40 Global IT Support jobs in Qatar

Overview

In this role, you will provide technical assistance, support, and maintenance for computer systems, software and hardware, and related environments by analysing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support.

• Candidate must know ITIL - ITSM framework process and experience
• Provide helpdesk support and resolve problems to the end user’s satisfaction
• Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via “Phone, Email and Chat”
• Report issues to the Service Desk for escalation
• Follow the internal standard policy and procedure, keep update all Documentation
• Utilize and maintain the helpdesk tracking software for maintaining inventory of all equipment, hardware, and software licenses as well as must know end of life products
• Assist with onboarding of new users
• Install, test, and configure new workstation devices, peripheral equipment and software
• Perform timely workstation hardware devices and software upgrades as required
• Well knowledge/experience with Windows clients & MAC clients, basic knowledge for Windows servers and Linux
• Well knowledge/experience with Office 365 products support for end users, Word, Excel, PowerPoint, MS Teams, OneDrive, Visio, and Project management
• Mail configuration for end users; Outlook configuration; domain users and non-domain users; and corporate email configuration
• Support for all types of mobile devices (phones, tablets, iPad); corporate email configuration and Wi-Fi setup
• Local & Network printer setup
• Meeting room setup for conference & meeting; familiarity with conference software (e.g., Skype) and how to use smart TV, etc.
• IP phone configuration support
• All Adobe products basic knowledge (Adobe Reader, Adobe Creative Cloud, Flash Player)
• Strong knowledge of Antivirus or Endpoint security
• During offboarding, back up user data
• CCTV management
• Understand network VLAN & subnetting
• Basic experience with Java product knowledge
• Multiple browser experience
• Willingness to stay late for tasks or pending work as required
• Access control system knowledge: creating users and adding permissions
• Hands-on experience with troubleshooting and training other staff
• Writing, editing, and revising training manuals for new and updated software and hardware
• Requesting feedback and/or monitoring calls and other methods to improve training methods
• Running reports to analyze common complaints and problems

• Educational certification bachelor’s degree in computer sciences
• 3-5 Years of Experience
• Certification in the same field (Preferable)

We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.

Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.

Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies.

We're looking for a Middle Technical Support Specialist to provide L1-L2 support to internal employees with technical issues, managing accounts and access in company systems, and helping maintain IT infrastructure. This role provides an opportunity to learn/develop skills in IT infrastructure, and gradually grow into automation and DevOps.

• Provide first- and second-line technical support to colleagues, ensuring timely resolution of requests and issues
• Administer user accounts, groups, and permissions within Google Workspace
• Manage support requests via email and ticketing systems (e.g., Jira, Freshdesk)
• Execute basic tasks related to VPN configuration, access management, and account migrations
• Contribute to task automation by developing scripts and configuring systems
• Collaborate with the IT Infrastructure and DevOps team to support daily operations and projects

• At least 2-3 years of experience as a 1st and 2nd-line Technical Support Engineer
• Basic knowledge of Linux command-line tools, with willingness to expand expertise
• Understanding of networking fundamentals, access controls, and VPNs at a basic level
• Strong interpersonal and communication skills, with a structured and user-focused approach to support
• A proactive problem-solving attitude, demonstrating a willingness to learn and take initiative
• Interest in DevOps, IT infrastructure, or systems administration as a career path

• Long-term service agreement contract with QIC
• We are diverse - our digital nomads work remotely from 25 different countries
• Payment in US dollars monthly to your bank account using SWIFT
• Full-time remote, work schedule: 5 days per week, Sunday to Thursday
• Vacation policy: Qatar Holiday Calendar, 20 workdays of vacation, and 10 sick days
• Performance reviews are conducted twice a year, with the possibility of a raise in March and September
• Potential opportunity to apply for a Qatar ID and relocation to Doha, Qatar

Quality healthcare, wherever you are in the world-with up to $1,500 in dental coverage included.

Master communication. Learn English, Arabic-or any second language of your choice.

Wellbeing isn't optional. Get access to services like Yasno-with 70% covered-and recharge with 3 extra Mental Health Days each year.

We'll guide you through the complexity of local and international tax rules.

Your growth is our shared goal. We'll support it with $600/year for additional courses, plus internal workshops.

Join our Strava club for weekly motivation, coaching, and marathon support.

Get paid in USD, EUR, or AED-whichever fits your setup best.

Enjoy generous vacation time, paid sick leave, and bonus days for years of service.

We are open to working with new stacks and technologies that can help us build the best solutions on the market

Salary Range: QAR 8,000 - 10,000

Hiring Preference: Local candidates only

Vacancies: 1

Industry: IT / Fintech

Experience Required: Expertise in Vending Machines, Kiosks, or similar systems.

Premium Solutions Consultancy is hiring a Technical Support Specialist for a leading client in the IT industry in Qatar. The selected candidate will provide comprehensive technical support for vending machines, kiosks, and related systems, ensuring optimal functionality and customer satisfaction.

1. Configure, set up, and integrate vending machine systems, including hardware, software, and network connectivity.
2. Troubleshoot and resolve technical issues related to payment systems, product dispensing mechanisms, user interfaces, and remote management software.
3. Deploy software updates, firmware upgrades, and patches for vending machine operating systems.
4. Diagnose and resolve hardware and software issues affecting vending machine performance, such as payment failures, mechanical malfunctions, and network connectivity problems.
5. Provide end-user support to customers and operators, including system diagnostics and operational guidance.
6. Ensure secure configuration and compliance of vending machine systems with company standards.

• Degree or certification in Computer Science, IT, Electronics, or a related technical field is preferred.
• 3-5 years of experience in managing vending machines, kiosks, or similar systems, particularly in the electronic payments or fintech solutions sector.
• Prior experience in the GCC market.

• Strong troubleshooting and diagnostic skills for hardware and software issues.
• Familiarity with embedded systems, networks, and vending technologies.
• Excellent communication and customer support skills.
• Ability to work independently and meet technical challenges efficiently.

Send your updated CV to with "Technical Support Specialist" in the subject line.

We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.

Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.

Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies.

We’re looking for a Middle Technical Support Specialist to provide L1–L2 support to internal employees with technical issues, managing accounts and access in company systems, and helping maintain IT infrastructure. This role provides an opportunity to learn/develop skills in IT infrastructure, and gradually grow into automation and DevOps.

• Provide first- and second-line technical support to colleagues, ensuring timely resolution of requests and issues
• Administer user accounts, groups, and permissions within Google Workspace
• Manage support requests via email and ticketing systems (e.g., Jira, Freshdesk)
• Execute basic tasks related to VPN configuration, access management, and account migrations
• Contribute to task automation by developing scripts and configuring systems
• Collaborate with the IT Infrastructure and DevOps team to support daily operations and projects

• At least 2-3 years of experience as a 1st and 2nd-line Technical Support Engineer
• Basic knowledge of Linux command-line tools, with willingness to expand expertise
• Understanding of networking fundamentals, access controls, and VPNs at a basic level
• Strong interpersonal and communication skills, with a structured and user-focused approach to support
• A proactive problem-solving attitude, demonstrating a willingness to learn and take initiative
• Interest in DevOps, IT infrastructure, or systems administration as a career path

• Long-term service agreement contract with QIC
• We are diverse – our digital nomads work remotely from 25 different countries
• Payment in US dollars monthly to your bank account using SWIFT
• Full-time remote, work schedule: 5 days per week, Sunday to Thursday
• Vacation policy: Qatar Holiday Calendar, 20 workdays of vacation, and 10 sick days
• Performance reviews are conducted twice a year, with the possibility of a raise in March and September
• Potential opportunity to apply for a Qatar ID and relocation to Doha, Qatar

Quality healthcare, wherever you are in the world—with up to $1,500 in dental coverage included.

Master communication. Learn English, Arabic—or any second language of your choice.

Wellbeing isn’t optional. Get access to services like Yasno—with 70% covered—and recharge with 3 extra Mental Health Days each year.

We’ll guide you through the complexity of local and international tax rules.

Your growth is our shared goal. We’ll support it with $600/year for additional courses, plus internal workshops.

Join our Strava club for weekly motivation, coaching, and marathon support.

Get paid in USD, EUR, or AED—whichever fits your setup best.

Enjoy generous vacation time, paid sick leave, and bonus days for years of service.

We are open to working with new stacks and technologies that can help us build the best solutions on the market

• Test and evaluate existing network systems.
• Perform regular maintenance to ensure that networks operate correctly.
• Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems.
• Responsible for a variety of recovery tasks (e.g., installing and testing replacement hardware and software, keeping customer apprised of work status).
• Work often as part of a team of technicians to resolve high-priority situations; work independently on routine (lower-priority) problems.
• Work well in high-pressure situations (e.g., computer or system shutdowns).
• Train users in how to use new hardware, software; use new features of existing software; etc.
• Hands-on experience in Office 365 and Azure administration, including Exchange Online, Teams, SharePoint, Azure AD, security settings, and user/resource management.

• Hands-on experience in Office 365 and Azure administration, including Exchange Online, Teams, SharePoint, Azure AD, security settings, and user/resource management.
• Certifications: Microsoft Certified: Azure Administrator, Microsoft Certified: Cybersecurity Architect / Solutions Architect, Cisco Certified Network Associate (CCNA), Microsoft 365 Administrator

Responsibilities

• Test and evaluate existing network systems.
• Perform regular maintenance to ensure that networks operate correctly.
• Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems.
• Responsible for a variety of recovery tasks (e.g., installing and testing replacement hardware and software, keeping customer apprised of work status).
• Work often as part of a team of technicians to resolve high-priority situations; work independently on routine (lower-priority) problems.
• Work well in high-pressure situations (e.g., computer or system shutdowns).
• Train users in how to use new hardware, software; use new features of existing software; etc.
• Hands-on experience in Office 365 and Azure administration, including Exchange Online, Teams, SharePoint, Azure AD, security settings, and user/resource management.

• Hands-on experience in Office 365 and Azure administration, including Exchange Online, Teams, SharePoint, Azure AD, security settings, and user/resource management.
• Certifications: Microsoft Certified: Azure Administrator, Microsoft Certified: Cybersecurity Architect / Solutions Architect, Cisco Certified Network Associate (CCNA), Microsoft 365 Administrator