59 Global IT Support jobs in Qatar

Job Description

Summary

In this role, you will provide technical assistance, support, Maintenance to related of the computer

system, software and hardware, environment by analysing requirements, resolving problems,

installing hardware and software solutions and supporting the internal IT Helpdesk. You will be

responsible for administration and internal support.

Key Duties & Responsibilities

1.Candidate must know ITIL - ITSM framework process and experience

2.Provide helpdesk support and resolve problems to the end user's satisfaction

3.Monitor Service Desk for tickets assigned to the queue, process first in first out based on

priority, monitor, respond quickly and effectively. Via "Phone, Email and Chat"

4.Report issues to the Service Desk for escalation.

5.Follow the internal standard policy and procedure keep update all Documentation.

6.Utilize and maintain the helpdesk tracking software for Maintain inventory of all equipment,

hardware's, and software's licenses as well as must know end of life products

7.Assist with onboarding of new users.

8.Install, test, and configure new workstations devices peripheral equipment and software.

9.Perform timely workstation hardware devices and software upgrades as required.

10.Well knowledge experienced Windows clients & MAC clients, basic knowledge for Windows

servers and Linux.

11.Well knowledge experienced Office 365, products support for end users, Word, Excel,

PowerPoint, MS team, OneDrive, Visio, and Project mgmt.

12.Mail configures for end users, Outlook configure, domain users and no domain, users,

13.Require support for all types of Mobile, tab, iPad user's support, corporate email configure

& Wi-Fi setup.

14.Local & Network printer need to know how to setup.

15.Meeting room setup for conference & meeting. Well know conference software, like skype,

how to use smart TV etc.

16.IP phone configuration support

17.All Adobe products basic knowledge Adobe reader, Adobe creative cloud, flash plyer

18.Well knowledge Antivirus or End point

19.During offboard user data must Backup

20.CCTV mgmt.….

21.Well Understand network VLAN & Sub netting mask

22.Basic experience Java product knowledge

23.Multiple browser experience.

24.Whenever require as per emergency to late stay in office for assign task or pending work

need to complete.

25.Access control system need to know creating user and adding permission.

26.Well hands on experience how to use tools and troubleshooting, Training other staff

members on troubleshooting and diagnosing problems

27.Writing, editing, and revising training manuals for new and updated software and hardware

28.Requesting feedback and/or monitoring calls and other methods of correspondence to

improve training methods

29.Running reports to analyses common complaints and problems

Education Qualification.

• Educational certification bachelor's degree in computer sciences
• 3-5 Years of Experience
• Certification in the same filed (Preferable)

In this role, you will provide technical assistance, support, and maintenance related to computer systems, software and hardware in the environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support.

• Provide helpdesk support and resolve problems to the end user's satisfaction
• Monitor the service desk queue and process tickets in FIFO order based on priority; respond quickly and effectively via phone, email and chat
• Report issues to the Service Desk for escalation
• Follow internal policies and procedures; keep documentation up to date
• Utilize and maintain the helpdesk tracking software; maintain inventory of all equipment, hardware, and software licenses; be aware of end-of-life products
• Assist with onboarding of new users
• Install, test, and configure new workstation devices, peripheral equipment and software
• Perform timely workstation hardware and software upgrades as required
• Be knowledgeable with Windows and MAC clients; basic knowledge of Windows servers and Linux
• Provide support for Office 365 and related products (Word, Excel, PowerPoint, MS Teams, OneDrive, Visio, Project)
• Configure mail for end users (Outlook), manage domain users and non-domain users; provide support for mobile, tablet, and corporate email configuration; Wi-Fi setup
• Set up local and network printers; configure meeting rooms and conferencing software (e.g., Skype) and smart TV usage
• IP phone configuration support
• Basic knowledge of Adobe products (Reader, Creative Cloud); familiarity with antivirus or endpoint security
• Backup user data during offboarding
• Understand network VLANs and subnet masks; basic Java product knowledge; manage multiple browsers
• Occasional extended hours or late stays to complete tasks as required
• Knowledge of access control systems: creating users and assigning permissions
• Hands-on troubleshooting, and training other staff on troubleshooting and diagnosing problems
• Write, edit, and revise training manuals for new or updated software and hardware
• Seek feedback and monitor calls to improve training methods
• Run reports to analyze common complaints and problems

• Bachelor's degree in computer science
• 3-5 years of experience
• Certification in the same field (preferable)

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Outsourcing and Offshoring Consulting

Get notified about new Help Desk Specialist jobs in Doha, Qatar.

Overview

In this role, you will provide technical assistance, support, and maintenance related to computer systems, software and hardware in the environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support.

• Provide helpdesk support and resolve problems to the end user’s satisfaction
• Monitor the service desk queue and process tickets in FIFO order based on priority; respond quickly and effectively via phone, email and chat
• Report issues to the Service Desk for escalation
• Follow internal policies and procedures; keep documentation up to date
• Utilize and maintain the helpdesk tracking software; maintain inventory of all equipment, hardware, and software licenses; be aware of end-of-life products
• Assist with onboarding of new users
• Install, test, and configure new workstation devices, peripheral equipment and software
• Perform timely workstation hardware and software upgrades as required
• Be knowledgeable with Windows and MAC clients; basic knowledge of Windows servers and Linux
• Provide support for Office 365 and related products (Word, Excel, PowerPoint, MS Teams, OneDrive, Visio, Project)
• Configure mail for end users (Outlook), manage domain users and non-domain users; provide support for mobile, tablet, and corporate email configuration; Wi-Fi setup
• Set up local and network printers; configure meeting rooms and conferencing software (e.g., Skype) and smart TV usage
• IP phone configuration support
• Basic knowledge of Adobe products (Reader, Creative Cloud); familiarity with antivirus or endpoint security
• Backup user data during offboarding
• Understand network VLANs and subnet masks; basic Java product knowledge; manage multiple browsers
• Occasional extended hours or late stays to complete tasks as required
• Knowledge of access control systems: creating users and assigning permissions
• Hands-on troubleshooting, and training other staff on troubleshooting and diagnosing problems
• Write, edit, and revise training manuals for new or updated software and hardware
• Seek feedback and monitor calls to improve training methods
• Run reports to analyze common complaints and problems

• Bachelor’s degree in computer science
• 3-5 years of experience
• Certification in the same field (preferable)

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Outsourcing and Offshoring Consulting

Get notified about new Help Desk Specialist jobs in Doha, Qatar.

Premium Solutions Consultancy is hiring a Technical Support Specialist for a leading client in the IT industry in Qatar. The selected candidate will provide comprehensive technical support for vending machines, kiosks, and related systems, ensuring optimal functionality and customer satisfaction.

Key Responsibilities :

• Configure, set up, and integrate vending machine systems, including hardware, software, and network connectivity.
• Troubleshoot and resolve technical issues related to payment systems, product dispensing mechanisms, user interfaces, and remote management software.
• Deploy software updates, firmware upgrades, and patches for vending machine operating systems.
• Diagnose and resolve hardware and software issues affecting vending machine performance, such as payment failures, mechanical malfunctions, and network connectivity problems.
• Provide end-user support to customers and operators, including system diagnostics and operational guidance.
• Ensure secure configuration and compliance of vending machine systems with company standards.

Requirements

Education :

Experience :

Skills & Attributes :

Premium Solutions Consultancy is hiring a Technical Support Specialist for a leading client in the IT industry in Qatar. The selected candidate will provide comprehensive technical support for vending machines, kiosks, and related systems, ensuring optimal functionality and customer satisfaction.

Key Responsibilities :

• Configure, set up, and integrate vending machine systems, including hardware, software, and network connectivity.
• Troubleshoot and resolve technical issues related to payment systems, product dispensing mechanisms, user interfaces, and remote management software.
• Deploy software updates, firmware upgrades, and patches for vending machine operating systems.
• Diagnose and resolve hardware and software issues affecting vending machine performance, such as payment failures, mechanical malfunctions, and network connectivity problems.
• Provide end-user support to customers and operators, including system diagnostics and operational guidance.
• Ensure secure configuration and compliance of vending machine systems with company standards.

Requirements

Education :

Experience :

Skills & Attributes :

Salary Range: QAR 8,000 - 10,000

Hiring Preference: Local candidates only

Vacancies: 1

Industry: IT / Fintech

Experience Required: Expertise in Vending Machines, Kiosks, or similar systems.

Premium Solutions Consultancy is hiring a Technical Support Specialist for a leading client in the IT industry in Qatar. The selected candidate will provide comprehensive technical support for vending machines, kiosks, and related systems, ensuring optimal functionality and customer satisfaction.

1. Configure, set up, and integrate vending machine systems, including hardware, software, and network connectivity.
2. Troubleshoot and resolve technical issues related to payment systems, product dispensing mechanisms, user interfaces, and remote management software.
3. Deploy software updates, firmware upgrades, and patches for vending machine operating systems.
4. Diagnose and resolve hardware and software issues affecting vending machine performance, such as payment failures, mechanical malfunctions, and network connectivity problems.
5. Provide end-user support to customers and operators, including system diagnostics and operational guidance.
6. Ensure secure configuration and compliance of vending machine systems with company standards.

• Degree or certification in Computer Science, IT, Electronics, or a related technical field is preferred.
• 3-5 years of experience in managing vending machines, kiosks, or similar systems, particularly in the electronic payments or fintech solutions sector.
• Prior experience in the GCC market.

• Strong troubleshooting and diagnostic skills for hardware and software issues.
• Familiarity with embedded systems, networks, and vending technologies.
• Excellent communication and customer support skills.
• Ability to work independently and meet technical challenges efficiently.

Send your updated CV to with "Technical Support Specialist" in the subject line.

Job summary and key responsibilities

Job summary:

We are seeking dedicated and reliable Support Staff to assist during the upcoming FIFA events.

Contract 3 months duration.

The team will be responsible for providing on-site support operations. Support Staff will play a critical role in ensuring smooth event operations by addressing technical issues, troubleshooting, and coordinating with the technical team for timely resolution.

In addition to providing direct technical support, team members will be actively involved in pre-event setup, testing, and deployment, as well as monitoring and reporting performance throughout the event.

Contribution will be essential in maintaining the accuracy and reliability of entry operations, improving the overall spectator and staff experience, and ensuring the successful delivery of event logistics.

Key responsibilities:

* Provide frontline support during the event.

* Troubleshoot and resolve basic technical issues on-site.

* Escalate unresolved technical problems to the lead or tech team.

* Monitor system performance to ensure uninterrupted operations.

* Assist with system usage as needed.

* Maintain proper reporting of issues and solutions provided during shifts.

* Support pre-event setup and testing of systems.

* Participate in pre-event training sessions to understand system functionalities.

* Distribute, collect, and track related system equipment before and after shifts.

* Ensure system equipment are fully charged, connected, and operational at all times.

* Provide guidance and reassurance to end-users when technical issues arise.

* Report recurring technical or operational issues for continuous improvement.

* Contribute to post-event debriefs by sharing observations and lessons learned.

Work interactions

Internal relationships:

Works closely with the Event Operations Team Lead and

Technical Support Team for guidance, escalations, and

coordination of system-related issues.

External relationships:

Interacts with event personnel to provide

assistance & management with operations

when technical issues occur.

Financial Responsibilities

 No direct financial authority.

Accountable for the proper use, care, and return of materials assigned during shifts.

Work conditions

* Flexibility to be available at headquarters, in the field, or at official event sites.

* Event-based role with occasional site visits and training sessions if required before the start

of the event.

* Flexible working hours, including evenings, weekends, and holidays during event periods.

* Requires an active presence and may include physically demanding responsibilities

Qualifications, experience and skills

Education and certifications

minimum college education is required.

Minimum 5+ yrs Exp need

echnical certifications in service management/ITIL are an advantage.

dditional training and experience in customer service, event operations, or technology support is preferred.

Experience and skills

* Prior experience in event operations, IT/device support, or customer service is an advantage.

* Basic knowledge of troubleshooting systems.

* Ability to perform device setup, testing, and monitoring in high-demand environments.

* Strong communication and teamwork skills, with the ability to coordinate effectively under

pressure.

* Ability to remain calm, professional, and solution-focused during unexpected technical issues.

* Good reporting and documentation skills to log technical issues, resolutions, and handovers.

* Flexibility and adaptability to handle dynamic event conditions.

* Bilingual Arabic & English preferred.