53 Ground Staff jobs in Qatar

**About the Role**

Support the Ground Safety team with system administration, management and data analysis of safety occurrence data, mandatory reports and associated manuals. To provide accurate data, data analysis and build a robust platform in which to further develop and enhance the Safety Management System (SMS) within Ground Services.

**Responsibilities**
- Provides safety critical data analytical support to the Senior Ground Safety Officers, Ground Safety & Operational Risk Manager, Senior Manager Safety and SVP Ground Services. Produce a daily occurrence review log and update the QlikView and Business Intelligence (BI) tool in order to provide a live overview of safety performance.
- Maintains and updates an occurrence analysis tracker both for aircraft damage and all other safety related events in order to analyze trends, identify adverse performance and support in the development of risk mitigation plans.
- Maintains safety performance data within the AQD risk management systems in order to deliver robust and accurate safety performance data for Senior/Executive Management review.
- Ensures that investigation reports are received in a timely manner to enable expeditious review and feedback by the Senior Ground Safety Officers.
- Lead the Daily Occurrence Review Meeting (DORM)and disseminate the applicable notification to the concerned parties, following this they will then accept the respective reports and enter the analytical data into the AQD platform and subsequently analyze the BI tool dashboards.
- Prepares for, and facilities the Daily Occurrence Review Meeting (DORM) ensuring that data is accurately reflected for senior management review. Provides occurrence and trend analysis data for the monthly Ground Operations Safety action group (GOSAG) meeting.
- Maintains and updates an IATA Incident Data Exchange (IDX) occurrence tracker and provides to IATA at frequent, agreed timeframes.
- Administration of the Master Risk Register (DRA, LSOP, HZD, Legacy) and associated annual reviews.
- Perform other department duties related to his/her position as directed by the Head of Department.
- Conduct onsite investigations and risk assessment of safety incidents to determine root cause(s) and mitigation or preventive action(s).

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

**Qualifications**:
**About you**

Essential
- Bachelor’s Degree with a minimum 3 years of job-related experience.
- Awareness of Ground handling hazards and associated risk.
- Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy.
- Strong command of English language
- Ability to identify adverse trends and express in a meaningful, logical and structured approach.

Preferred
- Experience in Airline/ Ground handling operations safety
- Experience with Aviation Quality Database systems - Ex. Rolls Royce AQD
- Knowledge of industry regulatory framework (ICAO/EASA/ QCAA/ IOSA/ISAGO) inclusive of IATA standards and recommended practice.

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

About The Role

To design and deliver effective training programs for all Hub employees and ensure development of the skills required for carrying out job functions effectively, as per the department standards and structure while representing management and the training department in a professional manner on the floor, during training or during stakeholder interactions both in Doha or Outstations. Work closely with HR and T&D to design curriculum and introduce new courses to suite the business needs.

About The Role

To design and deliver effective training programs for all Hub employees and ensure development of the skills required for carrying out job functions effectively, as per the department standards and structure while representing management and the training department in a professional manner on the floor, during training or during stakeholder interactions both in Doha or Outstations. Work closely with HR and T&D to design curriculum and introduce new courses to suite the business needs.

Responsibilities Include But Not Limited To

• Conducts effective training needs analysis as and when required for the purpose of course content development and in order to better connect with the relevant target audience during delivery. Conducts adequate research prior to course delivery to ensure up to date information is cascaded during training sessions. Also ensures that this research data is captured and communicated to relevant training team members.
• Develops training content that suits the needs of the business and completes pre- and post- course summaries and evaluations as required, timeously. Programs must incorporate appropriate learning techniques with guidelines for instructors to conduct courses.
• Presents all training programs in the accepted "Levels1-3" Format. Adheres to trainer guides and course syllabus when training (Levels 1-3). To ensure both "soft" and "technical" skill trainings conducted reflects the 5-star image of the airline and all trainers to be able to perform cross functions tasks.
• Enhance all existing programmes where appropriated in partnership with line staff and facilitators. Ensure all changes are agreed with presenters and line managers. Research, evaluate, and prepare recommendations on new learning and development methodology and be updated on what other service organizations are offering for their staff.
• Prepares programs for management review or stakeholder presentations, including but not limited to: Hosting New Training Program Launches.
• Supports and reports on developmental feedback required by participants by providing: end of course classroom and content summaries, one on one documented assessments with participants where required, incident reporting of out of the ordinary events during or surrounding training sessions.
• Conducts on the floor observations related to training and communicates these findings (meets with other team members, and observes other trainers conducting sessions, to share experiences and techniques and to engage in peer to peer development).
• Visits the HUB operation on a monthly basis to assess training deliverables, practicality and application, preferably during peak times, attends operations review briefings once a month to observe and understand challenges being faced on the floor,) documents all above observations for training purposes and discusses the same with Manager Training Delivery & Compliance.
• Ensures relevant hard files and electronic training files are updated and keeps records of training assessments and participant attendance, liaising with training admin support.
  
  

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Job Posting

Aug 7, 2025, 2:35:29 PM

About You

• Minimum 5 years of job-related experience
• GS/ Airport Operational background preferred
• Excellent Communication skills
• Facilitation & organizational skills
• Ability to design trainings & its content
• High level of personal presentation and public speaking skills
• Proficiency in MS Office
  
  

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Human Resources
• Industries Airlines and Aviation

Referrals increase your chances of interviewing at Qatar Airways by 2x

Sign in to set job alerts for “Senior Training Officer” roles. Lead Safety Assurance and Training Officer Multi-Property Learning & Development Manager Lead Safety Assurance and Training Officer Training Officer (Multimedia & Animation) Paralegal Officer (Qatari & children of Qatari mother

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About The Role

To design and deliver effective training programs for all Hub employees and ensure development of the skills required for carrying out job functions effectively, as per the department standards and structure while representing management and the training department in a professional manner on the floor, during training or during stakeholder interactions both in Doha or Outstations. Work closely with HR and T&D to design curriculum and introduce new courses to suite the business needs. About The Role

To design and deliver effective training programs for all Hub employees and ensure development of the skills required for carrying out job functions effectively, as per the department standards and structure while representing management and the training department in a professional manner on the floor, during training or during stakeholder interactions both in Doha or Outstations. Work closely with HR and T&D to design curriculum and introduce new courses to suite the business needs.

Responsibilities Include But Not Limited To

Conducts effective training needs analysis as and when required for the purpose of course content development and in order to better connect with the relevant target audience during delivery. Conducts adequate research prior to course delivery to ensure up to date information is cascaded during training sessions. Also ensures that this research data is captured and communicated to relevant training team members. Develops training content that suits the needs of the business and completes pre- and post- course summaries and evaluations as required, timeously. Programs must incorporate appropriate learning techniques with guidelines for instructors to conduct courses. Presents all training programs in the accepted "Levels1-3" Format. Adheres to trainer guides and course syllabus when training (Levels 1-3). To ensure both "soft" and "technical" skill trainings conducted reflects the 5-star image of the airline and all trainers to be able to perform cross functions tasks. Enhance all existing programmes where appropriated in partnership with line staff and facilitators. Ensure all changes are agreed with presenters and line managers. Research, evaluate, and prepare recommendations on new learning and development methodology and be updated on what other service organizations are offering for their staff. Prepares programs for management review or stakeholder presentations, including but not limited to: Hosting New Training Program Launches. Supports and reports on developmental feedback required by participants by providing: end of course classroom and content summaries, one on one documented assessments with participants where required, incident reporting of out of the ordinary events during or surrounding training sessions. Conducts on the floor observations related to training and communicates these findings (meets with other team members, and observes other trainers conducting sessions, to share experiences and techniques and to engage in peer to peer development). Visits the HUB operation on a monthly basis to assess training deliverables, practicality and application, preferably during peak times, attends operations review briefings once a month to observe and understand challenges being faced on the floor,) documents all above observations for training purposes and discusses the same with Manager Training Delivery & Compliance. Ensures relevant hard files and electronic training files are updated and keeps records of training assessments and participant attendance, liaising with training admin support.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Job Posting

Aug 7, 2025, 2:35:29 PM

About You

Minimum 5 years of job-related experience GS/ Airport Operational background preferred Excellent Communication skills Facilitation & organizational skills Ability to design trainings & its content High level of personal presentation and public speaking skills Proficiency in MS Office

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Human Resources Industries Airlines and Aviation Referrals increase your chances of interviewing at Qatar Airways by 2x Sign in to set job alerts for “Senior Training Officer” roles.

Lead Safety Assurance and Training Officer

Multi-Property Learning & Development Manager

Lead Safety Assurance and Training Officer

Training Officer (Multimedia & Animation)

Paralegal Officer (Qatari & children of Qatari mother

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**About the role**

Responsible for ensuring the effective and efficient Customer Service delivery and Ramp operation of Ground Services. Manage all aspects of customer services and ramp activities across the HUB to ensure efficient operation as defined by the Service Level Agreements. This role also ensures efficient operation of the HUB Control Centre and associated teams.

**Key accountabilities include**:

- Suggest strategic and operational recommendations/improvement where necessary with view to improve overall service delivery. Seek methods and develop mechanisms to improve the operational requirement.
- Establish and constantly review operational contingency plans to ensure they are available if and when required in case of disruptions at the HUB.
- Develop operational procedures and processes harmonizing these within the operation while recognizing, mitigating and preventing passengers and ramp operational risks.
- Work closely with unit managers to ensure they and their teams are equipped with the information, tools and methodologies they require when delivering 5 star service. Ensuring that overall On Time Performance (OTP) is maintained as per agreed targets.
- Develop and implement KPI’s for the customer services unit.
- To proactively manage the customer service delivery & Hub Control Centre functions ensuring workloads and resources are managed for optimum performance
- Ensure SLA related to relevant areas is monitored and implemented.
- Develops and ensures synergies between HCC/Check-in, Departures, Concierge/Transfer & Arrivals and the Customer services team.
- Actively manage within the defined SOPs while meeting KPIs.
- Deputy to manage Crisis Management program in an event of incident or accident and be familiar with LERP
- Build strong relationships with all Key stake holders in the HIA including local authorities, HIA management, QAS and IOC.
- Establish the department or teams objectives and priorities to align with and support business objectives.
- Regularly evaluate the department or teams objectives, plans, procedures and practices, and makes appropriate changes if needed.

**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

**Qualifications**:
**About you**
- Relevant College or University qualification
- Minimum 8 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
- Excellent communication skills with fluency in English language.
- Analytical knowledge
- In depth understanding of Ground Services procedures/Passenger and Ramp handling.
- Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures
- Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
- High level of computer literacy
- Excellent customer focus and service delivery.
- Knowledge of Altea FM/Altea CM would be an advantage

**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**About the role**

Manage Customer Care team, by monitoring their performance in handling the customer complaints and enquiries; to reply to Customer Relation and other stakeholders within the agreed time frame, ensure the reports are accurate and recommend corrective action to the Line Managers in operation by supporting repeated issues with case studies, briefings or other forms of communication to avoid recurrence of any attributed cases.

**Key accountabilities include**:

- Improve the customer service standards by providing monthly comprehensive report to Hub Management which is highlighting the gaps from the customer’s feedback to contribute in meeting the company goal of Customer First. In addition, ensure the team produce the daily updated reports in order to monitor the trends and correct any gap at an early stage.
- Manage customer feedback and internal investigations process through the entire cycle, starting from:

- Analysing the complaint when we receive it from Customer Relation or other stakeholders
- Lead the investigation
- Establish the facts
- Reply back to Customer Relation with our findings
- Update the operation management with the outcome of the investigation and the root cause.
- Maintain investigation tracker to make sure all investigations are carried out within 72 hours to achieve customer satisfaction and retention.
- Investigate confidential cases which are required by higher management, by interviewing the staff involved and reviewing the CCTV footage to maintain the confidentiality and sensitivity of the case to achieve customer satisfaction.
- Analyse the customer’s complaints and compliments, by reviewing the monthly statistics, sharing the results with the management, to improve the customer service standards.
- Create case studies or any appropriate form of communication highlighting staff errors that are repeated leading to customer complaints.
- When possible join the shift briefings or have the team be a part of the briefings to highlight repeated trends. Gather relevant feedback and challenges that staff highlight that could streamline existing procedures to benefit customer delivery.
- Seek opportunities to improve service standards that were observed through investigations. Coordinate with other departments to drive the change.
- Re-evaluate all GCEO cases by reviewing the findings to confirm all aspects are covered.
- Perform other department duties related to his/her position as directed by the Head of the Department

**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

**Qualifications**:
**About you**
- Minimum 5 years’ operational experience
- Previous experience in an equivalent role, airline / airport related setting or a similar environment.
- Past experience in a role on conducting investigations
- Work experience in an airline, airport, ground handling agent pertaining to handling customers.
- Experience of working in a HUB environment.
- Good analytical and decision-making skills.
- High degree of self-motivation and personal enthusiasm.
- Ability to write reports.
- Able to adapt to multi-cultural work environment.
- Good command in English language written and spoken communication skills.
- Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.

**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

we are looking for customer service specialist to join our Logistics team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires.

Customer Service Specialist Responsibilities:
Immediately escalating serious complaints or issues that you are not equipped to deal with.
Liaising with colleagues or managers to find the best solutions to customers’ issues.
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Maintaining a polite, helpful, and professional manner at all times.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
Familiarizing yourself with new products and services as they are introduced.
Attending workshops and meetings as required.
Providing training to new customer service agents.
Respecting client confidentiality at all times.
Customer Service Specialist Requirements:
High school diploma or higher Degree
Bachelor’s degree in business, communications, or a related field may be advantageous.
Previous experience in a customer service role is preferred.
The ability to respond appropriately under pressure.
Sound judgment and excellent problem-solving skills.
The ability to speak flued in English language may be advantageous.
A positive attitude and the ability to build relationships with clients.
The flexibility to work irregular hours, when required.
English written and verbal communication skills.

**Job Type**: Full time

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)

Join to apply for the Executive - Customer Service role at Apparel Group

Join to apply for the Executive - Customer Service role at Apparel Group

Job Description

Objective:

This position is responsible for managing and enhancing customer interactions and service performance within the Distribution Centre. The role ensures timely resolution of inquiries, effective communication between internal teams and customers, and contributes to customer satisfaction and operational efficiency.

Key Responsibility:

Customer Relationship Management

• Act as a liaison between the Distribution Centre and internal/external customers, addressing inquiries and concerns in a timely and professional manner.
• Maintain up-to-date customer records, delivery status reports, and order documentation.
• Support the resolution of complaints and delivery discrepancies with root cause analysis and corrective actions.
  
  

Operational Support & Coordination

• Coordinate with DC, logistics, and last-mile teams to ensure accurate and on-time dispatch of customer orders.
• Analyze customer service trends, report recurring issues, and collaborate with cross-functional teams to improve turnaround time.
• Follow up on open service requests and ensure escalations are handled promptly.
  
  

Service Quality & Communication

• Respond to customer queries via phone, email, and system portals, ensuring professional and courteous communication.
• Update customers proactively on order status, stock availability, or delivery timelines.
• Support the preparation of customer service KPIs and periodic service-level reports.
  
  

Continuous Improvement

• Recommend process enhancements and digital tools to improve service response and customer satisfaction.
• Participate in service improvement projects, system upgrades, and training initiatives to build service capability.
• Maintain in-depth product knowledge and awareness of internal distribution processes to support accurate resolution.
  
  

Desired Experience:

• 1-3 years of experience working in a warehouse or distribution center environment in a similar role or related position is preferred.
• Strong interpersonal and problem-solving skills, with the ability to multitask in a fast-paced setting.
• Working knowledge of ERP systems, MS Office, and customer service platforms is preferred.
• Bachelor’s degree in Business Administration, Supply Chain, or a related field.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Retail

Referrals increase your chances of interviewing at Apparel Group by 2x

Get notified about new Customer Service Executive jobs in Doha, Qatar .

Doha, Qatar QAR300.00-QAR350.00 1 month ago

Manager Customer Service and Accessibility Guest Experience Expert (Front Desk Agent) B2b Customer Service Representative (6 months contract) Guest Experience Expert (Service Express Team Leader)

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We are seeking an experienced Customer Service Executive to manage customer interactions, handle inquiries and complaints, and coordinate services while ensuring exceptional customer satisfaction and maintaining professional service standards.

Responsibilities

• Multi-Channel Customer Communication - Handle customer inquiries professionally via phone, email, and walk-ins while ensuring prompt and clear communication regarding services and updates
• Service Coordination & Scheduling - Schedule and coordinate service appointments, record and track service requests, and follow up with internal teams for timely resolution
• Complaint Resolution & Relationship Management - Address and resolve customer complaints effectively and politely while providing comprehensive after-sales support to maintain strong customer relationships
• Documentation & Team Support - Maintain accurate customer records and service logs while supporting sales and service teams with coordination as needed

Must Have

• Experience & Industry Knowledge - Previous experience in customer service, preferably in similar industry with basic understanding of service operations and scheduling processes
• Communication Excellence - Excellent verbal and written communication skills with fluency in English (mandatory); Arabic/Hindi proficiency is advantageous
• Technical & Professional Skills - Good computer skills, ability to multitask effectively, and remain calm under pressure in challenging situations
• Interpersonal Abilities - Strong interpersonal skills with proven ability to build rapport with customers and work collaboratively with internal teams

Nice to have

• CRM Software Experience - Familiarity with customer relationship management systems
• Industry-Specific Knowledge - Understanding of automotive, electronics, or technical service procedures
• Advanced Language Skills - Trilingual capabilities for broader customer demographic coverage
• Conflict Resolution Training - Professional certification in customer service or conflict resolution techniques

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• Greet and assist customers upon arrival, and address inquiries or concerns related to vehicle appearance services.
• Schedule and coordinate service work with applicators and technicians while ensuring timely vehicle delivery.
• Provide regular updates to customers on service progress and follow up as needed.
• Recommend and upsell additional services based on customer needs and vehicle condition.
• Maintain and update accurate customer records.
• Prepare service-based invoices and assist with billing documents.
• Resolve customer complaints and ensure a smooth, satisfying service experience.

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