58 Ground Staff jobs in Doha

**About the Job**:
**Key accountabilities include**:

- Research and design of Qatar Airways specific training curriculum for all courses related to but not limited to, Ground Services operational training, interpersonal skills training, outstation and HUB lounge service delivery training, Ground Services new joiner's staff induction, Al Maha Services courses, on the job leadership courses, and related E-learning content (including adding updates to existing content). Coordinates planning, designing, and development of course content and assessments - develops content and assessments that meet company standards.
- Act as Subject Matter Expert on any major Curriculum projects that need to be launched and have learning or training angle affecting the network.
- Identify quality content providers. Identify and review externally produced content and resources.
- Assess, evaluate and certify training courses conducted both in-house and by external out-sourced trainers.
- Work with vendors to source, utilize, and enhance training delivery product features related to course content e.g. Utilizing platforms incorporating VR software, Prezi Software, Go animate, Adobe Suite.
- Initiate and recommend changes to course material by maintaining professional memberships, attending conferences, and maintaining regular communication with Talent and Development and Ground Services Department. Review course and content data making recommendations regarding revisions.
- Use technology enhanced learning such as e learning, Micro e learning with blended learning.

**Be part of an extraordinary story**

your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

**Qualifications**:
**About you**:
**Without Degree**:
High School Qualification / Vocational Qualification /Diploma or Equivalent with 5 years of job-related experience

**With Degree**:
Bachelor's Degree or Equivalent with Minimum 4 years of job-related experience

**Essential**:
Minimum 5 years relevant experience

Experience In a multinational training department, exposure In Cabin Services/Ground Services.

**Preferred**:

- Advance qualification in Training/Adult education/Instructional designed.
- Command of English language
- Abel to work under pressure to meet deadlines.
- Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**About the role**

Implements and maintains the Ground Services Standards and Procedures of QR, adhering to all the laid down Rules and Regulations.

**Key accountabilities include**:

- Implement and follow-up all new developments / updates in accordance to QR Polices and External regulations.
- Incorporates all new changes from all concerned departments group into the GSM as required.
- Conducts spots checks with regards to Ground Services Standards and Procedures and submit a summarized report to Policy and Procedures Specialist.
- Coordinates wherever a new station is to be opened and ensure relevant Baggage resolutions information is collected and distributed to all relevant internal parties (SOSP, Cargo, Catering, RM, etc.)
- Update and maintain records of documents and forms under Ground Services division used by the airports for passenger and baggage handling procedures, as per document control standards.
- Prepares and submits to Policy and Procedure Specialist the respective Airport Procedures draft for publication and circulation.
- Liaise with key departments (Flight Ops, Cargo, Customer Care, DOH HUB Ops, Commercial, Catering, Security) on any changes affecting the GOM/GSM.

**Be part of an extraordinary story**

your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

**Qualifications**:
**About you**

**Without a Degree**:
High School Qualification/ Vocational Qualification /Diploma or Equivalent (Type of Diploma

Based on Role) with Minimum 4 years of job-related experience.

**With a Degree**:
Bachelor's Degree or Equivalent with Minimum 3 years of job-related experience

**Job Specific Skills**:

- Good knowledge about writing Policy and Procedure.
- Technical writing skills.
- Command of English language.
- Intermediate MS office literacy.

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**About the role**

To manage and provide overall supervision to the customer service operations at Hamad International Airport and to ensure the Customer Service operates in accordance with operational best practices, in compliance with QR policies and procedures at all times.

**Key accountabilities include**:

- Directs and controls the delivery of the Ground Services strategy to support airline growth plans.

Contribute to the evaluation and development of operational strategy and performance in co-operation with the company’s Executive Management Team.
- Benchmarks Hub against competitors and ensures service strategy maintains and improves standards.
- Recommends, develops, and implements airport policies and procedures.
- Directs activities within Hamad International Airport to ensure operational activities are in line with Qatar Airways Service, Safety and Commercial policies.
- Manages the Hub to ensure it achieves the highest standards of operational efficiency and provide enhanced level of Customer Service in line with Competitor Airlines. Ensure that Service Quality standards are maintained at all areas of HIA for Check in, boarding gates, Transfers, to achieve a 5 star experience on the ground.
- Ensure that HUB operations achieve On Time Performance (OTP) targets as a Division and also as an airline to measure the effectiveness and success of the service.
- Manage and control departmental expenditures/finance within established budgets by directing accounting staff in preparation of budget, and monitoring expenditures to ensure proper and efficient management of funds.
- Provide expert change management and risk assessment techniques ensuring that change is well managed and received across GS Hub.
- Lead and manage the Ground Operations activities with relevant stakeholders, which include but not limited to, government authorities - Ministry of Interior, Qatar Aviation Services, Hamad International Airport, Engineering, Flight Operations, Cabin Services, Group Safety and Security at all times.
- Ensure that QR complies with International external and internal regulatory requirements like the Transport Security Administration-USA, Department for Transport-UK and Australia, Qatar Civil Aviation Authority (QCAA) as part of the corporate governance structure.
- Oversee training for Supervisors and front line workforce to ensure they are incompliance with the company safety standards and procedures.
- Establish the department or teams objectives and priorities to align with and support business objectives.
- Regularly evaluate the department or teams objectives, plans, procedures and practices, and makes appropriate changes if needed.
- Oversee and supervise employees. Direct daily activities, recruit, train, develop and discipline to ensure a high standard of service delivery.
- Train and develop other employees, to ensure succession planning is in place.
- Establishes performance targets and KPIs, and measures accordingly to ensure excellent delivery of customer service.
- Provide leadership and guidance by coaching, counselling and mentoring the team to directly enhance their skills. Builds capability of direct reports through continuous development.
- Take responsibility for own ongoing personal development and growth of expertise.
- Keep abreast with any market trends and developments
- Assist in the response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program.
- Act as a role model for HUB leaders and staff.
- Train Qatari staff in various duties as per business requirements.
- Responsible to ensure that employees at all levels understand work health and safety requirements and expectations through provision of relevant QR Group induction, information, instruction, training and supervision.
- Ensure compliance to all relevant safety, security, quality and environmental management policies, procedures and controls across the operation to assure employee safety, security, legislative compliance and delivery of high quality service with a responsible environmental attitude.
- Ensure that all managers and supervisors understand work health and safety requirements and expectations to the extent that they can pass on relevant information, identify training needs and provide appropriate supervision in their workplace.
- Take a direct and personal interest in reported injuries, incidents, near misses and hazards to ensure that appropriate reporting, investigation and response is being achieved.

**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an int

Key Accountabilities

• Manage & Digitize incoming banking transaction traffic at Branches & Premium Banking Hubs
• Build sustainable relationships and trust with customer through open and engaged communication model
• Well presented in terms of manners, dress, turnout and client attitude.
• Identify and assess client needs holistically at point of contact & deliver delightful experiences
• Collect customer feedback on product ranges and new releases, as well as preparing reports, and work as client advocates with product teams to collaboratively deliver desired product / service solutions.
• Generate sales leads at point of contact based on assessment of client needs.
• Provide accurate, valid and complete information by using the right tools & process
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Tracking customer experiences across online and offline channels.
• Collaborating with other Retail teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives, as well as informing customers about new product features and functionalities.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Documenting processes and logging technical issues, as well as customer compliments and complaints
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Developing feedback surveys
• Scheduling in-person and video meetings with customers & prospects as and when needed.
• Thinking of ways to show appreciation for loyal clients and improving overall brand experience

Education

Bachelor degree or equivalent

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This role is essential in ensuring a positive experience for our clients throughout their real estate journey. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a passion for customer service.

Responsibilities

• Client Interaction: Serve as the first point of contact for clients via phone, email, and in-person, providing assistance and answering inquiries related to real estate services.
• Support Transactions: Assist clients with the buying, selling, or renting process, ensuring they have the necessary information and documentation.
• Problem Resolution: Address client concerns and issues promptly and professionally, working towards a satisfactory resolution.
• Data Management: Maintain accurate client records and update the database with relevant information regarding transactions and interactions.
• Market Knowledge: Stay informed about current real estate trends, property listings, and local market conditions to provide knowledgeable support.
• Team Collaboration: Work closely with real estate agents and other team members to coordinate client needs and ensure seamless service delivery.
• Administrative Tasks: Assist with general office duties, including scheduling appointments, preparing documents, and managing correspondence.

Qualifications

• High school diploma or equivalent; degree in business or related field is a plus.
• Proven experience in customer service, preferably in real estate or a related industry.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and familiarity with CRM software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of the local real estate market is a plus.

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Qatar > Doha, Qatar | Posted on 09/14/2025

Overview

This role is essential in ensuring a positive experience for our clients throughout their real estate journey. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a passion for customer service.

Key Responsibilities

• Client Interaction: Serve as the first point of contact for clients via phone, email, and in-person, providing assistance and answering inquiries related to real estate services.
• Support Transactions: Assist clients with the buying, selling, or renting process, ensuring they have the necessary information and documentation.
• Problem Resolution: Address client concerns and issues promptly and professionally, working towards a satisfactory resolution.
• Data Management: Maintain accurate client records and update the database with relevant information regarding transactions and interactions.
• Market Knowledge: Stay informed about current real estate trends, property listings, and local market conditions to provide knowledgeable support.
• Team Collaboration: Work closely with real estate agents and other team members to coordinate client needs and ensure seamless service delivery.
• Administrative Tasks: Assist with general office duties, including scheduling appointments, preparing documents, and managing correspondence.

Qualifications

• High school diploma or equivalent; degree in business or related field is a plus.
• Proven experience in customer service, preferably in real estate or a related industry.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and familiarity with CRM software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of the local real estate market is a plus.

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Job Description:

The Customers Assistants shall be qualified, experienced, reliable and medically fit, on a permanent basis for the entire period of contract.

Qualifications & Experience:

1. At least completion of high school (12) year of education.
2. Due to the nature of services and far away locations of Tankers Filling stations, it is recommended that only male manpower will be accepted.

Skills:

1. Capable of English speaking, reading, and writing.
2. Keyboarding skills with good speed.
3. Good attitudes and strong customer relations skills.
4. Ability to cooperate with colleagues and supervisors in a respectable manner.

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Job Description

Objective:

This position is responsible for managing and enhancing customer interactions and service performance within the Distribution Centre. The role ensures timely resolution of inquiries, effective communication between internal teams and customers, and contributes to customer satisfaction and operational efficiency.

Key Responsibility:

Customer Relationship Management

• Act as a liaison between the Distribution Centre and internal/external customers, addressing inquiries and concerns in a timely and professional manner.
• Maintain up-to-date customer records, delivery status reports, and order documentation.
• Support the resolution of complaints and delivery discrepancies with root cause analysis and corrective actions.
  
  

Operational Support & Coordination

• Coordinate with DC, logistics, and last-mile teams to ensure accurate and on-time dispatch of customer orders.
• Analyze customer service trends, report recurring issues, and collaborate with cross-functional teams to improve turnaround time.
• Follow up on open service requests and ensure escalations are handled promptly.
  
  

Service Quality & Communication

• Respond to customer queries via phone, email, and system portals, ensuring professional and courteous communication.
• Update customers proactively on order status, stock availability, or delivery timelines.
• Support the preparation of customer service KPIs and periodic service-level reports.
  
  

Continuous Improvement

• Recommend process enhancements and digital tools to improve service response and customer satisfaction.
• Participate in service improvement projects, system upgrades, and training initiatives to build service capability.
• Maintain in-depth product knowledge and awareness of internal distribution processes to support accurate resolution.
  
  

Desired Experience:

• 1-3 years of experience working in a warehouse or distribution center environment in a similar role or related position is preferred.
• Strong interpersonal and problem-solving skills, with the ability to multitask in a fast-paced setting.
• Working knowledge of ERP systems, MS Office, and customer service platforms is preferred.
• Bachelor’s degree in Business Administration, Supply Chain, or a related field.

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1. Guest Assistance: Provide directions to stores, services, and facilities within the mall, ensuring guests find what they need efficiently.
2. Customer Inquiries: Address customer queries about promotions, events, and general mall information courteously and promptly.
3. Problem Resolution: Handle customer complaints and resolve issues or escalate them to the appropriate department when necessary.
4. Event Support: Assist in coordinating and promoting mall events, ensuring guests are informed and have a positive experience.
5. Lost and Found: Manage the lost and found system, ensuring items are logged, stored securely, and returned to their rightful owners.
6. Mall Navigation: Guide guests with mobility challenges or special needs, offering assistance with wheelchairs or other accessibility services.
7. Safety and Security: Stay vigilant for any safety or security concerns in public areas, reporting incidents to the relevant personnel.

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