121 Guest Relations jobs in Qatar

Overview

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

As a Guest Relations Officer, you will be responsible for ensuring maximum guest satisfaction through personal recognition and prompt attention for our VIP guests from arrival through departure. You will ensure that VIPs and members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service.

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Similar experience in a luxury hotel and/or resort
• Strong interpersonal skills and excellent command of written and spoken English
• Additional language is an added advantage
• Strong organizational skills
• Ability to work in a fast-paced environment
• Ability to multitask

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

About the Job

Greet every guest and make their stay happy from the moment they arrive until they leave. Help with VIP guests and keep front desk work running smoothly. Aim to make guests feel welcome and comfortable.

• Smile and welcome guests at check-in, check-out, or whenever you meet them.
• Spot what guests need and tell them about hotel services or cool places nearby.
• Answer questions and fix problems fast so guests feel looked after.
• Focus on VIP guests and help with any special requests.
• Arrange things like birthday surprises or special room setups, making sure details are right.
• Let guests know about hotel restaurants, offers, and packages.
• Keep guest areas clean and tidy.
• Work well with other teams like housekeeping, concierge, and food & beverage.
• Listen to guest feedback and share ideas with your manager to make things better.
• Dress neatly and always help your teammates.

• Some experience with guests in hotels or other hospitality jobs is good.
• Can talk and write well, and enjoy working with people.
• Patient, polite, and calm during busy times.
• Organized and can do more than one thing at a time.
• Can use hotel computer programs.
• Ready to work different shifts, plus weekends and holidays.
• Likes to help people and bring excellent service.

Overview

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

As a Guest Relations Officer, you will be responsible for ensuring maximum guest satisfaction through personal recognition and prompt attention for our VIP guests from arrival through departure. You will ensure that VIPs and members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service.

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Similar experience in a luxury hotel and/or resort
• Knowledge in Opera PMS is essential
• Strong communication skills
• Strong interpersonal skills and excellent command of written and spoken English
• Additional language is an added advantage
• Strong organizational skills
• Ability to work in a fast-paced environment
• Ability to multitask

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Overview

Job Title: Guest Relations Manager
Location: Qatar
Job Type: Full-time / Contract
Company: A Prestigious 5-Star Resort in Qatar
Salary: Depends on experience

A leading 5-star resort in Qatar is hiring a Guest Relations Manager to elevate the guest experience through exceptional service and communication. The successful candidate will be passionate about hospitality, and have strong experience working in the GCC .

• Ensure smooth guest experiences from arrival to departure
• Handle VIP guests, special requests, and service recovery situations
• Coordinate with departments to ensure high service standards
• Supervise and train guest relations team members
• Maintain guest preference profiles and feedback records

• 2-3 years of GCC experience in a similar hospitality role
• Arabic-speaking is a plus; non-Arabic speakers also welcome
• Strong interpersonal and problem-solving skills
• Professional appearance and excellent communication
• Open to male and female candidates

• Free housing
• Free transportation
• Free meals
• Standard benefits as per Qatar Labor Law

Be part of a luxury resort committed to exceptional guest service. Apply today!

Overview

Mandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

Based at Mandarin Oriental, Doha within the Front Office Department in Doha, The Guest Relations Agent will meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet and escort all VIP guests and will ensure a smooth arrival and a fond farewell. It is the mission and intent of this position that the incumbent will keep the guest’s perspective in mind at all times and carry out the mission of the Rooms Division. The Guest Relations Agent reports to the Concierge and Guest Relations Manager.

• Help the Guest Relations Supervisor to inspect all VIPs rooms prior to arrival and ensure all requests are met
• Help the Guest Relations Management Team to meet and greet guests
• Prepare the Daily Communication Form
• Handle amenity requests and other guest relations programmes
• Run and Participate in the VIPs meeting
• Assists the Front Office during need periods
• Handles guests’ complaints
• Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments

• Minimum 2 year of experience working in a 5-star hotel environment
• A minimum of 1 years of Front Office experience
• Previous experience working in the Middle East Region is an advantage
• Strong commands of Microsoft Office products
• Effective verbal and written communication skills in English. Arabic is an advantage

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• A competitive salary and benefits packages
• Transportation and Housing provided
• Relocation and Vacation Tickets

We’re Fans. Are you?

Additional Information
Job Number

Job Category
Rooms & Guest Services Operations

Location
Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar,VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Management

Job Summary
Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.

CANDIDATE PROFILE
Education And Experience

• High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES
Managing Guest Services and Front Desk Operations

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Assists with energy conservation efforts by monitoring compliance during property tours.

Supporting Projects and Policies Related to Guest Experience and Safety

• Supports implementation of the customer recognition/service program, communicating and ensuring the process.
• Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
• Sends copy of MOD report to all departments on a daily basis.
• Ensures compliance with all policies, standards and procedures.
• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
• Understands and complies with loss prevention policies and procedures.

Ensuring and Providing Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
• Serves as a leader in displaying outstanding hospitality skills.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service.
• Observes service behaviors of employees and provides feedback to individuals.
• Maintains high visibility in public areas during peak times.
• Provides immediate assistance to guests as requested.
• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Records guest issues in the guest response tracking system.
• Reviews comment cards and guest satisfaction results with employees.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Communicates any variations to the established norms to the appropriate department in a timely manner.
• Participates as needed in the investigation of employee and guest accidents.
• Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.

Job Description

We are looking for a dedicated Guest Relations Officer to be the welcoming face and key point of contact for patients, families, and visitors. The ideal candidate will foster a supportive and respectful environment, ensuring smooth communication and a positive experience throughout their stay.

Key Responsibilities

• Greet and assist patients, visitors, and families with warmth, professionalism, and empathy
• Provide clear guidance on admissions, discharges, appointments, and general inquiries
• Address and escalate patient concerns as necessary to ensure timely resolution
• Facilitate compassionate communication between patients and healthcare teams
• Offer emotional support and reassurance to patients and their families
• Regularly check on patients' comfort and satisfaction during their stay
• Maintain discretion and professionalism in sensitive situations
• Promote a respectful and healing atmosphere with kindness and dignity
• Document patient feedback and contribute to service enhancement initiatives

Skills

• Proficient in MS Office and hospitality management systems such as Opera, PMS, and CRM
• Strong problem-solving skills and ability to work effectively under pressure
• Excellent interpersonal and communication skills
• Ability to work flexible shifts, including weekends and holidays
• Bilingual in Arabic and English (mandatory)

Qualifications

• Bachelor's degree, diploma, or high school equivalent in Hospitality, Business Administration, or related field
• 1 to 3 years of experience in guest relations, front office, or customer service roles
• Presentable and confident with a courteous demeanor
• Team player with high emotional intelligence, cultural sensitivity, and a proactive attitude
• Full-time position with an all-inclusive package based in Qatar

Job ID: VG

Guest Relations Officer (Female)

Department: Front Office / Guest Services

Job Overview:

We are looking for a friendly person who enjoys helping guests and making them feel welcome during their whole stay. You should be organized, helpful, and have a warm attitude.

Main Duties:

• Greet and help guests at check-in and check-out
• Answer questions and solve guest issues quickly
• Recommend hotel services and nearby attractions
• Take care of VIP and special requests with attention
• Arrange special occasions and room decorations if needed
• Promote the hotel's restaurants and dining options
• Keep guest areas clean and tidy
• Work with Housekeeping, Concierge, and F&B teams
• Ask for guest feedback to make our service better
• Always look neat and work well with the team

Requirements:

• Experience with guests in hotels or customer service is preferred
• Good communication skills (speaking/writing)
• Friendly and patient, even during busy times
• Well-organized and able to handle many tasks
• Basic computer skills (Hotel PMS and Microsoft Office are a plus)
• Can work flexible hours, including weekends and holidays
• Passionate about hospitality and guest service

Job Types: Full-time, Permanent

Application Question(s):

• Do you have a Valid Qatar ID?
• Can you get NOC for Sponsorship Transfer?
• Can you join Immediately?

Freelancer contract based in QATAR (Local Organizing Committee Role)

Contract Duration from September till December 2025

Responsibilities

• Support management of Guest Lists and Ticket Requests: Keep guest lists up to date with approved ticket requests.
• Assist the Guest Relations Senior Manager to confirm guest information and provide service to specific guest groups (when applicable).
• Daily Ticket and VAPPs Requests: Keep track of daily ticket and VAPPs requests from guests and operate the Ticket Collection Center as required.
• Guest Data Accuracy: Assist with entering and maintaining guest information before/during the event, as necessary. Update attendance lists as needed and ensure services are aligned (when relevant).
• Report on Tickets and VAPPs Distribution: Create reports on ticket and VAPPs distribution and help improve the ticket distribution process.
• Guest Group Relations: Build good, professional relations with guests and communicate important information accordingly, ensuring services are rendered. Support various event services when required and participate in Meet & Greet if necessary.
• Event protocol: Support Guest Relations Seating & Protocol Senior Manager at venue during event, as required.

Qualifications

• Minimum 12 years of Guest Management/Hospitality, Project Management and Operations, preferably within the sports or events industry.

Preferred Skills

• Experience in stadiums in Qatar (FAC, FWC, AFC etc) and/or strong Guest Management/Hospitality, Project Management and Operations experience.