28 Guest Relations jobs in Qatar
Guest Relations Agent
Doha, Doha
Hyde Johannesburg Rosebank
Posted today
Job Viewed
Job Description
Company Description
The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Guest Relations Agent and build your career with us.
Job Description
The main job responsibilities include but are not limited to:
Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests. Achieve Quality Audit result of 95% and above through consistent documented training. Keep VIP folders ready for VIP arrivals and All inclusive Arrivals (Reg.-cards, room keys, welcome letter) Assist and process check in/out for VIPs guests efficiently and professionally. Escort guests to their rooms and conduct Room Orientation. Update guest information into the computer after a complete check in. Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time. Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. Achieve the highest Guest Satisfaction measured by TRUST YOU platform. Handle issuance of guest room key cards and ensure effective control for guest security. Ensure that all messages, mails and packages are delivered to the guest room. Assist at the Information counter and Business centre & M Lounge as and when assigned. Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each. Maintain continuous contact with hotel guests to ensure that any problem or complain are handle efficiently & courteously. Follow up with Bell desk regards shuttle Bus. Daily courteous calls to guests in house. Report any unusual occurrences or requested to manager. Be aware of the hotel accident Prevention Policies. Ensure the cleanliness and neatness of front office area. Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day , check Hotel situation, occupancy, functions, groups, VIPs. Re-announce VIP rooms to Housekeeping and F&B departments. Check if all departure details for the day have been taken, as well as for the next day. To arrange for bouquets, cake and cards in case of guest’s anniversary and birthdays. Inspect VIP rooms after amenities are placed. Coordinate with the related Team in regards to arrival & departure transport arrangements for the day. File daily guest relations reports and documents systematically. At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations. Follow up on Traces requests/notes related to Guest Relations Department and update them accordingly. Achieve the highest profitability through generating revenues and applying proper cost management. To be punctual on duty. Be well groomed to the standards laid down. To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures. To create an environment which promotes employee morale and encourages the team to have pride in their department with a high level of commitment. To promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with the prompt, caring and helpful attitude. To anticipate the needs of the customer whenever possible, to enhance quality service and in turn enhance customer satisfaction. To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner. To be flexible in assisting in other areas of the Hotel in response to the business and customer needs. Ensures oneself is thoroughly familiar with the hotel’s emergency procedures and in a state of preparedness for any emergency which may occur. Is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility. Encourage and participate in Corporate Social Responsibility (CSR) activities. Other duties as assigned Assist in Task Force Teams for new openings. Carry out any other reasonable task (which may not be stated here) as requested.
Qualifications
University Degree in Hotel Management , fresher or a minimum of 1 year experience in a similar role in a 5 star hotel. Fluency in Russian and Turkish is preferred. First name *
This field is required.
Last name *
This field is required.
Email *
Your email address is required.
Phone *
This field is required.
Resume *. We accept .pdf, .doc, and .docx formats.
The file must be of type doc, pdf, docx and not exceed 2MB.
these questions are a must
By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy. If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here. *
This field is required.
Thank you for applying!
Good luck! #J-18808-Ljbffr
The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Guest Relations Agent and build your career with us.
Job Description
The main job responsibilities include but are not limited to:
Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests. Achieve Quality Audit result of 95% and above through consistent documented training. Keep VIP folders ready for VIP arrivals and All inclusive Arrivals (Reg.-cards, room keys, welcome letter) Assist and process check in/out for VIPs guests efficiently and professionally. Escort guests to their rooms and conduct Room Orientation. Update guest information into the computer after a complete check in. Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time. Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. Achieve the highest Guest Satisfaction measured by TRUST YOU platform. Handle issuance of guest room key cards and ensure effective control for guest security. Ensure that all messages, mails and packages are delivered to the guest room. Assist at the Information counter and Business centre & M Lounge as and when assigned. Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each. Maintain continuous contact with hotel guests to ensure that any problem or complain are handle efficiently & courteously. Follow up with Bell desk regards shuttle Bus. Daily courteous calls to guests in house. Report any unusual occurrences or requested to manager. Be aware of the hotel accident Prevention Policies. Ensure the cleanliness and neatness of front office area. Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day , check Hotel situation, occupancy, functions, groups, VIPs. Re-announce VIP rooms to Housekeeping and F&B departments. Check if all departure details for the day have been taken, as well as for the next day. To arrange for bouquets, cake and cards in case of guest’s anniversary and birthdays. Inspect VIP rooms after amenities are placed. Coordinate with the related Team in regards to arrival & departure transport arrangements for the day. File daily guest relations reports and documents systematically. At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations. Follow up on Traces requests/notes related to Guest Relations Department and update them accordingly. Achieve the highest profitability through generating revenues and applying proper cost management. To be punctual on duty. Be well groomed to the standards laid down. To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures. To create an environment which promotes employee morale and encourages the team to have pride in their department with a high level of commitment. To promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with the prompt, caring and helpful attitude. To anticipate the needs of the customer whenever possible, to enhance quality service and in turn enhance customer satisfaction. To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner. To be flexible in assisting in other areas of the Hotel in response to the business and customer needs. Ensures oneself is thoroughly familiar with the hotel’s emergency procedures and in a state of preparedness for any emergency which may occur. Is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility. Encourage and participate in Corporate Social Responsibility (CSR) activities. Other duties as assigned Assist in Task Force Teams for new openings. Carry out any other reasonable task (which may not be stated here) as requested.
Qualifications
University Degree in Hotel Management , fresher or a minimum of 1 year experience in a similar role in a 5 star hotel. Fluency in Russian and Turkish is preferred. First name *
This field is required.
Last name *
This field is required.
Email *
Your email address is required.
Phone *
This field is required.
Resume *. We accept .pdf, .doc, and .docx formats.
The file must be of type doc, pdf, docx and not exceed 2MB.
these questions are a must
By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy. If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here. *
This field is required.
Thank you for applying!
Good luck! #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
0
Guest Relations Agent
Doha, Doha
Ennismore
Posted 1 day ago
Job Viewed
Job Description
The Iconic Rixos Gulf Hotel Doha offers a luxurious lifestyle with warm hospitality, vibrant entertainment, and all-inclusive food and beverage services. We have 378 beautifully appointed guest rooms and are seeking a motivated Guest Relations Agent to join our team and advance their career. Job Description
The main responsibilities include: Preparing for VIP arrivals, including room allocation, amenities, and special requests. Achieving a Quality Audit score of 95% or higher through consistent training. Maintaining VIP folders with necessary documents and arrangements. Assisting with check-in and check-out processes for VIP guests efficiently and professionally. Escorting guests to their rooms and conducting room orientation. Updating guest information in the system after check-in. Providing friendly and courteous service, responding promptly to requests and inquiries. Resolving guest complaints and requests, coordinating with relevant departments for immediate follow-up. Aiming for the highest guest satisfaction as measured by TRUST YOU platform. Issuing and controlling guest room key cards securely. Ensuring delivery of messages, mails, and packages to guest rooms. Assisting at the information counter, business center, and lounge as needed. Understanding hotel rate codes, packages, segmentation, and discounts. Maintaining contact with guests to handle problems or complaints efficiently and courteously. Following up on shuttle bus arrangements with the Bell desk. Making courteous calls to in-house guests daily. Reporting any unusual occurrences or requests to the manager. Adhering to hotel accident prevention policies. Maintaining cleanliness and neatness of the front office area. Reviewing log books, verifying outstanding items, and following up on pending tasks. Checking VIP room allocations with housekeeping and F&B departments. Reviewing departure details and preparing for the next day. Arranging special amenities for guest anniversaries and birthdays. Inspecting VIP rooms after amenities are placed. Coordinating transportation arrangements for arrivals and departures. Filing daily guest relations reports systematically. Communicating important information to the next shift for smooth operations. Following up on guest-related requests and notes, updating them accordingly. Generating revenue and managing costs to ensure profitability. Being punctual and well-groomed according to hotel standards. Complying with hotel rules, regulations, and disciplinary procedures. Promoting a positive environment and team pride. Providing professional assistance and anticipating guest needs to enhance satisfaction. Supporting colleagues in a helpful and prompt manner. Being flexible to assist in other hotel areas as needed. Familiarizing oneself with emergency procedures and operational standards. Participating in CSR activities and other assigned duties. Assisting with tasks for new openings and other reasonable requests. Qualifications
University degree in Hotel Management or equivalent; freshers or minimum 1-year experience in a 5-star hotel. Fluency in Russian and Turkish is preferred.
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The main responsibilities include: Preparing for VIP arrivals, including room allocation, amenities, and special requests. Achieving a Quality Audit score of 95% or higher through consistent training. Maintaining VIP folders with necessary documents and arrangements. Assisting with check-in and check-out processes for VIP guests efficiently and professionally. Escorting guests to their rooms and conducting room orientation. Updating guest information in the system after check-in. Providing friendly and courteous service, responding promptly to requests and inquiries. Resolving guest complaints and requests, coordinating with relevant departments for immediate follow-up. Aiming for the highest guest satisfaction as measured by TRUST YOU platform. Issuing and controlling guest room key cards securely. Ensuring delivery of messages, mails, and packages to guest rooms. Assisting at the information counter, business center, and lounge as needed. Understanding hotel rate codes, packages, segmentation, and discounts. Maintaining contact with guests to handle problems or complaints efficiently and courteously. Following up on shuttle bus arrangements with the Bell desk. Making courteous calls to in-house guests daily. Reporting any unusual occurrences or requests to the manager. Adhering to hotel accident prevention policies. Maintaining cleanliness and neatness of the front office area. Reviewing log books, verifying outstanding items, and following up on pending tasks. Checking VIP room allocations with housekeeping and F&B departments. Reviewing departure details and preparing for the next day. Arranging special amenities for guest anniversaries and birthdays. Inspecting VIP rooms after amenities are placed. Coordinating transportation arrangements for arrivals and departures. Filing daily guest relations reports systematically. Communicating important information to the next shift for smooth operations. Following up on guest-related requests and notes, updating them accordingly. Generating revenue and managing costs to ensure profitability. Being punctual and well-groomed according to hotel standards. Complying with hotel rules, regulations, and disciplinary procedures. Promoting a positive environment and team pride. Providing professional assistance and anticipating guest needs to enhance satisfaction. Supporting colleagues in a helpful and prompt manner. Being flexible to assist in other hotel areas as needed. Familiarizing oneself with emergency procedures and operational standards. Participating in CSR activities and other assigned duties. Assisting with tasks for new openings and other reasonable requests. Qualifications
University degree in Hotel Management or equivalent; freshers or minimum 1-year experience in a 5-star hotel. Fluency in Russian and Turkish is preferred.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
1
Guest Relations Manager
Doha, Doha
Hilton
Posted 2 days ago
Job Viewed
Job Description
Guest Relations Manager
Hilton Doha location Doha, Ad Dawḩah, Qatar Category: Hotel Full-time HOT0BJA5 Posted: Apr 15th 2025 JOB DESCRIPTION A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Meet, greet and direct Guests who enter the lobby area. Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements. Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner. Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations. Manage, record and resolve promptly Guest or customer complaints. Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge. Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate. Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest. Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget. Maintain good communication and work relationships in all hotel areas. Maintain staffing levels to meet business demands. Attend all Reception meetings and Executive Lounge Meetings. Comply with hotel security, fire regulations and all health and safety legislation. Act in accordance with policies and procedures when working with front of house equipment and property management systems. Assist with other departments, as necessary. Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous managerial experience in a customer service function. An ability to listen and respond to demanding Guest needs. Excellent leadership, interpersonal and communication skills. Accountable and resilient. Commitment to delivering a high level of customer service. Ability to work under pressure. Flexibility to respond to a variety of different work situations. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in a customer service function or a similar role. A passion for delivering an exceptional level of Guest service. High level of IT proficiency. Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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Hilton Doha location Doha, Ad Dawḩah, Qatar Category: Hotel Full-time HOT0BJA5 Posted: Apr 15th 2025 JOB DESCRIPTION A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Meet, greet and direct Guests who enter the lobby area. Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements. Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner. Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations. Manage, record and resolve promptly Guest or customer complaints. Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge. Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate. Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest. Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget. Maintain good communication and work relationships in all hotel areas. Maintain staffing levels to meet business demands. Attend all Reception meetings and Executive Lounge Meetings. Comply with hotel security, fire regulations and all health and safety legislation. Act in accordance with policies and procedures when working with front of house equipment and property management systems. Assist with other departments, as necessary. Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous managerial experience in a customer service function. An ability to listen and respond to demanding Guest needs. Excellent leadership, interpersonal and communication skills. Accountable and resilient. Commitment to delivering a high level of customer service. Ability to work under pressure. Flexibility to respond to a variety of different work situations. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in a customer service function or a similar role. A passion for delivering an exceptional level of Guest service. High level of IT proficiency. Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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This advertiser has chosen not to accept applicants from your region.
2
Guest Relations Officer
Doha, Doha
IHG Hotels & Resorts
Posted 3 days ago
Job Viewed
Job Description
About Us
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.
Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.
Your Day to Day
As a Guest Relations Officer, you will be responsible for ensuring maximum guest satisfaction through personal recognition and prompt attention for our VIP guests from arrival through departure. You will ensure that VIPs and members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service.
What We Need From You
Ideally, you'll have some or all of the following competencies and experience we're looking for:
Similar experience in a luxury hotel and/or resort Knowledge in Opera PMS is essential Strong communication skills Strong interpersonal skills and excellent command of written and spoken English Additional language is an added advantage Strong organizational skills Ability to work in a fast-paced environment Ability to multitask
What We Offer
We’ll reward all your hard work with competitive salary and benefits.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. #J-18808-Ljbffr
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.
Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.
Your Day to Day
As a Guest Relations Officer, you will be responsible for ensuring maximum guest satisfaction through personal recognition and prompt attention for our VIP guests from arrival through departure. You will ensure that VIPs and members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service.
What We Need From You
Ideally, you'll have some or all of the following competencies and experience we're looking for:
Similar experience in a luxury hotel and/or resort Knowledge in Opera PMS is essential Strong communication skills Strong interpersonal skills and excellent command of written and spoken English Additional language is an added advantage Strong organizational skills Ability to work in a fast-paced environment Ability to multitask
What We Offer
We’ll reward all your hard work with competitive salary and benefits.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
3
Guest Relations Agent
Doha, Doha
The Ned & Ned's Club
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the
Guest Relations Agent
role at
The Ned & Ned's Club Join to apply for the
Guest Relations Agent
role at
The Ned & Ned's Club Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.
Job Purpose:
As a Guest Relations Agent, your primary purpose is to enhance guest satisfaction by delivering an exceptional welcome experience, providing personalized services, and acting as the main point of contact throughout the guest's stay. You will ensure that all guests feel valued, respected, and cared for — from arrival to departure. Your role is essential in building guest loyalty and maintaining the reputation of the hotel’s luxury standards.
Responsibilities:
Greet and welcome guests with warmth, courtesy, and professionalism Ensure smooth check-in and check-out procedures in coordination with the Front Office Handle special requests, complaints, and VIP arrivals with discretion and efficiency Provide detailed information on hotel services, local attractions, and events Maintain detailed guest profiles to ensure personalized experiences for repeat guests Anticipate guest needs and proactively offer solutions Assist with room inspections and coordinate with other departments to ensure service excellence Maintain a visible presence in the lobby to engage with guests regularly
Qualifications & Competencies:
Minimum 1–2 years of experience in a guest-facing role within a luxury hotel or resort Exceptional interpersonal and communication skills Proficient in hotel systems such as Opera or equivalent PMS High level of personal presentation and grooming Multilingual capabilities are a plus (English required; Arabic, French, will be an advantage) Calm under pressure with a problem-solving mindset Flexibility to work in shifts, including weekends and holidays
What’s In It for you?
One of the most iconic place to be and work Amazing learning and development program Discounted rates at The Ned Doha Fantastic career growth opportunities
At The NED, we don't just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Apply today and join us as a Guest Relations Agent!
#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Hospitality Referrals increase your chances of interviewing at The Ned & Ned's Club by 2x Sign in to set job alerts for “Guest Relations Agent” roles.
Guest Experience Expert (Guest Relations Agent)
Full Time Receptionist for a High Street Salon in Qatar .
Full Time Receptionist for a High Street Salon in Qatar .
Full Time Receptionist for a High Street Salon in Qatar .
Full Time Receptionist for a High Street Salon in Qatar .
Full Time Receptionist for a 5 Star Hotel Spa in Qatar .
Full Time Receptionist for a 5 Star Hotel Spa in Qatar .
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Full Time Receptionist for a 5 Star Hotel Spa in Qatar .
Full Time Receptionist for a 5 Star Hotel Spa in Qatar .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Guest Relations Agent
role at
The Ned & Ned's Club Join to apply for the
Guest Relations Agent
role at
The Ned & Ned's Club Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.
Job Purpose:
As a Guest Relations Agent, your primary purpose is to enhance guest satisfaction by delivering an exceptional welcome experience, providing personalized services, and acting as the main point of contact throughout the guest's stay. You will ensure that all guests feel valued, respected, and cared for — from arrival to departure. Your role is essential in building guest loyalty and maintaining the reputation of the hotel’s luxury standards.
Responsibilities:
Greet and welcome guests with warmth, courtesy, and professionalism Ensure smooth check-in and check-out procedures in coordination with the Front Office Handle special requests, complaints, and VIP arrivals with discretion and efficiency Provide detailed information on hotel services, local attractions, and events Maintain detailed guest profiles to ensure personalized experiences for repeat guests Anticipate guest needs and proactively offer solutions Assist with room inspections and coordinate with other departments to ensure service excellence Maintain a visible presence in the lobby to engage with guests regularly
Qualifications & Competencies:
Minimum 1–2 years of experience in a guest-facing role within a luxury hotel or resort Exceptional interpersonal and communication skills Proficient in hotel systems such as Opera or equivalent PMS High level of personal presentation and grooming Multilingual capabilities are a plus (English required; Arabic, French, will be an advantage) Calm under pressure with a problem-solving mindset Flexibility to work in shifts, including weekends and holidays
What’s In It for you?
One of the most iconic place to be and work Amazing learning and development program Discounted rates at The Ned Doha Fantastic career growth opportunities
At The NED, we don't just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Apply today and join us as a Guest Relations Agent!
#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Hospitality Referrals increase your chances of interviewing at The Ned & Ned's Club by 2x Sign in to set job alerts for “Guest Relations Agent” roles.
Guest Experience Expert (Guest Relations Agent)
Full Time Receptionist for a High Street Salon in Qatar .
Full Time Receptionist for a High Street Salon in Qatar .
Full Time Receptionist for a High Street Salon in Qatar .
Full Time Receptionist for a High Street Salon in Qatar .
Full Time Receptionist for a 5 Star Hotel Spa in Qatar .
Full Time Receptionist for a 5 Star Hotel Spa in Qatar .
Full Time Receptionist for a Day Spa in Qatar .
Full Time Receptionist for a Hair Salon in Qatar .
Full Time Receptionist for a 5 Star Hotel Spa in Qatar .
Full Time Receptionist for a 5 Star Hotel Spa in Qatar .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
4
Guest Relations Supervisor
Doha, Doha
Minor International
Posted 11 days ago
Job Viewed
Job Description
The Guest Relations Supervisor is responsible for overseeing the guest relations team to ensure all guests experience outstanding hospitality throughout their stay. This role includes coordinating guest requests, handling VIP guests, and managing feedback to continuously improve guest satisfaction. The Guest Relations Supervisor works closely with other departments to ensure seamless service delivery that aligns with the hotel s standards and enhances the guest experience. Key Responsibilities: Guest Service and Satisfaction
Lead the guest relations team in providing warm, personalized service to all guests, ensuring each guest feels valued and cared for. Manage VIP and special guest experiences, coordinating with relevant departments to ensure expectations are met and exceeded. Address guest complaints or concerns promptly and professionally, finding effective solutions to ensure guest satisfaction.
Team Supervision and Training
Train, guide, and motivate the guest relations team to uphold the hotel s service standards and policies. Schedule and manage team shifts to ensure adequate coverage and smooth operations at all times. Provide feedback to team members, supporting their development and growth.
Operations Coordination
Coordinate with the front office, Villa Host, and F&B teams to personalize guest experiences and ensure seamless service. Monitor guest feedback through surveys, reviews, and in-person interactions, identifying areas for improvement and implementing corrective actions. Maintain detailed records of guest preferences, feedback, and incidents to enhance future stays and improve service standards.
Promotions and Upselling
Inform guests about hotel facilities, activities, and promotions, encouraging them to take advantage of available amenities. Identify opportunities to upsell services, upgrades, and packages that enhance the guest experience and increase revenue.
Quality Control and Reporting
Conduct regular quality checks to ensure the team delivers consistent, high-quality service aligned with the hotel s standards. Generate daily, weekly, and monthly reports on guest feedback, complaints, and team performance for management review. Monitor key performance metrics, such as guest satisfaction scores, and take action as needed to maintain high levels of service.
Desired Candidate Profile Qualifications Certificate in Hospitality Management or related field preferred. Minimum of 2-3 years experience in guest relations or front office roles within the hospitality industry. Excellent communication, interpersonal, and conflict-resolution skills. Strong leadership abilities with experience in training and supervising a team. Proficiency in Front Office Software Detail-oriented and able to multitask in a fast-paced environment. Ability to work flexible hours, including weekends and holidays. Proficient in English, both written and spoken Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at People Looking for Guest Relations Supervisor Jobs also searched #J-18808-Ljbffr
Lead the guest relations team in providing warm, personalized service to all guests, ensuring each guest feels valued and cared for. Manage VIP and special guest experiences, coordinating with relevant departments to ensure expectations are met and exceeded. Address guest complaints or concerns promptly and professionally, finding effective solutions to ensure guest satisfaction.
Team Supervision and Training
Train, guide, and motivate the guest relations team to uphold the hotel s service standards and policies. Schedule and manage team shifts to ensure adequate coverage and smooth operations at all times. Provide feedback to team members, supporting their development and growth.
Operations Coordination
Coordinate with the front office, Villa Host, and F&B teams to personalize guest experiences and ensure seamless service. Monitor guest feedback through surveys, reviews, and in-person interactions, identifying areas for improvement and implementing corrective actions. Maintain detailed records of guest preferences, feedback, and incidents to enhance future stays and improve service standards.
Promotions and Upselling
Inform guests about hotel facilities, activities, and promotions, encouraging them to take advantage of available amenities. Identify opportunities to upsell services, upgrades, and packages that enhance the guest experience and increase revenue.
Quality Control and Reporting
Conduct regular quality checks to ensure the team delivers consistent, high-quality service aligned with the hotel s standards. Generate daily, weekly, and monthly reports on guest feedback, complaints, and team performance for management review. Monitor key performance metrics, such as guest satisfaction scores, and take action as needed to maintain high levels of service.
Desired Candidate Profile Qualifications Certificate in Hospitality Management or related field preferred. Minimum of 2-3 years experience in guest relations or front office roles within the hospitality industry. Excellent communication, interpersonal, and conflict-resolution skills. Strong leadership abilities with experience in training and supervising a team. Proficiency in Front Office Software Detail-oriented and able to multitask in a fast-paced environment. Ability to work flexible hours, including weekends and holidays. Proficient in English, both written and spoken Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at People Looking for Guest Relations Supervisor Jobs also searched #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
5
Guest Relations Officer
Doha, Doha
InterContinental Hotels Group
Posted 23 days ago
Job Viewed
Job Description
Hotel:
Doha Beach & Spa (DOHHA), Street 900, Bldg. No. 25, Zone 61, Al Dafna, West Bay, PO Box 6822, Doha, State of Qatar As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental. Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury. Your Day to Day As a Guest Relations Officer, you will be responsible for ensuring maximum guest satisfaction through personal recognition and prompt attention for our VIP guests from arrival through departure. You will ensure that VIPs and members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. What We Need From You Ideally, you'll have some or all of the following competencies and experience we're looking for: Similar experience in a luxury hotel and/or resort Strong interpersonal skills and excellent command of written and spoken English Additional language is an added advantage Strong organizational skills Ability to work in a fast-paced environment Ability to multitask What We Offer We’ll reward all your hard work with competitive salary and benefits. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us. So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
#J-18808-Ljbffr
Doha Beach & Spa (DOHHA), Street 900, Bldg. No. 25, Zone 61, Al Dafna, West Bay, PO Box 6822, Doha, State of Qatar As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental. Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury. Your Day to Day As a Guest Relations Officer, you will be responsible for ensuring maximum guest satisfaction through personal recognition and prompt attention for our VIP guests from arrival through departure. You will ensure that VIPs and members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. What We Need From You Ideally, you'll have some or all of the following competencies and experience we're looking for: Similar experience in a luxury hotel and/or resort Strong interpersonal skills and excellent command of written and spoken English Additional language is an added advantage Strong organizational skills Ability to work in a fast-paced environment Ability to multitask What We Offer We’ll reward all your hard work with competitive salary and benefits. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us. So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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6
Guest relations agent
The Ned & Ned's Club
Posted today
Job Viewed
Job Description
Join to apply for theGuest Relations Agentrole atThe Ned & Ned's Club
Join to apply for theGuest Relations Agentrole atThe Ned & Ned's Club
Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.Job Purpose:As a Guest Relations Agent, your primary purpose is to enhance guest satisfaction by delivering an exceptional welcome experience, providing personalized services, and acting as the main point of contact throughout the guest's stay. You will ensure that all guests feel valued, respected, and cared for — from arrival to departure. Your role is essential in building guest loyalty and maintaining the reputation of the hotel’s luxury standards.Responsibilities:Greet and welcome guests with warmth, courtesy, and professionalism
Ensure smooth check-in and check-out procedures in coordination with the Front Office
Handle special requests, complaints, and VIP arrivals with discretion and efficiency
Provide detailed information on hotel services, local attractions, and events
Maintain detailed guest profiles to ensure personalized experiences for repeat guests
Anticipate guest needs and proactively offer solutions
Assist with room inspections and coordinate with other departments to ensure service excellence
Maintain a visible presence in the lobby to engage with guests regularlyQualifications & Competencies:Minimum 1–2 years of experience in a guest-facing role within a luxury hotel or resort
Exceptional interpersonal and communication skills
Proficient in hotel systems such as Opera or equivalent PMS
High level of personal presentation and grooming
Multilingual capabilities are a plus (English required; Arabic, French, will be an advantage)
Calm under pressure with a problem-solving mindset
Flexibility to work in shifts, including weekends and holidaysWhat’s In It for you?One of the most iconic place to be and work
Amazing learning and development program
Discounted rates at The Ned Doha
Fantastic career growth opportunitiesAt The NED, we don't just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.Apply today and join us as a Guest Relations Agent!#YESYESYES #Makeit HAPPEN #Showyou CARE #Lovewhat YOUDO #Love The Ned
Seniority levelSeniority level Entry level
Employment typeEmployment type Full-time
Job functionJob function Management and Manufacturing
Industries Hospitality
Referrals increase your chances of interviewing at The Ned & Ned's Club by 2x
Sign in to set job alerts for “Guest Relations Agent” roles.Guest Experience Expert (Guest Relations Agent)Full Time Receptionist for a High Street Salon in Qatar.Full Time Receptionist for a High Street Salon in Qatar.Full Time Receptionist for a High Street Salon in Qatar.Full Time Receptionist for a High Street Salon in Qatar.Full Time Receptionist for a 5 Star Hotel Spa in Qatar.Full Time Receptionist for a 5 Star Hotel Spa in Qatar.Full Time Receptionist for a Day Spa in Qatar.Full Time Receptionist for a Hair Salon in Qatar.Full Time Receptionist for a 5 Star Hotel Spa in Qatar.Full Time Receptionist for a 5 Star Hotel Spa in Qatar.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr
Join to apply for theGuest Relations Agentrole atThe Ned & Ned's Club
Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.Job Purpose:As a Guest Relations Agent, your primary purpose is to enhance guest satisfaction by delivering an exceptional welcome experience, providing personalized services, and acting as the main point of contact throughout the guest's stay. You will ensure that all guests feel valued, respected, and cared for — from arrival to departure. Your role is essential in building guest loyalty and maintaining the reputation of the hotel’s luxury standards.Responsibilities:Greet and welcome guests with warmth, courtesy, and professionalism
Ensure smooth check-in and check-out procedures in coordination with the Front Office
Handle special requests, complaints, and VIP arrivals with discretion and efficiency
Provide detailed information on hotel services, local attractions, and events
Maintain detailed guest profiles to ensure personalized experiences for repeat guests
Anticipate guest needs and proactively offer solutions
Assist with room inspections and coordinate with other departments to ensure service excellence
Maintain a visible presence in the lobby to engage with guests regularlyQualifications & Competencies:Minimum 1–2 years of experience in a guest-facing role within a luxury hotel or resort
Exceptional interpersonal and communication skills
Proficient in hotel systems such as Opera or equivalent PMS
High level of personal presentation and grooming
Multilingual capabilities are a plus (English required; Arabic, French, will be an advantage)
Calm under pressure with a problem-solving mindset
Flexibility to work in shifts, including weekends and holidaysWhat’s In It for you?One of the most iconic place to be and work
Amazing learning and development program
Discounted rates at The Ned Doha
Fantastic career growth opportunitiesAt The NED, we don't just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.Apply today and join us as a Guest Relations Agent!#YESYESYES #Makeit HAPPEN #Showyou CARE #Lovewhat YOUDO #Love The Ned
Seniority levelSeniority level Entry level
Employment typeEmployment type Full-time
Job functionJob function Management and Manufacturing
Industries Hospitality
Referrals increase your chances of interviewing at The Ned & Ned's Club by 2x
Sign in to set job alerts for “Guest Relations Agent” roles.Guest Experience Expert (Guest Relations Agent)Full Time Receptionist for a High Street Salon in Qatar.Full Time Receptionist for a High Street Salon in Qatar.Full Time Receptionist for a High Street Salon in Qatar.Full Time Receptionist for a High Street Salon in Qatar.Full Time Receptionist for a 5 Star Hotel Spa in Qatar.Full Time Receptionist for a 5 Star Hotel Spa in Qatar.Full Time Receptionist for a Day Spa in Qatar.Full Time Receptionist for a Hair Salon in Qatar.Full Time Receptionist for a 5 Star Hotel Spa in Qatar.Full Time Receptionist for a 5 Star Hotel Spa in Qatar.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
7
Guest relations supervisor
Minor International
Posted today
Job Viewed
Job Description
The Guest Relations Supervisor is responsible for overseeing the guest relations team to ensure all guests experience outstanding hospitality throughout their stay. This role includes coordinating guest requests, handling VIP guests, and managing feedback to continuously improve guest satisfaction. The Guest Relations Supervisor works closely with other departments to ensure seamless service delivery that aligns with the hotel s standards and enhances the guest experience.
Key Responsibilities:
Guest Service and SatisfactionLead the guest relations team in providing warm, personalized service to all guests, ensuring each guest feels valued and cared for.
Manage VIP and special guest experiences, coordinating with relevant departments to ensure expectations are met and exceeded.
Address guest complaints or concerns promptly and professionally, finding effective solutions to ensure guest satisfaction.Team Supervision and TrainingTrain, guide, and motivate the guest relations team to uphold the hotel s service standards and policies.
Schedule and manage team shifts to ensure adequate coverage and smooth operations at all times.
Provide feedback to team members, supporting their development and growth.Operations CoordinationCoordinate with the front office, Villa Host, and F&B teams to personalize guest experiences and ensure seamless service.
Monitor guest feedback through surveys, reviews, and in-person interactions, identifying areas for improvement and implementing corrective actions.
Maintain detailed records of guest preferences, feedback, and incidents to enhance future stays and improve service standards.Promotions and UpsellingInform guests about hotel facilities, activities, and promotions, encouraging them to take advantage of available amenities.
Identify opportunities to upsell services, upgrades, and packages that enhance the guest experience and increase revenue.Quality Control and ReportingConduct regular quality checks to ensure the team delivers consistent, high-quality service aligned with the hotel s standards.
Generate daily, weekly, and monthly reports on guest feedback, complaints, and team performance for management review.
Monitor key performance metrics, such as guest satisfaction scores, and take action as needed to maintain high levels of service.Desired Candidate Profile
Qualifications
Certificate in Hospitality Management or related field preferred.
Minimum of 2-3 years experience in guest relations or front office roles within the hospitality industry.
Excellent communication, interpersonal, and conflict-resolution skills.
Strong leadership abilities with experience in training and supervising a team.
Proficiency in Front Office Software
Detail-oriented and able to multitask in a fast-paced environment.
Ability to work flexible hours, including weekends and holidays.
Proficient in English, both written and spoken
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at
People Looking for Guest Relations Supervisor Jobs also searched
#J-18808-Ljbffr
Key Responsibilities:
Guest Service and SatisfactionLead the guest relations team in providing warm, personalized service to all guests, ensuring each guest feels valued and cared for.
Manage VIP and special guest experiences, coordinating with relevant departments to ensure expectations are met and exceeded.
Address guest complaints or concerns promptly and professionally, finding effective solutions to ensure guest satisfaction.Team Supervision and TrainingTrain, guide, and motivate the guest relations team to uphold the hotel s service standards and policies.
Schedule and manage team shifts to ensure adequate coverage and smooth operations at all times.
Provide feedback to team members, supporting their development and growth.Operations CoordinationCoordinate with the front office, Villa Host, and F&B teams to personalize guest experiences and ensure seamless service.
Monitor guest feedback through surveys, reviews, and in-person interactions, identifying areas for improvement and implementing corrective actions.
Maintain detailed records of guest preferences, feedback, and incidents to enhance future stays and improve service standards.Promotions and UpsellingInform guests about hotel facilities, activities, and promotions, encouraging them to take advantage of available amenities.
Identify opportunities to upsell services, upgrades, and packages that enhance the guest experience and increase revenue.Quality Control and ReportingConduct regular quality checks to ensure the team delivers consistent, high-quality service aligned with the hotel s standards.
Generate daily, weekly, and monthly reports on guest feedback, complaints, and team performance for management review.
Monitor key performance metrics, such as guest satisfaction scores, and take action as needed to maintain high levels of service.Desired Candidate Profile
Qualifications
Certificate in Hospitality Management or related field preferred.
Minimum of 2-3 years experience in guest relations or front office roles within the hospitality industry.
Excellent communication, interpersonal, and conflict-resolution skills.
Strong leadership abilities with experience in training and supervising a team.
Proficiency in Front Office Software
Detail-oriented and able to multitask in a fast-paced environment.
Ability to work flexible hours, including weekends and holidays.
Proficient in English, both written and spoken
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at
People Looking for Guest Relations Supervisor Jobs also searched
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
8
Guest relations officer
InterContinental Hotels Group
Posted today
Job Viewed
Job Description
Hotel:Doha Beach & Spa (DOHHA), Street 900, Bldg. No. 25, Zone 61, Al Dafna, West Bay, PO Box 6822, Doha, State of Qatar
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the Inter Continental brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Located on Doha's longest private beach and nestled in landscaped gardens, the Inter Continental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa Inter Continental.
Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.
Your Day to Day
As a Guest Relations Officer, you will be responsible for ensuring maximum guest satisfaction through personal recognition and prompt attention for our VIP guests from arrival through departure. You will ensure that VIPs and members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service.
What We Need From You
Ideally, you'll have some or all of the following competencies and experience we're looking for:
Similar experience in a luxury hotel and/or resort
Strong interpersonal skills and excellent command of written and spoken English
Additional language is an added advantage
Strong organizational skills
Ability to work in a fast-paced environment
Ability to multitask
What We Offer We’ll reward all your hard work with competitive salary and benefits.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.#J-18808-Ljbffr
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the Inter Continental brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Located on Doha's longest private beach and nestled in landscaped gardens, the Inter Continental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa Inter Continental.
Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.
Your Day to Day
As a Guest Relations Officer, you will be responsible for ensuring maximum guest satisfaction through personal recognition and prompt attention for our VIP guests from arrival through departure. You will ensure that VIPs and members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service.
What We Need From You
Ideally, you'll have some or all of the following competencies and experience we're looking for:
Similar experience in a luxury hotel and/or resort
Strong interpersonal skills and excellent command of written and spoken English
Additional language is an added advantage
Strong organizational skills
Ability to work in a fast-paced environment
Ability to multitask
What We Offer We’ll reward all your hard work with competitive salary and benefits.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
9