76 Guest Relations Agent jobs in Qatar

We are looking for a Guest Relations Agent to join at a luxury 5-star hotel in Doha, Qatar. The ideal candidate is friendly, professional, and passionate about delivering outstanding guest experiences. Responsibilities : Welcome guests and manage check-in / check-out Handle guest inquiries, complaints, and service requests Promote hotel services and coordinate with departments Maintain a clean and organized front desk and lobby Assist with reservations and process payments accurately Requirements : Experience in a hospitality role preferred Strong communication and problem-solving skills Ability to work under pressure in a fast-paced environment Proficient in MS Office and hotel systems Fluent in English; other languages are a plus Professional appearance and willing to work in Qatar Salary and Benefits : Salary : QAR2,900 18 Annual Leaves, Public Holidays, Birthday Off Annual ticket allowance Meals, Uniform and Transport Provided Accommodation : Barwa Madinatna

#J-18808-Ljbffr

**Job Number**

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Grand Doha Resort & Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem.

Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

Overview

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location: seaside retreat in the heart of Qatar’s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world’s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.

Job Description

The Four Seasons Hotel Doha is looking for a Guest Experience Agent. The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell. This position reports to the Guest Experience Manager. This is a highly visible role representing Four Seasons Hotel Doha and managing the day to day activities of the Guest Relations Team.

Essential Functions

• Coordinates and liaises with various departments to ensure the hotel provides the highest level guest experiences.
• Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host/hostess.
• Maintain a harmonious and professional relationship with co-workers, supervisors and all departments.
• Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Develop healthy and happy relation with other front office team members and all hotel employees in general.
• Ensure all local and corporate policies, work rules and benchmark standards are properly applied.
• Utilize Golden appropriately for maximum guest recognition/satisfaction; develop guest connections and obtain feedback from guests regarding their stay, then actively seek solutions to resolve issues.
• Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
• Prepare and double check guest arrival for the day; prepare welcome arrival packages (hotel maps, jogging maps, key packets, welcome card/letter, activities schedule, correct room assignment based on guest reservations). Prepare welcome cards/letters for Four Seasons employees who stay on a complimentary stay or employee rate and obtain signature of Front Office Manager/Director of Rooms.
• Perform smooth check-in and check-out processes based on benchmark standards.
• Maintains a balanced bank assigned by the hotel; makes change, cashes checks, exchanges foreign currency; reconciles all transactions at the close of each shift.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests where possible; resolve customer complaints; assist customers in inquiries related to hotel services, hours of operation, key hotel personnel, in-house events, directions, etc. Respond to all guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone.
• Actively report glitches that occur during shift to Supervisor or Guest Relations Manager.
• Accept reservations, changes and cancellations in the absence of Reservations Department staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.
• Perform any additional duties as assigned by the Guest Relations Manager/Front Office Manager or Director of Rooms.
• Seek opportunities for upselling to higher room categories, Spa, Food and Beverages and other hotel activities that generate revenue.

Preferred Qualifications and Skills

• Degree holder, preferably in hotel and restaurant management.
• 2-4 years of experience as a Guest Relations Agent.
• Excellent command of English and Arabic.

Our Offering

• Opportunities to build a successful career with global potential.
• Unique strong culture - diversity of 50 different nationalities.
• Living accommodation in high quality, well-resourced apartment.
• Excellent Training and Development opportunities.
• Employee Recognition Programs.
• Complimentary nights at FS Hotels Worldwide.
• Paid annual home leave tickets.
• Complimentary meals in employee restaurants.
• Free transportation to work.
• Medical coverage.

Work Authorization

The hotel will apply for the work authorization for a successful candidate.

Learn more about employment with Four Seasons

You could also learn more about employment with Four Seasons via the following channels:

#J-18808-Ljbffr

Overview

Guest Relations Agent (Arabic Speaker) at Four Seasons Hotels and Resorts

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location: seaside retreat in the heart of Qatar’s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world’s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.

Our Team Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example, we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and a passion.

Job Description

The Four Seasons Hotel Doha is looking for a Guest Experience Agent. The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell. This position reports to the Guest Experience Manager. This is a highly visible role representing Four Seasons Hotel Doha and managing the day to day activities of the Guest Relations Team.

Responsibilities

• Coordinates and liaises with various departments to ensure the hotel provides the highest level guest experiences
• Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host/ hostess
• Maintain a harmonious and professional relationship with co-workers, supervisors and all departments.
• Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Develop healthy and happy relation with other front office team member in particular and all hotel employee in general
• Ensure all local and corporate policies, works rules and benchmark standard are properly applied
• Utilize Golden appropriately for a maximum guest recognition/satisfaction
• Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue in particular then actively seeking solution to resolve the problem
• Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests
• Prepare and double check guest arrival of the day, prepare welcome arrival packages (Hotel Map, Jogging Map, key packet, Welcome card/letter, activities schedule, correct room assignment base on guest reservations
• Prepare welcome card/letter for four seasons employee who stay on a complimentary stay or employee rate and obtain signature of Front Office Manager / Director of Rooms
• Perform smooth check in and check out process base on benchmark standard
• Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone
• Actively report Glitch that occurred during shift to Supervisor or Guest Relations Manager
• Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator
• Perform any additional duties as assigned by Guest Relations Manager/Front Office manager or Director of Rooms
• Seeking opportunity of possible upselling guest to higher room category, Spa, Food and Beverages and other hotel activities that generates revenue

Qualifications

• Degree Holder, preferably in hotel and restaurant management
• 2-4 years of experience as a Guest Relations Agent
• Excellent command in English, and Arabic.

Our Offering

• Opportunities to build a successful career with global potential
• Unique strong culture - diversity of 50 different nationalities
• Living accommodation in high quality, well-resourced apartment
• Excellent Training and Development opportunities
• Employee Recognition Programs
• Complimentary nights at FS Hotels Worldwide
• Paid annual home leave tickets
• Complimentary meals in employee restaurants
• Free transportation to work
• Medical coverage

Work Authorization

The hotel will apply for the work authorization for a successful candidate.

Learn More About Employment With Four Seasons

You could also learn more about employment with Four Seasons via the following channels:

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Customer Service
• Industries: Travel Arrangements and Hospitality

#J-18808-Ljbffr

Job Description:The Four Seasons Hotel Doha is looking for a Guest Experience Agent. The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell. This position reports to the Guest Experience Manager. This is a highly visible role representing Four Seasons Hotel Doha and managing the day to day activities of the Guest Relations Team.Utilize Golden appropriately for a maximum guest recognition/satisfaction · Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue in particular then actively seeking solution to resolve the problem Actively report Glitch that occurred during shift to Supervisor or Guest Relations Manager · Perform any additional duties as assigned by Guest Relations Manager/Front Office manager or Director of RoomsSeeking opportunity of possible upselling guest to higher room category, Spa, Food and Beverages and other hotel activities that generates revenue Preferred Qualifications and Skills 2-4 years of experience as a Guest Relations Agent Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
#J-18808-Ljbffr

Overview

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location:

seaside retreat in the heart of Qatar’s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world’s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020. Job Description

The Four Seasons Hotel Doha is looking for a Guest Experience Agent. The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell. This position reports to the Guest Experience Manager. This is a highly visible role representing Four Seasons Hotel Doha and managing the day to day activities of the Guest Relations Team. Essential Functions

Coordinates and liaises with various departments to ensure the hotel provides the highest level guest experiences. Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host/hostess. Maintain a harmonious and professional relationship with co-workers, supervisors and all departments. Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Develop healthy and happy relation with other front office team members and all hotel employees in general. Ensure all local and corporate policies, work rules and benchmark standards are properly applied. Utilize Golden appropriately for maximum guest recognition/satisfaction; develop guest connections and obtain feedback from guests regarding their stay, then actively seek solutions to resolve issues. Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests. Prepare and double check guest arrival for the day; prepare welcome arrival packages (hotel maps, jogging maps, key packets, welcome card/letter, activities schedule, correct room assignment based on guest reservations). Prepare welcome cards/letters for Four Seasons employees who stay on a complimentary stay or employee rate and obtain signature of Front Office Manager/Director of Rooms. Perform smooth check-in and check-out processes based on benchmark standards. Maintains a balanced bank assigned by the hotel; makes change, cashes checks, exchanges foreign currency; reconciles all transactions at the close of each shift. Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests where possible; resolve customer complaints; assist customers in inquiries related to hotel services, hours of operation, key hotel personnel, in-house events, directions, etc. Respond to all guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone. Actively report glitches that occur during shift to Supervisor or Guest Relations Manager. Accept reservations, changes and cancellations in the absence of Reservations Department staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator. Perform any additional duties as assigned by the Guest Relations Manager/Front Office Manager or Director of Rooms. Seek opportunities for upselling to higher room categories, Spa, Food and Beverages and other hotel activities that generate revenue. Preferred Qualifications and Skills

Degree holder, preferably in hotel and restaurant management. 2-4 years of experience as a Guest Relations Agent. Excellent command of English and Arabic. Our Offering

Opportunities to build a successful career with global potential. Unique strong culture - diversity of 50 different nationalities. Living accommodation in high quality, well-resourced apartment. Excellent Training and Development opportunities. Employee Recognition Programs. Complimentary nights at FS Hotels Worldwide. Paid annual home leave tickets. Complimentary meals in employee restaurants. Free transportation to work. Medical coverage. Work Authorization

The hotel will apply for the work authorization for a successful candidate. Learn more about employment with Four Seasons

You could also learn more about employment with Four Seasons via the following channels:

Overview Guest Relations Agent (Arabic Speaker)

at

Four Seasons Hotels and Resorts

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

seaside retreat in the heart of Qatar’s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world’s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.

Our Team

Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example, we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and a passion.

Job Description The Four Seasons Hotel Doha is looking for a Guest Experience Agent. The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell. This position reports to the Guest Experience Manager. This is a highly visible role representing Four Seasons Hotel Doha and managing the day to day activities of the Guest Relations Team.

Responsibilities

Coordinates and liaises with various departments to ensure the hotel provides the highest level guest experiences

Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host/ hostess

Maintain a harmonious and professional relationship with co-workers, supervisors and all departments.

Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

Develop healthy and happy relation with other front office team member in particular and all hotel employee in general

Ensure all local and corporate policies, works rules and benchmark standard are properly applied

Utilize Golden appropriately for a maximum guest recognition/satisfaction

Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue in particular then actively seeking solution to resolve the problem

Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests

Prepare and double check guest arrival of the day, prepare welcome arrival packages (Hotel Map, Jogging Map, key packet, Welcome card/letter, activities schedule, correct room assignment base on guest reservations

Prepare welcome card/letter for four seasons employee who stay on a complimentary stay or employee rate and obtain signature of Front Office Manager / Director of Rooms

Perform smooth check in and check out process base on benchmark standard

Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone

Actively report Glitch that occurred during shift to Supervisor or Guest Relations Manager

Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator

Perform any additional duties as assigned by Guest Relations Manager/Front Office manager or Director of Rooms

Seeking opportunity of possible upselling guest to higher room category, Spa, Food and Beverages and other hotel activities that generates revenue

Qualifications

Degree Holder, preferably in hotel and restaurant management

2-4 years of experience as a Guest Relations Agent

Excellent command in English, and Arabic.

Our Offering

Opportunities to build a successful career with global potential

Unique strong culture - diversity of 50 different nationalities

Living accommodation in high quality, well-resourced apartment

Excellent Training and Development opportunities

Employee Recognition Programs

Complimentary nights at FS Hotels Worldwide

Paid annual home leave tickets

Complimentary meals in employee restaurants

Free transportation to work

Medical coverage

Work Authorization The hotel will apply for the work authorization for a successful candidate.

Learn More About Employment With Four Seasons You could also learn more about employment with Four Seasons via the following channels:

Details

Seniority level: Not Applicable

Employment type: Full-time

Job function: Customer Service

Industries: Travel Arrangements and Hospitality

#J-18808-Ljbffr

Job Description:The Four Seasons Hotel Doha is looking for a Guest Experience Agent. The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell. This position reports to the Guest Experience Manager. This is a highly visible role representing Four Seasons Hotel Doha and managing the day to day activities of the Guest Relations Team.Utilize Golden appropriately for a maximum guest recognition/satisfaction · Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue in particular then actively seeking solution to resolve the problem Actively report Glitch that occurred during shift to Supervisor or Guest Relations Manager · Perform any additional duties as assigned by Guest Relations Manager/Front Office manager or Director of RoomsSeeking opportunity of possible upselling guest to higher room category, Spa, Food and Beverages and other hotel activities that generates revenue

Preferred Qualifications and Skills 2-4 years of experience as a Guest Relations Agent Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done. #J-18808-Ljbffr

**Lobby Ambassador / Guest Relations Officer**

First impressions are everything! As a Guest Relations Officer, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

The incumbent will also manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.

**What you will be doing**:

- Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
- Maintain cashier float and ensure accurate daily report of all money received
- Cash hotel guests’ personal and travelers checks and assist with currency exchange
- Keep abreast of all modifications to accounting policies and procedures
- Attend to guests’ request of using the service of safety box at all times
- Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
- Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
- Ensure that the guests depart the hotel with a positive impression of hotel service
- Perform the audit balances and prepare all reports for audit in an orderly fashion
- When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
- Maintain comprehensive knowledge of standard reservation procedures
- Maintain exemplary department standards of behavior and appearance and attitude
- Ensure front desk work area is kept clean and in an orderly state at all times
- Adhere to OH&S policies and procedures
- Perform related duties and special projects assigned

**PERSONAL ATTRIBUTES**
- Strong written and verbal communication skill in English
- Able to develop rapport with and gain support from Colleagues and Management staff
- Ability to work cohesively with co-workers as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with all guests and patrons
- Able to exercise good judgment with difficult guests
- Understanding and ability to work in a multi-cultural environment

**Your experience and skills include**:

- Post Secondary Education or relevant qualifications in Hotel Management
- Minimum 2 years Guest Relations experience preferably in a four or five star hotel
- Skilled in Front Office operations with the ability to work in a multicultural and diverse environment
- Penchant for customer service and effectively manage guest complaints
- Ability to train and manage a dynamic team
- Excellent English communication skills; both verbal and written
- Knowledge of Micros or similar POS systems, Opera or similar PMS systems and Microsoft Software

**What is in it for you**:

- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Ability to commute/relocate:

- Doha: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)