128 Guest Satisfaction jobs in Qatar

Overview

Deliver upscale guest service, manage reservations, lead guest relations team, and enhance guest experiences in luxury hospitality.

• Manage front desk operations, greet visitors, handle calls, provide administrative support, and maintain a professional environment with strong communication skills.
• Provide reception and office support, manage social media accounts, ensure excellent customer service, and possess strong communication and organizational skills.
• Address VIP guest needs, manage complaints, ensure high customer service, and demonstrate leadership and communication skills.
• Oversee Club Lounge operations, ensuring exceptional service for VIP guests while managing a professional team and upholding luxury hospitality standards.
• Manage guest queries, ensure menu knowledge, and deliver high customer service with excellent grooming standards and communication skills.
• Enhance guest satisfaction by providing personalized services, managing check-in/check-out, and maintaining guest profiles in a luxury hotel environment.
• Provide personalized guest service, handle requests, promote hotel services, and possess strong communication and problem-solving skills in a luxury environment.
• Lead Club Lounge operations, ensuring exceptional luxury service for VIP guests while managing a professional team and upholding hospitality standards.
• Provide exceptional customer service, manage front desk operations, handle reservations and payments, and assist with guest inquiries in a hospitality setting.
• Guest Service Agents provide exceptional reception services, ensuring efficient check-in/out, customer satisfaction, and compliance with hotel policies while demonstrating strong communication skills.
• Supervise front desk operations, ensure exceptional service, train team members, and resolve guest issues to maintain high service standards.
• Provide exceptional guest services, manage check-ins, handle requests, and maintain records in a luxury hotel environment, requiring strong communication skills.
• Provide professional service, ensure guest satisfaction, maintain cleanliness, and assist in promoting spa activities while possessing strong communication and organizational skills.

• Minimum 1 year of relevant experience (some postings show 3-8 years).
• Experience in front desk, reception, or guest relations roles in luxury/hospitality settings.
• Strong communication skills in English; some postings require Arabic and English fluency.
• Excellent organizational skills, professionalism, and ability to manage multiple tasks in a fast-paced environment.

• Teyseer Services Company — Doha, Qatar
• Confidential Company — Doha, Qatar

This description consolidates multiple related postings for receptionist/front desk/guest service roles in Qatar. It retains core responsibilities and requirements from the original text.

• Similar experience in a luxury hotel and/or resort
• Knowledge in Opera PMS is essential
• Strong communication skills
• Strong interpersonal skills and excellent command of written and spoken English
• Additional language is an added advantage
• Strong organizational skills
• Ability to work in a fast-paced environment
• Ability to multitask
  
  

Overview

The Guest Relations Supervisor is responsible for overseeing the guest relations team to ensure all guests experience outstanding hospitality throughout their stay. This role includes coordinating guest requests, handling VIP guests, and managing feedback to continuously improve guest satisfaction. The Guest Relations Supervisor works closely with other departments to ensure seamless service delivery that aligns with the hotel’s standards and enhances the guest experience.

• Guest Service and Satisfaction
  • Lead the guest relations team in providing warm, personalized service to all guests, ensuring each guest feels valued and cared for.
  • Manage VIP and special guest experiences, coordinating with relevant departments to ensure expectations are met and exceeded.
  • Address guest complaints or concerns promptly and professionally, finding effective solutions to ensure guest satisfaction.
• Team Supervision and Training
  • Train, guide, and motivate the guest relations team to uphold the hotel’s service standards and policies.
  • Schedule and manage team shifts to ensure adequate coverage and smooth operations at all times.
  • Provide feedback to team members, supporting their development and growth.
• Operations Coordination
  • Coordinate with the front office, Villa Host, and F&B teams to personalize guest experiences and ensure seamless service.
  • Monitor guest feedback through surveys, reviews, and in-person interactions, identifying areas for improvement and implementing corrective actions.
  • Maintain detailed records of guest preferences, feedback, and incidents to enhance future stays and improve service standards.
• Promotions and Upselling
  • Inform guests about hotel facilities, activities, and promotions, encouraging them to take advantage of available amenities.
  • Identify opportunities to upsell services, upgrades, and packages that enhance the guest experience and increase revenue.
• Quality Control and Reporting
  • Conduct regular quality checks to ensure the team delivers consistent, high-quality service aligned with the hotel’s standards.
  • Generate daily, weekly, and monthly reports on guest feedback, complaints, and team performance for management review.
  • Monitor key performance metrics, such as guest satisfaction scores, and take action as needed to maintain high levels of service.

• Certificate in Hospitality Management or related field preferred.
• Minimum of 2-3 years’ experience in guest relations or front office roles within the hospitality industry.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Strong leadership abilities with experience in training and supervising a team.
• Proficiency in Front Office Software
• Detail-oriented and able to multitask in a fast-paced environment.
• Ability to work flexible hours, including weekends and holidays.
• Proficient in English, both written and spoken

Freelancer contract based in QATAR (Local Organizing Committee Role)

Contract Duration from September till December 2025

Responsibilities

• Support management of Guest Lists and Ticket Requests: Keep guest lists up to date with approved ticket requests.
• Assist the Guest Relations Senior Manager to confirm guest information and provide service to specific guest groups (when applicable).
• Daily Ticket and VAPPs Requests: Keep track of daily ticket and VAPPs requests from guests and operate the Ticket Collection Center as required.
• Guest Data Accuracy: Assist with entering and maintaining guest information before/during the event, as necessary. Update attendance lists as needed and ensure services are aligned (when relevant).
• Report on Tickets and VAPPs Distribution: Create reports on ticket and VAPPs distribution and help improve the ticket distribution process.
• Guest Group Relations: Build good, professional relations with guests and communicate important information accordingly, ensuring services are rendered. Support various event services when required and participate in Meet & Greet if necessary.
• Event protocol: Support Guest Relations Seating & Protocol Senior Manager at venue during event, as required.

Qualifications

• Minimum 12 years of Guest Management/Hospitality, Project Management and Operations, preferably within the sports or events industry.

Preferred Skills

• Experience in stadiums in Qatar (FAC, FWC, AFC etc) and/or strong Guest Management/Hospitality, Project Management and Operations experience.

The Guest Relations Supervisor is responsible for overseeing the guest relations team to ensure all guests experience outstanding hospitality throughout their stay. This role includes coordinating guest requests, handling VIP guests, and managing feedback to continuously improve guest satisfaction. The Guest Relations Supervisor works closely with other departments to ensure seamless service delivery that aligns with the hotel s standards and enhances the guest experience.

Key Responsibilities:

• Guest Service and Satisfaction
  • Lead the guest relations team in providing warm, personalized service to all guests, ensuring each guest feels valued and cared for.
  • Manage VIP and special guest experiences, coordinating with relevant departments to ensure expectations are met and exceeded.
  • Address guest complaints or concerns promptly and professionally, finding effective solutions to ensure guest satisfaction.
• Team Supervision and Training
  • Train, guide, and motivate the guest relations team to uphold the hotel s service standards and policies.
  • Schedule and manage team shifts to ensure adequate coverage and smooth operations at all times.
  • Provide feedback to team members, supporting their development and growth.
• Operations Coordination
  • Coordinate with the front office, Villa Host, and F&B teams to personalize guest experiences and ensure seamless service.
  • Monitor guest feedback through surveys, reviews, and in-person interactions, identifying areas for improvement and implementing corrective actions.
  • Maintain detailed records of guest preferences, feedback, and incidents to enhance future stays and improve service standards.
• Promotions and Upselling
  • Inform guests about hotel facilities, activities, and promotions, encouraging them to take advantage of available amenities.
  • Identify opportunities to upsell services, upgrades, and packages that enhance the guest experience and increase revenue.
• Quality Control and Reporting
  • Conduct regular quality checks to ensure the team delivers consistent, high-quality service aligned with the hotel s standards.
  • Generate daily, weekly, and monthly reports on guest feedback, complaints, and team performance for management review.
  • Monitor key performance metrics, such as guest satisfaction scores, and take action as needed to maintain high levels of service.

Desired Candidate Profile

Qualifications

• Certificate in Hospitality Management or related field preferred.
• Minimum of 2-3 years experience in guest relations or front office roles within the hospitality industry.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Strong leadership abilities with experience in training and supervising a team.
• Proficiency in Front Office Software
• Detail-oriented and able to multitask in a fast-paced environment.
• Ability to work flexible hours, including weekends and holidays.
• Proficient in English, both written and spoken

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About the Job

Greet every guest and make their stay happy from the moment they arrive until they leave. Help with VIP guests and keep front desk work running smoothly. Aim to make guests feel welcome and comfortable.

• Smile and welcome guests at check-in, check-out, or whenever you meet them.
• Spot what guests need and tell them about hotel services or cool places nearby.
• Answer questions and fix problems fast so guests feel looked after.
• Focus on VIP guests and help with any special requests.
• Arrange things like birthday surprises or special room setups, making sure details are right.
• Let guests know about hotel restaurants, offers, and packages.
• Keep guest areas clean and tidy.
• Work well with other teams like housekeeping, concierge, and food & beverage.
• Listen to guest feedback and share ideas with your manager to make things better.
• Dress neatly and always help your teammates.

• Some experience with guests in hotels or other hospitality jobs is good.
• Can talk and write well, and enjoy working with people.
• Patient, polite, and calm during busy times.
• Organized and can do more than one thing at a time.
• Can use hotel computer programs.
• Ready to work different shifts, plus weekends and holidays.
• Likes to help people and bring excellent service.

We are looking for a Guest Relations Agent to join at a luxury 5-star hotel in Doha, Qatar. The ideal candidate is friendly, professional, and passionate about delivering outstanding guest experiences.

Responsibilities :

Welcome guests and manage check-in / check-out

Handle guest inquiries, complaints, and service requests

Promote hotel services and coordinate with departments

Maintain a clean and organized front desk and lobby

Assist with reservations and process payments accurately

Requirements :

Experience in a hospitality role preferred

Strong communication and problem-solving skills

Ability to work under pressure in a fast-paced environment

Proficient in MS Office and hotel systems

Fluent in English; other languages are a plus

Professional appearance and willing to work in Qatar

Salary and Benefits :

Salary : QAR2,900

• 18 Annual Leaves, Public Holidays, Birthday Off
• Annual ticket allowance
• Meals, Uniform and Transport Provided
• Accommodation : Barwa Madinatna

Job Description

• Provide upscale guest service experiences throughout their stay


• Ensure clients are properly greeted upon their arrival


• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in


• Coordinate luggage collection and storage


• Oversee check-in and check-out procedures, including reservations and financial transactions


• Promptly address guests’ requests, like in-room dining


• Actively listen to and resolve complaints


• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services


• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns


• Inform clients of our hotel services, including breakfast and dining options


• Promote all hotel amenities, conveniences and programs offered


• Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures


• Appraise team’s performance and produce regular reports


• Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience


• Examine daily duties, assign tasks and check on progress


• Analyze guest feedback from hotel guestbook and online reviews and suggest ways to improve ratings


• Recommend local tourist spots, including places to dine, shop and sight-see


• Establish friendly relationships with regular hotel guests

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https : / / careers.accor.com /

Do what you love, care for the world; dare to challenge the status quo! # BELIMITLESS

Responsibilities

• Support management of Guest Lists and Ticket Requests: Keep guest lists up to date with approved ticket requests.
• Assist the Guest Relations Senior Manager to confirm guest information and provide service to specific guest groups (when applicable).
• Daily Ticket and VAPPs Requests: Keep track of daily ticket and VAPPs requests from guests and operate the Ticket Collection Center as required.
• Guest Data Accuracy: Assist with entering and maintaining guest information before/during the event, as necessary. Update attendance lists as needed and ensure services are aligned (when relevant).
• Report on Tickets and VAPPs Distribution: Create reports on ticket and VAPPs distribution and help improve the ticket distribution process.
• Guest Group Relations: Build good, professional relations with guests and communicate important information accordingly, ensuring services are rendered. Support various event services when required and participate in Meet & Greet if necessary.
• Event protocol: Support Guest Relations Seating & Protocol Senior Manager at venue during event, as required.

• Minimum 12 years of Guest Management/Hospitality, Project Management and Operations, preferably within the sports or events industry.

• Experience in stadiums in Qatar (FAC, FWC, AFC etc) and/or strong Guest Management/Hospitality, Project Management and Operations experience.

• Mid-Senior level

• Contract

• Public Relations, Customer Service, and Project Management

• Spectator Sports, Events Services, and Government Administration