81 Guest Services jobs in Qatar

Mandarin Oriental, Doha is looking for a Guest Services Supervisor to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

About The Job

Based at Mandarin Oriental, Doha within the Front Office Department in Doha, The Guest Services Supervisor will meet and exceed guest expectations by providing effi-cient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Guest Services Supervisor will run the daily operations of the reception desk. The Guest Services Supervisor will assist the Front Office Management team in running daily shifts when needed. The Guest Services Supervisor reports to the Assistant Front Office Manager.

As Guest Services Supervisor, you will be responsible for the following duties

Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the Reception. Provide direction and support to all FO colleagues at any time, particularly during the operational hours. Support the Assistant Manager - Front Office when required to train colleagues in accordance with the applicable standards and policies. Follow the duty schedule and assure all tasks are completed at all times in a timely manner. Assure the back and front of house areas of the Reception are clean and tidy at all times. Constantly identify areas for improvement in Front Office service quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Assistant Manager - Front Office Encourage proactive, efficient and effective communication within the team in order to promote a climate of teamwork and enthusiasm. Ensure that Mandarin Oriental, Doha’s grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.

As Guest Services Supervisor, we expect from you

Minimum 2 year of experience working in a 5-star hotel environment A minimum of 1 years of Front Office experience Previous experience working in the Middle East Region is an advantage Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex Effective verbal and written communication skills in English. Arabic is an advantage

Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. A competitive salary and benefits packages Transportation and Housing provided Relocation and Vacation Tickets

We’re Fans. Are you?

Job Id: dmng/n0UwEQQymDcWK8oLAtJ3yRr+vPTLZ74b0wqqYWdvqoRe3f2K1ZPP9dgia4SqUIlnziyBLcDI9xoAIJwgAbZ9P/7AcZAIFM4MRZ0/F5DUC1mszKyDpGtjH6NaFbVW0Mp+JqCyaisv1oG1JiEEGsDjjw=

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Mandarin Oriental, Doha is looking for aGuest Services Agentto join our Front Office team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is an award-winning owner and operator of luxurious hotels, resorts, and residences located in prime destinations worldwide, with a strong development pipeline. Recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage and represents the cutting edge of luxury experiences.
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, the Museum of Islamic Art, and the business district, West Bay.
As a Guest Services Agent , you will be responsible for:
Greeting, checking in, and escorting guests promptly to their rooms
Addressing special guest preferences recorded in guest history profiles
Handling cash drawer properly as outlined in the MODOH Controller's Policy
Checking cash float at the beginning and end of each shift to ensure amounts are correct
Providing quality service with colleagues to guests by responding to requests promptly, efficiently, and courteously during check-in, check-out, and throughout the guest's experience
Arranging fulfillment of guest services by working with the Concierge, Housekeeping, PBX, Reservations, and Room Service colleagues
Printing and dropping cash out, adjustment slips, paid-out vouchers, and bank count reports
Communicating clearly with the Night Duty Manager and Accounting Department
Establishing a good working knowledge of the hotel outlets and products
As a Guest Services Agent , we expect from you:
Friendly, enthusiastic, passionate, sociable
Engaging, genuine, organized
Minimum of 1 year of Front Office experience
Minimum of 2 years of experience working in a 5-star hotel environment
Previous experience working in the Middle East region is an advantage
Strong command of Microsoft Office products, PSMS, Go Concierge, Hot So S, and Rex
Our commitment to youincludes:
Learning & Development: We craft unique learning programs to support your growth at every career stage.
MOstay: Enjoy complimentary nights and attractive rates on rooms for you and your loved ones, wherever you go in the world.
Health & Colleague Wellness: We offer various health benefits and wellness programs to support your wellbeing.
Retirement Plans: We provide different retirement plans depending on your service length and role.
A competitive salary and benefits packages
Transportation and Housing provided
Relocation and Vacation Tickets
Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. Please research employers independently. We do NOT endorse requests for money payments and advise against sharing personal or bank details. For security advice, visit our website. If you suspect fraud, email us at #J-18808-Ljbffr

**Duties**:
**Requirements**:
**Conditions of Employment**:

- This position requires the incumbent to complete a background investigation with favorable results.

**Qualifications**:

- Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference-
**Qualifying Experience**:

- You will be evaluated on the basis of your level of competency in the following areas:
**Education**:
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

**FOREIGN EDUCATION**:Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

**Additional information**:

- Individual must fully meet qualification/eligibility/background requirements for this position.
- Male applicants born after December 31, 1959 must be registered for Selective Service.
- Direct deposit is required.
- Satisfactorily complete an employment verification (E-Verify) check.
- A probationary period may be required.
- Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
- Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
- Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
- This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
- Benefits

Review our benefits

**How You Will Be Evaluated**:
You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and supporting document will be evaluated against the qualifications of the position.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
- Benefits

Review our benefits
- Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
- Resume

Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.**Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include**:

- Cover Letter
- DD-214/ Statement of Service
- Diploma/ GED
- Disability Letter (VA)
- License
- Other (1)
- Other (2)
- PCS Orders
- Professional Certification
- Proof of Marriage Status
- Resume
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action
- Transcript

As described above, your-
- How to Apply

**Agency contact information**:
**Shaw NAF HR Office**:
**Address**:

- Al Udeid Sustainment Services Flight_
- 20 FSS/FSCN_
- 504 Shaw Drive, Suite 2148 _
- Shaw AFB, SC 29152-5028_
- US _

**Next steps**:

- Fair and Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request

**Required Documents**:

- Resume

Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

**Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include**:

- Cover Letter
- DD-214/ Statement of Service
- Diploma/ GED
- Disability Letter (VA)
- License
- Other (1)
- Other (2)
- PCS Orders
- Professional Certification
- Proof of Marriage Status
- Resume
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action
- Transcript

As described above, your

Help
**This job is open to**:
**The public**:
U.S. Citizens, Nationals o

Offered according to experience. Total Salary comprises of basic salary + housing allowance + transport allowance. Estimated 11,000 QAR - 14,000 QAR (Basic Salary + Housing Allowance + Transportation Allowance). This is +/- R55,000 - R70,000 per month. Transport Allowance per month OR return transportation from accommodation to workplace. Accommodation:

Shared furnished accommodation or accommodation allowance. Annual Economy class flight ticket for the employee to home country. Annual leave:

30 Calendar days. End of service benefit: 3 weeks of basic pay as per Qatar labor law. Notice period:

2 months either side. Probationary period:

First 180 days of employment. ESSENTIAL EDUCATION: Bachelor Degree in Nursing (3 Years Full-time studies). EXPERIENCE: Preferred 5+ years clinical experience after registration and licensing as a registered general nurse. MEDICAL LICENSE: You must have a valid primary license from the country of origin AND you should be eligible for a license from the licensing authority in the State of Qatar to practice as a healthcare professional.

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Offered according to experience. Total Salary comprises of basic salary + housing allowance + transport allowance.
Estimated 11,000 QAR - 14,000 QAR (Basic Salary + Housing Allowance + Transportation Allowance).
This is +/- R55,000 - R70,000 per month.
Transport Allowance per month OR return transportation from accommodation to workplace.
Accommodation:Shared furnished accommodation or accommodation allowance.
Annual Economy class flight ticket for the employee to home country.
Annual leave:30 Calendar days.
End of service benefit: 3 weeks of basic pay as per Qatar labor law.
Notice period:2 months either side.
Probationary period:First 180 days of employment.
ESSENTIAL EDUCATION:
Bachelor Degree in Nursing (3 Years Full-time studies).
EXPERIENCE:
Preferred 5+ years clinical experience after registration and licensing as a registered general nurse.
MEDICAL LICENSE:
You must have a valid primary license from the country of origin AND you should be eligible for a license from the licensing authority in the State of Qatar to practice as a healthcare professional.#J-18808-Ljbffr

Guest Relations

A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.

**What will I be doing?**
As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:

- Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
- Be responsible for special room assignments and suite occupancies
- Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
- Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
- Manage the Guest Relations Desk in the hotel lobby
- Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
- Maintain the inventory of Guest amenities
- Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

**What are we looking for?**
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Calm, efficient, and organized with great attention to detail
- Excellent personal presentation and communication skills
- A passion for delivering exceptional levels of Guest service
- Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
- Computer literate and able to navigate through Company systems
- Professional manner with an emphasis on hospitality and guest service
- Guest relations experience in the hotel, leisure, and/or entertainment sectors
- Proven ability to listen and respond to demanding Guest needs
- Conflict resolution experience
- Cash handling experience

**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people, and stories through personal experiences and heartfelt hospitality in some of the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts, and lush jungles, Anantara offers journeys rich in discovery.

Banana Island Resort Doha by Anantara features a crescent of golden beaches and overwater villas just off the coast of downtown Doha. Accessible by private catamaran, it’s an ideal escape for family adventures, ocean thrills, or serene spa experiences.

Enjoy an alcohol-free environment suitable for families, with activities such as surfing, diving, golfing, bowling, and cinema. The resort also offers motorized water sports and the Middle East’s only wellness centre in a resort setting, set amidst lush botanical gardens.

Job Description The Guest Relations Supervisor oversees the guest relations team to ensure all guests receive outstanding hospitality throughout their stay. Responsibilities include coordinating guest requests, managing VIP guest experiences, and handling feedback to improve guest satisfaction. The role requires close collaboration with other departments to ensure seamless service that aligns with hotel standards and enhances the guest experience.

Key Responsibilities

Guest Service and Satisfaction

Lead the guest relations team to provide warm, personalized service, making each guest feel valued and cared for.

Manage VIP and special guest experiences, coordinating with relevant departments to exceed expectations.

Address guest complaints or concerns promptly and professionally, ensuring effective solutions and guest satisfaction.

Team Supervision and Training

Train, guide, and motivate the guest relations team to uphold service standards and policies.

Schedule and manage team shifts to ensure adequate coverage and smooth operations.

Provide feedback to support team members’ development and growth.

Operations Coordination

Coordinate with front office, Villa Host, and F&B teams to personalize guest experiences and ensure seamless service.

Monitor guest feedback through surveys, reviews, and direct interactions, identifying areas for improvement and implementing corrective actions.

Maintain detailed records of guest preferences, feedback, and incidents to enhance future stays.

Promotions and Upselling

Inform guests about hotel facilities, activities, and promotions, encouraging utilization of amenities.

Identify opportunities to upsell services, upgrades, and packages to enhance the guest experience and increase revenue.

Quality Control and Reporting

Conduct regular quality checks to ensure high service standards.

Generate reports on guest feedback, complaints, and team performance for management review.

Monitor key performance metrics like guest satisfaction scores and take corrective actions as needed.

Qualifications

Certificate in Hospitality Management or related field preferred.

2-3 years’ experience in guest relations or front office roles within hospitality.

Excellent communication, interpersonal, and conflict-resolution skills.

Strong leadership skills with experience in team training and supervision.

Proficiency in Front Office Software.

Detail-oriented with multitasking abilities in a fast-paced environment.

Ability to work flexible hours, including weekends and holidays.

Proficient in English, both written and spoken.

Seniority level Associate

Employment type Full-time

Job function Management

Industries Hospitality

This job is active and accepting applications.

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Join to apply for the

Guest Relations Agent

role at

The Ned & Ned's Club Join to apply for the

Guest Relations Agent

role at

The Ned & Ned's Club Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.

Job Purpose:

As a Guest Relations Agent, your primary purpose is to enhance guest satisfaction by delivering an exceptional welcome experience, providing personalized services, and acting as the main point of contact throughout the guest's stay. You will ensure that all guests feel valued, respected, and cared for — from arrival to departure. Your role is essential in building guest loyalty and maintaining the reputation of the hotel’s luxury standards.

Responsibilities:

Greet and welcome guests with warmth, courtesy, and professionalism Ensure smooth check-in and check-out procedures in coordination with the Front Office Handle special requests, complaints, and VIP arrivals with discretion and efficiency Provide detailed information on hotel services, local attractions, and events Maintain detailed guest profiles to ensure personalized experiences for repeat guests Anticipate guest needs and proactively offer solutions Assist with room inspections and coordinate with other departments to ensure service excellence Maintain a visible presence in the lobby to engage with guests regularly

Qualifications & Competencies:

Minimum 1–2 years of experience in a guest-facing role within a luxury hotel or resort Exceptional interpersonal and communication skills Proficient in hotel systems such as Opera or equivalent PMS High level of personal presentation and grooming Multilingual capabilities are a plus (English required; Arabic, French, will be an advantage) Calm under pressure with a problem-solving mindset Flexibility to work in shifts, including weekends and holidays

What’s In It for you?

One of the most iconic place to be and work Amazing learning and development program Discounted rates at The Ned Doha Fantastic career growth opportunities

At The NED, we don't just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Apply today and join us as a Guest Relations Agent!

#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Management and Manufacturing Industries Hospitality Referrals increase your chances of interviewing at The Ned & Ned's Club by 2x Sign in to set job alerts for “Guest Relations Agent” roles.

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The Guest Relations Supervisor is responsible for overseeing the guest relations team to ensure all guests experience outstanding hospitality throughout their stay. This role includes coordinating guest requests, handling VIP guests, and managing feedback to continuously improve guest satisfaction. The Guest Relations Supervisor works closely with other departments to ensure seamless service delivery that aligns with the hotel s standards and enhances the guest experience. Key Responsibilities: Guest Service and Satisfaction

Lead the guest relations team in providing warm, personalized service to all guests, ensuring each guest feels valued and cared for. Manage VIP and special guest experiences, coordinating with relevant departments to ensure expectations are met and exceeded. Address guest complaints or concerns promptly and professionally, finding effective solutions to ensure guest satisfaction.

Team Supervision and Training

Train, guide, and motivate the guest relations team to uphold the hotel s service standards and policies. Schedule and manage team shifts to ensure adequate coverage and smooth operations at all times. Provide feedback to team members, supporting their development and growth.

Operations Coordination

Coordinate with the front office, Villa Host, and F&B teams to personalize guest experiences and ensure seamless service. Monitor guest feedback through surveys, reviews, and in-person interactions, identifying areas for improvement and implementing corrective actions. Maintain detailed records of guest preferences, feedback, and incidents to enhance future stays and improve service standards.

Promotions and Upselling

Inform guests about hotel facilities, activities, and promotions, encouraging them to take advantage of available amenities. Identify opportunities to upsell services, upgrades, and packages that enhance the guest experience and increase revenue.

Quality Control and Reporting

Conduct regular quality checks to ensure the team delivers consistent, high-quality service aligned with the hotel s standards. Generate daily, weekly, and monthly reports on guest feedback, complaints, and team performance for management review. Monitor key performance metrics, such as guest satisfaction scores, and take action as needed to maintain high levels of service.

Desired Candidate Profile Qualifications Certificate in Hospitality Management or related field preferred. Minimum of 2-3 years experience in guest relations or front office roles within the hospitality industry. Excellent communication, interpersonal, and conflict-resolution skills. Strong leadership abilities with experience in training and supervising a team. Proficiency in Front Office Software Detail-oriented and able to multitask in a fast-paced environment. Ability to work flexible hours, including weekends and holidays. Proficient in English, both written and spoken Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at People Looking for Guest Relations Supervisor Jobs also searched #J-18808-Ljbffr