116 Guest Services jobs in Qatar

Mandarin Oriental, Doha is looking for a

Guest Services Agent

to join our Front Office team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is an award-winning owner and operator of luxurious hotels, resorts, and residences located in prime destinations worldwide, with a strong development pipeline. Recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage and represents the cutting edge of luxury experiences. Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, the Museum of Islamic Art, and the business district, West Bay. As a Guest Services Agent , you will be responsible for: Greeting, checking in, and escorting guests promptly to their rooms Addressing special guest preferences recorded in guest history profiles Handling cash drawer properly as outlined in the MODOH Controller's Policy Checking cash float at the beginning and end of each shift to ensure amounts are correct Providing quality service with colleagues to guests by responding to requests promptly, efficiently, and courteously during check-in, check-out, and throughout the guest's experience Arranging fulfillment of guest services by working with the Concierge, Housekeeping, PBX, Reservations, and Room Service colleagues Printing and dropping cash out, adjustment slips, paid-out vouchers, and bank count reports Communicating clearly with the Night Duty Manager and Accounting Department Establishing a good working knowledge of the hotel outlets and products As a Guest Services Agent , we expect from you: Friendly, enthusiastic, passionate, sociable Engaging, genuine, organized Minimum of 1 year of Front Office experience Minimum of 2 years of experience working in a 5-star hotel environment Previous experience working in the Middle East region is an advantage Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex Our commitment to you

includes: Learning & Development: We craft unique learning programs to support your growth at every career stage. MOstay: Enjoy complimentary nights and attractive rates on rooms for you and your loved ones, wherever you go in the world. Health & Colleague Wellness: We offer various health benefits and wellness programs to support your wellbeing. Retirement Plans: We provide different retirement plans depending on your service length and role. A competitive salary and benefits packages Transportation and Housing provided Relocation and Vacation Tickets Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. Please research employers independently. We do NOT endorse requests for money payments and advise against sharing personal or bank details. For security advice, visit our website. If you suspect fraud, email us at

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"Hyatt is a place of learning - similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Welcome to Hyatt Regency! One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.

The alluringly modern Hyatt Regency Oryx Doha is conveniently located close toHamad International Airportand just a few minutes away from theheart of the city, the palm-fringed Corniche,National Museum of Qatarand Doha's business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience forbusiness and leisure travelers through stress-free environment designed for productivity and peace of mind with the tools to stay connected and energized.

As part of signature experience through their Hyatt Regency journey, our guests are connected to regionally inspired dining experiences through a collection of award-winning restaurants serving delicacies that satisfy any palate. From the exclusive Rubix well-known for live entertainment and parties to The Cellar offering a tantalizing tapas, traditionally prepared paellas and wide selection of vinos, to Al Nafourah Garden presenting an authentic Lebanese menu, alfresco dining, and hubbly bubbly, our six F&B outlets serve cuisine to suit all tastes and occasions.

About the role:

We are looking for colleagues who can quickly perpetuate a culture that embraces modern design and exceptional service, who have a passion for outstanding customer-tailored service that is both unique and authentic. We believe our guests select our hotel because of our caring and attentive colleagues who provide efficient service and create seamless, intuitive, signature experience making our guests' stay free from stress and filled with success.

As a Guest Service Officer - Guest Services, you will be responsible for welcoming guests to our hotel and creating the first impression and lasting memories. You will have the ability to influence the overall experience through exchange of engaging dialogues and stories with our guests during their stay at our hotel. Your interactions with the guests will include extend personal service and attention to all guests, with particular emphasis to Regency Club and VIP Guests . This role is expected to provide prompt, courteous and efficient service to all guests, so as to achieve a high level of guest satisfaction through personalized service from arrival till departure .

Qualifications

What we are looking for:

• Exceptional interpersonal skills showing care and the ability to connect and care for our guests
• International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments
• Relevant degree or diploma in Hospitality or Tourism management
• Desire to constantly learn and ambition to grow
• Ability to work under pressure

What we are offering:

• Paid employment visa and incoming air ticket
• Competitive tax-free salary and benefits
• Paid vacation days and sick leave days
• Paid medical expenses
• Free accommodation
• Free shuttle bus service between the hotel and the accommodation
• Free meals on duty and off duty in the colleague outlet
• Opportunities for career growth within the global company
• Free room nights, Discounted and Friends & Family Room Rates at Hyatt worldwide

Our family is always growing. Want to be in the know?

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Welcome to Hyatt Regency! One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.

The alluringly modern Hyatt Regency Oryx Doha is conveniently located close toHamad International Airportand just a few minutes away from theheart of the city, the palm-fringed Corniche,National Museum of Qatarand Doha’s business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience forbusiness and leisure travelers through stress-free environment designed for productivity and peace of mind with the tools to stay connected and energized.

As part of signature experience through their Hyatt Regency journey, our guests are connected to regionally inspired dining experiences through a collection of award-winning restaurants serving delicacies that satisfy any palate. From the exclusive Rubix well-known for live entertainment and parties to The Cellar offering a tantalizing tapas, traditionally prepared paellas and wide selection of vinos, to Al Nafourah Garden presenting an authentic Lebanese menu, alfresco dining, and hubbly bubbly, our six F&B outlets serve cuisine to suit all tastes and occasions.

About the role:

We are looking for colleagues who can quickly perpetuate a culture that embraces modern design and exceptional service, who have a passion for outstanding customer-tailored service that is both unique and authentic. We believe our guests select our hotel because of our caring and attentive colleagues who provide efficient service and create seamless, intuitive, signature experience making our guests’ stay free from stress and filled with success.

As a Guest Service Officer - Guest Services, you will be responsible for welcoming guests to our hotel and creating the first impression and lasting memories. You will have the ability to influence the overall experience through exchange of engaging dialogues and stories with our guests during their stay at our hotel. Your interactions with the guests will include extend personal service and attention to all guests, with particular emphasis to Regency Club and VIP Guests . This role is expected to provide prompt, courteous and efficient service to all guests, so as to achieve a high level of guest satisfaction through personalized service from arrival till departure .

Qualifications

What we are looking for:

• Exceptional interpersonal skills showing care and the ability to connect and care for our guests
• International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments
• Relevant degree or diploma in Hospitality or Tourism management
• Desire to constantly learn and ambition to grow
• Ability to work under pressure

What we are offering:

• Paid employment visa and incoming air ticket
• Competitive tax-free salary and benefits
• Paid vacation days and sick leave days
• Paid medical expenses
• Free accommodation
• Free shuttle bus service between the hotel and the accommodation
• Free meals on duty and off duty in the colleague outlet
• Opportunities for career growth within the global company
• Free room nights, Discounted and Friends & Family Room Rates at Hyatt worldwide

Our family is always growing. Want to be in the know? #J-18808-Ljbffr

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally." Welcome to Hyatt Regency! One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide. The alluringly modern Hyatt Regency Oryx Doha is conveniently located close toHamad International Airportand just a few minutes away from theheart of the city, the palm-fringed Corniche,National Museum of Qatarand Doha’s business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience forbusiness and leisure travelers through stress-free environment designed for productivity and peace of mind with the tools to stay connected and energized. As part of signature experience through their Hyatt Regency journey, our guests are connected to regionally inspired dining experiences through a collection of award-winning restaurants serving delicacies that satisfy any palate. From the exclusive Rubix well-known for live entertainment and parties to The Cellar offering a tantalizing tapas, traditionally prepared paellas and wide selection of vinos, to Al Nafourah Garden presenting an authentic Lebanese menu, alfresco dining, and hubbly bubbly, our six F&B outlets serve cuisine to suit all tastes and occasions. About the role: We are looking for colleagues who can quickly perpetuate a culture that embraces modern design and exceptional service, who have a passion for outstanding customer-tailored service that is both unique and authentic. We believe our guests select our hotel because of our caring and attentive colleagues who provide efficient service and create seamless, intuitive, signature experience making our guests’ stay free from stress and filled with success. As a Guest Service Officer - Guest Services, you will be responsible for welcoming guests to our hotel and creating the first impression and lasting memories. You will have the ability to influence the overall experience through exchange of engaging dialogues and stories with our guests during their stay at our hotel. Your interactions with the guests will include extend personal service and attention to all guests, with particular emphasis to Regency Club and VIP Guests . This role is expected to provide prompt, courteous and efficient service to all guests, so as to achieve a high level of guest satisfaction through personalized service from arrival till departure . Qualifications

What we are looking for: Exceptional interpersonal skills showing care and the ability to connect and care for our guests International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments Relevant degree or diploma in Hospitality or Tourism management Desire to constantly learn and ambition to grow Ability to work under pressure What we are offering: Paid employment visa and incoming air ticket Competitive tax-free salary and benefits Paid vacation days and sick leave days Paid medical expenses Free accommodation Free shuttle bus service between the hotel and the accommodation Free meals on duty and off duty in the colleague outlet Opportunities for career growth within the global company Free room nights, Discounted and Friends & Family Room Rates at Hyatt worldwide Our family is always growing. Want to be in the know? #J-18808-Ljbffr

We are hiring female Front Desk Agents / Guest Services Agents (preferrably Indians) with following criteria
- 1) Must look presentable with a pleasant personality.

2) Must have good customer service skills

3) Must have strong communication skills in English.

4) Age must be below 35 years.

5) Height must be 5”5’ and above.

6) Must have valid QID and immediately available to join.

**Experience**:

- Customer Service: 1 year (required)

**Language**:

- English and Hindi (required)

Offered according to experience. Total Salary comprises of basic salary + housing allowance + transport allowance.

Estimated 11,000 QAR - 14,000 QAR (Basic Salary + Housing Allowance + Transportation Allowance).

This is +/- R55,000 - R70,000 per month.

Transport Allowance per month OR return transportation from accommodation to workplace.

Accommodation: Shared furnished accommodation or accommodation allowance.

Annual Economy class flight ticket for the employee to home country.

Annual leave: 30 Calendar days.

End of service benefit: 3 weeks of basic pay as per Qatar labor law.

Notice period: 2 months either side.

Probationary period: First 180 days of employment.

ESSENTIAL EDUCATION:

Bachelor Degree in Nursing (3 Years Full-time studies).

EXPERIENCE:

Preferred 5+ years clinical experience after registration and licensing as a registered general nurse.

MEDICAL LICENSE:

You must have a valid primary license from the country of origin AND you should be eligible for a license from the licensing authority in the State of Qatar to practice as a healthcare professional.

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Offered according to experience. Total Salary comprises of basic salary + housing allowance + transport allowance. Estimated 11,000 QAR - 14,000 QAR (Basic Salary + Housing Allowance + Transportation Allowance). This is +/- R55,000 - R70,000 per month. Transport Allowance per month OR return transportation from accommodation to workplace. Accommodation:

Shared furnished accommodation or accommodation allowance. Annual Economy class flight ticket for the employee to home country. Annual leave:

30 Calendar days. End of service benefit: 3 weeks of basic pay as per Qatar labor law. Notice period:

2 months either side. Probationary period:

First 180 days of employment. ESSENTIAL EDUCATION: Bachelor Degree in Nursing (3 Years Full-time studies). EXPERIENCE: Preferred 5+ years clinical experience after registration and licensing as a registered general nurse. MEDICAL LICENSE: You must have a valid primary license from the country of origin AND you should be eligible for a license from the licensing authority in the State of Qatar to practice as a healthcare professional.

#J-18808-Ljbffr

Company Description

The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Guest Relations Agent and build your career with us.

Job Description

The main job responsibilities include but are not limited to:

• Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.
• Achieve Quality Audit result of 95% and above through consistent documented training.
• Keep VIP folders ready for VIP arrivals and All inclusive Arrivals (Reg.-cards, room keys, welcome letter)
• Assist and process check in/out for VIPs guests efficiently and professionally.
• Escort guests to their rooms and conduct Room Orientation.
• Update guest information into the computer after a complete check in.
• Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
• Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Ensure that all messages, mails and packages are delivered to the guest room.
• Assist at the Information counter and Business centre & M Lounge as and when assigned.
• Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
• Maintain continuous contact with hotel guests to ensure that any problem or complain are handle efficiently & courteously.
• Follow up with Bell desk regards shuttle Bus.
• Daily courteous calls to guests in house.
• Report any unusual occurrences or requested to manager.
• Be aware of the hotel accident Prevention Policies.
• Ensure the cleanliness and neatness of front office area.
• Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day , check Hotel situation, occupancy, functions, groups, VIPs.
• Re-announce VIP rooms to Housekeeping and F&B departments.
• Check if all departure details for the day have been taken, as well as for the next day.
• To arrange for bouquets, cake and cards in case of guest’s anniversary and birthdays.
• Inspect VIP rooms after amenities are placed.
• Coordinate with the related Team in regards to arrival & departure transport arrangements for the day.
• File daily guest relations reports and documents systematically.
• At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
• Follow up on Traces requests/notes related to Guest Relations Department and update them accordingly.
• Achieve the highest profitability through generating revenues and applying proper cost management.
• To be punctual on duty.
• Be well groomed to the standards laid down.
• To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures.
• To create an environment which promotes employee morale and encourages the team to have pride in their department with a high level of commitment.
• To promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with the prompt, caring and helpful attitude.
• To anticipate the needs of the customer whenever possible, to enhance quality service and in turn enhance customer satisfaction.
• To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner.
• To be flexible in assisting in other areas of the Hotel in response to the business and customer needs.
• Ensures oneself is thoroughly familiar with the hotel’s emergency procedures and in a state of preparedness for any emergency which may occur.
• Is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility.
• Encourage and participate in Corporate Social Responsibility (CSR) activities.
• Other duties as assigned
• Assist in Task Force Teams for new openings.
• Carry out any other reasonable task (which may not be stated here) as requested.
  
  

Qualifications

• University Degree in Hotel Management , fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.
• Fluency in Russian and Turkish is preferred.
• First name *
  
  

This field is required.

• Last name *
  
  

This field is required.

• Email *
  
  

Your email address is required.

• Phone *
  
  

This field is required.

• Resume *. We accept .pdf, .doc, and .docx formats.
  
  

The file must be of type doc, pdf, docx and not exceed 2MB.

• these questions are a must
  
  

By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy. If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here. *

This field is required.

Thank you for applying!

Good luck! #J-18808-Ljbffr

Company Description

The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Guest Relations Agent and build your career with us.

Job Description

The main job responsibilities include but are not limited to:

Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests. Achieve Quality Audit result of 95% and above through consistent documented training. Keep VIP folders ready for VIP arrivals and All inclusive Arrivals (Reg.-cards, room keys, welcome letter) Assist and process check in/out for VIPs guests efficiently and professionally. Escort guests to their rooms and conduct Room Orientation. Update guest information into the computer after a complete check in. Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time. Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. Achieve the highest Guest Satisfaction measured by TRUST YOU platform. Handle issuance of guest room key cards and ensure effective control for guest security. Ensure that all messages, mails and packages are delivered to the guest room. Assist at the Information counter and Business centre & M Lounge as and when assigned. Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each. Maintain continuous contact with hotel guests to ensure that any problem or complain are handle efficiently & courteously. Follow up with Bell desk regards shuttle Bus. Daily courteous calls to guests in house. Report any unusual occurrences or requested to manager. Be aware of the hotel accident Prevention Policies. Ensure the cleanliness and neatness of front office area. Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day , check Hotel situation, occupancy, functions, groups, VIPs. Re-announce VIP rooms to Housekeeping and F&B departments. Check if all departure details for the day have been taken, as well as for the next day. To arrange for bouquets, cake and cards in case of guest’s anniversary and birthdays. Inspect VIP rooms after amenities are placed. Coordinate with the related Team in regards to arrival & departure transport arrangements for the day. File daily guest relations reports and documents systematically. At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations. Follow up on Traces requests/notes related to Guest Relations Department and update them accordingly. Achieve the highest profitability through generating revenues and applying proper cost management. To be punctual on duty. Be well groomed to the standards laid down. To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures. To create an environment which promotes employee morale and encourages the team to have pride in their department with a high level of commitment. To promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with the prompt, caring and helpful attitude. To anticipate the needs of the customer whenever possible, to enhance quality service and in turn enhance customer satisfaction. To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner. To be flexible in assisting in other areas of the Hotel in response to the business and customer needs. Ensures oneself is thoroughly familiar with the hotel’s emergency procedures and in a state of preparedness for any emergency which may occur. Is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility. Encourage and participate in Corporate Social Responsibility (CSR) activities. Other duties as assigned Assist in Task Force Teams for new openings. Carry out any other reasonable task (which may not be stated here) as requested.

Qualifications

University Degree in Hotel Management , fresher or a minimum of 1 year experience in a similar role in a 5 star hotel. Fluency in Russian and Turkish is preferred. First name *

This field is required.

Last name *

This field is required.

Email *

Your email address is required.

Phone *

This field is required.

Resume *. We accept .pdf, .doc, and .docx formats.

The file must be of type doc, pdf, docx and not exceed 2MB.

these questions are a must

By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy. If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here. *

This field is required.

Thank you for applying!

Good luck! #J-18808-Ljbffr