8 Guiding Tours jobs in Qatar

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was established in 2004 as a supplier of local needs for top-level tour operators in the UAE. Today, it is a full-fledged premium DMC serving the seven emirates of the UAE, Oman, the Maldives, Qatar, and Mauritius. Recognized for its innovative product design and top-notch service, Desert Gate is part of the MTS Globe group, providing access to advanced technology and excellent ground handling services.

The Role

You will be responsible for:

Hotel Representative

• Welcome Guests at the Airport: Meet and greet guests, assist with luggage, and escort them to transportation.
• Assist with Check-in: Coordinate with hotel reception, ensure guests receive necessary information, and address immediate guest needs.
• Handle Guest Questions and Queries: Provide accurate information, assist with bookings, and ensure guests feel valued.
• Updating Reports on the CRM: Input guest information, preferences, and feedback accurately and maintain records.
• Handling Payment Collections for Excursions: Process payments securely, issue receipts, and confirm bookings.
• Managing Complaints: Address guest concerns professionally, escalate unresolved issues, and follow up to ensure satisfaction.

Tour Guide

• Guiding Groups: Lead tours of Qatar attractions, ensuring safety and engagement.
• Providing Local Knowledge: Share insights on attractions, stay updated on new developments, and answer questions confidently.
• Ensuring Safety: Monitor safety, handle emergencies, and conduct risk assessments.
• Creating Memorable Experiences: Engage guests, tell stories, and offer personalized recommendations.
• Supporting Sales: Promote excursions and collect feedback.
• Coordinating Logistics: Work with drivers and vendors to ensure smooth operations.

Ideal Profile

• Education & Professional Qualification: High school diploma; tourism or hospitality training; Qatar Tour Guide License; Qatar driving license or international license convertible under RTA scheme.
• Experience & Skills: Customer service experience in tourism, guiding experience preferred, excellent communication skills in English and Romanian, problem-solving ability, knowledge of Qatar attractions is a plus, sales focus, proficiency in handling payments and CRM updates.

What's on Offer?

• Work alongside top talent
• Attractive salary and benefits
• Opportunity within a well-performing company

The Offer

• Work alongside & learn from top industry professionals
• Attractive salary & benefits package
• Opportunity to grow within a company with a proven track record of success

The Job

You will be responsible for:

HOTEL REPRESENTATIVE

1. Welcome Guests at the Airport:

• Meet and greet guests upon arrival, ensuring a warm and professional first impression.
• Assist with luggage and provide an overview of the itinerary.
• Escort guests to transportation, ensuring a seamless transition from airport to hotel or excursion.

2. Assist with Check-in:

• Coordinate with hotel reception to facilitate smooth check-in.
• Provide guests with necessary information, key cards, welcome packs, and itinerary details.
• Address immediate guest concerns and special requests.

3. Handle Guest Questions and Queries:

• Act as the first point of contact for inquiries, providing accurate information about services and attractions.
• Assist with bookings and special arrangements.
• Maintain a helpful, resourceful attitude to ensure guest satisfaction.

4. Updating Reports on the CRM:

• Input and update guest data, feedback, and preferences in the CRM system.
• Maintain records of guest interactions and special accommodations.
• Provide real-time updates on guest activities and bookings for seamless coordination.

5. Handling Payment Collections for Excursions:

• Process payments securely, issue receipts, and confirm bookings.
• Handle cash and card transactions following company policies.

6. Managing Complaints:

• Listen empathetically to guest concerns and resolve promptly.
• Escalate unresolved issues to management when necessary.
• Follow up to ensure guest satisfaction and uphold brand reputation.

TOUR GUIDE

1. Guiding Tours of QATAR Attractions:

• Lead groups at key landmarks and cultural sites.
• Ensure safety, engagement, and comfort throughout the tour.
• Manage group dynamics and schedule adherence.

2. Providing Local Knowledge:

• Deliver engaging commentary on attractions' history and culture.
• Stay updated on new attractions and events.
• Answer questions confidently, adapting explanations for diverse audiences.

3. Ensuring Safety and Compliance:

• Monitor guest safety and provide instructions on laws and site regulations.
• Handle emergencies calmly, following safety protocols.
• Conduct risk assessments and ensure safety compliance.

4. Creating Memorable Experiences:

• Engage guests with friendly, professional interaction.
• Use storytelling and interesting facts to enhance the experience.
• Provide personalized recommendations for additional activities.

5. Supporting Sales and Promotions:

• Promote excursions, packages, and upgrades.
• Encourage feedback, reviews, and referrals.
• Collaborate with sales and marketing teams.

6. Coordinating with Drivers and Vendors:

• Work with transport providers for timely logistics.
• Liaise with attraction and vendor partners.
• Resolve scheduling or operational issues during tours.

The Profile

EDUCATION & PROFESSIONAL QUALIFICATIONS

• High school diploma or equivalent; tourism or hospitality training is a plus.
• QATAR Tour Guide License is advantageous.
• QATAR driving license or international license convertible under RTA schemes.

EXPERIENCE & SKILLS

• Customer service experience in tourism/hospitality sectors; guiding experience preferred but not essential.
• Excellent verbal and written communication skills in English & Romanian.
• Strong problem-solving skills for handling queries and complaints.
• Knowledge of QATAR attractions is preferred but not essential.
• Sales-oriented approach.
• Efficient handling of payments, CRM updates, and check-ins.

The Employer

Our client is a professional, guest-centric organization established in 2004, serving top tour operators in the UAE with extensive experience and a reputation for quality service.

Company :

DESERT GATE TOURISM - QATAR

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was established in 2004 as a supplier of local needs for top-level tour operators in the UAE. Today, it is a full-fledged premium DMC serving the UAE, Oman, the Maldives, Qatar, and Mauritius. The company is recognized for its innovative product design and top-notch service.

With a solid financial base and experienced top management, Desert Gate aims to become the leading luxury travel group in the Gulf region, expanding to other culturally connected destinations. It is part of the MTS Globe group, providing access to advanced technology and industry-leading XML feeds. Desert Gate offers excellent contracting, creative excursions, and superior in-resort services.

Main Tasks and Responsibilities :

HOTEL REPRESENTATIVE

1. Welcome Guests at the Airport :

• Meet and greet guests upon arrival, ensuring a warm and professional first impression.
• Assist with luggage and provide an overview of the itinerary.
• Escort guests to transportation for a seamless transition.

2. Assist with Check-in :

• Coordinate with hotel reception for smooth check-in.
• Provide guests with necessary information and address immediate concerns.

3. Handle Guest Questions and Queries :

• Be the first point of contact for guest inquiries, offering accurate information.
• Assist with bookings and special requests.

4. Updating Reports on the CRM :

• Input and update guest information accurately.
• Maintain records of preferences, issues, and accommodations.

5. Handling Payment Collections :

• Process payments securely and issue receipts.

6. Managing Complaints :

• Address guest concerns empathetically and escalate if necessary.

TOUR GUIDE

1. Guiding Tours :

• Lead groups to key attractions, ensuring safety and engagement.

2. Providing Local Knowledge :

• Deliver informative commentary and stay updated on new attractions.

3. Ensuring Safety :

• Monitor safety, provide instructions, and handle emergencies.

4. Creating Memorable Experiences :

• Engage guests, use storytelling, and offer personalized recommendations.

5. Supporting Sales :

• Promote excursions and collect feedback.

6. Coordinating with Vendors :

• Work with transport and attraction providers for smooth logistics.

Education & Professional Qualification

• High school diploma; tourism/hospitality training is a plus.
• QATAR Tour Guide License is advantageous.
• Valid QATAR driving license or international license convertible under RTA scheme.

Experience & Skills

• Experience in customer service in tourism/hospitality preferred; guiding experience is a plus.
• Excellent communication skills in English & Romanian.
• Problem-solving and conflict resolution skills.
• Knowledge of QATAR attractions is a plus.
• Sales-oriented mindset.
• Proficiency in handling payments, CRM updates, and check-ins.