23 Head Of Training jobs in Qatar

Job Summary and Purpose

Develop, implement, and oversee soft skill training programs to enhance employee skills, knowledge, and performance, through assessing training needs, designing training materials, conducting sessions, and evaluating the effectiveness of training initiatives to ensure that employees are provided with the required development to fulfill their work requirements and the shipyard overall goals.

In addition, support and facilitate the full performance management cycle in coordination with the HR Manager.

Accountabilities

Learning & Development:

1. Identify the soft skills training requirements for Qatar Shipyard employees by analyzing the outcomes of the learning needs analysis, capability evaluations, surveys, and other relevant data sources.
2. Develop Qatar Shipyard soft skills training plan and calendar to fulfill the identified training requirements.
3. Prioritize training resources considering the relevant requirements and identify budget requirements based on the outcomes of the TNA process, capability assessment, etc.
4. Manage and organize the development and start-up of new Training Programs as required such as Soft Skills Training Programs.
5. Assess, recommend, and select the most suitable training delivery approach/provider (i.e., Internal or external training, In-house/external Instructor, etc.).
6. Facilitate the delivery of the planned soft skills training and assess the effectiveness of the delivered training.
7. Monitor and manage the performance of the external trainers and instructors when applicable and conduct formal classroom observations to evaluate the effectiveness of delivered training programs and conduct consecutive feedback sessions as needed.
8. Ensure the best utilization of educational technology and training workshops to elevate the soft skill sets of the workforce to effectively meet job requirements.
9. Build and maintain effective relationships with internal and external stakeholders to ensure the trainings are delivered in a high-quality manner.
10. Facilitate or arrange train-the-trainer programs to build internal training capabilities.

Performance Management:

1. Manage all phases of Qatar Shipyard Performance Management cycle (planning, review, and appraisal).
2. Support the Performance Improvement process for employees who are underperforming in their current roles by ensuring that Performance Improvement Plans are in place and well tracked.

Continuous Improvement:

1. Stay updated with industry trends, best practices, and new training methodologies.
2. Adjust training programs based on feedback and changing organizational needs.

Administrative Duties:

1. Maintain accurate records of training activities, attendance, and outcomes.
2. Manage training budgets and resources efficiently.

Generic Accountabilities:

1. Policies, Systems, Processes & Procedures:
2. Follow approved departmental policies, processes, and procedures.
3. Safety, Health, Environment, Quality & Security (SHEQS)
4. Adhere to all relevant SHEQS policies, procedures, instructions, and controls so that Qatar Shipyard Technology Solutions provides a safe, world-class, secure, and environmentally responsible service to customers, the public, and its own people.
5. Prioritize own and colleagues' well-being while maintaining a safe and healthy work environment. Adheres to all health & safety protocols, participates in wellbeing & wellness Programs, and promptly reports any concerns regarding the wellbeing of oneself & others to foster a culture of best practice.
6. Carry out any other duties as directed by the immediate supervisor.

Qualifications:

• Bachelor's degree in Business Administration, HR, or any other related field.
• Certified Trainer with recognized Train the Trainer certification.

Experience:

• A minimum of 4 years' experience in a similar position.
• Proven experience in designing, developing, and delivering training programs.
• Previous experience in SuccessFactors' Performance Management domain is an added advantage.

Job Description

Summary:

The learning and development specialist will be responsible for designing, implementing, and managing training programs for employees to enhance their skills and knowledge.

Job Responsibility:

• Identify training needs through assessments and interviews
• Develop training materials, curriculum, and resources
• Conduct training sessions either in person or virtually
• Monitor and evaluate training program effectiveness
• Collaborate with internal stakeholders to ensure training meets organizational goals
• Stay updated on industry trends and best practices in learning and development

Candidate Requirements:

• Bachelor's degree in Human Resources, Training and Development, or related field
• Proven experience in designing and implementing training programs
• Strong communication and presentation skills
• Ability to work well independently and in a team
• Knowledge of learning management systems is a plus

Skills

• Strong understanding of adult learning principles and instructional design
• Ability to develop and implement training programs that meet the needs of the organization
• Knowledge of learning management systems and e-learning platforms
• Excellent communication and presentation skills
• Strong project management skills
• Ability to assess training needs and evaluate the effectiveness of training programs
• Strong interpersonal skills and ability to work collaboratively with various stakeholders
• Proficiency in Microsoft Office and other relevant software
• Knowledge of talent development trends and best practices

Job Details

Job Location

Doha, Qatar

Company Industry

Financial Services

Company Type

Employer (Private Sector)

Job Role

Human Resources and Recruitment

Employment Status

Full time

Employment Type

Employee

Manages Others

No

Preferred Candidate

Career Level

Mid Career

Residence Location

Qatar

Degree

Bachelor's degree

Additional Information

Job Number

Job CategoryProcurement, Purchasing, and Quality Assurance

LocationAl Messila a Luxury Collection Resort & Spa Doha, Um Al Saneem Street, Doha, Qatar, Qatar

ScheduleFull Time

Located Remotely?N

Position Type Management

JOB SUMMARY

Implements quality assurance processes and verifies training and development activities are strategically linked to the company's mission, vision, brand standards, and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at the property level. This position champions the Quality function and builds support for change.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Essential Experience

• Experience and/or knowledge of hotel business.

• Ability to understand quality management practices and teaches to others.

• Ability to understand data collection methods.

• Knowledge of budget preparation and the control of costs.

• Working knowledge of statistical measurement tools.

• Effective presentation skills.

• Detail orientation and analytical

Desirable Experience

• Operations background – depending on hotel facilities, a rooms or f&b background may be preferred

• Previous training in guest relations.

• Previous experience using database, word processing, spreadsheet, graphic and statistical computer applications.

• Experience/trained in Six Sigma or TQM

CORE WORK ACTIVITIES

Managing Quality Assurance Goals

• Attends daily executive committee meetings to give real time updates on hotel performance, address guest incidences and attends monthly department meetings to enhance quality training.

• Presents and shares weekly analysis on defect trends, guest feedback and provides recommendations on focus areas.

• Coordinates a weekly quality meeting focusing on guestVoice, top incidents, and business standard audits.

• Records, tracks, and communicates the progress of quality related activities in the hotel to executive committee members, managers, associates, and the corporate office.

• Facilitates problem solving meetings to verify the systematic process is adhered to and quality tools are used, with the intent to achieve resolution.

• Facilitates process improvement teams, verifying use of the systematic processes, and improvement is achievable and measurable.

• Immerses in operations to better understand issues/defects faced on the ground.

• Drives several initiatives for business standard audits and guestvoice.

• Conducts monthly audit to verify compliance with company and brand standards.

• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

• Directs property quality efforts to address critical customer requirements.

• Completes other reasonable duties as requested by leadership.

Executing Quality Training Programs

• Partners with Learning & Development (L&D) to train executive committee members and managers on problem solving, process improvement, and strategic planning techniques.

• Develops specific training designed to improve service performance.

• Drives brand values and philosophy in all training and development activities.

• Partners with L&D team to verify transfer of learning in the hotel/classroom takes place.

• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.

• Partners with HR on hotel recognition program for associates to recognize associates for involvement in the quality process.

Managing Quality Tools

• Verifies that management practices at all levels are aligned with quality tools.

• Verifies the tools for continuous improvements are in place and being utilized.

• Uses data collection methods to identify, compile, display, track, and analyze defect trends.

Managing the Guest Experience

• Reviews guest feedback with leadership team and verifies appropriate corrective action is taken.

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.

• Supports operational leaders in the response and handling of guest feedback, problems, and complaints on various platforms (social media, TripAdvisor, etc.).

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Key Responsibilities:

• Lead the
  design, delivery, and evaluation
  of Learning & Development programs aligned with business needs.
• Develop and manage
  competency frameworks
  ,
  learning paths
  , and
  career development plans
  .
• Collaborate with internal stakeholders and external vendors to implement effective
  learning systems
  and solutions.
• Manage the
  performance management
  cycle, including goal setting, mid-year reviews, and annual appraisals.
• Drive
  employee engagement
  by designing and executing an annual survey, analyzing feedback, and implementing strategic actions.
• Oversee
  rewards and recognition
  initiatives to foster a culture of appreciation.
• Maintain up-to-date
  job descriptions
  for all positions aligned with the organizational structure.

What We're Looking For:

• Proven experience in L&D, Talent Management, or HR Development.
• Strong facilitation, communication, and project management skills.
• Experience in designing performance and engagement frameworks.
• Ability to work cross-functionally and influence at all levels.
• Bachelor's degree in Human Resources Management, or a related field.
• Minimum of 5 years of experience in Learning and Development (L&D), training, or a related field.

• Collaborate with managers and HR to identify training and development needs across Company's departments.
• Organize and coordinate training programs, workshops, and seminars, including scheduling, logistics, materials, and venue arrangements.
• Maintain accurate records of employee training participation and ensure timely updates in Company's learning management system (LMS).
• Monitor training effectiveness and ensure alignment with performance and development goals within the company.
• Assist in the design and development of learning materials such as presentations, training manuals, e-learning modules, and other content.
• Support the rollout of Company's career development programs, talent reviews, and succession planning activities.
• Gather and evaluate training feedback and post-training assessments to measure learning impact and relevance to company's priorities.
• Deliver internal training sessions to the employees on soft skills, technical topics, and compliance-related subjects as needed.
• Liaise with and coordinate external training providers to deliver specialized or technical training for the staff.
• Serve as a point of contact for the employees seeking guidance on learning pathways and career development opportunities.
• Manage and update company's Learning Management System (LMS), ensuring accuracy of training content, course availability, and user data.
• Track employee completion of mandatory training and follow up to ensure full compliance with organization's requirements.
• Generate and distribute training reports, including participation rates and outcomes, to internal stakeholders.
• Conduct training needs analysis through surveys, interviews, and performance evaluations
• Work with department heads to identify and prioritize learning needs based on the organization's strategic direction and competency gaps.
• Assist in the creation and tracking of individual development plans (IDPs) for the employees.
• Monitor trends in learning and development and recommend innovative approaches, tools, or technologies to enhance training at the organization.
• Collect and analyze participant feedback to continuously improve training content, delivery methods, and effectiveness.

Job Qualifications Experience:

3–5 years of experience in training coordination, learning program management, or HR development, preferably within a structured corporate or government setting.

Education and Certifications:

Bachelor's degree in Human Resources, Education, Organizational Development, or a related field.

A Learning & Development Coordinator is responsible for identifying and providing training to internal customers to deliver an excellent staff experience while working with and ensuring that all departments are achieving their training objectives.

What will I be doing?
As a Learning & Development Coordinator, you are responsible for identifying and providing training to internal customers to deliver an excellent staff experience. A Learning & Development Coordinator will also be required to assist departments in achieving training objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Provide quality training to internal customers
• Assist in coordinating and administering Vocational Qualification
• Adhere to in-house training plan
• Identify training and development needs systematically throughout the hotel in conjunction with Line Managers/Head of Department, HR Manager, and Training Manager
• Assist Line Manager/Head of Department in achieving training objectives and review on a monthly basis
• Prepare, organise, administer and conduct in-house training courses ie. Recruitment and Selection, Discipline and Grievance
• Ensure new employees have received departmental and legal training
• Hold monthly Departmental meetings with trainers to ensure training needs are being covered

What are we looking for?
A Learning & Development Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in HR/training
• Positive attitude
• Good communication and people skills
• Committed to delivering a high level of customer service, both internally and externally
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of hospitality

*What is it like working for Hilton? *
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World's Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our
*Go Hilton Team Member Travel *
discount program. Hilton prioritizes understanding and integrating our Team Members' unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Work Locations
Waldorf Astoria Doha Lusail

Schedule
Full-time

Brand
Waldorf Astoria Hotels & Resorts

Job
Human Resources

A Learning & Development Manager will act as a change catalyst for cultural and organizational transformation through the development of function excellence among Team Members.

What will I be doing?
As an L&D Manager, you serve as an integral component of the Human Resources function by supporting learning and development initiatives through Hilton's comprehensive training framework. Specifically, an L&D Manager will perform the following tasks to the highest standards:

• Support departments in developing cutting edge functional excellence and in developing leadership capabilities
• Act as a change catalyst in the cultural and organizational transformation of the Hotel
• Provide key input of Training aspects for all activities and plans of the Hotel
• Support individual and team development, career development, and training and experience-based learning
• Induct, coach, and mentor new Team Members
• Interact with hotel leaders responsible for people development on a daily basis to provide support to operational departments
• Partner with department to deliver training programs and other organizational and leadership development interventions
• Monitor and conduct learning and development reviews with each department
• Prepare annual training plans and training calendars for the hotel

What are we looking for?
A L&D Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Thorough knowledge of modern learning and development tools and technique
• Excellent communication and presentation skills
• Excellent people management skills
• Demonstrated ability to develop interpersonal relationships
• Positive attitude
• Committed to delivering a high level of customer service, both internally and externally
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own or in teams
• Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Word, PowerPoint
• Exceptional presentation and grooming

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Tertiary qualifications, or other collegiate-level degree, in Training or Human Resources

*What is it like working for Hilton? *
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World's Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our
*Go Hilton Team Member Travel *
discount program. Hilton prioritizes understanding and integrating our Team Members' unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Work Locations
Waldorf Astoria Doha Lusail

Schedule
Full-time

Brand
Waldorf Astoria Hotels & Resorts

Job
Human Resources

We are seeking a passionate and dynamic
Learning & Development Executive
to join our Human Resources team,The Learning & Development Executive will play a key role in driving a culture of continuous learning and service excellence across the hotel. This role is responsible for delivering impactful training initiatives, supporting departmental training needs, and ensuring that all team members have the tools, knowledge, and confidence to perform at their very best.

What will I be doing?
As a Learning & Development Executive, you will be responsible for supporting the property's training objectives and fostering professional growth among team members. Your responsibilities include:

• Delivering high-quality training programs to internal team members across all departments.
• Leading service excellence training initiatives that align with Waldorf Astoria brand standards.
• Supporting the implementation of the hotel's annual training plan.
• Conducting systematic training needs analyses in partnership with Heads of Department, HR leadership, and the Training Manager.
• Assisting department managers in achieving their training goals and reviewing progress on a monthly basis.
• Designing, preparing, and conducting in-house training sessions, including recruitment and selection, performance management, and employee relations modules.
• Ensuring all new employees receive comprehensive onboarding, departmental, and compliance training.
• Holding monthly meetings with departmental trainers to ensure alignment on training priorities.

What are we looking for?
To be successful in this role, you will bring a strong foundation in Learning & Development with the drive to inspire others to grow. Specifically, we are looking for:

• Hands-on experience in Learning & Development roles, including training delivery and coaching; within luxury hospitality
• A positive, engaging, and approachable personality.
• Strong communication and interpersonal skills, with the ability to engage learners at all levels.
• A genuine passion for delivering outstanding internal customer service.
• Professional presentation and excellent grooming standards.
• Flexibility to adapt to evolving business needs and training priorities.
• Ability to manage multiple tasks, work under pressure, and deliver results independently or as part of a team.

*What is it like working for Hilton? *
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World's Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our
*Go Hilton Team Member Travel *
discount program. Hilton prioritizes understanding and integrating our Team Members' unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Work Locations
Waldorf Astoria Doha Lusail

Schedule
Full-time

Brand
Waldorf Astoria Hotels & Resorts

Job
Human Resources

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

Job Description

Why we are looking for you

We are seeking a dynamic and experienced Learning & Development Manager to oversee the development and implementation of our associate development programs and new hire onboarding processes. The ideal candidate will be passionate about fostering a culture of continuous learning, growth, and excellence.

What you will enjoy in this role:

As Manager - L&OD, you will play a pivotal role in driving our Associate Engagement and development and lead our new hire onboarding processes.

What you will do:

Associate Development:

• Design and Implement Training Programs: Develop and deliver comprehensive training programs that enhance the skills, knowledge, and performance of associates at all levels.
• E-learning Management: Oversee the creation and management of online learning resources, ensuring they are engaging and effective.
• Evaluation and Feedback: Continuously assess the effectiveness of training programs through feedback, surveys, and performance metrics, and make necessary adjustments to improve outcomes.

New Hire Onboarding:

• Onboarding: Provide thought leadership to the onboarding process to ensure that the NHO is best in class.
• Orientation Programs: Facilitate orientation sessions that introduce New Managers to the company culture, values, policies, and procedures.
• Buddy System: Program manage the buddy system to help new hires acclimate quickly and effectively.
• Tracking and Improvement: Monitor the onboarding process and gather feedback from new hires to continuously improve the experience.

Early Career Development

• Curate/design and deliver Campus to Corporate programs for Interns and New Grads
• Monitor the programs and gather feedback from Interns & New Grads to continuously improve the experience.

Collaboration and Leadership:

• Performance Management: Collaborate with global L&D team to facilitate performance management sessions for Managers and Associates

Qualifications

Education: Bachelor's degree in psychology, Human Resources, Organizational Development, or related field. A Master's degree is a plus.

Experience: Minimum of 10 years of experience in learning and development, with a focus on associate development and onboarding.

Skills:

• Sound knowledge of adult learning principles and instructional design.
• Excellent communication and presentation skills.
• Proven ability to manage multiple projects and meet deadlines.
• Proficiency in e-learning platforms and learning management systems (LMS).
• Strong analytical skills to assess training effectiveness.
• Ability to build strong relationships and work collaboratively across all levels of the organization.