13 Head Trainer jobs in Qatar

The Role

We are seeking a dynamic and experienced Training Manager to join a thriving Health and Beauty company in Doha, Qatar. The ideal candidate will lead the design, development, and implementation of comprehensive training programs that empower teams to deliver exceptional service and maintain industry-leading standards. Responsibilities: - Develop and execute effective training strategies that align with the company's goals and enhance employee performance. - Design engaging training materials and workshops tailored to the health and beauty industry. - Assess training needs through surveys, interviews, and consultation with managers to identify skill gaps. - Coordinate and conduct training sessions, workshops, and seminars for new hires and existing staff. - Evaluate training program effectiveness and make continuous improvements based on feedback and performance metrics. - Collaborate with department heads to ensure training initiatives support business objectives and comply with industry regulations. - Manage and mentor a team of training coordinators and facilitators. - Maintain up-to-date knowledge of industry trends, techniques, and best practices in training and development.

Requirements

• Proven experience as a Training Manager or similar role, preferably in the health and beauty sector, within the GCC region. - Strong knowledge of training methodologies and instructional design. - Fluency in English; knowledge of Arabic is a plus. - Flexibility to adapt training programs in a fast-paced, evolving industry environment.

About the company

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years success under our belts and a workforce of 10,000+ people across 32 countries, weve evolved to put our customers at the heart of everything we do. So much more than a specialist recruitment business, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. By providing advice, insights and expertise on issues you face today in the fast-paced world of work, we help you make the right decisions for tomorrow. Offering an unrivalled suite of recruitment and workplace solutions, whether youre looking for whats next in your career, or have a gap to fill, well help you get where you want to go. You can rely on us to deliver today and help you plan for tomorrow.

Job Requisition ID:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role
We are seeking a Technical Training Manager - Automotive to join our team at Al-Futtaim Automotive Talent Centre in Dubai. This role is pivotal in developing competent and productive associates through assessments, on-the-job development activities, and engaging training programs aligned with our brand standards.

What You Will Do

• Conduct training needs analysis, design, development, planning, and implementation of technical training programs using a blended learning approach
• Develop digital materials, record videos, deliver face-to-face training, and provide on-site support and coaching
• Continuously refine the curriculum for technicians and develop new learning methods to support growth
• Deliver engaging technical training in various formats, including video presentations and face-to-face sessions
• Conduct self-assessments of training programs to promote continuous improvement
• Support the coordination and monitoring of distributor training to ensure compliance with brand standards
• Identify and monitor business KPIs that can be improved with focused training

Required Skills To Be Successful

• Extensive experience in technical training and the automotive industry
• Strong communication and consultation skills
• Minimum of 5 years in a technical training or coaching role and 10 years of automotive industry experience
• High-level qualification in a technical area applicable to the automotive discipline and adult learning or training and assessment certification

About The Team
You will be part of a dedicated team of trainers at the Al-Futtaim Automotive Talent Centre, working collaboratively to develop and deliver high-quality training programs. Our team is committed to creating positive, energetic, and productive learning environments for all associates.

What Equips You For The Role

• Excellent negotiation skills and the ability to manage senior management expectations
• A proactive approach to continuous improvement and the ability to adapt to new technologies and methods
• High proficiency in both written and spoken English (additional languages are advantageous)
• Proficiency with digital learning platforms and video editing software
• Ability to train, coach, and build relationships effectively
• Strong customer service skills and the ability to manage schedules in a fast-paced environment
• Proficiency in Microsoft Office programs and video authoring/editing softwar

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies,
Al-Futtaim Automotive
is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path.
This is Al-Futtaim Automotive and we empower talent to move forward.

Job Requisition ID:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role

We are seeking a Technical Training Manager - Automotive to join our team at Al-Futtaim Automotive Talent Centre in Dubai. This role is pivotal in developing competent and productive associates through assessments, on-the-job development activities, and engaging training programs aligned with our brand standards.

What You Will Do

• Conduct training needs analysis, design, development, planning, and implementation of technical training programs using a blended learning approach
• Develop digital materials, record videos, deliver face-to-face training, and provide on-site support and coaching
• Continuously refine the curriculum for technicians and develop new learning methods to support growth
• Deliver engaging technical training in various formats, including video presentations and face-to-face sessions
• Conduct self-assessments of training programs to promote continuous improvement
• Support the coordination and monitoring of distributor training to ensure compliance with brand standards
• Identify and monitor business KPIs that can be improved with focused training

Required Skills to Be Successful

• Extensive experience in technical training and the automotive industry
• Strong communication and consultation skills
• Minimum of 5 years in a technical training or coaching role and 10 years of automotive industry experience
• High-level qualification in a technical area applicable to the automotive discipline and adult learning or training and assessment certification

About the Team

You will be part of a dedicated team of trainers at the Al-Futtaim Automotive Talent Centre, working collaboratively to develop and deliver high-quality training programs. Our team is committed to creating positive, energetic, and productive learning environments for all associates.

What Equips You for the Role

• Excellent negotiation skills and the ability to manage senior management expectations
• A proactive approach to continuous improvement and the ability to adapt to new technologies and methods
• High proficiency in both written and spoken English (additional languages are advantageous)
• Proficiency with digital learning platforms and video editing software
• Ability to train, coach, and build relationships effectively
• Strong customer service skills and the ability to manage schedules in a fast-paced environment
• Proficiency in Microsoft Office programs and video authoring/editing softwar

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

Overview:

We're seeking a dynamic Associate Manager – Training, to lead and elevate the technical training operations, with full P&L accountability. This role is pivotal in driving profitability, operational excellence, and strategic growth across the Middle East, while ensuring top-tier service delivery and safety standards.

Key Responsibilities

• Deliver
  CompEx training
  to diverse, multinational delegates.
• Expand the training portfolio with advanced technical courses.
• Develop and execute sales strategies to promote branded offerings.
• Build and nurture long-term client relationships.
• Upgrade training infrastructure and technical capabilities.
• Lead revenue growth and strategic planning for the Training Department.
• Empower internal teams to deliver assessments and training independently.
• Oversee financial performance and maintain quality within budget.
• Drive product marketing, advertising, and promotional campaigns.
• Represent the brand at industry forums, trade shows, and seminars.
• Ensure daily operations align with organizational standards.
• Implement robust quality control and compliance processes.
• Champion safety, environmental responsibility, and regulatory adherence.
• Lead initiatives for innovation, cost reduction, and process optimization.

Qualifications

• Bachelor's degree in any discipline (Business Administration is a plus).
• Minimum 5 years in a similar role with proven expertise in:
• CompEx modules
• Strategic planning
• Business development
• Quality management
• Client engagement

Skills & Competencies

• Exceptional verbal and written communication
• Strong interpersonal and consulting abilities
• Creative problem-solving and strategic thinking
• Deadline-driven project management
• High attention to detail and organizational precision

Position Overview:

The Customer Service Training Manager is responsible for developing, implementing, and overseeing training programs that equip customer service representatives with the knowledge and skills to deliver exceptional service. This role combines instructional design, leadership, and performance management to drive customer satisfaction and operational excellence.

Key Responsibilities:

• Training Program Development
• Design and implement onboarding and continuous training programs for customer service teams.
• Create training materials including manuals, e-learning modules, videos, and workshops.
• Update training content based on product updates, policy changes, or customer feedback.
• Training Delivery & Facilitation
• Conduct in-person and virtual training sessions for new hires and existing staff.
• Partner with team leads to identify performance gaps and provide targeted training interventions.
• Performance & Quality Monitoring
• Monitor service quality metrics and collaborate with QA teams to improve agent performance.
• Develop assessments, quizzes, and evaluations to measure training effectiveness.
• Team Management
• Lead and mentor a team of trainers and instructional designers (if applicable).
• Coordinate training schedules and manage training resources.
• Cross-Functional Collaboration
• Work closely with Product, Operations, and HR to ensure training is aligned with business needs.
• Provide input into customer service policies, scripts, and escalation procedures.
• Reporting & Analysis
• Analyze training ROI and make data-driven recommendations for improvements.
• Report on training outcomes, agent performance improvements, and feedback trends.

Qualifications:

• Bachelor's degree in Education, Human Resources, Business Administration, or a related field.
• 5+ years in customer service, with at least 2–3 years in a training or managerial capacity.
• Experience with Learning Management Systems (LMS) and instructional design tools.
• Strong presentation, coaching, and interpersonal skills.
• Knowledge of customer service software (e.g., Zendesk, Salesforce Service Cloud) is a plus.
• Certification in training or instructional design (e.g., CPTM, ATD) is preferred.

Key Skills:

• Leadership and team development
• Instructional design and training delivery
• Excellent communication and presentation abilities
• Analytical thinking and performance evaluation
• Project management

Working Conditions:

• Office environment with occasional travel for multi-site training (if applicable)
• Flexibility to accommodate training sessions across different time zones (for global teams)

Job Type: Full-time

Mission :
The Training Manager will be integrated to the O&M and Commissioning Teams.

He will be responsible for supervising the development of training books for different LNG Units of the new plant. This will be in line with COMPANY requirement.

He will be designing and developing a comprehensive training plan with programs, including curriculum, materials, and delivery methods for LNG Processing. This includes the development of a Guideline on preparation of training manual for CPY review and approval. The level of details in the training books shall be so detailed that COMPANY personnel can use them to provide additional courses after facilities have been handed over.

He will ensure proper follow up of training execution plan and assessment of trainees.

He will ensure vendor/licensor training requirement are met and in comply with project specification.

He will manage the training team composed of training coordinators*, writers, different instructors to ensure smooth delivery of the program within the allocated time. He will review and validate the training materials developed by his team before submitting to CPY. Accordingly, he will update the project training plan, define the training schedule according to the commissioning planning,

• The site training coordinators will coordinate the vendor/licensor trainers at site, follow-up with COMPANY the On-the-Job Trainings

He will be utilizing various training methods, such as classroom instruction, workshops, and on-the-job training.

Requirements

• Strong knowledge of LNG operations and safety procedures
• Deep commitment to Safety
• Experience in developing and delivering technical and specialized training programs
• Understanding of relevant regulations and industry standards
• Ability to work effectively with technical experts
• Ability to collaborate with engineers and operators to develop and deliver effective training programs
• Ability to manage a team
• Excellent communication and presentation skills
• Proven experience as a Training Manager or similar role in the Onshore Oil & Gas industry (preferably LNG).
• Minimum 10 years of experience conducting training sessions for oil and gas clients.
• Certified Senior Trainer for oil and gas operators.
• Recognized technical qualification.
• Senior Engineer level.
• Strong organizational skills and ability to manage multiple assignments.
• Hands-on experience coordinating corporate training programs.
• Fluent in English.
• High self-motivation and strong interpersonal skills; ability to work in a multidisciplinary team
• Qualification:
• Petroleum, Mechanical or Chemical Eng. degree, or Higher National Certificate in Engineering or trade background (Mechanical, Electrical, Instrumentation) or extensive operations experience

Mission :

The Training Manager will be integrated to the O&M and Commissioning Teams.

He will be responsible for supervising the development of training books for different LNG Units of the new plant. This will be in line with COMPANY requirement.

He will be designing and developing a comprehensive training plan with programs, including curriculum, materials, and delivery methods for LNG Processing. This includes the development of a Guideline on preparation of training manual for CPY review and approval. The level of details in the training books shall be so detailed that COMPANY personnel can use them to provide additional courses after facilities have been handed over.

He will ensure proper follow up of training execution plan and assessment of trainees.

He will ensure vendor/licensor training requirement are met and in comply with project specification.

He will manage the training team composed of training coordinators*, writers, different instructors to ensure smooth delivery of the program within the allocated time. He will review and validate the training materials developed by his team before submitting to CPY. Accordingly, he will update the project training plan, define the training schedule according to the commissioning planning,

• The site training coordinators will coordinate the vendor/licensor trainers at site, follow-up with COMPANY the On-the-Job Trainings.

He will be utilizing various training methods, such as classroom instruction, workshops, and on-the-job training.

Requirements:

• Strong knowledge of LNG operations and safety procedures.
• Deep commitment to Safety
• Experience in developing and delivering technical and specialized training programs.
• Understanding of relevant regulations and industry standards.
• Ability to work effectively with technical experts.
• Ability to collaborate with engineers and operators to develop and deliver effective training programs.
• Ability to manage a team.
• Excellent communication and presentation skills.
• Proven experience as a Training Manager or similar role in the Onshore Oil & Gas industry (preferably LNG).
• Minimum 10 years of experience conducting training sessions for oil and gas clients.
• Certified Senior Trainer for oil and gas operators.
• Recognized technical qualification.
• Senior Engineer level.
• Strong organizational skills and ability to manage multiple assignments.
• Hands-on experience coordinating corporate training programs.
• Fluent in English.
• High self-motivation and strong interpersonal skills; ability to work in a multidisciplinary team
• Qualification:
• Petroleum, Mechanical or Chemical Eng. degree, or Higher National Certificate in Engineering or trade background (Mechanical, Electrical, Instrumentation) or extensive operations experience