60 Help Desk Analysts jobs in Qatar

Overview

MicroTech is seeking a Communications Focal Point (CFP) Service Desk support resource for the Combined Air Operations Center (CAOC) at Al Udeid AB, Qatar. The CAOC team provides full Communications Focal Point (CFP) Help Desk support to end users for all Enterprise and AOC networks client equipment, software and services. CFP Help Desk Support also provides Client Systems/Hardware Support for the AOC/CAOC floor.

• Perform all technical support and O&M tasks and activities
• Provide Tier 1 technical support (initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues)
• Provide Tier 1 hands-on support to users on the AOC/CAOC floor
• Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required
• Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure
• Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance

• DoDM 8140 IAT Level 2 certification or higher
• Associate’s degree in computer science or related field; or 4+ years' IT Help Desk support experience and 4+ years' IT hardware support AND DoDM 8140 IAT Level 2 (Security+) or higher
• Ability to work 12-hour shift schedule
• Active Secret clearance or above required

MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion — we provide effective, practical solutions that can increase productivity, and decrease costs. MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001 Quality Management System (QMS), ISO 2000 IT service management certification, and ITIL management qualified business processes.

• Insurance (medical, dental vision)
• Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)
• 401k Plan with Employer Matching Contribution
• 11 Company-Paid Holidays
• Tuition Assistance
• Voluntary Benefit Programs
• Corporate Discounts

MicroTech is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes.

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** PREFERENCE WILL BE GIVEN TO QATARI CANDIDATES **

Ensure that all service levels are achieved in line with the need of a safe and efficient IT operations within NAKILAT and its joint ventures. Provide management and technical expertise to the IT service desk function to provide 1st level technical support.

Key Accountabilities:

Service Desk Support and Operations:
1. Manage IT service desk staff coverage, prepare reports on SLA compliance, service desk metrics and IT assets.
2. Establish and set the standard for the provision of support services within NAKILAT and its joint ventures.
3. Coordinate with the vendor support to resolve technical problems with desktop computing equipment, printers and software's.
4. Provide consulting support to site organizations in regard to office automation, end-user computing projects and training programs.

New Project Implementation:
5. Support the strategy for new project implementations at the client level with regard to applications, software and technology.

IT Asset and Data Management:
6. Set up and install/replace IT equipment in line with 4-year replacement policy.
7. Ensure all computers are running licensed software and that there are no copyright infringements.
8. Ensure that equipment is serviced according to established maintenance schedules and that IT equipment is maintained in good working condition.
9. Undertake routine maintenance of computers and peripheral devices.

Documentation:
10. Prepare and maintain appropriate documentation of IT Inventory records, support call logs, and work status reports.
11. Assists in framing NAKILAT’s IT policies and procedures.

Generic Accountabilities:

People Management:
12. Manage section staff by overseeing their performance management, recruitment, training and development to ensure high levels of engagement and competence.

Safety, Health, Environment, & Quality (SHEQ):
13. Adhere to all relevant SHEQ policies, procedures, instructions and controls so that NAKILAT provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people.

Policies, Systems, Processes & Procedures:
14. Implement approved policies, processes and procedures, and provide instructions to subordinates to ensure their proper implementation.

Others:
15. Carry out any other duties as directed by the Head of IT Operations.

• Meet or exceed client expectations with respect to IT Service Desk Support
• Maintain the IT Assets as per company policies
• Prepare necessary documentation of IT records
• Provide support to team members for understanding of new technologies and on the job training

Qualifications:

• Bachelor’s degree in Computer Science, Computer Engineering or any related field
• ITIL certificate is a must
• Microsoft Certified Professional (MCP) certificate is a must
• Microsoft Certified Solutions Expert (MCSE) certificate is preferred
• Cisco Certified Network Associate (CCNA) certificate is preferred

Experience:

• 6 years of experience of which a minimum of 3 years should be in a similar position, preferably in a similar industry

Job Specific Skills:

• Advanced knowledge of service desk best practices and services
• Advanced knowledge of Windows, Linux & MAC operating systems, networking, Microsoft Office suite, Microsoft Exchange and Active Directory

Overview

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Global Services (BGS) is looking for a Customer Support Specialist to be based in our Doha, Qatar office. This position is part of the Boeing Global Services Supply Chain Execution organization, and chosen candidate will serve as a Customer Program Manager for customers in Qatar and other Middle East countries.

• Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.

• Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.

• Responsible for customer account health and providing world class customer support.

• Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.

• Develops, prepares and delivers presentations to customers and internal organizations.

• Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.

• Uses multiple Boeing systems in a fast-paced environment.

• Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.

• Responds to customer inquiries and facilitates delivery problem resolution.

• Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.

• Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.

• Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.

• Monitors and shares key performance metrics with customers and internal partners

• Interfaces with customers and internal Boeing resources.

• Experience in the Aerospace industry

• Understands supply chain process

• Experience developing presentations for and presenting to executive leadership

• Strong communication and problem-solving skills

• Ability to work and collaborate cross functionally across multiple organizations

• Eager to learn and grow

• Ability for minimal travel domestically and internationally

• SAP knowledge

• Engineering / Technical experience

• Account management, customer support experience

This requisition is for an international, locally hired position in Doha, Qatar. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Qatar law. Employment is subject to the candidate's ability to satisfy all Qatar labor and immigration formalities

Applications for this position will be accepted until Oct. 11, 2025

This is not an Export Control position.

Relocation assistance is not a negotiable benefit for this position.

Employer willing to sponsor applicants for employment visa status.

Not a Shift Worker (Qatar)

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

Join our dynamic team and assist clients in trading on the US Stock Market

What We Offer:

• Comprehensive Training: 2-week hands-on training with a demo account.
• Attractive Salary & Benefits: Competitive pay and perks.
• Flexible Work Setup: Start remotely, transition to office work.

Who Can Apply:

• Male or female, fresher or experienced – everyone is welcome
• No age or nationality restrictions.

Skills We Value:

• Enthusiasm to learn and grow in the financial markets.
• Strong communication and client support skills.

Take the first step toward an exciting career. Apply now and unlock your potential in the world of trading

Job Type: Full-time

Pay: QAR5, QAR8,000.00 per month

We're looking for a Customer Relations Representative to join our team in Doha. The ideal candidate is a bilingual communicator who can deliver exceptional support and handle customer inquiries across phone, email, and chat channels.

Roles & Responsibilities:

The Customer Support Representative answers incoming calls and fulfills customer needs to ensure customer satisfaction and to support the CRM department's goals.

-Assist and answer a large volume of customers and guests with their inquiries and concerns via (Phone, email, live chat, WhatsApp message, messaging apps, social media or in person).

-Strictly adhere to the department's processes and standard procedures.

-Maintain excellent phone etiquette by answering the phone with a vibrant, welcoming voice and a courteous manner.

-Provide proactive outreach to our guests and customers. Identify customer needs and respond to inquiries about LEISURE products and services with clear information.

-Keep current and prospective guests and customers updated on the latest products and services in order to increase sales.

-Deal with customer complaints in accordance with the process and procedure for handling complaints or any issues that may have occurred.

-Ensuring the confidentiality of the database pertaining to customer information, complaints, and feedback.

Requirements:

-Arabic speaker and fluent in English (bilingual)

-Immediate availability to join

-Minimum 2-3 years' experience in a similar customer service role

-Experienced Call Center Agent / Customer Support Agent

-Minimum College Graduate or equivalent diploma

-Strong verbal and written communication skills in both Arabic & English

-Excellent problem-solving skills and attention to detail

-Strong organizational and time management abilities

-Multilingual abilities are an advantage

-Excellent and proven interpersonal, verbal and written communication skills

-Good knowledge of computer systems and MS Office especially Excel

Job Type: Full-time

Pay: QAR4,050.00 per month