71 Help Desk Positions jobs in Qatar

We are looking for Helpdesk Engineer for Qatar location.

Nationality: Arabic

If you are available, please send your cv immediately.

Help Desk Engineer

• Able to use and support the services using client ticketing system (BMC remedy)
• Receive requests for technical support and service requests from the employees through the e-mail or the RMC system and provide 1st and 2nd level support over email and phone for Incidents and Services Requests related to Internet, equipment, network, infrastructure, user inquiries, etc.
• Analyze the problems and open incidents to provide permanent or temporary solution where possible.
• Conduct root cause analysis for the major or repeated incidents affecting the applications.
• Escalate tickets to technicians in the field and /or other departments and follow up with them until they are complete.
• Execute third party Respondent's recommendations to solve the problem.
• Follow-up with the technical support technicians and ensure that they perform the tasks assigned to them and distribute work among them to ensure obstacle-free work and smooth load.
• Provide technical support activities for desktops, laptops, printers and copiers, MFPs, etc.
• Provide remote technical support services when needed
• Troubleshoot, perform incident recovery, and fulfill urgent requests.
• Work with the various teams to follow up on any security events or issues and participate in consultations with other stakeholders when needed for tasks related to Business Analysis, System Analysis, etc.
• Develop the necessary guidelines, manuals, and material
• Transfer equipment as needed and ensure its operation and security.
• Provide user guidance and training to applications and produce the necessary reports as needed
• Document and log all call information according to the standard operating procedures and update the CMDB.
• Ensure that the initial response, ongoing communication and resolution times are within established SLAs.
• Schedule, test and apply the updates and patches as required, Support the Planned Maintenance and Downtime activities during the approved maintenance windows for production environments and implement Planned Maintenance/Downtime activities according to the approved maintenance windows.
• Move equipment as needed and ensure its operation and security.

Job Type: Full-time

Pay: QAR5, QAR7,000.00 per month

Experience:

• BMC remedy: 2 years (Preferred)

Job Description

Summary

In this role, you will provide technical assistance, support, Maintenance to related of the computer

system, software and hardware, environment by analysing requirements, resolving problems,

installing hardware and software solutions and supporting the internal IT Helpdesk. You will be

responsible for administration and internal support.

Key Duties & Responsibilities

1.Candidate must know ITIL - ITSM framework process and experience

2.Provide helpdesk support and resolve problems to the end user's satisfaction

3.Monitor Service Desk for tickets assigned to the queue, process first in first out based on

priority, monitor, respond quickly and effectively. Via "Phone, Email and Chat"

4.Report issues to the Service Desk for escalation.

5.Follow the internal standard policy and procedure keep update all Documentation.

6.Utilize and maintain the helpdesk tracking software for Maintain inventory of all equipment,

hardware's, and software's licenses as well as must know end of life products

7.Assist with onboarding of new users.

8.Install, test, and configure new workstations devices peripheral equipment and software.

9.Perform timely workstation hardware devices and software upgrades as required.

10.Well knowledge experienced Windows clients & MAC clients, basic knowledge for Windows

servers and Linux.

11.Well knowledge experienced Office 365, products support for end users, Word, Excel,

PowerPoint, MS team, OneDrive, Visio, and Project mgmt.

12.Mail configures for end users, Outlook configure, domain users and no domain, users,

13.Require support for all types of Mobile, tab, iPad user's support, corporate email configure

& Wi-Fi setup.

14.Local & Network printer need to know how to setup.

15.Meeting room setup for conference & meeting. Well know conference software, like skype,

how to use smart TV etc.

16.IP phone configuration support

17.All Adobe products basic knowledge Adobe reader, Adobe creative cloud, flash plyer

18.Well knowledge Antivirus or End point

19.During offboard user data must Backup

20.CCTV mgmt.….

21.Well Understand network VLAN & Sub netting mask

22.Basic experience Java product knowledge

23.Multiple browser experience.

24.Whenever require as per emergency to late stay in office for assign task or pending work

need to complete.

25.Access control system need to know creating user and adding permission.

26.Well hands on experience how to use tools and troubleshooting, Training other staff

members on troubleshooting and diagnosing problems

27.Writing, editing, and revising training manuals for new and updated software and hardware

28.Requesting feedback and/or monitoring calls and other methods of correspondence to

improve training methods

29.Running reports to analyses common complaints and problems

Education Qualification.

• Educational certification bachelor's degree in computer sciences
• 3-5 Years of Experience
• Certification in the same filed (Preferable)

To monitor, maintain, and support the telecom network infrastructure and services, ensuring maximum uptime, quick resolution of incidents, and proactive issue management. This role acts as the first point of contact for telecom-related issues, providing troubleshooting, escalation, and coordination with field teams and vendors.

Key Responsibilities

• Monitor network operations, alarms, and system performance on a 24x7 basis.
• Provide first-level support and troubleshooting for telecom and IT-related incidents.
• Respond to service requests, incidents, and maintenance activities via ticketing systems, phone, or email.
• Escalate issues to higher-level engineers or vendors when necessary, ensuring timely resolution.
• Perform routine checks, preventive maintenance, and health monitoring of telecom systems.
• Maintain accurate incident logs, reports, and documentation of technical issues and resolutions.
• Coordinate with field technicians and vendors for on-site support and repairs.
• Follow standard operating procedures (SOPs) and service-level agreements (SLAs).
• Support planned maintenance, upgrades, and testing activities.
• Ensure compliance with safety, security, and company policies.

Qualifications & Skills

• Bachelor's degree or diploma in Telecommunications, Computer Science, IT, or related field.
• 1–3 years of experience in NOC, help desk, or telecom/IT support (freshers with technical knowledge may be considered).
• Knowledge of telecom systems, IP networks, switches, routers, and monitoring tools.
• Familiarity with ticketing/help desk software and escalation processes.
• Strong problem-solving and analytical skills.
• Ability to work under pressure in a 24/7 environment (shift work required).
• Good communication and interpersonal skills.

Job Type: Full-time

Pay: From QAR2,000.00 per month

GovCIO is currently hiring for a Help Desk (CFP). This position will be located in Qatar and will be an onsite position.

Provide client-level help desk support. The contractor shall:

1. Administer, maintain and load basic computer platform, software, firmware and hardware;
2. Serve as the focal point for user issues and tracking;
3. Be the first-level support for desktop and network issues;
4. Escalate incidents that cannot be resolved to the NCC and then the NOSC;
5. Perform help desk support services IAW CTOs, NOTAMs, SPIN-C, DOD, AF, CENTCOM, AFCENT and TO-site specific local policies and procedures;
6. Administer job control and ticket flow.

High School with 3 - 6 years (or commensurate experience). Clearance Required: Secret

Required Skills and Experience:

• IAT-II Certification

One or more of the following:

• MCSA-Windows Server 2012/2016 or newer or MCSA-SQL Server 2012/2014 or Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft Certified;
• 3-5 years’ experience in design, maintenance, and operation of small to medium networks; administrating corporate or business user accounts managing mail servers, printer servers, and web servers; systems management, monitoring and sustainment; hardware repair for servers, PCs, and peripheral equipment; software installation, maintenance and sustainment;
• Experience in analyzing and troubleshooting military networks to include Microsoft Windows Operating Systems; Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote); Microsoft Active Directory 2008/2012 or later version; Network server backup; DHCP, DNS, WINS, and domain controllers; BMC Remedy; hardware troubleshooting, installing, servicing personal computers, and peripheral equipment; software installation, maintenance and sustainment; customer service and remote support.

*Pending contract award

GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

The posted pay range reflects the range expected for this position at the commencement of employment; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Pay Range: USD $37,150.00 - USD $57,046.00 /Yr.

Nair Systems
is currently looking
IT Helpdesk Support Engineer
for our
Qatar
operations with the following terms & conditions.

Required Skills and Qualifications

• Bachelor's degree in Computer Science, or a related field

• Relevant Microsoft certifications: Windows Client; Managing Modern Desktop; Azure

• Minimum 2 year of hands-on experience Microsoft Client and server platforms as a

helpdesk technician

• Effective communication skills in both written and verbal forms

• Mandatory: Fluent Arabic & English speaker

Key Responsibilities

• Serving as the first point of contact for customers seeking technical assistance over

the phone or email.

• support users on a functional level, by offering guidance on how to use systems and

equipment.

• Performing remote troubleshooting through diagnostic techniques and pertinent

questions.

• Performing on-site installations and support.

• Install and configure Windows and other desktop software.

• Configure and manage connectivity and storage

• Maintain Windows

• Protect devices and data

• Deploy Windows client

• Manage identity and access by creating and maintaining AD users.

• Manage compliance policies and configuration profiles

• Manage, maintain, and protect devices

• Manage apps

• Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors,

Printers, etc.)

• Rollout patches.

• Assist in person or remotely in the resolution of support issues among company sites

to ensure timely distribution of knowledge and positive impact on user satisfaction

• Maintain printing systems and assist with network printer system maintenance

C1-Internal

• Maintain backup system and processes.

• Research, resolve, and respond to questions received via telephone calls, e-mail,

walk-ups, open submitted tickets and callbacks in a timely manner, in accordance

with current procedures

• Acquire and maintain current knowledge of relevant product offerings and support

policies in order to provide technically accurate solutions to customers

• Maintains records of daily communication transactions, problems, remedial actions

taken, and installation activities by creating and updating the required tickets.

• Work effectively and professionally with other team members, learns from and

shares knowledge with others.

• Escalate irresolvable issues to Engineers, advanced support or vendor support.

• Identify and resolve problems of basic scope using proper tools and techniques

Offers suggestions for process improvements in the helpdesk area.

• Applies basic standards and procedures to accomplish tasks including learning how

to use and apply applicable technologies.

• Manage and Operate the ManageEngine Suite ServiceDesk Plus and EndPoint Central

• Has helpful customer service-oriented personality and enjoys interacting with and

helping others.

Joining time frame:
2 weeks (maximum 1 month)

Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest

Are you an experienced Application Support Analyst looking for your next challenge We are hiring for a reputable IT service provider in Qatar. If you have strong expertise in application support and are passionate about working in a dynamic environment this opportunity is for you!

• Provide daily application support in collaboration with functional and technical teams.
• Troubleshoot and resolve issues across Microsoft and Oraclebased applications.
• Extract and generate adhoc reports from applications and databases.
• Manage access controls data extraction integration maintenance and process controls.
• Conduct weekly / monthly assessments to monitor application usage and optimization.
• Implement business requests and operational improvements.
• Support DEV / TEST / PROD environments for ERP APIs Cloud web and mobile platforms.
• Conduct annual training awareness sessions and update technical documentation.
• Collaborate with business teams to refine and update operational requirements.
• Perform adhoc tasks and analysis for the support team.
• Contribute to writing SQL PL / SQL Java code to assist Level 1 support teams.
• Ensure timely resolution of incidents to meet SLAs.

• Bachelor s degree in IT or related field.
• 10 12 years of progressive experience in application support / IT operations.
• Experience in application level support (L1 & L2 interface development and data extraction.
• Proficiency in SQL PL / SQL .
• Certifications in Oracle and Microsoft (mandatory).
• ITIL Foundation certification (preferred).
• Azure fundamentals or Cloud certification (advantageous).
• Ideally all candidates must have worked with an oil and gas distribution company preferably in the GCC.

Follow the Black Pearl channel on WhatsApp.

To know other vacancies we have please feel free to visit our website

• Administration And Accounting
• Hardware & Networking
• Assessment
• Cost Estimation
• ABAP
• Loans

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 15000 - 15000

Disclaimer : Please note that Black Pearl will never ask any of its candidates for any payment in exchange for our service in helping candidates find a job. Our service is free to our candidates and the recruitment fee is paid by our clients. If you receive any emails SMS or calls requesting you to pay from someone claiming to be an employee of Black Pearl before they can process your application please report and write an email to or contact our office at.

Location

Doha, Qatar

Experience

3

Job Type

Job Description

IT Infrastructure Security

• Plan, develop, update, and implement corporate information security standards & guidelines encompassing data, physical & intellectual security in order to secure the integrity of both IT and OT (Plants) systems.
• Perform risk analysis to identify any security issues that could lead to loss of data or unavailability of service.
• Perform penetration testing and vulnerability scanning on periodic basis to identify and patch vulnerable systems.
• Monitor and identify any unauthorized or suspicious behavior in the traffic (internal and external) and notify concerned function head to ensure data safety and integrity.
• Provide technical guidance and training to IT users and design and implement programs for user awareness, compliance monitoring and security compliance to ensure organization-wide awareness of the importance of securing the network.
• Coordinate disaster recovery and business continuation planning to ensure back up plans are in place in case of any emergencies and data integrity and reliability are protected at all times.
• Implement, upgrade, repair, and modify or replace information security devices or software to ensure secure access to enterprise files and data elements.

Minimum Qualifications:

• Bachelor's degree in Computer Science, Computer Engineering, or a related field
• Master's degree in Cybersecurity is preferrable
• Up-to-date Global Industrial Cyber Security Professional (GICSP) certification is preferrable

Minimum Experience:

• 3 years of relevant experience in a similar role

Job-Specific Skills (Generic / Technical):

• Proficiency in English
• Relevant security certifications
• Good communication and inter-personal skills
• Good knowledge and understanding of business and business processes
• Knowledge of vulnerability scanning, firewalls, IDS/IPS, malwares, networking, and encryption protocols
• Familiarity with ICS (Industrial Control System) security and SCADA systems
• MS D365 CRM
• MS power automate development
• MS Power App development

We are Hiring

Title - Application Support Analyst

Salary-13,000 QAR+ Benefits

Location - Qatar (Hiring Overseas)

Minimum Qualifications:

Must have bachelor's degree in IT or related major

Minimum Experience:

Minimum 8+ years of progressive experience within application support/IT operations organizations

Oracle Suite:

• Expertise in SQL/PLSQL & reports development (XML Publisher, RDF)

• Expertise in Oracle framework (OAF)

• Expertise in Oracle Workflow and AME

• Expertise in Oracle APEX

• Good knowledge in Oracle ERP P2P, O2C, EAM and HRMS processes

Microsoft Suite:

• Power Apps

• Power Automate

• Power BI

• Dataverse

• SharePoint On-Prem & Online

• Azure Functions

• .Net, MVC (Razor C#)

• SPFX development

Certifications Require -

Oracle and Microsoft certifications in relevant fields

ITIL foundation certification (preferred)

Azure fundamentals / Cloud certification is an advantage.

Job Specific Skills:

Ability to communicate and work with technical and non-technical audience

Sound analytical skills with the ability to successfully troubleshoot and solve problem

Ability to Perform ad-hoc task and analysis for the support team as needed Contribute to writing SQL, PLSQL, JAVA .NET Code and tools to assist Level1

support to diagnose and resolve incidents

Should be able to meet SLAS.