38 Helpdesk Lead jobs in Qatar

URGENT HIRING: SERVICE DESK ANALYST

(CANDIDATES AVAILABLE IN QATAR)

REQUIREMENTS:

Diploma or Bachelor's Degree in Computer Science, IT, or Engineering.

Minimum 5 -6 years of experience in IT Service Desk or Technical Support.

ITIL v4 Foundation certification required.

SDI Certified Service Desk Analyst (SDA) preferred.

Excellent verbal and written communication skills in English.

Strong customer service orientation and teamwork capability.

Microsoft 365 Administration (Exchange, Teams, OneDrive, SharePoint).

Active Directory and user access management.

Endpoint security and antivirus administration.

VPN connectivity and remote troubleshooting.

Basic hardware and software troubleshooting.

Familiarity with ITSM tools (ServiceNow, ManageEngine, or equivalent).

Immediate Joining

We are looking for Service Desk Analyst for Qatar location.

If you are available, please send your cv immediately.

Key Responsibilities

• Deliver L0/L1 support via email, phone, or ITSM portal for all IT services.

• Perform initial analysis, diagnostics, and resolution for incidents and known issues.

• Identify and tag VIP users and ensure immediate response to their incidents or service requests.

• Escalate unresolved issues to Level-2 resolver groups, ensuring full documentation of first-level checks.

• Maintain and update the Knowledge Base (SKMS), FAQs, and Service Catalog regularly.

• Track incident lifecycle from logging to closure and ensure SLA compliance.

• Conduct root-cause identification for recurring issues in coordination with Level-2 teams.

• Support Incident, Service Request, Change, and Access Management processes through the ITSM tool.

• Conduct user satisfaction surveys and initiate corrective actions for low ratings.

• Prepare and submit daily, weekly, and monthly incident and KPI reports.

• Communicate in clear and professional English with all authorized users.

Required Technical Knowledge

• Microsoft 365 Administration (Exchange, Teams, OneDrive, SharePoint).

• Active Directory and user access management.

• Endpoint security and antivirus administration.

• VPN connectivity and remote troubleshooting.

• Basic hardware and software troubleshooting.

• Familiarity with ITSM tools (ServiceNow, ManageEngine, or equivalent).

Qualifications and Experience

• Diploma or Bachelor's Degree in Computer Science, IT, or Engineering.

• Minimum 5 -6 years of experience in IT Service Desk or Technical Support.

• ITIL v4 Foundation certification required.

• SDI Certified Service Desk Analyst (SDA) preferred.

• Excellent verbal and written communication skills in English.

• Strong customer service orientation and teamwork capability.

Job Type: Full-time

Pay: QAR8, QAR16,000.00 per month

Experience:

• ITSM tools: 1 year (Preferred)
• Microsoft 365 Administration: 2 years (Preferred)
• Endpoint security and antivirus adm: 2 years (Preferred)
• VPN connectivity and remote troubleshooting: 2 years (Preferred)

License/Certification:

• ITIL (Preferred)

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationThe St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Location

Doha, Qatar

Experience

Job Type

Recruitment

Job Description

The IT Service Desk Specialist serves as the first point of contact for users seeking technical assistance. This role is responsible for providing exceptional customer support, troubleshooting technical issues, and ensuring timely resolution of service requests. The ideal candidate will possess strong problem-solving skills, excellent communication abilities in Arabic and English language, and a commitment to delivering outstanding service.

Key Responsibilities:

• User Support: Respond to incoming service requests via phone, email, or chat, providing timely and effective support to end users.
• Troubleshooting: Diagnose and resolve technical issues related to hardware, software, and network connectivity, escalating complex issues to senior support staff as necessary.
• Documentation: Maintain accurate records of support requests, solutions provided, and any follow-up actions taken using the IT service management tool.
• Communication: drafting Arabic and English communication in Arabic and English on behalf of IT Department to inform users and management about IT department activities.
• Knowledge Base Management: Contribute to and maintain the service desk knowledge base by documenting solutions and best practices.
• User Training: Assist in onboarding new users and provide training on common software applications and tools like Self-service portals, office applications.
• Monitoring and Reporting: Monitor ticket queues and assign requests to agents.
• System Maintenance: Participate in regular maintenance activities, to ensure optimal performance of IT services.
• Customer Service: Uphold high standards of customer service and communicate clearly and professionally with users to foster positive relationships.

Qualifications:

• Education: bachelor's degree in information technology, Computer Science, or a related field (or equivalent work experience).
• Experience: 3-5 years of experience in a technical support role or service desk environment.

Technical Skills:

• Proficiency in Windows and Mac OS environments, common software applications (e.g., ITSM software, Microsoft Office, adobe acrobat professional), Familiarity with remote management tools, mobile device management (MDM) iOS and Android. Active directory, Cisco telephony. VPN, encryptions, print servers, Endpoint Security, Terminal services, PAM, virtualization, office 365, VDI Azure and Nutanix and basic networking concepts.
• Communication Skills: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users. Arabic and English language proficiency is must.
• Problem-Solving Skills: Excellent analytical and troubleshooting skills to identify issues and provide effective solutions.
• Certifications (preferred): CompTIA A+, ITIL Foundation, or similar certifications.

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationThe St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job Description
We are
currently looking
IT Service Desk Engineer
for our
Qatar
operations with the following terms & conditions.

Skillset

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
• Have solid experience in a helpdesk or technical support environment.
• Strong knowledge of Windows OS, Microsoft 365, and common enterprise applications.
• Familiarity with ITSM system
• Excellent communication and customer service skills.
• Ability to work under pressure and manage multiple tasks.
• Strong diagnostic and troubleshooting abilities
• Ability to prioritize and resolve issues efficiently
• Attention to detail in documenting incidents and resolutions
• Has a network support experience
• Highly organized and able to work on own initiative to complete the range of tasks required.
• ITIL Foundation certification is a plus.

Joining time frame:
Immediate

Job Description Summary
The M&D Engineer is the main contact to support Monitoring and Diagnostic products for the GULF cluster and occasionally in MENAT region.

He/She will capture customer and internal technical issues, create resolutions plans and assures completion to the customers satisfaction.

Job Description
What impact you'll make

• Provide advanced application technical support to GULF customers in the utilization of supplied products through phone, email, remote desktop, and site visits if required.
• Provide clear articulation and prioritization of customer issues
• Perform detailed troubleshooting and data analysis
• Interface with all stakeholders to ensure completion of customer issues
• Full ownership on customer cases from inception to resolution.
• Repair cases management when work is executed by internal or external stakeholder.

What You'll Do

• Bachelor's degree in electrical engineering and required technical experience of minimum 5 years in M&D.
• Full understanding of Dissolved Gas Analysis principles
• Fluent in English and preferably one other region-specific language.
• Experience in troubleshooting electrical, electronic, and mechanical systems.
• Exceptional interpersonal and written/verbal communication skills
• Must be able to wear all required personal protective equipment as required.
• Competency with MS Office
• Competency in GE Vernova M&D Equipment and Systems (MS 3000, DGA, Kelman, Hydran, Transport X etc) Commissioning, troubleshooting

What Will Make You Stand Out

• Experience with root cause analysis methodologies
• Previous experience with Industrial network protocols e. g. IEC 61850, DNP3, Modbus.
• Available to travel minimum 30% of the time
• Driving license for car.

* *Additional Information*
*Relocation Assistance Provided:
Yes

Join our dynamic team and assist clients in trading on the US Stock Market

What We Offer:

• Comprehensive Training: 2-week hands-on training with a demo account.
• Attractive Salary & Benefits: Competitive pay and perks.
• Flexible Work Setup: Start remotely, transition to office work.

Who Can Apply:

• Male or female, fresher or experienced – everyone is welcome
• No age or nationality restrictions.

Skills We Value:

• Enthusiasm to learn and grow in the financial markets.
• Strong communication and client support skills.

Take the first step toward an exciting career. Apply now and unlock your potential in the world of trading

Job Type: Full-time

Pay: QAR5, QAR8,000.00 per month

We're looking for a Customer Relations Representative to join our team in Doha. The ideal candidate is a bilingual communicator who can deliver exceptional support and handle customer inquiries across phone, email, and chat channels.

Roles & Responsibilities:

The Customer Support Representative answers incoming calls and fulfills customer needs to ensure customer satisfaction and to support the CRM department's goals.

-Assist and answer a large volume of customers and guests with their inquiries and concerns via (Phone, email, live chat, WhatsApp message, messaging apps, social media or in person).

-Strictly adhere to the department's processes and standard procedures.

-Maintain excellent phone etiquette by answering the phone with a vibrant, welcoming voice and a courteous manner.

-Provide proactive outreach to our guests and customers. Identify customer needs and respond to inquiries about LEISURE products and services with clear information.

-Keep current and prospective guests and customers updated on the latest products and services in order to increase sales.

-Deal with customer complaints in accordance with the process and procedure for handling complaints or any issues that may have occurred.

-Ensuring the confidentiality of the database pertaining to customer information, complaints, and feedback.

Requirements:

-Arabic speaker and fluent in English (bilingual)

-Immediate availability to join

-Minimum 2-3 years' experience in a similar customer service role

-Experienced Call Center Agent / Customer Support Agent

-Minimum College Graduate or equivalent diploma

-Strong verbal and written communication skills in both Arabic & English

-Excellent problem-solving skills and attention to detail

-Strong organizational and time management abilities

-Multilingual abilities are an advantage

-Excellent and proven interpersonal, verbal and written communication skills

-Good knowledge of computer systems and MS Office especially Excel

Job Type: Full-time

Pay: QAR4,050.00 per month