23 Helpdesk Management jobs in Qatar
Technical Support Engineer
Posted 5 days ago
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Job Description
Experience: 3+ Years
Qualification: Any degree
Job Description:We are seeking a Software Developer with the following qualifications:
- 3 to 5 years of experience in software development.
- Core skills in JavaScript, REST API, and programming in any language (Java/PHP/Python/.NET).
- 2 or more years of experience in one or more of the following areas: Customer Support, Financial Services, or PayPal Operations.
- Strong English written and verbal communication skills.
- Willingness to work on shifts (24/7).
- Designing and creating engineering specifications for software programs and applications.
- Coding, modifying, testing, and debugging programs according to design specifications.
- Working with quality assurance to develop software test plans.
- Collaborating with hardware engineers to assess and test hardware and software interaction.
- Implementing a specific development methodology.
- Documenting software specifications.
- Developing software prototypes.
- Experience in Java and C++.
- Experience in RDBMS and SQL; experience in Cassandra is an added advantage.
- Excellent knowledge in practicing OOAD, architectural and design patterns.
- Proficient in UNIX and Shell scripting; knowledge of Perl/Python is an added advantage.
- Familiarity with web technologies.
- Familiarity with version control tools like GIT/Github.
- Participation in and familiarity with Agile (Scrum) project methodology and practices.
Education: Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering, or related field.
Job Type: Contract To Hire
Job Category: Software Developer
Job Positions: 8
#J-18808-LjbffrTechnical Support Engineer
Posted 11 days ago
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Job Description
Client has around 1000 administrative users who operate Endpoints situated across various locations, including 15 remote sites and the headquarters (HQ). Approximately 70% of these users are based at the Client HQ, while the remaining users are dispersed among depots and bus stations. The users predominantly utilize Windows as their primary operating system, although some utilize other operating systems. They also rely on Microsoft Office 365 applications such as Outlook, Excel, and Word, along with third-party software.
Scope of Work
Service provider to extend Client Technical support team by three (3) skilled technical engineers to handle the daily tasks.
Scope :
1. Layer 1 and layer 2 support for users and endpoints
2. Setup and maintain any required software on users computers or any peripherals.
3. Solving and troubleshooting Network issues.
4. Record any incident or service requests on Client ServiceDesk system.
5. Supporting our users to secure and save their data.
6. List and record Client Endpoints such as computers, IP Phones, Laptops and printers on asset management system.
7. Ensure that endpoints have the latest updates and security software installed on it.
8. Setup and troubleshoot IOT devices on Client Fleet.
9. Create and report incidents related to security or any abnormal user / s or computer / s behaviour.
10. Managing file and print servers and applying users permissions.
11. Create and maintain Knowledgebase, (Technical guides, instructions, configuration steps).
12. Ensure that all security measurements applied on all endpoints
Experience and skills
Good skills in troubleshooting and discover the root cause.
Experience in different Operating systems for Mobile, computers, and terminals
Ability to set up and install any kind of software.
Ability to learn and educate Client users of any new application.
Has a solid knowledge of endpoint security and how to act against any cyber security attack.
Experience on IOT Devices and CCTV.
Certificates
Microsoft MCP, CompTIA A+, CompTIA N+, Azure Foundation, M365 administration or equivalent
Technical Support Engineer • Doha, Qatar
#J-18808-LjbffrTechnical Support Specialist
Posted 11 days ago
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Job Description
Salary Range: QAR 8,000 - 10,000
Hiring Preference: Local candidates only
Vacancies: 1
Industry: IT / Fintech
Experience Required: Expertise in Vending Machines, Kiosks, or similar systems.
Premium Solutions Consultancy is hiring a Technical Support Specialist for a leading client in the IT industry in Qatar. The selected candidate will provide comprehensive technical support for vending machines, kiosks, and related systems, ensuring optimal functionality and customer satisfaction.
Key Responsibilities:- Configure, set up, and integrate vending machine systems, including hardware, software, and network connectivity.
- Troubleshoot and resolve technical issues related to payment systems, product dispensing mechanisms, user interfaces, and remote management software.
- Deploy software updates, firmware upgrades, and patches for vending machine operating systems.
- Diagnose and resolve hardware and software issues affecting vending machine performance, such as payment failures, mechanical malfunctions, and network connectivity problems.
- Provide end-user support to customers and operators, including system diagnostics and operational guidance.
- Ensure secure configuration and compliance of vending machine systems with company standards.
- Degree or certification in Computer Science, IT, Electronics, or a related technical field is preferred.
- 3-5 years of experience in managing vending machines, kiosks, or similar systems, particularly in the electronic payments or fintech solutions sector.
- Prior experience in the GCC market.
- Strong troubleshooting and diagnostic skills for hardware and software issues.
- Familiarity with embedded systems, networks, and vending technologies.
- Excellent communication and customer support skills.
- Ability to work independently and meet technical challenges efficiently.
Send your updated CV to with "Technical Support Specialist" in the subject line.
#J-18808-LjbffrTechnical Support Specialist
Posted 3 days ago
Job Viewed
Job Description
Configure, set up, and integrate vending machine systems, including hardware, software, and network connectivity. Troubleshoot and resolve technical issues related to payment systems, product dispensing mechanisms, user interfaces, and remote management software. Deploy software updates, firmware upgrades, and patches for vending machine operating systems. Diagnose and resolve hardware and software issues affecting vending machine performance, such as payment failures, mechanical malfunctions, and network connectivity problems. Provide end-user support to customers and operators, including system diagnostics and operational guidance. Ensure secure configuration and compliance of vending machine systems with company standards. Qualifications:
Degree or certification in Computer Science, IT, Electronics, or a related technical field is preferred. 3-5 years of experience in managing vending machines, kiosks, or similar systems, particularly in the electronic payments or fintech solutions sector. Prior experience in the GCC market. Skills & Attributes:
Strong troubleshooting and diagnostic skills for hardware and software issues. Familiarity with embedded systems, networks, and vending technologies. Excellent communication and customer support skills. Ability to work independently and meet technical challenges efficiently. How to Apply:
Send your updated CV to
with "Technical Support Specialist" in the subject line.
#J-18808-Ljbffr
Technical Support Engineer
Posted 4 days ago
Job Viewed
Job Description
3+ Years Qualification:
Any degree Job Description:
We are seeking a Software Developer with the following qualifications: 3 to 5 years of experience in software development. Core skills in JavaScript, REST API, and programming in any language (Java/PHP/Python/.NET). 2 or more years of experience in one or more of the following areas: Customer Support, Financial Services, or PayPal Operations. Strong English written and verbal communication skills. Willingness to work on shifts (24/7). Designing and creating engineering specifications for software programs and applications. Coding, modifying, testing, and debugging programs according to design specifications. Working with quality assurance to develop software test plans. Collaborating with hardware engineers to assess and test hardware and software interaction. Implementing a specific development methodology. Documenting software specifications. Developing software prototypes. Experience in Java and C++. Experience in RDBMS and SQL; experience in Cassandra is an added advantage. Excellent knowledge in practicing OOAD, architectural and design patterns. Proficient in UNIX and Shell scripting; knowledge of Perl/Python is an added advantage. Familiarity with web technologies. Familiarity with version control tools like GIT/Github. Participation in and familiarity with Agile (Scrum) project methodology and practices. Education:
Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering, or related field. Job Type:
Contract To Hire Job Category:
Software Developer Job Positions:
8
#J-18808-Ljbffr
Technical Support Engineer
Posted 18 days ago
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Job Description
#J-18808-Ljbffr
Technical Support Consultants
Posted today
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Job Description
- Provide organizations with information technology support to operate more efficiently
- Implementing hardware and software solutions, enhancing IT systems, and resolving technical issues.
- Experience on windows 10 or 11, 8GB Ram, Intel i7 Processor. 500 SSD GB Hard drive, 15.6 inch display, USB x3, Ethernt port - Laptop Configuration
- HP Laser MFP - color - Printer Configuration
**Job Type**: Contract
**Experience**:
- Technical Support: 3 years (preferred)
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Technical Support Engineers
Posted today
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Job Description
This role mainly to install and support POS systems on site with user training.
- Keep POS systems running smoothly and ensure maximum uptime for the entire clients.
- Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
- Provide support, including procedural documentation and relevant reports.
- follow diagrams and written instructions to repair a fault or set up a system.
- Support the roll-out of new updates
- Respond within agreed time limits to call-outs.
- Work continuously on a task until completion (or referral to third parties, if appropriate).
- Prioritize and manage many open cases at one time.
- Rapidly establish a good working relationship with customers and other professionals, such as software developers.
- Excellent verbal communication skills.
- Ability to work independently.
- Strong aptitude, problem-solving, and logical thinking skills.
- Quick learner with a great attitude.
- Ability to stay current with new technology.
- Willing to learn new tools and techniques.
- Fundamental programming skill is preferred.
**Experience**:
- Customer Support: 0-3 years (preferred).
- OS knowledge -Windows.
- Training -Providing software POS training to end users.
**Job Type**: Temporary
Contract length: 2 months
Technical Support Engineer
Posted today
Job Viewed
Job Description
The incumbent is primarily responsible for providing technical assistance to computer system users. He will answer questions or resolve computer problems for clients in person, via telephone or from a remote location. He will also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
**Experience**: 5-7 years in Technical Support Engineering, with a focus on banking systems
**Must have banking experience.**
**Preferences nationalities**: Philippines - Sri Lankans
**Responsibilities**
- Perform necessary technical support to all business unit operations and further the Group’s strategy
- Build and maintain strong and effective relationship with all other related departments and units to achieve the Group’s goals/ objectives.
- Provide support for stand-alone and LAN PC users, including upgrades, installation, troubleshooting and maintenance.
- Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
- Provide support for assigned units of all network components including network accessories, lines, cabling, PCs, servers, printers, ATMs, and machines and be ready to backup team members in support calls.
- Maintain asset movement documents and databases.
- Maintain equipment or coordinate with vendors to ensure high availability and service levels.
- Maintain maximum system up time for maximum end-user productivity.
- Provide Desktop Computing Support for hardware and software.
- Diagnose problems with hardware (PC desktop or server).
- Repair or upgrade any printer or PC.
- Perform pro-active maintenance on all branch computing equipment's.
- Assist the Senior Support Engineer in developing training materials and procedures, and/or train users in the proper use of hardware and software.
- Assist the Senior Support Engineer prepares evaluations of software or hardware, and recommend improvements or upgrades.
- Inspect equipment and read order sheets to prepare for delivery to users.
- Modify and customize commercial programs for internal needs.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Provide inputs to the Senior Support Engineer in conducting office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis.
**Qualifications**
Bachelor’s Degree in Computer Engineering.
valid driving license.
Minimum 5 years experience in financial services with a specialization in the provision of technical support at Qatar.
Customer service orientation
Excellent oral and written communication skills in English and Arabic (preferable).
Strong analytical, problem solving, decision-making and financial management skills.
Self-driven with well-developed leadership, motivational and team-building skills.
Ability to identify need for change, adaptable and flexible in anticipating and realizing market opportunities.
Understanding of linkages driving profit.
Good interpersonal and networking
**Experience**:
- banking: 1 year (required)
- technical support: 5 years (required)
License/Certification:
- driven license (required)
Ability to Commute:
- Doha (required)
Ability to Relocate:
- Doha: Relocate before starting work (required)
Technical Support Technician
Posted today
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Job Description
**Technical Support Technician**
Qualifications:
- 8 Years of experience in infrastructure projects.
- University degree or diploma from a recognised university in Engineering or equivalent
- Excellent communication skills in English, written and spoken
- Driver's License
- **Arabic language skills**:
- Experience of working in Qatar or the Gulf region
**Job Types**: Full-time, Permanent
**Education**:
- Bachelor's (preferred)
**Experience**:
- working in Qatar or the Gulf region: 10 years (preferred)
- infrastructure projects.: 8 years (preferred)
- Technical Support Technician: 8 years (preferred)
**Language**:
- Excellent skills in English, written and spoken (preferred)
- Arabic language skills (preferred)
License/Certification:
- Driver's License (preferred)