30 Helpdesk Manager jobs in Qatar

About Calo

Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

What you’ll be working on

As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.

Main Responsibilities

• Develop and execute PR strategies to promote Calo’s brand image in Qatar
• Handle press releases, media relations, and event planning
• Proactively engage with customers through calls, meetings, and digital channels
• Maintain excellent communication in both Arabic and English across all interactions
• Monitor customer feedback and work with internal teams to address pain points
• Support business development efforts by building and nurturing relationships with key stakeholders
• Manage and facilitate governmental and business clearances as needed
• Act as the primary point of contact for local media and public inquiries
• Identify opportunities for partnerships, collaborations, and community engagement
• Handle escalated customer concerns with empathy and efficiency
• Keep up to date with industry trends and competitor activities to inform PR and CX strategies
  
  

Ideal candidate

Qualifications

• Qatari national with excellent communication skills in Arabic and English
• 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities
• Proven experience in managing client relationships and handling media communications
  
  

Knowledge & Competency

• Strong understanding of B2B engagement and customer experience
• Skilled in public relations, media management, and brand promotion
• Knowledge of handling business clearances in Qatar
• Ability to develop and implement customer engagement strategies
  
  

Personality

• charismatic, confident, and approachable. Comfortable being the face of the brand
• Professional, proactive, and adaptable in fast-paced environments
• Strong problem-solving skills with the ability to think on your feet
• Balanced approach to managing PR priorities alongside customer service needs
  
  

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About Calo

Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. What you’ll be working on As the Public Relations & Customer Support Specialist , you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market. Main Responsibilities Develop and execute PR strategies to promote Calo’s brand image in Qatar. Handle press releases, media relations, and event planning. Proactively engage with customers through calls, meetings, and digital channels. Maintain excellent communication in both Arabic and English across all interactions. Monitor customer feedback and work with internal teams to address pain points. Support business development efforts by building and nurturing relationships with key stakeholders. Manage and facilitate governmental and business clearances as needed. Act as the primary point of contact for local media and public inquiries. Identify opportunities for partnerships, collaborations, and community engagement. Handle escalated customer concerns with empathy and efficiency. Keep up to date with industry trends and competitor activities to inform PR and CX strategies. Ideal candidate Qualifications Qatari national with excellent communication skills in Arabic and English. 2–4 years of experience in Public Relations and / or Business Development, with customer-facing responsibilities. Proven experience in managing client relationships and handling media communications. Knowledge & Competency Strong understanding of B2B engagement and customer experience . Skilled in public relations, media management, and brand promotion. Knowledge of handling business clearances in Qatar. Ability to develop and implement customer engagement strategies. Personality charismatic, confident, and approachable. Comfortable being the face of the brand. Professional, proactive, and adaptable in fast-paced environments. Strong problem-solving skills with the ability to think on your feet. Balanced approach to managing PR priorities alongside customer service needs. Powered by JazzHR

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About

Calo Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. What you’ll be working on As the

Public Relations & Customer Support Specialist

, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market. Main Responsibilities Develop and execute PR strategies to promote Calo’s brand image in Qatar. Handle press releases, media relations, and event planning. Proactively engage with customers through calls, meetings, and digital channels. Maintain excellent communication in

both Arabic and English

across all interactions. Monitor customer feedback and work with internal teams to address pain points. Support business development efforts by building and nurturing relationships with key stakeholders. Manage and facilitate

governmental and business clearances

as needed. Act as the primary point of contact for local media and public inquiries. Identify opportunities for partnerships, collaborations, and community engagement. Handle escalated customer concerns with empathy and efficiency. Keep up to date with industry trends and competitor activities to inform PR and CX strategies. Ideal candidate Qualifications Qatari national with excellent communication skills in Arabic and English. 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities. Proven experience in managing client relationships and handling media communications. Knowledge & Competency Strong understanding of

B2B engagement

and

customer experience

. Skilled in public relations, media management, and brand promotion. Knowledge of handling

business clearances

in Qatar. Ability to develop and implement customer engagement strategies. Personality charismatic, confident, and approachable. Comfortable being the face of the brand. Professional, proactive, and adaptable in fast-paced environments. Strong problem-solving skills with the ability to think on your feet. Balanced approach to managing PR priorities alongside customer service needs.

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About Calo

Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

What you’ll be working on

As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.

Main Responsibilities

Develop and execute PR strategies to promote Calo’s brand image in Qatar Handle press releases, media relations, and event planning Proactively engage with customers through calls, meetings, and digital channels Maintain excellent communication in both Arabic and English across all interactions Monitor customer feedback and work with internal teams to address pain points Support business development efforts by building and nurturing relationships with key stakeholders Manage and facilitate governmental and business clearances as needed Act as the primary point of contact for local media and public inquiries Identify opportunities for partnerships, collaborations, and community engagement Handle escalated customer concerns with empathy and efficiency Keep up to date with industry trends and competitor activities to inform PR and CX strategies

Ideal candidate

Qualifications

Qatari national with excellent communication skills in Arabic and English 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities Proven experience in managing client relationships and handling media communications

Knowledge & Competency

Strong understanding of B2B engagement and customer experience Skilled in public relations, media management, and brand promotion Knowledge of handling business clearances in Qatar Ability to develop and implement customer engagement strategies

Personality

charismatic, confident, and approachable. Comfortable being the face of the brand Professional, proactive, and adaptable in fast-paced environments Strong problem-solving skills with the ability to think on your feet Balanced approach to managing PR priorities alongside customer service needs

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Service Desk Analyst

The primary responsibilities of the Service Desk Analyst:

Functional Responsibilities:

• Ensure full availability of Service Desk telephone, email, and other channels of support during their shift.
• Provide telephone and email support for clients and users.
• Proactively monitor support mailboxes and log in to the system.
• Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in to the service desk tool.
• Create, document, and review work instructions to help deal with similar incidents and requests.
• Take full ownership of all open Incidents and Service Requests and update them daily at a minimum.
• Support Workplace Services in providing remote support to resolve users’ issues. Educate end-users on technology best practices, self-help resources, and preventive measures to enhance their knowledge and reduce recurring incidents.
• Maintain accurate and up-to-date documentation, including knowledge base articles and troubleshooting guides, to facilitate efficient issue resolution and knowledge sharing among the service desk team.
• Ensure that Service Desk operations directly contribute to strategic business objectives by minimizing downtime, enhancing user productivity, and supporting the continuous operation of critical IT services.
• Align all activities with IT and service management goals, ensuring that every service desk interaction contributes to MEEZA's overall business success and customer satisfaction.

Knowledge, Skills & Experience

Academic & Professional Qualifications:

• Bachelor’s degree in computer science, Information Systems, Engineering, or equivalent.

Experience:

• 3-4 years of experience in delivering remote IT support via telephone and remote support tools within an IT Service Provider environment.

Skills and Requirements:

• Strong problem-solving abilities to diagnose and resolve customer issues.
• Excellent written and verbal communication skills, with a keen focus on effective customer service.
• Customer oriented mindset, meticulous attention to detail, along with empathy and patience, to consistently deliver high-quality support to clients.
• Hands-on experience with Microsoft Operating Systems and the Office suite.
• Mandatory expertise in Microsoft Active Directory, Exchange, Azure, and O365 administration.
• Knowledge of IT Service Management principles, ITIL V4 Foundation certification.
• Knowledge of fundamental IT security principles.
• Experience with ITSM tools, preferably HP/Microfocus Service Manager, is an asset.
• Proficiency in Microsoft Active Directory, Exchange, and O365.
• Preferred : Industry certifications such as MCITP, MCTS, Microsoft 365, Microsoft Azure Fundamentals, CCNA, and CCNP, supported by practical hands-on experience.
• Preferred : Familiarity with various network systems, including CISCO IPT, VPN services, and basic first-level network troubleshooting skills.
• Preferred : Experience or knowledge of SCCM, Intune, BitLocker, and endpoint security is highly recommended.

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Service Desk Analyst The primary responsibilities of the Service Desk Analyst: Functional Responsibilities: Ensure full availability of Service Desk telephone, email, and other channels of support during their shift. Provide telephone and email support for clients and users. Proactively monitor support mailboxes and log in to the system. Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in to the service desk tool. Create, document, and review work instructions to help deal with similar incidents and requests. Take full ownership of all open Incidents and Service Requests and update them daily at a minimum. Support Workplace Services in providing remote support to resolve users’ issues. Educate end-users on technology best practices, self-help resources, and preventive measures to enhance their knowledge and reduce recurring incidents. Maintain accurate and up-to-date documentation, including knowledge base articles and troubleshooting guides, to facilitate efficient issue resolution and knowledge sharing among the service desk team. Ensure that Service Desk operations directly contribute to strategic business objectives by minimizing downtime, enhancing user productivity, and supporting the continuous operation of critical IT services. Align all activities with IT and service management goals, ensuring that every service desk interaction contributes to MEEZA's overall business success and customer satisfaction. Knowledge, Skills & Experience Academic & Professional Qualifications: Bachelor’s degree in computer science, Information Systems, Engineering, or equivalent. Experience: 3-4 years of experience in delivering remote IT support via telephone and remote support tools within an IT Service Provider environment. Skills and Requirements: Strong problem-solving abilities to diagnose and resolve customer issues. Excellent written and verbal communication skills, with a keen focus on effective customer service. Customer oriented mindset, meticulous attention to detail, along with empathy and patience, to consistently deliver high-quality support to clients. Hands-on experience with Microsoft Operating Systems and the Office suite. Mandatory expertise in Microsoft Active Directory, Exchange, Azure, and O365 administration. Knowledge of IT Service Management principles, ITIL V4 Foundation certification. Knowledge of fundamental IT security principles. Experience with ITSM tools, preferably HP/Microfocus Service Manager, is an asset. Proficiency in Microsoft Active Directory, Exchange, and O365. Preferred : Industry certifications such as MCITP, MCTS, Microsoft 365, Microsoft Azure Fundamentals, CCNA, and CCNP, supported by practical hands-on experience. Preferred : Familiarity with various network systems, including CISCO IPT, VPN services, and basic first-level network troubleshooting skills. Preferred : Experience or knowledge of SCCM, Intune, BitLocker, and endpoint security is highly recommended.

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**Service Desk Agent (call center)**
- **Skill Required**_
- Proficient in English both written and verbal.
- Ticketing systems experience.
- Service desk environment experience.
- IT background is preferred.
- 5 pm to 1 am QST from Monday to Sunday (2 weeks rotation).
- Working remotely.

**Job Type**: Temporary
Contract length: 2 months

Our mission is to be the preferred IT Services and Solutions provider in the Middle East and North Africa.

For our employees, this means working in a team committed to service excellence and continual innovation in a fast-paced and dynamic work environment.

We’re looking for passionate, self-motivated, and creative team players who want to work hard and be rewarded. If this sounds like you, we’d like to hear from you.

**WHAT CAN MEEZA OFFER YOU?**
***
- **MEEZA is committed to providing thought leadership that will enable our employees to be involved in bringing global firsts to the market.**
***:

- **MEEZA is one of the fastest growing technology companies in the Middle East which means an exciting and rewarding work environment for our employees.**
***:

- **MEEZA is playing a key role in the transformation of Qatar into a knowledge-based society which means our employees can make a real impact.**
***:

- **MEEZA is committed to developing our team; we provide opportunities to develop your skills, further your career and achieve your goals.**
***:

- **MEEZA is not just about hard work; the company remains true to its entrepreneurial roots and has a young and passionate team that is just as devoted to having fun as they are to delivering service excellence.**
***:

- **MEEZA offers market-leading benefits packages.**
***

**IMPORTANT STEPS TO FOLLOW**:
***

***:
The primary responsibility of the **Service Desk Analyst** is to
- Proactively monitor support mailboxes and log in to the system.
- Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in the service desk tool.
- Create, document, and review work instructions to help deal with similar incidents and requests.
- Take full ownership of all open Incidents and Service Requests and update them on a daily basis as a minimum.
- Support Work Place Services in providing desk-side support to resolve users’ issues.
- As a result, members of the Service Desk team must have excellent verbal and written communication skills and troubleshooting skills as well as a thorough knowledge of all MEEZA’s products, services, tools, and Service Management processes
- A high percentage of first contact resolution of clients’ and users’ Incidents and Service Requests.
- Achieve a set level of first-level resolution of clients’ and users’ Incidents and Service Requests.
- Ability to create work instructions to share acquired knowledge with peers.
- To work within structured and defined service management practices (Incident, Change, Configuration, Release Management, etc)
- To work and be measured against strict Service Level Agreements
- Provide clients and users with clear, concise updates in relation to their Incidents and requests.
- Ability to work in all possible shifts (24*7 on shift basis).

**Operating Environment, Framework & Boundaries**:

- Work within technical strategies driven by business objectives and Enterprise architecture based on industry-recognized standards
- Must have the ability to work effectively in a multi-national, multi-cultural environment
- All outputs must adhere to the MEEZA SMF and agreed ISO standards

**Communications and Working Relationships**:

- Support in the resolution of client-related incidents
- Support continuous communication with all MEEZA clients on the status of their Service Requests
- Maintain technical compliance with all business directions and standards
- Undertaking to train entry-level employees

**Knowledge, Skills & Experience**:

- Post-secondary education in IT or related field
- Current Microsoft or Cisco certifications backed with practical hands-on experience (MCITP, MCTS, Microsoft 365, Microsoft Azure Fundamentals, CCNA and CCNP)
- Hands-on experience of the different network systems such as CISCO IPT, VPN service, and first-level basic network troubleshooting skills.
- ITIL v3 / v4 Foundation (Training will be provided).
- In-depth knowledge and experience about the different end-user environments such as - but not limited to - Microsoft Office Suite, print management and administration, file sharing and collaboration, and basic hardware knowledge.
- Hands-on experience with Microsoft Operating systems (Windows 10, Windows server).
- Experience required with Microsoft Active Directory, Exchange, Azure and O365 administration.
- Appropriate knowledge about IT security fundamentals.
- Hands-on experience with endpoint security systems.
- Basic knowledge of desktop/server virtualization.
- Experience with HP Service Manager is a plus.
- Experience with Microsoft Active Directory, Exchange and O365.
- Experience or knowledge about SCCM, Intune, and Bitlocker is highly recommended.
- Operational experience in maintaining complex IT environments.
- Excellent English and Arabic written and verbal communication skills.

**About the role**

You will provide welfare and counselling support to Cabin Crew by assisting incident or occurrences of personnel or a professional nature in order to increase moral and motivational levels of Crew.

**Operational role includes**:
Provide necessary support by assisting with any Cabin Crew related matters during their tenure.

Responsible for handling an effective administrative support function within the Department.

Provide care and support to Cabin Crew who need of any counselling through illness or any other personal challenges.

Monitor Cabin Crew absences which may be due to sickness or non
- availability for duty, and provide them with the required guidance.

Assisting Cabin Crew with a direct view into resolving issues or by referral to relevant department / person in order to provide a solution to issues faced.

Liaise with internal and external departments for any employee related issues whilst ensuring that all stakeholders are up to date with the latest information.

Provide assistance to Cabin Crew by acting as a key liaison between external parties.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**Qualifications**:
**About you**
- Relevant College or University qualification to min Bachelor's level with minimum 3 years of job-related experience required or High School/Vocational/ relevant Diploma with minimum 4 years of job-related experience.

It is essential to have
- Ability to use logic and reasoning to identify and analyse the pros/cons of alternative solutions, conclusions, or approaches to problems.
- Highly developed interpersonal skills and the ability to be empathetic
- Excellent English communication skills, both verbal and written
- Possess excellent people management skills
- Ability to work in shift pattern, roster based including night shifts.
- Holding a valid Qatar Driving license will be an added advantage.
- Cabin Crew experience will be an added advantage

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.