27 Helpdesk Specialist jobs in Qatar

Job Overview

Job Title: Helpdesk Specialist II

Location: Doha, Qatar

Job Responsibilities

Trace Systems is actively recruiting for a Helpdesk Specialist II to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha,Qatar.

The Job Responsibilities Include, But Are Not Limited To

• Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues);
• Provide Tier 1 hands-on support to users on the AOC/CAOC floor;
• Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required;
• Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure;
• Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance;
• Manage SIPR PKI program;
• Coordinate on Firewall Exemption Requests (FERs)/Bluecoat Exemption Requests (BERs);
• Maintain the CFP status display systems to remotely monitor and track status of all systems, networks and connections, including internal and external links and circuits;
• Serve as focal point for ASIs and time change order/item (e.g., NOTAMs, TCTOs,
• TCNO, MTO, CCO and CTO) management, processing, tracking and status reportingacross all network enclaves;
• Maintain status tracking applications/tools; create, update, and coordinate status reports and presentation slides (i.e., COMSTATs, SITREP, etc.); and brief AFCENT leadership to provide situational awareness on outages/failures;
• Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs;
• Provide system support to clients operating on the network/domain;
• Configure client level software, modify software configuration, and perform basicconfiguration management functions;
• Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;Install equipment IAW AFCENT and SPIN-C directives;
• Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions;
• Periodically review the organization's needs for computer resources and validate computer equipment requirements;
• Promote user awareness concerning unauthorized or illegal use of computer hardware and software;
• Implement client workstation software patches, security fixes, and service releases according to local instructions;
• Other duties as required
  
  

Minimum Qualifications

• Active, in-scope US Government issued Secret clearance with eligibility.
• Due to the nature of the work and contract requirements, US Citizenship is required.
• DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher
  
  

General Experience

• Responding to help desk tickets and resolving technical issues for hardware, software, and network systems
• Providing support for operating systems(Windows, macOS, Linux) and common software applications
• Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues
• Assisting end-users with systme logins, password resets and account management.
  
  

Education

• Associates degree in Computer Science or related field; or 2+ years' IT Help Desk Support experience, and 2+ years' of experience in Computer/IT hardware support (experience may be concurrent)
  
  

Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: #jointracesystems

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. #J-18808-Ljbffr

Job Overview

Job Title:

Helpdesk Specialist I

Location:

Doha, Qatar

Job Responsibilities

Trace Systems is actively recruiting for a Helpdesk Specialist I to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha,Qatar.

The Job Responsibilities Include, But Are Not Limited To

Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues); Provide Tier 1 hands-on support to users on the AOC/CAOC floor; Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required; Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure; Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance; Manage SIPR PKI program; Coordinate on Firewall Exemption Requests (FERs)/Bluecoat Exemption Requests (BERs); Maintain the CFP status display systems to remotely monitor and track status of all systems, networks and connections, including internal and external links and circuits; Serve as focal point for ASIs and time change order/item (e.g., NOTAMs, TCTOs, TCNO, MTO, CCO and CTO) management, processing, tracking and status reportingacross all network enclaves; Maintain status tracking applications/tools; create, update, and coordinate status reports and presentation slides (i.e., COMSTATs, SITREP, etc.); and brief AFCENT leadership to provide situational awareness on outages/failures; Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs; Provide system support to clients operating on the network/domain; Configure client level software, modify software configuration, and perform basicconfiguration management functions; Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;Install equipment IAW AFCENT and SPIN-C directives; Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions; Periodically review the organization's needs for computer resources and validate computer equipment requirements; Promote user awareness concerning unauthorized or illegal use of computer hardware and software; Implement client workstation software patches, security fixes, and service releases according to local instructions; Other duties as required

Minimum Qualifications

Active, in-scope US Government issued Top Secret clearance with SCI eligibility. Due to the nature of the work and contract requirements, US Citizenship is required. DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher

General Experience

Responding to help desk tickets and resolving technical issues for hardware, software, and network systems Providing support for operating systems(Windows, macOS, Linux) and common software applications Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues Assisting end-users with systme logins, password resets and account management.

Education

Associates degree in Computer Science or related field; or 2+ years' IT Help Desk Support experience, and 2+ years' of experience in Computer/IT hardware support (experience may be concurrent)

Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

To Apply:

We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: #jointracesystems

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. #J-18808-Ljbffr

Job Overview

Job Title:

Helpdesk Specialist II

Location:

Doha, Qatar

Job Responsibilities

Trace Systems is actively recruiting for a Helpdesk Specialist II to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha,Qatar.

The Job Responsibilities Include, But Are Not Limited To

Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues); Provide Tier 1 hands-on support to users on the AOC/CAOC floor; Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required; Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure; Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance; Manage SIPR PKI program; Coordinate on Firewall Exemption Requests (FERs)/Bluecoat Exemption Requests (BERs); Maintain the CFP status display systems to remotely monitor and track status of all systems, networks and connections, including internal and external links and circuits; Serve as focal point for ASIs and time change order/item (e.g., NOTAMs, TCTOs, TCNO, MTO, CCO and CTO) management, processing, tracking and status reportingacross all network enclaves; Maintain status tracking applications/tools; create, update, and coordinate status reports and presentation slides (i.e., COMSTATs, SITREP, etc.); and brief AFCENT leadership to provide situational awareness on outages/failures; Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs; Provide system support to clients operating on the network/domain; Configure client level software, modify software configuration, and perform basicconfiguration management functions; Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;Install equipment IAW AFCENT and SPIN-C directives; Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions; Periodically review the organization's needs for computer resources and validate computer equipment requirements; Promote user awareness concerning unauthorized or illegal use of computer hardware and software; Implement client workstation software patches, security fixes, and service releases according to local instructions; Other duties as required

Minimum Qualifications

Active, in-scope US Government issued Secret clearance with eligibility. Due to the nature of the work and contract requirements, US Citizenship is required. DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher

General Experience

Responding to help desk tickets and resolving technical issues for hardware, software, and network systems Providing support for operating systems(Windows, macOS, Linux) and common software applications Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues Assisting end-users with systme logins, password resets and account management.

Education

Associates degree in Computer Science or related field; or 2+ years' IT Help Desk Support experience, and 2+ years' of experience in Computer/IT hardware support (experience may be concurrent)

Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

To Apply:

We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: #jointracesystems

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. #J-18808-Ljbffr

About Calo

Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

What you’ll be working on

As the Public Relations & Customer Support Specialist , you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.

Main Responsibilities

• Develop and execute PR strategies to promote Calo’s brand image in Qatar.
• Handle press releases, media relations, and event planning.
• Proactively engage with customers through calls, meetings, and digital channels.
• Maintain excellent communication in both Arabic and English across all interactions.
• Monitor customer feedback and work with internal teams to address pain points.
• Support business development efforts by building and nurturing relationships with key stakeholders.
• Manage and facilitate governmental and business clearances as needed.
• Act as the primary point of contact for local media and public inquiries.
• Identify opportunities for partnerships, collaborations, and community engagement.
• Handle escalated customer concerns with empathy and efficiency.
• Keep up to date with industry trends and competitor activities to inform PR and CX strategies.

Ideal candidate

Qualifications

• Qatari national with excellent communication skills in Arabic and English.
• 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities.
• Proven experience in managing client relationships and handling media communications.

Knowledge & Competency

• Strong understanding of B2B engagement and customer experience .
• Skilled in public relations, media management, and brand promotion.
• Knowledge of handling business clearances in Qatar.
• Ability to develop and implement customer engagement strategies.

Personality

• charismatic, confident, and approachable. Comfortable being the face of the brand.
• Professional, proactive, and adaptable in fast-paced environments.
• Strong problem-solving skills with the ability to think on your feet.
• Balanced approach to managing PR priorities alongside customer service needs.

#J-18808-Ljbffr

About Calo

Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

What you’ll be working on

As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.

Main Responsibilities

• Develop and execute PR strategies to promote Calo’s brand image in Qatar
• Handle press releases, media relations, and event planning
• Proactively engage with customers through calls, meetings, and digital channels
• Maintain excellent communication in both Arabic and English across all interactions
• Monitor customer feedback and work with internal teams to address pain points
• Support business development efforts by building and nurturing relationships with key stakeholders
• Manage and facilitate governmental and business clearances as needed
• Act as the primary point of contact for local media and public inquiries
• Identify opportunities for partnerships, collaborations, and community engagement
• Handle escalated customer concerns with empathy and efficiency
• Keep up to date with industry trends and competitor activities to inform PR and CX strategies
  
  

Ideal candidate

Qualifications

• Qatari national with excellent communication skills in Arabic and English
• 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities
• Proven experience in managing client relationships and handling media communications
  
  

Knowledge & Competency

• Strong understanding of B2B engagement and customer experience
• Skilled in public relations, media management, and brand promotion
• Knowledge of handling business clearances in Qatar
• Ability to develop and implement customer engagement strategies
  
  

Personality

• charismatic, confident, and approachable. Comfortable being the face of the brand
• Professional, proactive, and adaptable in fast-paced environments
• Strong problem-solving skills with the ability to think on your feet
• Balanced approach to managing PR priorities alongside customer service needs
  
  

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About Calo

Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. What you’ll be working on As the Public Relations & Customer Support Specialist , you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market. Main Responsibilities Develop and execute PR strategies to promote Calo’s brand image in Qatar. Handle press releases, media relations, and event planning. Proactively engage with customers through calls, meetings, and digital channels. Maintain excellent communication in both Arabic and English across all interactions. Monitor customer feedback and work with internal teams to address pain points. Support business development efforts by building and nurturing relationships with key stakeholders. Manage and facilitate governmental and business clearances as needed. Act as the primary point of contact for local media and public inquiries. Identify opportunities for partnerships, collaborations, and community engagement. Handle escalated customer concerns with empathy and efficiency. Keep up to date with industry trends and competitor activities to inform PR and CX strategies. Ideal candidate Qualifications Qatari national with excellent communication skills in Arabic and English. 2–4 years of experience in Public Relations and / or Business Development, with customer-facing responsibilities. Proven experience in managing client relationships and handling media communications. Knowledge & Competency Strong understanding of B2B engagement and customer experience . Skilled in public relations, media management, and brand promotion. Knowledge of handling business clearances in Qatar. Ability to develop and implement customer engagement strategies. Personality charismatic, confident, and approachable. Comfortable being the face of the brand. Professional, proactive, and adaptable in fast-paced environments. Strong problem-solving skills with the ability to think on your feet. Balanced approach to managing PR priorities alongside customer service needs. Powered by JazzHR

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About

Calo Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. What you’ll be working on As the

Public Relations & Customer Support Specialist

, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market. Main Responsibilities Develop and execute PR strategies to promote Calo’s brand image in Qatar. Handle press releases, media relations, and event planning. Proactively engage with customers through calls, meetings, and digital channels. Maintain excellent communication in

both Arabic and English

across all interactions. Monitor customer feedback and work with internal teams to address pain points. Support business development efforts by building and nurturing relationships with key stakeholders. Manage and facilitate

governmental and business clearances

as needed. Act as the primary point of contact for local media and public inquiries. Identify opportunities for partnerships, collaborations, and community engagement. Handle escalated customer concerns with empathy and efficiency. Keep up to date with industry trends and competitor activities to inform PR and CX strategies. Ideal candidate Qualifications Qatari national with excellent communication skills in Arabic and English. 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities. Proven experience in managing client relationships and handling media communications. Knowledge & Competency Strong understanding of

B2B engagement

and

customer experience

. Skilled in public relations, media management, and brand promotion. Knowledge of handling

business clearances

in Qatar. Ability to develop and implement customer engagement strategies. Personality charismatic, confident, and approachable. Comfortable being the face of the brand. Professional, proactive, and adaptable in fast-paced environments. Strong problem-solving skills with the ability to think on your feet. Balanced approach to managing PR priorities alongside customer service needs.

#J-18808-Ljbffr

About Calo

Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

What you’ll be working on

As the Public Relations & Customer Support Specialist, you will be the face of Calo in Qatar, representing our brand to both businesses and customers with professionalism and warmth. You will lead public relations initiatives, strengthen relationships with B2B partners, and engage with customers to ensure their satisfaction and loyalty. Your role will blend strategic PR activities, such as media relations, events, and brand promotion with hands-on customer support, ensuring a seamless experience at every touchpoint. You will also manage governmental and business clearances, coordinate with internal teams, and actively contribute to growing Calo’s presence and reputation in the Qatari market.

Main Responsibilities

Develop and execute PR strategies to promote Calo’s brand image in Qatar Handle press releases, media relations, and event planning Proactively engage with customers through calls, meetings, and digital channels Maintain excellent communication in both Arabic and English across all interactions Monitor customer feedback and work with internal teams to address pain points Support business development efforts by building and nurturing relationships with key stakeholders Manage and facilitate governmental and business clearances as needed Act as the primary point of contact for local media and public inquiries Identify opportunities for partnerships, collaborations, and community engagement Handle escalated customer concerns with empathy and efficiency Keep up to date with industry trends and competitor activities to inform PR and CX strategies

Ideal candidate

Qualifications

Qatari national with excellent communication skills in Arabic and English 2–4 years of experience in Public Relations and/or Business Development, with customer-facing responsibilities Proven experience in managing client relationships and handling media communications

Knowledge & Competency

Strong understanding of B2B engagement and customer experience Skilled in public relations, media management, and brand promotion Knowledge of handling business clearances in Qatar Ability to develop and implement customer engagement strategies

Personality

charismatic, confident, and approachable. Comfortable being the face of the brand Professional, proactive, and adaptable in fast-paced environments Strong problem-solving skills with the ability to think on your feet Balanced approach to managing PR priorities alongside customer service needs

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Experience: 3+ Years

Qualification: Any degree

Job Description:

We are seeking a Software Developer with the following qualifications:

1. 3 to 5 years of experience in software development.
2. Core skills in JavaScript, REST API, and programming in any language (Java/PHP/Python/.NET).
3. 2 or more years of experience in one or more of the following areas: Customer Support, Financial Services, or PayPal Operations.
4. Strong English written and verbal communication skills.
5. Willingness to work on shifts (24/7).
6. Designing and creating engineering specifications for software programs and applications.
7. Coding, modifying, testing, and debugging programs according to design specifications.
8. Working with quality assurance to develop software test plans.
9. Collaborating with hardware engineers to assess and test hardware and software interaction.
10. Implementing a specific development methodology.
11. Documenting software specifications.
12. Developing software prototypes.
13. Experience in Java and C++.
14. Experience in RDBMS and SQL; experience in Cassandra is an added advantage.
15. Excellent knowledge in practicing OOAD, architectural and design patterns.
16. Proficient in UNIX and Shell scripting; knowledge of Perl/Python is an added advantage.
17. Familiarity with web technologies.
18. Familiarity with version control tools like GIT/Github.
19. Participation in and familiarity with Agile (Scrum) project methodology and practices.

Education: Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering, or related field.

Job Type: Contract To Hire

Job Category: Software Developer

Job Positions: 8

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