40 Helpdesk Support jobs in Qatar

Job Description

We are currently looking IT Helpdesk Support Engineer for our Qatar operations with the following terms & conditions.

Required Skills and Qualifications

• Bachelor's degree in Computer Science, or a related field
• Relevant Microsoft certifications: Windows Client; Managing Modern Desktop; Azure
• Minimum 2 year of hands-on experience Microsoft Client and server platforms as a

helpdesk technician

• Effective communication skills in both written and verbal forms
• Mandatory: Fluent Arabic & English speaker

Joining time frame: 2 weeks (maximum 1 month)

Job Description

We are currently looking for IT Network and System Support for our Qatar operations with the following Skill set and terms & conditions.

TECHNICAL SKILLS & WORK EXPERIENCE:

Knowledge & Experience:

Bachelor Degree in IT or IT related field

Proven experience as a System Administrator, Network Administrator or similar role

Experience with databases, networks (LAN, WAN) and patch management

Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery

Ability to create scripts in Python, Perl or other language

Familiarity with various operating systems and platforms

Resourcefulness and problem-solving aptitude

Excellent communication skills Release Management and version control knowledge

Excellent Business and system analysis skills

Project management skills

IT Security excellent awareness

Experience with or knowledge of programming languages and operating systems; current equipment and technologies, enterprise backup and recovery procedures, system performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching

Experience in project management, application design and integration, and cloud computing (specifically Microsoft Azure)

Expertise in creating, analyzing, and repairing large-scale distributed systems

Creating volumes, assigning to servers and remote replication

Proven experience in a network administrator role

Hands on experience in networking, routing and switching

Excellent knowledge of best practices around management, control, and monitoring of server infrastructure

Experience with firewalls, Internet VPN's remote implementation, troubleshooting, and problem resolution is desired

Ability to set up and configure server hardware

Familiarity with backup and recovery software and methodologies

Joining time frame: 2 weeks (maximum 1 month)

• m based on priority.
• Escalate unresolved issues to higher-level support as needed.
• Install, configure, and maintain workstations, devices, peripherals, and software.
• Support Microsoft Office 365 applications (Word, Excel, PowerPoint, Teams, OneDrive, Visio, Project).
• Configure and support Outlook email (domain and non-domain users).
• Provide support for mobile devices, tablets, iPads, corporate email, and Wi-Fi setup.
• Setup and manage printers, conference/meeting room systems, IP phones, and smart TVs.
• Manage antivirus/endpoints, CCTV, and access control systems.
• Maintain inventory of IT assets, licenses, and track end-of-life products.
• Perform user onboarding/offboarding with proper setup and data backup.
• Write/update training manuals, train staff on troubleshooting, and prepare analysis reports on recurring issues.
• Ensure compliance with ITIL standards and organizational IT policies.
• Willingness to work late hours when required for emergencies.

Requirements

• Education: Bachelor's degree in IT or related field.
• Experience: 3–5 years of hands-on IT Helpdesk/Technical Support experience.

• Technical Skills:

• Windows & macOS clients, basic Windows Server & Linux knowledge

• Microsoft Office 365 suite
• Outlook, email, and mobile device configuration
• Networking basics (VLAN, subnetting)
• IP phones, printers, conferencing systems

• Antivirus/endpoints, CCTV, Adobe products

• Preferred Certifications (Not Mandatory):

• Microsoft Certification (Windows Clients)

• ITIL v4 Foundation

Skills: cctv,ip,devices,it,itil

IT Helpdesk Support Engineer—English and Arabic Speaker—Mandatory

Location: Doha, Qatar

Salary: QAR 9,000 (Full Package)

Contract: 6 Months (Extendable)

About the Role

Our client, a leading multinational technology company, is seeking an experienced IT Helpdesk Support Engineer to join their team in Doha. The ideal candidate will provide both functional assistance and technical support to end-users, ensuring smooth operations of IT systems and infrastructure. This role offers the opportunity to work with advanced technologies in a fast-paced, multicultural environment.

Key Responsibilities

• Act as the first point of contact for technical support requests via phone, email, or in person.
• Provide functional guidance to users on deployed applications, equipment, and systems.
• Perform remote troubleshooting using diagnostic techniques and relevant tools.
• Conduct on-site installations, configurations, and maintenance of Windows and client software.
• Administer and manage endpoints, connectivity, storage, and user accounts (creation, activation, deactivation).
• Manage and operate the ManageEngine Suite (ServiceDesk Plus & Endpoint Central).
• Support attendance systems, telephony, network, and server-related tasks.
• Roll out patches, maintain backup systems, and ensure compliance policies are met.
• Maintain desktop technologies including laptops, phones, monitors, and printers.
• Research, resolve, and document technical queries following standard procedures.
• Collaborate effectively with colleagues, escalating issues when necessary.
• Suggest process improvements to enhance service efficiency.

Required Skills & Qualifications

• Bachelor's degree in Computer Science or a related field.
• Relevant Microsoft certifications: Windows Client, Managing Modern Desktop, Azure.
• Minimum 2 years of hands-on experience supporting Microsoft client and server platforms.
• Strong communication skills (verbal & written).
• Fluent in Arabic & English (mandatory).
• Customer service-oriented mindset with a proactive, problem-solving approach.

Why Join?

• Work with a prestigious multinational technology company.
• Opportunity to extend the contract and grow in a global environment.
• Competitive package: QAR 9,000 (all-inclusive).

Important.

Applicants must answer the pre-screening questions to be considered for this position.

THOSE WHO CAN JOIN IMMEDIATELY SHOULD APPLY. REGRETTABLY ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

About Job Hub Global

At Job Hub Global, we believe that people are at the heart of every great organization. As a premier HR consultancy, we are passionate about helping businesses thrive by providing bespoke recruitment, staff outsourcing, workforce solutions, and HR management consultancy services that are tailored to meet your unique needs.

With a deep understanding of the evolving workplace, we are committed to connecting exceptional talent with exceptional companies. Our mission is to empower businesses with the right people, processes, and strategies to drive success. Whether you're looking to build a high-performing team, streamline your workforce, or navigate the complexities of HR management, Job Hub Global is here to partner with you every step of the way.

Together, we'll turn challenges into opportunities and dreams into achievements. Your success is our business.

Job Types: Full-time, Contract

Contract length: 6 months

Pay: QAR9,000.00 per month

Application Question(s):

• Do you hold a Bachelor's degree in Computer Science or a related field?
• Do you have a minimum of 2 years of hands-on experience supporting Microsoft Client and Server platforms as a Helpdesk Technician?
• Are you fluent in both Arabic and English (spoken and written)?
• Do you currently hold any Microsoft certifications (Windows Client, Managing Modern Desktop, Azure)?
• his position offers a full package salary of QAR 9,000. Do you accept this compensation, and can you join immediately?

Job Description

Summary

In this role, you will provide technical assistance, support, Maintenance to related of the computer

system, software and hardware, environment by analysing requirements, resolving problems,

installing hardware and software solutions and supporting the internal IT Helpdesk. You will be

responsible for administration and internal support.

Key Duties & Responsibilities

1.Candidate must know ITIL - ITSM framework process and experience

2.Provide helpdesk support and resolve problems to the end user's satisfaction

3.Monitor Service Desk for tickets assigned to the queue, process first in first out based on

priority, monitor, respond quickly and effectively. Via "Phone, Email and Chat"

4.Report issues to the Service Desk for escalation.

5.Follow the internal standard policy and procedure keep update all Documentation.

6.Utilize and maintain the helpdesk tracking software for Maintain inventory of all equipment,

hardware's, and software's licenses as well as must know end of life products

7.Assist with onboarding of new users.

8.Install, test, and configure new workstations devices peripheral equipment and software.

9.Perform timely workstation hardware devices and software upgrades as required.

10.Well knowledge experienced Windows clients & MAC clients, basic knowledge for Windows

servers and Linux.

11.Well knowledge experienced Office 365, products support for end users, Word, Excel,

PowerPoint, MS team, OneDrive, Visio, and Project mgmt.

12.Mail configures for end users, Outlook configure, domain users and no domain, users,

13.Require support for all types of Mobile, tab, iPad user's support, corporate email configure

& Wi-Fi setup.

14.Local & Network printer need to know how to setup.

15.Meeting room setup for conference & meeting. Well know conference software, like skype,

how to use smart TV etc.

16.IP phone configuration support

17.All Adobe products basic knowledge Adobe reader, Adobe creative cloud, flash plyer

18.Well knowledge Antivirus or End point

19.During offboard user data must Backup

20.CCTV mgmt.….

21.Well Understand network VLAN & Sub netting mask

22.Basic experience Java product knowledge

23.Multiple browser experience.

24.Whenever require as per emergency to late stay in office for assign task or pending work

need to complete.

25.Access control system need to know creating user and adding permission.

26.Well hands on experience how to use tools and troubleshooting, Training other staff

members on troubleshooting and diagnosing problems

27.Writing, editing, and revising training manuals for new and updated software and hardware

28.Requesting feedback and/or monitoring calls and other methods of correspondence to

improve training methods

29.Running reports to analyses common complaints and problems

Education Qualification.

• Educational certification bachelor's degree in computer sciences
• 3-5 Years of Experience
• Certification in the same filed (Preferable)

Responsibilities:

• Resolve customer issues with company products
• Answer other customer questions and offer them access to helpful resources
• Direct questions to the right department when needed
• Ensure customer satisfaction
• Manage all desk administrative duties
• Maintain accurate records of interactions with customers and recurring user problems
• Follow up with customers as needed to ensure any problems are resolved

Requirements:

• Immediate joiners required
• Arabic speaker will be an advantage
• Strong written and verbal communication skills
• Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent
• Interpersonal skills that function to create connections and positive experiences for customers
• Technological skills specific to the company's products and trouble-shooting practices
• Patience with customers and ability to remain calm
• Organizational abilities

Job Type: Full-time

Application Question(s):

• What is your Salary expectation?
• Do you have a valid QID with NOC?
• If you are selected how soon you can join?

Education:

• Bachelor's (Preferred)

Experience:

• Help desk: 3 years (Preferred)

We are looking for Helpdesk Engineer for Qatar location.

Nationality: Arabic

If you are available, please send your cv immediately.

Help Desk Engineer

• Able to use and support the services using client ticketing system (BMC remedy)
• Receive requests for technical support and service requests from the employees through the e-mail or the RMC system and provide 1st and 2nd level support over email and phone for Incidents and Services Requests related to Internet, equipment, network, infrastructure, user inquiries, etc.
• Analyze the problems and open incidents to provide permanent or temporary solution where possible.
• Conduct root cause analysis for the major or repeated incidents affecting the applications.
• Escalate tickets to technicians in the field and /or other departments and follow up with them until they are complete.
• Execute third party Respondent's recommendations to solve the problem.
• Follow-up with the technical support technicians and ensure that they perform the tasks assigned to them and distribute work among them to ensure obstacle-free work and smooth load.
• Provide technical support activities for desktops, laptops, printers and copiers, MFPs, etc.
• Provide remote technical support services when needed
• Troubleshoot, perform incident recovery, and fulfill urgent requests.
• Work with the various teams to follow up on any security events or issues and participate in consultations with other stakeholders when needed for tasks related to Business Analysis, System Analysis, etc.
• Develop the necessary guidelines, manuals, and material
• Transfer equipment as needed and ensure its operation and security.
• Provide user guidance and training to applications and produce the necessary reports as needed
• Document and log all call information according to the standard operating procedures and update the CMDB.
• Ensure that the initial response, ongoing communication and resolution times are within established SLAs.
• Schedule, test and apply the updates and patches as required, Support the Planned Maintenance and Downtime activities during the approved maintenance windows for production environments and implement Planned Maintenance/Downtime activities according to the approved maintenance windows.
• Move equipment as needed and ensure its operation and security.

Job Type: Full-time

Pay: QAR5, QAR7,000.00 per month

Experience:

• BMC remedy: 2 years (Preferred)

To monitor, maintain, and support the telecom network infrastructure and services, ensuring maximum uptime, quick resolution of incidents, and proactive issue management. This role acts as the first point of contact for telecom-related issues, providing troubleshooting, escalation, and coordination with field teams and vendors.

Key Responsibilities

• Monitor network operations, alarms, and system performance on a 24x7 basis.
• Provide first-level support and troubleshooting for telecom and IT-related incidents.
• Respond to service requests, incidents, and maintenance activities via ticketing systems, phone, or email.
• Escalate issues to higher-level engineers or vendors when necessary, ensuring timely resolution.
• Perform routine checks, preventive maintenance, and health monitoring of telecom systems.
• Maintain accurate incident logs, reports, and documentation of technical issues and resolutions.
• Coordinate with field technicians and vendors for on-site support and repairs.
• Follow standard operating procedures (SOPs) and service-level agreements (SLAs).
• Support planned maintenance, upgrades, and testing activities.
• Ensure compliance with safety, security, and company policies.

Qualifications & Skills

• Bachelor's degree or diploma in Telecommunications, Computer Science, IT, or related field.
• 1–3 years of experience in NOC, help desk, or telecom/IT support (freshers with technical knowledge may be considered).
• Knowledge of telecom systems, IP networks, switches, routers, and monitoring tools.
• Familiarity with ticketing/help desk software and escalation processes.
• Strong problem-solving and analytical skills.
• Ability to work under pressure in a 24/7 environment (shift work required).
• Good communication and interpersonal skills.

Job Type: Full-time

Pay: From QAR2,000.00 per month

We're Hiring | Service Desk Analyst – Qatar

Greetings from Proztec Qatar

We are excited to announce an amazing career opportunity with one of our prestigious clients in Qatar for the position of Service Desk Analyst.

If you have a passion for IT support, problem-solving, and delivering exceptional customer experiences — we'd love to connect with you

Position: Service Desk Analyst

Location: Qatar

Experience: 3–4 years in IT Service Desk / Technical Support

Key Responsibilities:

Provide first-line technical support via phone, email, and remote tools.

Log, monitor, and resolve incidents and service requests using ITSM tools.

Troubleshoot system, application, and network-related issues.

Support Microsoft technologies — Active Directory, Exchange, Azure, and O365.

Maintain accurate documentation and knowledge base articles.

Ensure timely resolution and high customer satisfaction.

Qualifications & Skills:

Bachelor's degree in Computer Science, Information Systems, or related field.

3–4 years of experience in remote IT support or service desk environments.

Strong technical skills in Windows OS, Office 365, and Active Directory.

ITIL v4 Foundation certification (mandatory).

Preferred: Microsoft 365, Azure Fundamentals, CCNA/CCNP certifications.

If this opportunity matches your profile and career goals, we'd love to hear from you

Please send your updated CV to

Or comment below / DM me your details at :

• Name
• Nationality
• Total Experience
• Relevant Experience
• Current Location
• Visa Status
• Current Salary
• Expected Salary
• Notice Period

About Proztec:

Proz Technologies (Proztec) is a leading ICT solutions provider headquartered in Doha, Qatar, with a talented team of over 300 professionals delivering cutting-edge technology services.

Job Type: Full-time

Pay: QAR4, QAR5,000.00 per month