112 Helpline Support jobs in Qatar

WE are looking with MALE candidate.

Are you fluent in Arabic, Malayalam, and English?

Do you have experience in a call center environment?

We want YOU to join our growing team

Requirements:

Proficiency in Arabic, Malayalam, and English (spoken & written)

Previous experience working in a call center is a MUST

Excellent communication and customer service skills

Ability to multitask and handle high-pressure situations professionally

What We Offer:

Competitive Salary

Supportive Work Environment

Career Growth Opportunities

Training & Development Programs

Transferable visa

Job Type: Full-time

Pay: From QAR3,000.00 per month

We are looking for a Call Center Agent who can join immediately.

REQUIREMENTS, QUALIFICATIONS & SKILLS

• At least high school graduate.
• Minimum 2-3 years experience in Call Center. Sales experience is an advantage.
• Fluent in English.
• Able to communicate fluently, confidently and politely with good speaking skills.
• Call Center technical skills: CRM, escalation, complaint management, etc.
• Ready to work in shifts.

Job Types: Full-time, Permanent

Pay: QAR3, QAR4,000.00 per month

Ability to commute/relocate:

• Doha: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please do not forget to attach your updated CV.

Education:

• High school or equivalent (Required)

Experience:

• Call Center: 2 years (Required)

Language:

• fluent English (Required)

License/Certification:

• Qatar ID (Required)

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist

YOUR TASKS:

• Provide a high level of customer service and professionalism, taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.
• Follow Gateway clearance procedures as outlined in the manual to comply with the GSOP procedures and safe working practices.
• Provide daily updates on clearance status of all shipments held in customs for clearance on ACA
• Daily check points to be created for network visibility using appropriate exception codes.
• Track and trace shipments in adherence to DHL's network trace standards and investigate thoroughly undelivered, returned, delayed, lost, damaged and held shipments. Ensure that the customer is fully updated on any query or issue within the agreed time
• Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided with accurate information on transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.
• Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly.

YOUR PROFILE:

• Proven ability to work under pressure in a fast paced, time sensitive environment
• Sound educational back ground with knowledge of the Service Industry, an added advantage
• Good oral and written communication skills – English & Arabic preferable
• Tolerance for stress in a fast paced working environment.
• Adheres to policies and procedures
• Possesses good relationship building and interpersonal skills
• Ability to effectively contribute as a team member as part of a busy team

OUR OFFER:

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now

We look forward to receiving your application

Female Call Center Representative who has knowledge in Syrian Food

Job Type: Full-time

Pay: QAR3, QAR5,000.00 per month

Ability to commute/relocate:

• Doha: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• call center / customer representative: 2 years (Preferred)

Language:

• arabic and english (Preferred)

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist

YOUR TASKS:

• Provide a high level of customer service and professionalism, taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.
• Follow Gateway clearance procedures as outlined in the manual to comply with the GSOP procedures and safe working practices.
• Provide daily updates on clearance status of all shipments held in customs for clearance on ACA
• Daily check points to be created for network visibility using appropriate exception codes.
• Track and trace shipments in adherence to DHL's network trace standards and investigate thoroughly undelivered, returned, delayed, lost, damaged and held shipments. Ensure that the customer is fully updated on any query or issue within the agreed time
• Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided with accurate information on transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.
• Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly.

YOUR PROFILE:

• Proven ability to work under pressure in a fast paced, time sensitive environment
• Sound educational back ground with knowledge of the Service Industry, an added advantage
• Good oral and written communication skills – English & Arabic preferable
• Tolerance for stress in a fast paced working environment.
• Adheres to policies and procedures
• Possesses good relationship building and interpersonal skills
• Ability to effectively contribute as a team member as part of a busy team

OUR OFFER:

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now

We look forward to receiving your application

• Memorize scripts for products and services, and refer to them during calls
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
• Create and maintain record of daily problems and remedial actions taken, using call-center database
• Leverage data and insights gathered by the call center to recommend and influence process improvements

Job Type: Full-time

Pay: Up to QAR2,200.00 per month

Language:

• English & Arabic (Required)

Company Description

Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences for the world's most discerning individuals, brands, and corporates. Known for its commitment to redefining excellence and meticulous attention to detail, Quintessentially elevates every aspect of its clients' lives. As the world's leading luxury lifestyle management group, Quintessentially continues to set new standards for luxury concierge services.

Role Description

This is a full-time on-site role for a Lifestyle Manager, located in Doha, Qatar. The Lifestyle Manager will be responsible for delivering personalized lifestyle management and concierge services, managing client requests, and maintaining high levels of customer service. Daily tasks include event planning, coordinating reservations, and providing tailored recommendations to meet clients' needs and preferences.

Qualifications

Fluent Arabic speaker (preferred bilingual: Arabic & English)

• Skills in Lifestyle Management and Concierge Services
• Strong Communication and Customer Service skills
• Experience in Event Planning and coordination
• Excellent organizational and multitasking abilities
• Proficiency in handling high-profile clients and understanding luxury service standards
• Flexibility to work various hours and adapt to different situations
• Bachelor's degree in Hospitality, Business, or a related field is a plus

Job Title: Call Center Agent (Arabic Speaking)

Location: Qatar

Department: Sales & Customer Service

Job Purpose

To handle incoming and outgoing calls, provide accurate information about driving courses, assist in student registrations, and ensure excellent customer service to Arabic-speaking clients.

Key Responsibilities

• Answer inbound calls and respond to customer inquiries in Arabic.
• Provide detailed information on driving courses, packages, fees, and schedules.
• Register students and update their details in the system.
• Handle complaints, resolve issues, or escalate to the relevant department.
• Make outbound calls for follow-ups, reminders, and promotional offers.
• Maintain records of conversations and ensure accurate data entry.
• Work closely with the sales and operations team to ensure smooth coordination.
• Meet daily/weekly targets for calls and registrations.

Requirements

• Language: Fluent in Arabic (mandatory), basic English preferred.
• Previous experience in call center, telemarketing, or customer service (preferred).
• Good communication and problem-solving skills.
• Basic computer knowledge (MS Office, CRM systems).
• Ability to work under pressure and handle multiple calls.
• Positive attitude, patience, and strong customer service orientation.

Job Type: Full-time

Pay: QAR2, QAR2,500.00 per month

Job Description:

We are looking for a Call Center Representative to provide professional customer support and ensure a positive client experience. The role involves handling inquiries, complaints, and service requests across multiple channels.

Key Responsibilities

• Respond to customer inquiries, complaints, and feedback via phone, email, chat, and other channels.
• Process orders, returns, and exchanges accurately.
• Escalate complex issues to the appropriate teams when necessary.
• Maintain accurate records using CRM software.
• Ensure compliance with company policies, data security, and confidentiality standards.

Skills

• Excellent communication and interpersonal skills.
• Strong bilingual proficiency in Arabic & English.
• Ability to manage stressful situations with professionalism.
• Competent in CRM software and Microsoft Office.
• Strong attention to detail and problem-solving skills.

Qualifications

• High school diploma or equivalent (relevant certifications in Customer Service, Call Center Operations, or Communication Skills are a plus).
• 2–3 years of customer service experience, preferably in transportation or a similar sector.
• This is a contract position based in Qatar.

Job ID: VG