74 Hilton jobs in Qatar

A Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out.

What will I be doing?
As a Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?
Front Desk Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling

What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World's Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our
Go Hilton Team Member Travel
discount program. Hilton prioritizes understanding and integrating our Team Members' unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Work Locations
Waldorf Astoria Doha Lusail

Schedule
Full-time

Brand
Waldorf Astoria Hotels & Resorts

Job
Guest Services, Operations, and Front Office

As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.

· Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.

· Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.

· Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.

· Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.

· Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.

· Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.

· Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.

· Safeguard guest privacy by refraining from disclosing any guest details.

· Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.

· Uphold environmental, health, and safety standards in alignment with organizational policies.

· Adhere to the company's environmental, health, and safety procedures and policies.

Job Types: Full-time, Permanent

Pay: QAR2,000.00 per month

We are seeking a professional, and well-organized Front Desk Officer/Receptionist to join our team. As the first point of contact for our company, you will play a key role in creating a welcoming environment for visitors and providing excellent customer service. Your responsibilities will include managing incoming calls, greeting guests, handling inquiries, scheduling appointments, and supporting daily administrative operations. The ideal candidate is presentable, communicative, and able to multitask in a fast-paced environment.

Job Type: Full-time

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationDelta Hotels City Center Doha, Zone 61, Building 31, Aba Almsan-Blumsan Street 831, Doha, Qatar, Qatar

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

We are looking for a dedicated and organized Front Desk Receptionist (FEMALE ONLY) to join our growing team.

In this role, you will be the main point of contact for clients—handling bookings, coordinating with therapists, and ensuring smooth daily operations for our home service wellness activities. You will also serve as a support and backup to the Spa Supervisor.

Key Responsibilities

Answer client calls, messages, and inquiries promptly and professionally.

Manage appointment scheduling and coordinate therapist assignments.

Track therapist availability, locations, and daily schedules.

Confirm bookings and follow up with clients before and after services.

Handle payments, receipts, and client records accurately.

Support the Supervisor with daily reports and team coordination.

Ensure smooth communication between clients, therapists, and management.

Qualifications:

• Minimum 1 year of experience in a spa, wellness, or hospitality role.

• Excellent communication and customer service skills .(Arabic and English).

• fluency in arabic is required.

• Strong organization and time-management abilities.

• Computer and mobile app proficiency (booking, WhatsApp, Excel, etc.).

Benefits:

• Company-provided accommodation
• Supportive and professional work environment
• Opportunity for career growth within a fast-developing wellness company

Calm, professional, and detail-oriented personality.

Team player with flexibility to work in a dynamic home service environment.

valid NOC and tranferable visa.

Job Type: Full-time

Pay: QAR2, QAR2,500.00 per month

Application Question(s):

• are you comfortable coordinating staff schedules and appointments ?
• Are you detail-oriented and able to manage multiple tasks simultaneously?
• Are you able to track multiple staff schedules and locations simultaneously?

Experience:

• front desk, receptionist: 1 year (Required)

Language:

• Arabic (Required)
• english (Required)

License/Certification:

• NOC and transferable visa (Required)

Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Skills
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and 'switched on' personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork

PRIMARY RESPONSIBILITIES:

1. Assists in maximizing room sales and revenue.
2. Prepares guest name lists.
3. Prepares for guest arrivals and departures.
4. Greets and addresses guests by name upon their check-in and check-out.
5. Assists guests while they are registering.
6. Assists guests with transportation arrangements, luggage, payment, etc.
7. Escorts guests to their rooms.
8. Informs Guest Service Attendants of guests' room number.
9. Shows the room features and facilities to guests.
10. Assists and follows up guests' requests and inquiries.
11. Recommends F&B outlets and entertainments in the hotel to guests.
12. Briefs next shift personnel to hand over at the end of the shift.
13. Provides information, directions and service based on the hotel standards and policies.
14. Operates the Business Center in providing secretarial service and handles all requested documents and information.
15. Ensures a prompt delivery of mails and messages.
16. Is familiar with all cashier policies, credit cards, traveler cheques, currencies as well as foreign exchange.
17. Controls and distributes guest room keys.
18. Strictly follows hotel and company standards and policies.
19. Informs management regarding guest feedback or any unusual events.
20. Is familiar with the emergency procedures of the hotel.
21. Performs other duties as assigned by Shift Manager or FO Manager.

ADMINISTRATIVE RESPONSIBILITIES

1. Checks and ensures that the job assigned has been effectively completed on the timely basis and according to hotel's expectation.
2. Conducts daily briefing and de-briefing in the absence of the immediate supervisor
3. Recommends corrective actions for unfavorable variances in job standards and budget commitment.
4. Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.
5. Establishes two-way communication within and related departments.
6. Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
7. Prepares volume of business counts and revenue report for the concerned section
8. Attends briefing and departmental meetings or as assigned by supervisor.
9. Manages time effectively by meeting deadlines on time.
10. Administers personnel action on leaves & overtime requests, disciplinary actions and commendation as assigned by supervisor.
11. Identifies and solves problems in a professional manner.
    
    Assists others to ensure the operation is run smoothly and effectively

TECHNICAL RESPONSIBILITIES

1. Knows and understands the job description of all positions in the department and be able to perform the task as required.
2. Knows and understands policies of the department well and can guide others to perform the job well.
3. Recognizes good quality products and presentation
4. Checks and improves all service standards established by the company
5. Supervises staff activities to maximize revenue and minimize costs.
6. Provides assistance to the staff when required during peak periods.
7. Maintains grooming standards for all personnel
8. Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency.
9. Manages wastes by reducing and recycle the wastes, change staff behavior to carefully use all resources.
10. Knows the requisition point and par stock of products used in the department such as guest supplies, paper supplies, etc.

COMMERCIAL RESPONSIBILITIES

1. Communicates effectively with guest, clients, business partners and staff.
2. To be a good sales person to promote hotel's image and businesses.
3. Participates community projects or activities in order to promoting the hotel's image and cooperation to improve community relationship.

HUMAN RESOURCES RESPONSIBILITIES:

1. Coaches and counsels all staff when applicable
2. Evaluates objectively the performance of staff in his/her responsibilities.
3. Provides training to all staff in his/her department regularly.
4. Motivates staff to grow within the company.
5. Develops him/herself to be better supervisor/manager at all times.

RELATIONSHIP

1. Reports to Unit Manager concerned.
2. Directs and supervises activities of subordinates.
3. Coordinates with all concerned personnel to ensure that all activities are accomplished.

OTHERS

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

• Represents Dusit's brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY'S CULTURE

• Communicate and fully embracing the Company's culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – "Proud to belong and to contribute"

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENT

• Minimum education of Bachelor degree in Hotel Management or relevant degree.
• Fresh graduate is welcome. Minimum of 1 years in Reception or Guest Service experience will be a strong plus
• Have good English communication skills both in written and spoken
• Pleasant personality with good communication and interpersonal skills

Date Posted

August 26, 2025

Location

dusitD2 Salwa Doha

Division

Corporate Office > Rooms

Minimum Experience

3 Year

PRIMARY RESPONSIBILITIES:

1. Assists in maximizing room sales and revenue.
2. Prepares guest name lists.
3. Prepares for guest arrivals and departures.
4. Greets and addresses guests by name upon their check-in and check-out.
5. Assists guests while they are registering.
6. Assists guests with transportation arrangements, luggage, payment, etc.
7. Escorts guests to their rooms.
8. Informs Guest Service Attendants of guests' room number.
9. Shows the room features and facilities to guests.
10. Assists and follows up guests' requests and inquiries.
11. Recommends F&B outlets and entertainments in the hotel to guests.
12. Briefs next shift personnel to hand over at the end of the shift.
13. Provides information, directions and service based on the hotel standards and policies.
14. Operates the Business Center in providing secretarial service and handles all requested documents and information.
15. Ensures a prompt delivery of mails and messages.
16. Is familiar with all cashier policies, credit cards, traveler cheques, currencies as well as foreign exchange.
17. Controls and distributes guest room keys.
18. Strictly follows hotel and company standards and policies.
19. Informs management regarding guest feedback or any unusual events.
20. Is familiar with the emergency procedures of the hotel.
21. Performs other duties as assigned by Shift Manager or FO Manager.

ADMINISTRATIVE RESPONSIBILITIES

1. Checks and ensures that the job assigned has been effectively completed on the timely basis and according to hotel's expectation.
2. Conducts daily briefing and de-briefing in the absence of the immediate supervisor
3. Recommends corrective actions for unfavorable variances in job standards and budget commitment.
4. Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.
5. Establishes two-way communication within and related departments.
6. Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
7. Prepares volume of business counts and revenue report for the concerned section
8. Attends briefing and departmental meetings or as assigned by supervisor.
9. Manages time effectively by meeting deadlines on time.
10. Administers personnel action on leaves & overtime requests, disciplinary actions and commendation as assigned by supervisor.
11. Identifies and solves problems in a professional manner.
    
    Assists others to ensure the operation is run smoothly and effectively

TECHNICAL RESPONSIBILITIES

1. Knows and understands the job description of all positions in the department and be able to perform the task as required.
2. Knows and understands policies of the department well and can guide others to perform the job well.
3. Recognizes good quality products and presentation
4. Checks and improves all service standards established by the company
5. Supervises staff activities to maximize revenue and minimize costs.
6. Provides assistance to the staff when required during peak periods.
7. Maintains grooming standards for all personnel
8. Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency.
9. Manages wastes by reducing and recycle the wastes, change staff behavior to carefully use all resources.
10. Knows the requisition point and par stock of products used in the department such as guest supplies, paper supplies, etc.

COMMERCIAL RESPONSIBILITIES

1. Communicates effectively with guest, clients, business partners and staff.
2. To be a good sales person to promote hotel's image and businesses.
3. Participates community projects or activities in order to promoting the hotel's image and cooperation to improve community relationship.

HUMAN RESOURCES RESPONSIBILITIES:

1. Coaches and counsels all staff when applicable
2. Evaluates objectively the performance of staff in his/her responsibilities.
3. Provides training to all staff in his/her department regularly.
4. Motivates staff to grow within the company.
5. Develops him/herself to be better supervisor/manager at all times.

RELATIONSHIP

1. Reports to Unit Manager concerned.
2. Directs and supervises activities of subordinates.
3. Coordinates with all concerned personnel to ensure that all activities are accomplished.

OTHERS

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

• Represents Dusit's brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY'S CULTURE

• Communicate and fully embracing the Company's culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – "Proud to belong and to contribute"

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENT

• Minimum education of Bachelor degree in Hotel Management or relevant degree.
• Fresh graduate is welcome. Minimum of 1 years in Reception or Guest Service experience will be a strong plus
• Have good English communication skills both in written and spoken
• Pleasant personality with good communication and interpersonal skills

Date Posted

July 16, 2025

Location

dusitD2 Salwa Doha, Qatar

Division

Rooms

Minimum Experience

2 Year

Qualification

Bachelor Degree

Career Level

Officer

About Us
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Towering over the city center, our luxury Doha hotel is one of the tallest in Qatar. You'll find us in the exclusive West Bay area, close to the city's Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Our spacious rooms and suites have panoramic city and sea views, while award-winning restaurants, state-of-the-art meeting venues, easy access to local highlights, a health, and fitness club, and a rooftop pool, ensure a memorable stay

InterContinental Doha The City is looking for a
Front Desk supervisor
to join our team.

What's the job?
As a
Front Desk Supervisor
you are responsible to supervise front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Respond in a professional and courteous manner to guests by providing accurate and timely information and services.
Promote the desired work culture by living the 5 winning ways value –
Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together.
Your day-to-day

• Ensure outstanding customer care at all times.
• Maintains a friendly, cheerful and courteous demeanour at all times.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Adhere to company credit limit / floor limit policies.
• Allocate rooms to expected arrivals after checking the guests preferences and special requests.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
• Cross Check all billing instructions are correctly updated
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Performs other duties as assigned, requested or deemed necessary by management.
• Ensure Front office log book and hotel log book is always updated and actioned upon.
• Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
• Participate in hotel committees and task force assignments.
• Assist all departments in servicing the guests during high volume periods.
• Takes responsibility in the absence of the Duty Manager /Front office manager

How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels.

True Attitude
: being caring, wanting to make a positive difference, and building genuine connections with guests

True Confidence
: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

True Listening
: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness
: is about providing guests with what they need, and doing so in a timely and caring manner

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.