71 Hospitality Expert jobs in Qatar

Description

The Four Seasons Hotel Doha is looking for a Guest Experience Agent. The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell. This position reports to the Guest Experience Manager.This is a highly visible role representing Four Seasons Hotel Doha and managing the day to day activities of the Guest Relations Team.

Essential Functions :

Coordinates and liaises with various departments to ensure the hotel provides the highest level guest experiences

Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host / hostess

Maintain a harmonious and professional relationship with co-workers, supervisors and all departments.

Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth inEmPact.

Develop healthy and happy relation with other front office team member in particular and all hotel employee in general

Ensure all local and corporate policies, works rules and benchmark standard are properly applied

Utilize Golden appropriately for a maximum guest recognition / satisfaction

• Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue in particular then actively seeking solution to resolve the problem

Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests

Prepare and double check guest arrival of the day, prepare welcome arrival packages (Hotel Map, Jogging Map, key packet, Welcome card / letter, activities schedule, correct room assignment base on guest reservations

Perform smooth check in and check out process base on benchmark standard

Maintains a balanced

Freelancer contract based in QATAR (Local Organizing Committee Role)

Contract Duration from September till December 2025

Responsibilities

• Support management of Guest Lists and Ticket Requests: Keep guest lists up to date with approved ticket requests.
• Assist the Guest Relations Senior Manager to confirm guest information and provide service to specific guest groups (when applicable).
• Daily Ticket and VAPPs Requests: Keep track of daily ticket and VAPPs requests from guests and operate the Ticket Collection Center as required.
• Guest Data Accuracy: Assist with entering and maintaining guest information before/during the event, as necessary. Update attendance lists as needed and ensure services are aligned (when relevant).
• Report on Tickets and VAPPs Distribution: Create reports on ticket and VAPPs distribution and help improve the ticket distribution process.
• Guest Group Relations: Build good, professional relations with guests and communicate important information accordingly, ensuring services are rendered. Support various event services when required and participate in Meet & Greet if necessary.
• Event protocol: Support Guest Relations Seating & Protocol Senior Manager at venue during event, as required.

Qualifications

• Minimum 12 years of Guest Management/Hospitality, Project Management and Operations, preferably within the sports or events industry.

Preferred Skills

• Experience in stadiums in Qatar (FAC, FWC, AFC etc) and/or strong Guest Management/Hospitality, Project Management and Operations experience.

Join to apply for the Guest Relations Officer role at Vistas Global .

Job Description

We are looking for a dedicated Guest Relations Officer to be the welcoming face and key point of contact for patients, families, and visitors. The ideal candidate will foster a supportive and respectful environment, ensuring smooth communication and a positive experience throughout their stay.

Key Responsibilities

• Greet and assist patients, visitors, and families with warmth, professionalism, and empathy.
• Provide clear guidance on admissions, discharges, appointments, and general inquiries.
• Address and escalate patient concerns as necessary to ensure timely resolution.
• Facilitate compassionate communication between patients and healthcare teams.
• Offer emotional support and reassurance to patients and their families.
• Regularly check on patients’ comfort and satisfaction during their stay.
• Maintain discretion and professionalism in sensitive situations.
• Promote a respectful and healing atmosphere with kindness and dignity.
• Document patient feedback and contribute to service enhancement initiatives.

Skills

• Proficient in MS Office and hospitality management systems such as Opera, PMS, and CRM.
• Strong problem-solving skills and ability to work effectively under pressure.
• Excellent interpersonal and communication skills.
• Ability to work flexible shifts, including weekends and holidays.
• Bilingual in Arabic and English (mandatory).

Qualifications

• Bachelor’s degree, diploma, or high school equivalent in Hospitality, Business Administration, or related field.
• 1 to 3 years of experience in guest relations, front office, or customer service roles.
• Presentable and confident with a courteous demeanor.
• Team player with high emotional intelligence, cultural sensitivity, and a proactive attitude.
• Full-time position with an all-inclusive package based in Qatar.

Job ID: VG

• Entry level

• Full-time

• Other

• IT Services and IT Consulting

• Similar experience in a luxury hotel and/or resort
• Knowledge in Opera PMS is essential
• Strong communication skills
• Strong interpersonal skills and excellent command of written and spoken English
• Additional language is an added advantage
• Strong organizational skills
• Ability to work in a fast-paced environment
• Ability to multitask
  
  

Hotel: Doha Beach & Spa (DOHHA), Street 900, Bldg. No. 25, Zone 61, Al Dafna, West Bay, PO Box 6822, Doha, State of Qatar

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

Your Day to Day

As a Guest Relations Officer, you will be responsible for ensuring maximum guest satisfaction through personal recognition and prompt attention for our VIP guests from arrival through departure. You will ensure that VIPs and members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service.

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Similar experience in a luxury hotel and/or resort
• Strong interpersonal skills and excellent command of written and spoken English
• Additional language is an added advantage
• Strong organizational skills
• Ability to work in a fast-paced environment
• Ability to multitask

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Hotel: Doha Beach & Spa (DOHHA), Street 900, Bldg. No. 25, Zone 61, Al Dafna, West Bay, PO Box 6822, Doha, State of Qatar

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

Your Day to Day

As a Guest Relations Officer, you will be responsible for ensuring maximum guest satisfaction through personal recognition and prompt attention for our VIP guests from arrival through departure. You will ensure that VIPs and members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service.

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Similar experience in a luxury hotel and/or resort
• Strong interpersonal skills and excellent command of written and spoken English
• Additional language is an added advantage
• Strong organizational skills
• Ability to work in a fast-paced environment
• Ability to multitask

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

The Guest Relations Supervisor is responsible for overseeing the guest relations team to ensure all guests experience outstanding hospitality throughout their stay. This role includes coordinating guest requests, handling VIP guests, and managing feedback to continuously improve guest satisfaction. The Guest Relations Supervisor works closely with other departments to ensure seamless service delivery that aligns with the hotel s standards and enhances the guest experience.

Key Responsibilities:

• Guest Service and Satisfaction
  • Lead the guest relations team in providing warm, personalized service to all guests, ensuring each guest feels valued and cared for.
  • Manage VIP and special guest experiences, coordinating with relevant departments to ensure expectations are met and exceeded.
  • Address guest complaints or concerns promptly and professionally, finding effective solutions to ensure guest satisfaction.
• Team Supervision and Training
  • Train, guide, and motivate the guest relations team to uphold the hotel s service standards and policies.
  • Schedule and manage team shifts to ensure adequate coverage and smooth operations at all times.
  • Provide feedback to team members, supporting their development and growth.
• Operations Coordination
  • Coordinate with the front office, Villa Host, and F&B teams to personalize guest experiences and ensure seamless service.
  • Monitor guest feedback through surveys, reviews, and in-person interactions, identifying areas for improvement and implementing corrective actions.
  • Maintain detailed records of guest preferences, feedback, and incidents to enhance future stays and improve service standards.
• Promotions and Upselling
  • Inform guests about hotel facilities, activities, and promotions, encouraging them to take advantage of available amenities.
  • Identify opportunities to upsell services, upgrades, and packages that enhance the guest experience and increase revenue.
• Quality Control and Reporting
  • Conduct regular quality checks to ensure the team delivers consistent, high-quality service aligned with the hotel s standards.
  • Generate daily, weekly, and monthly reports on guest feedback, complaints, and team performance for management review.
  • Monitor key performance metrics, such as guest satisfaction scores, and take action as needed to maintain high levels of service.

Desired Candidate Profile

Qualifications

• Certificate in Hospitality Management or related field preferred.
• Minimum of 2-3 years experience in guest relations or front office roles within the hospitality industry.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Strong leadership abilities with experience in training and supervising a team.
• Proficiency in Front Office Software
• Detail-oriented and able to multitask in a fast-paced environment.
• Ability to work flexible hours, including weekends and holidays.
• Proficient in English, both written and spoken

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