142 Hospitality Manager jobs in Qatar

We are seeking a Customer Service Officer with a strong background in client relations, especially within the recruitment or service sector. The ideal candidate will be responsible for delivering exceptional customer service and ensuring a smooth recruitment process from initial inquiry to worker handover.

Duties and Responsibilities:

Answer customer calls and inquiries accurately and professionally.

Receive customers in person, identify their needs, and provide appropriate service solutions.

Follow up on customer files from contract signing until worker arrival and handover.

Conduct regular follow-ups with clients during and after service delivery to ensure satisfaction.

Coordinate with external recruitment agencies in labor-supplying countries to track order status.

Enter and update customer data, order files, and contracts in the internal system.

Resolve problems and complaints to ensure high levels of customer satisfaction.

Schedule worker handover appointments and coordinate with sponsors.

Ensure completion of all documents and legal requirements for recruitment.

Liaise with relevant authorities such as the Ministry of Labor or foreign offices as needed.

Prepare weekly reports on case progress, complaints, and resolutions.

Maintain strict confidentiality and professional ethics in all client dealings.

Promote company services for recruiting domestic and professional workers.

Prepare offers and pricing and ensure contract signing with clients.

Participate in marketing events and exhibitions to strengthen market presence.

Submit periodic reports on sales activities and customer feedback.

Comply with company policies and customer service standards.

Qualifications and Requirements:

Arabic speakers only apply for the job

Minimum 3 years of experience in customer service, preferably in recruitment agencies or service-based companies.

Strong problem-solving ability and capacity to work under pressure.

Proficient in computer systems and CRM software.

Professional appearance with strong interpersonal skills across diverse nationalities.

NOC is required.

Job Type: Full-time

Pay: QAR4, QAR6,000.00 per month

Experience:

Manpower companies: 3 years (Required)

Customer relationship management: 3 years (Preferred)

Agency management: 3 years (Preferred)

Language:

Arabic (Native)

English (Required)

Ability to Commute:

Please send your CV on WhatsApp Only:

Job Type: Full-time

Key Responsibilities

• Manage all customer communication through WhatsApp.
• Collect required details (dimensions, finishes, photos, deadlines) and prepare accurate work orders.
• Answer customer questions on delivery timelines, payment terms, and product options.
• Escalate special requests or complaints to management when needed.
• Maintain accurate records in our order tracking/CRM system.
• Support sales by emphasizing craftsmanship and suggesting add-ons.

Requirements

• Strong Arabic & English communication.
• Experience with CRM or order management tools (Trello, Odoo, Shopify, etc.).
• Highly organized, detail-oriented, and disciplined in follow-up.
• Confident in handling demanding customers while protecting timelines.
• +3 years experience in customer service in Qatar.
• Interest in furniture, design, or interiors is an advantage.

Job Type: Full-time

Pay: QAR3, QAR4,000.00 per month

Ability to commute/relocate:

• Doha: Reliably commute or planning to relocate before starting work (Required)

Experience:

• customer service: 3 years (Preferred)

Language:

• Arabic (Required)
• English (Required)

A Major Hotel Supplies & Hospitality Company looking for:

• Customer Service Representative.

With a minimum 3+ years' experience in the same field.

Full package + Commission will be provided.

Requirements:

• Experience in same field or in Hospitality is an advantage.
• Holding a Qatari Driving License is an advantage.
• Valid R.P & NOC
• Flexibility in working hours
• attending calls after working hours

Job Type: Full-time

Pay: QAR2, QAR4,000.00 per month

Application Question(s):

• Do you have Qatar driving license?
• Do you have your own private car?

Language:

• Arabic & English (Preferred)

Roles & Responsibilities:

• Handle inbound and outbound calls in a professional and timely manner.
• Assist customers with inquiries, complaints, and requests, escalating issues when needed.
• Maintain and update participant and stakeholder profiles using CRM systems.
• Manage queries across various channels including telephone, email, WhatsApp, social media, online forms, and in-person communication.
• Operate CRM and other communication tools; log all interactions with detailed notes.
• Submit regular reports on interactions, trends, and feedback.
• Support outreach campaigns such as RSVP follow-ups, alumni engagement, and surveys.
• Maintain high service quality standards and uphold data privacy requirements.
• Provide support during events and programs, including phone and data coordination.
• Perform reception duties: welcome visitors, direct calls and guests, manage front desk logistics.
• Coordinate mail, courier services, and visitor sign-ins.
• Collaborate with internal teams for resolution of inquiries or special coordination needs.
• Ensure flexibility and adaptability in handling urgent tasks or shifting priorities.

Requirements

• Fluent in Arabic and English (spoken and written).
• Prior experience in customer service or receptionist roles.
• Strong communication, interpersonal, and problem-solving skills.
• Proficient in CRM systems and Microsoft Office.
• Professional appearance and demeanor.

Candidates must be locally available in Qatar with Valid QIDs and NOC.

Job Type: Contract

Contract length: 6 months

Pay: QAR3, QAR5,000.00 per month

Date Opened

09/26/2025

Job Type

Full time

Industry

Hospitality

City

Doha

Country

Qatar

Zip/Postal Code

Doha

Number of Positions

1

A leading hospitality group in Qatar is seeking an accomplished Hospitality General Manager to lead their hospitality division. This is an exciting opportunity to redefine F&B excellence, expand hospitality concepts locally and internationally, and create innovative strategies that integrate culture, heritage, and creativity into premium guest experiences.

The Hospitality General Manager will oversee the organization's hospitality portfolio, ensuring excellence across restaurants, catering, and events, while spearheading international F&B expansion. The role requires a visionary leader with strong financial acumen, operational expertise, and the ability to inspire teams to innovate and achieve outstanding results.

Key Responsibilities

• Innovation

Ø Develop and implement an innovation framework that enhances hospitality beyond traditional practices.

Ø Identify new business opportunities and create compelling value propositions.

Ø Foster collaboration and creativity within teams to differentiate offerings in the market.

• Financial Leadership

Ø Lead and execute a 5-year strategic business plan (2025–2029).

Ø Drive revenue growth through effective P&L management, budgeting, and cost control.

Ø Ensure full compliance with financial policies and regulatory requirements.

• Transformational Leadership

Ø Inspire teams with a clear vision and forward-thinking leadership.

Ø Empower employees to take ownership and contribute to continuous improvement.

Ø Build a culture of innovation, positivity, and high performance.

• Communication & Collaboration

Ø Implement clear communication processes and collaborative tools.

Ø Promote transparency and alignment across departments.

Ø Utilize KPIs and data insights to strengthen decision-making.

• Employee Development

Ø Anticipate workforce needs and align competencies with organizational growth.

Ø Position the company as an employer of choice through tailored training and career development.

Ø Support talent retention and inspire excellence within the F&B teams.

• Data-Driven Strategy

Ø Apply analytics to refine performance and optimize outcomes.

Ø Share insights with leadership to drive operational excellence and growth.

• Bachelor's degree in Hospitality Management (Master's degree preferred).
• 10–15 years of progressive hospitality industry experience.
• Strong knowledge of financial tools, HR systems, booking platforms, and digital marketing strategies.
• Proven success in leadership roles, P&L management, budgeting, and revenue growth.
• Experience in new property openings, branding, and market positioning is an advantage.
• Strategic thinker with a passion for hospitality, culture, and innovation.
• Collaborative, result-oriented leader with strong problem-solving skills.
• Deep knowledge of the Qatari market and global hospitality trends.
• Culturally sensitive with the ability to thrive in international environments.

Reporting Line

• Reports To: Chief Executive Officer
• Department: Hospitality

Work Location:

Qatar

To view other vacancies we have, please check our website ) and follow us on our social media accounts - LinkedIn / Instagram

Follow the Black Pearl channel on WhatsApp.

Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at or drop us a message on our website -

About The Job

We are hiring a Customer Service Representative to be the first point of contact with our customers. The role involves handling inquiries, resolving issues efficiently, and ensuring customer satisfaction while representing Mondial's values.

Key Responsibilities:

• Handle customer calls and inquiries.
• Resolve complaints and problems effectively.
• Provide exceptional service that reflects the company's identity.
• Coordinate with other teams to ensure service continuity.

Requirements:

• Minimum 3 years of customer service experience.
• Fluency in Arabic and English.
• Excellent communication and problem-solving skills.
• Professional and customer-oriented attitude.
• Valid residency in Qatar.
• Immediate availability to join.

Location: Al Wakrah, Qatar

Work Schedule: Full-time, 6 days/week

Job Type: Full-time

Pay: From QAR2,300.00 per month

Job Title: Customer Service Cashier

Location: Doha, Qatar

Job Type: Full-Time

Job Description:

We are seeking a reliable and customer-oriented Cashier to join our team, responsible for accurately processing transactions and taking customer orders. In this role, you'll be responsible for taking customer orders, handling payments, and ensuring smooth interactions between customers and the kitchen.

Key Responsibilities:

• Take customer orders accurately and efficiently, ensuring all items are recorded correctly.

• Enter orders into the POS system and communicate special requests or modifications to the kitchen.

• Handle customer payments, providing change or receipts as needed.

• Maintain a strong knowledge of the menu to assist customers with their orders or recommendations.

• Ensure a smooth flow of service by coordinating between customers, waitstaff, and the kitchen.

• Provide excellent customer service with a friendly and approachable attitude.

• Keep work area clean and organized, ensuring a tidy cashier station.

• Follow food safety and sanitation guidelines to maintain a clean and safe environment.

Qualifications:

• Strong knowledge of the menu and ability to communicate it clearly to customers.

• Excellent communication and interpersonal skills.

• Ability to work efficiently and manage multiple tasks in a fast-paced environment.

• Positive and professional attitude when interacting with customers.

• Food Safety Certificate required.

Experience Level:

• 1+ year of experience in food & beverage, customer service, or a similar role.

Job Type: Full-time

Experience:

• entering orders into the POS system: 1 year (Required)
• customer service : 1 year (Required)

License/Certification:

• Food Safety Certificate (Required)

Application Deadline: 01/10/2025

We are looking for Customer Service Representative who will manage customer queries and complaints.

She will provide product / Service information and resolve or escalate any emerging problems that our Customers or Merchants might face with accuracy and efficiency.

JOB RESPONSIBILITIES / CHALLENGES

· Answering phone calls and emails, responding to customer questions and complaints through basic troubleshooting or setup processes.

· Maintaining a positive, empathetic, and professional attitude toward customers at all times to ensure excellent service standards.

· Logging customer complaints, forwarding them to relevant team members and generate service request / ticket numbers

· Ensure timely resolution of customers / Merchant queries and complaints as per defined TATs in SOP.

· Knowing our product/service inside and outside in order to answer customers efficiently.

· Maintain a comprehensive complaint MIS and a dashboard to be circulated to higher management describing service ratio incorporating the nature of complaints, resolution percentage and other alike parameters for complete visibility.

· Assist Operations Manager in preparing End to End SOP of the function

· Maintain complete comprehensive MIS covering all the activities related to disputes and chargebacks.

QUALIFICATIONS & SKILLS:

· Bachelor's degree

· Experience: 2 years of relevant experience.

· Proven customer support experience or experience as a Client Service Representative

· Strong phone contact handling skills and active listening

·Arabic speaker and proficiency in English is required

· Familiarity with CRM systems and practices.

· Proficient in MS office (esp. in excel).

· Good interpersonal, communication and presentation skills.

· Ability to multi-task, prioritize, and manage time effectively

Job Types: Full-time, Permanent

Pay: From QAR4,500.00 per month

Education
Bachelors Degree

Job Summary
To deliver high quality customer services and be the bank's relationship officer with all types of customers on regular basis through ensuring existing and prospective customers are served efficiently and effectively by performing all front office duties in relation to the provision of the wide range of products and services.

*Key Accountabilities
Customer Relationship *

• Interview and advise customers on all aspects of the bank's full range of products and services, assess opportunities for cross selling.
• Engage in marketing activities of the branch and endeavour to identify and introduce new customers to the bank.
• Conduct proactive calls when introduce special short time promotions in order to attract new customers to the bank.
• Assist the customers in completing the required formalities as per bank's requirements, relating to the type of transactions they wish to avail.
• Promote electronic and self-service channels by educating customer to use ATMs,POS, call Centre, SMS,IVR Bank direct etc.
• Receive customer complaints, liaise with appropriate departments and ensure resolution in order to achieve customer satisfaction.
• Arrange to forward all signed documents with the necessary approvals to the Opening Workstation for processing.
• Ensure dispatch of all customer transactions received by branch to opening workstation and customer delivery as necessary and within agreed time frames.
• Ensure completion of all financial and non-financial transactions passed during the day.
• Liaise with branches, departments and risk management with regard to referrals/follow ups to ensure completion based on SLA's.
• Follow-up on identified business opportunities and regularly update team leader about portfolio's accounts development.

Continuous Improvement

• Contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account 'international leading practice', improvement of business processes, cost reduction and productivity improvement.

Policies, Systems, Processes & Procedures

• Recommend improvements to departmental procedure and direct the implementation of instructions and controls covering a specific area of activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service.

Statements and Reports

• Assist in the preparation of timely and accurate departmental statements and reports to meet CBQ and department requirements, policies and standards.

Quality, Health, Safety, & Environment

• Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed.

Related Assignments

• Perform other related duties or assignments as directed.

Other Accountabilities
Internal

• Performance and Analytics unit
• Customer Service Representative
• PIC of Credit team
• PIC of Marketing team
• PIC of Operation team

External

• Branch Customer