73 Hotel Management jobs in Qatar

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Welcome to Hyatt Regency! One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.

The alluringly modern Hyatt Regency Oryx Doha is conveniently located close toHamad International Airportand just a few minutes away from theheart of the city, the palm-fringed Corniche,National Museum of Qatarand Doha’s business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience forbusiness and leisure travelers through stress-free environment designed for productivity and peace of mind with the tools to stay connected and energized.

As part of signature experience through their Hyatt Regency journey, our guests are connected to regionally inspired dining experiences through a collection of award-winning restaurants serving delicacies that satisfy any palate. From the exclusive Rubix well-known for live entertainment and parties to The Cellar offering a tantalizing tapas, traditionally prepared paellas and wide selection of vinos, to Al Nafourah Garden presenting an authentic Lebanese menu, alfresco dining, and hubbly bubbly, our six F&B outlets serve cuisine to suit all tastes and occasions.

About the role:

We are looking for colleagues who can quickly perpetuate a culture that embraces modern design and exceptional service, who have a passion for outstanding customer-tailored service that is both unique and authentic. We believe our guests select our hotel because of our caring and attentive colleagues who provide efficient service and create seamless, intuitive, signature experience making our guests’ stay free from stress and filled with success.

As a Guest Service Officer - Guest Services, you will be responsible for welcoming guests to our hotel and creating the first impression and lasting memories. You will have the ability to influence the overall experience through exchange of engaging dialogues and stories with our guests during their stay at our hotel. Your interactions with the guests will include extend personal service and attention to all guests, with particular emphasis to Regency Club and VIP Guests . This role is expected to provide prompt, courteous and efficient service to all guests, so as to achieve a high level of guest satisfaction through personalized service from arrival till departure .

What we are looking for:

• Exceptional interpersonal skills showing care and the ability to connect and care for our guests
• International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments
• Relevant degree or diploma in Hospitality or Tourism management
• Desire to constantly learn and ambition to grow
• Ability to work under pressure

What we are offering:

• Paid employment visa and incoming air ticket
• Competitive tax-free salary and benefits
• Paid vacation days and sick leave days
• Paid medical expenses
• Free accommodation
• Free shuttle bus service between the hotel and the accommodation
• Free meals on duty and off duty in the colleague outlet
• Opportunities for career growth within the global company
• Free room nights, Discounted and Friends & Family Room Rates at Hyatt worldwide

Offered according to experience. Total Salary comprises of basic salary + housing allowance + transport allowance.

Estimated 11,000 QAR - 14,000 QAR (Basic Salary + Housing Allowance + Transportation Allowance).

This is +/- R55,000 - R70,000 per month.

Transport Allowance per month OR return transportation from accommodation to workplace.

Accommodation: Shared furnished accommodation or accommodation allowance.

Annual Economy class flight ticket for the employee to home country.

Annual leave: 30 Calendar days.

End of service benefit: 3 weeks of basic pay as per Qatar labor law.

Notice period: 2 months either side.

Probationary period: First 180 days of employment.

ESSENTIAL EDUCATION:

Bachelor Degree in Nursing (3 Years Full-time studies).

EXPERIENCE:

Preferred 5+ years clinical experience after registration and licensing as a registered general nurse.

MEDICAL LICENSE:

You must have a valid primary license from the country of origin AND you should be eligible for a license from the licensing authority in the State of Qatar to practice as a healthcare professional.

Job Description

As a Front Office Supervisor , you will play a crucial role in ensuring smooth operations at the front desk while providing guests with a memorable experience. You will be responsible for guest registration, managing room availability, processing payments, and addressing guest inquiries. You’ll also collaborate with all departments to ensure operational efficiency and that guests’ needs are met promptly and professionally.

This role requires strong leadership, excellent communication skills, and a passion for customer service.

Key Responsibilities:

• Greet, register, and assign rooms to guests efficiently and courteously.
• Verify guest credit and establish payment methods.
• Maintain accurate records of room availability and guest accounts.
• Compute bills, process payments, and handle cash transactions.
• Issue room keys and coordinate bellhop services.
• Assist with reservations, cancellations, and guest inquiries regarding hotel services and local attractions.
• Resolve guest complaints promptly and escalate to management as necessary.
• Post charges to guest accounts for rooms, food, beverages, and other services.
• Coordinate with housekeeping and maintenance teams to address any guest room issues.
• Maintain a high standard of cleanliness and professionalism in the lobby area.

Qualifications:

• Previous experience in a front office or guest services role in a hotel environment (supervisory experience preferred).
• Strong communication skills and a passion for guest service.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Proficiency in hotel management software (e.g., Opera, Fidelio) and basic computer skills.
• Ability to handle guest complaints professionally and tactfully.
• Knowledge of hotel operations and procedures.
• Strong organizational skills and attention to detail.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company committed to attracting, recruiting, and promoting diverse talent.

Why work for Accor?

We are more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support your growth and learning every day, ensuring that work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.

Join us and write your story. Discover the life that awaits at Accor by visiting .

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Summary

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate with appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to managers; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

KEY DUTIES AND RESPONSIBILITIES

Safety and Security

Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

Maintain awareness of undesirable persons on property premises.

Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

Policies and Procedures

Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

Speak to guests and co-workers using clear, appropriate and professional language.

Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

Provide assistance to coworkers, ensuring they understand their tasks.

Talk with and listen to other employees to effectively exchange information.

Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).

Operate telephone switchboard station in order to answer telephone calls.

Working with Others

Support all co-workers and treat them with dignity and respect.

Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Develop and maintain positive and productive working relationships with other employees and departments.

Partner with and assist others to promote an environment of teamwork and achieve common goals.

Actively listen to and consider the concerns of other employees, responding appropriately and effectively.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards.

Follow up with guests to ensure their requests or problems have been met to their satisfaction.

Receive, record, and relay messages accurately, completely, and legibly.

Contact appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.

Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.

Answer, record, and process all guest calls, requests, questions, or concerns.

Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.

Count bank at end of shift and secure bank.

Provide change to guests.

Cash guests' personal checks and traveler's checks.

Balance and drop receipts according to Accounting specifications.

Process all payment types such as room charges, cash, checks, debit, or credit.

Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.

Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.

Maintenance/Security

Notify Loss Prevention/Security of any guest reports of theft.

PREFERRED QUALIFICATIONS

Education High school diploma/G.E.D. equivalent

Related Work Experience One year of work experience is required

Supervisory Experience No supervisory experience is required

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Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

A little taste of your day-to-day:

• Ensures incoming guests are given the highest possible personal service.
• Maintains effective communication with all related departments to ensure smooth service delivery.
• Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.
• Greets guests on their arrival ensuring they feel expected and welcome.
• Ensures the guest receives the accommodation he/she is expecting.
• Maintains an up-to-date knowledge of hotel and local services and supply information to respond to guest queries.
• Deals swiftly, efficiently and sensitively to guest complaints and follows through.
• Maintains awareness of guest profile through the Opera guest history.
• Using computerized Front Office systems, processes accounts from check-in through to check-out, ensuring accurate posting of food and beverage and ancillary charges.
• Receives payments by cash, cheque, credit card or account, adhering to the company Credit Policy at all times.
• Accurately administers Front Desk Clerical systems and procedures.
• Provides currency exchange services.
• Balances accounts of day’s business at end of shift.
• Complies with all laid down systems and procedures.
• Records all instances of refused business, with reasons for refusal.
• Ensures that all bills closed on shift are checked and are closed correctly to the required standard and policy.
• Regularly checks the reception is organized and operating at an efficient standard and that checklists are completed and forwarded to supervisors.
• Promotes the hotel's outlets and special events at all times.
• Maintains an awareness of competitors’ rates and occupancy levels.
• Maintains an awareness of rates levels to be sold on a daily basis and occupancy levels.

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Similar experience in a luxury hotel and/or resort.
• Strong interpersonal skills and excellent command of written and spoken English.
• Additional language is an added advantage.
• Strong organizational skills.
• Ability to work in a fast-paced environment.
• Ability to multitask.

• Hotels
• Hospitality

• Chefs
• F&B
• Front Desk

• Coordinate and manage billing processes, including the preparation and reconciliation of invoices
• Assist in tracking payments, processing transactions, and resolving billing discrepancies
• Assist in night audits and reconciliation of group billings, meal allocations and checks.
• Maintain accurate financial and client records in accordance with company policies
• Provide front desk support, including greeting visitors, answering phones, and managing appointments
• Liaise with internal departments to ensure seamless front office operations
• Support financial reporting and assist with audits or financial reviews as needed
  
  

• Proven experience in a front desk or accounting role, preferably within a luxury resort or hotel environment
• Strong understanding of billing, invoicing, and general financial procedures
• Excellent communication and interpersonal skills, with a focus on delivering exceptional guest service
• Proficient in front office software systems (e.g., PMS, POS) and Microsoft Office Applications
• High attention to detail, accuracy, and organizational skills
• Ability to multitask, prioritize responsibilities, and work efficiently under pressure
• Professional appearance and demeanor with a customer-first mindset
• Flexibility to work varied shifts, including weekends and holidays, as needed