77 Hotel Management jobs in Qatar

Our mission is to be the best loved Boutique Hotel & Restaurant Company so regardless of position we look for individuals to join our family who are passionate about providing genuine heartfelt care to our guests, colleagues, owners and communities.

The memorable experiences have to start somewhere. So why not with you? We’re looking for a Front Office Supervisor to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Supervise the efficient operations of reception including check in/out procedures
• Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
• Demonstrate a high level of customer service at all times
• Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
• Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
• Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow and adhere to company brand standards
• Assist other departments wherever necessary and maintain good working relationships with Team Members
• Work with your Manager to identify a specific project to complete during your internship placement
  

• Previous experience in a 5 star luxury hotel
• Desire to progress within the Hospitality industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Must speak fluent English
  

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Our mission is to be the best loved Boutique Hotel & Restaurant Company so regardless of position we look for individuals to join our family who are passionate about providing genuine heartfelt care to our guests, colleagues, owners and communities.

The memorable experiences have to start somewhere. So why not with you? We’re looking for a Front Office Receptionist to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.

A little taste of your day-to-day:

Responsibilities

• Ensures incoming guests are given the highest possible personal service.
• Maintains effective communication with all related departments to ensure smooth service delivery.
• Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.
• Greets guests on their arrival ensuring they feel expected and welcome.
• Ensures the guest receives the accommodation he/she isexpecting.
• Maintains anup-to-dateknowledge of hotel and local services and supply information respond to guest queries.
• Deals swiftly, efficiently and sensitively to guest complaints and follows through.
• Maintains awareness of guest profile through the Opera guest history.
• Using computerized Front Office systems, process accounts from check-in through to check-out, ensuring accurateposting of food and beverage and ancillary charges.
• Receives payments by cash, cheque, credit card or account,adhering to the company Credit Policy at all times.
• Accurately administers Front Desk Clerical systems and procedures.
• Provides currency exchange services.
• Balances accounts of day’s business at end of shift.
• Comply with all laid down systems and procedures.
• Records all instances of refused business, with reasons of refusal.
• Ensures that all bills closed on shift are checked and are closed correctly to the required standard and policy.
• To regularly check the reception is organized and operating an efficient standard and checklists are completed andforwarded to supervisors.
• Promotes the hotels outlets and special events at all times.
• Maintains an awareness of competitor’s rates and occupancy levels.
• Maintains an awareness of rates levels to be soldon a daily basisand occupancy levels.

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Similar experience in a luxury hotel and/or resort
• Strong interpersonal skills and excellent command of written and spoken English
• Additional language is an added advantage
• Strong organizational skills
• Ability to work in a fast-paced environment
• Ability to multitask

What We Offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Summary

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate with appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to managers; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

KEY DUTIES AND RESPONSIBILITIES

Safety and Security

Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

Maintain awareness of undesirable persons on property premises.

Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

Policies and Procedures

Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

Speak to guests and co-workers using clear, appropriate and professional language.

Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

Provide assistance to coworkers, ensuring they understand their tasks.

Talk with and listen to other employees to effectively exchange information.

Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).

Operate telephone switchboard station in order to answer telephone calls.

Working with Others

Support all co-workers and treat them with dignity and respect.

Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Develop and maintain positive and productive working relationships with other employees and departments.

Partner with and assist others to promote an environment of teamwork and achieve common goals.

Actively listen to and consider the concerns of other employees, responding appropriately and effectively.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards.

Follow up with guests to ensure their requests or problems have been met to their satisfaction.

Receive, record, and relay messages accurately, completely, and legibly.

Contact appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.

Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.

Answer, record, and process all guest calls, requests, questions, or concerns.

Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.

Count bank at end of shift and secure bank.

Provide change to guests.

Cash guests' personal checks and traveler's checks.

Balance and drop receipts according to Accounting specifications.

Process all payment types such as room charges, cash, checks, debit, or credit.

Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.

Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.

Maintenance/Security

Notify Loss Prevention/Security of any guest reports of theft.

PREFERRED QUALIFICATIONS

Education High school diploma/G.E.D. equivalent

Related Work Experience One year of work experience is required

Supervisory Experience No supervisory experience is required

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Overview

Our mission is to be the best loved Boutique Hotel & Restaurant Company. We look for individuals to join our family who are passionate about providing genuine heartfelt care to guests, colleagues, owners and communities. We’re looking for a Front Office Supervisor to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.

• Supervise the efficient operations of reception including check in/out procedures
• Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
• Demonstrate a high level of customer service at all times
• Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
• Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
• Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow and adhere to company brand standards
• Assist other departments wherever necessary and maintain good working relationships with Team Members
• Work with your Manager to identify a specific project to complete during your internship placement

• Previous experience in a 5 star luxury hotel
• Desire to progress within the Hospitality industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Must speak fluent English

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s. We are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the 'Apply' button. Start your journey with us today.

• Previous experience in a front office role, preferably in a luxury or high-end hospitality environment
• Exceptional communication and interpersonal skills with a focus on guest service
• Proficiency in using hotel management software, preferably Opera system
• Ability to work in a fast-paced environment while maintaining a calm and composed demeanor
• A professional, courteous and friendly attitude
  
  

• Interpersonal skills
• Attention to detail
• Customer-centric
• Excellent communication skills
• Multitasking
• Presentation skills

• Updating appointment calendars and schedule appointments/ meetings
• Sorting daily deliveries/ mail/ couriers on the basis of priorities
• Assisting the HR team in exit and joining formalities
• Maintaining administration and operation records
• Answering all incoming calls and redirecting to the correct department
• Greeting the guest/ customer at the office
• Supervising the housekeeping department and preparing a list of stock

• Candidates must have completed a bachelor’s degree in hotel management or any relevant field
• Good Knowledge of office management procedures and systems
• Proficiency in MS Office and its applications