53 Hotel Representative jobs in Qatar

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was established in 2004 as a supplier of local needs for top-level tour operators in the UAE. Today, it is a full-fledged premium DMC serving the seven emirates of the UAE, Oman, the Maldives, Qatar, and Mauritius. Recognized for its innovative product design and top-notch service, Desert Gate is part of the MTS Globe group, providing access to advanced technology and excellent ground handling services.

The Role

You will be responsible for:

Hotel Representative

• Welcome Guests at the Airport: Meet and greet guests, assist with luggage, and escort them to transportation.
• Assist with Check-in: Coordinate with hotel reception, ensure guests receive necessary information, and address immediate guest needs.
• Handle Guest Questions and Queries: Provide accurate information, assist with bookings, and ensure guests feel valued.
• Updating Reports on the CRM: Input guest information, preferences, and feedback accurately and maintain records.
• Handling Payment Collections for Excursions: Process payments securely, issue receipts, and confirm bookings.
• Managing Complaints: Address guest concerns professionally, escalate unresolved issues, and follow up to ensure satisfaction.

Tour Guide

• Guiding Groups: Lead tours of Qatar attractions, ensuring safety and engagement.
• Providing Local Knowledge: Share insights on attractions, stay updated on new developments, and answer questions confidently.
• Ensuring Safety: Monitor safety, handle emergencies, and conduct risk assessments.
• Creating Memorable Experiences: Engage guests, tell stories, and offer personalized recommendations.
• Supporting Sales: Promote excursions and collect feedback.
• Coordinating Logistics: Work with drivers and vendors to ensure smooth operations.

Ideal Profile

• Education & Professional Qualification: High school diploma; tourism or hospitality training; Qatar Tour Guide License; Qatar driving license or international license convertible under RTA scheme.
• Experience & Skills: Customer service experience in tourism, guiding experience preferred, excellent communication skills in English and Romanian, problem-solving ability, knowledge of Qatar attractions is a plus, sales focus, proficiency in handling payments and CRM updates.

What's on Offer?

• Work alongside top talent
• Attractive salary and benefits
• Opportunity within a well-performing company

Company :

DESERT GATE TOURISM - QATAR

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was established in 2004 as a supplier of local needs for top-level tour operators in the UAE. Today, it is a full-fledged premium DMC serving the UAE, Oman, the Maldives, Qatar, and Mauritius. The company is recognized for its innovative product design and top-notch service.

With a solid financial base and experienced top management, Desert Gate aims to become the leading luxury travel group in the Gulf region, expanding to other culturally connected destinations. It is part of the MTS Globe group, providing access to advanced technology and industry-leading XML feeds. Desert Gate offers excellent contracting, creative excursions, and superior in-resort services.

Main Tasks and Responsibilities :

HOTEL REPRESENTATIVE

1. Welcome Guests at the Airport :

• Meet and greet guests upon arrival, ensuring a warm and professional first impression.
• Assist with luggage and provide an overview of the itinerary.
• Escort guests to transportation for a seamless transition.

2. Assist with Check-in :

• Coordinate with hotel reception for smooth check-in.
• Provide guests with necessary information and address immediate concerns.

3. Handle Guest Questions and Queries :

• Be the first point of contact for guest inquiries, offering accurate information.
• Assist with bookings and special requests.

4. Updating Reports on the CRM :

• Input and update guest information accurately.
• Maintain records of preferences, issues, and accommodations.

5. Handling Payment Collections :

• Process payments securely and issue receipts.

6. Managing Complaints :

• Address guest concerns empathetically and escalate if necessary.

TOUR GUIDE

1. Guiding Tours :

• Lead groups to key attractions, ensuring safety and engagement.

2. Providing Local Knowledge :

• Deliver informative commentary and stay updated on new attractions.

3. Ensuring Safety :

• Monitor safety, provide instructions, and handle emergencies.

4. Creating Memorable Experiences :

• Engage guests, use storytelling, and offer personalized recommendations.

5. Supporting Sales :

• Promote excursions and collect feedback.

6. Coordinating with Vendors :

• Work with transport and attraction providers for smooth logistics.

Education & Professional Qualification

• High school diploma; tourism/hospitality training is a plus.
• QATAR Tour Guide License is advantageous.
• Valid QATAR driving license or international license convertible under RTA scheme.

Experience & Skills

• Experience in customer service in tourism/hospitality preferred; guiding experience is a plus.
• Excellent communication skills in English & Romanian.
• Problem-solving and conflict resolution skills.
• Knowledge of QATAR attractions is a plus.
• Sales-oriented mindset.
• Proficiency in handling payments, CRM updates, and check-ins.

Join to apply for the Executive - Customer Service role at Apparel Group

Join to apply for the Executive - Customer Service role at Apparel Group

Job Description

Objective:

This position is responsible for managing and enhancing customer interactions and service performance within the Distribution Centre. The role ensures timely resolution of inquiries, effective communication between internal teams and customers, and contributes to customer satisfaction and operational efficiency.

Key Responsibility:

Customer Relationship Management

• Act as a liaison between the Distribution Centre and internal/external customers, addressing inquiries and concerns in a timely and professional manner.
• Maintain up-to-date customer records, delivery status reports, and order documentation.
• Support the resolution of complaints and delivery discrepancies with root cause analysis and corrective actions.
  
  

• Coordinate with DC, logistics, and last-mile teams to ensure accurate and on-time dispatch of customer orders.
• Analyze customer service trends, report recurring issues, and collaborate with cross-functional teams to improve turnaround time.
• Follow up on open service requests and ensure escalations are handled promptly.
  
  

• Respond to customer queries via phone, email, and system portals, ensuring professional and courteous communication.
• Update customers proactively on order status, stock availability, or delivery timelines.
• Support the preparation of customer service KPIs and periodic service-level reports.
  
  

• Recommend process enhancements and digital tools to improve service response and customer satisfaction.
• Participate in service improvement projects, system upgrades, and training initiatives to build service capability.
• Maintain in-depth product knowledge and awareness of internal distribution processes to support accurate resolution.
  
  

• 1-3 years of experience working in a warehouse or distribution center environment in a similar role or related position is preferred.
• Strong interpersonal and problem-solving skills, with the ability to multitask in a fast-paced setting.
• Working knowledge of ERP systems, MS Office, and customer service platforms is preferred.
• Bachelor’s degree in Business Administration, Supply Chain, or a related field.

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Retail

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Doha, Qatar QAR300.00-QAR350.00 1 month ago

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We are seeking an experienced Customer Service Executive to manage customer interactions, handle inquiries and complaints, and coordinate services while ensuring exceptional customer satisfaction and maintaining professional service standards.

• Multi-Channel Customer Communication - Handle customer inquiries professionally via phone, email, and walk-ins while ensuring prompt and clear communication regarding services and updates
• Service Coordination & Scheduling - Schedule and coordinate service appointments, record and track service requests, and follow up with internal teams for timely resolution
• Complaint Resolution & Relationship Management - Address and resolve customer complaints effectively and politely while providing comprehensive after-sales support to maintain strong customer relationships
• Documentation & Team Support - Maintain accurate customer records and service logs while supporting sales and service teams with coordination as needed

• Experience & Industry Knowledge - Previous experience in customer service, preferably in similar industry with basic understanding of service operations and scheduling processes
• Communication Excellence - Excellent verbal and written communication skills with fluency in English (mandatory); Arabic/Hindi proficiency is advantageous
• Technical & Professional Skills - Good computer skills, ability to multitask effectively, and remain calm under pressure in challenging situations
• Interpersonal Abilities - Strong interpersonal skills with proven ability to build rapport with customers and work collaboratively with internal teams

• CRM Software Experience - Familiarity with customer relationship management systems
• Industry-Specific Knowledge - Understanding of automotive, electronics, or technical service procedures
• Advanced Language Skills - Trilingual capabilities for broader customer demographic coverage
• Conflict Resolution Training - Professional certification in customer service or conflict resolution techniques

• Greet and assist customers upon arrival, and address inquiries or concerns related to vehicle appearance services.
• Schedule and coordinate service work with applicators and technicians while ensuring timely vehicle delivery.
• Provide regular updates to customers on service progress and follow up as needed.
• Recommend and upsell additional services based on customer needs and vehicle condition.
• Maintain and update accurate customer records.
• Prepare service-based invoices and assist with billing documents.
• Resolve customer complaints and ensure a smooth, satisfying service experience.