13 Incident Management jobs in Qatar
IT Operator (Service Desk)
Posted 11 days ago
Job Viewed
Job Description
Job Responsibilities
- Provide daily support for activities.
- Manage Service system activities on a daily basis.
- Manage & follow up on IT requests, calls, and emails.
- Analyze & provide solutions and troubleshooting to any hardware problems.
- Continuous monitoring of antivirus notifications with proper response.
- Managing IT assets.
- Managing network printers and central printers.
- Manage workstations & vulnerabilities batches through Endpoint Manage Engine.
- Manage AD through AD Manager Plus (creating attributes, moving OUs, managing OUs).
- Provide technical assistance, identifying solutions & keeping up with development & knowledge in hardware.
- Minimum Qualification: Diploma or higher in Computer Science or a related field.
- Minimum Work Experience: 10+ years of experience.
- Level of English: Excellent in reading and writing.
IT Operator (Service Desk)
Posted 3 days ago
Job Viewed
Job Description
IT Operator (Service Desk)
Job Responsibilities
Provide daily support for activities. Manage Service system activities on a daily basis. Manage & follow up on IT requests, calls, and emails. Analyze & provide solutions and troubleshooting to any hardware problems. Continuous monitoring of antivirus notifications with proper response. Managing IT assets. Managing network printers and central printers. Manage workstations & vulnerabilities batches through Endpoint Manage Engine. Manage AD through AD Manager Plus (creating attributes, moving OUs, managing OUs). Provide technical assistance, identifying solutions & keeping up with development & knowledge in hardware.
Qualifications
Minimum Qualification: Diploma or higher in Computer Science or a related field. Minimum Work Experience: 10+ years of experience. Level of English: Excellent in reading and writing.
Skills: antivirus,it,continuous monitoring,troubleshooting,workstations,writing,plus #J-18808-Ljbffr
IT Service Desk Team Lead
Posted 3 days ago
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Job Description
Select how often (in days) to receive an alert: Create Alert
** PREFERENCE WILL BE GIVEN TO QATARI CANDIDATES **
Job Summary and PurposeEnsure that all service levels are achieved in line with the need of a safe and efficient IT operations within NAKILAT and its joint ventures. Provide management and technical expertise to the IT service desk function to provide 1st level technical support.
AccountabilitiesKey Accountabilities:
Service Desk Support and Operations:
1. Manage IT service desk staff coverage, prepare reports on SLA compliance, service desk metrics and IT assets.
2. Establish and set the standard for the provision of support services within NAKILAT and its joint ventures.
3. Coordinate with the vendor support to resolve technical problems with desktop computing equipment, printers and software's.
4. Provide consulting support to site organizations in regard to office automation, end-user computing projects and training programs.
New Project Implementation:
5. Support the strategy for new project implementations at the client level with regard to applications, software and technology.
IT Asset and Data Management:
6. Set up and install/replace IT equipment in line with 4-year replacement policy.
7. Ensure all computers are running licensed software and that there are no copyright infringements.
8. Ensure that equipment is serviced according to established maintenance schedules and that IT equipment is maintained in good working condition.
9. Undertake routine maintenance of computers and peripheral devices.
Documentation:
10. Prepare and maintain appropriate documentation of IT Inventory records, support call logs, and work status reports.
11. Assists in framing NAKILAT’s IT policies and procedures.
Generic Accountabilities:
People Management:
12. Manage section staff by overseeing their performance management, recruitment, training and development to ensure high levels of engagement and competence.
Safety, Health, Environment, & Quality (SHEQ):
13. Adhere to all relevant SHEQ policies, procedures, instructions and controls so that NAKILAT provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people.
Policies, Systems, Processes & Procedures:
14. Implement approved policies, processes and procedures, and provide instructions to subordinates to ensure their proper implementation.
Others:
15. Carry out any other duties as directed by the Head of IT Operations.
• Meet or exceed client expectations with respect to IT Service Desk Support
• Maintain the IT Assets as per company policies
• Prepare necessary documentation of IT records
• Provide support to team members for understanding of new technologies and on the job training
Qualifications:
• Bachelor’s degree in Computer Science, Computer Engineering or any related field
• ITIL certificate is a must
• Microsoft Certified Professional (MCP) certificate is a must
• Microsoft Certified Solutions Expert (MCSE) certificate is preferred
• Cisco Certified Network Associate (CCNA) certificate is preferred
Experience:
• 6 years of experience of which a minimum of 3 years should be in a similar position, preferably in a similar industry
Job Specific Skills:
• Advanced knowledge of service desk best practices and services
• Advanced knowledge of Windows, Linux & MAC operating systems, networking, Microsoft Office suite, Microsoft Exchange and Active Directory
IT Service Desk Team Lead
Posted 16 days ago
Job Viewed
Job Description
Ensure that all service levels are achieved in line with the need of a safe and efficient IT operations within NAKILAT and its joint ventures. Provide management and technical expertise to the IT service desk function to provide 1st level technical support. Accountabilities
Key Accountabilities: Service Desk Support and Operations: 1. Manage IT service desk staff coverage, prepare reports on SLA compliance, service desk metrics and IT assets. 2. Establish and set the standard for the provision of support services within NAKILAT and its joint ventures. 3. Coordinate with the vendor support to resolve technical problems with desktop computing equipment, printers and software's. 4. Provide consulting support to site organizations in regard to office automation, end-user computing projects and training programs. New Project Implementation: 5. Support the strategy for new project implementations at the client level with regard to applications, software and technology. IT Asset and Data Management: 6. Set up and install/replace IT equipment in line with 4-year replacement policy. 7. Ensure all computers are running licensed software and that there are no copyright infringements. 8. Ensure that equipment is serviced according to established maintenance schedules and that IT equipment is maintained in good working condition. 9. Undertake routine maintenance of computers and peripheral devices. Documentation: 10. Prepare and maintain appropriate documentation of IT Inventory records, support call logs, and work status reports. 11. Assists in framing NAKILAT’s IT policies and procedures. Generic Accountabilities: People Management: 12. Manage section staff by overseeing their performance management, recruitment, training and development to ensure high levels of engagement and competence. Safety, Health, Environment, & Quality (SHEQ): 13. Adhere to all relevant SHEQ policies, procedures, instructions and controls so that NAKILAT provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people. Policies, Systems, Processes & Procedures: 14. Implement approved policies, processes and procedures, and provide instructions to subordinates to ensure their proper implementation. Others: 15. Carry out any other duties as directed by the Head of IT Operations. Key Result Areas
• Meet or exceed client expectations with respect to IT Service Desk Support • Maintain the IT Assets as per company policies • Prepare necessary documentation of IT records • Provide support to team members for understanding of new technologies and on the job training Qualifications, Experience and Job Skills
Qualifications: • Bachelor’s degree in Computer Science, Computer Engineering or any related field • ITIL certificate is a must • Microsoft Certified Professional (MCP) certificate is a must • Microsoft Certified Solutions Expert (MCSE) certificate is preferred • Cisco Certified Network Associate (CCNA) certificate is preferred
Experience: • 6 years of experience of which a minimum of 3 years should be in a similar position, preferably in a similar industry
Job Specific Skills: • Advanced knowledge of service desk best practices and services • Advanced knowledge of Windows, Linux & MAC operating systems, networking, Microsoft Office suite, Microsoft Exchange and Active Directory
#J-18808-Ljbffr
Butler Service Desk Agent - Preferably Arabic
Posted today
Job Viewed
Job Description
**Job Category** Rooms & Guest Services Operations
**Location** The St. Regis Marsa Arabia Island The Pearl Qatar, The St. Regis Residence, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Assist guests with their business center needs (e.g., making copies, sending faxes, typing) and bill services. Open and close the business center. Instruct guests on how to access the internet. Package, label, and ship items for guests and ensure that charges are applied to proper accounts, room numbers, or credit cards. Coordinate delivery of packages, mail, faxes, and/or boxes to the proper meeting room or guest room. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Process all payment types such as room charges, cash, checks, debit, or credit. Balance and drop receipts according to Accounting specifications. Monitor inventory of supplies and equipment and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Read and visually verify information in a variety of formats; grasp, turn, and manipulate objects; and stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.
Service Desk Administrator (IT Help Desk) - QAtar
Posted today
Job Viewed
Job Description
**Five Rivers Services’ (an Akima Company) **personnel are at the forefront of our nation’s most vital IT, communications, and security efforts. Our personnel enjoy competitive benefits packages and challenging roles in work environments committed to safety, diversity and opportunity for career growth. As an Alaska Native Corporation (ANC), 100% of our company’s profits go back to our more than 14,000 Iñupiat shareholders that have resided near and above the Arctic Circle for more than 10,000 years. Our business helps support their way of life and contributes to the survival of a culture that has thrived in a challenging environment.
Employment is conditional on a post-offer medical examination and CENTCOM determining that they are medically fit for duty for deployment (medical, dental, and psychological evaluation.
**Job Summary**:
The
**Responsibilities**:
- Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner.
- Assists the IMO with daily functions of computer, network and software management for the site and all users.
- Provides immediate response to all customers who come to the Service Desk.
- Person to person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required.
- Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.
- May be required to work for 12 hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets.
- Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.
- Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007.
- Troubleshoots all other site authorized software with IMOs and users.
- Works within a small continuous improvement focused team.
- Tracks and documents work performed to allow accurate reporting of all Service Desk activities.
- Completes all tasks and assignments as requested by Supervisors and Management.
- Performs other duties and assignments as required.
**Qualifications**
**Minimum Qualifications**:
- High school diploma or GED.
- Must have an active Secret clearance, US citizenship is required.
- Must have a minimum of one year experience in a Service Desk Environment.
- Must have a working knowledge of Microsoft Office software.
- Demonstrated strong customer service skills are mandatory.
- Pre-requisites for State-side applicants - copy of valid passport, copy of valid international driver’s permit, copy of valid US driver’s license, copy of COVID vaccination card, police clearance check and medical qualifications.
- Pre-requisites for in-country applicants - copy of valid passport, copy of valid international driver’s permit, copy of valid US driver’s license, copy of COVID vaccination card, medical qualifications, self-identify current visa sponsor & employer, and a copy of Civil ID.
- Must be able to provide copies of Active Certifications (2 levels, as outlined below) and their transcripts.
**Certifications**:
**IAT Level I Baseline**:
- A+ ce, Network+ ce, SSCP.
- Please note IAT Level II and Level III baselines are not required, but are acceptable.
**Computing Environment (CE)**:
- MCSA: Windows 10, MCSA: Windows Server 2012/2016, MCSE: Cloud Platform and Infrastructure.
- MCSE: Enterprise Devices and Apps, MCSE: Private Cloud, MCSE: Server Infrastructure.
- Microsoft Exam 70-398 - Planning for and Managing Devices in the Enterprise.
- Microsoft Exam 70-697 - Configuring Windows Devices.
- Microsoft Exam 70-698 - Installing and Configuring Windows 10.
- Server +.
**Material and Equipment Used**:
- Desktop computer, printer/copier, digital sender, telephones, Remedy 7.6, Microsoft Exchange Server 2007, Print Queue Management, Army Gold Master/Universal Gold Master, Microsoft Office with a focus on Outlook 2007, and Microsoft Internet Explorer.
**Working Environment and Physical Activities**:
- Working environment will be in an open office area. Individual must be able to lift up to 20 lbs unassisted.
- Work environment will be very hot due to climatic conditions within the region.
- Personnel will also be required to sit and talk on the phone for long periods of time.
We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.
. Reasonable accommodation requests are considered on a case-by-case basis.
**Shift***: Variable
**Job**
AVP - IT Service Management
Posted 8 days ago
Job Viewed
Job Description
Bachelor's degree in Banking, Finance, Accounting, or MIS
Minimum of 10 years of relevant experience, preferably with a top-tier international bank
Certified or trained in IT Security and Enterprise Architecture
Proven ability to lead large-scale architecture and governance initiatives
Key Responsibilities :
Strategy and Governance :
Deliver cost-effective architecture solutions for internal and external systems
Align IT architecture with business goals in collaboration with senior stakeholders
Coordinate cross-functional architectural changes with other teams
Use standard frameworks such as TOGAF to design and enhance enterprise architecture
Maintain and supervise business, application, data, and technology architecture layers
Design and implement a service-oriented integration layer across systems
Develop an enterprise information architecture for seamless data interoperability
Compliance and Standards :
Conduct architecture reviews to ensure compliance with IT standards, risk, and audit policies
Define and enforce enterprise-wide technology standards (e.g., ITIL)
Provide accurate information to internal and external auditors, compliance, and risk teams
Stay informed of technology trends and propose relevant updates to architecture standards
Stakeholder and Customer Engagement :
Gather and document system requirements from business units
Support internal users with product-related queries and system requests
Maintain service level agreements and improve delivery turnaround times
Build strong relationships with internal teams and project stakeholders
Support the bank's digital transformation and strategic IT initiatives
Present high-level architecture plans to executive management
Research and pilot innovative architecture solutions to meet future business needs
Strategic and analytical mindset
Strong stakeholder engagement and communication skills
Deep knowledge of banking systems and enterprise IT
Ability to lead and coordinate across departments
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AVP - IT Service Management
Posted 8 days ago
Job Viewed
Job Description
Bachelor’s degree in Banking, Finance, Accounting, or MIS
Minimum of 10 years of relevant experience, preferably with a top-tier international bank
Certified or trained in IT Security and Enterprise Architecture
Proven ability to lead large-scale architecture and governance initiatives
Key Responsibilities :
Strategy and Governance :
Deliver cost-effective architecture solutions for internal and external systems
Align IT architecture with business goals in collaboration with senior stakeholders
Coordinate cross-functional architectural changes with other teams
Use standard frameworks such as TOGAF to design and enhance enterprise architecture
Maintain and supervise business, application, data, and technology architecture layers
Design and implement a service-oriented integration layer across systems
Develop an enterprise information architecture for seamless data interoperability
Compliance and Standards :
Conduct architecture reviews to ensure compliance with IT standards, risk, and audit policies
Define and enforce enterprise-wide technology standards (e.g., ITIL)
Provide accurate information to internal and external auditors, compliance, and risk teams
Stay informed of technology trends and propose relevant updates to architecture standards
Stakeholder and Customer Engagement :
Gather and document system requirements from business units
Support internal users with product-related queries and system requests
Maintain service level agreements and improve delivery turnaround times
Build strong relationships with internal teams and project stakeholders
Support the bank’s digital transformation and strategic IT initiatives
Present high-level architecture plans to executive management
Research and pilot innovative architecture solutions to meet future business needs
Strategic and analytical mindset
Strong stakeholder engagement and communication skills
Deep knowledge of banking systems and enterprise IT
Ability to lead and coordinate across departments
#J-18808-LjbffrAVP - IT Service Management
Posted 8 days ago
Job Viewed
Job Description
#J-18808-Ljbffr
AVP - IT Service Management - Ateca Consulting
Posted 8 days ago
Job Viewed
Job Description
- Bachelor's degree in Banking, Finance, Accounting, or MIS
- Minimum of 10 years of relevant experience, preferably with a top-tier international bank
- Certified or trained in IT Security and Enterprise Architecture
- Proven ability to lead large-scale architecture and governance initiatives
- Strategy and Governance: Deliver cost-effective architecture solutions for internal and external systems; Align IT architecture with business goals in collaboration with senior stakeholders; Coordinate cross-functional architectural changes with other teams
- Architecture Implementation: Use standard frameworks such as TOGAF to design and enhance enterprise architecture; Maintain and supervise business, application, data, and technology architecture layers; Design and implement a service-oriented integration layer across systems; Develop an enterprise information architecture for seamless data interoperability
- Compliance and Standards: Conduct architecture reviews to ensure compliance with IT standards, risk, and audit policies; Define and enforce enterprise-wide technology standards (e.g., ITIL); Provide accurate information to internal and external auditors, compliance, and risk teams; Stay informed of technology trends and propose relevant updates to architecture standards
- Stakeholder and Customer Engagement: Gather and document system requirements from business units; Support internal users with product-related queries and system requests; Maintain service level agreements and improve delivery turnaround times; Build strong relationships with internal teams and project stakeholders
- Continuous Improvement: Support the bank's digital transformation and strategic IT initiatives; Present high-level architecture plans to executive management; Research and pilot innovative architecture solutions to meet future business needs
- Strategic and analytical mindset
- Strong stakeholder engagement and communication skills
- Deep knowledge of banking systems and enterprise IT
- Ability to lead and coordinate across departments
- Executive
- Full-time
- Management
Location: Doha, Qatar