25 Incident Management jobs in Qatar

Overview

MicroTech is seeking a Communications Focal Point (CFP) Service Desk support resource for the Combined Air Operations Center (CAOC) at Al Udeid AB, Qatar. The CAOC team provides provide full Communications Focal Point (CFP) Help Desk support to end users for all Enterprise and AOC networks client equipment, software and services. CFP Help Desk Support also provides Client Systems/Hardware Support for the AOC/CAOC floor.

• Perform all technical support and O&M tasks and activities
• Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues);
• Provide Tier 1 hands-on support to users on the AOC/CAOC floor;
• Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required;
• Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure;
• Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance;

• DoDM 8140 IAT Level 2 certification or higher
• Associate’s degree in computer science or related field or Associates degree in Computer Science or related field; or 4+ years' IT Help Desk support experience and 4+ years' of experience in Computer/IT hardware support AND DoDM 8140 IAT Level 2 (Security+) or higher
• Ability to work 12-hour shift schedule
• Active Secret clearance or above required

Overview

MicroTech is seeking a Communications Focal Point (CFP) Service Desk support resource for the Combined Air Operations Center (CAOC) at Al Udeid AB, Qatar. The CAOC team provides full Communications Focal Point (CFP) Help Desk support to end users for all Enterprise and AOC networks client equipment, software and services. CFP Help Desk Support also provides Client Systems/Hardware Support for the AOC/CAOC floor.

• Perform all technical support and O&M tasks and activities
• Provide Tier 1 technical support (initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues)
• Provide Tier 1 hands-on support to users on the AOC/CAOC floor
• Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required
• Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure
• Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance

• DoDM 8140 IAT Level 2 certification or higher
• Associate’s degree in computer science or related field; or 4+ years' IT Help Desk support experience and 4+ years' IT hardware support AND DoDM 8140 IAT Level 2 (Security+) or higher
• Ability to work 12-hour shift schedule
• Active Secret clearance or above required

MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion — we provide effective, practical solutions that can increase productivity, and decrease costs. MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001 Quality Management System (QMS), ISO 2000 IT service management certification, and ITIL management qualified business processes.

• Insurance (medical, dental vision)
• Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)
• 401k Plan with Employer Matching Contribution
• 11 Company-Paid Holidays
• Tuition Assistance
• Voluntary Benefit Programs
• Corporate Discounts

MicroTech is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes.

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** PREFERENCE WILL BE GIVEN TO QATARI CANDIDATES **

Ensure that all service levels are achieved in line with the need of a safe and efficient IT operations within NAKILAT and its joint ventures. Provide management and technical expertise to the IT service desk function to provide 1st level technical support.

Key Accountabilities:

Service Desk Support and Operations:
1. Manage IT service desk staff coverage, prepare reports on SLA compliance, service desk metrics and IT assets.
2. Establish and set the standard for the provision of support services within NAKILAT and its joint ventures.
3. Coordinate with the vendor support to resolve technical problems with desktop computing equipment, printers and software's.
4. Provide consulting support to site organizations in regard to office automation, end-user computing projects and training programs.

New Project Implementation:
5. Support the strategy for new project implementations at the client level with regard to applications, software and technology.

IT Asset and Data Management:
6. Set up and install/replace IT equipment in line with 4-year replacement policy.
7. Ensure all computers are running licensed software and that there are no copyright infringements.
8. Ensure that equipment is serviced according to established maintenance schedules and that IT equipment is maintained in good working condition.
9. Undertake routine maintenance of computers and peripheral devices.

Documentation:
10. Prepare and maintain appropriate documentation of IT Inventory records, support call logs, and work status reports.
11. Assists in framing NAKILAT’s IT policies and procedures.

Generic Accountabilities:

People Management:
12. Manage section staff by overseeing their performance management, recruitment, training and development to ensure high levels of engagement and competence.

Safety, Health, Environment, & Quality (SHEQ):
13. Adhere to all relevant SHEQ policies, procedures, instructions and controls so that NAKILAT provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people.

Policies, Systems, Processes & Procedures:
14. Implement approved policies, processes and procedures, and provide instructions to subordinates to ensure their proper implementation.

Others:
15. Carry out any other duties as directed by the Head of IT Operations.

• Meet or exceed client expectations with respect to IT Service Desk Support
• Maintain the IT Assets as per company policies
• Prepare necessary documentation of IT records
• Provide support to team members for understanding of new technologies and on the job training

Qualifications:

• Bachelor’s degree in Computer Science, Computer Engineering or any related field
• ITIL certificate is a must
• Microsoft Certified Professional (MCP) certificate is a must
• Microsoft Certified Solutions Expert (MCSE) certificate is preferred
• Cisco Certified Network Associate (CCNA) certificate is preferred

Experience:

• 6 years of experience of which a minimum of 3 years should be in a similar position, preferably in a similar industry

Job Specific Skills:

• Advanced knowledge of service desk best practices and services
• Advanced knowledge of Windows, Linux & MAC operating systems, networking, Microsoft Office suite, Microsoft Exchange and Active Directory

• *Job Offer: Female Spa Front Desk Receptionist**

Location: Doha, Qatar

We are excited to announce an opening for a Female Spa Front Desk Receptionist at our wellness center in Doha. We are looking for a dedicated and professional individual who is fluent in both Arabic and English to join our team.

*Key Responsibilities:**

• Greet and welcome visitors with warmth and professionalism.
• Answer incoming phone calls and handle inquiries from clients.
• Provide accurate information about spa treatments, products, and services.
• Manage client check-in and check-out processes efficiently.
• Maintain a clean, organized, and calming reception area that reflects our spa's standards.
• Address client questions or concerns promptly and professionally.
• Collaborate with spa team members to ensure a seamless client experience.

*Qualifications:**

• Proficiency in Arabic and English is required.
• Previous experience in a receptionist or customer service role is mandatory.
• Previous experience in Wellness & Spa is prefered.
• Strong communication and interpersonal skills.
• Ability to maintain a calm and organized environment.
• Ability to work in a team
• Fast learner
• Attention to details

Interested candidates are invited to submit their resumes. Please note that resumes without a photo will not be accepted.

Join our team and be a part of creating a relaxing and rejuvenating experience for our clients. We look forward to welcoming the right candidate to our wellness center

Job Type: Full-time

Pay: Up to QAR7,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Spa or Wellness industry: 2 years (Required)
• receptionist: 5 years (Required)

Language:

• Arabic (Required)
• English (Required)

Bachelor's degree in Banking, Finance, Accounting, or MIS

Minimum of 10 years of relevant experience, preferably with a top-tier international bank

Certified or trained in IT Security and Enterprise Architecture

Proven ability to lead large-scale architecture and governance initiatives

Key Responsibilities :

Strategy and Governance :

Deliver cost-effective architecture solutions for internal and external systems

Align IT architecture with business goals in collaboration with senior stakeholders

Coordinate cross-functional architectural changes with other teams

Use standard frameworks such as TOGAF to design and enhance enterprise architecture

Maintain and supervise business, application, data, and technology architecture layers

Design and implement a service-oriented integration layer across systems

Develop an enterprise information architecture for seamless data interoperability

Compliance and Standards :

Conduct architecture reviews to ensure compliance with IT standards, risk, and audit policies

Define and enforce enterprise-wide technology standards (e.g., ITIL)

Provide accurate information to internal and external auditors, compliance, and risk teams

Stay informed of technology trends and propose relevant updates to architecture standards

Stakeholder and Customer Engagement :

Gather and document system requirements from business units

Support internal users with product-related queries and system requests

Maintain service level agreements and improve delivery turnaround times

Build strong relationships with internal teams and project stakeholders

Support the bank's digital transformation and strategic IT initiatives

Present high-level architecture plans to executive management

Research and pilot innovative architecture solutions to meet future business needs

Strategic and analytical mindset

Strong stakeholder engagement and communication skills

Deep knowledge of banking systems and enterprise IT

Ability to lead and coordinate across departments

Bachelor’s degree in Banking, Finance, Accounting, or MIS

Minimum of 10 years of relevant experience, preferably with a top-tier international bank

Certified or trained in IT Security and Enterprise Architecture

Proven ability to lead large-scale architecture and governance initiatives

Key Responsibilities :

Strategy and Governance :

Deliver cost-effective architecture solutions for internal and external systems

Align IT architecture with business goals in collaboration with senior stakeholders

Coordinate cross-functional architectural changes with other teams

Use standard frameworks such as TOGAF to design and enhance enterprise architecture

Maintain and supervise business, application, data, and technology architecture layers

Design and implement a service-oriented integration layer across systems

Develop an enterprise information architecture for seamless data interoperability

Compliance and Standards :

Conduct architecture reviews to ensure compliance with IT standards, risk, and audit policies

Define and enforce enterprise-wide technology standards (e.g., ITIL)

Provide accurate information to internal and external auditors, compliance, and risk teams

Stay informed of technology trends and propose relevant updates to architecture standards

Stakeholder and Customer Engagement :

Gather and document system requirements from business units

Support internal users with product-related queries and system requests

Maintain service level agreements and improve delivery turnaround times

Build strong relationships with internal teams and project stakeholders

Support the bank’s digital transformation and strategic IT initiatives

Present high-level architecture plans to executive management

Research and pilot innovative architecture solutions to meet future business needs

Strategic and analytical mindset

Strong stakeholder engagement and communication skills

Deep knowledge of banking systems and enterprise IT

Ability to lead and coordinate across departments