6 Incident Management jobs in Qatar

Qualifications and Experience:

Bachelor's degree in Banking, Finance, Accounting, or MIS

Minimum of 10 years of relevant experience, preferably with a top-tier international bank

Certified or trained in IT Security and Enterprise Architecture

Proven ability to lead large-scale architecture and governance initiatives

Key Responsibilities:

Strategy and Governance:

Deliver cost-effective architecture solutions for internal and external systems

Align IT architecture with business goals in collaboration with senior stakeholders

Coordinate cross-functional architectural changes with other teams

Architecture Implementation:

Use standard frameworks such as TOGAF to design and enhance enterprise architecture

Maintain and supervise business, application, data, and technology architecture layers

Design and implement a service-oriented integration layer across systems

Develop an enterprise information architecture for seamless data interoperability

Compliance and Standards:

Conduct architecture reviews to ensure compliance with IT standards, risk, and audit policies

Define and enforce enterprise-wide technology standards (e.g., ITIL)

Provide accurate information to internal and external auditors, compliance, and risk teams

Stay informed of technology trends and propose relevant updates to architecture standards

Stakeholder and Customer Engagement:

Gather and document system requirements from business units

Support internal users with product-related queries and system requests

Maintain service level agreements and improve delivery turnaround times

Build strong relationships with internal teams and project stakeholders

Continuous Improvement:

Support the bank's digital transformation and strategic IT initiatives

Present high-level architecture plans to executive management

Research and pilot innovative architecture solutions to meet future business needs

Competencies:

Strategic and analytical mindset

Strong stakeholder engagement and communication skills

Deep knowledge of banking systems and enterprise IT

Ability to lead and coordinate across departments

ITSM Developer:

Skill – ITSM Developer

Location – Qatar

Exp Range – 8+ yrs

Key Responsibilities

• Configure, manage, and maintain Service Mapping and Discovery tools within the ITSM platform.
• Create and maintain service maps to ensure accurate relationships between applications, services, and infrastructure.
• Collaborate with IT, application, and infrastructure teams to gather requirements for service mapping.
• Continuously refine and improve service mapping processes to increase data accuracy and completeness.
• Monitor and troubleshoot issues related to discovery patterns, probes, and credentials.
• Ensure compliance with governance, standards, and data quality for CMDB (Configuration Management Database).
• Provide support during incident and problem investigations by leveraging service maps for impact analysis.
• Develop and maintain documentation for service mapping processes, workflows, and best practices.
• Conduct training or knowledge-sharing sessions with stakeholders on the use of service maps.
• Stay updated with ITSM and service mapping trends, tools, and best practices.

Required Qualifications & Skills

• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent work experience).
• Hands-on experience with ITSM platforms (preferably ServiceNow Discovery and Service Mapping).
• Strong understanding of CMDB structure, CI classes, and relationships.
• Knowledge of infrastructure technologies (servers, databases, networks, cloud platforms).
• Experience troubleshooting discovery probes, patterns, and integrations.
• Ability to analyze complex service dependencies and present clear visual service maps.
• Strong problem-solving skills with attention to detail.
• Excellent communication and collaboration skills.

Job Summary:

The ITSM Developer will be responsible for designing, developing, and maintaining integrations between IT Service Management (ITSM) tools and enterprise systems. This role requires strong technical expertise in APIs, web services, and automation scripting to ensure seamless service delivery across the IT ecosystem. The ideal candidate will collaborate with process owners and IT teams to enhance ITSM capabilities, improve operational efficiency, and maintain system reliability.

Key Responsibilities:

Integration Design & Development

• Design, develop, and maintain integrations between ITSM tools (e.g.,
  Ivanti
  ,
  ServiceNow
  ,
  BMC Remedy
  ) and enterprise applications (ERP, CRM, HR, monitoring tools, CMDB, etc.).
• Configure and implement
  APIs, web services, and middleware components
  to support ITSM processes.
• Ensure integrations comply with organizational standards for
  data quality, performance, and security
  .
• Develop and customize
  workflows, automation scripts, and business rules
  within ITSM platforms.
• Troubleshoot and resolve
  integration-related incidents
  , ensuring reliable connectivity and data flow.

Process & Platform Support

• Collaborate with
  ITSM process owners
  (Incident, Change, Problem, Asset, CMDB) to gather and analyze integration requirements.
• Support
  platform upgrades, patches, and migrations
  , ensuring integrations remain compatible and stable.
• Maintain
  technical documentation
  for all integration configurations, workflows, and APIs.
• Develop and maintain
  reports, dashboards, scripts, and queries
  to enhance visibility and automation.

Monitoring & Configuration Management

• Develop
  enterprise-class monitoring and event management integrations
  to provide unified visibility and automated alerts.
• Support and maintain
  ITSM and Asset Management software versions
  and patching.
• Maintain and enhance
  Configuration Management Databases (CMDB)
  , ensuring accuracy through data federation.
• Create and maintain
  service dependency maps
  reflecting physical and logical configuration item relationships.

Automation & Operational Support

• Support and deliver
  IT operational processes
  both manually and through
  task automation tools
  .
• Work collaboratively with
  IT Operations, Security, and Application teams
  to ensure effective end-to-end service delivery.

Required Qualifications & Skills:

Education:

• Bachelor's degree in
  Computer Science, Information Systems
  , or a related technical field.

Technical Skills:

• Hands-on experience with at least one
  ITSM platform
  (preferably
  Ivanti
  ,
  ServiceNow
  , or
  BMC Remedy
  ).
• Strong understanding of
  APIs
  ,
  REST/SOAP web services
  , and
  integration design patterns
  .
• Experience in scripting languages such as
  JavaScript, Python, or PowerShell
  .
• Familiarity with
  middleware/integration tools
  (e.g.,
  ServiceNow IntegrationHub
  ,
  MuleSoft
  ,
  Boomi
  ,
  Azure Logic Apps
  ).
• Good knowledge of
  databases (SQL/NoSQL)
  and data modeling.
• Knowledge of
  ITIL v4
  principles and ITSM processes (Incident, Problem, Change, Asset, CMDB).
• Proficiency with
  version control systems (Git)
  and
  CI/CD pipelines
  .

Service Asset and Configuration Management Consultant:

Functional Responsibilities:

• Accountable to the organization for stewardship of CIs that are under the scope of the SACM process.
• Defining and agreeing the service assets that will be treated as configuration items.
• Ensuring that configuration data is available when and where it is needed to support other service management processes.
• Support yearly quality audits if necessary.
• Organize and chair all required meetings for the process.
• Manage, mentor and coach those people involved in the Configuration Management process.
• Report on KPI's as appropriate and agreed.
• Identifying CIs in accordance with procedures laid out and ensuring accurate registration on the CMDB.
• Creating, updating, and managing CIs within the CMDB.
• Ensuring CMDB procedures are followed as per process definitions.
• Producing CIs reports as and when necessary, and providing timely and accurate CI information
• Ensuring CIs attributes, relationships and statuses are accurately populated on the CMDB and kept up to date at all times.
• Perform review and audits to check and ensure the CI attributes, relationships, and statuses.
• Working to the overall objectives agreed and implementing the Configuration Management policy and standards.
• To manage the process according to the principles laid down in Configuration Management process documentation and other documents that are part of the ITIL common framework.
• Planning and executing the population, management, and maintenance of the CMDB; also manages and maintains any central libraries, tools, common codes, and data.
• Initiating activities to improve the effectiveness and efficiency of the implementation process based upon the monthly measurements and reporting.
• Ensuring compliance with the process implementation in line with modifications to the Process documentation
• Agree with the customers on the scope and layout project plans accordingly.
• Create customized process and procedures for Clients.
• Act as an escalation point when there is a deviation in the project timelines and tasks.
• Hands on experience and knowledge of IT Service Management tools like HP SM, Microfocus tools like SMAX, uCMDB, Ivanti, Lansweeper, Power BI, Business Objects, etc.

Knowledge, Skills & Experience

Academic & Professional Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Engineering, or Equivalent.
• Hold one or more ITIL practitioner/intermediate certificates in Configuration, Change or Release Management. (RCV or Service Transition)

Experience:

• Relevant experience in technology services organisation, preferably external service provider
• 6+ years' experience in either consultancy, implementation, management or a combination of them all

Skills and Requirements:

• Good understanding of Project Planning
• Strong Microsoft Office experience (Word, Excel, Visio, and PowerPoint)
• Proven ability to influence cross-functional teams without formal authority
• To have practical experience of continuous improvement methods and techniques
• To have a good understanding of statistical and analytical principles and processes
• To possess good interpersonal skills for written, oral and face to face communications
• To possess skills in influencing and negotiation methods and techniques
• To have the ability to understand how IT supports business.
• Strong understanding of enterprise technologies including Data Centres, Microsoft, and Cisco environments
• Information Acquisition - Identifying gaps in the available information required to understand a problem or situation and devising means of remedying gaps.
• Initiative Being proactive, taking action and anticipating opportunities.
• Persistence - Meeting targets and fulfilling agreements even when adverse circumstances prevail.
• Familiar with Operations Management - Methods, techniques, and tools for planning, organising, resourcing, directing, co-ordinating and monitoring on-going (non-project) activities.
• Excellent written and presentation skills
• Persistence - Meeting targets and fulfilling agreements even when adverse circumstances prevail.
• Hands on experience in Ticketing tools like HPSM, Microfocus tools like SMAX and uCMDB

Our mission is to be the preferred IT Services and Solutions provider in the Middle East and North Africa.

For our employees, this means working in a team committed to service excellence and continual innovation in a fast-paced and dynamic work environment.

We're looking for passionate, self-motivated, and creative team players who want to work hard and be rewarded. If this sounds like you, we'd like to hear from you. If you have any inquiries, please contact

WHAT CAN MEEZA OFFER YOU?

• MEEZA is committed to providing thought leadership that will enable our employees to be involved in bringing global firsts to the market.
• MEEZA is one of the fastest growing technology companies in the Middle East which means an exciting and rewarding work environment for our employees.
• MEEZA is playing a key role in the transformation of Qatar into a knowledge-based society which means our employees can make a real impact.
• MEEZA is committed to developing our team; we provide opportunities to develop your skills, further your career and achieve your goals.
• MEEZA is not just about hard work; the company remains true to its entrepreneurial roots and has a young and passionate team that is just as devoted to having fun as they are to delivering service excellence.
• MEEZA offers market-leading benefits packages.

IMPORTANT STEPS TO FOLLOW:

• Kindly submit your applications only against those positions where your skills and expertise match our requirements.
• Applications that are submitted without a Job Title (Position) in the subject cannot be processed.

The primary responsibilities of the SACM Consultant:

Functional Responsibilities:

• Accountable to the organization for stewardship of CIs that are under the scope of the SACM

process.

• Defining and agreeing the service assets that will be treated as configuration items.
• Ensuring that configuration data is available when and where it is needed to support other service

management processes.

• Support yearly quality audits if necessary.
• Organize and chair all required meetings for the process.
• Manage, mentor and coach those people involved in the Configuration Management process.
• Report on KPI's as appropriate and agreed.
• Identifying CIs in accordance with procedures laid out and ensuring accurate registration on the

CMDB.

• Creating, updating, and managing CIs within the CMDB.
• Ensuring CMDB procedures are followed as per process definitions.
• Producing CIs reports as and when necessary, and providing timely and accurate CI information
• Ensuring CIs attributes, relationships and statuses are accurately populated on the CMDB and

kept up to date at all times.

• Perform review and audits to check and ensure the CI attributes, relationships, and statuses.
• Working to the overall objectives agreed and implementing the Configuration Management policy

and standards.

• To manage the process according to the principles laid down in Configuration Management

process documentation and other documents that are part of the ITIL common framework.

• Planning and executing the population, management, and maintenance of the CMDB; also

manages and maintains any central libraries, tools, common codes, and data.

• Initiating activities to improve the effectiveness and efficiency of the implementation process

based upon the monthly measurements and reporting.

• Ensuring compliance with the process implementation in line with modifications to the Process

documentation

• Agree with the customers on the scope and layout project plans accordingly.
• Create customized process and procedures for Clients.
• Act as an escalation point when there is a deviation in the project timelines and tasks.
• Hands on experience and knowledge of IT Service Management tools like HP SM, Microfocus

tools like SMAX, uCMDB, Ivanti, Lansweeper, Power BI, Business Objects, etc.

Academic & Professional Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Engineering, or Equivalent.
• Hold one or more ITIL practitioner/intermediate certificates in Configuration, Change or Release

Management. (RCV or Service Transition)

Experience:

• Relevant experience in technology services organisation, preferably external service provider
• 6+ years' experience in either consultancy, implementation, management or a combination of them all

Skills and Requirements:

• Good understanding of Project Planning
• Strong Microsoft Office experience (Word, Excel, Visio, and PowerPoint)
• Proven ability to influence cross-functional teams without formal authority
• To have practical experience of continuous improvement methods and techniques
• To have a good understanding of statistical and analytical principles and processes
• To possess good interpersonal skills for written, oral and face to face communications
• To possess skills in influencing and negotiation methods and techniques
• To have the ability to understand how IT supports business.
• Strong understanding of enterprise technologies including Data Centres, Microsoft, and Cisco environments
• Information Acquisition – Identifying gaps in the available information required to understand a problem or situation and devising means of remedying gaps.
• Initiative Being proactive, taking action and anticipating opportunities.
• Persistence – Meeting targets and fulfilling agreements even when adverse circumstances prevail.
• Familiar with Operations Management – Methods, techniques, and tools for planning, organising, resourcing, directing, co-ordinating and monitoring on-going (non-project) activities.
• Excellent written and presentation skills
• Persistence – Meeting targets and fulfilling agreements even when adverse circumstances prevail.
• Hands on experience in Ticketing tools like HPSM, Microfocus tools like SMAX and uCMDB