18 Incident Management Frameworks jobs in Qatar

Job Summary:

The ITSM Developer will be responsible for designing, developing, and maintaining integrations between IT Service Management (ITSM) tools and enterprise systems. This role requires strong technical expertise in APIs, web services, and automation scripting to ensure seamless service delivery across the IT ecosystem. The ideal candidate will collaborate with process owners and IT teams to enhance ITSM capabilities, improve operational efficiency, and maintain system reliability.

Key Responsibilities:

Integration Design & Development

• Design, develop, and maintain integrations between ITSM tools (e.g., Ivanti , ServiceNow , BMC Remedy ) and enterprise applications (ERP, CRM, HR, monitoring tools, CMDB, etc.).
• Configure and implement APIs, web services, and middleware components to support ITSM processes.
• Ensure integrations comply with organizational standards for data quality, performance, and security .
• Develop and customize workflows, automation scripts, and business rules within ITSM platforms.
• Troubleshoot and resolve integration-related incidents , ensuring reliable connectivity and data flow.

Process & Platform Support

• Collaborate with ITSM process owners (Incident, Change, Problem, Asset, CMDB) to gather and analyze integration requirements.
• Support platform upgrades, patches, and migrations , ensuring integrations remain compatible and stable.
• Maintain technical documentation for all integration configurations, workflows, and APIs.
• Develop and maintain reports, dashboards, scripts, and queries to enhance visibility and automation.

Monitoring & Configuration Management

• Develop enterprise-class monitoring and event management integrations to provide unified visibility and automated alerts.
• Support and maintain ITSM and Asset Management software versions and patching.
• Maintain and enhance Configuration Management Databases (CMDB) , ensuring accuracy through data federation.
• Create and maintain service dependency maps reflecting physical and logical configuration item relationships.

Automation & Operational Support

• Support and deliver IT operational processes both manually and through task automation tools .
• Work collaboratively with IT Operations, Security, and Application teams to ensure effective end-to-end service delivery.

Required Qualifications & Skills:

Education:

• Bachelor’s degree in Computer Science, Information Systems , or a related technical field.

Technical Skills:

• Hands-on experience with at least one ITSM platform (preferably Ivanti , ServiceNow , or BMC Remedy ).
• Strong understanding of APIs , REST/SOAP web services , and integration design patterns .
• Experience in scripting languages such as JavaScript, Python, or PowerShell .
• Familiarity with middleware/integration tools (e.g., ServiceNow IntegrationHub , MuleSoft , Boomi , Azure Logic Apps ).
• Good knowledge of databases (SQL/NoSQL) and data modeling.
• Knowledge of ITIL v4 principles and ITSM processes (Incident, Problem, Change, Asset, CMDB).
• Proficiency with version control systems (Git) and CI/CD pipelines .

Job Overview:

We are seeking a skilled
ITSM Developer
with over 5 years of experience to support our IT Service Management initiatives within the banking domain. The ideal candidate will have hands-on experience in ITSM platform development and integration, with a focus on enterprise-scale tools like Ivanti, ServiceNow, or BMC Remedy.

Key Responsibilities:

• Design, develop, and maintain integrations between ITSM tools (Ivanti, ServiceNow, BMC Remedy, etc.) and enterprise applications (ERP, CRM, HR, Monitoring Tools, CMDB).
• Configure and develop APIs, web services, and middleware components to support ITSM processes.
• Collaborate with ITSM process owners (Incident, Change, Problem, Asset, CMDB) to gather and implement integration requirements.
• Develop and customize workflows, automation scripts, and business rules within the ITSM platform.
• Ensure integration solutions meet data quality, security, and performance standards.
• Troubleshoot integration-related issues including connectivity, data flow, and service disruptions.
• Maintain comprehensive technical documentation for all integration configurations and workflows.
• Support platform upgrades, patches, and migrations ensuring continuity of integrations.
• Collaborate with cross-functional teams (IT Operations, Security, Applications, etc.) to ensure seamless service delivery.
• Develop custom reports, scripts, workflows, and complex queries across various ITSM tools.
• Build enterprise-class monitoring and event management integrations, consolidating alerts into unified dashboards or channels.
• Maintain and support service management tools, asset management modules, and configuration management databases (CMDB).
• Create service dependency maps via logical and physical CI (Configuration Item) relationships.
• Automate IT operational tasks using appropriate tools and scripts.

Required Qualifications & Skills:

• Bachelor's degree in Computer Science, Information Systems, or a related discipline.
• 5+ years of hands-on experience with ITSM tools (Ivanti preferred; ServiceNow or BMC Remedy acceptable).
• Proficiency in integration technologies including APIs (REST, SOAP), web services, and middleware.
• Experience with scripting languages such as JavaScript, PowerShell, or Python.
• Knowledge of ITIL v4 and core ITSM processes (Incident, Change, Problem, Asset, CMDB).
• Familiarity with middleware and iPaaS tools such as ServiceNow IntegrationHub, MuleSoft, Boomi, Azure Logic Apps, etc.
• Strong understanding of relational (SQL) and NoSQL databases.
• Solid troubleshooting, debugging, and root cause analysis skills.
• Experience with Git, version control, and CI/CD pipelines.

• Bachelor's degree in Banking, Finance, Accounting, or MIS
• Minimum of 10 years of relevant experience, preferably with a top-tier international bank
• Certified or trained in IT Security and Enterprise Architecture
• Proven ability to lead large-scale architecture and governance initiatives

• Strategy and Governance: Deliver cost-effective architecture solutions for internal and external systems; Align IT architecture with business goals in collaboration with senior stakeholders; Coordinate cross-functional architectural changes with other teams
• Architecture Implementation: Use standard frameworks such as TOGAF to design and enhance enterprise architecture; Maintain and supervise business, application, data, and technology architecture layers; Design and implement a service-oriented integration layer across systems; Develop an enterprise information architecture for seamless data interoperability
• Compliance and Standards: Conduct architecture reviews to ensure compliance with IT standards, risk, and audit policies; Define and enforce enterprise-wide technology standards (e.g., ITIL); Provide accurate information to internal and external auditors, compliance, and risk teams; Stay informed of technology trends and propose relevant updates to architecture standards
• Stakeholder and Customer Engagement: Gather and document system requirements from business units; Support internal users with product-related queries and system requests; Maintain service level agreements and improve delivery turnaround times; Build strong relationships with internal teams and project stakeholders
• Continuous Improvement: Support the bank's digital transformation and strategic IT initiatives; Present high-level architecture plans to executive management; Research and pilot innovative architecture solutions to meet future business needs

• Strategic and analytical mindset
• Strong stakeholder engagement and communication skills
• Deep knowledge of banking systems and enterprise IT
• Ability to lead and coordinate across departments

• Executive

• Full-time

• Management

Location: Doha, Qatar

Qualifications and Experience

• Bachelor’s degree in Banking, Finance, Accounting, or MIS
• Minimum of 10 years of relevant experience, preferably with a top-tier international bank
• Certified or trained in IT Security and Enterprise Architecture
• Proven ability to lead large-scale architecture and governance initiatives

• Strategy and Governance: Deliver cost-effective architecture solutions for internal and external systems; Align IT architecture with business goals in collaboration with senior stakeholders; Coordinate cross-functional architectural changes with other teams
• Architecture Implementation: Use standard frameworks such as TOGAF to design and enhance enterprise architecture; Maintain and supervise business, application, data, and technology architecture layers; Design and implement a service-oriented integration layer across systems; Develop an enterprise information architecture for seamless data interoperability
• Compliance and Standards: Conduct architecture reviews to ensure compliance with IT standards, risk, and audit policies; Define and enforce enterprise-wide technology standards (e.g., ITIL); Provide accurate information to internal and external auditors, compliance, and risk teams; Stay informed of technology trends and propose relevant updates to architecture standards
• Stakeholder and Customer Engagement: Gather and document system requirements from business units; Support internal users with product-related queries and system requests; Maintain service level agreements and improve delivery turnaround times; Build strong relationships with internal teams and project stakeholders
• Continuous Improvement: Support the bank’s digital transformation and strategic IT initiatives; Present high-level architecture plans to executive management; Research and pilot innovative architecture solutions to meet future business needs

• Strategic and analytical mindset
• Strong stakeholder engagement and communication skills
• Deep knowledge of banking systems and enterprise IT
• Ability to lead and coordinate across departments

• Executive

• Full-time

• Management

Location: Doha, Qatar

Job Summary:

The ITSM Developer will be responsible for designing, developing, and maintaining integrations between IT Service Management (ITSM) tools and enterprise systems. This role requires strong technical expertise in APIs, web services, and automation scripting to ensure seamless service delivery across the IT ecosystem. The ideal candidate will collaborate with process owners and IT teams to enhance ITSM capabilities, improve operational efficiency, and maintain system reliability.

Key Responsibilities:

Integration Design & Development

• Design, develop, and maintain integrations between ITSM tools (e.g.,
  Ivanti
  ,
  ServiceNow
  ,
  BMC Remedy
  ) and enterprise applications (ERP, CRM, HR, monitoring tools, CMDB, etc.).
• Configure and implement
  APIs, web services, and middleware components
  to support ITSM processes.
• Ensure integrations comply with organizational standards for
  data quality, performance, and security
  .
• Develop and customize
  workflows, automation scripts, and business rules
  within ITSM platforms.
• Troubleshoot and resolve
  integration-related incidents
  , ensuring reliable connectivity and data flow.

Process & Platform Support

• Collaborate with
  ITSM process owners
  (Incident, Change, Problem, Asset, CMDB) to gather and analyze integration requirements.
• Support
  platform upgrades, patches, and migrations
  , ensuring integrations remain compatible and stable.
• Maintain
  technical documentation
  for all integration configurations, workflows, and APIs.
• Develop and maintain
  reports, dashboards, scripts, and queries
  to enhance visibility and automation.

Monitoring & Configuration Management

• Develop
  enterprise-class monitoring and event management integrations
  to provide unified visibility and automated alerts.
• Support and maintain
  ITSM and Asset Management software versions
  and patching.
• Maintain and enhance
  Configuration Management Databases (CMDB)
  , ensuring accuracy through data federation.
• Create and maintain
  service dependency maps
  reflecting physical and logical configuration item relationships.

Automation & Operational Support

• Support and deliver
  IT operational processes
  both manually and through
  task automation tools
  .
• Work collaboratively with
  IT Operations, Security, and Application teams
  to ensure effective end-to-end service delivery.

Required Qualifications & Skills:

Education:

• Bachelor's degree in
  Computer Science, Information Systems
  , or a related technical field.

Technical Skills:

• Hands-on experience with at least one
  ITSM platform
  (preferably
  Ivanti
  ,
  ServiceNow
  , or
  BMC Remedy
  ).
• Strong understanding of
  APIs
  ,
  REST/SOAP web services
  , and
  integration design patterns
  .
• Experience in scripting languages such as
  JavaScript, Python, or PowerShell
  .
• Familiarity with
  middleware/integration tools
  (e.g.,
  ServiceNow IntegrationHub
  ,
  MuleSoft
  ,
  Boomi
  ,
  Azure Logic Apps
  ).
• Good knowledge of
  databases (SQL/NoSQL)
  and data modeling.
• Knowledge of
  ITIL v4
  principles and ITSM processes (Incident, Problem, Change, Asset, CMDB).
• Proficiency with
  version control systems (Git)
  and
  CI/CD pipelines
  .

Qualifications and Experience:

Bachelor's degree in Banking, Finance, Accounting, or MIS

Minimum of 10 years of relevant experience, preferably with a top-tier international bank

Certified or trained in IT Security and Enterprise Architecture

Proven ability to lead large-scale architecture and governance initiatives

Key Responsibilities:

Strategy and Governance:

Deliver cost-effective architecture solutions for internal and external systems

Align IT architecture with business goals in collaboration with senior stakeholders

Coordinate cross-functional architectural changes with other teams

Architecture Implementation:

Use standard frameworks such as TOGAF to design and enhance enterprise architecture

Maintain and supervise business, application, data, and technology architecture layers

Design and implement a service-oriented integration layer across systems

Develop an enterprise information architecture for seamless data interoperability

Compliance and Standards:

Conduct architecture reviews to ensure compliance with IT standards, risk, and audit policies

Define and enforce enterprise-wide technology standards (e.g., ITIL)

Provide accurate information to internal and external auditors, compliance, and risk teams

Stay informed of technology trends and propose relevant updates to architecture standards

Stakeholder and Customer Engagement:

Gather and document system requirements from business units

Support internal users with product-related queries and system requests

Maintain service level agreements and improve delivery turnaround times

Build strong relationships with internal teams and project stakeholders

Continuous Improvement:

Support the bank's digital transformation and strategic IT initiatives

Present high-level architecture plans to executive management

Research and pilot innovative architecture solutions to meet future business needs

Competencies:

Strategic and analytical mindset

Strong stakeholder engagement and communication skills

Deep knowledge of banking systems and enterprise IT

Ability to lead and coordinate across departments

ITSM Developer:

Skill – ITSM Developer

Location – Qatar

Exp Range – 8+ yrs

Key Responsibilities

• Configure, manage, and maintain Service Mapping and Discovery tools within the ITSM platform.
• Create and maintain service maps to ensure accurate relationships between applications, services, and infrastructure.
• Collaborate with IT, application, and infrastructure teams to gather requirements for service mapping.
• Continuously refine and improve service mapping processes to increase data accuracy and completeness.
• Monitor and troubleshoot issues related to discovery patterns, probes, and credentials.
• Ensure compliance with governance, standards, and data quality for CMDB (Configuration Management Database).
• Provide support during incident and problem investigations by leveraging service maps for impact analysis.
• Develop and maintain documentation for service mapping processes, workflows, and best practices.
• Conduct training or knowledge-sharing sessions with stakeholders on the use of service maps.
• Stay updated with ITSM and service mapping trends, tools, and best practices.

Required Qualifications & Skills

• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent work experience).
• Hands-on experience with ITSM platforms (preferably ServiceNow Discovery and Service Mapping).
• Strong understanding of CMDB structure, CI classes, and relationships.
• Knowledge of infrastructure technologies (servers, databases, networks, cloud platforms).
• Experience troubleshooting discovery probes, patterns, and integrations.
• Ability to analyze complex service dependencies and present clear visual service maps.
• Strong problem-solving skills with attention to detail.
• Excellent communication and collaboration skills.