8 Incident Management Frameworks jobs in Qatar
AVP - IT Service Management
Posted 16 days ago
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Job Description
Bachelor’s degree in Banking, Finance, Accounting, or MIS
Minimum of 10 years of relevant experience, preferably with a top-tier international bank
Certified or trained in IT Security and Enterprise Architecture
Proven ability to lead large-scale architecture and governance initiatives
Key Responsibilities :
Strategy and Governance :
Deliver cost-effective architecture solutions for internal and external systems
Align IT architecture with business goals in collaboration with senior stakeholders
Coordinate cross-functional architectural changes with other teams
Use standard frameworks such as TOGAF to design and enhance enterprise architecture
Maintain and supervise business, application, data, and technology architecture layers
Design and implement a service-oriented integration layer across systems
Develop an enterprise information architecture for seamless data interoperability
Compliance and Standards :
Conduct architecture reviews to ensure compliance with IT standards, risk, and audit policies
Define and enforce enterprise-wide technology standards (e.g., ITIL)
Provide accurate information to internal and external auditors, compliance, and risk teams
Stay informed of technology trends and propose relevant updates to architecture standards
Stakeholder and Customer Engagement :
Gather and document system requirements from business units
Support internal users with product-related queries and system requests
Maintain service level agreements and improve delivery turnaround times
Build strong relationships with internal teams and project stakeholders
Support the bank’s digital transformation and strategic IT initiatives
Present high-level architecture plans to executive management
Research and pilot innovative architecture solutions to meet future business needs
Strategic and analytical mindset
Strong stakeholder engagement and communication skills
Deep knowledge of banking systems and enterprise IT
Ability to lead and coordinate across departments
#J-18808-LjbffrAVP - IT Service Management
Posted 16 days ago
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Job Description
#J-18808-Ljbffr
IT Service Management Consultant
Posted today
Job Viewed
Job Description
- Duration: 1- Year renewable_
**Minimum requirements**:
- Bachelor’s degree in Engineering/ Computer Science or related fields.
- 10 years of experience with asset inventory and management.
- Ability to use ITSM tools BMC- Remedy & balance multiple concurrent activities and manage time efficiently.
- Can join immediately with valid QID
- Residing in Qatar
**Interested applicants**:forward the CV's through WhatsApp at .
Application Question(s):
- Are you residing in Qatar?
**Experience**:
- ITSM tools BMC-Remedy: 1 year (required)
- Asset inventory and management: 9 years (required)
AVP - IT Service Management - Ateca Consulting
Posted 16 days ago
Job Viewed
Job Description
Qualifications and Experience
- Bachelor’s degree in Banking, Finance, Accounting, or MIS
- Minimum of 10 years of relevant experience, preferably with a top-tier international bank
- Certified or trained in IT Security and Enterprise Architecture
- Proven ability to lead large-scale architecture and governance initiatives
- Strategy and Governance: Deliver cost-effective architecture solutions for internal and external systems; Align IT architecture with business goals in collaboration with senior stakeholders; Coordinate cross-functional architectural changes with other teams
- Architecture Implementation: Use standard frameworks such as TOGAF to design and enhance enterprise architecture; Maintain and supervise business, application, data, and technology architecture layers; Design and implement a service-oriented integration layer across systems; Develop an enterprise information architecture for seamless data interoperability
- Compliance and Standards: Conduct architecture reviews to ensure compliance with IT standards, risk, and audit policies; Define and enforce enterprise-wide technology standards (e.g., ITIL); Provide accurate information to internal and external auditors, compliance, and risk teams; Stay informed of technology trends and propose relevant updates to architecture standards
- Stakeholder and Customer Engagement: Gather and document system requirements from business units; Support internal users with product-related queries and system requests; Maintain service level agreements and improve delivery turnaround times; Build strong relationships with internal teams and project stakeholders
- Continuous Improvement: Support the bank’s digital transformation and strategic IT initiatives; Present high-level architecture plans to executive management; Research and pilot innovative architecture solutions to meet future business needs
- Strategic and analytical mindset
- Strong stakeholder engagement and communication skills
- Deep knowledge of banking systems and enterprise IT
- Ability to lead and coordinate across departments
- Executive
- Full-time
- Management
Location: Doha, Qatar
#J-18808-LjbffrAVP - IT Service Management - Ateca Consulting
Posted 16 days ago
Job Viewed
Job Description
Bachelor’s degree in Banking, Finance, Accounting, or MIS
Minimum of 10 years of relevant experience, preferably with a top-tier international bank
Certified or trained in IT Security and Enterprise Architecture
Proven ability to lead large-scale architecture and governance initiatives
Key Responsibilities
Strategy and Governance:
Deliver cost-effective architecture solutions for internal and external systems; Align IT architecture with business goals in collaboration with senior stakeholders; Coordinate cross-functional architectural changes with other teams
Architecture Implementation:
Use standard frameworks such as TOGAF to design and enhance enterprise architecture; Maintain and supervise business, application, data, and technology architecture layers; Design and implement a service-oriented integration layer across systems; Develop an enterprise information architecture for seamless data interoperability
Compliance and Standards:
Conduct architecture reviews to ensure compliance with IT standards, risk, and audit policies; Define and enforce enterprise-wide technology standards (e.g., ITIL); Provide accurate information to internal and external auditors, compliance, and risk teams; Stay informed of technology trends and propose relevant updates to architecture standards
Stakeholder and Customer Engagement:
Gather and document system requirements from business units; Support internal users with product-related queries and system requests; Maintain service level agreements and improve delivery turnaround times; Build strong relationships with internal teams and project stakeholders
Continuous Improvement:
Support the bank’s digital transformation and strategic IT initiatives; Present high-level architecture plans to executive management; Research and pilot innovative architecture solutions to meet future business needs
Competencies
Strategic and analytical mindset
Strong stakeholder engagement and communication skills
Deep knowledge of banking systems and enterprise IT
Ability to lead and coordinate across departments
Seniority level
Executive
Employment type
Full-time
Job function
Management
Location: Doha, Qatar
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Director Service Portfolio Management
Posted today
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Job Description
For our employees, this means working in a team committed to service excellence and continual innovation in a fast-paced and dynamic work environment.
We’re looking for passionate, self-motivated, and creative team players who want to work hard and be rewarded. If this sounds like you, we’d like to hear from you.
**WHAT CAN MEEZA OFFER YOU?**
***
- **MEEZA is committed to providing thought leadership that will enable our employees to be involved in bringing global firsts to the market.**
***:
- **MEEZA is one of the fastest growing technology companies in the Middle East which means an exciting and rewarding work environment for our employees.**
***:
- **MEEZA is playing a key role in the transformation of Qatar into a knowledge-based society which means our employees can make a real impact.**
***:
- **MEEZA is committed to developing our team; we provide opportunities to develop your skills, further your career and achieve your goals.**
***:
- **MEEZA is not just about hard work; the company remains true to its entrepreneurial roots and has a young and passionate team that is just as devoted to having fun as they are to delivering service excellence.**
***:
- **MEEZA offers market-leading benefits packages.**
***
**IMPORTANT STEPS TO FOLLOW**:
***
***:
The primary responsibilities of the **Director Service Portfolio Management**:
- Define the product strategy and roadmap that facilitates the delivery of revenue, EBIT, and market share targets
- Manage the entire service/product line life cycle from strategic planning to tactical activities
- Specify market requirements for current and future services by conducting market research supported by ongoing visits to clients and prospects
- Drive solution set across service development teams (primarily ITS, Strategic Suppliers, Sales, and Marketing) through market requirements, service development through to service end of life (EOL)
- Develop, publish and maintain the MEEZA Services catalogues (Business and Technical)
- Develop and implement a company-wide go-to-market plan, working with all departments to execute
- Manage cost model including service/product P/L and set pricing that meets with corporate financial targets
- Analyse potential partner/supplier relationships for existing and developing services
- Ensuring the Service Portfolio Management process is performed as designed
- Maintain a detailed view of the competition (Local, Regional, and Global)
**Knowledge, Skills & Experience**:
- 8+ years at the management level acting in a strategic capacity
- 5+ years in product management role/function in services-based business, preferably technology
- Demonstrated success in the conceptualisation, development, and launching of IT services
- Excellent financial analysis skills including managing product/service P/L and associated cost models
- Comprehension of technology and process frameworks including ITIL
- Excellent negotiation skills and proven track record in strategic partner arrangements
- Excellent written and verbal communication skills
- Excellent presentation skills to large audiences
- Proven ability to influence cross-functional teams without formal authority
- Completed complex analysis of business requirements making recommendations up to the executive level
**Education**:
- University degree in business administration or computer/technology-related field
Service Asset and Configuration Management Consultant
Posted 5 days ago
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Job Description
Summary
The Service Asset and Configuration Management Consultant ensures governance, accuracy, and optimization of Configuration Items (CIs) and CMDB processes. It involves process ownership, mentoring, compliance, reporting, and continuous improvement of SACM processes.
Responsibilities- Define and agree on configuration items and ensure their accuracy in the CMDB
- Manage, mentor, and coach resources involved in configuration management
- Produce CI reports and ensure timely availability of configuration data
- Conduct reviews and audits to verify CI accuracy and compliance with ITIL standards
- Manage population and maintenance of CMDB and related tools
- Chair meetings, organize process activities, and drive process improvements
- Customize processes and procedures for clients, ensuring alignment with project scope
- Provide escalation support for deviations in project timelines and deliverables
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent
- 6+ years of relevant experience in consultancy, implementation, or management
- ITIL practitioner or intermediate certification in Configuration, Change, or Release Management
- Strong project planning, continuous improvement, and analytical skills
- Experience with ITSM tools such as HP SM, Microfocus SMAX, uCMDB, Ivanti, Lansweeper, Power BI
- Strong knowledge of enterprise technologies including Data Centers, Microsoft, and Cisco environments
- Excellent interpersonal, presentation, and negotiation skills
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Service Asset and Configuration Management Consultant
Posted 5 days ago
Job Viewed
Job Description
The
Service Asset and Configuration Management Consultant
ensures governance, accuracy, and optimization of Configuration Items (CIs) and CMDB processes. It involves process ownership, mentoring, compliance, reporting, and continuous improvement of SACM processes. Responsibilities
Define and agree on configuration items and ensure their accuracy in the CMDB Manage, mentor, and coach resources involved in configuration management Produce CI reports and ensure timely availability of configuration data Conduct reviews and audits to verify CI accuracy and compliance with ITIL standards Manage population and maintenance of CMDB and related tools Chair meetings, organize process activities, and drive process improvements Customize processes and procedures for clients, ensuring alignment with project scope Provide escalation support for deviations in project timelines and deliverables Ideal Candidate’s Specification
Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent 6+ years of relevant experience in consultancy, implementation, or management ITIL practitioner or intermediate certification in Configuration, Change, or Release Management Strong project planning, continuous improvement, and analytical skills Experience with ITSM tools such as HP SM, Microfocus SMAX, uCMDB, Ivanti, Lansweeper, Power BI Strong knowledge of enterprise technologies including Data Centers, Microsoft, and Cisco environments Excellent interpersonal, presentation, and negotiation skills
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