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We are seeking a Senior Risk and Internal Audit Manager to lead the development and implementation of effective risk management, internal control, and governance frameworks across the organization. The ideal candidate will provide independent, objective assurance and consulting services that add value, enhance operational efficiency, and ensure compliance with international audit standards and best practices.

• Support the Head of Department in ensuring the effectiveness of risk management, internal controls, and governance processes across all business units.
• Lead, mentor, and motivate the internal audit team to achieve departmental objectives, maintaining high levels of performance, engagement, and accountability.
• Develop and execute an annual risk-based audit plan, prioritizing key business risks and aligning with corporate objectives.
• Oversee financial, operational, compliance, and special audits in accordance with international internal auditing standards.
• Identify and assess key risks; recommend and monitor the implementation of measures to mitigate financial, operational, and governance risks.
• Prepare and deliver audit reports with practical, data-driven recommendations that support informed management decisions.
• Promote continuous improvement in audit methodologies through data analytics and advanced audit tools.
• Support the design and rollout of internal control frameworks to strengthen governance, transparency, and accountability.
• Ensure compliance with relevant HSE, quality, and corporate governance standards.
• Drive the implementation of the organization's Whistleblowing Policy, fostering a culture of integrity and ethical reporting.
• Participate in departmental budgeting and ensure efficient use of audit resources.
• Facilitate organization-wide training and awareness on compliance, internal control, and risk management practices.

• Bachelor's degree in Finance, Accounting, Economics, Business Administration, or a related field.
• Professional certifications such as CIA, CPA, CISA, or equivalent are preferred.
• Minimum 8 years of experience in Risk and Internal Audit, including 5 years in a supervisory or managerial role; GCC experience (2 years minimum) is an advantage.
• Advanced knowledge of risk management principles, auditing standards, internal control frameworks, and governance systems.
• Strong command of data analytics, process review, financial analysis, and risk assessment techniques.
• Proven ability to analyze complex business processes, identify control gaps, and recommend actionable improvements.
• Demonstrated leadership in building high-performing teams and delivering results under tight deadlines.
• Excellent communication, stakeholder management, and decision-making skills.
• Strategic mindset with agility, adaptability, and resilience to navigate change and drive continuous improvement.
• ERP proficiency, preferably in SAP, is required.
• Strong commitment to quality, collaboration, and accountability in achieving organizational goals.

The role incumbent is responsible for auditing clinical and administrative processes to ensure adherence to healthcare quality standards, patient safety protocols, and regulatory compliance in a hospital setting. The role supports continuous quality improvement initiatives, risk management, and ensures that hospital practices align with national and international accreditation standards.

Key Responsibilities:

1. Quality Assurance & Clinical Audits

• Conduct regular audits of clinical departments to assess compliance with evidence-based practices, clinical guidelines, and hospital policies.
• Analyze patient records, documentation, and outcomes to identify gaps in care or areas.
• Identify risks and opportunities for improvement in patient care processes.
• Evaluate adherence to hospital-wide quality metrics and KPIs.
• Monitor and report on key performance indicators (KPIs) related to quality and safety.

2. Patient Safety

• Audit incident reports and investigate adverse events, near-misses, and sentinel events.
• Audit implementation of patient safety programs and protocols (e.g. hand hygiene, medication safety, surgical safety).
• Review and assess hospital compliance with national patient safety goals (e.g. WHO, JCI, or local health authority standards).

3. Compliance & Accreditation

• Ensure hospital practices align with national and international standards (e.g., MoPH, JCI, ISO)
• Perform compliance audits on medical records, infection control, consent processes, and other regulated areas.
• Review environmental safety measures.
• Audit documentation, incident reports and corrective actions for regulatory compliance.

4. Reporting & Documentation:

• Prepare detailed audit reports with findings, risk assessments and recommendations.
• Track corrective actions and verify their implementation and effectiveness.
• Present findings to hospital leadership and line manager.

Qualifications:

• Education:
  Bachelor's degree in Nursing or Medical degree, Health Sciences, Healthcare Administration, or related field (Master's preferred).
• Certifications:
• Patient Safety Certification (e.g. CPPS) is a plus
• Internal Auditor Certification (ISO or equivalent) preferred
• Experience:
• Minimum 3–5 years of experience in quality management, clinical auditing, or healthcare compliance.
• Experience in a JCI-accredited hospital or healthcare setting is an advantage.

Skills & Competencies:

• Strong knowledge of healthcare quality standards and patient safety principles
• Strong understanding of healthcare risk management
• Familiarity with accreditation frameworks (e.g. JCI, ISO, local health authority)
• Analytical and detail-oriented with excellent report writing skills
• Strong communication and interpersonal skills
• Ability to manage multiple audits and prioritize tasks
• Proficient in Microsoft Office, audit tools, and healthcare data systems