225 IT Agent jobs in Qatar

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Key Responsibilities:

• Provides a friendly, smooth, prompt and courteous service to all guests and reservations.
• Responsible for the sales and management of all group bookings of 8 rooms or more
• Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Maximising revenue by converting enquiries, recognizing business prospects and opportunities to upsell.
• Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently
• Responding to all guest enquiries in an engaging manner whilst using Accor Hotel standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.
• Updating reservations ensuring a flawless arrival and departure experience.
• Understanding our targets, forecasts and figures and how your role contributes to the success of the hotel.
• Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation details are updated on all computers within required operating procedures.
• Building relationships with both our guests and your fellow colleagues
• Processing payments and sending confirmation details to customers.
• Handle guest complaints and enquiries in an efficient and professional manner and ensure the Group Services Manager is informed of any guest feedback.
• Providing support to customers who may need to amend or cancel a reservation.
• Ensure all incoming calls are dealt with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.
• Ensures a clear line of communication with other departments for special requests or other reservation-related matters.
• Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.
• Monitors the order and cleanliness in the office area & participates in regular departmental meetings.

Qualities & Capabilities:

• Experience working with Opera Cloud or a related system
• Previous experience in a reception, reservation or duty manager role would be preferred
• Your passion for hospitality, and your enthusiasm for what you do are clear for all to see.
• You are gifted in building authentic relationships with our guests and colleagues, tuning into what they need and always going the extra mile to make them feel special. Nothing is too much trouble.
• You are adaptable, and enjoy doing a variety of different things. You would never say ‘it’s not my job!’
• You have tremendous attention to detail and are committed to doing everything you can to get it right first time for our guests and colleagues
• You are constantly thinking about how we can improve the way we do things and create and even better guest and colleague experience
• You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships
• You have proven organisational and time management skills
• You have excellent communication skills, both verbal and written with the ability to communicate effectively with people at all levels
• You have a passion for delivering exceptional guest service
• You work well under pressure, juggling tasks and prioritising brilliantly, so that you consistently deliver to a high standard

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5. Resume *. We accept .pdf, .doc, and .docx formats.

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Are you passionate about creating seamless guest experiences? Join our team as a Reservations Agent and be the voice behind every smooth arrival and memorable stay!

Open the door to a great stay and endless possibilities at Staybridge Suites Doha Lusail . Strategically located just 10 minutes from downtown Doha, a 30-minute drive from Hamad International Airport, Staybridge Suites Doha Lusail offers modern serviced apartments for guests looking for a home away from home in Qatar. Stylishly designed and furnished with thoughtful amenities for short or extended stays, each serviced apartment is fitted with separate bedrooms, a living area, a full kitchen, a laundry machine and a workspace for the perfect blend of work, relax, and play. A collection of one, two- and three-bedroom apartments are available for single professionals or families looking to stay in the rapidly developing business district of Lusail. Maintain your workout regimen in the fully equipped Fitness Centre, or take a dip in the swimming pool. Grab your essentials at The Pantry, a 24-hour convenience store. Shop unique items from local and international brands all in one space at My Space Café & Concept Store. Complimentary Wi-Fi internet access is available for guests to work and stay connected. Discover what Doha has to offer with famous attractions such as the historic Lusail Stadium, Souq Waqif, Katara Cultural Village, Corniche, The Pearl, Westbay, Lagoona Mall and Place Vendome Mall with just a 10–15-minute drive away.

A little taste of your day-to-day

Every day is different,but you’ll mostly be:

• Handle reservation inquiries via phone, email, and online platforms
• Ensure accurate entry of booking details and maintain updated records
• Accurately record customer information and charge credit cards upon successful reservations
• Resolve reservation-related issues with professionalism and care
• Maximize rooms revenue through the conversion of telephone calls into sales
• Be fluent in all hotel products and services
• Have a thorough knowledge of the operation of Opera Reservations System with a main focus on inputting, retrieving, and revising room reservations.

What we need from you

• 1 to 2 years of progressive work-related experience in the same role
• Strong communication skills in English
• Familiarity with PMS systems (Opera)
• Customer-focused attitude with excellent attention to detail
• Ability to work both independently and within a team environment.
• Have strong capabilities in handling technicality of revenue-generating mediums

As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.

Key Job Responsibilities:

• Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.
• Provide information about room availability, rates, and hotel amenities.
• Ensure accurate and efficient processing of guest reservations.
• Address guest inquiries and concerns related to bookings and accommodation.
• Verify guest information and payment details to confirm reservations.
• Offer assistance and recommendations to guests based on their preferences and needs.
• Promote special offers, packages, and discounts to enhance the guest experience.
• Maintain up-to-date knowledge of hotel policies, procedures, and room types.
• Collaborate with the reservations team to ensure accurate room inventory management.
• Assist with group reservations and bookings as needed.
• Uphold a high standard of customer service and professionalism in all interactions.
• Participate in ongoing training to improve reservation skills and knowledge.
• Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
• Adhere to the company’s environmental, health, and safety procedures and policies.

As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.

Key Job Responsibilities:

• Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.
• Provide information about room availability, rates, and hotel amenities.
• Ensure accurate and efficient processing of guest reservations.
• Address guest inquiries and concerns related to bookings and accommodation.
• Verify guest information and payment details to confirm reservations.
• Offer assistance and recommendations to guests based on their preferences and needs.
• Promote special offers, packages, and discounts to enhance the guest experience.
• Maintain up-to-date knowledge of hotel policies, procedures, and room types.
• Collaborate with the reservations team to ensure accurate room inventory management.
• Assist with group reservations and bookings as needed.
• Uphold a high standard of customer service and professionalism in all interactions.
• Participate in ongoing training to improve reservation skills and knowledge.
• Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
• Adhere to the company’s environmental, health, and safety procedures and policies.

As the world's largest family of luxury hotels, we take pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international expertise and local insights, our passion for luxury travel spans cultures and customs. We aim to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels offers a distinctive style and ambience, embracing every opportunity to provide our guests with personal and enriching experiences.

If you wish to embrace a broader world of experiences and opportunities, we welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha, major government and corporate offices, the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings that redefine luxury.

As a Concierge Agent, you will play a vital role in providing personalized and exceptional service to our guests. Your responsibilities include, but are not limited to:

1. Handling daily operations at the concierge desk, including guest requests, luggage assistance, transportation, and tour bookings.
2. Providing personalized assistance and recommendations regarding local attractions, restaurants, and activities.
3. Ensuring all guest inquiries and requests are addressed promptly and professionally, exceeding expectations.
4. Training, coaching, and mentoring concierge team members to deliver exceptional service with a positive attitude.
5. Coordinating with other hotel departments such as front desk, housekeeping, and valet to ensure seamless guest experiences.
6. Handling guest complaints or concerns effectively, resolving issues promptly and satisfactorily.
7. Maintaining up-to-date knowledge of local events, attractions, and transportation options to assist guests effectively.

Ideally, you will have some or all of the following skills and experience:

• Experience in a luxury hotel and/or resort environment.
• Knowledge of Opera PMS is an advantage.
• Local knowledge and experience are advantageous.
• Strong interpersonal skills and excellent command of written and spoken English.
• Additional languages are a plus.
• Strong organizational skills.
• Ability to work in a fast-paced environment.
• Capacity to multitask effectively.

We offer a competitive salary and benefits package as recognition for your hard work.

Join us and become part of the global IHG family. Like all families, our team members share key characteristics: teamwork, trust, support, integrity, and appreciation for diverse perspectives. We value your attention to detail and your commitment to continuous improvement. Visit to learn more about us.

Show us how your passion and personality make you the perfect fit to deliver memorable experiences to our guests.

Hotel: Doha Beach & Spa (DOHHA), Street 900, Bldg. No. 25, Zone 61, Al Dafna, West Bay, PO Box 6822, Doha, State of Qatar

As the world's largest family of luxury hotels, we take pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international expertise and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambiance, embracing every opportunity to provide guests with a personal and enriching experience.

If you're eager to explore a wider world of experiences and opportunities, we welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha, major government and corporate offices, the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings that redefine luxury.

As a Concierge Agent, you will play an essential role in providing personalized and exceptional service to our guests. Your responsibilities will include but are not limited to:

• Managing the daily operations of the concierge desk, including guest requests, luggage assistance, transportation, and tour bookings
• Providing personalized assistance and recommendations on local attractions, restaurants, and activities
• Ensuring all guest inquiries and requests are handled promptly and professionally, exceeding expectations
• Training, coaching, and mentoring concierge team members to deliver exceptional service with a positive attitude
• Coordinating with other hotel departments such as front desk, housekeeping, and valet to ensure seamless guest experiences
• Handling guest complaints or concerns effectively, resolving issues timely and satisfactorily
• Maintaining up-to-date knowledge of local events, attractions, and transportation options to assist guests effectively

Ideally, you'll possess some or all of the following skills and experience:

• Experience in a luxury hotel or resort environment
• Knowledge of Opera PMS is an advantage
• Local knowledge and experience are beneficial
• Strong interpersonal skills and excellent command of written and spoken English
• Additional languages are an advantage
• Strong organizational skills
• Ability to work in a fast-paced environment
• Ability to multitask effectively

We reward your hard work with a competitive salary and benefits.

Join us and become part of the global IHG family. We believe that teamwork, trust, support, and embracing diversity are key to success. We value your attention to detail and commitment to guest satisfaction. Visit to learn more about us.

Show us how your passion and personality make you the perfect fit to deliver memorable experiences. If you don't meet every requirement but believe you're a great fit, don't hesitate to apply and start your journey with us today.

Our Habitas is a global home for a global community of like-minded people seeking connection, inspiration and a better future together. Their experience is powered by music, wellness, art, adventure, food, learning and giving back. Through these pillars, they craft magical worlds of wonder in which strangers become friends and friends become family. This is what Our Habitas call luxury for the soul. Some experiences at Our Habitas have been so impactful that they have made them ritualistic, existing at each of their homes around the world in their own unique way. From the Welcome Ceremony to Family Dinner through to Storytelling and Sunday Sunset Sessions, Our Habitas seek to provide a new kind of hospitality where they bridge the gap between old-world luxury and experiential-first travel.

Reservations Agent

Be an ambassador for our brand as a Reservation Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

Your Job Duties Include:

• Respond to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail.
• Reserve hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FIT & IMM) market segments.
• Accurately record all required reservation information in the Central Reservations System and/or the Opera Property Management System (PMS).
• Drive the hotel’s upsell program by consistently offering best suitable room types according to guest needs and maximizing hotel revenue and earn incentive in accordance with company’s standards
• Other duties as assigned

Your Skills & Qualifications:

• Minimum 1 year Front Office, Reservations or Sales experience required.
• Must possess professional telephone etiquette and have an excellent command of the English language (Arabic is Plus).
• Must be flexible with shift start/end times and available to work both weekdays and weekends, depending on operational needs.
• Property Manager (Opera), and Microsoft Office applications experience an asset

2. Last name *

3. Email *

4. Phone *

5. Resume *. We accept .pdf, .doc, and .docx formats.

* these questions are a must

By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy . If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here . *

• Ensure all Standard Operating Policies & Procedures are adhered
• Ensure guest requests are handled in a timely manner
• Be fully knowledgeable of hotel facilities and ensure to keep informed all changes and additions
• Be familiar with all daily events and functions within the hotel and to maintain the appropriate desk folder. Share the information with all Concierge staff of such events
• Maintain a library of all relevant directories and business information
• Advise guests of points of interest in the surrounding area
• Ensure the efficient and prompt handling and delivery of all messages, facsimiles, mail and parcels within the hotel
• To be familiar with all guest services and information they may require. To assist guests in confirming airline tickets, making restaurant reservations, arranging tours and making transportation arrangements.
• Be familiar with all the courier companies and their charges
• Ensure desk, lobby, hotel entrances and baggage area are kept clean and tidy at all times
• Liaise with Chief / Head Concierge and Front Office / Reception to foresee future VIP arrivals and departures
• Ensure all Concierge equipment is accounted for and is in good working order
• Attend meetings as required
• Aid in the smooth operation of the car service, and to ensure that information is passed to airport representatives for all arriving and departing VIP’s
• Project and maintain the image of the highest standards within the hotel at all times
• Advise the Head Concierge of all guest comments
• Record all incidents or service failures in Royal Service Manager
• Maximize the sale of our internal outlets
• Maintain amicable and co-operative working relations with all other departments
• Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
• To attend any courses Management may deem beneficial

Qualifications

Qualifications :

• Proficient in the English; bilingual is an asset
• 1 year previous experience as a Hotel Concierge in a luxury hotel desirable
• Excellent knowledge of surrounding area an asset
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
• Must be flexible in terms of working hours
• Knowledge of Opera PMS , Windows, MS Office Suite an asset
• Membership of Clefs d’Or is an asset

Hotel reservations agents have a wide range of responsibilities, which can include :

• Ensuring guests’ satisfaction by responding to any concerns they may have during their stay
• Processing new reservations, including collecting payment information such as credit card numbers or other forms of payment
• Updating existing reservations with any changes requested by guests
• Communicating with guests throughout their stay to ensure their needs are met
• Answering questions about hotel services, facilities, and activities
• Resolving conflicts between guests and staff members
• Providing information about local attractions and activities
• Coordinating the flow of incoming and outgoing guest traffic by maintaining accurate records of reservations and room assignments
• Providing guests with information about rates and other policies, including cancellation policies

Requirements :

• 2-3 years of experience as a Reservations Agent in hotels