35 IT Helpdesk jobs in Qatar

Job Overview

Job Title: Helpdesk Specialist I

Location: Doha, Qatar

Job Responsibilities

Trace Systems is actively recruiting for a Helpdesk Specialist I to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha,Qatar.

The Job Responsibilities Include, But Are Not Limited To

• Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues);
• Provide Tier 1 hands-on support to users on the AOC/CAOC floor;
• Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required;
• Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure;
• Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance;
• Manage SIPR PKI program;
• Coordinate on Firewall Exemption Requests (FERs)/Bluecoat Exemption Requests (BERs);
• Maintain the CFP status display systems to remotely monitor and track status of all systems, networks and connections, including internal and external links and circuits;
• Serve as focal point for ASIs and time change order/item (e.g., NOTAMs, TCTOs,
• TCNO, MTO, CCO and CTO) management, processing, tracking and status reportingacross all network enclaves;
• Maintain status tracking applications/tools; create, update, and coordinate status reports and presentation slides (i.e., COMSTATs, SITREP, etc.); and brief AFCENT leadership to provide situational awareness on outages/failures;
• Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs;
• Provide system support to clients operating on the network/domain;
• Configure client level software, modify software configuration, and perform basicconfiguration management functions;
• Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;Install equipment IAW AFCENT and SPIN-C directives;
• Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions;
• Periodically review the organization's needs for computer resources and validate computer equipment requirements;
• Promote user awareness concerning unauthorized or illegal use of computer hardware and software;
• Implement client workstation software patches, security fixes, and service releases according to local instructions;
• Other duties as required
  
  

Minimum Qualifications

• Active, in-scope US Government issued Top Secret clearance with SCI eligibility.
• Due to the nature of the work and contract requirements, US Citizenship is required.
• DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher
  
  

General Experience

• Responding to help desk tickets and resolving technical issues for hardware, software, and network systems
• Providing support for operating systems(Windows, macOS, Linux) and common software applications
• Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues
• Assisting end-users with systme logins, password resets and account management.
  
  

Education

• Associates degree in Computer Science or related field; or 2+ years' IT Help Desk Support experience, and 2+ years' of experience in Computer/IT hardware support (experience may be concurrent)
  
  

Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: #jointracesystems

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. #J-18808-Ljbffr

Job Responsibilities

Trace Systems is actively recruiting for a Helpdesk Administrator I to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha,Qatar.

Job Overview

Job Title: Helpdesk Administrator I

Location: Doha, Qatar

Job Responsibilities

Trace Systems is actively recruiting for a Helpdesk Administrator I to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha,Qatar.

The Job Responsibilities Include, But Are Not Limited To

• Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues);
• Provide Tier 1 hands-on support to users on the AOC/CAOC floor;
• Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required;
• Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure;
• Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance;
• Manage SIPR PKI program;
• Coordinate on Firewall Exemption Requests (FERs)/Bluecoat Exemption Requests (BERs);
• Maintain the CFP status display systems to remotely monitor and track status of all systems, networks and connections, including internal and external links and circuits;
• Serve as focal point for ASIs and time change order/item (e.g., NOTAMs, TCTOs,
• TCNO, MTO, CCO and CTO) management, processing, tracking and status reportingacross all network enclaves;
• Maintain status tracking applications/tools; create, update, and coordinate status reports and presentation slides (i.e., COMSTATs, SITREP, etc.); and brief AFCENT leadership to provide situational awareness on outages/failures;
• Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs;
• Provide system support to clients operating on the network/domain;
• Configure client level software, modify software configuration, and perform basicconfiguration management functions;
• Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;Install equipment IAW AFCENT and SPIN-C directives;
• Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions;
• Periodically review the organization's needs for computer resources and validate computer equipment requirements;
• Promote user awareness concerning unauthorized or illegal use of computer hardware and software;
• Implement client workstation software patches, security fixes, and service releases according to local instructions;
• Other duties as required
  
  

Minimum Qualifications

• Active, in-scope US Government issued Secret clearance with eligibility.
• Due to the nature of the work and contract requirements, US Citizenship is required.
• DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher
  
  

General Experience

• Responding to help desk tickets and resolving technical issues for hardware, software, and network systems
• Providing support for operating systems(Windows, macOS, Linux) and common software applications
• Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues
• Assisting end-users with systme logins, password resets and account management.
  
  

Education

• Associates degree in Computer Science or related field; or 2+ years' IT Help Desk Support experience, and 2+ years' of experience in Computer/IT hardware support (experience may be concurrent)
  
  

Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: #jointracesystems

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Defense and Space Manufacturing

Referrals increase your chances of interviewing at Trace Systems Inc. by 2x

Get notified about new Help Desk Administrator jobs in Doha, Qatar .

IFS (PMS) and Oracle Fusion Technical Support

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Job Overview

Job Title: Helpdesk Specialist II

Location: Doha, Qatar

Job Responsibilities

Trace Systems is actively recruiting for a Helpdesk Specialist II to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha,Qatar.

The Job Responsibilities Include, But Are Not Limited To

• Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues);
• Provide Tier 1 hands-on support to users on the AOC/CAOC floor;
• Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required;
• Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure;
• Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance;
• Manage SIPR PKI program;
• Coordinate on Firewall Exemption Requests (FERs)/Bluecoat Exemption Requests (BERs);
• Maintain the CFP status display systems to remotely monitor and track status of all systems, networks and connections, including internal and external links and circuits;
• Serve as focal point for ASIs and time change order/item (e.g., NOTAMs, TCTOs,
• TCNO, MTO, CCO and CTO) management, processing, tracking and status reportingacross all network enclaves;
• Maintain status tracking applications/tools; create, update, and coordinate status reports and presentation slides (i.e., COMSTATs, SITREP, etc.); and brief AFCENT leadership to provide situational awareness on outages/failures;
• Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs;
• Provide system support to clients operating on the network/domain;
• Configure client level software, modify software configuration, and perform basicconfiguration management functions;
• Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;Install equipment IAW AFCENT and SPIN-C directives;
• Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions;
• Periodically review the organization's needs for computer resources and validate computer equipment requirements;
• Promote user awareness concerning unauthorized or illegal use of computer hardware and software;
• Implement client workstation software patches, security fixes, and service releases according to local instructions;
• Other duties as required
  
  

Minimum Qualifications

• Active, in-scope US Government issued Secret clearance with eligibility.
• Due to the nature of the work and contract requirements, US Citizenship is required.
• DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher
  
  

General Experience

• Responding to help desk tickets and resolving technical issues for hardware, software, and network systems
• Providing support for operating systems(Windows, macOS, Linux) and common software applications
• Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues
• Assisting end-users with systme logins, password resets and account management.
  
  

Education

• Associates degree in Computer Science or related field; or 2+ years' IT Help Desk Support experience, and 2+ years' of experience in Computer/IT hardware support (experience may be concurrent)
  
  

Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: #jointracesystems

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. #J-18808-Ljbffr

Join to apply for the Helpdesk Specialist II role at Trace Systems Inc.

Join to apply for the Helpdesk Specialist II role at Trace Systems Inc.

Job Overview

Job Title: Helpdesk Specialist II

Location: Doha, Qatar

This position is pending contract award.

Job Responsibilities

Trace Systems is actively recruiting for a Helpdesk Specialist II to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha,Qatar.

The Job Responsibilities Include, But Are Not Limited To

• Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues);
• Provide Tier 1 hands-on support to users on the AOC/CAOC floor;
• Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required;
• Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure;
• Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance;
• Manage SIPR PKI program;
• Coordinate on Firewall Exemption Requests (FERs)/Bluecoat Exemption Requests (BERs);
• Maintain the CFP status display systems to remotely monitor and track status of all systems, networks and connections, including internal and external links and circuits;
• Serve as focal point for ASIs and time change order/item (e.g., NOTAMs, TCTOs,
• TCNO, MTO, CCO and CTO) management, processing, tracking and status reportingacross all network enclaves;
• Maintain status tracking applications/tools; create, update, and coordinate status reports and presentation slides (i.e., COMSTATs, SITREP, etc.); and brief AFCENT leadership to provide situational awareness on outages/failures;
• Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs;
• Provide system support to clients operating on the network/domain;
• Configure client level software, modify software configuration, and perform basicconfiguration management functions;
• Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;Install equipment IAW AFCENT and SPIN-C directives;
• Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions;
• Periodically review the organization's needs for computer resources and validate computer equipment requirements;
• Promote user awareness concerning unauthorized or illegal use of computer hardware and software;
• Implement client workstation software patches, security fixes, and service releases according to local instructions;
• Other duties as required
  
  

Minimum Qualifications

• Active, in-scope US Government issued Top Secret clearance with SCI eligibility.
• Due to the nature of the work and contract requirements, US Citizenship is required.
• Regulation Requirement: Due to Qatar's immigration and labor regulations, Qatar work visas cannot be issued to individuals aged 60 or over, and are not subject to a waiver. Additionally, foreign nationals aged 60 or older are unable to renew their Qatari visa or change sponsors. Therefore, per Qatar work visa regulations, candidates must be 59 years of age or younger to be eligible for a Qatari work visa as required for this position.
• DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher.
  
  

General Experience

• Responding to help desk tickets and resolving technical issues for hardware, software, and network systems
• Providing support for operating systems(Windows, macOS, Linux) and common software applications
• Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues
• Assisting end-users with systme logins, password resets and account management.
  
  

Education

• Associates degree in Computer Science or related field; or 2+ years' IT Help Desk Support experience, and 2+ years' of experience in Computer/IT hardware support (experience may be concurrent)
  
  

Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: #jointracesystems

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Defense and Space Manufacturing

Referrals increase your chances of interviewing at Trace Systems Inc. by 2x

Get notified about new Help Desk Specialist jobs in Doha, Qatar .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Job Overview

Job Title:

Helpdesk Specialist I

Location:

Doha, Qatar

Job Responsibilities

Trace Systems is actively recruiting for a Helpdesk Specialist I to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha,Qatar.

The Job Responsibilities Include, But Are Not Limited To

Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues); Provide Tier 1 hands-on support to users on the AOC/CAOC floor; Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required; Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure; Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance; Manage SIPR PKI program; Coordinate on Firewall Exemption Requests (FERs)/Bluecoat Exemption Requests (BERs); Maintain the CFP status display systems to remotely monitor and track status of all systems, networks and connections, including internal and external links and circuits; Serve as focal point for ASIs and time change order/item (e.g., NOTAMs, TCTOs, TCNO, MTO, CCO and CTO) management, processing, tracking and status reportingacross all network enclaves; Maintain status tracking applications/tools; create, update, and coordinate status reports and presentation slides (i.e., COMSTATs, SITREP, etc.); and brief AFCENT leadership to provide situational awareness on outages/failures; Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs; Provide system support to clients operating on the network/domain; Configure client level software, modify software configuration, and perform basicconfiguration management functions; Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;Install equipment IAW AFCENT and SPIN-C directives; Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions; Periodically review the organization's needs for computer resources and validate computer equipment requirements; Promote user awareness concerning unauthorized or illegal use of computer hardware and software; Implement client workstation software patches, security fixes, and service releases according to local instructions; Other duties as required

Minimum Qualifications

Active, in-scope US Government issued Top Secret clearance with SCI eligibility. Due to the nature of the work and contract requirements, US Citizenship is required. DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher

General Experience

Responding to help desk tickets and resolving technical issues for hardware, software, and network systems Providing support for operating systems(Windows, macOS, Linux) and common software applications Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues Assisting end-users with systme logins, password resets and account management.

Education

Associates degree in Computer Science or related field; or 2+ years' IT Help Desk Support experience, and 2+ years' of experience in Computer/IT hardware support (experience may be concurrent)

Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

To Apply:

We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: #jointracesystems

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. #J-18808-Ljbffr

Job Overview

Job Title:

Helpdesk Specialist II

Location:

Doha, Qatar

Job Responsibilities

Trace Systems is actively recruiting for a Helpdesk Specialist II to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha,Qatar.

The Job Responsibilities Include, But Are Not Limited To

Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues); Provide Tier 1 hands-on support to users on the AOC/CAOC floor; Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required; Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure; Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance; Manage SIPR PKI program; Coordinate on Firewall Exemption Requests (FERs)/Bluecoat Exemption Requests (BERs); Maintain the CFP status display systems to remotely monitor and track status of all systems, networks and connections, including internal and external links and circuits; Serve as focal point for ASIs and time change order/item (e.g., NOTAMs, TCTOs, TCNO, MTO, CCO and CTO) management, processing, tracking and status reportingacross all network enclaves; Maintain status tracking applications/tools; create, update, and coordinate status reports and presentation slides (i.e., COMSTATs, SITREP, etc.); and brief AFCENT leadership to provide situational awareness on outages/failures; Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs; Provide system support to clients operating on the network/domain; Configure client level software, modify software configuration, and perform basicconfiguration management functions; Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;Install equipment IAW AFCENT and SPIN-C directives; Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions; Periodically review the organization's needs for computer resources and validate computer equipment requirements; Promote user awareness concerning unauthorized or illegal use of computer hardware and software; Implement client workstation software patches, security fixes, and service releases according to local instructions; Other duties as required

Minimum Qualifications

Active, in-scope US Government issued Secret clearance with eligibility. Due to the nature of the work and contract requirements, US Citizenship is required. DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher

General Experience

Responding to help desk tickets and resolving technical issues for hardware, software, and network systems Providing support for operating systems(Windows, macOS, Linux) and common software applications Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues Assisting end-users with systme logins, password resets and account management.

Education

Associates degree in Computer Science or related field; or 2+ years' IT Help Desk Support experience, and 2+ years' of experience in Computer/IT hardware support (experience may be concurrent)

Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

To Apply:

We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: #jointracesystems

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. #J-18808-Ljbffr

Job Responsibilities

Trace Systems is actively recruiting for a Helpdesk Administrator I to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha,Qatar. Job Overview

Job Title:

Helpdesk Administrator I

Location:

Doha, Qatar

Job Responsibilities

Trace Systems is actively recruiting for a Helpdesk Administrator I to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha,Qatar.

The Job Responsibilities Include, But Are Not Limited To

Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues); Provide Tier 1 hands-on support to users on the AOC/CAOC floor; Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required; Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure; Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance; Manage SIPR PKI program; Coordinate on Firewall Exemption Requests (FERs)/Bluecoat Exemption Requests (BERs); Maintain the CFP status display systems to remotely monitor and track status of all systems, networks and connections, including internal and external links and circuits; Serve as focal point for ASIs and time change order/item (e.g., NOTAMs, TCTOs, TCNO, MTO, CCO and CTO) management, processing, tracking and status reportingacross all network enclaves; Maintain status tracking applications/tools; create, update, and coordinate status reports and presentation slides (i.e., COMSTATs, SITREP, etc.); and brief AFCENT leadership to provide situational awareness on outages/failures; Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs; Provide system support to clients operating on the network/domain; Configure client level software, modify software configuration, and perform basicconfiguration management functions; Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;Install equipment IAW AFCENT and SPIN-C directives; Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions; Periodically review the organization's needs for computer resources and validate computer equipment requirements; Promote user awareness concerning unauthorized or illegal use of computer hardware and software; Implement client workstation software patches, security fixes, and service releases according to local instructions; Other duties as required

Minimum Qualifications

Active, in-scope US Government issued Secret clearance with eligibility. Due to the nature of the work and contract requirements, US Citizenship is required. DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher

General Experience

Responding to help desk tickets and resolving technical issues for hardware, software, and network systems Providing support for operating systems(Windows, macOS, Linux) and common software applications Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues Assisting end-users with systme logins, password resets and account management.

Education

Associates degree in Computer Science or related field; or 2+ years' IT Help Desk Support experience, and 2+ years' of experience in Computer/IT hardware support (experience may be concurrent)

Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

To Apply:

We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: #jointracesystems

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Information Technology Industries Defense and Space Manufacturing Referrals increase your chances of interviewing at Trace Systems Inc. by 2x Get notified about new Help Desk Administrator jobs in

Doha, Qatar . IFS (PMS) and Oracle Fusion Technical Support

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Join to apply for the

Helpdesk Specialist II

role at

Trace Systems Inc. Join to apply for the

Helpdesk Specialist II

role at

Trace Systems Inc. Job Overview

Job Title:

Helpdesk Specialist II

Location:

Doha, Qatar

This position is pending contract award.

Job Responsibilities

Trace Systems is actively recruiting for a Helpdesk Specialist II to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha,Qatar.

The Job Responsibilities Include, But Are Not Limited To

Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues); Provide Tier 1 hands-on support to users on the AOC/CAOC floor; Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required; Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure; Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance; Manage SIPR PKI program; Coordinate on Firewall Exemption Requests (FERs)/Bluecoat Exemption Requests (BERs); Maintain the CFP status display systems to remotely monitor and track status of all systems, networks and connections, including internal and external links and circuits; Serve as focal point for ASIs and time change order/item (e.g., NOTAMs, TCTOs, TCNO, MTO, CCO and CTO) management, processing, tracking and status reportingacross all network enclaves; Maintain status tracking applications/tools; create, update, and coordinate status reports and presentation slides (i.e., COMSTATs, SITREP, etc.); and brief AFCENT leadership to provide situational awareness on outages/failures; Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs; Provide system support to clients operating on the network/domain; Configure client level software, modify software configuration, and perform basicconfiguration management functions; Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;Install equipment IAW AFCENT and SPIN-C directives; Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions; Periodically review the organization's needs for computer resources and validate computer equipment requirements; Promote user awareness concerning unauthorized or illegal use of computer hardware and software; Implement client workstation software patches, security fixes, and service releases according to local instructions; Other duties as required

Minimum Qualifications

Active, in-scope US Government issued Top Secret clearance with SCI eligibility. Due to the nature of the work and contract requirements, US Citizenship is required. Regulation Requirement: Due to Qatar's immigration and labor regulations, Qatar work visas cannot be issued to individuals aged 60 or over, and are not subject to a waiver. Additionally, foreign nationals aged 60 or older are unable to renew their Qatari visa or change sponsors. Therefore, per Qatar work visa regulations, candidates must be 59 years of age or younger to be eligible for a Qatari work visa as required for this position. DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher.

General Experience

Responding to help desk tickets and resolving technical issues for hardware, software, and network systems Providing support for operating systems(Windows, macOS, Linux) and common software applications Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues Assisting end-users with systme logins, password resets and account management.

Education

Associates degree in Computer Science or related field; or 2+ years' IT Help Desk Support experience, and 2+ years' of experience in Computer/IT hardware support (experience may be concurrent)

Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

To Apply:

We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: #jointracesystems

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Information Technology Industries Defense and Space Manufacturing Referrals increase your chances of interviewing at Trace Systems Inc. by 2x Get notified about new Help Desk Specialist jobs in

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Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Strong customer service ethos
- Ability to work well with people
- Strong communications skills
- Excellent organisational skills
- Ability to quickly establish good working relationships with clients
- Willingness to sometimes work unsociable hours
- Patience
- A logical mind
- Enthusiasm for continual learning
- troubleshoot system and network problems, diagnosing and solving hardware or software faults
- replace parts as required
- provide support, including procedural documentation and relevant reports
- follow diagrams and written instructions to repair a fault or set up a system
- set up new users' accounts and profiles and deal with password issues
- Must have valid Qatar driving license

**Job Types**: Full-time, Permanent

**Salary**: QAR5,000.00 - QAR5,001.00 per month

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Two: 2 years (preferred)

**Language**:

- English (preferred)

License/Certification:

- Driving License (preferred)