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39 IT Helpdesk jobs in Qatar

Helpdesk Operator

Aamal Services

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Job Description

Key Responsibilities

The day-to-day duties typically include:

  • First-Line Support: Acting as the first point of contact for users via phone, email, chat, or in person.
  • Issue Triage: Logging, categorizing, and prioritizing all incoming support requests in a ticketing system (e.g., Jira, ServiceNow, Zendesk).
  • Escalation: Routing unresolved issues to the appropriate second- or third-level support teams (e.g., network engineers, system administrators) with detailed notes.
  • Communication: Keeping users informed about the progress of their tickets and following up after resolution to ensure satisfaction.
  • Documentation: Creating and updating knowledge base articles, FAQs, and user guides for common problems.
  • Basic Administration: Performing routine system maintenance tasks, such as user account creation/deactivation and software license management.

Essential Skills and Qualifications

Technical Skills (Hard Skills)

  • Operating Systems: Strong knowledge of Windows (and often macOS).
  • Software Proficiency: Familiarity with Microsoft 365 Suite (Word, Excel, Outlook) and other common business applications.
  • Hardware Knowledge: Understanding of basic computer components (laptops, desktops, printers, peripherals).
  • Ticketing Systems: Experience with or ability to quickly learn helpdesk software.
  • Remote Support Tools: Proficiency with tools like TeamViewer, Remote Desktop Connection, or LogMeIn.

Interpersonal Skills (Soft Skills)

  • Patience and Empathy: The ability to stay calm and understanding with frustrated or non-technical users is paramount.
  • Communication Skills: Excellent verbal and written communication to explain technical concepts in simple, clear terms.
  • Problem-Solving: A logical and methodical approach to diagnosing and solving problems.
  • Active Listening: Truly hearing what the user is describing to understand the root cause of the issue.
  • Time Management: The ability to handle multiple tickets and prioritize effectively in a fast-paced environment.
  • Customer Service: A genuine desire to help people and provide a positive experience.

Job Types: Full-time, Permanent

Pay: Up to QAR3,500.00 per month

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IT Helpdesk

QAR12000 - QAR120000 Y Helitrope Ventures

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Job Description

We are seeking a dedicated and versatile IT Helpdesk / Junior System Administrator to provide comprehensive IT support across the company. The ideal candidate will have strong experience in both software applications and hardware troubleshooting, be able to multitask under pressure, and support day-to-day office operations as well as project requirements.

  • Provide first-line and second-line support for end users (hardware, software, network issues).
  • Install, configure, and troubleshoot desktops, laptops, printers, mobile devices, and peripherals.
  • Manage and support Microsoft Office 365, Outlook, Teams, and other business applications.
  • Maintain and monitor local networks (LAN/Wi-Fi), internet connectivity, and VPN access.
  • Assist in basic server, backup, and storage management under IT Manager's guidance.
  • Ensure data security, antivirus updates, and regular system checks.
  • Provide technical support during company meetings, presentations, and projects.
  • Maintain IT asset inventory and documentation.
  • Coordinate with external vendors/partners for IT-related requirements.
  • Support administrative teams with IT tools and project-related tasks.

QUALIFICATIONS

  • Bachelor's Degree/Diploma in Information Technology, Computer Science, or related field.
  • 2–4 years of experience in IT support / helpdesk / system administration

Strong knowledge of;

    • Windows OS, Microsoft Office 365, Outlook, Teams
    • Networking basics (LAN, Wi-Fi, VPN, Routers, Switches)
    • Hardware troubleshooting (PCs, laptops, printers, mobile devices)
  • Certifications preferred: CompTIA A+, ITIL, MCSA, or equivalent.

  • Excellent problem-solving and multitasking skills.
  • Able to work independently under pressure with minimal supervision.
  • Strong communication skills in English.
  • Location: Must be in Doha, Qatar with transferable visa/QID and NOC.
  • Availability: Can start immediately.

  • Please send your CV's at with the subject line

IT HELPDESK_"Your Name "

Job Type: Full-time

Pay: QAR3, QAR4,500.00 per month

Application Question(s):

  • Are you knowledgeable about different hardware, software application, and troubleshooting? If yes, enumerate some.

Experience:

  • IT Helpdesk / Support: 2 years (Preferred)

Location:

  • Doha (Required)
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Helpdesk Technical Support Specialists

QAR104000 - QAR130878 Y Arab Solutions

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Job Description

  • m based on priority.
  • Escalate unresolved issues to higher-level support as needed.
  • Install, configure, and maintain workstations, devices, peripherals, and software.
  • Support Microsoft Office 365 applications (Word, Excel, PowerPoint, Teams, OneDrive, Visio, Project).
  • Configure and support Outlook email (domain and non-domain users).
  • Provide support for mobile devices, tablets, iPads, corporate email, and Wi-Fi setup.
  • Setup and manage printers, conference/meeting room systems, IP phones, and smart TVs.
  • Manage antivirus/endpoints, CCTV, and access control systems.
  • Maintain inventory of IT assets, licenses, and track end-of-life products.
  • Perform user onboarding/offboarding with proper setup and data backup.
  • Write/update training manuals, train staff on troubleshooting, and prepare analysis reports on recurring issues.
  • Ensure compliance with ITIL standards and organizational IT policies.
  • Willingness to work late hours when required for emergencies.

Requirements

  • Education: Bachelor's degree in IT or related field.
  • Experience: 3–5 years of hands-on IT Helpdesk/Technical Support experience.
  • Technical Skills:

  • Windows & macOS clients, basic Windows Server & Linux knowledge

  • Microsoft Office 365 suite
  • Outlook, email, and mobile device configuration
  • Networking basics (VLAN, subnetting)
  • IP phones, printers, conferencing systems
  • Antivirus/endpoints, CCTV, Adobe products

  • Preferred Certifications (Not Mandatory):

  • Microsoft Certification (Windows Clients)

  • ITIL v4 Foundation

Skills: cctv,ip,devices,it,itil

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IT Helpdesk Support Engineer

QAR120000 - QAR240000 Y VAM SYSTEMS

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Job Description

Job Description

We are currently looking IT Helpdesk Support Engineer for our Qatar operations with the following terms & conditions.

Required Skills and Qualifications

  • Bachelor's degree in Computer Science, or a related field
  • Relevant Microsoft certifications: Windows Client; Managing Modern Desktop; Azure
  • Minimum 2 year of hands-on experience Microsoft Client and server platforms as a

helpdesk technician

  • Effective communication skills in both written and verbal forms
  • Mandatory: Fluent Arabic & English speaker

Key Responsibilities

  • Serving as the first point of contact for customers seeking technical assistance over

the phone or email.

  • support users on a functional level, by offering guidance on how to use systems and

equipment.

  • Performing remote troubleshooting through diagnostic techniques and pertinent

questions.

  • Performing on-site installations and support.
  • Install and configure Windows and other desktop software.
  • Configure and manage connectivity and storage
  • Maintain Windows
  • Protect devices and data
  • Deploy Windows client
  • Manage identity and access by creating and maintaining AD users.
  • Manage compliance policies and configuration profiles
  • Manage, maintain, and protect devices
  • Manage apps
  • Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors,

Printers, etc.)

  • Rollout patches.
  • Assist in person or remotely in the resolution of support issues among company sites

to ensure timely distribution of knowledge and positive impact on user satisfaction

  • Maintain printing systems and assist with network printer system maintenance

C1-Internal

  • Maintain backup system and processes.
  • Research, resolve, and respond to questions received via telephone calls, e-mail,

walk-ups, open submitted tickets and callbacks in a timely manner, in accordance

with current procedures

  • Acquire and maintain current knowledge of relevant product offerings and support

policies in order to provide technically accurate solutions to customers

Joining time frame: 2 weeks (maximum 1 month)

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IT Helpdesk Support Engineer

QAR90000 - QAR120000 Y VAM SYSTEMS

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Job Description

Job Description

We are currently looking IT Helpdesk Support Engineer for our Qatar operations with the following terms & conditions.

Required Skills and Qualifications

  • Bachelor's degree in Computer Science, or a related field
  • Relevant Microsoft certifications: Windows Client; Managing Modern Desktop; Azure
  • Minimum 2 year of hands-on experience Microsoft Client and server platforms as a

helpdesk technician

  • Effective communication skills in both written and verbal forms
  • Mandatory: Fluent Arabic & English speaker

Joining time frame: 2 weeks (maximum 1 month)

This advertiser has chosen not to accept applicants from your region.

IT Network and Helpdesk Support

QAR90000 - QAR120000 Y VAM SYSTEMS

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Job Description

Job Description

We are currently looking for IT Network and System Support for our Qatar operations with the following Skill set and terms & conditions.

TECHNICAL SKILLS & WORK EXPERIENCE:

Knowledge & Experience:

Bachelor Degree in IT or IT related field

Proven experience as a System Administrator, Network Administrator or similar role

Experience with databases, networks (LAN, WAN) and patch management

Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery

Ability to create scripts in Python, Perl or other language

Familiarity with various operating systems and platforms

Resourcefulness and problem-solving aptitude

Excellent communication skills Release Management and version control knowledge

Excellent Business and system analysis skills

Project management skills

IT Security excellent awareness

Experience with or knowledge of programming languages and operating systems; current equipment and technologies, enterprise backup and recovery procedures, system performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching

Experience in project management, application design and integration, and cloud computing (specifically Microsoft Azure)

Expertise in creating, analyzing, and repairing large-scale distributed systems

Creating volumes, assigning to servers and remote replication

Proven experience in a network administrator role

Hands on experience in networking, routing and switching

Excellent knowledge of best practices around management, control, and monitoring of server infrastructure

Experience with firewalls, Internet VPN's remote implementation, troubleshooting, and problem resolution is desired

Ability to set up and configure server hardware

Familiarity with backup and recovery software and methodologies

Joining time frame: 2 weeks (maximum 1 month)

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Customer Support

QAR80000 - QAR120000 Y GE Vernova

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Job Description

Job Description Summary
The M&D Engineer is the main contact to support Monitoring and Diagnostic products for the GULF cluster and occasionally in MENAT region.

He/She will capture customer and internal technical issues, create resolutions plans and assures completion to the customers satisfaction.

Job Description
What impact you'll make

  • Provide advanced application technical support to GULF customers in the utilization of supplied products through phone, email, remote desktop, and site visits if required.
  • Provide clear articulation and prioritization of customer issues
  • Perform detailed troubleshooting and data analysis
  • Interface with all stakeholders to ensure completion of customer issues
  • Full ownership on customer cases from inception to resolution.
  • Repair cases management when work is executed by internal or external stakeholder.

What You'll Do

  • Bachelor's degree in electrical engineering and required technical experience of minimum 5 years in M&D.
  • Full understanding of Dissolved Gas Analysis principles
  • Fluent in English and preferably one other region-specific language.
  • Experience in troubleshooting electrical, electronic, and mechanical systems.
  • Exceptional interpersonal and written/verbal communication skills
  • Must be able to wear all required personal protective equipment as required.
  • Competency with MS Office
  • Competency in GE Vernova M&D Equipment and Systems (MS 3000, DGA, Kelman, Hydran, Transport X etc) Commissioning, troubleshooting

What Will Make You Stand Out

  • Experience with root cause analysis methodologies
  • Previous experience with Industrial network protocols e. g. IEC 61850, DNP3, Modbus.
  • Available to travel minimum 30% of the time
  • Driving license for car.

* *Additional Information*
*Relocation Assistance Provided:
Yes

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IT Helpdesk Support Engineer- English and Arabic Speaking

QAR9000 Y JOB HUB GLOBAL

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Job Description

IT Helpdesk Support Engineer—English and Arabic Speaker—Mandatory

Location: Doha, Qatar

Salary: QAR 9,000 (Full Package)

Contract: 6 Months (Extendable)

About the Role

Our client, a leading multinational technology company, is seeking an experienced IT Helpdesk Support Engineer to join their team in Doha. The ideal candidate will provide both functional assistance and technical support to end-users, ensuring smooth operations of IT systems and infrastructure. This role offers the opportunity to work with advanced technologies in a fast-paced, multicultural environment.

Key Responsibilities

  • Act as the first point of contact for technical support requests via phone, email, or in person.
  • Provide functional guidance to users on deployed applications, equipment, and systems.
  • Perform remote troubleshooting using diagnostic techniques and relevant tools.
  • Conduct on-site installations, configurations, and maintenance of Windows and client software.
  • Administer and manage endpoints, connectivity, storage, and user accounts (creation, activation, deactivation).
  • Manage and operate the ManageEngine Suite (ServiceDesk Plus & Endpoint Central).
  • Support attendance systems, telephony, network, and server-related tasks.
  • Roll out patches, maintain backup systems, and ensure compliance policies are met.
  • Maintain desktop technologies including laptops, phones, monitors, and printers.
  • Research, resolve, and document technical queries following standard procedures.
  • Collaborate effectively with colleagues, escalating issues when necessary.
  • Suggest process improvements to enhance service efficiency.

Required Skills & Qualifications

  • Bachelor's degree in Computer Science or a related field.
  • Relevant Microsoft certifications: Windows Client, Managing Modern Desktop, Azure.
  • Minimum 2 years of hands-on experience supporting Microsoft client and server platforms.
  • Strong communication skills (verbal & written).
  • Fluent in Arabic & English (mandatory).
  • Customer service-oriented mindset with a proactive, problem-solving approach.

Why Join?

  • Work with a prestigious multinational technology company.
  • Opportunity to extend the contract and grow in a global environment.
  • Competitive package: QAR 9,000 (all-inclusive).

Important.

Applicants must answer the pre-screening questions to be considered for this position.

THOSE WHO CAN JOIN IMMEDIATELY SHOULD APPLY. REGRETTABLY ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

About Job Hub Global

At Job Hub Global, we believe that people are at the heart of every great organization. As a premier HR consultancy, we are passionate about helping businesses thrive by providing bespoke recruitment, staff outsourcing, workforce solutions, and HR management consultancy services that are tailored to meet your unique needs.

With a deep understanding of the evolving workplace, we are committed to connecting exceptional talent with exceptional companies. Our mission is to empower businesses with the right people, processes, and strategies to drive success. Whether you're looking to build a high-performing team, streamline your workforce, or navigate the complexities of HR management, Job Hub Global is here to partner with you every step of the way.

Together, we'll turn challenges into opportunities and dreams into achievements. Your success is our business.

Job Types: Full-time, Contract

Contract length: 6 months

Pay: QAR9,000.00 per month

Application Question(s):

  • Do you hold a Bachelor's degree in Computer Science or a related field?
  • Do you have a minimum of 2 years of hands-on experience supporting Microsoft Client and Server platforms as a Helpdesk Technician?
  • Are you fluent in both Arabic and English (spoken and written)?
  • Do you currently hold any Microsoft certifications (Windows Client, Managing Modern Desktop, Azure)?
  • his position offers a full package salary of QAR 9,000. Do you accept this compensation, and can you join immediately?
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Customer Support Executive

QAR5000 - QAR8000 Y Bright Bytes Technology

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Job Description

Join our dynamic team and assist clients in trading on the US Stock Market

What We Offer:

  • Comprehensive Training: 2-week hands-on training with a demo account.
  • Attractive Salary & Benefits: Competitive pay and perks.
  • Flexible Work Setup: Start remotely, transition to office work.

Who Can Apply:

  • Male or female, fresher or experienced – everyone is welcome
  • No age or nationality restrictions.

Skills We Value:

  • Enthusiasm to learn and grow in the financial markets.
  • Strong communication and client support skills.

Take the first step toward an exciting career. Apply now and unlock your potential in the world of trading

Job Type: Full-time

Pay: QAR5, QAR8,000.00 per month

This advertiser has chosen not to accept applicants from your region.

Customer Support Representative

QAR42000 - QAR49000 Y Leisure

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Job Description

We're looking for a Customer Relations Representative to join our team in Doha. The ideal candidate is a bilingual communicator who can deliver exceptional support and handle customer inquiries across phone, email, and chat channels.

Roles & Responsibilities:

The Customer Support Representative answers incoming calls and fulfills customer needs to ensure customer satisfaction and to support the CRM department's goals.

-Assist and answer a large volume of customers and guests with their inquiries and concerns via (Phone, email, live chat, WhatsApp message, messaging apps, social media or in person).

-Strictly adhere to the department's processes and standard procedures.

-Maintain excellent phone etiquette by answering the phone with a vibrant, welcoming voice and a courteous manner.

-Provide proactive outreach to our guests and customers. Identify customer needs and respond to inquiries about LEISURE products and services with clear information.

-Keep current and prospective guests and customers updated on the latest products and services in order to increase sales.

-Deal with customer complaints in accordance with the process and procedure for handling complaints or any issues that may have occurred.

-Ensuring the confidentiality of the database pertaining to customer information, complaints, and feedback.

Requirements:

-Arabic speaker and fluent in English (bilingual)

-Immediate availability to join

-Minimum 2-3 years' experience in a similar customer service role

-Experienced Call Center Agent / Customer Support Agent

-Minimum College Graduate or equivalent diploma

-Strong verbal and written communication skills in both Arabic & English

-Excellent problem-solving skills and attention to detail

-Strong organizational and time management abilities

-Multilingual abilities are an advantage

-Excellent and proven interpersonal, verbal and written communication skills

-Good knowledge of computer systems and MS Office especially Excel

Job Type: Full-time

Pay: QAR4,050.00 per month

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