238 IT Service jobs in Qatar

Responsibilities:

• Resolve customer issues with company products
• Answer other customer questions and offer them access to helpful resources
• Direct questions to the right department when needed
• Ensure customer satisfaction
• Manage all desk administrative duties
• Maintain accurate records of interactions with customers and recurring user problems
• Follow up with customers as needed to ensure any problems are resolved

Requirements:

• Immediate joiners required
• Arabic speaker will be an advantage
• Strong written and verbal communication skills
• Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent
• Interpersonal skills that function to create connections and positive experiences for customers
• Technological skills specific to the company's products and trouble-shooting practices
• Patience with customers and ability to remain calm
• Organizational abilities

Job Type: Full-time

Application Question(s):

• What is your Salary expectation?
• Do you have a valid QID with NOC?
• If you are selected how soon you can join?

Education:

• Bachelor's (Preferred)

Experience:

• Help desk: 3 years (Preferred)

We are looking for Helpdesk Engineer for Qatar location.

Nationality: Arabic

If you are available, please send your cv immediately.

Help Desk Engineer

• Able to use and support the services using client ticketing system (BMC remedy)
• Receive requests for technical support and service requests from the employees through the e-mail or the RMC system and provide 1st and 2nd level support over email and phone for Incidents and Services Requests related to Internet, equipment, network, infrastructure, user inquiries, etc.
• Analyze the problems and open incidents to provide permanent or temporary solution where possible.
• Conduct root cause analysis for the major or repeated incidents affecting the applications.
• Escalate tickets to technicians in the field and /or other departments and follow up with them until they are complete.
• Execute third party Respondent's recommendations to solve the problem.
• Follow-up with the technical support technicians and ensure that they perform the tasks assigned to them and distribute work among them to ensure obstacle-free work and smooth load.
• Provide technical support activities for desktops, laptops, printers and copiers, MFPs, etc.
• Provide remote technical support services when needed
• Troubleshoot, perform incident recovery, and fulfill urgent requests.
• Work with the various teams to follow up on any security events or issues and participate in consultations with other stakeholders when needed for tasks related to Business Analysis, System Analysis, etc.
• Develop the necessary guidelines, manuals, and material
• Transfer equipment as needed and ensure its operation and security.
• Provide user guidance and training to applications and produce the necessary reports as needed
• Document and log all call information according to the standard operating procedures and update the CMDB.
• Ensure that the initial response, ongoing communication and resolution times are within established SLAs.
• Schedule, test and apply the updates and patches as required, Support the Planned Maintenance and Downtime activities during the approved maintenance windows for production environments and implement Planned Maintenance/Downtime activities according to the approved maintenance windows.
• Move equipment as needed and ensure its operation and security.

Job Type: Full-time

Pay: QAR5, QAR7,000.00 per month

Experience:

• BMC remedy: 2 years (Preferred)

To monitor, maintain, and support the telecom network infrastructure and services, ensuring maximum uptime, quick resolution of incidents, and proactive issue management. This role acts as the first point of contact for telecom-related issues, providing troubleshooting, escalation, and coordination with field teams and vendors.

Key Responsibilities

• Monitor network operations, alarms, and system performance on a 24x7 basis.
• Provide first-level support and troubleshooting for telecom and IT-related incidents.
• Respond to service requests, incidents, and maintenance activities via ticketing systems, phone, or email.
• Escalate issues to higher-level engineers or vendors when necessary, ensuring timely resolution.
• Perform routine checks, preventive maintenance, and health monitoring of telecom systems.
• Maintain accurate incident logs, reports, and documentation of technical issues and resolutions.
• Coordinate with field technicians and vendors for on-site support and repairs.
• Follow standard operating procedures (SOPs) and service-level agreements (SLAs).
• Support planned maintenance, upgrades, and testing activities.
• Ensure compliance with safety, security, and company policies.

Qualifications & Skills

• Bachelor's degree or diploma in Telecommunications, Computer Science, IT, or related field.
• 1–3 years of experience in NOC, help desk, or telecom/IT support (freshers with technical knowledge may be considered).
• Knowledge of telecom systems, IP networks, switches, routers, and monitoring tools.
• Familiarity with ticketing/help desk software and escalation processes.
• Strong problem-solving and analytical skills.
• Ability to work under pressure in a 24/7 environment (shift work required).
• Good communication and interpersonal skills.

Job Type: Full-time

Pay: From QAR2,000.00 per month

Position Overview

The Service Crew is responsible for providing excellent customer service, ensuring food quality, handling cash transactions accurately, and maintaining cleanliness in the fast-food outlet. This role requires energy, teamwork, and a customer-first attitude.

Key Responsibilities

Customer Service:

• Greet customers politely and take orders efficiently.
• Provide accurate information about menu items, promotions, and deals.
• Serve food and beverages promptly and ensure customer satisfaction.
• Handle customer concerns or complaints in a professional manner.

Cashiering Duties:

• Operate POS (Point of Sale) system and handle cash, credit, or digital transactions.
• Issue receipts, refunds, or change accurately.
• Balance cash drawer at the beginning and end of each shift.
• Follow company policies for cash handling and reporting.

Food Preparation & Service:

• Assist in preparing, packing, and serving food as per company standards.
• Maintain portion control and presentation quality.
• Follow hygiene, food safety, and quality standards strictly.

Store Operations:

• Maintain cleanliness of counters, dining areas, and workstations.
• Restock supplies (napkins, condiments, packaging, etc.) as needed.
• Assist in opening and closing procedures of the outlet.
• Support kitchen and other team members when required.

Job Type: Full-time

Responsibilities:

• Perform
  installation, commissioning, testing, and maintenance
  of equipment (rotating machinery, pumps, compressors, electrical systems, or process equipment depending on specialization).
• Troubleshoot technical issues, identify root causes, and implement corrective actions.
• Carry out
  preventive and corrective maintenance
  activities as per OEM standards.
• Provide
  on-site technical support and training
  to clients/end-users.
• Prepare detailed service reports, maintenance records, and recommendations.
• Ensure service jobs are completed within the planned schedule and budget.
• Coordinate with spare parts and logistics teams to ensure timely availability of components.

Qualifications & Experience:

• Bachelor's Degree / Diploma in Mechanical, Electrical, Instrumentation, or related engineering field.
• 3–7 years of experience in servicing and maintenance of industrial, oil & gas, marine, or rotating equipment (depending on industry focus).
• Hands-on experience in
  installation, troubleshooting, and repair
  of equipment.
• Familiarity with engineering drawings, schematics, and technical manuals.
• Knowledge of
  diagnostic tools, measuring instruments, and calibration techniques
  .
• Exposure to oil & gas, EPC, shipyard, or heavy industry preferred.

Interested candidates can send their CV & CERTIFICATES to - | - |

(CVs without proper documents like QID, Passport copy, educational & other certificates shall not be considered)

Job Requisition ID:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role
The Service Center Coordinator is responsible for overseeing and coordinating all service-related activities for home appliances and air-conditioning products from brands such as Blue Star, Aftron, Godrej, and Mastergas. This role ensures smooth service operations, high customer satisfaction, and effective support to the service team.

What you will do: -
Description of Accountability:

• Service Coordination: Schedule and manage service appointments to ensure timely and efficient delivery.
• Customer Communication: Interact with customers to understand service needs and provide regular updates.
• Technician Dispatch: Assign technicians for field service and In-house repairs.
• Record Management: Maintain accurate records of service requests, work orders, and customer interactions.
• Quality Monitoring: Ensure service quality meets company standards and customer expectations.
• Reporting: Generate reports on service performance, customer feedback, and operational issues.
• Administrative Support: Assist the service team with inquiries and resolve service-related concerns.
• Cash Handling: Manage petty cash and oversee customer cash collections.

Required Skills to be successful:

• Able to handle Complexity
• Excellent Planning and Organizing Skills
• Attention to Detail
• Product Confident
• Good Communicator

What equips you for the role:

• 3-4 years' experience in service coordination, preferably in electronics or home appliances.
• Diploma or Bachelor's degree in Electronics or a related field is preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficient in using service management systems and digital tools.
• Ability to work independently and collaboratively.
• Detail-oriented with strong problem-solving skills.
• Basic knowledge of home appliances and air-conditioning products is an advantage.
• Fluency in Arabic and English is essential.
• Strong computer skills are required.

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate
why
this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Job Requisition ID:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

The Service Center Coordinator is responsible for overseeing and coordinating all service-related activities for home appliances and air-conditioning products from brands such as Blue Star, Aftron, Godrej, and Mastergas. This role ensures smooth service operations, high customer satisfaction, and effective support to the service team.

What you will do: -

Description of Accountability:

• Service Coordination: Schedule and manage service appointments to ensure timely and efficient delivery.
• Customer Communication: Interact with customers to understand service needs and provide regular updates.
• Technician Dispatch: Assign technicians for field service and In-house repairs.
• Record Management: Maintain accurate records of service requests, work orders, and customer interactions.
• Quality Monitoring: Ensure service quality meets company standards and customer expectations.
• Reporting: Generate reports on service performance, customer feedback, and operational issues.
• Administrative Support: Assist the service team with inquiries and resolve service-related concerns.
• Cash Handling: Manage petty cash and oversee customer cash collections.

Required Skills to be successful:

• Able to handle Complexity
• Excellent Planning and Organizing Skills
• Attention to Detail
• Product Confident
• Good Communicator

What equips you for the role:

• 3-4 years' experience in service coordination, preferably in electronics or home appliances.

• Diploma or Bachelor's degree in Electronics or a related field is preferred.

• Strong organizational and multitasking abilities.

• Excellent communication and interpersonal skills.
• Proficient in using service management systems and digital tools.
• Ability to work independently and collaboratively.
• Detail-oriented with strong problem-solving skills.
• Basic knowledge of home appliances and air-conditioning products is an advantage.
• Fluency in Arabic and English is essential.
• Strong computer skills are required.

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

We are seeking a Customer Service Officer with a strong background in client relations, especially within the recruitment or service sector. The ideal candidate will be responsible for delivering exceptional customer service and ensuring a smooth recruitment process from initial inquiry to worker handover.

Duties and Responsibilities:

Answer customer calls and inquiries accurately and professionally.

Receive customers in person, identify their needs, and provide appropriate service solutions.

Follow up on customer files from contract signing until worker arrival and handover.

Conduct regular follow-ups with clients during and after service delivery to ensure satisfaction.

Coordinate with external recruitment agencies in labor-supplying countries to track order status.

Enter and update customer data, order files, and contracts in the internal system.

Resolve problems and complaints to ensure high levels of customer satisfaction.

Schedule worker handover appointments and coordinate with sponsors.

Ensure completion of all documents and legal requirements for recruitment.

Liaise with relevant authorities such as the Ministry of Labor or foreign offices as needed.

Prepare weekly reports on case progress, complaints, and resolutions.

Maintain strict confidentiality and professional ethics in all client dealings.

Promote company services for recruiting domestic and professional workers.

Prepare offers and pricing and ensure contract signing with clients.

Participate in marketing events and exhibitions to strengthen market presence.

Submit periodic reports on sales activities and customer feedback.

Comply with company policies and customer service standards.

Qualifications and Requirements:

Arabic speakers only apply for the job

Minimum 3 years of experience in customer service, preferably in recruitment agencies or service-based companies.

Strong problem-solving ability and capacity to work under pressure.

Proficient in computer systems and CRM software.

Professional appearance with strong interpersonal skills across diverse nationalities.

NOC is required.

Job Type: Full-time

Pay: QAR4, QAR6,000.00 per month

Experience:

Manpower companies: 3 years (Required)

Customer relationship management: 3 years (Preferred)

Agency management: 3 years (Preferred)

Language:

Arabic (Native)

English (Required)

Ability to Commute:

Please send your CV on WhatsApp Only:

Job Type: Full-time

Job Title: Service Crew – QSR

Department: Operations

Reports To: Shift Supervisor / Restaurant Manager

Job Purpose

To provide excellent customer service by ensuring quick, efficient, and friendly food and beverage service, while maintaining cleanliness and quality standards in the restaurant.

Key Responsibilities

• Greet customers warmly and take accurate food and beverage orders.
• Operate POS system, handle cash/credit transactions, and issue receipts.
• Prepare, assemble, and serve food and beverages according to company standards.
• Maintain cleanliness and sanitation of workstations, dining area, and service counters.
• Ensure compliance with food safety, hygiene, and health standards.
• Replenish stock, condiments, and packaging materials as needed.
• Assist in receiving, checking, and storing deliveries.
• Follow company service protocols and promote upselling where applicable.
• Handle customer inquiries, feedback, or complaints professionally.
• Support team members in meeting daily operational goals.

Job Type: Full-time