203 IT Service jobs in Qatar

We’re Hiring: Customer Service Delivery Manager Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now Saudi Arabia. Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you! What You’ll Do Overseeing service delivery for both BPO and in-house teams Managing client relationships and ensuring SLAs are met Driving performance, quality, and efficiency across all customer service channels Implementing and optimizing customer service technologies and processes Leading, mentoring, and developing high-performing teams Analyzing customer interaction data to identify trends and opportunities for improvement Managing vendor relationships and ensuring seamless service delivery Why Keeta? Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster. Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth. Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world. What We’re Looking For 5+ years of experience in customer service management (multi-channel preferred) Proven expertise in managing both in-house and outsourced teams Strong leadership, problem-solving, and decision-making skills Proficiency in customer service technologies, CRM systems & COPC standards Experience in budget management, data analysis & performance reporting Ability to thrive in a fast-paced, dynamic environment Location: Doha, Qatar If you’re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that’s redefining service excellence!

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Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations. They provide their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings, they are seeking an experienced Service Delivery Manager to join their team.

Job Type : Full Time

Workplace : Onsite

Location : Malta, Europe (Relocate to Malta)

Relocation : VISA & Relocation Package Included

Requirements

• Minimum of 7 years’ service delivery management experience working within an IT Support / Managed Services environment
• Good communication skills and an excellent command of the English language
• Strong customer focus with the ability to operate at all contact levels including senior management / director level
• Demonstrable problem-solving skills
• Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
• Organised and delivery-focused, with strong planning skills and process-driven approach
• Superior time-management skills along with a strong sense of urgency
• People-oriented, with team leadership qualities, and experience influencing leadership communities at various levels
• Able to work independently with minimal supervision
• ITIL certified

Responsibilities

• Provide end-to-end ownership of customer service contracts
• Build relationships with customers to ensure renewals of managed service contracts year on year
• Manage financial aspects of customer service contracts
• Work across ITIL-based services, incident, problem, change, and release management processes to ensure excellent customer experience
• Coordinate efforts and liaise between onshore, nearshore, and offshore teams
• Ensure consistent delivery of contracted services to end customers
• Implement effective management and process controls, with escalation procedures where necessary
• Act as a point of contact and escalation for contracted end customers
• Track service performance and prepare reports on SLAs & KPIs
• Produce regular management reports and attend review meetings
• Analyze trends and root causes to provide feedback and actions
• Manage service improvement plans with end customers
• Collaborate with the team for continual service improvement
• Follow the client’s Information Security Policies (ISP and ISMP) at all times

Microsoft Business Solutions Overview

Our client is committed to providing long-term career development opportunities, including training, mobility options, and community involvement activities. They foster an environment that encourages authenticity, values contributions, and inspires leadership. They offer various rewards and promote honest conversations about career growth, aiming to bring out the best in their team members.

Relocation support is available to assist with the transition, including assistance for family relocation. The client looks forward to welcoming new team members and supporting their growth.

#J-18808-Ljbffr

Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations. They provide their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings, they are seeking an experienced Service Delivery Manager to join their team. Job Type :

Full Time Workplace :

Onsite Location :

Malta, Europe (Relocate to Malta) Relocation :

VISA & Relocation Package Included Requirements Minimum of 7 years’ service delivery management experience working within an IT Support / Managed Services environment Good communication skills and an excellent command of the English language Strong customer focus with the ability to operate at all contact levels including senior management / director level Demonstrable problem-solving skills Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues Organised and delivery-focused, with strong planning skills and process-driven approach Superior time-management skills along with a strong sense of urgency People-oriented, with team leadership qualities, and experience influencing leadership communities at various levels Able to work independently with minimal supervision ITIL certified Responsibilities Provide end-to-end ownership of customer service contracts Build relationships with customers to ensure renewals of managed service contracts year on year Manage financial aspects of customer service contracts Work across ITIL-based services, incident, problem, change, and release management processes to ensure excellent customer experience Coordinate efforts and liaise between onshore, nearshore, and offshore teams Ensure consistent delivery of contracted services to end customers Implement effective management and process controls, with escalation procedures where necessary Act as a point of contact and escalation for contracted end customers Track service performance and prepare reports on SLAs & KPIs Produce regular management reports and attend review meetings Analyze trends and root causes to provide feedback and actions Manage service improvement plans with end customers Collaborate with the team for continual service improvement Follow the client’s Information Security Policies (ISP and ISMP) at all times Microsoft Business Solutions Overview Our client is committed to providing long-term career development opportunities, including training, mobility options, and community involvement activities. They foster an environment that encourages authenticity, values contributions, and inspires leadership. They offer various rewards and promote honest conversations about career growth, aiming to bring out the best in their team members. Relocation support is available to assist with the transition, including assistance for family relocation. The client looks forward to welcoming new team members and supporting their growth.

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Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purpose:-

• To provide residential field support for assigned customers in the Qatar region. ( Yokogawa Systems & Products ).
• This involves extensive travel throughout the assigned country and to other countries within the Middle East.
• Individuals must be able to work independently at customer sites in providing technical resolutions.

Key Responsibilities & Accountabilities

• To provide technical assistance and maintain Yokogawa systems and products at customer sites
• To provide the customer with installation and start up assistance
• To perform administrative duties related to service calls
• Troubleshoots problems on customer systems.
• Corrects problems and repairs as necessary.
• Carries out preventive maintenance work on assigned service contracts
• Advises customer on site preparation and layout prior to installation
• Performs system start up operations
• Assists customers in the commissioning of processes
• Modifies configuration and updates relevant documentation
• Provides 24 hour service when on call
• Repairs, configures, calibrates, stages and troubleshoots on systems in-house as required
• Reports activities, times, materials and expenses in accordance with requirements
• Performs any other related duties as required.
• Provides Training Courses to End Users based on System Requirements.

Qualification and Experience

• Basic Qualification – Bachelor of Engineering in Instrumentation or Electronics
• Minimum 6 to 9 years’ experience in process industries-preferably Oil & Gas/Petrochemical
• Should have worked as Project/Service engineer on at least medium-sized project ( Mainly DCS / ESD )
• Installation and commissioning Experience is preferable
• Good communication and inter-personal skills
• Thorough knowledge of standards and practices used in the industry.
• Experience on Yokogawa systems projects mainly DCS / ESD knowledge

Required Competencies / skills

• Proficient in DCS / SED systems and SCADA software and PLC based systems
• Basic knowledge of FF (Foundation Fieldbus) including trouble-shooting and installation
• Basic understanding of Microsoft/ Unix Operating system is desirable
• Basic Networking knowledge including third-party interfaces
• Sound fundamentals of process control technology
• In-depth knowledge of Yokogawa systems, preferably Yokogawa and third-party interface.
• Knowledge of IT, Networking basics and Microsoft Applications.
• Progress Reporting and Presentation skills.
• Project Management and Organizational Skills to handle Multiple issues
• Strong Communication and Leadership Skills
• A team player with pleasant people skills.
• Training Capabilities on CVP (Including AD Suite) & ProSafe-RS

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa
about our Employee Referral process!

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow".

We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

#J-18808-Ljbffr

JOB CATEGORY

Other

POSITION

Helper

YEARS OF EXPERIENCE

0-2 Years

GENDER

Male

SALARY RANGE

QAR 1, - QAR 2,

APPLICANT LOCATION

In-country Hire Only

Description

HIRING NOW : - Porterage Services

Location : Doha, Qatar

We are seeking dedicated and physically capable individuals to join our dynamic team specializing in Porterage Services. This is an excellent opportunity for expatriate nationals available locally to build a career with a stable, well-established company.

Position Overview

• Role : Porterage Services
• Employment Type : Full-time, Contract Position
• Contract Duration : Minimum 2 years (Extendable)
• Work Environment : Indoor / Outdoor operations

Essential Requirements

Personal Criteria :

Age : - years.

Height : Minimum cm.

Weight : Minimum kg

Health : No visible tattoos.

Nationality : Indians, Nepalese, Sri Lankan, Bangladeshi.

Physical Requirements :

Must be able to work in all weather conditions (Summer & Winter).

Capable of lifting luggage, baggage, and boxes up to kg.

Able to push and maneuver bellhop trolleys, baggage trolleys, and other trolleys.

Good physical stamina for extended periods of standing and walking.

Language & Education :

English Proficiency : Must be able to speak, read, and write English fluently (Mandatory)

Education : Minimum Grade completion with certificate

Compensation & Benefits Package

Salary Structure :

Basic Salary : QAR 1, per month

Food Allowance : QAR per month

Overtime Pay : Available as per client requirements (above 8 hours / day) - paid according to Qatar Labour Law

Work Schedule :

Working Days : 6 days per week (1 day off)

Working Hours : hours per day (8 regular hours + 4 hours OT daily)

Shifts : Rotational shifts within -hour operations

Overtime : Presently 4 hours OT daily as per the client's requirement, can be reduced if the client reduces depending on their operational requirement - compensated as per Qatar Labour Law standards

Leave & Travel Benefits :

Annual Leave : days paid leave annually (as per Qatar Labour Law).

Air Ticket : Return ticket to home country provided after 2-year contract completion.

Living Arrangements & Support

Accommodation :

Housing : Shared bachelor accommodation in Industrial Area

Kitchen Facilities : Available for personal use

Food : Monthly food allowance provided

Transportation :

Daily Transport : Provided from accommodation to workplace and return

Workplace Locations : Doha

Work Essentials :

Uniforms : Provided as per company standards

PPE Equipment : All required safety equipment supplied

Training : Comprehensive orientation and job-specific training provided

Selection Process

Two-Stage Interview Process :

Pre-selection Interview : Initial screening with our recruitment team

Final Interview : Client interview for final selection

How to Apply

Updated Resume / CV

Educational certificates

Valid Qatar ID

Recent photograph

Contact Information :

#J-18808-Ljbffr

• The position is responsible for generating sales and deliver customer service at its best.
• Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.

Key Responsibilities

Hospitality and Guest Service

• Provides important visual cues for guests that make a positive first impression . wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot / exterior and a clean and inviting dining room.
• Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate.
• Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge.
• Enhances the guest experience by following the . Principles : Smile, Eye Contact, Thank You.
• Uses proper procedures to ensure the accuracy of every order for every guest.
• Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru.
• Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs.
• Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.
• Listens carefully to guests and apologizes for the experience in the case of a complaint. Store Operations
• Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided.
• Prepares all products as required, following the order monitor to ensure the accuracy of every order.
• Communicates showcase and product needs to ensure proper product availability for guests.
• Regularly takes temperatures of the required products and records in the Time & Temperature Log. Policies and Procedures
• Participates in and attends all store meetings and other related functions.
• Follows all restaurant policies, procedures and standards.
• Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant.
• Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. Cashiering
• Receives payment by cash, credit cards, vouchers or automatic debits.
• Issue receipts, refunds, or change to the customers correctly.
• Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.
• Maintain clean and orderly checkout areas. Health & Safety
• Works in compliance with occupational health and safety legislation.
• Knows, understands and follows safe work practices and procedures.
• Uses or wears personal protective equipment or clothing as required.
• Reports all injuries / illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner.
• Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.

#J-18808-Ljbffr

The position is responsible for generating sales and deliver customer service at its best. Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team. Key Responsibilities Hospitality and Guest Service Provides important visual cues for guests that make a positive first impression . wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot / exterior and a clean and inviting dining room. Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate. Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge. Enhances the guest experience by following the . Principles : Smile, Eye Contact, Thank You. Uses proper procedures to ensure the accuracy of every order for every guest. Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru. Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs. Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue. Listens carefully to guests and apologizes for the experience in the case of a complaint. Store Operations Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided. Prepares all products as required, following the order monitor to ensure the accuracy of every order. Communicates showcase and product needs to ensure proper product availability for guests. Regularly takes temperatures of the required products and records in the Time & Temperature Log. Policies and Procedures Participates in and attends all store meetings and other related functions. Follows all restaurant policies, procedures and standards. Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant. Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. Cashiering Receives payment by cash, credit cards, vouchers or automatic debits. Issue receipts, refunds, or change to the customers correctly. Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change. Maintain clean and orderly checkout areas. Health & Safety Works in compliance with occupational health and safety legislation. Knows, understands and follows safe work practices and procedures. Uses or wears personal protective equipment or clothing as required. Reports all injuries / illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner. Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.

#J-18808-Ljbffr

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries. Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect. About the Team Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do. Job Purpose:- To provide residential field support for assigned customers in the Qatar region. ( Yokogawa Systems & Products ). This involves extensive travel throughout the assigned country and to other countries within the Middle East. Individuals must be able to work independently at customer sites in providing technical resolutions. Key Responsibilities & Accountabilities To provide technical assistance and maintain Yokogawa systems and products at customer sites To provide the customer with installation and start up assistance To perform administrative duties related to service calls Troubleshoots problems on customer systems. Corrects problems and repairs as necessary. Carries out preventive maintenance work on assigned service contracts Advises customer on site preparation and layout prior to installation Performs system start up operations Assists customers in the commissioning of processes Modifies configuration and updates relevant documentation Provides 24 hour service when on call Repairs, configures, calibrates, stages and troubleshoots on systems in-house as required Reports activities, times, materials and expenses in accordance with requirements Performs any other related duties as required. Provides Training Courses to End Users based on System Requirements. Qualification and Experience Basic Qualification – Bachelor of Engineering in Instrumentation or Electronics Minimum 6 to 9 years’ experience in process industries-preferably Oil & Gas/Petrochemical Should have worked as Project/Service engineer on at least medium-sized project ( Mainly DCS / ESD ) Installation and commissioning Experience is preferable Good communication and inter-personal skills Thorough knowledge of standards and practices used in the industry. Experience on Yokogawa systems projects mainly DCS / ESD knowledge Required Competencies / skills Proficient in DCS / SED systems and SCADA software and PLC based systems Basic knowledge of FF (Foundation Fieldbus) including trouble-shooting and installation Basic understanding of Microsoft/ Unix Operating system is desirable Basic Networking knowledge including third-party interfaces Sound fundamentals of process control technology In-depth knowledge of Yokogawa systems, preferably Yokogawa and third-party interface. Knowledge of IT, Networking basics and Microsoft Applications. Progress Reporting and Presentation skills. Project Management and Organizational Skills to handle Multiple issues Strong Communication and Leadership Skills A team player with pleasant people skills. Training Capabilities on CVP (Including AD Suite) & ProSafe-RS Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential. Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process! Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries. Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect. Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

#J-18808-Ljbffr

_MacGregor shapes the offshore and marine industries by offering world-leading engineering solutions and services with a strong portfolio of MacGregor, Hatlapa, Porsgrunn, Pusnes and Triplex brands. Shipbuilders, owners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with us._

**Shape your journey onboard and offshore with us**:
We are looking for a **Service Engineer**. You will repair and maintain MacGregor products, as well as 3rd party products, if needed. You will also To ensure that work is carried out efficiently, accurately, in a friendly manner, as well as support management and rest of organization in necessary areas, including overall goals and budgets.

**Main tasks and responsibilities**:

- Professionally supervise and/or perform service activities such as refurbishment, upgrades, inspections, preventative maintenance and corrective actions on MacGregor and equivalent equipment
- Establish and maintain good relationships with both internal and external customers
- Enable feedback from customers and the service market in general to reach the appropriate MacGregor organization
- Stay up to date with relevant developments, routines, processes and news within MacGregor major customers active in business area
- Support sales activities such as follow-up on leads and quotes while at site, as agreed with sales responsible.

**What you’ll need to succeed**:

- Technical education or college level or similar relevant experience
- 2 years of experience in a relevant field
- Successful completion of Cargotec training programs
- English language and communication skills
- Offshore experience is preferential

**You will be part of**:
By joining MacGregor, you will be able to work closely with leading industry professionals, developing and implementing new concepts that set the standards in the maritime transportation and offshore industries. We offer our employees the opportunity to be part of a truly global organization leveraged upon our shared values of Integrity, Quality and Safety. With us you will be part of a collaborative working culture with challenges and opportunities to further develop yourself professionally.

**Interested to join?**:
**MacGregor is part of Cargotec**
- MacGregor shapes the offshore and marine industries by offering world-leading engineering solutions and services with a strong portfolio of MacGregor, Hatlapa, Porsgrunn, Pusnes and Triplex brands. Shipbuilders, owners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor._
- MacGregor is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,000 people._