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Join to apply for the Engineering Manager, Managed Services role at Canonical

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Join to apply for the Engineering Manager, Managed Services role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring an Engineering Manager .

This role is an opportunity for a technologist with a passion for Linux and Cloud technologies to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.

The BootStack team designs, builds, and operates modern distributed systems on private infrastructure for customers. From Kubernetes to OpenStack and everything in-between, you'll be working with the latest technology in a fast-paced engineering environment. As a Cloud Engineering Manager for the BootStack team, you will be responsible for managing the engineers that oversee day-to-day Managed Service of customer environments, including customer service management, managed services operations and consistent product improvement engineering. Collaboration with customers, product engineering, and operations is critical to success.

Location: This is a globally remote role.

The role entails

• Manage a growing engineering team to optimise the quality and velocity of both development and operations
• Identify and measure team health indicators
• Implement disciplined engineering and operations processes
• Represent the BootStack team with respect to stakeholders, customers, and external teams
• Ensure proper team focus on priorities, milestones, and deliverables
• Work to meet service level agreements with customer deployments around the globe
• Deliver quality managed services in a consistent, timely manner
  
  

What we are looking for in you

• Bachelors (or equivalent) education in a technology field
• Proven track record of professional experience of either software delivery using Python, Go, C, C++, Java, or similar and/or managing operations teams
• Proven experience with OpenStack
• Demonstrated strong commitment to testing methodologies and maintainable code quality
• Experience with Linux system administration, Ubuntu/Debian a plus
• Strong communication and cooperation skills
• Experience with agile software development methodologies
• Experience working in and managing distributed teams
• Technical aptitude for understanding complex distributed systems
• Experience with cloud topologies and technologies
• Travel to team and company events and customer meetings, roughly 20% or less
  
  

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Team Member Assistance Program & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events
  
  

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

Sign in to set job alerts for “Managed Services Manager” roles.

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Description

At Sprinklr, Senior Managed Services Consultants possess both technical expertise and business consulting skills to handle complex use cases. They understand the business and technology landscape to maximize the impact of Sprinklr’s Service offerings for our customers.

Managed Services is responsible for engaging Sprinklr customers strategically, operationally, and through delivery. Key responsibilities include:

1. Hands-on configuration to help customers achieve positive business outcomes using the Sprinklr platform.
2. Working directly with customers on the full functionality of Sprinklr CCaaS Omnichannel and Contact Center Intelligence & Automation Platform.
3. Proactively identifying, documenting, and delivering in-platform solutions and optimizations aligned with customer use cases to maximize value.
4. Maintaining an in-depth understanding of the customer's business to provide relevant, strategic platform recommendations.
5. Ensuring the platform remains relevant amidst industry and business shifts.
6. Serving as a platform subject matter expert for both customers and internal teams.
7. Training and educating end-users on platform use, best practices, and functionalities.
8. Overseeing additional software deployment enablement aligned with current architecture and future needs.
9. Collaborating with Sales, Success, Product, and Engineering teams to maintain customer health, expand business, and improve platform adoption.
10. Performing platform audits to identify opportunities for increased adoption and consumption.
11. Driving retention and growth through maximum value realization of Managed Services.

Who You Are & What Makes You Qualified :

Business-level fluency in Arabic and English is essential.

3-5 years experience in managed services, professional services, implementation, or technology consulting within the CCaaS industry.

3-5 years experience in enterprise software consulting and/or technical configuration.

Experience with social media management software, customer engagement SaaS, or CCaaS platforms is preferred.

Demonstrated passion for social media technology.

Excellent communication and presentation skills.

Why You'll Love Sprinklr :

We are committed to fostering a culture of belonging, happiness, and meaningful contributions. We offer comprehensive health plans, well-being programs, and financial protections globally.

Our mission is to enable every organization to make their customers happier, aiming to be the world’s most loved enterprise software company.

Sprinklr is built to enable digital transformation, providing tools for customer engagement and listening worldwide. Our clients include many of the world's largest brands.

We invest in our people through continuous learning, well-being initiatives, and personal development opportunities.

Our commitment to diversity and inclusion is core to our philosophy. We are proud to be an equal-opportunity employer, fostering an environment where everyone is respected and valued.

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Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

At Sprinklr, Senior Managed Services Consultants have both the technical knowledge as well as the business consulting acumen to work through complex use cases while understand the business and technology landscape to maximize the impact of Sprinklr’s Service offerings for our customers.

Managed Services is responsible for driving engagement of Sprinklr customers from a strategic, operational and delivery perspective.

These responsibilities include the following :

Hands-on configuration to help customers achieve positive business outcomes using the Sprinklr platform.

Work directly with customers around full functionality of Sprinklr CCaaS Omnichannel and Contact Center Intelligence & Automation Platform

Proactively identify, document, and deliver in-platform solutions and optimizations aligned with customer use cases to maximize value realization of the Sprinklr platform.

Maintain intimate understanding of customer’s business to drive relevant, strategic and forward-thinking platform

recommendations.

Maintain platform relevance in alignment with on-going shifts in industry and business needs.

Maintain the role of platform subject matter expert for both the customer and for internal account team partners.

Ensure that all customer end-users are trained, educated, and up to date on platform use, best practices, and functionality.

Provide oversight of any additional enablement of the software deployment in alignment with current architecture and future customer needs or business requirements.

Collaborate across internal account teams across Sales, Success, Product and Engineering with the shared goal of maintaining customer health, work to win new business and/or grow existing

accounts.

Perform regular platform audits and identify opportunities for increased platform adoption and consumption, thus improving platform stickiness.

Deliver maximum value realization of Managed Services to drive retention and growth.

Who You Are & What Makes You Qualified:

Business-level fluency in Arabic and English is essential.

3 - 5 years experience in managed services, professional services, implementation, or technology consulting within the CCaaS industry

3 - 5 years Experience in Enterprise Software consulting and/or technical configuration.

Experience working on social media management software, customer engagement SAAS, CCaaS platforms are preferred.

Demonstrate experience and a passion for the social media technology universe.

Excellent communication and presentation skills.

Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to

browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

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Join to apply for the

Engineering Manager, Managed Services

role at

Canonical 3 days ago Be among the first 25 applicants Join to apply for the

Engineering Manager, Managed Services

role at

Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring an

Engineering Manager

.

This role is an opportunity for a technologist with a passion for Linux and Cloud technologies to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.

The BootStack team designs, builds, and operates modern distributed systems on private infrastructure for customers. From Kubernetes to OpenStack and everything in-between, you'll be working with the latest technology in a fast-paced engineering environment. As a Cloud Engineering Manager for the BootStack team, you will be responsible for managing the engineers that oversee day-to-day Managed Service of customer environments, including customer service management, managed services operations and consistent product improvement engineering. Collaboration with customers, product engineering, and operations is critical to success.

Location:

This is a globally remote role.

The role entails

Manage a growing engineering team to optimise the quality and velocity of both development and operations Identify and measure team health indicators Implement disciplined engineering and operations processes Represent the BootStack team with respect to stakeholders, customers, and external teams Ensure proper team focus on priorities, milestones, and deliverables Work to meet service level agreements with customer deployments around the globe Deliver quality managed services in a consistent, timely manner

What we are looking for in you

Bachelors (or equivalent) education in a technology field Proven track record of professional experience of either software delivery using Python, Go, C, C++, Java, or similar and/or managing operations teams Proven experience with OpenStack Demonstrated strong commitment to testing methodologies and maintainable code quality Experience with Linux system administration, Ubuntu/Debian a plus Strong communication and cooperation skills Experience with agile software development methodologies Experience working in and managing distributed teams Technical aptitude for understanding complex distributed systems Experience with cloud topologies and technologies Travel to team and company events and customer meetings, roughly 20% or less

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Team Member Assistance Program & Wellness Platform Opportunity to travel to new locations to meet colleagues Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Management and Manufacturing Industries Software Development Referrals increase your chances of interviewing at Canonical by 2x Sign in to set job alerts for “Managed Services Manager” roles.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Description At Sprinklr, Senior Managed Services Consultants possess both technical expertise and business consulting skills to handle complex use cases. They understand the business and technology landscape to maximize the impact of Sprinklr’s Service offerings for our customers. Managed Services is responsible for engaging Sprinklr customers strategically, operationally, and through delivery. Key responsibilities include: Hands-on configuration to help customers achieve positive business outcomes using the Sprinklr platform. Working directly with customers on the full functionality of Sprinklr CCaaS Omnichannel and Contact Center Intelligence & Automation Platform. Proactively identifying, documenting, and delivering in-platform solutions and optimizations aligned with customer use cases to maximize value. Maintaining an in-depth understanding of the customer's business to provide relevant, strategic platform recommendations. Ensuring the platform remains relevant amidst industry and business shifts. Serving as a platform subject matter expert for both customers and internal teams. Training and educating end-users on platform use, best practices, and functionalities. Overseeing additional software deployment enablement aligned with current architecture and future needs. Collaborating with Sales, Success, Product, and Engineering teams to maintain customer health, expand business, and improve platform adoption. Performing platform audits to identify opportunities for increased adoption and consumption. Driving retention and growth through maximum value realization of Managed Services. Who You Are & What Makes You Qualified : Business-level fluency in Arabic and English is essential. 3-5 years experience in managed services, professional services, implementation, or technology consulting within the CCaaS industry. 3-5 years experience in enterprise software consulting and/or technical configuration. Experience with social media management software, customer engagement SaaS, or CCaaS platforms is preferred. Demonstrated passion for social media technology. Excellent communication and presentation skills. Why You'll Love Sprinklr : We are committed to fostering a culture of belonging, happiness, and meaningful contributions. We offer comprehensive health plans, well-being programs, and financial protections globally. Our mission is to enable every organization to make their customers happier, aiming to be the world’s most loved enterprise software company. Sprinklr is built to enable digital transformation, providing tools for customer engagement and listening worldwide. Our clients include many of the world's largest brands. We invest in our people through continuous learning, well-being initiatives, and personal development opportunities. Our commitment to diversity and inclusion is core to our philosophy. We are proud to be an equal-opportunity employer, fostering an environment where everyone is respected and valued.

#J-18808-Ljbffr