46 IT Staff jobs in Qatar

Job Description

Summary

In this role, you will provide technical assistance, support, Maintenance to related of the computer

system, software and hardware, environment by analysing requirements, resolving problems,

installing hardware and software solutions and supporting the internal IT Helpdesk. You will be

responsible for administration and internal support.

Key Duties & Responsibilities

1.Candidate must know ITIL - ITSM framework process and experience

2.Provide helpdesk support and resolve problems to the end user's satisfaction

3.Monitor Service Desk for tickets assigned to the queue, process first in first out based on

priority, monitor, respond quickly and effectively. Via "Phone, Email and Chat"

4.Report issues to the Service Desk for escalation.

5.Follow the internal standard policy and procedure keep update all Documentation.

6.Utilize and maintain the helpdesk tracking software for Maintain inventory of all equipment,

hardware's, and software's licenses as well as must know end of life products

7.Assist with onboarding of new users.

8.Install, test, and configure new workstations devices peripheral equipment and software.

9.Perform timely workstation hardware devices and software upgrades as required.

10.Well knowledge experienced Windows clients & MAC clients, basic knowledge for Windows

servers and Linux.

11.Well knowledge experienced Office 365, products support for end users, Word, Excel,

PowerPoint, MS team, OneDrive, Visio, and Project mgmt.

12.Mail configures for end users, Outlook configure, domain users and no domain, users,

13.Require support for all types of Mobile, tab, iPad user's support, corporate email configure

& Wi-Fi setup.

14.Local & Network printer need to know how to setup.

15.Meeting room setup for conference & meeting. Well know conference software, like skype,

how to use smart TV etc.

16.IP phone configuration support

17.All Adobe products basic knowledge Adobe reader, Adobe creative cloud, flash plyer

18.Well knowledge Antivirus or End point

19.During offboard user data must Backup

20.CCTV mgmt.….

21.Well Understand network VLAN & Sub netting mask

22.Basic experience Java product knowledge

23.Multiple browser experience.

24.Whenever require as per emergency to late stay in office for assign task or pending work

need to complete.

25.Access control system need to know creating user and adding permission.

26.Well hands on experience how to use tools and troubleshooting, Training other staff

members on troubleshooting and diagnosing problems

27.Writing, editing, and revising training manuals for new and updated software and hardware

28.Requesting feedback and/or monitoring calls and other methods of correspondence to

improve training methods

29.Running reports to analyses common complaints and problems

Education Qualification.

• Educational certification bachelor's degree in computer sciences
• 3-5 Years of Experience
• Certification in the same filed (Preferable)

Responsibilities:

• Resolve customer issues with company products
• Answer other customer questions and offer them access to helpful resources
• Direct questions to the right department when needed
• Ensure customer satisfaction
• Manage all desk administrative duties
• Maintain accurate records of interactions with customers and recurring user problems
• Follow up with customers as needed to ensure any problems are resolved

Requirements:

• Immediate joiners required
• Arabic speaker will be an advantage
• Strong written and verbal communication skills
• Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent
• Interpersonal skills that function to create connections and positive experiences for customers
• Technological skills specific to the company's products and trouble-shooting practices
• Patience with customers and ability to remain calm
• Organizational abilities

Job Type: Full-time

Application Question(s):

• What is your Salary expectation?
• Do you have a valid QID with NOC?
• If you are selected how soon you can join?

Education:

• Bachelor's (Preferred)

Experience:

• Help desk: 3 years (Preferred)

We are looking for Helpdesk Engineer for Qatar location.

Nationality: Arabic

If you are available, please send your cv immediately.

Help Desk Engineer

• Able to use and support the services using client ticketing system (BMC remedy)
• Receive requests for technical support and service requests from the employees through the e-mail or the RMC system and provide 1st and 2nd level support over email and phone for Incidents and Services Requests related to Internet, equipment, network, infrastructure, user inquiries, etc.
• Analyze the problems and open incidents to provide permanent or temporary solution where possible.
• Conduct root cause analysis for the major or repeated incidents affecting the applications.
• Escalate tickets to technicians in the field and /or other departments and follow up with them until they are complete.
• Execute third party Respondent's recommendations to solve the problem.
• Follow-up with the technical support technicians and ensure that they perform the tasks assigned to them and distribute work among them to ensure obstacle-free work and smooth load.
• Provide technical support activities for desktops, laptops, printers and copiers, MFPs, etc.
• Provide remote technical support services when needed
• Troubleshoot, perform incident recovery, and fulfill urgent requests.
• Work with the various teams to follow up on any security events or issues and participate in consultations with other stakeholders when needed for tasks related to Business Analysis, System Analysis, etc.
• Develop the necessary guidelines, manuals, and material
• Transfer equipment as needed and ensure its operation and security.
• Provide user guidance and training to applications and produce the necessary reports as needed
• Document and log all call information according to the standard operating procedures and update the CMDB.
• Ensure that the initial response, ongoing communication and resolution times are within established SLAs.
• Schedule, test and apply the updates and patches as required, Support the Planned Maintenance and Downtime activities during the approved maintenance windows for production environments and implement Planned Maintenance/Downtime activities according to the approved maintenance windows.
• Move equipment as needed and ensure its operation and security.

Job Type: Full-time

Pay: QAR5, QAR7,000.00 per month

Experience:

• BMC remedy: 2 years (Preferred)

To monitor, maintain, and support the telecom network infrastructure and services, ensuring maximum uptime, quick resolution of incidents, and proactive issue management. This role acts as the first point of contact for telecom-related issues, providing troubleshooting, escalation, and coordination with field teams and vendors.

Key Responsibilities

• Monitor network operations, alarms, and system performance on a 24x7 basis.
• Provide first-level support and troubleshooting for telecom and IT-related incidents.
• Respond to service requests, incidents, and maintenance activities via ticketing systems, phone, or email.
• Escalate issues to higher-level engineers or vendors when necessary, ensuring timely resolution.
• Perform routine checks, preventive maintenance, and health monitoring of telecom systems.
• Maintain accurate incident logs, reports, and documentation of technical issues and resolutions.
• Coordinate with field technicians and vendors for on-site support and repairs.
• Follow standard operating procedures (SOPs) and service-level agreements (SLAs).
• Support planned maintenance, upgrades, and testing activities.
• Ensure compliance with safety, security, and company policies.

Qualifications & Skills

• Bachelor's degree or diploma in Telecommunications, Computer Science, IT, or related field.
• 1–3 years of experience in NOC, help desk, or telecom/IT support (freshers with technical knowledge may be considered).
• Knowledge of telecom systems, IP networks, switches, routers, and monitoring tools.
• Familiarity with ticketing/help desk software and escalation processes.
• Strong problem-solving and analytical skills.
• Ability to work under pressure in a 24/7 environment (shift work required).
• Good communication and interpersonal skills.

Job Type: Full-time

Pay: From QAR2,000.00 per month

GovCIO is currently hiring for a Help Desk (CFP). This position will be located in Qatar and will be an onsite position.

Provide client-level help desk support. The contractor shall:

1. Administer, maintain and load basic computer platform, software, firmware and hardware;
2. Serve as the focal point for user issues and tracking;
3. Be the first-level support for desktop and network issues;
4. Escalate incidents that cannot be resolved to the NCC and then the NOSC;
5. Perform help desk support services IAW CTOs, NOTAMs, SPIN-C, DOD, AF, CENTCOM, AFCENT and TO-site specific local policies and procedures;
6. Administer job control and ticket flow.

High School with 3 - 6 years (or commensurate experience). Clearance Required: Secret

Required Skills and Experience:

• IAT-II Certification

One or more of the following:

• MCSA-Windows Server 2012/2016 or newer or MCSA-SQL Server 2012/2014 or Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft Certified;
• 3-5 years’ experience in design, maintenance, and operation of small to medium networks; administrating corporate or business user accounts managing mail servers, printer servers, and web servers; systems management, monitoring and sustainment; hardware repair for servers, PCs, and peripheral equipment; software installation, maintenance and sustainment;
• Experience in analyzing and troubleshooting military networks to include Microsoft Windows Operating Systems; Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote); Microsoft Active Directory 2008/2012 or later version; Network server backup; DHCP, DNS, WINS, and domain controllers; BMC Remedy; hardware troubleshooting, installing, servicing personal computers, and peripheral equipment; software installation, maintenance and sustainment; customer service and remote support.

*Pending contract award

GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

The posted pay range reflects the range expected for this position at the commencement of employment; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Pay Range: USD $37,150.00 - USD $57,046.00 /Yr.

Nair Systems
is currently looking
IT Helpdesk Support Engineer
for our
Qatar
operations with the following terms & conditions.

Required Skills and Qualifications

• Bachelor's degree in Computer Science, or a related field

• Relevant Microsoft certifications: Windows Client; Managing Modern Desktop; Azure

• Minimum 2 year of hands-on experience Microsoft Client and server platforms as a

helpdesk technician

• Effective communication skills in both written and verbal forms

• Mandatory: Fluent Arabic & English speaker

Key Responsibilities

• Serving as the first point of contact for customers seeking technical assistance over

the phone or email.

• support users on a functional level, by offering guidance on how to use systems and

equipment.

• Performing remote troubleshooting through diagnostic techniques and pertinent

questions.

• Performing on-site installations and support.

• Install and configure Windows and other desktop software.

• Configure and manage connectivity and storage

• Maintain Windows

• Protect devices and data

• Deploy Windows client

• Manage identity and access by creating and maintaining AD users.

• Manage compliance policies and configuration profiles

• Manage, maintain, and protect devices

• Manage apps

• Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors,

Printers, etc.)

• Rollout patches.

• Assist in person or remotely in the resolution of support issues among company sites

to ensure timely distribution of knowledge and positive impact on user satisfaction

• Maintain printing systems and assist with network printer system maintenance

C1-Internal

• Maintain backup system and processes.

• Research, resolve, and respond to questions received via telephone calls, e-mail,

walk-ups, open submitted tickets and callbacks in a timely manner, in accordance

with current procedures

• Acquire and maintain current knowledge of relevant product offerings and support

policies in order to provide technically accurate solutions to customers

• Maintains records of daily communication transactions, problems, remedial actions

taken, and installation activities by creating and updating the required tickets.

• Work effectively and professionally with other team members, learns from and

shares knowledge with others.

• Escalate irresolvable issues to Engineers, advanced support or vendor support.

• Identify and resolve problems of basic scope using proper tools and techniques

Offers suggestions for process improvements in the helpdesk area.

• Applies basic standards and procedures to accomplish tasks including learning how

to use and apply applicable technologies.

• Manage and Operate the ManageEngine Suite ServiceDesk Plus and EndPoint Central

• Has helpful customer service-oriented personality and enjoys interacting with and

helping others.

Joining time frame:
2 weeks (maximum 1 month)

Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest

Company Description

Gulf Office Solutions is the market leader in interior design and contract furniture solutions. As an Authorized Dealer for Haworth USA, the world's 2nd largest furniture manufacturer, we also represent numerous other esteemed furniture dealers from the USA and Europe. Our expertise extends beyond furniture, specializing in comprehensive solutions for movable walls and raised flooring. Gulf Office Solutions provides top-notch supply and installation services to meet our clients' needs.

Role Description

1. Technical Support

• Review project drawings, BOQs, and specifications to ensure clarity and compliance with design intent.
• Prepare and submit
  shop drawings
  ,
  material submittals (MAR/MIR)
  , and
  samples
  for consultant approval.
• Provide technical assistance to production and site teams regarding design details, materials, and finishes.
• Assist in resolving technical issues raised during production or installation.

2. Project Coordination

• Coordinate with clients, consultants, and main contractors for approvals, inspections, and work progress.
• Support project engineers and site supervisors to ensure smooth workflow between design, production, and installation.
• Prepare and maintain project documentation including correspondence, transmittals, and progress reports.
• Follow up with suppliers and subcontractors to ensure timely delivery of materials and compliance with specifications.

3. Quality Assurance / Quality Control

• Conduct inspections of materials and finished furniture items before dispatch to site.
• Prepare and maintain
  Material Inspection Reports (MIR)
  ,
  Work Inspection Requests (WIR)
  , and
  Non-Conformance Reports (NCR)
  .
• Monitor site installation works and ensure compliance with approved drawings and quality standards.
• Coordinate with QA/QC Engineer or consultant for inspection schedules and approvals.

4. Documentation & Reporting

• Maintain logs for all MIRs, WIRs, and submittals.
• Prepare quality documentation and inspection records for handover.
• Support internal and external audits for quality compliance.

Qualifications & Skills:

• Diploma or Bachelor's in Interior Design, Architecture, or Engineering.
• Minimum 3 years' experience in furniture, joinery, or fit-out projects.
• Strong knowledge of furniture materials, finishes, and manufacturing methods.
• Familiar with QA/QC documentation (MIR, MAR, WIR, NCR).
• Excellent coordination and communication skills.
• Proficiency in AutoCAD, MS Office, and document control systems.

Parsons is seeking a highly skilled and detail-oriented Technical Support Specialist (QPRO & Design) to join our team In this role, you will provide technical assistance for QPRO (Quality Process Review and Optimization) systems and support design-related activities for engineering and infrastructure projects. You will play a vital role in ensuring the smooth operation of technical systems, optimizing design workflows, and maintaining quality standards.

What You'll Be Doing:

• Providing technical assistance for QPRO systems, including troubleshooting, system updates, and user support.
• Monitoring the performance of QPRO systems, identifying inefficiencies, and recommending improvements.
• Assisting design teams in preparing, reviewing, and optimizing design documents, drawings, and specifications.
• Conducting quality checks on design deliverables to ensure accuracy, compliance, and alignment with project requirements.
• Collaborating with project managers, engineers, and designers to resolve technical issues and ensure project deliverables are met.
• Providing training and mentorship to team members on the use of QPRO systems and design tools.
• Maintaining and updating technical documentation, including user guides, system manuals, and design records.
• Preparing reports on system performance, design workflows, and quality assurance activities.
• Supporting the implementation of best practices in quality management and design processes.

What Required Skills You'll Bring:

• Bachelor s degree in Civil Engineering, or a related field.
• 10 years of experience in technical support, design processes, or related roles, with a focus on infrastructure projects such as roads, drainage, utilities, and other civil works.
• Strong understanding of QPRO systems or similar quality management tools.
• Proficiency in design software such as AutoCAD, Revit, or other relevant tools.
• Excellent problem-solving and troubleshooting skills.
• Strong written and verbal communication skills.
• Ability to work collaboratively with multidisciplinary teams.
• Strong organizational skills and attention to detail.

What Desired Skills You'll Bring:

• Extensive familiarity with infrastructure and engineering design processes.
• Experience in quality management systems and standards.
• Knowledge of project management tools and methodologies.
• Proven ability to train and mentor team members on technical systems and tools.
• Experience in the Middle East or GCC region is highly desirable

Technical Support Specialist (QPRO & Design)

Qatar

What Required Skills You'll Bring:

• Bachelor s degree in Civil Engineering, or a related field.
• 10 years of experience in technical support, design processes, or related roles, with a focus on infrastructure projects such as roads, drainage, utilities, and other civil works.
• Strong understanding of QPRO systems or similar quality management tools.
• Proficiency in design software such as AutoCAD, Revit, or other relevant tools.
• Excellent problem-solving and troubleshooting skills.
• Strong written and verbal communication skills.
• Ability to work collaboratively with multidisciplinary teams.
• Strong organizational skills and attention to detail.

What Desired Skills You'll Bring:

• Extensive familiarity with infrastructure and engineering design processes.
• Experience in quality management systems and standards.
• Knowledge of project management tools and methodologies.
• Proven ability to train and mentor team members on technical systems and tools.
• Experience in the Middle East or GCC region is highly desirable

In a world of possibilities, pursue one with endless opportunities. Imagine Next

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.

Job Description:

Technical Support Specialist (QPRO & Design)

Qatar

Parsons is seeking a highly skilled and detail-oriented Technical Support Specialist (QPRO & Design) to join our team In this role, you will provide technical assistance for QPRO (Quality Process Review and Optimization) systems and support design-related activities for engineering and infrastructure projects. You will play a vital role in ensuring the smooth operation of technical systems, optimizing design workflows, and maintaining quality standards.

What You'll Be Doing:

• Providing technical assistance for QPRO systems, including troubleshooting, system updates, and user support.
• Monitoring the performance of QPRO systems, identifying inefficiencies, and recommending improvements.
• Assisting design teams in preparing, reviewing, and optimizing design documents, drawings, and specifications.
• Conducting quality checks on design deliverables to ensure accuracy, compliance, and alignment with project requirements.
• Collaborating with project managers, engineers, and designers to resolve technical issues and ensure project deliverables are met.
• Providing training and mentorship to team members on the use of QPRO systems and design tools.
• Maintaining and updating technical documentation, including user guides, system manuals, and design records.
• Preparing reports on system performance, design workflows, and quality assurance activities.
• Supporting the implementation of best practices in quality management and design processes.

What Required Skills You'll Bring:

• Bachelor's degree in Civil Engineering, or a related field.
• 10 years of experience in technical support, design processes, or related roles, with a focus on infrastructure projects such as roads, drainage, utilities, and other civil works.
• Strong understanding of QPRO systems or similar quality management tools.
• Proficiency in design software such as AutoCAD, Revit, or other relevant tools.
• Excellent problem-solving and troubleshooting skills.
• Strong written and verbal communication skills.
• Ability to work collaboratively with multidisciplinary teams.
• Strong organizational skills and attention to detail.

What Desired Skills You'll Bring:

• Extensive familiarity with infrastructure and engineering design processes.
• Experience in quality management systems and standards.
• Knowledge of project management tools and methodologies.
• Proven ability to train and mentor team members on technical systems and tools.
• Experience in the Middle East or GCC region is highly desirable

Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.

We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars Imagine next and join the Parsons quest—APPLY TODAY

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to .