85 IT Support Specialist jobs in Qatar

Salary Range: QAR 8,000 - 10,000

Hiring Preference: Local candidates only

Vacancies: 1

Industry: IT / Fintech

Experience Required: Expertise in Vending Machines, Kiosks, or similar systems.

Premium Solutions Consultancy is hiring a Technical Support Specialist for a leading client in the IT industry in Qatar. The selected candidate will provide comprehensive technical support for vending machines, kiosks, and related systems, ensuring optimal functionality and customer satisfaction.

1. Configure, set up, and integrate vending machine systems, including hardware, software, and network connectivity.
2. Troubleshoot and resolve technical issues related to payment systems, product dispensing mechanisms, user interfaces, and remote management software.
3. Deploy software updates, firmware upgrades, and patches for vending machine operating systems.
4. Diagnose and resolve hardware and software issues affecting vending machine performance, such as payment failures, mechanical malfunctions, and network connectivity problems.
5. Provide end-user support to customers and operators, including system diagnostics and operational guidance.
6. Ensure secure configuration and compliance of vending machine systems with company standards.

• Degree or certification in Computer Science, IT, Electronics, or a related technical field is preferred.
• 3-5 years of experience in managing vending machines, kiosks, or similar systems, particularly in the electronic payments or fintech solutions sector.
• Prior experience in the GCC market.

• Strong troubleshooting and diagnostic skills for hardware and software issues.
• Familiarity with embedded systems, networks, and vending technologies.
• Excellent communication and customer support skills.
• Ability to work independently and meet technical challenges efficiently.

Send your updated CV to with "Technical Support Specialist" in the subject line.

Job summary and key responsibilities

Job summary:

We are seeking dedicated and reliable Support Staff to assist during the upcoming FIFA events.

Contract 3 months duration.

The team will be responsible for providing on-site support operations. Support Staff will play a critical role in ensuring smooth event operations by addressing technical issues, troubleshooting, and coordinating with the technical team for timely resolution.

In addition to providing direct technical support, team members will be actively involved in pre-event setup, testing, and deployment, as well as monitoring and reporting performance throughout the event.

Contribution will be essential in maintaining the accuracy and reliability of entry operations, improving the overall spectator and staff experience, and ensuring the successful delivery of event logistics.

Key responsibilities:

* Provide frontline support during the event.

* Troubleshoot and resolve basic technical issues on-site.

* Escalate unresolved technical problems to the lead or tech team.

* Monitor system performance to ensure uninterrupted operations.

* Assist with system usage as needed.

* Maintain proper reporting of issues and solutions provided during shifts.

* Support pre-event setup and testing of systems.

* Participate in pre-event training sessions to understand system functionalities.

* Distribute, collect, and track related system equipment before and after shifts.

* Ensure system equipment are fully charged, connected, and operational at all times.

* Provide guidance and reassurance to end-users when technical issues arise.

* Report recurring technical or operational issues for continuous improvement.

* Contribute to post-event debriefs by sharing observations and lessons learned.

Work interactions

Internal relationships:

Works closely with the Event Operations Team Lead and

Technical Support Team for guidance, escalations, and

coordination of system-related issues.

External relationships:

Interacts with event personnel to provide

assistance & management with operations

when technical issues occur.

Financial Responsibilities

 No direct financial authority.

Accountable for the proper use, care, and return of materials assigned during shifts.

Work conditions

* Flexibility to be available at headquarters, in the field, or at official event sites.

* Event-based role with occasional site visits and training sessions if required before the start

of the event.

* Flexible working hours, including evenings, weekends, and holidays during event periods.

* Requires an active presence and may include physically demanding responsibilities

Qualifications, experience and skills

Education and certifications

minimum college education is required.

Minimum 5+ yrs Exp need

echnical certifications in service management/ITIL are an advantage.

dditional training and experience in customer service, event operations, or technology support is preferred.

Experience and skills

* Prior experience in event operations, IT/device support, or customer service is an advantage.

* Basic knowledge of troubleshooting systems.

* Ability to perform device setup, testing, and monitoring in high-demand environments.

* Strong communication and teamwork skills, with the ability to coordinate effectively under

pressure.

* Ability to remain calm, professional, and solution-focused during unexpected technical issues.

* Good reporting and documentation skills to log technical issues, resolutions, and handovers.

* Flexibility and adaptability to handle dynamic event conditions.

* Bilingual Arabic & English preferred.

Nair Systems
is currently looking
IT Helpdesk Support Engineer
for our
Qatar
operations with the following terms & conditions.

Required Skills and Qualifications

• Bachelor's degree in Computer Science, or a related field

• Relevant Microsoft certifications: Windows Client; Managing Modern Desktop; Azure

• Minimum 2 year of hands-on experience Microsoft Client and server platforms as a

helpdesk technician

• Effective communication skills in both written and verbal forms

• Mandatory: Fluent Arabic & English speaker

Key Responsibilities

• Serving as the first point of contact for customers seeking technical assistance over

the phone or email.

• support users on a functional level, by offering guidance on how to use systems and

equipment.

• Performing remote troubleshooting through diagnostic techniques and pertinent

questions.

• Performing on-site installations and support.

• Install and configure Windows and other desktop software.

• Configure and manage connectivity and storage

• Maintain Windows

• Protect devices and data

• Deploy Windows client

• Manage identity and access by creating and maintaining AD users.

• Manage compliance policies and configuration profiles

• Manage, maintain, and protect devices

• Manage apps

• Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors,

Printers, etc.)

• Rollout patches.

• Assist in person or remotely in the resolution of support issues among company sites

to ensure timely distribution of knowledge and positive impact on user satisfaction

• Maintain printing systems and assist with network printer system maintenance

C1-Internal

• Maintain backup system and processes.

• Research, resolve, and respond to questions received via telephone calls, e-mail,

walk-ups, open submitted tickets and callbacks in a timely manner, in accordance

with current procedures

• Acquire and maintain current knowledge of relevant product offerings and support

policies in order to provide technically accurate solutions to customers

• Maintains records of daily communication transactions, problems, remedial actions

taken, and installation activities by creating and updating the required tickets.

• Work effectively and professionally with other team members, learns from and

shares knowledge with others.

• Escalate irresolvable issues to Engineers, advanced support or vendor support.

• Identify and resolve problems of basic scope using proper tools and techniques

Offers suggestions for process improvements in the helpdesk area.

• Applies basic standards and procedures to accomplish tasks including learning how

to use and apply applicable technologies.

• Manage and Operate the ManageEngine Suite ServiceDesk Plus and EndPoint Central

• Has helpful customer service-oriented personality and enjoys interacting with and

helping others.

Joining time frame:
2 weeks (maximum 1 month)

Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest

Overview

Customer Support Specialist – Boeing Qatar Incorporated. Boeing Global Services (BGS) is looking for a Customer Support Specialist to be based in our Doha, Qatar office. This position is part of the Boeing Global Services Supply Chain Execution organization, and the selected candidate will serve as a Customer Program Manager for customers in Qatar and other Middle East countries.

• Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.
• Interacts with customers and internal partners through face-to-face/virtual meetings, phone calls, emails and other media.
• Responsible for customer account health and providing world class customer support.
• Collaborates with customers to determine specific needs and recommend potential solutions, involving internal partners as needed.
• Develops, prepares and delivers presentations to customers and internal organizations.
• Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.
• Uses multiple Boeing systems in a fast-paced environment.
• Responds to customer inquiries and provides information regarding Boeing products, services, processes and operations.
• Responds to customer inquiries and facilitates delivery problem resolution.
• Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
• Coordinates collection and processing, and analyzes supplier and/or customer data regarding ordering and/or delivery of spare parts, provisioning products or related services.
• Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.
• Monitors and shares key performance metrics with customers and internal partners.
• Interfaces with customers and internal Boeing resources.

• Experience in the Aerospace industry.
• Understands supply chain process.
• Experience developing presentations for and presenting to executive leadership.
• Strong communication and problem-solving skills.
• Ability to work and collaborate cross-functionally across multiple organizations.
• Eager to learn and grow.
• Ability for minimal travel domestically and internationally.

• SAP knowledge.
• Engineering / Technical experience.
• Account management, customer support experience.

This requisition is for an international, locally hired position in Doha, Qatar. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Qatar law. Employment is subject to the candidate's ability to satisfy all Qatar labor and immigration formalities.

Language Requirements: Not Applicable

Education: Not Applicable

Relocation: Relocation assistance is not a negotiable benefit for this position.

Security Clearance: This position does not require a Security Clearance.

Visa Sponsorship: Employer willing to sponsor applicants for employment visa status.

Contingent Upon Award Program This position is not contingent upon program award.

Shift: Not a Shift Worker (Qatar).

Role: Application support engineer

Location: Doha, Qatar

JOB OBJECTIVE

• As a
  Support and Maintenance Engineer
  working with the project support team in Qatar, you will ensure efficient operation and maintenance of implemented Digital Identity & Trust Services solution to provide and sustain operational excellence.

ROLES & RESPONSIBILITIES

• Answer calls, provide appropriate solutions to customer issues within agreed timelines, and ensure their satisfactory closure.
• Ready to work on 24/7 Shifts.
• Assist customers in troubleshooting and solving incidents or escalating to the L3 team, if needed.
• Execute planned daily maintenance operations on the deployed solution to have the most uptime as per SLA.
• Ensure accurate historical incident data storage with quick access for problem solving.
• Log system details to assist in generation of weekly, monthly, and quarterly technical activity and KPI reports.
• Engage in software acceptance and integration before site deployment.
• Participate in product migration and deployment at customer sites.
• Stay up to date with industry best practices, emerging technologies, and security threats in a distributed environment.
• Train customers and other team members on the solution and technology whenever required.

WORK EXPERIENCE REQUIREMENTS

• Proven experience as an application support and maintenance engineer, with a minimum of 7 to 8 years of experience in a distributed environment.
• Extensive understanding of Windows and RedHat Linux.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues in a distributed environment.
• TECHNICAL EXPERIENCE
• Java and .NET integration level experience using Microsoft's latest technology stack (.net core, MVC, C#, web forms, APIs, etc)
• Webservice/REST API, SoapUI, JavaScript Framework, HTML/CSS.
• Microservices on Kubernetes, Docker, and Containers on both local and cloud platforms.
• Identity Access Management (SAML, OpenID, Oauth 2.0, etc.,)
• Webservices, Middleware (JBoss, Wildfly, Tomcat, etc.,)
• IIS, Apache Web Server, Active Directory, LDAP services
• CI/CD (Mercurial, Git, Maven, Jenkins) will be an added advantage.
• Working knowledge on Database (Oracle, MSSQL, MySQL, MongoDB) will be an added advantage.

QUALIFICATION, CERTIFICATION & EDUCATIONAL REQUIREMENTS

• You must have a bachelor's degree in computer science or equivalent.
• Certifications in Microsoft and Red Hat technology will be an added advantage.
• You must be fluent in English. Knowledge of Arabic will be an added advantage.
• Strong communication and interpersonal skills are necessary, with the ability to work effectively in a team environment and customer oriented.

DESIRABLE TECHNICAL SKILLS

• A good understanding of IAM Solution and HSM.
• Supporting and troubleshooting applications on the Android and iOS platforms
• VMware infrastructure.
• Storage and SAN
• Backup solution

We're looking for a motivated and customer-focused IT Support professional to join our team. This role involves providing technical help and support to end-users throughout the organization, ensuring smooth operation of all IT systems and hardware.

Job Type: Full-time

Pay: QAR2, QAR4,000.00 per month

Job Description

• Administer and maintain the Zoho One suite, including all 42+ applications, ensuring optimal performance and integration.
• Manage the print management server, handling configurations, user access, and troubleshooting print-related issues.
• Oversee the access control system, manage user access, schedules, and ensuring system security.
• Administer the digital signage system, creating and scheduling content for display across multiple branches.
• Manage the Microsoft 365 SharePoint environment, controlling user access and permissions for organizational documents.
• Administer NitroSign and Adobe Sign applications, managing electronic signatures and document workflows.
• Provide technical support for Microsoft Office applications, including troubleshooting and user assistance.
• Diagnose and resolve Wi-Fi and internet connectivity issues, ensuring network stability for all users.
• Manage LAN and WAN issues, maintaining network infrastructure across multiple locations.
• Provide L2/L3 technical support for software applications and infrastructure, resolving complex technical problems.
• Assist with the installation and configuration of desktop applications for user workstations.
• Manage IT support for clients in the coworking space, including network access, printing, and scanning.
• Perform webmaster duties for the parent company's server, managing cPanel accounts, DNS, domain names, and ensuring security and uptime.
• Manage and maintain WordPress websites, ensuring website functionality and security.
• Provide AV and presentation support for events and meetings, ensuring smooth operation of equipment.
• Administer the IP telephone system, managing phone configurations and troubleshooting issues.
• Manage IT operations across four branch locations, ensuring consistent support and network stability.
• Assist with annual IT budget preparation, comparing budgets, and managing contractor expenses.
• Lead IT infrastructure projects for new offices or expansions, overseeing contractor work and project completion.

Skills

• Highly skilled and versatile IT professional with expertise in application support, system administration, network maintenance, and software development.
• Proven ability to manage a wide range of software applications and hardware systems, while providing exceptional technical assistance to both internal and external stakeholders.
• Adept at handling complex IT projects, budgeting, and ensuring seamless IT operations across multiple locations.
• Knowledge in programming languages such as Python, PHP, JavaScript and MySQL, PostgreSQL databases to implement middleware solutions for integrations.

Education

Information Technology, Information Systems, Computer Science, Computer Engineering or related field

Job Details

Job Location

Doha, Qatar

Company Industry

Real Estate

Company Type

Employer (Private Sector)

Job Role

Information Technology

Employment Status

Full time

Employment Type

Employee

Preferred Candidate

Career Level

Mid Career

Residence Location

Qatar

Gender

Male

Degree

Bachelor's degree