223 IT Support Specialists jobs in Qatar

Summary

In this role, you will provide technical assistance, support, and maintenance to the computer systems, software and hardware environments by analysing requirements, resolving problems, installing hardware and software solutions and supporting the internal IT Helpdesk. You will be responsible for administration and internal support.

1. Candidate must know ITIL - ITSM framework process and experience
2. Provide helpdesk support and resolve problems to the end user’s satisfaction
3. Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via “Phone, Email and Chat”
4. Report issues to the Service Desk for escalation.
5. Follow the internal standard policy and procedure keep update all Documentation.
6. Utilize and maintain the helpdesk tracking software for maintain inventory of all equipment, hardware and software licenses as well as must know end of life products
7. Assist with onboarding of new users.
8. Install, test, and configure new workstation devices, peripheral equipment and software.
9. Perform timely workstation hardware devices and software upgrades as required.
10. Well knowledge experienced Windows clients & MAC clients, basic knowledge for Windows servers and Linux.
11. Well knowledge experienced Office 365, products support for end users, Word, Excel, PowerPoint, MS Teams, OneDrive, Visio, and Project mgmt.
12. Mail configures for end users, Outlook configure, domain users and no domain, users
13. Require support for all types of Mobile, tablet, iPad users support, corporate email configure & Wi-Fi setup.
14. Local & Network printer need to know how to setup.
15. Meeting room setup for conference & meeting. Well know conference software, like Skype, and how to use smart TV etc.
16. IP phone configuration support
17. All Adobe products basic knowledge Adobe Reader, Adobe Creative Cloud, Flash Player
18. Well knowledge Antivirus or End point
19. During offboard user data must be backed up
20. CCTV mgmt.
21. Well Understand network VLAN & Subnetting
22. Basic experience Java product knowledge
23. Multiple browser experience.
24. Whenever required as per emergency to stay in office for assign task or pending work to complete.
25. Access control system needs to know creating user and adding permission.
26. Well hands on experience how to use tools and troubleshooting, training other staff members on troubleshooting and diagnosing problems
27. Writing, editing, and revising training manuals for new and updated software and hardware
28. Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
29. Running reports to analyze common complaints and problems

• Educational certification bachelor’s degree in computer sciences
• 3-5 Years of Experience
• Certification in the same field (Preferable)

Experience: 3+ Years

Qualification: Any degree

We are seeking a Software Developer with the following qualifications:

1. 3 to 5 years of experience in software development.
2. Core skills in JavaScript, REST API, and programming in any language (Java/PHP/Python/.NET).
3. 2 or more years of experience in one or more of the following areas: Customer Support, Financial Services, or PayPal Operations.
4. Strong English written and verbal communication skills.
5. Willingness to work on shifts (24/7).
6. Designing and creating engineering specifications for software programs and applications.
7. Coding, modifying, testing, and debugging programs according to design specifications.
8. Working with quality assurance to develop software test plans.
9. Collaborating with hardware engineers to assess and test hardware and software interaction.
10. Implementing a specific development methodology.
11. Documenting software specifications.
12. Developing software prototypes.
13. Experience in Java and C++.
14. Experience in RDBMS and SQL; experience in Cassandra is an added advantage.
15. Excellent knowledge in practicing OOAD, architectural and design patterns.
16. Proficient in UNIX and Shell scripting; knowledge of Perl/Python is an added advantage.
17. Familiarity with web technologies.
18. Familiarity with version control tools like GIT/Github.
19. Participation in and familiarity with Agile (Scrum) project methodology and practices.

Education: Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering, or related field.

Job Type: Contract To Hire

Job Category: Software Developer

Job Positions: 8

Salary Range: QAR 8,000 - 10,000

Hiring Preference: Local candidates only

Vacancies: 1

Industry: IT / Fintech

Experience Required: Expertise in Vending Machines, Kiosks, or similar systems.

Premium Solutions Consultancy is hiring a Technical Support Specialist for a leading client in the IT industry in Qatar. The selected candidate will provide comprehensive technical support for vending machines, kiosks, and related systems, ensuring optimal functionality and customer satisfaction.

1. Configure, set up, and integrate vending machine systems, including hardware, software, and network connectivity.
2. Troubleshoot and resolve technical issues related to payment systems, product dispensing mechanisms, user interfaces, and remote management software.
3. Deploy software updates, firmware upgrades, and patches for vending machine operating systems.
4. Diagnose and resolve hardware and software issues affecting vending machine performance, such as payment failures, mechanical malfunctions, and network connectivity problems.
5. Provide end-user support to customers and operators, including system diagnostics and operational guidance.
6. Ensure secure configuration and compliance of vending machine systems with company standards.

• Degree or certification in Computer Science, IT, Electronics, or a related technical field is preferred.
• 3-5 years of experience in managing vending machines, kiosks, or similar systems, particularly in the electronic payments or fintech solutions sector.
• Prior experience in the GCC market.

• Strong troubleshooting and diagnostic skills for hardware and software issues.
• Familiarity with embedded systems, networks, and vending technologies.
• Excellent communication and customer support skills.
• Ability to work independently and meet technical challenges efficiently.

Send your updated CV to with "Technical Support Specialist" in the subject line.