152 IT Support Staff jobs in Fereej Bin Mahmoud

Client has around 1000 administrative users who operate Endpoints situated across various locations, including 15 remote sites and the headquarters (HQ). Approximately 70% of these users are based at the Client HQ, while the remaining users are dispersed among depots and bus stations. The users predominantly utilize Windows as their primary operating system, although some utilize other operating systems. They also rely on Microsoft Office 365 applications such as Outlook, Excel, and Word, along with third-party software.

Scope of Work

Service provider to extend Client Technical support team by three (3) skilled technical engineers to handle the daily tasks.

Scope :

1. Layer 1 and layer 2 support for users and endpoints

2. Setup and maintain any required software on users computers or any peripherals.

3. Solving and troubleshooting Network issues.

4. Record any incident or service requests on Client ServiceDesk system.

5. Supporting our users to secure and save their data.

6. List and record Client Endpoints such as computers, IP Phones, Laptops and printers on asset management system.

7. Ensure that endpoints have the latest updates and security software installed on it.

8. Setup and troubleshoot IOT devices on Client Fleet.

9. Create and report incidents related to security or any abnormal user / s or computer / s behaviour.

10. Managing file and print servers and applying users permissions.

11. Create and maintain Knowledgebase, (Technical guides, instructions, configuration steps).

12. Ensure that all security measurements applied on all endpoints

Experience and skills

Good skills in troubleshooting and discover the root cause.

Experience in different Operating systems for Mobile, computers, and terminals

Ability to set up and install any kind of software.

Ability to learn and educate Client users of any new application.

Has a solid knowledge of endpoint security and how to act against any cyber security attack.

Experience on IOT Devices and CCTV.

Certificates

Microsoft MCP, CompTIA A+, CompTIA N+, Azure Foundation, M365 administration or equivalent

Technical Support Engineer • Doha, Qatar

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Technical Support Lead to join one of our clients ' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Responsibilities :

Deep Troubleshooting & Debugging

Diagnose hardware issues involving Bluetooth, GPS, sensors, and firmware / software using diagnostic APIs and tools

Reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity

End-to-End Ticket Ownership

Manage support tickets from first report through confirmed resolution

Provide accurate root cause analysis and timely follow-up

Translate technical findings into clear, actionable guidance for customers and Tier 1 support

Documentation & Process Design

Create and continuously refine SOPs, runbooks, quick-start guides, and troubleshooting documentation

Maintain a structured, searchable, and up-to-date knowledge base

Communication & Collaboration

Act as the primary technical point of contact for escalated issues

Work directly with third-party engineering teams to expedite fixes with clear context and ownership

Quality Metrics & Continuous Improvement

Monitor support KPIs such as CSAT, First-Contact Resolution, and SLA compliance

Lead post-mortems on critical or escalated issues and implement preventive improvements

5+ years of hands-on experience in technical support or field engineering for IoT or hybrid hardware / software systems

Strong skills in debugging Bluetooth , GPS , firmware , and API-based integrations

Advanced user of support tools like Zendesk and documentation platforms

Excellent written and verbal communication skills; able to explain complex topics clearly and concisely

Highly organized, process-oriented, and self-motivated; continuously improves workflows based on real-world feedback

Comfortable working across multiple time zones and taking full ownership of technical issue resolution

The job of an IT Recruiter is to identify, screen, and qualify candidates for IT positions. The recruiter also reviews and presents resumes to hiring managers.

1. Reviews the job descriptions to better understand the needs of the hiring manager and asks questions that will help identify the right candidate(s).
2. Understands the technology, technical roles, and technical skills required by the role.
3. Sources and identifies candidates for the role.
4. Screens and assesses the competence of candidates against a technical job description.
5. Interviews and meets candidates in person, via telephone, or video conference to assess their qualifications.
6. Follows up and keeps candidates updated on the status of their applications.
7. Presents candidate profiles to the hiring manager.

1. Minimum of 5 years experience in technical or IT recruitment.
2. Relevant education; degree holder preferred.
3. GCC experience is an added advantage.
4. Good written and verbal communication skills.
5. Must be good at dealing with people, exhibiting self-confidence and maturity in various situations.
6. Technology knowledge – ability to understand technology and keep abreast of technology trends.

People Dynamics is an Integrated Human Resources Solutions Provider committed to delivering the best HR solutions and practices to our clients. We ensure long-term sustainability of our solutions by being closely engaged with our clients during and post-implementation. We have partnered with prominent HR practitioners who provide us with superior international resources and capabilities, and our shared code of conduct and commitment to excellence ensures consistent standards of performance and ethics.