30 IT Support Technician jobs in Qatar

Purpose Statement

The Desktop Support Technician is responsible for providing day-to-day professional desktop support to students, lectures and other non-academic staff at Doha British School Ain Khaled Campus.

Duties and Responsibilities

· Assist in the planning and implementation of IT projects and initiatives

· Install, configure and maintain all academic software applications

· Set up and maintain user accounts and permissions

· Maintain accurate documentation of IT assets, configurations, and procedures

· Collaborate with other IT staff to ensure smooth operation of IT systems

· Stay up-to-date with new technologies and trends in the IT field

· Troubleshoot and perform routine hardware/software testing, configuration and installations.

· Identity user training needs and develop and deliver desktop-related training.

· Perform routine maintenance related to all hardware and software in the school.

· Resolve PC (desktop/laptop), server, network and software problems with timely resolutions

· Provide user support to the I.P. telephone system.

· Package, test, deploy and update software.

· Create and maintain desktop images.

· Perform routine network and PC installations, troubleshoot, maintain and resolve any IT related problems

· Provide support for devices such as printers, projectors, interactive whiteboards, audio/visual and access control devices

Required Skills

· Strong customer service and problem solving skills, including the ability to provide diligent, prompt and courteous responses to users' and questions and technical issues.

· Administration knowledge of Windows Server and desktop operating systems (Windows & MAC).

· PC hardware configuration including peripherals.

· Thorough knowledge of Microsoft Office 365 including Teams

· Knowledge of Google Workspace.

· Knowledge of devices such as smart boards, tablets, mobiles (both Android and iOS).

· Knowledge of Citrix Xen Server, Xen App/Desktop and VMWare would be an advantage.

PERSONAL ATTRIBUTES

· Ability to follow instructions.

· Prioritization and scheduling of assigned tasks and duties.

· Flexible and adaptable.

· Energetic and enthusiastic.

QUALIFICATIONS

· Bachelor's Degree in Computing or an IT related field.

· A+ or MCSE certification or equivalent would be preferred.

· Minimum two years' experience in similar role is required. (More than two years would be preferred).

· Experience of working in an educational environment (e.g. school, college or university) would be preferred.

Education:

• Diploma (Preferred)

Experience:

• Desktop Support: 2 years (Required)
• Educational environment (School, College or University): 3 years (Preferred)

Language:

• English (Preferred)
• Arabic (Preferred)

License/Certification:

• CCNE or MCSE (Preferred)

Job Type: Full-time

Education:

• Primary (Preferred)

Language:

• English (Required)

Location

Doha, Qatar

Experience

0-5

Job Type

Recruitment

Job Description

Min Requirements-

• Completion of Secondary (12 years) education plus 2-3 years of formal training leading to a certificate computer science subject.
• Experience: Minimum 5 years' experience in relevant areas with preferred experience in oil & gas sector.
• Good interpersonal skills and must have experience of working with a multinational workforce.
• Professional Certifications: Must have taken relevant technical trainings/certifications in specific area (Ex: Microsoft Certification for Operating Systems, CompTIA A+, CompTIA Network+, etc).
• Must be fluent in written and spoken English.

Roles and Responsibilities-

• Provide first and second level support through call center or onsite, for all IT services.

· Perform troubleshooting and diagnosis of issues reported by end users

· Escalate incidents to the next level when required support from Service Owners / SMEs.

· Participate in trend analysis as required by Helpdesk Supervisor

· Participate in root cause analysis for problem resolutions.

· Prepare, configure, and install end user computer equipment's and peripherals based on the business demand.

· Fulfil the end user's IT requests for software installations, software configurations, hardware relocations

and other business requirements.

· Perform software deployments and patch management as required.

· Participate in the end users computing projects for various IT initiatives

· Facilitate end user hardware and operating systems upgrades as and when necessary.

· Contribute towards preparing end user communications, end user guide, software installation procedures, etc.

A. Brief Job Description:

1) Install, configure, and calibrate CCTV systems for optimal performance.

2) Conduct regular maintenance checks and repairs to ensure system functionality.

3) Troubleshoot issues and provide timely resolutions to technical problems.

4) Collaborate with security teams to design surveillance systems tailored to specific needs.

6) Document and log service activities accurately.

7) Ensure compliance with security and privacy protocols during installation and maintenance.

B. Education, Training and Certifications Required:

1) Bachelor's degree in Computer science, Information Technology, Communications systems, or similar.

2) Advanced level certification in CCTV Cameras – Pelco, Axis and Hanhwa.

3) Advanced level certification in cabling – UTP/FTP, fibre splicing and termination.

4) Advanced Level Certification in UPS

5) MOI-SSD approved technician certification

C. Background Experience Required:

1) Minimum of 3-years' experience in a similar role.

2) Knowledge of CCTV systems installation and maintenance

3) Understanding of networking and IP addressing

4) Ability to diagnose and troubleshoot CCTV system issues

5) Knowledge of CCTV camera types and their specifications

6) Ability to read and interpret technical drawings and schematics

7) Familiarity with different cabling and wiring methods

8) Good physical condition to climb ladders and work in confined spaces

D. Selection Criteria for Employment:

Candidates will be selected based on the following:

1) Passing Technical test (Theory and Practical).

2) Passing a face-to-face interview

3) Verification of Axis, Pelco, Hanwha, BICSI Technician certification

MANDATORY TRAINING AND CERTIFICATIONS:

1) MOI-SSD Approved Technician

2) VideoXpert Operator and Administrator Certification

3) Axis Certified Professional

4) Hanhwa Video Professional Certification

5) Cabling Technician Certification (UTP and Fiber)

Max Estimated Pay - 4,600 QAR

Job Type: Full-time

Job Description:

1) Install, configure, and calibrate CCTV systems for optimal performance.

2) Conduct regular maintenance checks and repairs to ensure system functionality.

3) Troubleshoot issues and provide timely resolutions to technical problems.

4) Collaborate with security teams to design surveillance systems tailored to specific needs.

6) Document and log service activities accurately.

7) Ensure compliance with security and privacy protocols during installation and maintenance.

_ Education, Training and Certifications Required:_

1) Bachelor's degree in Computer science, Information Technology,

Communications systems, or similar.

2) Advanced level certification in CCTV Cameras – Pelco, Axis and Hanhwa.

3) Advanced level certification in cabling – UTP/FTP, fibre splicing and termination.

4) Advanced Level Certification in UPS

5) MOI-SSD approved technician certification

Background Experience Required:

1) Minimum of 3-years' experience in a similar role.

2) Knowledge of CCTV systems installation and maintenance

3) Understanding of networking and IP addressing

4) Ability to diagnose and troubleshoot CCTV system issues

5) Knowledge of CCTV camera types and their specifications

6) Ability to read and interpret technical drawings and schematics

7) Familiarity with different cabling and wiring methods

8) Good physical condition to climb ladders and work in confined spaces

Job Types: Full-time, Permanent

Pay: QAR3, QAR4,000.00 per month

Experience:

• CCTV Support Technician: 3 years (Preferred)

Language:

• English (Preferred)

License/Certification:

• CCTV Cameras – Pelco, Axis and Hanhwa. (Preferred)
• cabling – UTP/FTP, fibre splicing and termination. (Preferred)
• Advanced Level Certification in UPS (Preferred)
• MOI-SSD approved technician certification (Preferred)
• QID (Preferred)

Key Accountabilities:

Role Purpose: The Senior Technical Support Technician provides technical expertise in setting up, supporting, and maintaining IT assets, including PCs, laptops, printers, other peripherals and software. This role is responsible for managing and attending to user calls, ensuring prompt issue resolution and a positive user experience. Expertise in resolving IT incidents, fulfilling service requests, and managing escalations is essential.

The role actively collaborates with vendors and cross-functional teams to enhance operational efficiency while maintaining up-to-date knowledge of IT trends. It also focuses on knowledge base development, continuous learning, and seamless coordination within the various teams in the IT department. Additionally, the Senior Technical Support Technician contributes to policy enhancements by sharing insights from support activities. A user-centric approach is central to this role, ensuring effective call management, proactive maintenance, and an optimized IT support experience.

Duties and Responsibilities:

• Technical Support Operations
• Resolves technical issues of varying complexities and performs maintenance activities related to PCs, laptops, printers, and other IT assets.
• Collaborate with vendors for technical support escalations and coordinate with various teams in the IT department to ensure prompt issue resolution
• Evaluate products and services for suitability and performance.
• Accords top priority for VIP & VVIP tickets to ensure a superior level of technical assistance.
• Participate in team meetings to discuss priorities, challenges, and share knowledge

• Contributes to maintaining a culture of continuous improvement by sharing and encouraging innovative approaches to enhance efficiency of resolution (of incidents and service requests)

• Service Desk (Help Desk) Operations

• Ensures the timely and effective resolution of IT incidents and service requests that are received through various communication channels, such as over phone (Call Management) and emails.
• Participate in team meetings to discuss priorities, challenges, and share knowledge.
• Must diligently use the ticketing system to provide clear, accurate and complete description of the ticket, progress made, issues encountered, risks faced, and steps taken to achieve closure of the ticket.

• Contributes to maintaining a culture of continuous improvement by learning and sharing innovative approaches to enhance efficiency of resolution (of incidents and service requests)

• Coordination and Collaboration

• Facilitate seamless collaboration and information exchange with the various teams in the IT department, other departments, vendors, and other stakeholders.

• Provide insights into incidents and service requests that will contribute to enhanced efficiencies of process, controls and projects.

• Practices Productive Use of Escalations: Escalates and thereby engages the management's or the vendor's technical expertise to address incidents and service requests, as required.

• Technical Expertise

• Have an awareness of current IT trends and technologies to provide effective guidance and support

• Assist the team in troubleshooting technical issues and provide solutions.

• Practice Necessary Escalations: Escalate, as required to ensure management intervention, and engage specialist IT teams (such as the IT Applications section and the IT Infrastructure and Network section) and vendors to ensure timely resolution of incidents and service requests.

• Knowledge Base Development

• Facilitate the development of an extensive knowledge base by sharing information and experiences gained during support activities.

• Contributed to the continuous learning culture within the team and practices the use of knowledge base for informed decision-making.

• Policy and Procedure Enhancement: Act as a catalyst for policy and procedure enhancement by sharing information and experiences gained during support activities.

• User Experience and User Feedback

• Practices a user-centric approach within the team to ensure positive and constructive interactions with users.

• Contributes to incorporating user feedback into Help Desk processes to enhance speed and quality of services.

Qualifications/Requirements:

TECHNICAL SKILLS

Must have 3 years or more than 3 years of experience in:

• Proficiency in troubleshooting and supporting Windows and macOS operating systems.

• Expertise in setting up, configuring, and maintaining PCs, laptops, printers, and peripherals.

• L1 & L2 support experience of Active Directory (AD), including user account management, group policies, and access control.

• L1 & L2 support experience of Office 365 administration, including user setup, email configuration, and license management.

• L1 & L2 support experience of Microsoft Exchange (on-premises or cloud-based).

• L1 & L2 support experience of backup and recovery procedures for user data and systems.

• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN, LAN/WAN).

• Ability to diagnose and resolve Wi-Fi and wired network connectivity issues.

• Experience with remote desktop tools (e.g., RDP, AnyDesk, TeamViewer, Microsoft Remote Assistance).

• Experience with ticketing systems for logging and tracking IT support requests.

• Basic understanding of enterprise endpoint security and antivirus solutions.

Note: L1 Support (First Level Support): Focuses on basic troubleshooting, initial diagnosis, and user assistance. Responsibilities include password resets, account creation, access management, basic configuration changes, and guiding users through common issues. L1 support follows documented procedures and escalates more complex problems to L2.

L2 Support (Second Level Support): Involves advanced troubleshooting, system administration, and issue resolution beyond L1 capabilities. Responsibilities include analyzing logs, modifying system configurations, investigating security and performance issues, managing escalations, and coordinating with vendors when needed. L2 support handles more complex technical tasks that require deeper expertise.

HELPDESK & USER SUPPORT SKILLS

Must have 5 years or more than 5 years of experience in:

1.Call Management

• Demonstrate strong call management skills by effectively logging, prioritizing, and tracking all support requests, ensuring a timely and organized resolution process.
• Accurately categorize and assess the urgency of each support request to determine the correct priority level, ensuring critical issues are addressed promptly.
• Ensure clear documentation of all user interactions, requests, and resolutions within the ticketing system, providing a detailed audit trail for follow-up.
• Proactively escalate complex or unresolved issues to the appropriate second-line support or technical teams, ensuring smooth handovers and timely resolution.
• Maintain a professional and positive attitude while interacting with users, providing exceptional service and maintaining high user satisfaction levels.
• Follow up with users to ensure issues are resolved to their satisfaction and to confirm the effectiveness of the solutions provided.
• Use a systematic approach to troubleshoot and address issues, ensuring that no request is overlooked, and every support call is handled with the utmost attention to detail.

• Strong call management skills, including logging, prioritizing, and escalating support requests.

• Ability to provide first-line support for software applications, troubleshooting common issues.

• Experience in guiding users through IT processes and troubleshooting steps.

• Ability to train and educate users on best practices, security policies, and IT tools.

• Excellent problem-solving skills with a focus on delivering a positive user experience.

• Ability to handle multiple tasks efficiently and prioritize based on business needs.

• Strong documentation skills for maintaining knowledge bases, FAQs, and support guides.

Candidates with the experience below will be given preference

1. Microsoft Office Proficiency:

2. Strong skills in Word, Excel, and PowerPoint for creating incident reports, status updates, and technical documentation.

3. Ability to generate data-driven insights using Excel and develop clear, professional presentations.

4. Application Support Experience:

5. Experience in troubleshooting and supporting one or more of the following application types: enterprise applications such as ERP systems (SAP, Oracle ERP, Microsoft Dynamics 365), CRM, web applications, mobile applications, IT service management tools (ServiceNow, Zendesk, Jir, collaboration platforms (SharePoint, Teams, Slack), and business-critical applications (CRM, POS (point-of-sales), ticketing systems like Gantner RCX) etc.

6. Ability to coordinate with vendors for issue resolution and system updates is a plus.
7. Bachelor's Degree (or Diploma) in Information Technology or a related field. Note- Degree or Diploma is required to apply for this position.
8. Minimum 3 years or more than 3 years of experience in the areas in the section titled 'Necessary knowledge and skills to be able to do the job'.

We are looking for a skilled and proactive IT & ELV Support Technician to join our maintenance and service team. The ideal candidate will have hands-on experience with IT systems, networking, and basic ELV systems. Strong communication and problem-solving skills are essential.

Key Responsibilities:

• Provide technical support for desktops, laptops, printers, and servers.
• Handle Wi-Fi and networking tasks, including cabling, crimping, and basic troubleshooting.
• Assist with ELV systems such as CCTV, access control, and intercom installations/support.
• Perform preventive and corrective maintenance on IT and ELV equipment.
• Coordinate with the service team to resolve client issues promptly.
• Ensure timely reporting and documentation of service tasks.

Requirements:

• Diploma/Degree in IT, Computer Science, or related field.
• Minimum 2 years of hands-on experience in IT support and basic ELV systems.
• Strong knowledge of desktop, printer, and server troubleshooting.
• Familiarity with networking concepts and hardware.
• Good communication and customer-handling skills.
• Ability to work independently and as part of a team.

Job Type: Full-time

Pay: From QAR2,000.00 per month

• Take ownership of and follow through on the full scope of work tasks and projects.
• Focus on the needs of customers, always delivering with precision and care.
• Build strong customer relationships through effective communication and understanding of customer perspectives.
• Act with humility and lead with transparency at all times.

• Minimum of 24 months of experience in the repair of large commercial engines
• Experience in line maintenance, engine changes, module removal & installation, or LRU removals and installations
• Problem Solver: Analytical-minded, challenges existing processes, critical thinker

• High School Diploma / GED
• Ability and willingness to travel on short notice to domestic and international locations as required
• Team player with a flexible approach and ability to work with diverse cultures
• Demonstrated skills in quality, compliance, and customer satisfaction

• LEAP-1A and/or LEAP-1B experience is a plus
• Having GE training / GE CTEC training certificate is a plus
• Borescope and Boroblend repair experience is a plus
• Being a certifying staff is a plus

• Humble: Respectful, receptive, agile, eager to learn
• Transparent: Shares critical information, speaks with candor, contributes constructively
• Focused: Quick learner, strategically prioritizes work, committed
• Leadership Ability: Strong communicator, decision-maker, collaborative
• Approach work with a "can-do" attitude and a sense of commitment to both team and customer objectives
• Knowledge of Lean and problem-solving methodologies

Job Description Summary
Job Description
About GE Aerospace
Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight At GE Aerospace, we foster a collaborative and inclusive working environment where every team member is valued and respected. Our culture is built on the principles of Safety, Quality, Delivery, and Cost (SQDC), with safety always being the most critical. We encourage continuous learning and professional growth, providing opportunities for training and development.

Site Overview
We serve regional customers with our "Two sites, one team" approach, operating from OWS Doha and Dubai. We have exciting growth plans for the upcoming years and are committed to excellence in everything we do. Our team is diverse, with more than 20 different nationalities, and we celebrate different perspectives and backgrounds, which contribute to innovative solutions and a dynamic workplace. Join us and be part of a team that is dedicated to making a difference in the aerospace industry.

Role Overview
Join GE Aerospace On Wing Support Doha, as an On Wing Support Technician, where you will play a critical role in providing quick-turn aircraft engine shop visits, repair, and field services. In this role, you will troubleshoot, perform field repairs, and conduct line maintenance, all while building positive relationships with our customers through outstanding customer awareness and service.

• Take ownership of and follow through on the full scope of work tasks and projects.
• Focus on the needs of customers, always delivering with precision and care.
• Build strong customer relationships through effective communication and understanding of customer perspectives.
• Act with humility and lead with transparency at all times.

The Ideal Candidate

• Minimum of 24 months of experience in the repair of large commercial engines
• Experience in line maintenance, engine changes, module removal & installation, or LRU removals and installations
• Problem Solver: Analytical-minded, challenges existing processes, critical thinker

Required Qualifications

• High School Diploma / GED
• Ability and willingness to travel on short notice to domestic and international locations as required
• Team player with a flexible approach and ability to work with diverse cultures
• Demonstrated skills in quality, compliance, and customer satisfaction

Preferred Qualifications

• LEAP-1A and/or LEAP-1B experience is a plus
• Having GE training / GE CTEC training certificate is a plus
• Borescope and Boroblend repair experience is a plus
• Being a certifying staff is a plus
• Humble: Respectful, receptive, agile, eager to learn
• Transparent: Shares critical information, speaks with candor, contributes constructively
• Focused: Quick learner, strategically prioritizes work, committed
• Leadership Ability: Strong communicator, decision-maker, collaborative
• Approach work with a "can-do" attitude and a sense of commitment to both team and customer objectives
• Knowledge of Lean and problem-solving methodologies

At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.

At GE Aerospace, we are always searching for great talent. While we might not have a specific job for you today, we want to know about you when we do. As actual openings become available, you may be contacted to discuss a potential opportunity.
* *Additional Information*
*Relocation Assistance Provided:
Yes

About Us

JKR Trading & Services WLL is a leading IT and electronics service provider in the GCC, specializing in HP products, laptops, desktops, and printers. We are looking for a skilled and motivated Printer & Computer Repair Technician to join our service team.

Key Responsibilities

• Diagnose, troubleshoot, and repair HP printers, laptops, and desktops (both hardware and software issues).
• Perform motherboard-level and component-level repairs when required.
• Install, configure, and update operating systems, drivers, and firmware.
• Carry out preventive maintenance, servicing, and testing of repaired equipment.
• Maintain accurate job cards, service logs, and repair documentation.
• Coordinate with vendors and suppliers for spare parts and warranty claims.
• Provide technical support and advice to customers in a professional manner.

Requirements

• Only male candidates may apply.
• Proven track record in repairing HP printers and laptops.
• HP certification preferred.
• Minimum 2–3 years' hands-on experience in printer and computer repair.
• Strong knowledge of hardware components, electronics, and troubleshooting techniques.
• Ability to perform chip-level or board-level repairs is an advantage.
• Familiarity with Windows OS, drivers, firmware updates, and network configurations.
• Diploma/Certification in IT, Electronics, or related field.
• Good communication skills in English (Arabic is an advantage).
• Ability to work independently and handle multiple service jobs under pressure.

Job Type: Full-time

Pay: From QAR3,000.00 per month

Application Question(s):

• male candidates only

Education:

• Diploma (Required)

Experience:

• Printer Repair: 2 years (Required)

Language:

• english (Required)

License/Certification:

• Hp certificate (Required)

Location:

• Doha (Required)