39 Jewelry Customer Service jobs in Qatar

As Field Service Representative in the Downstream division at Nalco Water, you play a critical role in delivering specialized water treatment and process chemical solutions to clients in the oil refining, petrochemical, and gas processing industries. You work closely with site operations, sales representatives, account managers, and technical teams to ensure optimal system performance, compliance, and operational efficiency.

Your responsibilities include monitoring and improving chemical treatment programs, troubleshooting operational issues, performing on-site testing and data analysis, and supporting the implementation of new technologies. You are a key technical partner for customer sites, ensuring safe and effective use of Nalco's products and solutions.

What's In It For You

• The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

What You Will Do

• Provide on-site technical support for water treatment and process chemical applications.
• Monitor system performance and optimize chemical dosage and treatment strategies.
• Conduct system audits and routine analysis to ensure compliance and efficiency.
• Identify operational challenges, collaborate with site lead and technical consultant to recommend solutions to improve reliability and performance.
• Collaborate with the account manager to deliver value and meet customer goals.
• Support troubleshooting, root cause analysis, and implementation of corrective actions.
• Maintain strong customer relationships and promote a culture of safety and innovation.

Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.

LADIES candidates ONLY who are willing to stay in Company Accommodation.

Qualifications:

• At least 2 years of experience as a Customer Service Representative.
• Excellent interpersonal and communication skills.
• Can provide NOC.
• Willing to stay in company accommodation
• Can start immediately.

Job Types: Full-time, Contract

Contract length: 24 months

Pay: QAR2,000.00 per month

Application Question(s):

• When can you join?
• When are you available for an interview, and at what time?
• Would you be willing to stay in the company's accommodation?

Experience:

• Customer Service Representative: 2 years (Required)

Company Description

SMSA Express is a market leader in the courier industry, providing services to tens of thousands of businesses and individuals since 1994. The company offers a wide range of logistics solutions including international and domestic express transportation, customs clearance, and specialized services for various sectors such as healthcare. Serving numerous organizations and governmental entities, SMSA is known for its time-sensitive and secure services. With a vast network connecting 230 countries, SMSA provides cost-effective shipping, freight forwarding, and customized logistics services supported by a dedicated customs clearance department.

Role Description

This is a full-time, on-site role for a Customer Service Representative located in Doha, Qatar. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Daily tasks include answering calls, resolving complaints, processing orders, and offering product or service information to clients.

Qualifications

• Skills in Customer Service and Customer Satisfaction
• Experience in Customer Support and Customer Experience
• Proficiency in communication and problem-solving
• Ability to work effectively in a team and handle high-pressure situations
• Previous experience in the logistics or courier industry is a plus
• Proficiency in English; additional languages are a plus
• Customs clearance experience
• Filipino / Female
• 25 to 35 years old

Job Title: Customer Service Representative – Wood Manufacturing Industry

Location: Qatar

Employment Type: Full-time

About the Role:

We are seeking a proactive Customer Service Representative to join our team in the wood manufacturing industry. This role will be face-to-face with clients and will involve coordinating orders, monitoring pending deliveries, and following up with both the production team and customers to ensure smooth operations.

Key Responsibilities:

• Handle walk-in and face-to-face customer inquiries in a professional manner.
• Coordinate orders and ensure accurate entry into the system.
• Follow up on pending deliveries with logistics and ensure timely updates to customers.
• Liaise with the production team regarding order progress and special requirements.
• Provide regular updates to clients regarding their orders and delivery schedules.
• Resolve customer concerns promptly and effectively.
• Maintain records of customer interactions, orders, and transactions.

Requirements:

• Previous experience in customer service, preferably in manufacturing or wood industry.
• Strong communication and interpersonal skills.
• Ability to coordinate between multiple teams (sales, production, delivery).
• Detail-oriented with good organizational and multitasking skills.
• Proficiency in MS Office (Word, Excel, Outlook).
• Ability to work under pressure in a fast-paced environment.

Preferred:

• Background in wood, furniture, or manufacturing sectors.
• Knowledge of basic production or order cycle processes.

Job Type: Full-time

Application Question(s):

• How soon you can join?

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat.
• Resolve customer complaints efficiently and professionally.
• Process orders, returns, and account updates.
• Maintain accurate customer records.
• Collaborate with team members to improve customer satisfaction.

Qualifications:

• High school diploma or equivalent.
• Strong communication and problem-solving skills.
• Ability to remain calm under pressure.
• Computer literacy and ability to use CRM tools.
• Prior customer service experience preferred.

The role of
Customer Service Representative
is to handle real-time
chat-based support
for our customers. In this role, you will provide prompt, accurate, and courteous assistance through live chat and messaging channels, ensuring a smooth and satisfying customer experience. This position is ideal for individuals with strong written communication skills and a passion for solving problems efficiently in a digital environment.

Accountability & Responsibilities of Role:

• Respond to customer inquiries and issues via live chat and messaging platforms in a timely and professional manner.
• Provide accurate information regarding products, services, billing, and policies.
• Troubleshoot problems and guide customers through step-by-step solutions when needed.
• Manage multiple chat conversations simultaneously while maintaining high-quality responses.
• Escalate unresolved or complex queries to the appropriate support level or department.
• Log all customer interactions accurately and thoroughly in the CRM or ticketing system.
• Follow chat scripts, tone guidelines, and brand voice standards to maintain consistency.
• Meet or exceed performance targets such as Chat Response Time, Resolution Time, and Customer Satisfaction (CSAT).

Position Requirement:

• High school Certificate.
• 1–3 years of experience in a chat-based customer service or contact center role.
• Excellent written communication skills with strong grammar, punctuation, and tone awareness.
• Ability to multitask and manage concurrent chats effectively.
• Strong typing speed and accuracy in English and Arabic (typically 35+ WPM).
• Familiarity with chat platforms and CRM tools.
• Experience using tools like Zendesk Chat, Intercom, LivePerson, or Freshchat is preferred.
• Exposure to omnichannel support environments.

Location

Doha, Qatar

Experience

3

Job Type

Outsourcing

Job Description

Management Solutions International (MSI) is hiring

We are looking for a Customer Service Representative for a Logistics & Distribution company in Qatar (ORC location).

Requirements:

• Diploma or higher qualification
• 3+ years experience in customer service within logistics / warehouse / distribution
• Arabic language proficiency is mandatory
• Familiarity with Warehouse Management Systems (WMS) preferred
• Willing to work in rotational / shift-based schedules

Only shortlisted applicants will be contacted.

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a strong ability to engage with customers effectively. This role is crucial in ensuring customer satisfaction and loyalty through exceptional service. The representative will handle inquiries, resolve issues, and promote our products and services.

Duties

• Respond to customer inquiries via phone, email, and live chat with professionalism and courtesy.
• Provide accurate information regarding products, services, and policies.
• Handle complaints and resolve issues efficiently while maintaining a positive customer experience.
• Perform data entry tasks accurately to maintain up-to-date customer records.
• Engage in upselling opportunities by identifying customer needs and recommending suitable products or services.
• Collaborate with team members to improve service delivery and address common customer concerns.
• Maintain a thorough understanding of company offerings to provide informed assistance.

Requirements

• Proven experience in a customer service role is preferred.
• Strong communication skills in both English and Arabic; multilingual candidates are highly desirable.
• Excellent phone etiquette and interpersonal skills to interact effectively with customers.
• Proficient in data entry with attention to detail for accurate record keeping.
• Strong analytical skills to assess customer needs and provide tailored solutions.
• Ability to work well under pressure while maintaining a positive attitude.
• A proactive approach to problem-solving and the ability to work independently as well as part of a team. If you are passionate about delivering exceptional customer service and meet the above requirements, we encourage you to apply for this exciting opportunity

Job Type: Full-time

Pay: QAR4,000.00 per month

Key Responsibility Areas (KRA)

• Branch Coordination – Yet to Apply Sheet
• Coordinate regularly with all branches under Trenity and Navigate.
• Ensure timely collection of the "Yet to Apply" sheet from each branch.

• Maintain up-to-date records and ensure no delays in receiving this data.

• Documentation Cross-Verification

• Verify and cross-check the following documents for each applicant/client:
• Payment receipt or proof
• Signed agreement
• Passport copy

• Compile and submit a complete and accurate report on a regular basis.

• Client Coordination & Query Resolution

• Proactively manage and resolve client queries in a professional and timely manner if required by Branches.

• Escalate unresolved issues to the concerned department as required.

• Weekly Reporting

• Every Monday, share a consolidated summary and detailed report of the "Yet to Apply" sheet.

• Ensure the report is always up-to-date and readily available for management review at any time.

• Work Permit Tracking

• Monitor and collect work permits from Employers
• Update the Master Sheet with the latest status and details of each work permit.

• Communicate updates and changes to all relevant branches in a timely manner.

• Work Permit Payment & Master Sheet Update

• Cross-check work permit payments for accuracy.
• Ensure payment status and relevant notes are correctly recorded in the Master Sheet.
• Keep the Master Sheet current and accessible to concerned team members.

Additional Expectations:

• Maintain a high level of accuracy and attention to detail.
• Ensure timely communication and coordination between departments.
• Uphold company confidentiality and data privacy standards.
• Show initiative and responsibility in handling operations-related tasks independently.

Job Type: Full-time

Pay: QAR3, QAR4,000.00 per month

Language:

• Hindi / Urdu (Preferred)