10 Knowledge Management jobs in Qatar

Job Overview:

We are seeking a highly experienced
IT Security Governance & Planning Analyst
to join our team. This role is crucial in strengthening the organization's cybersecurity governance by aligning strategic goals with leading security frameworks and industry best practices.

Roles & Responsibilities:

• Assist in the development and implementation of cybersecurity governance frameworks in alignment with
  ISO 27001
  ,
  NIST
  , and other industry standards.
• Analyze business requirements and translate them into high-level
  technical and security requirements
  .
• Conduct
  security risk assessments
  , track mitigation plans, and support
  incident response
  readiness and planning.
• Perform
  data analysis
  to identify trends, vulnerabilities, and performance gaps.
• Develop and monitor
  KPIs and metrics
  to measure the effectiveness of security initiatives and overall compliance.
• Prepare and deliver
  progress reports, dashboards
  , and
  executive presentations
  to senior leadership.
• Collaborate cross-functionally to ensure cybersecurity governance is embedded in IT and business processes.

Skills & Competencies:

• Proficiency in
  Microsoft Excel
  ,
  PowerPoint
  , and
  data analytics tools
  .
• Strong understanding of
  cybersecurity governance frameworks
  and best practices.
• Ability to transform complex technical data into
  clear executive-level reports and dashboards
  .
• Excellent analytical, problem-solving, and communication skills.
• Demonstrated experience in
  risk management
  ,
  security compliance
  , and
  incident response planning
  .
• Ability to work independently and collaboratively in a fast-paced environment.

Experience:

• Minimum 7 years
  of experience in
  IT security
  ,
  GRC (Governance, Risk, and Compliance)
  , or
  strategic IT planning
  roles.
• Proven experience in developing
  KPIs
  , producing
  security performance reports
  , and presenting findings to
  senior stakeholders
  .
• Solid knowledge of
  cybersecurity frameworks
  ,
  regulatory requirements
  , and
  risk assessment methodologies
  .

Education & Certifications:

• Bachelor's degree
  in
  Computer Science
  or a related field.
• Professional certifications are highly desirable, such as:
• PMP
  (or equivalent project management certification)
• CISSP
  ,
  ITIL
  ,
  COBIT
  , or
  TOGAF

Location

Doha, Qatar

Experience

5-10

Job Type

Tender

Job Description

Brief Job Description

• Manage and develop SharePoint solutions for document storage, versioning, and retrieval; integrate with SAP for enterprise docs.

Qualification

• Bachelor's in IT/CS; 5+ years in SharePoint admin; document management and SAP integration exp.

Certification

• Microsoft 365 Certified: SharePoint Administrator Associate, Enterprise Content Management (AIIM).

Our client, Qatar's leading integrated transport solutions provider — is seeking an experienced and proactive Enterprise Content Management (ECM) Specialist to play a key role in transforming the organization's information governance and digital collaboration ecosystem.

Role Overview

The ECM Specialist will lead the design, implementation, and optimization of enterprise content management strategies across the organization. This role will ensure that all business-critical content is structured, secure, accessible, and aligned with organizational goals — supporting cross-departmental collaboration and compliance with international standards.

Key Responsibilities

• Develop and implement ECM strategies, including metadata management, content classification, and workflow automation.
• Configure and administer ECM platforms such as SharePoint, OpenText, Alfresco, or equivalent to ensure seamless integration with ERP, CRM, and other enterprise systems.
• Manage the full content lifecycle — from creation and approval to retention and disposal — in line with compliance standards (GDPR, HIPAA, SOX).
• Conduct content audits to identify risks, inefficiencies, and areas for improvement.
• Collaborate with IT Security to ensure data protection, access control, and compliance.
• Provide training and support to users on ECM tools, best practices, and collaboration techniques.
• Monitor system performance, troubleshoot technical issues, and oversee upgrades or migrations.
• Generate insights and analytics reports to support business decision-making.
• Stay up to date with evolving ECM technologies and recommend enhancements.

Qualifications & Experience

• Bachelor's degree in Information Technology, Computer Science, Library Science, or a related field.
• Minimum 3 years of experience in Enterprise Content Management, Document Management, or Information Governance.
• Hands-on expertise in SharePoint, Adobe Experience Manager, IBM FileNet, or similar platforms.
• Strong understanding of taxonomy development, records management, and digital asset management.
• Experience with integration tools and APIs for connecting ECM systems.
• Knowledge of compliance frameworks relevant to digital content and data management.
• Excellent problem-solving and communication skills; able to interact with C-level stakeholders confidently.
• Bilingual candidates (Arabic/English) are highly preferred.

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Experience:

• Enterprise Content Management: 5 years (Required)
• Sharepoint: 5 years (Required)
• APIs, integration tools: 5 years (Required)
• IBM FileNet: 5 years (Required)
• Adobe Experience Manager: 5 years (Required)
• compliance frameworks: 5 years (Required)

Language:

• Arabic (Preferred)

Profile Description:

The Senior Principal Document Control Spec is recognized as a specialist in the field of Document Control at McDermott. They can anticipate internal and external business challenges and regulatory issues and recommend process, product, or service improvements.

Job Overview:

The Senior Principal Document Control Spec is tasked with solving unique and complex problems that broadly impact the business. They must proactively identify and solve the most complex problems that impact the management and direction of the business. The Senior Principal Document Control Spec is considered a specialist in the field of Document Control, and they offer a broad base of knowledge about the General Services function. The Senior Principal Document Control Spec impacts the direction and resource allocation of programs and projects in their discipline and works within general functional policies and industry guidelines. The Senior Principal Document Control Spec role requires conceptual and innovative thinking to develop creative solutions to Document Control challenges.

Job Responsibility:

• Gain experience in the following work area: iDocs.
• Develop basic technical skills to complete assigned work.
• Coordinate all activities within own discipline and discipline interfaces with other disciplines.
• Lead the Document Management Team of the assigned work area and completed within the planned schedule and budget, in accordance with standards, MDR, and project-specific procedures and to a high professional standard.
• Plan, organize, and direct all aspects of discipline execution on the assigned project, including scope, deliverables, schedule, and all discipline workforce resources - agree on allocations with the Engineering Manager.
• Ensure interfaces and deliverables are clearly identified.
• Maintain responsibility for progress and productivity, identifying any required corrective action.
• Act as project-based discipline point of contact in communications and meetings with the Project Team, Customer, Vendor/Supplier and/or Subcontractor counterparts, and relevant agencies such as certifying authorities, auditors, third parties, etc.
• Assist the Department Manager with recruiting, interviewing, hiring, and ensuring staffing levels are adequate.
• Develop the Document Management Execution Plan and other associated work instructions to ensure alignment with Client requirements and McDermott standards.
• Become familiar with specific technical aspects of the Contract and Project Team Requirements pertaining to Document Management and project delivery requirements (standards, procedures, EDMS, formats, etc.).
• Ensure the project EDMS platform is set up to meet Client and McDermott's technical requirements.
• Manage staffing plans and budgets for projects to ensure appropriate staffing levels and cost management.
• Advise Project Management Team on Document Management issues and interface processes and requirements.
• Ensure seamless sharing of documentation across all project team members and locations to include MOPEX and JV Partners.
• Act as a day-to-day interface for the Client, Suppliers, Subcontractors, etc., on day-to-day Document Management issues.
• Facilitate and expedite the timely flow of technical information amongst project team members and external parties, such as the Client and Suppliers, via the EDMS.
• Prepare, review, and issue defined project reports on document status, including the Master Document Register.
• Supervise Document Management personnel on projects and provide timely feedback to the Document Management Department Manager on personnel performance.
• Ensure proper EDMS training of all project personnel as well as training of Document Management personnel in Document Management procedures and systems (unifi).
• Assist in the establishment, maintenance, development, and improvement of Document Management processes, systems, and tools.
• Participate in and lead internal and external audits as required.
• Provide regular status reports to Project and Department Management on Project Document Management workload and any issues.
• Ensure active and frequent engagement with MOPEX counterpart/s for the project.
• Deliver information required for handover and turnover in accordance with project contractual requirements.
• Archive project records.
• Provide lessons learned from project execution to Project Management and Department Management.
• As Lead Document Controller, in addition: engage the participation of other disciplines.

Reports to:

Project: Project Engineering Manager/Project Manager.

Functional: Department Manager.

Liaise With: Lead Document Management, Project Engineering, Project Management, Department Manager.

Supervises: Assigned Document Controllers.

Qualifications:

• Professional Degree/Post Graduate Degree/Bachelor's Degree.
• 20+ years of experience in Document Management with major contractor or consultant.
• Good knowledge of Electronic Database Management System (EDMS) software, MS Office, and Adobe.
• Computer literate in Microsoft programs: Word, Access, PowerPoint, Excel, Project.
• Working knowledge of industry-utilized EDMS tools.
• Have wide experience with technical activities, including onshore and offshore operations.
• Functional, business, industry, and leadership expertise.
• Ability to work as a team member as well as act as a team leader (if the position is a Lead position).
• Excellent organizational and time management skills.
• Detail-oriented, dependable, and willing to handle multiple priorities.
• Successful communication skills, business acumen, and decision-making capability.

Certified iDocs Trainer (preferable).

Job Overview:

We are seeking a skilled
ITSM Developer
with over 5 years of experience to support our IT Service Management initiatives within the banking domain. The ideal candidate will have hands-on experience in ITSM platform development and integration, with a focus on enterprise-scale tools like Ivanti, ServiceNow, or BMC Remedy.

Key Responsibilities:

• Design, develop, and maintain integrations between ITSM tools (Ivanti, ServiceNow, BMC Remedy, etc.) and enterprise applications (ERP, CRM, HR, Monitoring Tools, CMDB).
• Configure and develop APIs, web services, and middleware components to support ITSM processes.
• Collaborate with ITSM process owners (Incident, Change, Problem, Asset, CMDB) to gather and implement integration requirements.
• Develop and customize workflows, automation scripts, and business rules within the ITSM platform.
• Ensure integration solutions meet data quality, security, and performance standards.
• Troubleshoot integration-related issues including connectivity, data flow, and service disruptions.
• Maintain comprehensive technical documentation for all integration configurations and workflows.
• Support platform upgrades, patches, and migrations ensuring continuity of integrations.
• Collaborate with cross-functional teams (IT Operations, Security, Applications, etc.) to ensure seamless service delivery.
• Develop custom reports, scripts, workflows, and complex queries across various ITSM tools.
• Build enterprise-class monitoring and event management integrations, consolidating alerts into unified dashboards or channels.
• Maintain and support service management tools, asset management modules, and configuration management databases (CMDB).
• Create service dependency maps via logical and physical CI (Configuration Item) relationships.
• Automate IT operational tasks using appropriate tools and scripts.

Required Qualifications & Skills:

• Bachelor's degree in Computer Science, Information Systems, or a related discipline.
• 5+ years of hands-on experience with ITSM tools (Ivanti preferred; ServiceNow or BMC Remedy acceptable).
• Proficiency in integration technologies including APIs (REST, SOAP), web services, and middleware.
• Experience with scripting languages such as JavaScript, PowerShell, or Python.
• Knowledge of ITIL v4 and core ITSM processes (Incident, Change, Problem, Asset, CMDB).
• Familiarity with middleware and iPaaS tools such as ServiceNow IntegrationHub, MuleSoft, Boomi, Azure Logic Apps, etc.
• Strong understanding of relational (SQL) and NoSQL databases.
• Solid troubleshooting, debugging, and root cause analysis skills.
• Experience with Git, version control, and CI/CD pipelines.

ITSM Developer:

Skill – ITSM Developer

Location – Qatar

Exp Range – 8+ yrs

Key Responsibilities

• Configure, manage, and maintain Service Mapping and Discovery tools within the ITSM platform.
• Create and maintain service maps to ensure accurate relationships between applications, services, and infrastructure.
• Collaborate with IT, application, and infrastructure teams to gather requirements for service mapping.
• Continuously refine and improve service mapping processes to increase data accuracy and completeness.
• Monitor and troubleshoot issues related to discovery patterns, probes, and credentials.
• Ensure compliance with governance, standards, and data quality for CMDB (Configuration Management Database).
• Provide support during incident and problem investigations by leveraging service maps for impact analysis.
• Develop and maintain documentation for service mapping processes, workflows, and best practices.
• Conduct training or knowledge-sharing sessions with stakeholders on the use of service maps.
• Stay updated with ITSM and service mapping trends, tools, and best practices.

Required Qualifications & Skills

• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent work experience).
• Hands-on experience with ITSM platforms (preferably ServiceNow Discovery and Service Mapping).
• Strong understanding of CMDB structure, CI classes, and relationships.
• Knowledge of infrastructure technologies (servers, databases, networks, cloud platforms).
• Experience troubleshooting discovery probes, patterns, and integrations.
• Ability to analyze complex service dependencies and present clear visual service maps.
• Strong problem-solving skills with attention to detail.
• Excellent communication and collaboration skills.

Company Description

Empact Consulting Qatar is a GCC-centric boutique management consultancy dedicated to providing in-depth research and consulting services. We are currently looking for a senior IT PMO Lead to be position in Bahrain.

Role Description

This is an on-site role for a Senior Information Technology Project Management Officer located in Doha, Qatar. The individual will be responsible for managing IT projects, ensuring timely and within-budget project delivery, coordinating with various departments, and overseeing project documentation. The role involves frequent communication with stakeholders, developing project plans, and managing resources to ensure effective program management and execution.

Qualifications

• Analytical Skills and Information Technology knowledge
• Experience in Project Coordination and Program Management
• Strong Communication skills
• Ability to lead and manage multiple projects simultaneously
• Proven experience in a project management role within the IT sector
• Bachelor's degree in Information Technology, Computer Science, Management, or a related field
• PMP or similar project management certification is a plus

Interested candidates who have a valid Bahrain RP send your resume to the below email with your Bahrain RP number in the body of email.

Job Summary:

The ITSM Developer will be responsible for designing, developing, and maintaining integrations between IT Service Management (ITSM) tools and enterprise systems. This role requires strong technical expertise in APIs, web services, and automation scripting to ensure seamless service delivery across the IT ecosystem. The ideal candidate will collaborate with process owners and IT teams to enhance ITSM capabilities, improve operational efficiency, and maintain system reliability.

Key Responsibilities:

Integration Design & Development

• Design, develop, and maintain integrations between ITSM tools (e.g.,
  Ivanti
  ,
  ServiceNow
  ,
  BMC Remedy
  ) and enterprise applications (ERP, CRM, HR, monitoring tools, CMDB, etc.).
• Configure and implement
  APIs, web services, and middleware components
  to support ITSM processes.
• Ensure integrations comply with organizational standards for
  data quality, performance, and security
  .
• Develop and customize
  workflows, automation scripts, and business rules
  within ITSM platforms.
• Troubleshoot and resolve
  integration-related incidents
  , ensuring reliable connectivity and data flow.

Process & Platform Support

• Collaborate with
  ITSM process owners
  (Incident, Change, Problem, Asset, CMDB) to gather and analyze integration requirements.
• Support
  platform upgrades, patches, and migrations
  , ensuring integrations remain compatible and stable.
• Maintain
  technical documentation
  for all integration configurations, workflows, and APIs.
• Develop and maintain
  reports, dashboards, scripts, and queries
  to enhance visibility and automation.

Monitoring & Configuration Management

• Develop
  enterprise-class monitoring and event management integrations
  to provide unified visibility and automated alerts.
• Support and maintain
  ITSM and Asset Management software versions
  and patching.
• Maintain and enhance
  Configuration Management Databases (CMDB)
  , ensuring accuracy through data federation.
• Create and maintain
  service dependency maps
  reflecting physical and logical configuration item relationships.

Automation & Operational Support

• Support and deliver
  IT operational processes
  both manually and through
  task automation tools
  .
• Work collaboratively with
  IT Operations, Security, and Application teams
  to ensure effective end-to-end service delivery.

Required Qualifications & Skills:

Education:

• Bachelor's degree in
  Computer Science, Information Systems
  , or a related technical field.

Technical Skills:

• Hands-on experience with at least one
  ITSM platform
  (preferably
  Ivanti
  ,
  ServiceNow
  , or
  BMC Remedy
  ).
• Strong understanding of
  APIs
  ,
  REST/SOAP web services
  , and
  integration design patterns
  .
• Experience in scripting languages such as
  JavaScript, Python, or PowerShell
  .
• Familiarity with
  middleware/integration tools
  (e.g.,
  ServiceNow IntegrationHub
  ,
  MuleSoft
  ,
  Boomi
  ,
  Azure Logic Apps
  ).
• Good knowledge of
  databases (SQL/NoSQL)
  and data modeling.
• Knowledge of
  ITIL v4
  principles and ITSM processes (Incident, Problem, Change, Asset, CMDB).
• Proficiency with
  version control systems (Git)
  and
  CI/CD pipelines
  .