38 l1 Support jobs in Qatar

The Application Support Engineer is responsible to provide technical support and assistance to end-users or customers who are experiencing issues with software applications.

They are responsible for creating tickets, performing first level troubleshooting, diagnosing, and resolving software-related problems, as well as documenting and escalating issues when necessary.

L1 Application Support Engineers play a crucial role in ensuring the smooth operation and functionality of various software applications.

Operations & Services is a major part of the Business BU has a significant role to play in both the achievement of customer satisfaction and service delivery & assurance as defined in the annual business plans.

The Service Delivery & Assurance team offers installation and maintenance of a full range of complex and sophisticated solutions for Strategic Accounts, Commercial, Government & SME & SoHo customers and handles many complex Managed Solution including .

The L1 Application Support team is essential to service assurance as they ensure services are functioning properly and provide timely support to minimize downtime and prevent disruptions. They also identify and escalate issues to higher-level support teams, helping to maintain high service quality and customer satisfaction.

RESPONSIBILITIES

· Log incidents and provide first-level technical support to end-users regarding application issues or inquiries.

· Troubleshoot and resolve software and hardware problems related to the application.

· Providing software application support under the supervision of the Senior Engineer.

· Awareness of ITIL practices and industry standards. Logging, tracking, and managing incidents in a ticketing system

· Document and track support tickets, ensuring timely resolution and proper escalation if needed.

· Perform routine maintenance and upgrades to the application

· Monitor system performance and proactively identify potential issues or improvements.

· Collaborate with cross-functional teams, such as developers and system administrators.

· Collaborating with higher-level support teams or subject matter experts to escalate complex or critical issues for further investigation and resolution.

· Conduct user training and create user guides or documentation for the application.

· Participate in on-call rotations to provide after-hours support as needed.

· Sharing knowledge and best practices with team members to enhance overall technical expertise and improve support capabilities.

QUALIFICATION

· 2+ years of experience in technical support or a related field

· A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.

· Good understanding of ITIL frame work: Preferably ITIL foundation certified.

· Azure Az 900 Trained or Certified

· Experience troubleshooting software applications and identifying root causes of issues

· Familiarity with ticketing systems and incident management processes

· Knowledge of operating systems (e.g. Windows, Linux) and databases (e.g. SQL Server, Oracle)

· Understanding of networking concepts and protocols (e.g. TCP/IP, DNS, HTTP)

· Exceptional communication skills in English (& Arabic) to effectively communicate technical information to non-technical users.

· Experience collaborating with cross-functional teams, such as developers or system administrators

· Knowledge of ITIL framework or other service management methodologies is a plus

· Ability to work in a fast-paced environment and handle multiple priorities simultaneously

· Willingness to work outside of regular business hours when necessary (e.g. on-call support)

· Knowledge in data center Application Management and cloud environment management

Job Description

Summary

In this role, you will provide technical assistance, support, Maintenance to related of the computer

system, software and hardware, environment by analysing requirements, resolving problems,

installing hardware and software solutions and supporting the internal IT Helpdesk. You will be

responsible for administration and internal support.

Key Duties & Responsibilities

1.Candidate must know ITIL - ITSM framework process and experience

2.Provide helpdesk support and resolve problems to the end user's satisfaction

3.Monitor Service Desk for tickets assigned to the queue, process first in first out based on

priority, monitor, respond quickly and effectively. Via "Phone, Email and Chat"

4.Report issues to the Service Desk for escalation.

5.Follow the internal standard policy and procedure keep update all Documentation.

6.Utilize and maintain the helpdesk tracking software for Maintain inventory of all equipment,

hardware's, and software's licenses as well as must know end of life products

7.Assist with onboarding of new users.

8.Install, test, and configure new workstations devices peripheral equipment and software.

9.Perform timely workstation hardware devices and software upgrades as required.

10.Well knowledge experienced Windows clients & MAC clients, basic knowledge for Windows

servers and Linux.

11.Well knowledge experienced Office 365, products support for end users, Word, Excel,

PowerPoint, MS team, OneDrive, Visio, and Project mgmt.

12.Mail configures for end users, Outlook configure, domain users and no domain, users,

13.Require support for all types of Mobile, tab, iPad user's support, corporate email configure

& Wi-Fi setup.

14.Local & Network printer need to know how to setup.

15.Meeting room setup for conference & meeting. Well know conference software, like skype,

how to use smart TV etc.

16.IP phone configuration support

17.All Adobe products basic knowledge Adobe reader, Adobe creative cloud, flash plyer

18.Well knowledge Antivirus or End point

19.During offboard user data must Backup

20.CCTV mgmt.….

21.Well Understand network VLAN & Sub netting mask

22.Basic experience Java product knowledge

23.Multiple browser experience.

24.Whenever require as per emergency to late stay in office for assign task or pending work

need to complete.

25.Access control system need to know creating user and adding permission.

26.Well hands on experience how to use tools and troubleshooting, Training other staff

members on troubleshooting and diagnosing problems

27.Writing, editing, and revising training manuals for new and updated software and hardware

28.Requesting feedback and/or monitoring calls and other methods of correspondence to

improve training methods

29.Running reports to analyses common complaints and problems

Education Qualification.

• Educational certification bachelor's degree in computer sciences
• 3-5 Years of Experience
• Certification in the same filed (Preferable)

Job Purpose:

The Customer Service Executive is responsible for acting as the primary point of contact between clients, tenants, and the facility management team. The role involves handling service requests, complaints, and inquiries while ensuring timely resolution and maintaining high levels of customer satisfaction.

Key Responsibilities:

• Handle incoming calls, emails, and service requests from clients and tenants promptly and professionally.
• Register complaints, maintenance requests, and service inquiries in the company CRM.
• Follow up with relevant departments to ensure timely resolution of requests.
• Provide accurate information about facility services, schedules, and procedures.
• Coordinate with the maintenance, security, and other FM teams to address client issues.
• Escalate unresolved issues to the Facility Manager or concerned department for immediate attention.
• Maintain and update service request logs, feedback reports, and customer interaction records.
• Prepare daily, weekly, and monthly reports on service performance, customer satisfaction, and complaints.
• Ensure documentation of complaints and resolutions as per company policy.
• Follow the instruction given by Immediate supervisor

Job Type: Full-time

Pay: QAR3,000.00 per month

Job Description

We are currently looking for IT Help desk Engineer for our Qatar operations with the following terms & conditions.

Required education and prior experience:

Mandatory: B.Sc. in Computer Science, Information Technology or Similar field

Mandatory: 3+ years' experience working with Microsoft Client and server platforms as a helpdesk technician.

Mandatory: Microsoft certifications: Windows Client; Managing Modern Desktop; Azure

Mandatory: 1-year experience in Azure, Microsoft 365 Suite support.

Mandatory: Knowledge of Basic Network support.

Optional: Knowledge of Helpdesk ticketing system.

Desirable: Network Certifications Network+/CCNA

Key responsibilities & competencies:

Serving as the first point of contact for customers seeking technical assistance over the phone or email.

Performing remote troubleshooting through diagnostic techniques and pertinent questions.

Performing on-site installations and support.

Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc.)

Install and configure Windows and other desktop software.

Configure and manage connectivity and storage

Maintain Windows

Joining time frame: 2 weeks (maximum 1 month)

We are looking for Helpdesk Engineer for Qatar location.

Nationality: Arabic

If you are available, please send your cv immediately.

Help Desk Engineer

• Able to use and support the services using client ticketing system (BMC remedy)
• Receive requests for technical support and service requests from the employees through the e-mail or the RMC system and provide 1st and 2nd level support over email and phone for Incidents and Services Requests related to Internet, equipment, network, infrastructure, user inquiries, etc.
• Analyze the problems and open incidents to provide permanent or temporary solution where possible.
• Conduct root cause analysis for the major or repeated incidents affecting the applications.
• Escalate tickets to technicians in the field and /or other departments and follow up with them until they are complete.
• Execute third party Respondent's recommendations to solve the problem.
• Follow-up with the technical support technicians and ensure that they perform the tasks assigned to them and distribute work among them to ensure obstacle-free work and smooth load.
• Provide technical support activities for desktops, laptops, printers and copiers, MFPs, etc.
• Provide remote technical support services when needed
• Troubleshoot, perform incident recovery, and fulfill urgent requests.
• Work with the various teams to follow up on any security events or issues and participate in consultations with other stakeholders when needed for tasks related to Business Analysis, System Analysis, etc.
• Develop the necessary guidelines, manuals, and material
• Transfer equipment as needed and ensure its operation and security.
• Provide user guidance and training to applications and produce the necessary reports as needed
• Document and log all call information according to the standard operating procedures and update the CMDB.
• Ensure that the initial response, ongoing communication and resolution times are within established SLAs.
• Schedule, test and apply the updates and patches as required, Support the Planned Maintenance and Downtime activities during the approved maintenance windows for production environments and implement Planned Maintenance/Downtime activities according to the approved maintenance windows.
• Move equipment as needed and ensure its operation and security.

Job Type: Full-time

Pay: QAR5, QAR7,000.00 per month

Experience:

• BMC remedy: 2 years (Preferred)

Responsibilities:

• Resolve customer issues with company products
• Answer other customer questions and offer them access to helpful resources
• Direct questions to the right department when needed
• Ensure customer satisfaction
• Manage all desk administrative duties
• Maintain accurate records of interactions with customers and recurring user problems
• Follow up with customers as needed to ensure any problems are resolved

Requirements:

• Immediate joiners required
• Arabic speaker will be an advantage
• Strong written and verbal communication skills
• Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent
• Interpersonal skills that function to create connections and positive experiences for customers
• Technological skills specific to the company's products and trouble-shooting practices
• Patience with customers and ability to remain calm
• Organizational abilities

Job Type: Full-time

Application Question(s):

• What is your Salary expectation?
• Do you have a valid QID with NOC?
• If you are selected how soon you can join?

Education:

• Bachelor's (Preferred)

Experience:

• Help desk: 3 years (Preferred)

To monitor, maintain, and support the telecom network infrastructure and services, ensuring maximum uptime, quick resolution of incidents, and proactive issue management. This role acts as the first point of contact for telecom-related issues, providing troubleshooting, escalation, and coordination with field teams and vendors.

Key Responsibilities

• Monitor network operations, alarms, and system performance on a 24x7 basis.
• Provide first-level support and troubleshooting for telecom and IT-related incidents.
• Respond to service requests, incidents, and maintenance activities via ticketing systems, phone, or email.
• Escalate issues to higher-level engineers or vendors when necessary, ensuring timely resolution.
• Perform routine checks, preventive maintenance, and health monitoring of telecom systems.
• Maintain accurate incident logs, reports, and documentation of technical issues and resolutions.
• Coordinate with field technicians and vendors for on-site support and repairs.
• Follow standard operating procedures (SOPs) and service-level agreements (SLAs).
• Support planned maintenance, upgrades, and testing activities.
• Ensure compliance with safety, security, and company policies.

Qualifications & Skills

• Bachelor's degree or diploma in Telecommunications, Computer Science, IT, or related field.
• 1–3 years of experience in NOC, help desk, or telecom/IT support (freshers with technical knowledge may be considered).
• Knowledge of telecom systems, IP networks, switches, routers, and monitoring tools.
• Familiarity with ticketing/help desk software and escalation processes.
• Strong problem-solving and analytical skills.
• Ability to work under pressure in a 24/7 environment (shift work required).
• Good communication and interpersonal skills.

Job Type: Full-time

Pay: From QAR2,000.00 per month

In this role, you will provide technical assistance, support, and maintenance related to computer systems, software and hardware in the environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support.

• Provide helpdesk support and resolve problems to the end user's satisfaction
• Monitor the service desk queue and process tickets in FIFO order based on priority; respond quickly and effectively via phone, email and chat
• Report issues to the Service Desk for escalation
• Follow internal policies and procedures; keep documentation up to date
• Utilize and maintain the helpdesk tracking software; maintain inventory of all equipment, hardware, and software licenses; be aware of end-of-life products
• Assist with onboarding of new users
• Install, test, and configure new workstation devices, peripheral equipment and software
• Perform timely workstation hardware and software upgrades as required
• Be knowledgeable with Windows and MAC clients; basic knowledge of Windows servers and Linux
• Provide support for Office 365 and related products (Word, Excel, PowerPoint, MS Teams, OneDrive, Visio, Project)
• Configure mail for end users (Outlook), manage domain users and non-domain users; provide support for mobile, tablet, and corporate email configuration; Wi-Fi setup
• Set up local and network printers; configure meeting rooms and conferencing software (e.g., Skype) and smart TV usage
• IP phone configuration support
• Basic knowledge of Adobe products (Reader, Creative Cloud); familiarity with antivirus or endpoint security
• Backup user data during offboarding
• Understand network VLANs and subnet masks; basic Java product knowledge; manage multiple browsers
• Occasional extended hours or late stays to complete tasks as required
• Knowledge of access control systems: creating users and assigning permissions
• Hands-on troubleshooting, and training other staff on troubleshooting and diagnosing problems
• Write, edit, and revise training manuals for new or updated software and hardware
• Seek feedback and monitor calls to improve training methods
• Run reports to analyze common complaints and problems

• Bachelor's degree in computer science
• 3-5 years of experience
• Certification in the same field (preferable)

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Outsourcing and Offshoring Consulting

Get notified about new Help Desk Specialist jobs in Doha, Qatar.

Overview

In this role, you will provide technical assistance, support, and maintenance related to computer systems, software and hardware in the environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support.

• Provide helpdesk support and resolve problems to the end user’s satisfaction
• Monitor the service desk queue and process tickets in FIFO order based on priority; respond quickly and effectively via phone, email and chat
• Report issues to the Service Desk for escalation
• Follow internal policies and procedures; keep documentation up to date
• Utilize and maintain the helpdesk tracking software; maintain inventory of all equipment, hardware, and software licenses; be aware of end-of-life products
• Assist with onboarding of new users
• Install, test, and configure new workstation devices, peripheral equipment and software
• Perform timely workstation hardware and software upgrades as required
• Be knowledgeable with Windows and MAC clients; basic knowledge of Windows servers and Linux
• Provide support for Office 365 and related products (Word, Excel, PowerPoint, MS Teams, OneDrive, Visio, Project)
• Configure mail for end users (Outlook), manage domain users and non-domain users; provide support for mobile, tablet, and corporate email configuration; Wi-Fi setup
• Set up local and network printers; configure meeting rooms and conferencing software (e.g., Skype) and smart TV usage
• IP phone configuration support
• Basic knowledge of Adobe products (Reader, Creative Cloud); familiarity with antivirus or endpoint security
• Backup user data during offboarding
• Understand network VLANs and subnet masks; basic Java product knowledge; manage multiple browsers
• Occasional extended hours or late stays to complete tasks as required
• Knowledge of access control systems: creating users and assigning permissions
• Hands-on troubleshooting, and training other staff on troubleshooting and diagnosing problems
• Write, edit, and revise training manuals for new or updated software and hardware
• Seek feedback and monitor calls to improve training methods
• Run reports to analyze common complaints and problems

• Bachelor’s degree in computer science
• 3-5 years of experience
• Certification in the same field (preferable)

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Outsourcing and Offshoring Consulting

Get notified about new Help Desk Specialist jobs in Doha, Qatar.