31 l2 Support jobs in Qatar

Overview

In this role, you will provide technical assistance, support, and maintenance for computer systems, software and hardware, and related environments by analysing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support.

Key Duties & Responsibilities

• Candidate must know ITIL - ITSM framework process and experience
• Provide helpdesk support and resolve problems to the end user’s satisfaction
• Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via “Phone, Email and Chat”
• Report issues to the Service Desk for escalation
• Follow the internal standard policy and procedure, keep update all Documentation
• Utilize and maintain the helpdesk tracking software for maintaining inventory of all equipment, hardware, and software licenses as well as must know end of life products
• Assist with onboarding of new users
• Install, test, and configure new workstation devices, peripheral equipment and software
• Perform timely workstation hardware devices and software upgrades as required
• Well knowledge/experience with Windows clients & MAC clients, basic knowledge for Windows servers and Linux
• Well knowledge/experience with Office 365 products support for end users, Word, Excel, PowerPoint, MS Teams, OneDrive, Visio, and Project management
• Mail configuration for end users; Outlook configuration; domain users and non-domain users; and corporate email configuration
• Support for all types of mobile devices (phones, tablets, iPad); corporate email configuration and Wi-Fi setup
• Local & Network printer setup
• Meeting room setup for conference & meeting; familiarity with conference software (e.g., Skype) and how to use smart TV, etc.
• IP phone configuration support
• All Adobe products basic knowledge (Adobe Reader, Adobe Creative Cloud, Flash Player)
• Strong knowledge of Antivirus or Endpoint security
• During offboarding, back up user data
• CCTV management
• Understand network VLAN & subnetting
• Basic experience with Java product knowledge
• Multiple browser experience
• Willingness to stay late for tasks or pending work as required
• Access control system knowledge: creating users and adding permissions
• Hands-on experience with troubleshooting and training other staff
• Writing, editing, and revising training manuals for new and updated software and hardware
• Requesting feedback and/or monitoring calls and other methods to improve training methods
• Running reports to analyze common complaints and problems

Qualifications

• Educational certification bachelor’s degree in computer sciences
• 3-5 Years of Experience
• Certification in the same field (Preferable)

#J-18808-Ljbffr

Overview In this role, you will provide technical assistance, support, and maintenance for computer systems, software and hardware, and related environments by analysing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support.

Key Duties & Responsibilities

Candidate must know ITIL - ITSM framework process and experience

Provide helpdesk support and resolve problems to the end user’s satisfaction

Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via “Phone, Email and Chat”

Report issues to the Service Desk for escalation

Follow the internal standard policy and procedure, keep update all Documentation

Utilize and maintain the helpdesk tracking software for maintaining inventory of all equipment, hardware, and software licenses as well as must know end of life products

Assist with onboarding of new users

Install, test, and configure new workstation devices, peripheral equipment and software

Perform timely workstation hardware devices and software upgrades as required

Well knowledge/experience with Windows clients & MAC clients, basic knowledge for Windows servers and Linux

Well knowledge/experience with Office 365 products support for end users, Word, Excel, PowerPoint, MS Teams, OneDrive, Visio, and Project management

Mail configuration for end users; Outlook configuration; domain users and non-domain users; and corporate email configuration

Support for all types of mobile devices (phones, tablets, iPad); corporate email configuration and Wi-Fi setup

Local & Network printer setup

Meeting room setup for conference & meeting; familiarity with conference software (e.g., Skype) and how to use smart TV, etc.

IP phone configuration support

All Adobe products basic knowledge (Adobe Reader, Adobe Creative Cloud, Flash Player)

Strong knowledge of Antivirus or Endpoint security

During offboarding, back up user data

CCTV management

Understand network VLAN & subnetting

Basic experience with Java product knowledge

Multiple browser experience

Willingness to stay late for tasks or pending work as required

Access control system knowledge: creating users and adding permissions

Hands-on experience with troubleshooting and training other staff

Writing, editing, and revising training manuals for new and updated software and hardware

Requesting feedback and/or monitoring calls and other methods to improve training methods

Running reports to analyze common complaints and problems

Qualifications

Educational certification bachelor’s degree in computer sciences

3-5 Years of Experience

Certification in the same field (Preferable)

#J-18808-Ljbffr

From command centers across the U.S. to theater operations on ground, at sea and in the air,
**Five Rivers Services’ (an Akima Company) **personnel are at the forefront of our nation’s most vital IT, communications, and security efforts. Our personnel enjoy competitive benefits packages and challenging roles in work environments committed to safety, diversity and opportunity for career growth. As an Alaska Native Corporation (ANC), 100% of our company’s profits go back to our more than 14,000 Iñupiat shareholders that have resided near and above the Arctic Circle for more than 10,000 years. Our business helps support their way of life and contributes to the survival of a culture that has thrived in a challenging environment.

Employment is conditional on a post-offer medical examination and CENTCOM determining that they are medically fit for duty for deployment (medical, dental, and psychological evaluation.

**Job Summary**:
The

**Responsibilities**:

- Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner.
- Assists the IMO with daily functions of computer, network and software management for the site and all users.
- Provides immediate response to all customers who come to the Service Desk.
- Person to person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required.
- Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.
- May be required to work for 12 hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets.
- Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.
- Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007.
- Troubleshoots all other site authorized software with IMOs and users.
- Works within a small continuous improvement focused team.
- Tracks and documents work performed to allow accurate reporting of all Service Desk activities.
- Completes all tasks and assignments as requested by Supervisors and Management.
- Performs other duties and assignments as required.

**Qualifications**

**Minimum Qualifications**:

- High school diploma or GED.
- Must have an active Secret clearance, US citizenship is required.
- Must have a minimum of one year experience in a Service Desk Environment.
- Must have a working knowledge of Microsoft Office software.
- Demonstrated strong customer service skills are mandatory.
- Pre-requisites for State-side applicants - copy of valid passport, copy of valid international driver’s permit, copy of valid US driver’s license, copy of COVID vaccination card, police clearance check and medical qualifications.
- Pre-requisites for in-country applicants - copy of valid passport, copy of valid international driver’s permit, copy of valid US driver’s license, copy of COVID vaccination card, medical qualifications, self-identify current visa sponsor & employer, and a copy of Civil ID.
- Must be able to provide copies of Active Certifications (2 levels, as outlined below) and their transcripts.

**Certifications**:
**IAT Level I Baseline**:

- A+ ce, Network+ ce, SSCP.
- Please note IAT Level II and Level III baselines are not required, but are acceptable.

**Computing Environment (CE)**:

- MCSA: Windows 10, MCSA: Windows Server 2012/2016, MCSE: Cloud Platform and Infrastructure.
- MCSE: Enterprise Devices and Apps, MCSE: Private Cloud, MCSE: Server Infrastructure.
- Microsoft Exam 70-398 - Planning for and Managing Devices in the Enterprise.
- Microsoft Exam 70-697 - Configuring Windows Devices.
- Microsoft Exam 70-698 - Installing and Configuring Windows 10.
- Server +.

**Material and Equipment Used**:

- Desktop computer, printer/copier, digital sender, telephones, Remedy 7.6, Microsoft Exchange Server 2007, Print Queue Management, Army Gold Master/Universal Gold Master, Microsoft Office with a focus on Outlook 2007, and Microsoft Internet Explorer.

**Working Environment and Physical Activities**:

- Working environment will be in an open office area. Individual must be able to lift up to 20 lbs unassisted.
- Work environment will be very hot due to climatic conditions within the region.
- Personnel will also be required to sit and talk on the phone for long periods of time.

We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.


. Reasonable accommodation requests are considered on a case-by-case basis.

**Shift***: Variable

**Job**

Overview

Exp: 3 + Years

Qualification: Any degree

Responsibilities

• Designing and creating engineering specifications for software programs and applications.
• Coding, modifying, testing and debugging programs according to design specifications.
• Working with quality assurance to develop software test plans.
• Collaborating with hardware engineers to assess and test hardware and software interaction.
• Implementing a specific development methodology.
• Documenting software specifications.
• Developing software prototypes.

Skills & Experience

• Experience in Java and C++.
• Experience in RDBMS and SQL; Cassandra is an added advantage.
• Excellent knowledge in OOAD, architectural and design patterns.
• Excellent UNIX, shell scripting; knowledge of Perl/Python is an added advantage.
• Strong English written and verbal communication skills.
• Knowledge of Web Technologies.
• Familiarity with version control tools like GIT/GitHub.
• 8) Should have participated in, and be familiar with, Agile (Scrum) project methodology and practices.

Additional Requirements

• 2 or more years' experience in one or more of the following areas: Customer Support, Financial Services, or PayPal Operations.
• Willing to work on shift (24/7).

Education

Bachelor's degree in computer science, electrical engineering, computer engineering or related field.

Job Details

• Job Type: Contract To Hire
• Job Category: Software Developer
• Job Positions: 8

We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.

Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.

Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies.

About the position

We're looking for a Middle Technical Support Specialist to provide L1-L2 support to internal employees with technical issues, managing accounts and access in company systems, and helping maintain IT infrastructure. This role provides an opportunity to learn/develop skills in IT infrastructure, and gradually grow into automation and DevOps.

Responsibilities

• Provide first- and second-line technical support to colleagues, ensuring timely resolution of requests and issues
• Administer user accounts, groups, and permissions within Google Workspace
• Manage support requests via email and ticketing systems (e.g., Jira, Freshdesk)
• Execute basic tasks related to VPN configuration, access management, and account migrations
• Contribute to task automation by developing scripts and configuring systems
• Collaborate with the IT Infrastructure and DevOps team to support daily operations and projects

Requirements

• At least 2-3 years of experience as a 1st and 2nd-line Technical Support Engineer
• Basic knowledge of Linux command-line tools, with willingness to expand expertise
• Understanding of networking fundamentals, access controls, and VPNs at a basic level
• Strong interpersonal and communication skills, with a structured and user-focused approach to support
• A proactive problem-solving attitude, demonstrating a willingness to learn and take initiative
• Interest in DevOps, IT infrastructure, or systems administration as a career path

We offer

• Long-term service agreement contract with QIC
• We are diverse - our digital nomads work remotely from 25 different countries
• Payment in US dollars monthly to your bank account using SWIFT
• Full-time remote, work schedule: 5 days per week, Sunday to Thursday
• Vacation policy: Qatar Holiday Calendar, 20 workdays of vacation, and 10 sick days
• Performance reviews are conducted twice a year, with the possibility of a raise in March and September
• Potential opportunity to apply for a Qatar ID and relocation to Doha, Qatar

Quality healthcare, wherever you are in the world-with up to $1,500 in dental coverage included.

Language classes

Master communication. Learn English, Arabic-or any second language of your choice.

Mental health support

Wellbeing isn't optional. Get access to services like Yasno-with 70% covered-and recharge with 3 extra Mental Health Days each year.

Tax consultations

We'll guide you through the complexity of local and international tax rules.

Your growth is our shared goal. We'll support it with $600/year for additional courses, plus internal workshops.

QIC running club

Join our Strava club for weekly motivation, coaching, and marathon support.

USD, EUR, or AED salary payouts

Get paid in USD, EUR, or AED-whichever fits your setup best.

Extra paid leave

Enjoy generous vacation time, paid sick leave, and bonus days for years of service.

Technologies we work with

We are open to working with new stacks and technologies that can help us build the best solutions on the market

Overview

Exp: 3 + Years

Qualification: Any degree

Responsibilities

• Designing and creating engineering specifications for software programs and applications.
• Coding, modifying, testing and debugging programs according to design specifications.
• Working with quality assurance to develop software test plans.
• Collaborating with hardware engineers to assess and test hardware and software interaction.
• Implementing a specific development methodology.
• Documenting software specifications.
• Developing software prototypes.

Skills & Experience

• Experience in Java and C++.
• Experience in RDBMS and SQL; Cassandra is an added advantage.
• Excellent knowledge in OOAD, architectural and design patterns.
• Excellent UNIX, shell scripting; knowledge of Perl/Python is an added advantage.
• Strong English written and verbal communication skills.
• Knowledge of Web Technologies.
• Familiarity with version control tools like GIT/GitHub.
• 8) Should have participated in, and be familiar with, Agile (Scrum) project methodology and practices.

Additional Requirements

• 2 or more years’ experience in one or more of the following areas: Customer Support, Financial Services, or PayPal Operations.
• Willing to work on shift (24/7).

Education

Bachelor’s degree in computer science, electrical engineering, computer engineering or related field.

Job Details

• Job Type: Contract To Hire
• Job Category: Software Developer
• Job Positions: 8

#J-18808-Ljbffr

Experience: 3+ Years

Qualification: Any degree

Job Description:

We are seeking a Software Developer with the following qualifications:

1. 3 to 5 years of experience in software development.
2. Core skills in JavaScript, REST API, and programming in any language (Java/PHP/Python/.NET).
3. 2 or more years of experience in one or more of the following areas: Customer Support, Financial Services, or PayPal Operations.
4. Strong English written and verbal communication skills.
5. Willingness to work on shifts (24/7).
6. Designing and creating engineering specifications for software programs and applications.
7. Coding, modifying, testing, and debugging programs according to design specifications.
8. Working with quality assurance to develop software test plans.
9. Collaborating with hardware engineers to assess and test hardware and software interaction.
10. Implementing a specific development methodology.
11. Documenting software specifications.
12. Developing software prototypes.
13. Experience in Java and C++.
14. Experience in RDBMS and SQL; experience in Cassandra is an added advantage.
15. Excellent knowledge in practicing OOAD, architectural and design patterns.
16. Proficient in UNIX and Shell scripting; knowledge of Perl/Python is an added advantage.
17. Familiarity with web technologies.
18. Familiarity with version control tools like GIT/Github.
19. Participation in and familiarity with Agile (Scrum) project methodology and practices.

Education: Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering, or related field.

Job Type: Contract To Hire

Job Category: Software Developer

Job Positions: 8

#J-18808-Ljbffr

Salary Range: QAR 8,000 - 10,000

Hiring Preference: Local candidates only

Vacancies: 1

Industry: IT / Fintech

Experience Required: Expertise in Vending Machines, Kiosks, or similar systems.

Premium Solutions Consultancy is hiring a Technical Support Specialist for a leading client in the IT industry in Qatar. The selected candidate will provide comprehensive technical support for vending machines, kiosks, and related systems, ensuring optimal functionality and customer satisfaction.

Key Responsibilities:

1. Configure, set up, and integrate vending machine systems, including hardware, software, and network connectivity.
2. Troubleshoot and resolve technical issues related to payment systems, product dispensing mechanisms, user interfaces, and remote management software.
3. Deploy software updates, firmware upgrades, and patches for vending machine operating systems.
4. Diagnose and resolve hardware and software issues affecting vending machine performance, such as payment failures, mechanical malfunctions, and network connectivity problems.
5. Provide end-user support to customers and operators, including system diagnostics and operational guidance.
6. Ensure secure configuration and compliance of vending machine systems with company standards.

Qualifications:

• Degree or certification in Computer Science, IT, Electronics, or a related technical field is preferred.
• 3-5 years of experience in managing vending machines, kiosks, or similar systems, particularly in the electronic payments or fintech solutions sector.
• Prior experience in the GCC market.

Skills & Attributes:

• Strong troubleshooting and diagnostic skills for hardware and software issues.
• Familiarity with embedded systems, networks, and vending technologies.
• Excellent communication and customer support skills.
• Ability to work independently and meet technical challenges efficiently.

How to Apply:

Send your updated CV to with "Technical Support Specialist" in the subject line.

#J-18808-Ljbffr

We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.

Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.

Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies.

About the position

We’re looking for a Middle Technical Support Specialist to provide L1–L2 support to internal employees with technical issues, managing accounts and access in company systems, and helping maintain IT infrastructure. This role provides an opportunity to learn/develop skills in IT infrastructure, and gradually grow into automation and DevOps.

Responsibilities

• Provide first- and second-line technical support to colleagues, ensuring timely resolution of requests and issues
• Administer user accounts, groups, and permissions within Google Workspace
• Manage support requests via email and ticketing systems (e.g., Jira, Freshdesk)
• Execute basic tasks related to VPN configuration, access management, and account migrations
• Contribute to task automation by developing scripts and configuring systems
• Collaborate with the IT Infrastructure and DevOps team to support daily operations and projects

Requirements

• At least 2-3 years of experience as a 1st and 2nd-line Technical Support Engineer
• Basic knowledge of Linux command-line tools, with willingness to expand expertise
• Understanding of networking fundamentals, access controls, and VPNs at a basic level
• Strong interpersonal and communication skills, with a structured and user-focused approach to support
• A proactive problem-solving attitude, demonstrating a willingness to learn and take initiative
• Interest in DevOps, IT infrastructure, or systems administration as a career path

We offer

• Long-term service agreement contract with QIC
• We are diverse – our digital nomads work remotely from 25 different countries
• Payment in US dollars monthly to your bank account using SWIFT
• Full-time remote, work schedule: 5 days per week, Sunday to Thursday
• Vacation policy: Qatar Holiday Calendar, 20 workdays of vacation, and 10 sick days
• Performance reviews are conducted twice a year, with the possibility of a raise in March and September
• Potential opportunity to apply for a Qatar ID and relocation to Doha, Qatar

Quality healthcare, wherever you are in the world—with up to $1,500 in dental coverage included.

Language classes

Master communication. Learn English, Arabic—or any second language of your choice.

Mental health support

Wellbeing isn’t optional. Get access to services like Yasno—with 70% covered—and recharge with 3 extra Mental Health Days each year.

Tax consultations

We’ll guide you through the complexity of local and international tax rules.

Your growth is our shared goal. We’ll support it with $600/year for additional courses, plus internal workshops.

QIC running club

Join our Strava club for weekly motivation, coaching, and marathon support.

USD, EUR, or AED salary payouts

Get paid in USD, EUR, or AED—whichever fits your setup best.

Extra paid leave

Enjoy generous vacation time, paid sick leave, and bonus days for years of service.

Technologies we work with

We are open to working with new stacks and technologies that can help us build the best solutions on the market

#J-18808-Ljbffr