49 l3 Support jobs in Qatar

• Administer and maintain the Zoho One suite, including all 42+ applications, ensuring optimal performance and integration.
• Manage the print management server, handling configurations, user access, and troubleshooting print-related issues.
• Oversee the access control system, manage user access, schedules, and ensuring system security.
• Administer the digital signage system, creating and scheduling content for display across multiple branches.
• Manage the Microsoft 365 SharePoint environment, controlling user access and permissions for organizational documents.
• Administer NitroSign and Adobe Sign applications, managing electronic signatures and document workflows.
• Provide technical support for Microsoft Office applications, including troubleshooting and user assistance.
• Diagnose and resolve Wi-Fi and internet connectivity issues, ensuring network stability for all users.
• Manage LAN and WAN issues, maintaining network infrastructure across multiple locations.
• Provide L2/L3 technical support for software applications and infrastructure, resolving complex technical problems.
• Assist with the installation and configuration of desktop applications for user workstations.
• Manage IT support for clients in the coworking space, including network access, printing, and scanning.
• Perform webmaster duties for the parent company's server, managing cPanel accounts, DNS, domain names, and ensuring security and uptime.
• Manage and maintain WordPress websites, ensuring website functionality and security.
• Provide AV and presentation support for events and meetings, ensuring smooth operation of equipment.
• Administer the IP telephone system, managing phone configurations and troubleshooting issues.
• Manage IT operations across four branch locations, ensuring consistent support and network stability.
• Assist with annual IT budget preparation, comparing budgets, and managing contractor expenses.
• Lead IT infrastructure projects for new offices or expansions, overseeing contractor work and project completion.

Job Summary: Commercial Bank Innovation Services is seeking an Application Support Engineer for Wealth Management Systems. This role involves application management and providing L1 and L2 support for systems such as WMS (Wealth Management System) and PMS (Portfolio Management System). The candidate will collaborate with the L3 development team for upgrades, enhancements, and ongoing support.

1. Provide 1st and 2nd line support for banking applications including Brokerage systems, WMS, PMS, and AMS, focusing on upgrades, projects, and BAU activities.
2. Work with the Run the Bank team to maintain the technical aspects of investment applications, including analysis, design, and estimation of business requirements.
3. Develop in-depth knowledge of wealth investment systems through research and testing to serve as a Subject Matter Expert.
4. Conduct initial design reviews, recommend improvements, and suggest continuous enhancements.
5. Collaborate with data scientists, business users, project managers, and engineers to develop effective solutions.
6. Manage code migration across environments to ensure synchronized functionality.
7. Participate in knowledge transfer programs and continuously develop technical expertise.
8. Assist end users and the business in reporting to regulators by providing necessary reports.
9. Document processes and monitor application performance metrics.
10. Support new implementations and projects, including project management from an application support perspective.

Position: Application Engineer

Location: Al Wakrah, Qatar

Responsibilities

• Administer and maintain the Zoho One suite, including all 42+ applications, ensuring optimal performance and integration.
• Manage the print management server, handling configurations, user access, and troubleshooting print-related issues.
• Oversee the access control system, manage user access, schedules, and ensuring system security.
• Administer the digital signage system, creating and scheduling content for display across multiple branches.
• Manage the Microsoft 365 SharePoint environment, controlling user access and permissions for organizational documents.
• Administer NitroSign and Adobe Sign applications, managing electronic signatures and document workflows.
• Provide technical support for Microsoft Office applications, including troubleshooting and user assistance.
• Diagnose and resolve Wi-Fi and internet connectivity issues, ensuring network stability for all users.
• Manage LAN and WAN issues, maintaining network infrastructure across multiple locations.
• Provide L2/L3 technical support for software applications and infrastructure, resolving complex technical problems.
• Assist with the installation and configuration of desktop applications for user workstations.
• Manage IT support for clients in the coworking space, including network access, printing, and scanning.
• Perform webmaster duties for the parent company's server, managing cPanel accounts, DNS, domain names, and ensuring security and uptime.
• Manage and maintain WordPress websites, ensuring website functionality and security.
• Provide AV and presentation support for events and meetings, ensuring smooth operation of equipment.
• Administer the IP telephone system, managing phone configurations and troubleshooting issues.
• Manage IT operations across four branch locations, ensuring consistent support and network stability.
• Assist with annual IT budget preparation, comparing budgets, and managing contractor expenses.
• Lead IT infrastructure projects for new offices or expansions, overseeing contractor work and project completion.

Responsibilities

• Help design, build and continuously improve the clients online platform.
• Research, suggest and implement new technology solutions following best practices / standards.
• Take responsibility for the resiliency and availability of different products.
• Be a productive member of the team.

Requirements

• Minimum of 7 years of experience in Siemens Teamcenter implementation in a functional role.
• Collaborate with business units to gain an in-depth understanding of current processes, workflows, and requirements.
• Translate business needs into clear functional specifications for Teamcenter implementation.
• Identify gaps in existing systems and recommend solutions leveraging Teamcenter’s capabilities.
• Configure Teamcenter to align with the organization’s product lifecycle management (PLM) processes.
• Customize workflows, roles, and permissions within Teamcenter to meet functional requirements.
• Work closely with technical consultants to design and implement integrations between Teamcenter and other enterprise systems (e.g., ERP, CAD tools).
• Ensure smooth data migration, mapping, and validation throughout the implementation process.
• Prepare comprehensive documentation for configured workflows, processes, and user guides.
• Create functional specifications for custom developments and system enhancements.
• Assist in developing detailed project plans, timelines, and deliverables for the implementation.
• Monitor and report on project progress, ensuring alignment with goals, milestones, and deadlines.
• Proven expertise in configuring and deploying Teamcenter solutions within a PLM environment.
• Familiarity with Teamcenter modules such as BOM Management, Change Management, Workflow Designer, and Access Control.
• Basic understanding of PLM integrations with ERP systems and CAD tools (e.g., NX, SolidWorks).
• Knowledge of data migration strategies and tools relevant to PLM systems.

Job Description

• Administer and maintain the Zoho One suite, including all 42+ applications, ensuring optimal performance and integration.
• Manage the print management server, handling configurations, user access, and troubleshooting print-related issues.
• Oversee the access control system, manage user access, schedules, and ensuring system security.
• Administer the digital signage system, creating and scheduling content for display across multiple branches.
• Manage the Microsoft 365 SharePoint environment, controlling user access and permissions for organizational documents.
• Administer NitroSign and Adobe Sign applications, managing electronic signatures and document workflows.
• Provide technical support for Microsoft Office applications, including troubleshooting and user assistance.
• Diagnose and resolve Wi-Fi and internet connectivity issues, ensuring network stability for all users.
• Manage LAN and WAN issues, maintaining network infrastructure across multiple locations.
• Provide L2/L3 technical support for software applications and infrastructure, resolving complex technical problems.
• Assist with the installation and configuration of desktop applications for user workstations.
• Manage IT support for clients in the coworking space, including network access, printing, and scanning.
• Perform webmaster duties for the parent company's server, managing cPanel accounts, DNS, domain names, and ensuring security and uptime.
• Manage and maintain WordPress websites, ensuring website functionality and security.
• Provide AV and presentation support for events and meetings, ensuring smooth operation of equipment.
• Administer the IP telephone system, managing phone configurations and troubleshooting issues.
• Manage IT operations across four branch locations, ensuring consistent support and network stability.
• Assist with annual IT budget preparation, comparing budgets, and managing contractor expenses.
• Lead IT infrastructure projects for new offices or expansions, overseeing contractor work and project completion.

Skills

• Highly skilled and versatile IT professional with expertise in application support, system administration, network maintenance, and software development.
• Proven ability to manage a wide range of software applications and hardware systems, while providing exceptional technical assistance to both internal and external stakeholders.
• Adept at handling complex IT projects, budgeting, and ensuring seamless IT operations across multiple locations.
• Knowledge in programming languages such as Python, PHP, JavaScript and MySQL, PostgreSQL databases to implement middleware solutions for integrations.

Education

Information Technology, Information Systems, Computer Science, Computer Engineering or related field

Job Details

Job Location

Doha, Qatar

Company Industry

Real Estate

Company Type

Employer (Private Sector)

Job Role

Information Technology

Employment Status

Full time

Employment Type

Employee

Preferred Candidate

Career Level

Mid Career

Residence Location

Qatar

Gender

Male

Degree

Bachelor's degree

Role: Application support engineer

Location: Doha, Qatar

JOB OBJECTIVE

• As a
  Support and Maintenance Engineer
  working with the project support team in Qatar, you will ensure efficient operation and maintenance of implemented Digital Identity & Trust Services solution to provide and sustain operational excellence.

ROLES & RESPONSIBILITIES

• Answer calls, provide appropriate solutions to customer issues within agreed timelines, and ensure their satisfactory closure.
• Ready to work on 24/7 Shifts.
• Assist customers in troubleshooting and solving incidents or escalating to the L3 team, if needed.
• Execute planned daily maintenance operations on the deployed solution to have the most uptime as per SLA.
• Ensure accurate historical incident data storage with quick access for problem solving.
• Log system details to assist in generation of weekly, monthly, and quarterly technical activity and KPI reports.
• Engage in software acceptance and integration before site deployment.
• Participate in product migration and deployment at customer sites.
• Stay up to date with industry best practices, emerging technologies, and security threats in a distributed environment.
• Train customers and other team members on the solution and technology whenever required.

WORK EXPERIENCE REQUIREMENTS

• Proven experience as an application support and maintenance engineer, with a minimum of 7 to 8 years of experience in a distributed environment.
• Extensive understanding of Windows and RedHat Linux.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues in a distributed environment.
• TECHNICAL EXPERIENCE
• Java and .NET integration level experience using Microsoft's latest technology stack (.net core, MVC, C#, web forms, APIs, etc)
• Webservice/REST API, SoapUI, JavaScript Framework, HTML/CSS.
• Microservices on Kubernetes, Docker, and Containers on both local and cloud platforms.
• Identity Access Management (SAML, OpenID, Oauth 2.0, etc.,)
• Webservices, Middleware (JBoss, Wildfly, Tomcat, etc.,)
• IIS, Apache Web Server, Active Directory, LDAP services
• CI/CD (Mercurial, Git, Maven, Jenkins) will be an added advantage.
• Working knowledge on Database (Oracle, MSSQL, MySQL, MongoDB) will be an added advantage.

QUALIFICATION, CERTIFICATION & EDUCATIONAL REQUIREMENTS

• You must have a bachelor's degree in computer science or equivalent.
• Certifications in Microsoft and Red Hat technology will be an added advantage.
• You must be fluent in English. Knowledge of Arabic will be an added advantage.
• Strong communication and interpersonal skills are necessary, with the ability to work effectively in a team environment and customer oriented.

DESIRABLE TECHNICAL SKILLS

• A good understanding of IAM Solution and HSM.
• Supporting and troubleshooting applications on the Android and iOS platforms
• VMware infrastructure.
• Storage and SAN
• Backup solution

About Commercial Bank Of Qatar
Commercial Bank, founded in 1975 and headquartered in Doha, plays a vital role in Qatar's economic development by offering a range of personal, business, government, international and investment services. We believe in empowering our employees, providing them with opportunities for growth and professional development.

By Joining us, you'll be part of a workplace culture that fosters innovation, supports work-life balance, and encourages you to reach your full potential.

Join us in shaping the future of banking

Job Summary
We are Looking for an application support engineer - Trade Finance will be part of Channels & Payments team and should ensure safe, secure and reliable running of business applications as a key priority. The Applicant should possess relevant experience of 5- 6 years in Banking Application support with sound analytical skills .

This position has no direct reports. The role also works with Application support teams across the banking domains to support customer and staff needs.

*Key Accountabilities *

• Providing 24 X 7 first and second level technical support for Banking Applications including Finastra Fusion Banking Trade Innovation (FBTI), and integrated systems.
• Troubleshoot and resolve issues reported by users, coordinating and escalating complex problems to the third level support or Application Vendor.
• Performing preventive maintenance activities on Banking Applications including Finastra Fusion Banking Trade Innovation (FBTI), and integrated systems.
• Develop and maintain technical documentation, including comprehensive knowledge base of reported issues and their resolutions.
• Proactively monitor system performance to identify and fix potential issues before they impact users or system performance.
• Provide training to users on new features and functionalities of trade applications.
• Participate in testing and deployment of new application versions and fix on business applications.

Work independently and with the team to analyse issues/queries and understand new requirements to provide acceptable solution

*Qualification, Experience
Required Qualifications *

• Bachelor's degree in information technology, Information Technology, or related field

Required Experience

• 5+ years' working experience and knowledge of IT services and system development.
• Banking knowledge with Finastra Fusion Banking Trade Innovation (FBTI) experience is a must
• Strong understanding of FBTI data structure, Trade Process/Trade accounting entries, SWIFT messages (MT & MX).
• Experience FBTI EOD process and FBTI integrations
• Functional configurations/parameterization on FBTI and FBTI application integrations.
• Basic Knowledge in SQL queries for data extraction and analysis
• Good understanding in messaging and APIs like MQ, REST/SOAP
• Familiarity with application performance monitoring tools (e.g., Nagios, App Dynamics, Splunk etc.)
• Experience with AML applications like FIRCOSoft, Kyai OMNI is a plus
• Certification in IT Service Management - ITIL
• Expert in functional release methodologies and best practices.
• Expert in QA metrics, defect metrics, and product quality trend analysis.
• Excellent project management skills.
• Ability to collaborate and communicate effectively.
• Good computer and MS office skills.

Arabic and English speaking preferred.

*Why Commercial Bank? *

• Best Performing Bank in Qatar in The Banker's prestigious Top 1000 World Banks Rankings 2025.
• Best Digital Bank in the Middle East 2024 by World Finance and Best Mobile Banking App in the Middle East 2024 by Global Finance.
• An Innovation-Driven, Digital-First Environment where employees work with the latest tools and technologies to redefine banking
• Opportunities for Global Partnerships & International Exposure, connecting employees with global networks and perspectives.
• A focus on Employee Well-being & Work-Life Balance, ensuring a healthy and supportive environment for all team members
• Competitive Compensation & Benefits that ensure our employees are rewarded for their dedication and performance
• A strong Commitment to Diversity, Equity & Inclusion, fostering a culture that values every individual's unique perspective

At Commercial Bank, we don't just offer careers, We shape futures by pioneering digital transformation in Qatar's banking sector, blending digital-first approach to redefine banking through innovative solutions.

Disclaimer
We appreciate your interest in joining CBQ Please note that only selected candidates will be contacted for further steps in the hiring process. This job posting is for informational purposes only, and CBQ reserves the right to modify, withdraw, or close it at any time without notice.

We are Hiring

Title - Application Support Analyst

Salary-13,000 QAR+ Benefits

Location - Qatar (Hiring Overseas)

Minimum Qualifications:

Must have bachelor's degree in IT or related major

Minimum Experience:

Minimum 8+ years of progressive experience within application support/IT operations organizations

Oracle Suite:

• Expertise in SQL/PLSQL & reports development (XML Publisher, RDF)

• Expertise in Oracle framework (OAF)

• Expertise in Oracle Workflow and AME

• Expertise in Oracle APEX

• Good knowledge in Oracle ERP P2P, O2C, EAM and HRMS processes

Microsoft Suite:

• Power Apps

• Power Automate

• Power BI

• Dataverse

• SharePoint On-Prem & Online

• Azure Functions

• .Net, MVC (Razor C#)

• SPFX development

Certifications Require -

Oracle and Microsoft certifications in relevant fields

ITIL foundation certification (preferred)

Azure fundamentals / Cloud certification is an advantage.

Job Specific Skills:

Ability to communicate and work with technical and non-technical audience

Sound analytical skills with the ability to successfully troubleshoot and solve problem

Ability to Perform ad-hoc task and analysis for the support team as needed Contribute to writing SQL, PLSQL, JAVA .NET Code and tools to assist Level1

support to diagnose and resolve incidents

Should be able to meet SLAS.