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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Software Engineer - L3 Support to…

…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location: This is a remote role, we have teams in all time zones.

The role entails

• Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
• Maintain a close working relationship with Canonical's Field, Support and product engineering teams
• Participate in upstream communities
• Develop bug fixes, backport patches, and work with upstream for inclusion
• Review code produced by other engineers
• Demonstrate good judgment in technical methods and techniques
• Prioritize work and manage your time effectively against those priorities
• Participate in team discussions to improve processes, tools, and documentation
• Maintain clear, technical and concise communications
• Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
  
  

• An exceptional academic track record
• Background in Computer Science, STEM or similar
• Experience with Linux and open source software
• Experience with at least one of Python, Go, C or C++ on Linux
• A drive to learn unfamiliar technology and deep-dive difficult issues
• Willingness to travel up to 4 times a year for internal events
  
  

• You love technology and working with brilliant people
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Software Development

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• Administer and maintain the Zoho One suite, including all 42+ applications, ensuring optimal performance and integration.
• Manage the print management server, handling configurations, user access, and troubleshooting print-related issues.
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• Administer NitroSign and Adobe Sign applications, managing electronic signatures and document workflows.
• Provide technical support for Microsoft Office applications, including troubleshooting and user assistance.
• Diagnose and resolve Wi-Fi and internet connectivity issues, ensuring network stability for all users.
• Manage LAN and WAN issues, maintaining network infrastructure across multiple locations.
• Provide L2/L3 technical support for software applications and infrastructure, resolving complex technical problems.
• Assist with the installation and configuration of desktop applications for user workstations.
• Manage IT support for clients in the coworking space, including network access, printing, and scanning.
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• Provide AV and presentation support for events and meetings, ensuring smooth operation of equipment.
• Administer the IP telephone system, managing phone configurations and troubleshooting issues.
• Manage IT operations across four branch locations, ensuring consistent support and network stability.
• Assist with annual IT budget preparation, comparing budgets, and managing contractor expenses.
• Lead IT infrastructure projects for new offices or expansions, overseeing contractor work and project completion.

Responsibilities

• Help design, build and continuously improve the clients online platform.
• Research, suggest and implement new technology solutions following best practices / standards.
• Take responsibility for the resiliency and availability of different products.
• Be a productive member of the team.

Requirements

• Minimum of 7 years of experience in Siemens Teamcenter implementation in a functional role.
• Collaborate with business units to gain an in-depth understanding of current processes, workflows, and requirements.
• Translate business needs into clear functional specifications for Teamcenter implementation.
• Identify gaps in existing systems and recommend solutions leveraging Teamcenter's capabilities.
• Configure Teamcenter to align with the organization's product lifecycle management (PLM) processes.
• Customize workflows, roles, and permissions within Teamcenter to meet functional requirements.
• Work closely with technical consultants to design and implement integrations between Teamcenter and other enterprise systems (e.g., ERP, CAD tools).
• Ensure smooth data migration, mapping, and validation throughout the implementation process.
• Prepare comprehensive documentation for configured workflows, processes, and user guides.
• Create functional specifications for custom developments and system enhancements.
• Assist in developing detailed project plans, timelines, and deliverables for the implementation.
• Monitor and report on project progress, ensuring alignment with goals, milestones, and deadlines.
• Proven expertise in configuring and deploying Teamcenter solutions within a PLM environment.
• Familiarity with Teamcenter modules such as BOM Management, Change Management, Workflow Designer, and Access Control.
• Basic understanding of PLM integrations with ERP systems and CAD tools (e.g., NX, SolidWorks).
• Knowledge of data migration strategies and tools relevant to PLM systems.

Responsibilities

• Administer and maintain the Zoho One suite, including all 42+ applications, ensuring optimal performance and integration.
• Manage the print management server, handling configurations, user access, and troubleshooting print-related issues.
• Oversee the access control system, manage user access, schedules, and ensuring system security.
• Administer the digital signage system, creating and scheduling content for display across multiple branches.
• Manage the Microsoft 365 SharePoint environment, controlling user access and permissions for organizational documents.
• Administer NitroSign and Adobe Sign applications, managing electronic signatures and document workflows.
• Provide technical support for Microsoft Office applications, including troubleshooting and user assistance.
• Diagnose and resolve Wi-Fi and internet connectivity issues, ensuring network stability for all users.
• Manage LAN and WAN issues, maintaining network infrastructure across multiple locations.
• Provide L2/L3 technical support for software applications and infrastructure, resolving complex technical problems.
• Assist with the installation and configuration of desktop applications for user workstations.
• Manage IT support for clients in the coworking space, including network access, printing, and scanning.
• Perform webmaster duties for the parent company's server, managing cPanel accounts, DNS, domain names, and ensuring security and uptime.
• Manage and maintain WordPress websites, ensuring website functionality and security.
• Provide AV and presentation support for events and meetings, ensuring smooth operation of equipment.
• Administer the IP telephone system, managing phone configurations and troubleshooting issues.
• Manage IT operations across four branch locations, ensuring consistent support and network stability.
• Assist with annual IT budget preparation, comparing budgets, and managing contractor expenses.
• Lead IT infrastructure projects for new offices or expansions, overseeing contractor work and project completion.

Job Summary: Commercial Bank Innovation Services is seeking an Application Support Engineer for Wealth Management Systems. This role involves application management and providing L1 and L2 support for systems such as WMS (Wealth Management System) and PMS (Portfolio Management System). The candidate will collaborate with the L3 development team for upgrades, enhancements, and ongoing support.

1. Provide 1st and 2nd line support for banking applications including Brokerage systems, WMS, PMS, and AMS, focusing on upgrades, projects, and BAU activities.
2. Work with the Run the Bank team to maintain the technical aspects of investment applications, including analysis, design, and estimation of business requirements.
3. Develop in-depth knowledge of wealth investment systems through research and testing to serve as a Subject Matter Expert.
4. Conduct initial design reviews, recommend improvements, and suggest continuous enhancements.
5. Collaborate with data scientists, business users, project managers, and engineers to develop effective solutions.
6. Manage code migration across environments to ensure synchronized functionality.
7. Participate in knowledge transfer programs and continuously develop technical expertise.
8. Assist end users and the business in reporting to regulators by providing necessary reports.
9. Document processes and monitor application performance metrics.
10. Support new implementations and projects, including project management from an application support perspective.

Position: Application Engineer

Location: Al Wakrah, Qatar

Responsibilities

• Help design, build and continuously improve the clients online platform.
• Research, suggest and implement new technology solutions following best practices / standards.
• Take responsibility for the resiliency and availability of different products.
• Be a productive member of the team.

Requirements

• Minimum of 7 years of experience in Siemens Teamcenter implementation in a functional role.
• Collaborate with business units to gain an in-depth understanding of current processes, workflows, and requirements.
• Translate business needs into clear functional specifications for Teamcenter implementation.
• Identify gaps in existing systems and recommend solutions leveraging Teamcenter’s capabilities.
• Configure Teamcenter to align with the organization’s product lifecycle management (PLM) processes.
• Customize workflows, roles, and permissions within Teamcenter to meet functional requirements.
• Work closely with technical consultants to design and implement integrations between Teamcenter and other enterprise systems (e.g., ERP, CAD tools).
• Ensure smooth data migration, mapping, and validation throughout the implementation process.
• Prepare comprehensive documentation for configured workflows, processes, and user guides.
• Create functional specifications for custom developments and system enhancements.
• Assist in developing detailed project plans, timelines, and deliverables for the implementation.
• Monitor and report on project progress, ensuring alignment with goals, milestones, and deadlines.
• Proven expertise in configuring and deploying Teamcenter solutions within a PLM environment.
• Familiarity with Teamcenter modules such as BOM Management, Change Management, Workflow Designer, and Access Control.
• Basic understanding of PLM integrations with ERP systems and CAD tools (e.g., NX, SolidWorks).
• Knowledge of data migration strategies and tools relevant to PLM systems.