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Software Engineer - L3 Support

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Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Software Engineer - L3 Support to…

…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location:

This is a remote role, we have teams in all time zones.

The role entails

Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software Maintain a close working relationship with Canonical's Field, Support and product engineering teams Participate in upstream communities Develop bug fixes, backport patches, and work with upstream for inclusion Review code produced by other engineers Demonstrate good judgment in technical methods and techniques Prioritize work and manage your time effectively against those priorities Participate in team discussions to improve processes, tools, and documentation Maintain clear, technical and concise communications Work from home and travel internationally up to 10% of work time for team meetings, events and conferences

What we are looking for in you

An exceptional academic track record Background in Computer Science, STEM or similar Experience with Linux and open source software Experience with at least one of Python, Go, C or C++ on Linux A drive to learn unfamiliar technology and deep-dive difficult issues Willingness to travel up to 4 times a year for internal events

Nice-to-have skills

You love technology and working with brilliant people You are curious, flexible, articulate, and accountable You value soft skills and are passionate, enterprising, thoughtful, and self-motivated You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme & Wellness Platform Opportunity to travel to new locations to meet colleagues Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

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Job Summary: Commercial Bank Innovation Services is seeking an Application Support Engineer for Wealth Management Systems. This role involves application management and providing L1 and L2 support for systems such as WMS (Wealth Management System) and PMS (Portfolio Management System). The candidate will collaborate with the L3 development team for upgrades, enhancements, and ongoing support.

Key Accountabilities:

1. Provide 1st and 2nd line support for banking applications including Brokerage systems, WMS, PMS, and AMS, focusing on upgrades, projects, and BAU activities.
2. Work with the Run the Bank team to maintain the technical aspects of investment applications, including analysis, design, and estimation of business requirements.
3. Develop in-depth knowledge of wealth investment systems through research and testing to serve as a Subject Matter Expert.
4. Conduct initial design reviews, recommend improvements, and suggest continuous enhancements.
5. Collaborate with data scientists, business users, project managers, and engineers to develop effective solutions.
6. Manage code migration across environments to ensure synchronized functionality.
7. Participate in knowledge transfer programs and continuously develop technical expertise.
8. Assist end users and the business in reporting to regulators by providing necessary reports.
9. Document processes and monitor application performance metrics.
10. Support new implementations and projects, including project management from an application support perspective.

Position: Application Engineer

Location: Al Wakrah, Qatar

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Direct message the job poster from Jaidah Group

The Level 1 IT Application Support Specialist is responsible for providing first-line support for business-critical applications. This role involves troubleshooting user issues, resolving incidents, escalating complex problems, and ensuring smooth operation of software systems used across the organization.

Role Accountabilities

• Respond to and resolve application-related support tickets in a timely manner.
• Provide technical assistance to end-users via phone, email, or ticketing system.
• Troubleshoot software issues and escalate unresolved problems to Level 2/3 support or vendors.
• Monitor application performance and report anomalies.
• Assist with user account setup, permissions, and access control.
• Document issues, solutions, and standard operating procedures.
• Support application rollouts, updates, and testing.
• Collaborate with IT teams to ensure system stability and user satisfaction.

Knowledge, Experience & Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.
• 1–2 years of experience in IT support or helpdesk environment.
• Familiarity with enterprise applications (e.g., ERP, CRM, HRIS).
• Good Knowledge of Microsoft Applications
• Basic understanding of databases, networking, and operating systems.
• Strong problem-solving and communication skills.
• Customer-focused mindset with attention to detail.

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Information Technology, Analyst, and Customer Service
• Industries Retail Motor Vehicles, IT System Operations and Maintenance, and Oil and Gas

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Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Jaidah Group The Level 1 IT Application Support Specialist is responsible for providing first-line support for business-critical applications. This role involves troubleshooting user issues, resolving incidents, escalating complex problems, and ensuring smooth operation of software systems used across the organization. Role Accountabilities Respond to and resolve application-related support tickets in a timely manner. Provide technical assistance to end-users via phone, email, or ticketing system. Troubleshoot software issues and escalate unresolved problems to Level 2/3 support or vendors. Monitor application performance and report anomalies. Assist with user account setup, permissions, and access control. Document issues, solutions, and standard operating procedures. Support application rollouts, updates, and testing. Collaborate with IT teams to ensure system stability and user satisfaction. Knowledge, Experience & Qualifications Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field. 1–2 years of experience in IT support or helpdesk environment. Familiarity with enterprise applications (e.g., ERP, CRM, HRIS). Good Knowledge of Microsoft Applications Basic understanding of databases, networking, and operating systems. Strong problem-solving and communication skills. Customer-focused mindset with attention to detail. Seniority level

Seniority level Associate Employment type

Employment type Full-time Job function

Job function Information Technology, Analyst, and Customer Service Industries Retail Motor Vehicles, IT System Operations and Maintenance, and Oil and Gas Referrals increase your chances of interviewing at Jaidah Group by 2x Get notified about new Information Technology Application Specialist jobs in

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Position : Application Support Engineer (Intellimatch)

Location: Qatar

QUALIFICATIONS, EXPERIENCE

Required Qualifications:

- Bachelor’s degree in Information Technology.

Required Experience:

- Relevant experience minimum of 5+ years in Banking domain, especially on managing reconciliation systems
- Strong knowledge in FIS Intellimatch is definitely preferred
- Experience in.NET
- Professional experience with Java 8/11
- Git, Maven, Jenkins Pipelines
- Spring Framework and Spring Boot Microservices
- Apache Kafka Event Streaming Platform
- Experience with Hibernate and JPA,
- REST, Swagger/OpenAPI
- Practical experience of SQL in relational databases like Oracle, DB2 or MSSQL Server

KEY ACCOUNTABILITIES/RESPONSIBILITES
- Providing 1st, 2nd and 3rd level support to Banking Operations such as Reconciliation system, Cheque clearing and teller systems in terms of upgrades and projects and BAU.
- HeShe must possess strong experience and knowledge in in particular FIS Intellimatch system such as building recon process (Recreator, Intellimatch, Admin) and ready implement end to recon processes including matching roles. Schedules and tasks automation.
- Develop in-depth knowledge of reconciliation systems through research and testing in order to act as a Subject Matter Expert with Property Managers.
- Provide recommendations for continuous improvements.
- Collaborate cross-functionally with data scientist, business users, project managers and other engineers to achieve elegant solutions.
- Vendor coordination for new developments, issues & fixes
- Ensure continuous knowledge development and participate effectively in knowledge transfers programs.
- Strong Capability to help end users and business in reporting to regulatory by providing the necessary reports.
- Supporting BCP & Disaster Recovery activities
- Data and servers monitoring.
- Extending support for new implementations and projects that would include manage projects from Application Support side.

Terms and conditions

Joining time frame: 2 weeks (maximum 1 month)

About Commercial Bank of Qatar

Commercial Bank, founded in 1975 and headquartered in Doha, plays a vital role in Qatar’s economic development by offering a range of personal, business, government, international and investment services. We believe in empowering our employees, providing them with opportunities for growth and professional development.

By Joining us, you’ll be part of a workplace culture that fosters innovation, supports work-life balance, and encourages you to reach your full potential.

Join us in shaping the future of banking!

Job Summary

We are Looking for an application support engineer - Trade Finance will be part of Channels & Payments team and should ensure safe, secure and reliable running of business applications as a key priority. The Applicant should possess relevant experience of 5- 6 years in Banking Application support with sound analytical skills .

This position has no direct reports. The role also works with Application support teams across the banking domains to support customer and staff needs.

Key Accountabilities

• Providing 24 X 7 first and second level technical support for Banking Applications including Finastra Fusion Banking Trade Innovation (FBTI), and integrated systems.
• Troubleshoot and resolve issues reported by users, coordinating and escalating complex problems to the third level support or Application Vendor.
• Performing preventive maintenance activities on Banking Applications including Finastra Fusion Banking Trade Innovation (FBTI), and integrated systems.
• Develop and maintain technical documentation, including comprehensive knowledge base of reported issues and their resolutions.
• Proactively monitor system performance to identify and fix potential issues before they impact users or system performance.
• Provide training to users on new features and functionalities of trade applications.
• Participate in testing and deployment of new application versions and fix on business applications.

Work independently and with the team to analyse issues / queries and understand new requirements to provide acceptable solution

Qualification, Experience

Required Qualifications :

Bachelor’s degree in information technology, Information Technology, or related field

Required Experience :

5+ years’ working experience and knowledge of IT services and system development.

Banking knowledge with Finastra Fusion Banking Trade Innovation (FBTI) experience is a must

Strong understanding of FBTI data structure, Trade Process / Trade accounting entries, SWIFT messages (MT & MX).

Experience FBTI EOD process and FBTI integrations

Functional configurations / parameterization on FBTI and FBTI application integrations.

Basic Knowledge in SQL queries for data extraction and analysis

Good understanding in messaging and APIs like MQ, REST / SOAP

Familiarity with application performance monitoring tools (e.g., Nagios, App Dynamics, Splunk etc.)

Experience with AML applications like FIRCOSoft, Kyai OMNI is a plus

Certification in IT Service Management - ITIL

Expert in functional release methodologies and best practices.

Expert in QA metrics, defect metrics, and product quality trend analysis.

Excellent project management skills.

Ability to collaborate and communicate effectively.

Good computer and MS office skills.

Arabic and English speaking preferred.

Why Commercial Bank?

Best Performing Bank in Qata r in The Banker’s prestigious Top 1000 World Banks Rankings 2025.

Best Digital Bank in the Middle East 2024 by World Finance and Best Mobile Banking App in the Middle East 2024 by Global Finance.

An Innovation-Driven, Digital-First Environment where employees work with the latest tools and technologies to redefine banking

Opportunities for Global Partnerships & International Exposure, connecting employees with global networks and perspectives.

A focus on Employee Well-being & Work-Life Balanc e, ensuring a healthy and supportive environment for all team members

Competitive Compensation & Benefits that ensure our employees are rewarded for their dedication and performance

A strong Commitment to Diversity, Equity & Inclusion , fostering a culture that values every individual’s unique perspective

At Commercial Bank, we don’t just offer careers, We shape futures by pioneering digital transformation in Qatar’s banking sector, blending digital-first approach to redefine banking through innovative solutions.

Disclaimer :

We appreciate your interest in joining CBQ! Please note that only selected candidates will be contacted for further steps in the hiring process. This job posting is for informational purposes only, and CBQ reserves the right to modify, withdraw, or close it at any time without notice.

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Experience: 3+ Years

Qualification: Any degree

Job Description:

We are seeking a Software Developer with the following qualifications:

1. 3 to 5 years of experience in software development.
2. Core skills in JavaScript, REST API, and programming in any language (Java/PHP/Python/.NET).
3. 2 or more years of experience in one or more of the following areas: Customer Support, Financial Services, or PayPal Operations.
4. Strong English written and verbal communication skills.
5. Willingness to work on shifts (24/7).
6. Designing and creating engineering specifications for software programs and applications.
7. Coding, modifying, testing, and debugging programs according to design specifications.
8. Working with quality assurance to develop software test plans.
9. Collaborating with hardware engineers to assess and test hardware and software interaction.
10. Implementing a specific development methodology.
11. Documenting software specifications.
12. Developing software prototypes.
13. Experience in Java and C++.
14. Experience in RDBMS and SQL; experience in Cassandra is an added advantage.
15. Excellent knowledge in practicing OOAD, architectural and design patterns.
16. Proficient in UNIX and Shell scripting; knowledge of Perl/Python is an added advantage.
17. Familiarity with web technologies.
18. Familiarity with version control tools like GIT/Github.
19. Participation in and familiarity with Agile (Scrum) project methodology and practices.

Education: Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering, or related field.

Job Type: Contract To Hire

Job Category: Software Developer

Job Positions: 8

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Client has around 1000 administrative users who operate Endpoints situated across various locations, including 15 remote sites and the headquarters (HQ). Approximately 70% of these users are based at the Client HQ, while the remaining users are dispersed among depots and bus stations. The users predominantly utilize Windows as their primary operating system, although some utilize other operating systems. They also rely on Microsoft Office 365 applications such as Outlook, Excel, and Word, along with third-party software.

Scope of Work

Service provider to extend Client Technical support team by three (3) skilled technical engineers to handle the daily tasks.

Scope :

1. Layer 1 and layer 2 support for users and endpoints

2. Setup and maintain any required software on users computers or any peripherals.

3. Solving and troubleshooting Network issues.

4. Record any incident or service requests on Client ServiceDesk system.

5. Supporting our users to secure and save their data.

6. List and record Client Endpoints such as computers, IP Phones, Laptops and printers on asset management system.

7. Ensure that endpoints have the latest updates and security software installed on it.

8. Setup and troubleshoot IOT devices on Client Fleet.

9. Create and report incidents related to security or any abnormal user / s or computer / s behaviour.

10. Managing file and print servers and applying users permissions.

11. Create and maintain Knowledgebase, (Technical guides, instructions, configuration steps).

12. Ensure that all security measurements applied on all endpoints

Experience and skills

Good skills in troubleshooting and discover the root cause.

Experience in different Operating systems for Mobile, computers, and terminals

Ability to set up and install any kind of software.

Ability to learn and educate Client users of any new application.

Has a solid knowledge of endpoint security and how to act against any cyber security attack.

Experience on IOT Devices and CCTV.

Certificates

Microsoft MCP, CompTIA A+, CompTIA N+, Azure Foundation, M365 administration or equivalent

Technical Support Engineer • Doha, Qatar

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Salary Range: QAR 8,000 - 10,000

Hiring Preference: Local candidates only

Vacancies: 1

Industry: IT / Fintech

Experience Required: Expertise in Vending Machines, Kiosks, or similar systems.

Premium Solutions Consultancy is hiring a Technical Support Specialist for a leading client in the IT industry in Qatar. The selected candidate will provide comprehensive technical support for vending machines, kiosks, and related systems, ensuring optimal functionality and customer satisfaction.

Key Responsibilities:

1. Configure, set up, and integrate vending machine systems, including hardware, software, and network connectivity.
2. Troubleshoot and resolve technical issues related to payment systems, product dispensing mechanisms, user interfaces, and remote management software.
3. Deploy software updates, firmware upgrades, and patches for vending machine operating systems.
4. Diagnose and resolve hardware and software issues affecting vending machine performance, such as payment failures, mechanical malfunctions, and network connectivity problems.
5. Provide end-user support to customers and operators, including system diagnostics and operational guidance.
6. Ensure secure configuration and compliance of vending machine systems with company standards.

Qualifications:

• Degree or certification in Computer Science, IT, Electronics, or a related technical field is preferred.
• 3-5 years of experience in managing vending machines, kiosks, or similar systems, particularly in the electronic payments or fintech solutions sector.
• Prior experience in the GCC market.

Skills & Attributes:

• Strong troubleshooting and diagnostic skills for hardware and software issues.
• Familiarity with embedded systems, networks, and vending technologies.
• Excellent communication and customer support skills.
• Ability to work independently and meet technical challenges efficiently.

How to Apply:

Send your updated CV to with "Technical Support Specialist" in the subject line.

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