30 l3 Support jobs in Qatar

Role: Application support engineer

Location: Doha, Qatar

JOB OBJECTIVE

• As a
  Support and Maintenance Engineer
  working with the project support team in Qatar, you will ensure efficient operation and maintenance of implemented Digital Identity & Trust Services solution to provide and sustain operational excellence.

ROLES & RESPONSIBILITIES

• Answer calls, provide appropriate solutions to customer issues within agreed timelines, and ensure their satisfactory closure.
• Ready to work on 24/7 Shifts.
• Assist customers in troubleshooting and solving incidents or escalating to the L3 team, if needed.
• Execute planned daily maintenance operations on the deployed solution to have the most uptime as per SLA.
• Ensure accurate historical incident data storage with quick access for problem solving.
• Log system details to assist in generation of weekly, monthly, and quarterly technical activity and KPI reports.
• Engage in software acceptance and integration before site deployment.
• Participate in product migration and deployment at customer sites.
• Stay up to date with industry best practices, emerging technologies, and security threats in a distributed environment.
• Train customers and other team members on the solution and technology whenever required.

WORK EXPERIENCE REQUIREMENTS

• Proven experience as an application support and maintenance engineer, with a minimum of 7 to 8 years of experience in a distributed environment.
• Extensive understanding of Windows and RedHat Linux.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues in a distributed environment.
• TECHNICAL EXPERIENCE
• Java and .NET integration level experience using Microsoft's latest technology stack (.net core, MVC, C#, web forms, APIs, etc)
• Webservice/REST API, SoapUI, JavaScript Framework, HTML/CSS.
• Microservices on Kubernetes, Docker, and Containers on both local and cloud platforms.
• Identity Access Management (SAML, OpenID, Oauth 2.0, etc.,)
• Webservices, Middleware (JBoss, Wildfly, Tomcat, etc.,)
• IIS, Apache Web Server, Active Directory, LDAP services
• CI/CD (Mercurial, Git, Maven, Jenkins) will be an added advantage.
• Working knowledge on Database (Oracle, MSSQL, MySQL, MongoDB) will be an added advantage.

QUALIFICATION, CERTIFICATION & EDUCATIONAL REQUIREMENTS

• You must have a bachelor's degree in computer science or equivalent.
• Certifications in Microsoft and Red Hat technology will be an added advantage.
• You must be fluent in English. Knowledge of Arabic will be an added advantage.
• Strong communication and interpersonal skills are necessary, with the ability to work effectively in a team environment and customer oriented.

DESIRABLE TECHNICAL SKILLS

• A good understanding of IAM Solution and HSM.
• Supporting and troubleshooting applications on the Android and iOS platforms
• VMware infrastructure.
• Storage and SAN
• Backup solution

Job Description

• Administer and maintain the Zoho One suite, including all 42+ applications, ensuring optimal performance and integration.
• Manage the print management server, handling configurations, user access, and troubleshooting print-related issues.
• Oversee the access control system, manage user access, schedules, and ensuring system security.
• Administer the digital signage system, creating and scheduling content for display across multiple branches.
• Manage the Microsoft 365 SharePoint environment, controlling user access and permissions for organizational documents.
• Administer NitroSign and Adobe Sign applications, managing electronic signatures and document workflows.
• Provide technical support for Microsoft Office applications, including troubleshooting and user assistance.
• Diagnose and resolve Wi-Fi and internet connectivity issues, ensuring network stability for all users.
• Manage LAN and WAN issues, maintaining network infrastructure across multiple locations.
• Provide L2/L3 technical support for software applications and infrastructure, resolving complex technical problems.
• Assist with the installation and configuration of desktop applications for user workstations.
• Manage IT support for clients in the coworking space, including network access, printing, and scanning.
• Perform webmaster duties for the parent company's server, managing cPanel accounts, DNS, domain names, and ensuring security and uptime.
• Manage and maintain WordPress websites, ensuring website functionality and security.
• Provide AV and presentation support for events and meetings, ensuring smooth operation of equipment.
• Administer the IP telephone system, managing phone configurations and troubleshooting issues.
• Manage IT operations across four branch locations, ensuring consistent support and network stability.
• Assist with annual IT budget preparation, comparing budgets, and managing contractor expenses.
• Lead IT infrastructure projects for new offices or expansions, overseeing contractor work and project completion.

Skills

• Highly skilled and versatile IT professional with expertise in application support, system administration, network maintenance, and software development.
• Proven ability to manage a wide range of software applications and hardware systems, while providing exceptional technical assistance to both internal and external stakeholders.
• Adept at handling complex IT projects, budgeting, and ensuring seamless IT operations across multiple locations.
• Knowledge in programming languages such as Python, PHP, JavaScript and MySQL, PostgreSQL databases to implement middleware solutions for integrations.

Education

Information Technology, Information Systems, Computer Science, Computer Engineering or related field

Job Details

Job Location

Doha, Qatar

Company Industry

Real Estate

Company Type

Employer (Private Sector)

Job Role

Information Technology

Employment Status

Full time

Employment Type

Employee

Preferred Candidate

Career Level

Mid Career

Residence Location

Qatar

Gender

Male

Degree

Bachelor's degree

About Commercial Bank Of Qatar
Commercial Bank, founded in 1975 and headquartered in Doha, plays a vital role in Qatar's economic development by offering a range of personal, business, government, international and investment services. We believe in empowering our employees, providing them with opportunities for growth and professional development.

By Joining us, you'll be part of a workplace culture that fosters innovation, supports work-life balance, and encourages you to reach your full potential.

Join us in shaping the future of banking

Job Summary
We are Looking for an application support engineer - Trade Finance will be part of Channels & Payments team and should ensure safe, secure and reliable running of business applications as a key priority. The Applicant should possess relevant experience of 5- 6 years in Banking Application support with sound analytical skills .

This position has no direct reports. The role also works with Application support teams across the banking domains to support customer and staff needs.

*Key Accountabilities *

• Providing 24 X 7 first and second level technical support for Banking Applications including Finastra Fusion Banking Trade Innovation (FBTI), and integrated systems.
• Troubleshoot and resolve issues reported by users, coordinating and escalating complex problems to the third level support or Application Vendor.
• Performing preventive maintenance activities on Banking Applications including Finastra Fusion Banking Trade Innovation (FBTI), and integrated systems.
• Develop and maintain technical documentation, including comprehensive knowledge base of reported issues and their resolutions.
• Proactively monitor system performance to identify and fix potential issues before they impact users or system performance.
• Provide training to users on new features and functionalities of trade applications.
• Participate in testing and deployment of new application versions and fix on business applications.

Work independently and with the team to analyse issues/queries and understand new requirements to provide acceptable solution

*Qualification, Experience
Required Qualifications *

• Bachelor's degree in information technology, Information Technology, or related field

Required Experience

• 5+ years' working experience and knowledge of IT services and system development.
• Banking knowledge with Finastra Fusion Banking Trade Innovation (FBTI) experience is a must
• Strong understanding of FBTI data structure, Trade Process/Trade accounting entries, SWIFT messages (MT & MX).
• Experience FBTI EOD process and FBTI integrations
• Functional configurations/parameterization on FBTI and FBTI application integrations.
• Basic Knowledge in SQL queries for data extraction and analysis
• Good understanding in messaging and APIs like MQ, REST/SOAP
• Familiarity with application performance monitoring tools (e.g., Nagios, App Dynamics, Splunk etc.)
• Experience with AML applications like FIRCOSoft, Kyai OMNI is a plus
• Certification in IT Service Management - ITIL
• Expert in functional release methodologies and best practices.
• Expert in QA metrics, defect metrics, and product quality trend analysis.
• Excellent project management skills.
• Ability to collaborate and communicate effectively.
• Good computer and MS office skills.

Arabic and English speaking preferred.

*Why Commercial Bank? *

• Best Performing Bank in Qatar in The Banker's prestigious Top 1000 World Banks Rankings 2025.
• Best Digital Bank in the Middle East 2024 by World Finance and Best Mobile Banking App in the Middle East 2024 by Global Finance.
• An Innovation-Driven, Digital-First Environment where employees work with the latest tools and technologies to redefine banking
• Opportunities for Global Partnerships & International Exposure, connecting employees with global networks and perspectives.
• A focus on Employee Well-being & Work-Life Balance, ensuring a healthy and supportive environment for all team members
• Competitive Compensation & Benefits that ensure our employees are rewarded for their dedication and performance
• A strong Commitment to Diversity, Equity & Inclusion, fostering a culture that values every individual's unique perspective

At Commercial Bank, we don't just offer careers, We shape futures by pioneering digital transformation in Qatar's banking sector, blending digital-first approach to redefine banking through innovative solutions.

Disclaimer
We appreciate your interest in joining CBQ Please note that only selected candidates will be contacted for further steps in the hiring process. This job posting is for informational purposes only, and CBQ reserves the right to modify, withdraw, or close it at any time without notice.

Location

Doha, Qatar

Experience

5

Job Type

Outsourcing

Job Description

Job Title

Applications Development Consultant (.NET)

Department

Information Technology

Direct Supervisor

Lead of Application Development

Job Purpose:

Will be responsible for designing, executing, assessing, and troubleshooting software programs and applications which include: configuring, analyzing, designing, coding, developing, unit testing and documenting software specifications throughout the project life cycle. This responsibility will extend to contributing in the estimates of projects, the quality and timeliness of the deliverables and the project's compliance to the organizational processes and standards.

Tasks and duties:

Developing front end and back end applications and/or systems.

Designing and developing APIs.

Ensuring cross-platform optimization for mobile phones.

Troubleshooting issues in the product (application and data), database server, web server (IIS), and networks, to minimize the risk of disruptions.

Ensuring reviews are fully documented and actions are raised and fulfilled

Being involved in changes to the service operation tools, processes, and working practices.

Coordinating with Product Development and Implementation teams to support product updates.

Create security and data protection settings.

Build features and applications with a mobile responsive design.

Develop, test, and maintain web and web service applications built on open-source technologies.

Work closely with the Development team on analysis, requirements gathering and reporting project status.

Design, develop, and test applications in accordance with established standards.

Prepare reports on the status, operation and maintenance of the software.

Participle in any related solution reviews and design codes.

Develop and tune integrations between applications.

Analyze and resolve technical and application problems.

Ensure adherence to our internal procedures regarding Quality, Security, Incident Management, Problem Management, Change Management, and Service Level Management.

Provide end-to-end support/operations service to clients through investigation, diagnosis, and fix preparation. To provide the client means to resolve tickets and to provide information and knowledge about the solution.

Develop scripts for data rectification for data-related issues cause by a bug in the modules.

Find root causes through problem investigation and management to reduce incidents and increase customer satisfaction.

Adapt to different processes managing change lifecycle end to end in order to address clients demands and requests as fast as possible.

Perform health checks on the application level.

Qualifications and skills:

Bachelor's degree in computer science or computer engineering.

Minimum 5 Years of proven work experience, preferably within a technology organization as both a hands-on architect and/or a software engineer.

Proven experience as a .NET Developer.

Undertaking continuous improvement in the operation.

Strong experience and in-depth knowledge of .NET, ASP.NET Core, ASP.NET Razor, ASP.NET MVC, C#.NET, MS SQL Server

Strong experience in software Design Patterns (OOP, ), architecture style (SOA, REST, APIs) and architectural patterns (MVC, )

Solid knowledge and experience in JavaScript, HTML5, CSS3, Bootstrap.

Strong Experience with Web Services, WCF, OData, Web API

Experience with .NET (Entity Framework)

Experience with NoSQL databases (MongoDB, ) is preferable

Experience in any one of the modern JavaScript frameworks , , , .)

Experience with development source control (GitHub, TFS, ) and CI/CD (DevOps, GitHub Actions)

Azure App Services, and Azure Functions are preferable.

Strong knowledge of Software Development Life Cycle and Agile methodologies.

Excellent command of English language.

Very good analytical, creative problem-solving skills and have a keen eye for quality and details.

Fair knowledge of Phyton, AI, machine learning concepts is preferable.

Good knowledge of Docker or Kubernetes is preferable.

Able to write a clean/high-quality code.

Experience in SSO.

Hands-on unit testing.

Good understanding of security and scalability issues.

Experience with complex client-side data flows, consuming APIs and JSON.

Ability to multi-task, organize, and prioritize work.

kendo-UI (Telerik component) is preferable.

Mobile development is preferable.

Reporting Tools (like: SSRS, Telerik Reporting, Crystal Report,) is preferable.

Web Security Standard knowledge (OWASP) is preferable.

Skills

Information Technology, Cco, Tfs, Customer Satisfaction, Clo, Angular, Coo, Cro, Css, Ssrs, Unit Testing, Devops, Architectural Patterns, Azure, Bootstrap, Html, Product Development, Html5, Software Design, Mongodb, Java, Nosql, Wcf, , Json, Unit Test, Requirements Gathering, Design Patterns, Oop, Mvc, .net Mvc, Web Api, .net Core, Scala, Compliance, , Machine Learning, Change Management, Application Development, Agile Methodologies, Web Service, Javascript, .net, , Problem-solving Skill, Nosql Databases, Agile, Ms Sql Server, Problem-solving, Methodologies, Responsive Design, Iis, Entity Framework, Excel, Mobile Development, Incident Management, Sql Server, Crystal Report, Soa, Web Server, Sql, Problem Management, Css3, Docker, Software Development

We are Hiring

Title - Application Support Analyst

Salary-13,000 QAR+ Benefits

Location - Qatar (Hiring Overseas)

Minimum Qualifications:

Must have bachelor's degree in IT or related major

Minimum Experience:

Minimum 8+ years of progressive experience within application support/IT operations organizations

Oracle Suite:

• Expertise in SQL/PLSQL & reports development (XML Publisher, RDF)

• Expertise in Oracle framework (OAF)

• Expertise in Oracle Workflow and AME

• Expertise in Oracle APEX

• Good knowledge in Oracle ERP P2P, O2C, EAM and HRMS processes

Microsoft Suite:

• Power Apps

• Power Automate

• Power BI

• Dataverse

• SharePoint On-Prem & Online

• Azure Functions

• .Net, MVC (Razor C#)

• SPFX development

Certifications Require -

Oracle and Microsoft certifications in relevant fields

ITIL foundation certification (preferred)

Azure fundamentals / Cloud certification is an advantage.

Job Specific Skills:

Ability to communicate and work with technical and non-technical audience

Sound analytical skills with the ability to successfully troubleshoot and solve problem

Ability to Perform ad-hoc task and analysis for the support team as needed Contribute to writing SQL, PLSQL, JAVA .NET Code and tools to assist Level1

support to diagnose and resolve incidents

Should be able to meet SLAS.

Doha Bank is seeking a dynamic and experienced IT leader to head its Application Support division. This pivotal role oversees the performance, optimization, and strategic direction of key banking systems including Core Banking, Cards & Payments, Enterprise Channels, Business Applications, and the IT Service Desk.

Doha Bank is seeking a dynamic and experienced IT leader to head its Application Support division. This pivotal role oversees the performance, optimization, and strategic direction of key banking systems including Core Banking, Cards & Payments, Enterprise Channels, Business Applications, and the IT Service Desk.

About the Role
: As Department Head, you'll lead a high-performing team to ensure seamless operations, drive innovation, and deliver best-in-class technology solutions aligned with business goals. You'll collaborate across business units, IT teams, and external partners to enhance system reliability, user experience, and service delivery.

Responsibilities
:

• Manage end-to-end application support across multiple banking platforms.
• Ensure timely resolution of incidents and service requests, with a focus on minimizing downtime.
• Monitor system performance and lead continuous improvement initiatives.
• Implement ITSM processes (incident, problem, and change management) and ensure SLA compliance.
• Lead root cause analysis and corrective actions to prevent recurring issues.
• Collaborate with stakeholders on project planning, resource alignment, and delivery.
• Stay current with regulatory changes and ensure compliance across IT applications.
• Guide the development of KPIs and performance metrics for the department.
• Foster strong relationships across business and IT to support strategic decision-making.
• Oversee project workflows, budgets, and testing phases to ensure timely, profitable outcomes.

Qualifications & Experience Required
:

• Bachelor's degree in Computer Science, Information Systems, or related field.
• Minimum 15 years of experience in banking IT, with leadership in business applications.
• Proven expertise in managing enterprise software in financial environments.
• Strong command of agile, DevSecOps, and continuous integration methodologies.
• Deep understanding of banking systems and IT infrastructure.

Required Skills
:

• Leadership in business applications.
• Expertise in enterprise software management.
• Agile and DevSecOps methodologies.

Preferred Skills
:

• Experience in financial environments.
• Knowledge of IT infrastructure.

The Application Support Engineer is responsible to provide technical support and assistance to end-users or customers who are experiencing issues with software applications.

They are responsible for creating tickets, performing first level troubleshooting, diagnosing, and resolving software-related problems, as well as documenting and escalating issues when necessary.

L1 Application Support Engineers play a crucial role in ensuring the smooth operation and functionality of various software applications.

Operations & Services is a major part of the Business BU has a significant role to play in both the achievement of customer satisfaction and service delivery & assurance as defined in the annual business plans.

The Service Delivery & Assurance team offers installation and maintenance of a full range of complex and sophisticated solutions for Strategic Accounts, Commercial, Government & SME & SoHo customers and handles many complex Managed Solution including .

The L1 Application Support team is essential to service assurance as they ensure services are functioning properly and provide timely support to minimize downtime and prevent disruptions. They also identify and escalate issues to higher-level support teams, helping to maintain high service quality and customer satisfaction.

RESPONSIBILITIES

· Log incidents and provide first-level technical support to end-users regarding application issues or inquiries.

· Troubleshoot and resolve software and hardware problems related to the application.

· Providing software application support under the supervision of the Senior Engineer.

· Awareness of ITIL practices and industry standards. Logging, tracking, and managing incidents in a ticketing system

· Document and track support tickets, ensuring timely resolution and proper escalation if needed.

· Perform routine maintenance and upgrades to the application

· Monitor system performance and proactively identify potential issues or improvements.

· Collaborate with cross-functional teams, such as developers and system administrators.

· Collaborating with higher-level support teams or subject matter experts to escalate complex or critical issues for further investigation and resolution.

· Conduct user training and create user guides or documentation for the application.

· Participate in on-call rotations to provide after-hours support as needed.

· Sharing knowledge and best practices with team members to enhance overall technical expertise and improve support capabilities.

QUALIFICATION

· 2+ years of experience in technical support or a related field

· A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.

· Good understanding of ITIL frame work: Preferably ITIL foundation certified.

· Azure Az 900 Trained or Certified

· Experience troubleshooting software applications and identifying root causes of issues

· Familiarity with ticketing systems and incident management processes

· Knowledge of operating systems (e.g. Windows, Linux) and databases (e.g. SQL Server, Oracle)

· Understanding of networking concepts and protocols (e.g. TCP/IP, DNS, HTTP)

· Exceptional communication skills in English (& Arabic) to effectively communicate technical information to non-technical users.

· Experience collaborating with cross-functional teams, such as developers or system administrators

· Knowledge of ITIL framework or other service management methodologies is a plus

· Ability to work in a fast-paced environment and handle multiple priorities simultaneously

· Willingness to work outside of regular business hours when necessary (e.g. on-call support)

· Knowledge in data center Application Management and cloud environment management