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QNB3404 - Associate Corporate Customer Service (Qatarization) QNB3404 - Associate Corporate Customer Service (Qatarization)

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group’s products and services and encouraging customers to increase their business with the Group.

Essential Duties & Responsibilities By Dimensions

• Shareholder & Financial:
• Proactively market the Group’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
• Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
• Implements KPI’s and best practices for Officer, Corporate Customer Services
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Customer (Internal & External):
• Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
• Ensure customer satisfaction all times and resolve customer complaints timely and effectively.
• Attend and resolve all customer queries at the branch within specified TAT to ensure customer satisfaction.
• Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.
• Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
• Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives.
• To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
• Internal (Processes, Products, Regulatory):
• Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
• Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
• Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
• Coordinate with tellers and branch operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery.
• Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and scan approve customers’ signatures.
• Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.
• Refer to Manager, Customer Services for any unresolved queries on transactions handled.
• Monitor the service standards operational in the branch and look for creative ways to improve service delivery.
• Ensure compliance to internal service quality standards and compliance to audit requirements.
• Learning & Knowledge:
• Possess working knowledge of branch customer service to carry out duties and responsibilities.
• Identify related areas for professional development of self.
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.
  
  

Education/Experience Requirements

• Diploma degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
• No years of experience required
  
  

Note: you will be required to attach the following:

• Resume/CV
• Passport
• QID (Front and Back)
• Educational Certificates
• Birth Certificate

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QNB3404 - Associate Corporate Customer Service (Qatarization)

QNB3404 - Associate Corporate Customer Service (Qatarization)

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group’s products and services and encouraging customers to increase their business with the Group.

Essential Duties & Responsibilities By Dimensions

Shareholder & Financial: Proactively market the Group’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals. Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes. Implements KPI’s and best practices for Officer, Corporate Customer Services Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Customer (Internal & External): Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. Ensure customer satisfaction all times and resolve customer complaints timely and effectively. Attend and resolve all customer queries at the branch within specified TAT to ensure customer satisfaction. Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention. Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required. Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group. Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc. Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc. Coordinate with tellers and branch operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery. Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and scan approve customers’ signatures. Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary. Refer to Manager, Customer Services for any unresolved queries on transactions handled. Monitor the service standards operational in the branch and look for creative ways to improve service delivery. Ensure compliance to internal service quality standards and compliance to audit requirements. Learning & Knowledge: Possess working knowledge of branch customer service to carry out duties and responsibilities. Identify related areas for professional development of self. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field.

Education/Experience Requirements

Diploma degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), No years of experience required

Note: you will be required to attach the following:

Resume/CV Passport QID (Front and Back) Educational Certificates Birth Certificate

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QNB3404 - Associate Corporate Customer Service (Qatarization)

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QNB3404 - Associate Corporate Customer Service (Qatarization)

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QNB Group . About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has grown to become the largest bank in the Middle East and Africa (MEA) region. The group operates in over 31 countries across three continents, with more than 28,000 employees serving up to 20 million customers through 1,000 locations and an ATM network of 4,300 machines. QNB has received high credit ratings from agencies like S&P, Moody’s, and Fitch, and has won numerous awards. The bank is also active in community support programs. Job Purpose Summary The incumbent is responsible for providing efficient, friendly, and quality service to customers, answering queries, guiding them through banking procedures, and promoting the Group’s products and services to increase customer engagement and business growth. Essential Duties & Responsibilities Market the Group’s products proactively to increase sales and profitability, aiming to meet or exceed targets. Maintain high service standards and monitor KPIs for branch customer service performance. Promote cost efficiency and productivity improvements. Enhance customer satisfaction by delivering proactive, customer-driven service and resolving complaints promptly. Attend to customer queries, cross-sell products, and build strong relationships with customers and internal units. Ensure compliance with SLAs and coordinate with other departments for smooth operations. Assist customers with product inquiries, account opening, application procedures, and document processing. Support branch operations when needed, including teller responsibilities during peak times. Identify opportunities for professional development and stay updated with industry developments. Education/Experience Requirements Diploma or university degree in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology. No specific experience required. Applicants must attach a Resume/CV, Passport, QID (front and back), Educational Certificates, and Birth Certificate. Additional Details Seniority level: Entry level Employment type: Full-time Job function: Other Industry: Banking This job posting is active and open for applications.

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QNB3403 - Officer Corporate Customer Service (Qatarization)

QNB3403 - Officer Corporate Customer Service (Qatarization)

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group’s products and services and encouraging customers to increase their business with the Group.

Essential Duties & Responsibilities By Dimensions

Shareholder & Financial: Proactively market the Group’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals. Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes. Implements KPI’s and best practices for Officer, Corporate Customer Services Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Customer (Internal & External): Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. Ensure customer satisfaction all times and resolve customer complaints timely and effectively. Attend and resolve all customer queries at the branch within specified TAT to ensure customer satisfaction. Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention. Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required. Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group. Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc. Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc. Coordinate with tellers and branch operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery. Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and scan approve customers’ signatures. Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary. Refer to Manager, Customer Services for any unresolved queries on transactions handled. Monitor the service standards operational in the branch and look for creative ways to improve service delivery. Ensure compliance to internal service quality standards and compliance to audit requirements. Learning & Knowledge: Possess working knowledge of branch customer service to carry out duties and responsibilities. Identify related areas for professional development of self. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field.

Education/Experience Requirements

Diploma degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), No years of experience required

Note: you will be required to attach the following:

Resume/CV Passport QID (Front and Back) Educational Certificates Birth Certificate

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QNB3403 - Officer Corporate Customer Service (Qatarization)

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QNB3403 - Officer Corporate Customer Service (Qatarization)

role at

QNB Group QNB3403 - Officer Corporate Customer Service (Qatarization)

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QNB3403 - Officer Corporate Customer Service (Qatarization)

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QNB Group About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group’s products and services and encouraging customers to increase their business with the Group.

Essential Duties & Responsibilities By Dimensions

Shareholder & Financial: Proactively market the Group’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals. Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes. Implements KPI’s and best practices for Officer, Corporate Customer Services Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Customer (Internal & External): Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. Ensure customer satisfaction all times and resolve customer complaints timely and effectively. Attend and resolve all customer queries at the branch within specified TAT to ensure customer satisfaction. Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention. Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required. Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group. Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc. Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc. Coordinate with tellers and branch operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery. Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and scan approve customers’ signatures. Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary. Refer to Manager, Customer Services for any unresolved queries on transactions handled. Monitor the service standards operational in the branch and look for creative ways to improve service delivery. Ensure compliance to internal service quality standards and compliance to audit requirements. Learning & Knowledge: Possess working knowledge of branch customer service to carry out duties and responsibilities. Identify related areas for professional development of self. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field.

Education/Experience Requirements

Diploma degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), No years of experience required

Note: you will be required to attach the following:

Resume/CV Passport QID (Front and Back) Educational Certificates Birth Certificate

Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Other Industries Banking Referrals increase your chances of interviewing at QNB Group by 2x Sign in to set job alerts for “Customer Service Officer” roles.

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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The B2B Customer Service Representative (CSR) plays a key frontline role in supporting business customers by managing service-related inquiries, processing documentation, resolving customer requests and complaints, and ensuring data accuracy and customer satisfaction. The CSR will interact directly with business clients, providing timely, courteous, and solution-oriented support in accordance with organizational service standards.

Context:

As part of the Business Operations & Services division, the CSR handles service-related tasks across a large portfolio of business clients. This includes engaging with internal teams to support request execution, maintaining service quality, and promoting customer-centric interactions.

B. Key Responsibilities

Customer Support & Request Handling

Receive and process business customer requests and documentation related to services and updates.

Enter customer data and service information accurately into internal systems.

Respond to customer inquiries and complaints across various communication channels (Email, Live Chat, Applications, Fax, Social Media).

Follow up with customers regarding service status updates and ensure resolution of requests within defined timelines.

Escalate unresolved or complex issues to appropriate internal stakeholders for resolution.

Order Management & Service Coordination

Proactively monitor pending requests to ensure timely closure.

Identify data inconsistencies and initiate correction procedures.

Ensure proper handling and storage of documents as per internal policies.

Collaborate with cross-functional teams such as Technical Support and Data Management to address service-related issues.

Provide feedback on system usability and report any challenges encountered during operations.

Service Awareness & Communication

Educate business customers on available services and support tools.

Promote awareness of digital platforms and self-service solutions.

Support service improvement efforts through regular feedback and client insights.

Assist in generating scheduled and on-demand reports on service activities as needed.

C. Work Schedule

Rotational 24/7 shift coverage, including weekends and holidays.

D. Requirements

Willing and able to work full rotational shifts (including weekends and public holidays).

Must hold a valid Qatar ID (QID).

Can secure NOC/secondment from sponsor

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The B2B Customer Service Representative (CSR) plays a key frontline role in supporting business customers by managing service-related inquiries, processing documentation, resolving customer requests and complaints, and ensuring data accuracy and customer satisfaction. The CSR will interact directly with business clients, providing timely, courteous, and solution-oriented support in accordance with organizational service standards. Context: As part of the Business Operations & Services division, the CSR handles service-related tasks across a large portfolio of business clients. This includes engaging with internal teams to support request execution, maintaining service quality, and promoting customer-centric interactions. B. Key Responsibilities Customer Support & Request Handling Receive and process business customer requests and documentation related to services and updates. Enter customer data and service information accurately into internal systems. Respond to customer inquiries and complaints across various communication channels (Email, Live Chat, Applications, Fax, Social Media). Follow up with customers regarding service status updates and ensure resolution of requests within defined timelines. Escalate unresolved or complex issues to appropriate internal stakeholders for resolution. Order Management & Service Coordination Proactively monitor pending requests to ensure timely closure. Identify data inconsistencies and initiate correction procedures. Ensure proper handling and storage of documents as per internal policies. Collaborate with cross-functional teams such as Technical Support and Data Management to address service-related issues. Provide feedback on system usability and report any challenges encountered during operations. Service Awareness & Communication Educate business customers on available services and support tools. Promote awareness of digital platforms and self-service solutions. Support service improvement efforts through regular feedback and client insights. Assist in generating scheduled and on-demand reports on service activities as needed. C. Work Schedule Rotational 24/7 shift coverage, including weekends and holidays. D. Requirements Willing and able to work full rotational shifts (including weekends and public holidays). Must hold a valid Qatar ID (QID). Can secure NOC/secondment from sponsor

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QNB3326 - Senior Officer QNB First Customer Service (Qatarization)

About QNB

Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group operates in over 31 countries across three continents, providing a wide range of financial products and services. It employs over 28,000 staff serving up to 20 million customers through 1,000 branches and an ATM network of 4,300 machines. QNB has high credit ratings from agencies like S&P, Moody's, and Fitch, and has received numerous awards. It is also recognized as the most valuable bank brand in the Middle East and Africa and actively supports community initiatives.

Job Purpose Summary

The Senior Officer is responsible for delivering efficient, friendly, and high-quality customer service. This includes answering queries, providing information, guiding customers through banking procedures, marketing products, and encouraging use of e-channels. The role reflects the bank's brand values and requires up-to-date knowledge of services, products, and procedures to offer optimal solutions.

Essential Duties & Responsibilities

• Shareholder & Financial:
• Market the bank's products to increase sales and meet targets.
• Monitor and implement KPIs for branch service performance.
• Promote cost efficiency and productivity.
• Operate within delegated powers.

• Customer (Internal & External):
• Ensure customer satisfaction and resolve complaints promptly.
• Provide accurate information for audits and compliance.
• Assist customers with queries and requests.
• Maintain SLAs and build strong relationships with internal departments.

• Internal (Processes, Products, Regulatory):
• Act as the first point of contact for customer inquiries via phone or email.
• Manage branch traffic, promote self-service channels, and educate customers on digital banking.
• Resolve customer issues and direct them to appropriate staff.
• Perform tasks like account opening, data maintenance, and issuing certificates.
• Assist with loan applications and cross-sell products.
• Support branch operations during peak times and maintain good interdepartmental relationships.

Education/Experience Requirements

• College Diploma or Bachelor's degree in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or IT.
• No specific experience required.

Applicants need to attach their CV, Qatari ID, passport copy, educational certificates, and birth certificate.

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QNB3326 - Senior Officer QNB First Customer Service (Qatarization)

About QNB Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group operates in over 31 countries across three continents, providing a wide range of financial products and services. It employs over 28,000 staff serving up to 20 million customers through 1,000 branches and an ATM network of 4,300 machines. QNB has high credit ratings from agencies like S&P, Moody's, and Fitch, and has received numerous awards. It is also recognized as the most valuable bank brand in the Middle East and Africa and actively supports community initiatives. Job Purpose Summary The Senior Officer is responsible for delivering efficient, friendly, and high-quality customer service. This includes answering queries, providing information, guiding customers through banking procedures, marketing products, and encouraging use of e-channels. The role reflects the bank's brand values and requires up-to-date knowledge of services, products, and procedures to offer optimal solutions. Essential Duties & Responsibilities Shareholder & Financial: Market the bank's products to increase sales and meet targets. Monitor and implement KPIs for branch service performance. Promote cost efficiency and productivity. Operate within delegated powers. Customer (Internal & External): Ensure customer satisfaction and resolve complaints promptly. Provide accurate information for audits and compliance. Assist customers with queries and requests. Maintain SLAs and build strong relationships with internal departments. Internal (Processes, Products, Regulatory): Act as the first point of contact for customer inquiries via phone or email. Manage branch traffic, promote self-service channels, and educate customers on digital banking. Resolve customer issues and direct them to appropriate staff. Perform tasks like account opening, data maintenance, and issuing certificates. Assist with loan applications and cross-sell products. Support branch operations during peak times and maintain good interdepartmental relationships. Education/Experience Requirements College Diploma or Bachelor's degree in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or IT. No specific experience required. Applicants need to attach their CV, Qatari ID, passport copy, educational certificates, and birth certificate.

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