3 Lean Management jobs in Qatar
Program Manager Continuous Improvement
Posted today
Job Viewed
Job Description
Job title
Program Manager Continuous Improvement & Transformation
Ref #
Location
Qatar - Doha
Job family
Corporate & Commercial
- Closing date: 05-Oct-2025
*About Your Role *
You will support the discovery and shaping of transformation initiatives within specific business units and departments, ensuring alignment with strategic pillars. You will collaborate with senior leaders and other team members to drive change and innovation within their areas. You will contribute to the Deliver Sustainable Profit (DSP) program and selected strategic / innovation initiatives across the QR Group organization, working closely with Business Finance and other enabling units.
Strategic
- Support the transformation strategy for assigned divisions/departments
- Assist in identifying transformational initiatives and integrating them into an enterprise-wide roadmap
- Conduct 'As-Is' analysis to determine key transformation gaps and develop 'To-Be' state blueprints
- Support the team as the "go-to" business partner for all assigned departments and divisions, supporting them in implementing, measuring, and improving their business plans
- Support the relevant stakeholders to co-create change initiatives rather than simply supporting their execution
Operational
- Assist in developing a transformation model that supports rapid deployment and scalability of high-value initiatives
- Assist in creating transformation project plans, including scope definition and timelines
- Support the execution of transformation projects, collaborating with business units to ensure that strategies are co-created, implemented effectively, and continuously improved
- Monitor implementation progress against key milestones and assist in issue resolution.
- Support the transition from project mode to business-as-usual operations by embedding new ways of working into SOPs.
- Employ data analytics to inform decision-making and identify opportunities for improvement.
Stakeholder Engagement
- Support the transformation partner for business leaders, ensuring that all transformation initiatives are co-created and executed collaboratively, in collaboration with Corporate Development and Enterprise Data & Analytics (EDA)
- Work with external consultants, technology partners, and industry experts to bring leading transformation insights and execution into the Group
- Facilitate stakeholder engagement through cross-functional workshops
- Support implementation of comprehensive change management strategies and developing business cases to ensure smooth transitions and high adoption rates of new processes and systems.
- Support strong collaboration between IT, HR, Procurement and other business units to align transformation initiatives with overall business objectives. Support cross-functional teams to drive integrated solutions
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before. Together, everything is possible
Qualifications
- Bachelor's degree or equivalent with minimum 8 years of job-related experience.
- Minimum 5 years of experience in business transformation, process initiative, innovation, or operational strategy within large multinational organizations
- Consulting experience or background will be preferred
- Design Thinking experience will be preferred
- Proven experience in supporting large-scale transformations within complex organizations.
- Strong analytical skills with the ability to interpret data effectively.
- Excellent communication skills, both written and verbally
- Ability to influence at various levels within the organization
*About Qatar Airways Group *
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.
So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community
*About Qatar Airways Group *
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.
So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
Operational Excellence Officer
Posted today
Job Viewed
Job Description
Job Title: Operational Excellence Officer
Company : Nakilat Agency Company (NAC)
Location: Ras Laffan, Qatar
Job Summary and Purpose
Support the continuous improvement of Nakilat Agency policies, processes and procedures to improve the efficiency of its operations and processes.
In addition, the role is responsible to analyse Nakilat Agency corporate and operational objectives/KPI's, OPEX potential optimization initiatives, and customers' feedback and complaints, in coordination with the direct manager, and to support achieving the company's best interest.
Accountabilities
Key Accountabilities:
Operational Excellence and Continuous Improvement:
Assist in ensuring that operational services are provided as per the standards to meet Clients' expectations.
Promote the continuous improvement process as a core value in the day-to-day operational activities for better procedures and efficient workflow.
Assist in applying DMAIC (define, measure, analyze, improve & control) methodology during process improvement and while creating new processes to achieve Customer's needs and resolve complications.
Provide ongoing process evaluation support and hands-on expertise in Process Improvements, Delivery, and Implementation.
Develop and design appropriate tools to collect/measure and analyze Customer's feedback & complaints.
Support Management on optimizing OPEX and achieve business excellence by cost reduction initiatives.
Audits, Incident Investigation and Risk:
Carry out internal audits as appropriate to improve process and represent Nakilat Agency during internal and external audit and ensure timely closure of audit findings.
Facilitate incident investigations, corrective actions, disseminate circulars, carry out inductions & inspections.
Liaise with Corporate Risk & Information Security team on Business continuity plan, role matrix & risk assessments as directed by the Operational Excellence Supervisor.
Review and update Procedures through Management of Change process.
Initiatives' Management & Support:
Support Operational Excellence Supervisor to ensure accurate and timely billing of Ships Disbursement Accounts, and invoices collection and closure.
Assist in compiling business plans and budgets and in coordination with the Operational Excellence Supervisor.
Ensure maintenance of Nakilat Agency commercial licenses and their timely renewal in liaison with the respective functions and in coordination with the Operational Excellence Supervisor.
Ensure proper management of vendors agreement in coordination with supply team,
Support the information technology initiatives in coordination with the Information Technology department.
Oversee the general administrative support activities/services related to hotel accommodation, fleet (vehicles) management and any other administrative support to run Nakilat Agency operations efficiently.
Support the KPIs setting process for Nakilat Agency as well as the reporting against these KPIs in coordination with the Operational Excellence Supervisor and Nakilat Agency manager.
Key Result Areas
• Manage Continuous improvement of Nakilat Agency processes, procedures, and workflows.
• Manage Nakilat Agency OPEX as per budget and plan.
• Enhance Nakilat Agency customers' experience - Manage Customers' feedback & complaints.
• Set Nakilat Agency KPIs and track their implementation.
Qualifications, Experience and Job Skills
Qualifications:
• Bachelor's degree in Business Administration or any other related field.
Experience:
• Minimum of 3 years in a Shipping Agency or Maritime industry (Middle East experience is an advantage).
Job Specific Skills:
• Good knowledge of safety, commercial and statutory requirements, and regulations applicable to ports and vessels.
• Good knowledge of Windows Software and Microsoft office suite. Knowledge of SAP application will be an added advantage.
• Fluency in English (speaking, writing, reading). Arabic will be an advantage
Operational Excellence Officer
Posted today
Job Viewed
Job Description
Support the continuous improvement of Nakilat Agency policies, processes and procedures to improve the efficiency of its operations and processes.
In addition, the role is responsible to analyse Nakilat Agency corporate and operational objectives/KPI's, OPEX potential optimization initiatives, and customers' feedback and complaints, in coordination with the direct manager, and to support achieving the company's best interest.
Key Accountabilities:
Operational Excellence and Continuous Improvement:
1. Assist in ensuring that operational services are provided as per the standards to meet Clients' expectations.
2. Promote the continuous improvement process as a core value in the day-to-day operational activities for better procedures and efficient workflow.
3. Assist in applying DMAIC (define, measure, analyze, improve & control) methodology during process improvement and while creating new processes to achieve Customer's needs and resolve complications.
4. Provide ongoing process evaluation support and hands-on expertise in Process Improvements, Delivery, and Implementation.
5. Develop and design appropriate tools to collect/measure and analyze Customer's feedback & complaints.
6. Support Management on optimizing OPEX and achieve business excellence by cost reduction initiatives.
Audits, Incident Investigation and Risk:
7. Carry out internal audits as appropriate to improve process and represent Nakilat Agency during internal and external audit and ensure timely closure of audit findings.
8. Facilitate incident investigations, corrective actions, disseminate circulars, carry out inductions & inspections.
9. Liaise with Corporate Risk & Information Security team on Business continuity plan, role matrix & risk assessments as directed by the Operational Excellence Supervisor.
10. Review and update Procedures through Management of Change process.
Initiatives' Management & Support:
11. Support Operational Excellence Supervisor to ensure accurate and timely billing of Ships Disbursement Accounts, and invoices collection and closure.
12. Assist in compiling business plans and budgets and in coordination with the Operational Excellence Supervisor.
13. Ensure maintenance of Nakilat Agency commercial licenses and their timely renewal in liaison with the respective functions and in coordination with the Operational Excellence Supervisor.
14. Ensure proper management of vendors agreement in coordination with supply team,
15. Support the information technology initiatives in coordination with the Information Technology department.
16. Oversee the general administrative support activities/services related to hotel accommodation, fleet (vehicles) management and any other administrative support to run Nakilat Agency operations efficiently.
17. Support the KPIs setting process for Nakilat Agency as well as the reporting against these KPIs in coordination with the Operational Excellence Supervisor and Nakilat Agency manager.
Generic Accountabilities:
Quality, Health, Safety & Environment (QHSE):
18. Adhere to all relevant IMS policies, procedures, instructions, and controls so that NAKILAT provides safe, world class, secure and environmentally responsible service to customers, the public, and its own people.
19. Ensure NAC Employees compliance with Quality, Health, Safety and Environment elements in coordination with Corporate SHEQ.
Policies, Systems, Processes & Procedures:
20. Implement approved policies, processes, and procedures, and provide instructions to subordinates to ensure their proper implementation.
Others:
- Carry out any other duties as directed by the immediate supervisor.
- Manage Continuous improvement of Nakilat Agency processes, procedures, and workflows.
- Manage Nakilat Agency OPEX as per budget and plan.
- Enhance Nakilat Agency customers' experience - Manage Customers' feedback & complaints.
- Set Nakilat Agency KPIs and track their implementation.
Internal:
- Nakilat Agency Manager and Supervisors of Operations and Government Liaison.
- Nakilat Head Office - HR / SHEQ / IT / Immigration, Legal, GS, etc.
External:
- Port Authorities and Principles.
- Current and potential Customers
Qualifications:
- Bachelor's degree in Business Administration or any other related field.
Experience:
- Minimum of 3 years in a Shipping Agency or Maritime industry (Middle East experience is an advantage).
Job Specific Skills:
- Good knowledge of safety, commercial and statutory requirements, and regulations applicable to ports and vessels.
- Good knowledge of Windows Software and Microsoft office suite. Knowledge of SAP application will be an added advantage.
- Fluency in English (speaking, writing, reading). Arabic will be an advantage.
Department: Nakilat Agency
City: 1202
Job Segment: Information Security, QA, Administrative Assistant, Business Process, Quality Assurance, Technology, Quality, Administrative, Management
Apply now
Be The First To Know
About the latest Lean management Jobs in Qatar !