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Learning & Development Specialist – IKEA

Doha, Doha Al Fahim Group

Posted 6 days ago

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Job Description

Learning & Development Specialist – IKEA

Al Fahim Group - Doha, Qatar

Posted In 2/2/2014

Job Description

One of the companies bearing Al-Futtaim name is IKEA. IKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. At IKEA, our furniture is down to earth, straightforward, and inspiring, as are our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA, creating a better everyday life for the many isn't only our vision, it's our way of life!

To lead and support learning programmes and development strategies for the business through effective coordination with the Regional Learning & Development Manager and HR Business Partners. Focus on the development and maintenance of the IKEA training plan and individual development plans to secure excellence in business competency.

Job Category

Human Resources

Job Requirements Experience

Any

Career Level

Junior

Job Type

Full Time

Vacancies

2 Open Positions

Salary

Negotiable

Gender

Any

Degree Level

Bachelor's degree

Faculty / Institute

Any

Major

Human Resources

Age

Any

Nationality

Any

Residence Location

Any

Languages

Any

Own a Car

Any

Have Driving License

Any

Job Skills

Operational:

  • The JH is responsible for facilitating all orientation programmes for new co-workers and HR specific updates - using the Hej folder.
  • Ensure that candidates are inducted within their first three months using the Basic Job Knowledge and successfully complete their probation.
  • Train, develop, coach and mentor all co-workers in accordance with the IKEA culture.
  • Create and coordinate Induction plans for the new managers starting in the business.
  • Be the champion for technical and behavioural skills development.
  • Implement post-course assessment and action plans for the candidates following the in-house training courses to measure the productivity of the time spent in training.
  • Lead the learning and development process in the store by working in a proactive way.
  • Responsible for maintaining the co-workers knowledge on current training initiatives and trends via external networking (Inter-IKEA Systems B.V, toolbox) and the Al-Futtaim Training Centre.
  • Design training programs in line with the development requirements for the co-workers in the store (customer service expectations, on the floor training sessions) across all co-workers including night shifts.
  • Incorporate the training programs in the Commercial calendar as per the activities happening in the store.
  • Pro-actively manage attendance/non-attendance to training programmes.
  • Work with the regional L&D manager to support the AFTC curriculum of courses.

Commercial:

  • The JH needs to have a good understanding of the business requirements and will need to support the business with the right trainings at the right time.
  • Understand the ICSS results and suggest plans for improvement where necessary.
  • Spend time with the line managers on the shop floor to understand their needs in terms of people development as per the business requirements.
  • Organise team building activities to support the employees.
About The Company

Al Fahim Group is one of Abu Dhabi's most successful family businesses. The company was founded by the late Abdul Jalil Al Fahim in 1958, a visionary entrepreneur who led the company until his death in 1996. Today, it continues to be directed by a board composed of eight brothers, intrinsically motivated to preserve and enhance the business seeds sown by their father - for the good of the country and their compatriots.

As Abu Dhabi moves forward, Al Fahim Group continues to support the country's progress by servicing the needs of the new economy with excellence and quality - whether providing safe, reliable service and support to fuel the continued growth of Abu Dhabi's oil and gas fields; distributing top-quality, luxury cars to ensure its residents have the ways and means to travel the roads in comfort; building and managing world-class hotels and residences to accommodate a growing influx of tourists and residents; or investing in a broad portfolio of local, regional, and global interests to generate funds to support continued growth opportunities.

Company Industry

Business Services

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Learning & Development Specialist – IKEA

Doha, Doha Al Fahim Group

Posted 6 days ago

Job Viewed

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Job Description

Learning & Development Specialist – IKEA Al Fahim Group

- Doha, Qatar

Posted In

2/2/2014 Job Description One of the companies bearing Al-Futtaim name is IKEA. IKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. At IKEA, our furniture is down to earth, straightforward, and inspiring, as are our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA, creating a better everyday life for the many isn't only our vision, it's our way of life! To lead and support learning programmes and development strategies for the business through effective coordination with the Regional Learning & Development Manager and HR Business Partners. Focus on the development and maintenance of the IKEA training plan and individual development plans to secure excellence in business competency. Job Category

Human Resources Job Requirements

Experience

Any Career Level

Junior Job Type

Full Time Vacancies

2 Open Positions Salary

Negotiable Gender

Any Degree Level

Bachelor's degree Faculty / Institute

Any Major

Human Resources Age

Any Nationality

Any Residence Location

Any Languages

Any Own a Car

Any Have Driving License

Any Job Skills

Operational: The JH is responsible for facilitating all orientation programmes for new co-workers and HR specific updates - using the Hej folder. Ensure that candidates are inducted within their first three months using the Basic Job Knowledge and successfully complete their probation. Train, develop, coach and mentor all co-workers in accordance with the IKEA culture. Create and coordinate Induction plans for the new managers starting in the business. Be the champion for technical and behavioural skills development. Implement post-course assessment and action plans for the candidates following the in-house training courses to measure the productivity of the time spent in training. Lead the learning and development process in the store by working in a proactive way. Responsible for maintaining the co-workers knowledge on current training initiatives and trends via external networking (Inter-IKEA Systems B.V, toolbox) and the Al-Futtaim Training Centre. Design training programs in line with the development requirements for the co-workers in the store (customer service expectations, on the floor training sessions) across all co-workers including night shifts. Incorporate the training programs in the Commercial calendar as per the activities happening in the store. Pro-actively manage attendance/non-attendance to training programmes. Work with the regional L&D manager to support the AFTC curriculum of courses. Commercial: The JH needs to have a good understanding of the business requirements and will need to support the business with the right trainings at the right time. Understand the ICSS results and suggest plans for improvement where necessary. Spend time with the line managers on the shop floor to understand their needs in terms of people development as per the business requirements. Organise team building activities to support the employees. About The Company

Al Fahim Group is one of Abu Dhabi's most successful family businesses. The company was founded by the late Abdul Jalil Al Fahim in 1958, a visionary entrepreneur who led the company until his death in 1996. Today, it continues to be directed by a board composed of eight brothers, intrinsically motivated to preserve and enhance the business seeds sown by their father - for the good of the country and their compatriots. As Abu Dhabi moves forward, Al Fahim Group continues to support the country's progress by servicing the needs of the new economy with excellence and quality - whether providing safe, reliable service and support to fuel the continued growth of Abu Dhabi's oil and gas fields; distributing top-quality, luxury cars to ensure its residents have the ways and means to travel the roads in comfort; building and managing world-class hotels and residences to accommodate a growing influx of tourists and residents; or investing in a broad portfolio of local, regional, and global interests to generate funds to support continued growth opportunities. Company Industry

Business Services

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Learning & Development Officer

Doha, Doha Nakilat

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Overview

Develop, implement, and oversee soft skill training programs to enhance employee skills, knowledge, and performance, through assessing training needs, designing training materials, conducting sessions, and evaluating the effectiveness of training initiatives to ensure that employees are provided with the required development to fulfill their work requirements and the shipyard overall goals. In addition, support and facilitate the full performance management cycle in coordination with the HR Manager.

Responsibilities
  1. Learning & Development: Identify the soft skills training requirements for Qatar Shipyard employees by analyzing the outcomes of the learning needs analysis, capability evaluations, surveys, and other relevant data sources.
  2. Learning & Development: Develop Qatar Shipyard soft skills training plan and calendar to fulfill the identified training requirements.
  3. Learning & Development: Prioritize training resources considering the relevant requirements and identify budget requirements based on the outcomes of the TNA process, capability assessment, etc.
  4. Learning & Development: Manage and organize the development and start-up of new Training Programs as required such as Soft Skills Training Programs.
  5. Learning & Development: Assess, recommend, and select the most suitable training delivery approach / provider (i.e., Internal or external training, In-house / external Instructor, etc.).
  6. Learning & Development: Facilitate the delivery of the planned soft skills training and assess the effectiveness of the delivered training.
  7. Learning & Development: Monitor and manage the performance of the external trainers and instructors when applicable and conduct formal classroom observations to evaluate the effectiveness of delivered training programs and conduct consecutive feedback sessions as needed.
  8. Learning & Development: Ensure the best utilization of educational technology and training workshops to elevate the soft skill sets of the workforce to effectively meet job requirements.
  9. Learning & Development: Build and maintain effective relationships with internal and external stakeholders to ensure the trainings are delivered in a high-quality manner.
  10. Learning & Development: Facilitate or arrange train-the-trainer programs to build internal training capabilities.
  11. Performance Management: Manage all phases of Qatar Shipyard Performance Management cycle (planning, review, and appraisal).
  12. Performance Management: Support the Performance Improvement process for employees who are underperforming in their current roles by ensuring that Performance Improvement Plans are in place and well tracked.
  13. Continuous Improvement: Stay updated with industry trends, best practices, and new training methodologies.
  14. Continuous Improvement: Adjust training programs based on feedback and changing organizational needs.
  15. Administrative Duties: Maintain accurate records of training activities, attendance, and outcomes.
  16. Administrative Duties: Manage training budgets and resources efficiently.
  17. Policies, Systems, Processes & Procedures: Follow approved departmental policies, processes, and procedures.
  18. SHEQS: Adhere to all relevant SHEQS policies, procedures, instructions, and controls so that Qatar Shipyard Technology Solutions provides a safe, world-class, secure, and environmentally responsible service to customers, the public, and its own people.
  19. SHEQS: Prioritize own and colleagues' well-being while maintaining a safe and healthy work environment. Adheres to all health & safety protocols, participates in wellbeing & wellness Programs, and promptly reports any concerns regarding the wellbeing of oneself & others to foster a culture of best practice.
  20. Others: Carry out any other duties as directed by the immediate supervisor.
Competencies
  • Achievement Oriented
  • Collaboration & Teamwork
  • Customer Centricity
  • Drive Vision
  • Empower & Nurture Talent
  • Interactive Communication
  • Solution Oriented
Key Result Areas
  1. Effective and Timely Training Needs Analysis
  2. Effective and Timely Training Programs Identification, Development and Design & Delivery
  3. Performance Management cycle (Mid-Year review, Year-End Appraisal) Design & Implementation
  4. Timely and quality reporting and analysis of L&D related activities and progress
Interactions and Working Relations

Internal :

  • All employees in the company
  • Qatar Shipyard Technology Solutions different department / sections

External :

  • Professional Associations
  • External Training Companies
Purpose

Develop / review training content, deliver training, and manage Performance Management.

External Partners

Purpose :

  • To obtain best practices related to Training & Development.
  • Engaging external training providers for tendering and selection.
Qualifications, Experience and Job Skills Qualifications
  • Bachelor's degree in Business Administration, HR, or any other related field.
  • Certified Trainer with recognized Train the Trainer certification.
Experience
  • A minimum of 4 years' experience in a similar position.
  • Proven experience in designing, developing, and delivering training programs.
  • Previous experience in SuccessFactors' Performance Management domain is an added advantage.
Job Specific Competencies
  1. Behavioral Competency
    1. Drive Vision
    2. Collaboration & Teamwork
    3. Customer Centricity
    4. Achievement Oriented
    5. Interactive Communication
    6. Empower & Nurture Talent
    7. Solution Oriented
  2. Technical Competency
    1. Experience of the full lifecycle in the Learning and Development section
    2. Knowledge of Learning and Development principles and best practices, and content development
    3. Computer Literacy (Microsoft Office / Excel / PowerPoint)
    4. Performance Development & Management
    5. Strong presentation and facilitation skills
    6. Excellent communication and interpersonal skills
    7. Familiarity with e-learning platforms and instructional design software
    8. Strong organizational and time-management skills
    9. Knowledge of SAP Processes (preferable)
    10. Knowledge of Success Factor System (highly desirable)
    11. Reports & Presentations skills
    12. Knowledge and understanding of shipyard operations
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Learning & Development Specialist

Doha, Doha PricewaterhouseCoopers

Posted 7 days ago

Job Viewed

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Job Description

Overview "We are looking for an experienced Learning and Development Specialist to support the Middle East Tax and Legal Services L&D Director. You must possess good event & project management skills, manage processes and procedures, draft budgets for residential courses and for e-learn solutions, own and manage demanding and complex diaries, using initiative to solve any conflicts and liaising with internal and external clients to ensure all arrangements are made as appropriate."
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Trainer - Learning & Development

Doha, Doha Chalhoub Group

Posted 7 days ago

Job Viewed

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Job Description

Join to apply for the Trainer - Learning & Development role at Chalhoub Group

INSPIRE EXHILARATE DELIGHT. Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over seven decades, with a portfolio of brands and a presence across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. The Group delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps, supported by The Greenhouse - the Group's innovation hub, incubator, and accelerator for startups and emerging businesses.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, with forward thinking and future-proofing. The Group brings together over 16,000 professionals across eight countries in the Middle East, with a presence in LATAM, and holds multiple workforce recognitions and sustainability commitments.

What You'll Be Doing

As a Trainer for Learning & Development in Doha, you will play a critical part in shaping the learning culture within our retail teams across Qatar and India. You will deliver in-person sessions in Qatar and virtual training for India across core programs such as Retail Induction, Accreditation, Omnichannel, and Frontline Leadership. Your key responsibilities include the below:

  • Facilitate engaging and interactive sessions tailored to the needs of diverse audiences across locations.
  • Serve as a cultural ambassador and influencer on the employee experience through high-impact training delivery.
  • Collaborate with the Retail Academy and L&D teams to ensure consistency and alignment in training delivery.
  • Monitor participant engagement and provide feedback to improve learning outcomes.
  • Adapt training methods to cater to both in-market and virtual learning needs.
What You'll Need To Succeed
  • You are an Arabic speaker with 2 to 3 years of relevant experience in training, learning & development, or facilitation roles.
  • You are committed, outgoing, assertive, well-spoken, and demonstrate strong leadership skills.
  • You preferably have experience in the retail or hospitality fields.
What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

This advertiser has chosen not to accept applicants from your region.

Learning & Development Officer

Doha, Doha Nakilat

Posted 4 days ago

Job Viewed

Tap Again To Close

Job Description

Overview

Develop, implement, and oversee soft skill training programs to enhance employee skills, knowledge, and performance, through assessing training needs, designing training materials, conducting sessions, and evaluating the effectiveness of training initiatives to ensure that employees are provided with the required development to fulfill their work requirements and the shipyard overall goals. In addition, support and facilitate the full performance management cycle in coordination with the HR Manager.

Responsibilities
  1. Learning & Development: Identify the soft skills training requirements for Qatar Shipyard employees by analyzing the outcomes of the learning needs analysis, capability evaluations, surveys, and other relevant data sources.
  2. Learning & Development: Develop Qatar Shipyard soft skills training plan and calendar to fulfill the identified training requirements.
  3. Learning & Development: Prioritize training resources considering the relevant requirements and identify budget requirements based on the outcomes of the TNA process, capability assessment, etc.
  4. Learning & Development: Manage and organize the development and start-up of new Training Programs as required such as Soft Skills Training Programs.
  5. Learning & Development: Assess, recommend, and select the most suitable training delivery approach / provider (i.e., Internal or external training, In-house / external Instructor, etc.).
  6. Learning & Development: Facilitate the delivery of the planned soft skills training and assess the effectiveness of the delivered training.
  7. Learning & Development: Monitor and manage the performance of the external trainers and instructors when applicable and conduct formal classroom observations to evaluate the effectiveness of delivered training programs and conduct consecutive feedback sessions as needed.
  8. Learning & Development: Ensure the best utilization of educational technology and training workshops to elevate the soft skill sets of the workforce to effectively meet job requirements.
  9. Learning & Development: Build and maintain effective relationships with internal and external stakeholders to ensure the trainings are delivered in a high-quality manner.
  10. Learning & Development: Facilitate or arrange train-the-trainer programs to build internal training capabilities.
  11. Performance Management: Manage all phases of Qatar Shipyard Performance Management cycle (planning, review, and appraisal).
  12. Performance Management: Support the Performance Improvement process for employees who are underperforming in their current roles by ensuring that Performance Improvement Plans are in place and well tracked.
  13. Continuous Improvement: Stay updated with industry trends, best practices, and new training methodologies.
  14. Continuous Improvement: Adjust training programs based on feedback and changing organizational needs.
  15. Administrative Duties: Maintain accurate records of training activities, attendance, and outcomes.
  16. Administrative Duties: Manage training budgets and resources efficiently.
  17. Policies, Systems, Processes & Procedures: Follow approved departmental policies, processes, and procedures.
  18. SHEQS: Adhere to all relevant SHEQS policies, procedures, instructions, and controls so that Qatar Shipyard Technology Solutions provides a safe, world-class, secure, and environmentally responsible service to customers, the public, and its own people.
  19. SHEQS: Prioritize own and colleagues’ well-being while maintaining a safe and healthy work environment. Adheres to all health & safety protocols, participates in wellbeing & wellness Programs, and promptly reports any concerns regarding the wellbeing of oneself & others to foster a culture of best practice.
  20. Others: Carry out any other duties as directed by the immediate supervisor.
Competencies
  • Achievement Oriented
  • Collaboration & Teamwork
  • Customer Centricity
  • Drive Vision
  • Empower & Nurture Talent
  • Interactive Communication
  • Solution Oriented
Key Result Areas
  1. Effective and Timely Training Needs Analysis
  2. Effective and Timely Training Programs Identification, Development and Design & Delivery
  3. Performance Management cycle (Mid-Year review, Year-End Appraisal) Design & Implementation
  4. Timely and quality reporting and analysis of L&D related activities and progress
Interactions and Working Relations

Internal :

  • All employees in the company
  • Qatar Shipyard Technology Solutions different department / sections

External :

  • Professional Associations
  • External Training Companies
Purpose

Develop / review training content, deliver training, and manage Performance Management.

External Partners

Purpose :

  • To obtain best practices related to Training & Development.
  • Engaging external training providers for tendering and selection.
Qualifications, Experience and Job Skills Qualifications
  • Bachelor’s degree in Business Administration, HR, or any other related field.
  • Certified Trainer with recognized Train the Trainer certification.
Experience
  • A minimum of 4 years’ experience in a similar position.
  • Proven experience in designing, developing, and delivering training programs.
  • Previous experience in SuccessFactors’ Performance Management domain is an added advantage.
Job Specific Competencies
  1. Behavioral Competency
    1. Drive Vision
    2. Collaboration & Teamwork
    3. Customer Centricity
    4. Achievement Oriented
    5. Interactive Communication
    6. Empower & Nurture Talent
    7. Solution Oriented
  2. Technical Competency
    1. Experience of the full lifecycle in the Learning and Development section
    2. Knowledge of Learning and Development principles and best practices, and content development
    3. Computer Literacy (Microsoft Office / Excel / PowerPoint)
    4. Performance Development & Management
    5. Strong presentation and facilitation skills
    6. Excellent communication and interpersonal skills
    7. Familiarity with e-learning platforms and instructional design software
    8. Strong organizational and time-management skills
    9. Knowledge of SAP Processes (preferable)
    10. Knowledge of Success Factor System (highly desirable)
    11. Reports & Presentations skills
    12. Knowledge and understanding of shipyard operations

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This advertiser has chosen not to accept applicants from your region.

Trainer - Learning & Development

Doha, Doha Chalhoub Group

Posted 13 days ago

Job Viewed

Tap Again To Close

Job Description

Join to apply for the Trainer - Learning & Development role at Chalhoub Group

INSPIRE | EXHILARATE | DELIGHT. Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over seven decades, with a portfolio of brands and a presence across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. The Group delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps, supported by The Greenhouse – the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, with forward thinking and future-proofing. The Group brings together over 16,000 professionals across eight countries in the Middle East, with a presence in LATAM, and holds multiple workforce recognitions and sustainability commitments.

What You'll Be Doing

As a Trainer for Learning & Development in Doha, you will play a critical part in shaping the learning culture within our retail teams across Qatar and India. You will deliver in-person sessions in Qatar and virtual training for India across core programs such as Retail Induction, Accreditation, Omnichannel, and Frontline Leadership. Your key responsibilities include the below:

  • Facilitate engaging and interactive sessions tailored to the needs of diverse audiences across locations.
  • Serve as a cultural ambassador and influencer on the employee experience through high-impact training delivery.
  • Collaborate with the Retail Academy and L&D teams to ensure consistency and alignment in training delivery.
  • Monitor participant engagement and provide feedback to improve learning outcomes.
  • Adapt training methods to cater to both in-market and virtual learning needs.
What You'll Need To Succeed
  • You are an Arabic speaker with 2 to 3 years of relevant experience in training, learning & development, or facilitation roles.
  • You are committed, outgoing, assertive, well-spoken, and demonstrate strong leadership skills.
  • You preferably have experience in the retail or hospitality fields.
What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

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About the latest Learning development specialist ikea Jobs in Doha !

Learning & Development Specialist

Doha, Doha PricewaterhouseCoopers

Posted 18 days ago

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Job Description

Overview "We are looking for an experienced Learning and Development Specialist to support the Middle East Tax and Legal Services L&D Director. You must possess good event & project management skills, manage processes and procedures, draft budgets for residential courses and for e-learn solutions, own and manage demanding and complex diaries, using initiative to solve any conflicts and liaising with internal and external clients to ensure all arrangements are made as appropriate."

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Learning & Development Manager

Doha, Doha Marriott Hotels Resorts

Posted 1 day ago

Job Viewed

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Job Description

JOB SUMMARY

Implements quality assurance processes and verifies training and development activities are strategically linked to the companys mission vision brand standards and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at the property level. This position champions the Quality function and builds support for change. CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management or related major; 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations or related professional area. 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management or related major; 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations or related professional area. Essential Experience

Experience and / or knowledge of hotel business. Ability to understand quality management practices and teach to others. Ability to understand data collection methods. Knowledge of budget preparation and the control of costs. Working knowledge of statistical measurement tools. Effective presentation skills. Detail orientation and analytical. Desirable Experience

Operations background depending on hotel facilities; a rooms or F&B background may be preferred. Previous training in guest relations. Previous experience using database, word processing, spreadsheet, graphic and statistical computer applications. Experience / trained in Six Sigma or TQM. CORE WORK ACTIVITIES

Managing Quality Assurance Goals

Attends daily executive committee meetings to give real time updates on hotel performance, address guest incidences and attends monthly department meetings to enhance quality training. Presents and shares weekly analysis on defect trends, guest feedback and provides recommendations on focus areas. Coordinates a weekly quality meeting focusing on GuestVoice top incidents and business standard audits. Records, tracks and communicates the progress of quality related activities in the hotel to executive committee members, managers, associates and the corporate office. Facilitates problem solving meetings to verify the systematic process is adhered to and quality tools are used with the intent to achieve resolution. Facilitates process improvement teams verifying use of the systematic processes and improvement is achievable and measurable. Immerses in operations to better understand issues / defects faced on the ground. Drives several initiatives for business standard audits and GuestVoice. Conducts monthly audit to verify compliance with company and brand standards. Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. Directs property quality efforts to address critical customer requirements. Completes other reasonable duties as requested by leadership. Executing Quality Training Programs

Partners with Learning & Development (L&D) to train executive committee members and managers on problem solving, process improvement and strategic planning techniques. Develops specific training designed to improve service performance. Drives brand values and philosophy in all training and development activities. Partners with L&D team to verify transfer of learning in the hotel/classroom takes place. Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance. Partners with HR on the hotel recognition program for associates to recognize associates for involvement in the quality process. Managing Quality Tools

Verifies that management practices at all levels are aligned with quality tools. Verifies the tools for continuous improvements are in place and being utilized. Uses data collection methods to identify, compile, display, track and analyze defect trends. Managing the Guest Experience

Reviews guest feedback with leadership team and verifies appropriate corrective action is taken. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Stays visible and interfaces with customers on a regular basis to obtain feedback on the quality of product, service levels and overall satisfaction. Supports operational leaders in the response and handling of guest feedback problems and complaints on various platforms (social media, TripAdvisor, etc.). Equal Opportunity

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and the greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability, veteran status or other basis protected by applicable law.

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Learning & Development Officer

Doha, Doha Nakilat

Posted 4 days ago

Job Viewed

Tap Again To Close

Job Description

Overview

Develop, implement, and oversee soft skill training programs to enhance employee skills, knowledge, and performance, through assessing training needs, designing training materials, conducting sessions, and evaluating the effectiveness of training initiatives to ensure that employees are provided with the required development to fulfill their work requirements and the shipyard overall goals. In addition, support and facilitate the full performance management cycle in coordination with the HR Manager. Responsibilities Learning & Development: Identify the soft skills training requirements for Qatar Shipyard employees by analyzing the outcomes of the learning needs analysis, capability evaluations, surveys, and other relevant data sources.

Learning & Development: Develop Qatar Shipyard soft skills training plan and calendar to fulfill the identified training requirements.

Learning & Development: Prioritize training resources considering the relevant requirements and identify budget requirements based on the outcomes of the TNA process, capability assessment, etc.

Learning & Development: Manage and organize the development and start-up of new Training Programs as required such as Soft Skills Training Programs.

Learning & Development: Assess, recommend, and select the most suitable training delivery approach / provider (i.e., Internal or external training, In-house / external Instructor, etc.).

Learning & Development: Facilitate the delivery of the planned soft skills training and assess the effectiveness of the delivered training.

Learning & Development: Monitor and manage the performance of the external trainers and instructors when applicable and conduct formal classroom observations to evaluate the effectiveness of delivered training programs and conduct consecutive feedback sessions as needed.

Learning & Development: Ensure the best utilization of educational technology and training workshops to elevate the soft skill sets of the workforce to effectively meet job requirements.

Learning & Development: Build and maintain effective relationships with internal and external stakeholders to ensure the trainings are delivered in a high-quality manner.

Learning & Development: Facilitate or arrange train-the-trainer programs to build internal training capabilities.

Performance Management: Manage all phases of Qatar Shipyard Performance Management cycle (planning, review, and appraisal).

Performance Management: Support the Performance Improvement process for employees who are underperforming in their current roles by ensuring that Performance Improvement Plans are in place and well tracked.

Continuous Improvement: Stay updated with industry trends, best practices, and new training methodologies.

Continuous Improvement: Adjust training programs based on feedback and changing organizational needs.

Administrative Duties: Maintain accurate records of training activities, attendance, and outcomes.

Administrative Duties: Manage training budgets and resources efficiently.

Policies, Systems, Processes & Procedures: Follow approved departmental policies, processes, and procedures.

SHEQS: Adhere to all relevant SHEQS policies, procedures, instructions, and controls so that Qatar Shipyard Technology Solutions provides a safe, world-class, secure, and environmentally responsible service to customers, the public, and its own people.

SHEQS: Prioritize own and colleagues’ well-being while maintaining a safe and healthy work environment. Adheres to all health & safety protocols, participates in wellbeing & wellness Programs, and promptly reports any concerns regarding the wellbeing of oneself & others to foster a culture of best practice.

Others: Carry out any other duties as directed by the immediate supervisor.

Competencies

Achievement Oriented Collaboration & Teamwork Customer Centricity Drive Vision Empower & Nurture Talent Interactive Communication Solution Oriented Key Result Areas Effective and Timely Training Needs Analysis

Effective and Timely Training Programs Identification, Development and Design & Delivery

Performance Management cycle (Mid-Year review, Year-End Appraisal) Design & Implementation

Timely and quality reporting and analysis of L&D related activities and progress

Interactions and Working Relations

Internal : All employees in the company Qatar Shipyard Technology Solutions different department / sections External : Professional Associations External Training Companies Purpose

Develop / review training content, deliver training, and manage Performance Management. External Partners

Purpose : To obtain best practices related to Training & Development. Engaging external training providers for tendering and selection. Qualifications, Experience and Job Skills

Qualifications

Bachelor’s degree in Business Administration, HR, or any other related field. Certified Trainer with recognized Train the Trainer certification. Experience

A minimum of 4 years’ experience in a similar position. Proven experience in designing, developing, and delivering training programs. Previous experience in SuccessFactors’ Performance Management domain is an added advantage. Job Specific Competencies Behavioral Competency

Drive Vision

Collaboration & Teamwork

Customer Centricity

Achievement Oriented

Interactive Communication

Empower & Nurture Talent

Solution Oriented

Technical Competency

Experience of the full lifecycle in the Learning and Development section

Knowledge of Learning and Development principles and best practices, and content development

Computer Literacy (Microsoft Office / Excel / PowerPoint)

Performance Development & Management

Strong presentation and facilitation skills

Excellent communication and interpersonal skills

Familiarity with e-learning platforms and instructional design software

Strong organizational and time-management skills

Knowledge of SAP Processes (preferable)

Knowledge of Success Factor System (highly desirable)

Reports & Presentations skills

Knowledge and understanding of shipyard operations

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