5 Lodging Management jobs in Qatar
Guest Services Agent
Posted today
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Job Description
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.
Guest Service Officer - Guest Services
Posted 9 days ago
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Job Description
"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."
Welcome to Hyatt Regency! One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.
The alluringly modern Hyatt Regency Oryx Doha is conveniently located close toHamad International Airportand just a few minutes away from theheart of the city, the palm-fringed Corniche,National Museum of Qatarand Doha’s business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience forbusiness and leisure travelers through stress-free environment designed for productivity and peace of mind with the tools to stay connected and energized.
As part of signature experience through their Hyatt Regency journey, our guests are connected to regionally inspired dining experiences through a collection of award-winning restaurants serving delicacies that satisfy any palate. From the exclusive Rubix well-known for live entertainment and parties to The Cellar offering a tantalizing tapas, traditionally prepared paellas and wide selection of vinos, to Al Nafourah Garden presenting an authentic Lebanese menu, alfresco dining, and hubbly bubbly, our six F&B outlets serve cuisine to suit all tastes and occasions.
About the role:
We are looking for colleagues who can quickly perpetuate a culture that embraces modern design and exceptional service, who have a passion for outstanding customer-tailored service that is both unique and authentic. We believe our guests select our hotel because of our caring and attentive colleagues who provide efficient service and create seamless, intuitive, signature experience making our guests’ stay free from stress and filled with success.
As a Guest Service Officer - Guest Services, you will be responsible for welcoming guests to our hotel and creating the first impression and lasting memories. You will have the ability to influence the overall experience through exchange of engaging dialogues and stories with our guests during their stay at our hotel. Your interactions with the guests will include extend personal service and attention to all guests, with particular emphasis to Regency Club and VIP Guests . This role is expected to provide prompt, courteous and efficient service to all guests, so as to achieve a high level of guest satisfaction through personalized service from arrival till departure .
QualificationsWhat we are looking for:
- Exceptional interpersonal skills showing care and the ability to connect and care for our guests
- International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments
- Relevant degree or diploma in Hospitality or Tourism management
- Desire to constantly learn and ambition to grow
- Ability to work under pressure
What we are offering:
- Paid employment visa and incoming air ticket
- Competitive tax-free salary and benefits
- Paid vacation days and sick leave days
- Paid medical expenses
- Free accommodation
- Free shuttle bus service between the hotel and the accommodation
- Free meals on duty and off duty in the colleague outlet
- Opportunities for career growth within the global company
- Free room nights, Discounted and Friends & Family Room Rates at Hyatt worldwide
Guest Service Officer - Guest Services
Posted 8 days ago
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Job Description
What we are looking for: Exceptional interpersonal skills showing care and the ability to connect and care for our guests International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments Relevant degree or diploma in Hospitality or Tourism management Desire to constantly learn and ambition to grow Ability to work under pressure What we are offering: Paid employment visa and incoming air ticket Competitive tax-free salary and benefits Paid vacation days and sick leave days Paid medical expenses Free accommodation Free shuttle bus service between the hotel and the accommodation Free meals on duty and off duty in the colleague outlet Opportunities for career growth within the global company Free room nights, Discounted and Friends & Family Room Rates at Hyatt worldwide Our family is always growing. Want to be in the know? #J-18808-Ljbffr
Contigency Quarters Guest Services RepresentativeAl Udeid
Posted 5 days ago
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Job Description
Offered according to experience. Total Salary comprises of basic salary + housing allowance + transport allowance.
Estimated 11,000 QAR - 14,000 QAR (Basic Salary + Housing Allowance + Transportation Allowance).
This is +/- R55,000 - R70,000 per month.
Transport Allowance per month OR return transportation from accommodation to workplace.
Accommodation: Shared furnished accommodation or accommodation allowance.
Annual Economy class flight ticket for the employee to home country.
Annual leave: 30 Calendar days.
End of service benefit: 3 weeks of basic pay as per Qatar labor law.
Notice period: 2 months either side.
Probationary period: First 180 days of employment.
ESSENTIAL EDUCATION:
Bachelor Degree in Nursing (3 Years Full-time studies).
EXPERIENCE:
Preferred 5+ years clinical experience after registration and licensing as a registered general nurse.
MEDICAL LICENSE:
You must have a valid primary license from the country of origin AND you should be eligible for a license from the licensing authority in the State of Qatar to practice as a healthcare professional.
#J-18808-LjbffrContigency Quarters Guest Services RepresentativeAl Udeid
Posted 4 days ago
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Job Description
Shared furnished accommodation or accommodation allowance. Annual Economy class flight ticket for the employee to home country. Annual leave:
30 Calendar days. End of service benefit: 3 weeks of basic pay as per Qatar labor law. Notice period:
2 months either side. Probationary period:
First 180 days of employment. ESSENTIAL EDUCATION: Bachelor Degree in Nursing (3 Years Full-time studies). EXPERIENCE: Preferred 5+ years clinical experience after registration and licensing as a registered general nurse. MEDICAL LICENSE: You must have a valid primary license from the country of origin AND you should be eligible for a license from the licensing authority in the State of Qatar to practice as a healthcare professional.
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