8 Managed Services jobs in Qatar
Managed Services Consultant
Posted 3 days ago
Job Viewed
Job Description
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Managed services consultant
Posted today
Job Viewed
Job Description
Managed Services is responsible for driving engagement of Sprinklr customers from a strategic, operational and delivery perspective. These responsibilities include the following :
Hands-on configuration to help customers achieve positive business outcomes using the Sprinklr platform.
Work directly with customers around full functionality of Sprinklr CCaa S Omnichannel and Contact Center Intelligence & Automation Platform
Proactively identify, document, and deliver in-platform solutions and optimizations aligned with customer use cases to maximize value realization of the Sprinklr platform.
Maintain intimate understanding of customer’s business to drive relevant, strategic and forward-thinking platform recommendations.
Maintain platform relevance in alignment with on-going shifts in industry and business needs.
Maintain the role of platform subject matter expert for both the customer and for internal account team partners.
Ensure that all customer end-users are trained, educated, and up to date on platform use, best practices, and functionality.
Provide oversight of any additional enablement of the software deployment in alignment with current architecture and future customer needs or business requirements.
Collaborate across internal account teams across Sales, Success, Product and Engineering with the shared goal of maintaining customer health, work to win new business and / or grow existing accounts.
Perform regular platform audits and identify opportunities for increased platform adoption and consumption, thus improving platform stickiness.
Deliver maximum value realization of Managed Services to drive retention and growth.
Who You Are & What Makes You Qualified :
Business-level fluency in Arabic and English is essential.
3 - 5 years experience in managed services, professional services, implementation, or technology consulting within the CCaa S industry
3 - 5 years Experience in Enterprise Software consulting and / or technical configuration.
Experience working on social media management software, customer engagement SAAS, CCaa S platforms are preferred.
Demonstrate experience and a passion for the social media technology universe.
Excellent communication and presentation skills.
Why You'll Love Sprinklr :
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission : We founded Sprinklr with one mission : to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product : Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people : At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with Linked In Learning and more.
EEO - Our philosophy : Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.#J-18808-Ljbffr
Senior Managed Services Consultant
Posted today
Job Viewed
Job Description
Description
At Sprinklr, Senior Managed Services Consultants possess both technical expertise and business consulting skills to handle complex use cases. They understand the business and technology landscape to maximize the impact of Sprinklr's Service offerings for our customers.
Managed Services is responsible for engaging Sprinklr customers strategically, operationally, and through delivery. Key responsibilities include:
- Hands-on configuration to help customers achieve positive business outcomes using the Sprinklr platform.
- Working directly with customers on the full functionality of Sprinklr CCaaS Omnichannel and Contact Center Intelligence & Automation Platform.
- Proactively identifying, documenting, and delivering in-platform solutions and optimizations aligned with customer use cases to maximize value.
- Maintaining an in-depth understanding of the customer's business to provide relevant, strategic platform recommendations.
- Ensuring the platform remains relevant amidst industry and business shifts.
- Serving as a platform subject matter expert for both customers and internal teams.
- Training and educating end-users on platform use, best practices, and functionalities.
- Overseeing additional software deployment enablement aligned with current architecture and future needs.
- Collaborating with Sales, Success, Product, and Engineering teams to maintain customer health, expand business, and improve platform adoption.
- Performing platform audits to identify opportunities for increased adoption and consumption.
- Driving retention and growth through maximum value realization of Managed Services.
Who You Are & What Makes You Qualified :
Business-level fluency in Arabic and English is essential.
3-5 years experience in managed services, professional services, implementation, or technology consulting within the CCaaS industry.
3-5 years experience in enterprise software consulting and/or technical configuration.
Experience with social media management software, customer engagement SaaS, or CCaaS platforms is preferred.
Demonstrated passion for social media technology.
Excellent communication and presentation skills.
Why You'll Love Sprinklr :
We are committed to fostering a culture of belonging, happiness, and meaningful contributions. We offer comprehensive health plans, well-being programs, and financial protections globally.
Our mission is to enable every organization to make their customers happier, aiming to be the world's most loved enterprise software company.
Sprinklr is built to enable digital transformation, providing tools for customer engagement and listening worldwide. Our clients include many of the world's largest brands.
We invest in our people through continuous learning, well-being initiatives, and personal development opportunities.
Our commitment to diversity and inclusion is core to our philosophy. We are proud to be an equal-opportunity employer, fostering an environment where everyone is respected and valued.
Senior Managed Services Consultant
Posted today
Job Viewed
Job Description
Description
At Sprinklr, Senior Managed Services Consultants possess both technical expertise and business consulting skills to handle complex use cases. They understand the business and technology landscape to maximize the impact of Sprinklr’s Service offerings for our customers.
Managed Services is responsible for engaging Sprinklr customers strategically, operationally, and through delivery. Key responsibilities include:
- Hands-on configuration to help customers achieve positive business outcomes using the Sprinklr platform.
- Working directly with customers on the full functionality of Sprinklr CCaaS Omnichannel and Contact Center Intelligence & Automation Platform.
- Proactively identifying, documenting, and delivering in-platform solutions and optimizations aligned with customer use cases to maximize value.
- Maintaining an in-depth understanding of the customer's business to provide relevant, strategic platform recommendations.
- Ensuring the platform remains relevant amidst industry and business shifts.
- Serving as a platform subject matter expert for both customers and internal teams.
- Training and educating end-users on platform use, best practices, and functionalities.
- Overseeing additional software deployment enablement aligned with current architecture and future needs.
- Collaborating with Sales, Success, Product, and Engineering teams to maintain customer health, expand business, and improve platform adoption.
- Performing platform audits to identify opportunities for increased adoption and consumption.
- Driving retention and growth through maximum value realization of Managed Services.
Who You Are & What Makes You Qualified :
Business-level fluency in Arabic and English is essential.
3-5 years experience in managed services, professional services, implementation, or technology consulting within the CCaaS industry.
3-5 years experience in enterprise software consulting and/or technical configuration.
Experience with social media management software, customer engagement SaaS, or CCaaS platforms is preferred.
Demonstrated passion for social media technology.
Excellent communication and presentation skills.
Why You'll Love Sprinklr :
We are committed to fostering a culture of belonging, happiness, and meaningful contributions. We offer comprehensive health plans, well-being programs, and financial protections globally.
Our mission is to enable every organization to make their customers happier, aiming to be the world’s most loved enterprise software company.
Sprinklr is built to enable digital transformation, providing tools for customer engagement and listening worldwide. Our clients include many of the world's largest brands.
We invest in our people through continuous learning, well-being initiatives, and personal development opportunities.
Our commitment to diversity and inclusion is core to our philosophy. We are proud to be an equal-opportunity employer, fostering an environment where everyone is respected and valued.
#J-18808-LjbffrSenior Managed Services Consultant
Posted today
Job Viewed
Job Description
#J-18808-Ljbffr
Cloud Professional Services Manager
Posted 12 days ago
Job Viewed
Job Description
Join to apply for the Cloud Professional Services Manager role at Canonical
1 week ago Be among the first 25 applicants
Join to apply for the Cloud Professional Services Manager role at Canonical
This is an opportunity to run a Professional Services team (also known as Field Engineering) team, helping customers understand and implement Canonical's open source solutions in public clouds and in their own data centers. We work across the entire spectrum of cloud offerings, from Ubuntu itself to virtualisation and private cloud, Kubernetes, and the implementation of sophisticated open source solutions such as MLops platforms, data platforms and more. We are rapidly expanding the range of open source solutions we offer and deliver to customers, as we move into new industries like telco, finance, health care and media we design and develop new open source solutions to meet their needs.
We believe that Engineering Managers should be outstanding engineers themselves. They should feel completely at home troubleshooting technical issues and having technical presales conversations with customers. They should contribute to project delivery themselves, but know that the technical contributions they bring are far less significant than their ability to shape the whole team's direction, focus and delivery. We grow management skills and train engineers, who are interested in soft skills, to be managers.
We believe that open source is just starting to transform the tech sector and enterprise compute. Our goal is to make open source easier, more reliable and more secure for deployment and development. We strive to be the provider of 'most software to most companies'. To deliver on that ambition, our engineers are carefully selected from the applicants across the globe. We select for brilliance and motivation to take open source to the next level. Our engineering managers help teams achieve more than they realised they could, and feel proud of the result.
The role of a Cloud Professional Services Manager at Canonical
The Field Engineering team is our team of cloud solutions architects at Canonical, working directly with our customers, designing private and public cloud solutions fitting their workload needs. The portfolio of products includes on-premise cloud solutions such as Openstack, MicroCloud and Ceph, and solutions that could be deployed either on-premises or in public clouds such as Kubernetes, Kubeflow, Spark, PostgreSQL, etc. The team works hands-on with the technologies by deploying, testing and handing over the solution to our support or managed services team at the end of a project. Managers and team members also take part in presales conversations to provide technical advice during the sales process.
A Cloud Professional Services Manager is responsible for line management and career guidance. The ability to develop engineering talent, to represent your team from a technical perspective, and to drive collaboration with other teams and customers are all critical to success in this role. You are also expected to actively participate in technical presales to help our department achieve our quarterly goals.
Location: This role will be home based, managing a team in your time zone.
What your day will look like
- Lead and develop a team of engineers, ranging from graduate to senior
- Work remotely in a single major time zone
- Coach, mentor, and offer career development feedback
- Identify and measure team health indicators
- Implement disciplined engineering processes
- Represent your team and product to stakeholders, partners, and customers
- Develop and evangelise great engineering and organisational practices
- Plan and manage progress on agreed goals and projects
- Be an active part of the leadership team, collaborating with other leaders
- Knowledge of cloud computing concepts & technologies, such as Kubernetes, Openstack, AWS, GCP, Azure, Ceph, etc.
- Practical knowledge of Linux and networking
- Experience in technical presales
- You are a dynamic person who loves to jump in new projects and interact with people
- Excellent verbal and written communication skills in English
- Passion and a track record of developing and growing people
- Experience in leading, coaching and mentoring engineers
- Organised and able to ensure your team delivers timely, high quality results
- An exceptional academic track record from high school and, preferably, university as well
- Willingness to travel up to 40% of the time. Field Engineers attend internal company events, external tech events and customer meetings.
- Second language - Spanish or French preferred
- Python knowledge
- Experience collaborating with external partners
- Experience collaborating with several internal teams and providing stakeholder feedback for engineering roadmaps
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues from your team and others
- Priority Pass for travel and travel upgrades for long haul company events
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Project Management and Information Technology
- Industries Software Development
Referrals increase your chances of interviewing at Canonical by 2x
Sign in to set job alerts for "Professional Services Manager" roles.We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Cloud Professional Services Manager
Posted today
Job Viewed
Job Description
Join to apply for the Cloud Professional Services Manager role at Canonical
1 week ago Be among the first 25 applicants
Join to apply for the Cloud Professional Services Manager role at Canonical
This is an opportunity to run a Professional Services team (also known as Field Engineering) team, helping customers understand and implement Canonical's open source solutions in public clouds and in their own data centers. We work across the entire spectrum of cloud offerings, from Ubuntu itself to virtualisation and private cloud, Kubernetes, and the implementation of sophisticated open source solutions such as MLops platforms, data platforms and more. We are rapidly expanding the range of open source solutions we offer and deliver to customers, as we move into new industries like telco, finance, health care and media we design and develop new open source solutions to meet their needs.
We believe that Engineering Managers should be outstanding engineers themselves. They should feel completely at home troubleshooting technical issues and having technical presales conversations with customers. They should contribute to project delivery themselves, but know that the technical contributions they bring are far less significant than their ability to shape the whole team's direction, focus and delivery. We grow management skills and train engineers, who are interested in soft skills, to be managers.
We believe that open source is just starting to transform the tech sector and enterprise compute. Our goal is to make open source easier, more reliable and more secure for deployment and development. We strive to be the provider of 'most software to most companies'. To deliver on that ambition, our engineers are carefully selected from the applicants across the globe. We select for brilliance and motivation to take open source to the next level. Our engineering managers help teams achieve more than they realised they could, and feel proud of the result.
The role of a Cloud Professional Services Manager at Canonical
The Field Engineering team is our team of cloud solutions architects at Canonical, working directly with our customers, designing private and public cloud solutions fitting their workload needs. The portfolio of products includes on-premise cloud solutions such as Openstack, MicroCloud and Ceph, and solutions that could be deployed either on-premises or in public clouds such as Kubernetes, Kubeflow, Spark, PostgreSQL, etc. The team works hands-on with the technologies by deploying, testing and handing over the solution to our support or managed services team at the end of a project. Managers and team members also take part in presales conversations to provide technical advice during the sales process.
A Cloud Professional Services Manager is responsible for line management and career guidance. The ability to develop engineering talent, to represent your team from a technical perspective, and to drive collaboration with other teams and customers are all critical to success in this role. You are also expected to actively participate in technical presales to help our department achieve our quarterly goals.
Location: This role will be home based, managing a team in your time zone.
What your day will look like
- Lead and develop a team of engineers, ranging from graduate to senior
- Work remotely in a single major time zone
- Coach, mentor, and offer career development feedback
- Identify and measure team health indicators
- Implement disciplined engineering processes
- Represent your team and product to stakeholders, partners, and customers
- Develop and evangelise great engineering and organisational practices
- Plan and manage progress on agreed goals and projects
- Be an active part of the leadership team, collaborating with other leaders
- Knowledge of cloud computing concepts & technologies, such as Kubernetes, Openstack, AWS, GCP, Azure, Ceph, etc.
- Practical knowledge of Linux and networking
- Experience in technical presales
- You are a dynamic person who loves to jump in new projects and interact with people
- Excellent verbal and written communication skills in English
- Passion and a track record of developing and growing people
- Experience in leading, coaching and mentoring engineers
- Organised and able to ensure your team delivers timely, high quality results
- An exceptional academic track record from high school and, preferably, university as well
- Willingness to travel up to 40% of the time. Field Engineers attend internal company events, external tech events and customer meetings.
- Second language - Spanish or French preferred
- Python knowledge
- Experience collaborating with external partners
- Experience collaborating with several internal teams and providing stakeholder feedback for engineering roadmaps
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues from your team and others
- Priority Pass for travel and travel upgrades for long haul company events
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Project Management and Information Technology
- Industries Software Development
Referrals increase your chances of interviewing at Canonical by 2x
Sign in to set job alerts for “Professional Services Manager” roles.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Cloud Professional Services Manager
Posted 12 days ago
Job Viewed
Job Description
Cloud Professional Services Manager
role at
Canonical 1 week ago Be among the first 25 applicants Join to apply for the
Cloud Professional Services Manager
role at
Canonical This is an opportunity to run a Professional Services team (also known as Field Engineering) team, helping customers understand and implement Canonical's open source solutions in public clouds and in their own data centers. We work across the entire spectrum of cloud offerings, from Ubuntu itself to virtualisation and private cloud, Kubernetes, and the implementation of sophisticated open source solutions such as MLops platforms, data platforms and more. We are rapidly expanding the range of open source solutions we offer and deliver to customers, as we move into new industries like telco, finance, health care and media we design and develop new open source solutions to meet their needs.
We believe that Engineering Managers should be outstanding engineers themselves. They should feel completely at home troubleshooting technical issues and having technical presales conversations with customers. They should contribute to project delivery themselves, but know that the technical contributions they bring are far less significant than their ability to shape the whole team's direction, focus and delivery. We grow management skills and train engineers, who are interested in soft skills, to be managers.
We believe that open source is just starting to transform the tech sector and enterprise compute. Our goal is to make open source easier, more reliable and more secure for deployment and development. We strive to be the provider of 'most software to most companies'. To deliver on that ambition, our engineers are carefully selected from the applicants across the globe. We select for brilliance and motivation to take open source to the next level. Our engineering managers help teams achieve more than they realised they could, and feel proud of the result.
The role of a Cloud Professional Services Manager at Canonical
The Field Engineering team is our team of cloud solutions architects at Canonical, working directly with our customers, designing private and public cloud solutions fitting their workload needs. The portfolio of products includes on-premise cloud solutions such as Openstack, MicroCloud and Ceph, and solutions that could be deployed either on-premises or in public clouds such as Kubernetes, Kubeflow, Spark, PostgreSQL, etc. The team works hands-on with the technologies by deploying, testing and handing over the solution to our support or managed services team at the end of a project. Managers and team members also take part in presales conversations to provide technical advice during the sales process.
A Cloud Professional Services Manager is responsible for line management and career guidance. The ability to develop engineering talent, to represent your team from a technical perspective, and to drive collaboration with other teams and customers are all critical to success in this role. You are also expected to actively participate in technical presales to help our department achieve our quarterly goals.
Location:
This role will be home based, managing a team in your time zone.
What your day will look like
Lead and develop a team of engineers, ranging from graduate to senior Work remotely in a single major time zone Coach, mentor, and offer career development feedback Identify and measure team health indicators Implement disciplined engineering processes Represent your team and product to stakeholders, partners, and customers Develop and evangelise great engineering and organisational practices Plan and manage progress on agreed goals and projects Be an active part of the leadership team, collaborating with other leaders
What we are looking for in you
Knowledge of cloud computing concepts & technologies, such as Kubernetes, Openstack, AWS, GCP, Azure, Ceph, etc. Practical knowledge of Linux and networking Experience in technical presales You are a dynamic person who loves to jump in new projects and interact with people Excellent verbal and written communication skills in English Passion and a track record of developing and growing people Experience in leading, coaching and mentoring engineers Organised and able to ensure your team delivers timely, high quality results An exceptional academic track record from high school and, preferably, university as well Willingness to travel up to 40% of the time. Field Engineers attend internal company events, external tech events and customer meetings.
Additional skills that you might also bring
Second language - Spanish or French preferred Python knowledge Experience collaborating with external partners Experience collaborating with several internal teams and providing stakeholder feedback for engineering roadmaps
What we offer you
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues from your team and others Priority Pass for travel and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Project Management and Information Technology Industries Software Development Referrals increase your chances of interviewing at Canonical by 2x Sign in to set job alerts for “Professional Services Manager” roles.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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