21 Management Program jobs in Qatar
Business Management Consultant
Posted today
Job Viewed
Job Description
Job Description
Business Continuity Management Consultant with banking Exp
Job Purpose Summary:
The incumbent will assist the VP Business Continuity in developing, implementing and
maintaining a Business Continuity programs for the entire Group, spanning domestic and
overseas operations.
The incumbent will have significant input into the design and implementation of strategies to
ensure that the Group is prepared, resilient and ready to counter events that could impact or
disrupt critical business processes / operations.
Essential Duties & Responsibilities by Dimensions:
Shareholder & Financial:
Customer (Internal & External):
Internal (Processes, Products, Regulatory):
Learning & Knowledge:
Legal, Regulatory, and Risk Framework Responsibilities:
Education/Experience Requirements:
- University graduate preferably with a Major in Marketing, Banking, Finance, Accounting,
Economics, Business Administration or Information Technology (related field of study),
- Professional BCM accreditations preferred i.e. ABCP, CBCP, MBCP, CBCI, MBCI, COBIT5,
ISO22301
- Minimum 4-year experience in an international bank with minimum 2-3 years' experience in
Business Continuity Management planning and / or physical security measures/ exercises
and implementation exercises, especially for banks/ FSIs.
Required Special Skills:
- Knowledge of implementing and managing BCM strategies and plans for entities /
corporations having operations spread across departments/ units in different geographical
areas risk management processes is essential.
Excellent oral and written communication skills in English and Arabic (preferred).
Understanding of the relevant BCM regulations, and practices.
Excellent analytical and interpersonal skills.
Self-motivated, eye for detail.
Personal integrity and self-management.
Well-versed in technology related aspects pertaining to BCM.
Ability to continuously balance priorities and to grasp concepts and translate into practical
business solutions.
- Flexible team player and able to work and deliver under pressure.
Operating Environment/ Location:
- Located in Doha with visits to domestic and overseas entities, as and when required/
considered necessary.
Framework and Boundaries:
Group's overall strategic plan.
Budgetary / scorecard targets.
Applicable policies and procedures.
Applicable local and international laws and regulations and BCM (includes BCP and DRP)
best practices.
Delegated and re-delegated authorities as per the delegation of authority structure.
Instructions of the VP Business Continuity, EVP Group Operational Risk and GCRO.
-
Communications and Working Relationships:
- Liaise with subordinate of other divisions / departments for the identification of personnel
assigned BCM related responsibilities and continually interacting with such personnel for
driving BCM related test plans, obtaining and analyzing test results etc.
- Liaise with internal / external auditors, Group Compliance personnel, regulators, external
consultants and relevant Operational Risk Management personnel from time to time to
share information pertinent to the Group's BCM efforts.
Senior Lecturer – Business (Management, Marketing, HR, Finance)
Posted 15 days ago
Job Viewed
Job Description
We are looking for dynamic and highly qualified Senior Lecturers to join our Business faculty in one of the following disciplines: Management, Marketing, Human Resources, or Finance . The ideal candidates will demonstrate academic excellence, industry experience, and a passion for teaching, curriculum development, and research.
Business (Management)
The Senior Lecturer in Management will be responsible for delivering high-quality teaching, developing and updating curriculum, and conducting research in key areas such as strategic management, leadership, operations management, organizational behavior, and innovation.
Key Skills:
Expertise in strategic management, organizational behavior, operations, and leadership
Knowledge of corporate governance and global business trends
Experience in teaching business strategy, innovation, and entrepreneurship
Strong research background in management theory or applied business solutions
Familiarity with case-based and experiential learning methodologies
Ability to mentor students and lead academic projects
Business (Marketing)
The Senior Lecturer in Marketing will be responsible for teaching undergraduate and postgraduate courses in digital marketing, branding, consumer behavior, and strategic marketing. The candidate will be expected to lead curriculum design, foster industry collaboration, supervise student research, and maintain a strong research profile in marketing. Active engagement in community and institutional service is also expected.
Key Skills:
In-depth knowledge of digital marketing, branding, consumer behavior, and marketing analytics
Experience with marketing strategy development and market research tools
Proficiency in using marketing software/tools (e.g., Google Analytics, HubSpot, SPSS)
Strong industry linkages for collaborative research and project-based learning
Ability to teach social media, integrated marketing communication, and international marketing
Publication record in marketing journals or conferences
Business (Human Resource Management)
The Senior Lecturer in HRM will teach core and elective courses in human resource planning, recruitment, performance management, labor law, and employee relations. The role includes mentoring students, contributing to policy design, and conducting impactful research. The ideal candidate will collaborate with industry stakeholders and help students develop practical HR skills aligned with current workplace trends.
Key Skills:
Expertise in HR strategy, talent development, employee relations, and performance management
Familiarity with labor laws, especially Qatar/GCC labor regulations
Experience with HRIS systems and HR analytics
Ability to teach courses in recruitment, training & development, compensation, and organizational behavior
Proven ability to align people strategies with organizational objectives
Research background in workplace culture, diversity, or employee engagement
Business (Finance)
The Senior Lecturer in Finance will teach subjects in corporate finance, investment analysis, financial markets, and financial technology. Responsibilities include course development, research supervision, and advancing scholarly output. The ideal candidate will work closely with finance professionals and contribute to the university’s mission of preparing students for careers in financial services and research.
Key Skills:
Advanced knowledge in corporate finance, investment, banking, and financial modeling
Proficiency in financial analysis tools (Excel, Bloomberg, SAP, or similar platforms)
Experience teaching accounting, risk management, financial markets, or fintech topics
Strong research profile in financial economics or quantitative finance
Understanding of global financial regulations and ethical practices
Industry exposure or collaboration on applied finance research/projects
Requirements, Skills & Experience:
PhD in a Business-related field (Management, Marketing, HR, Finance).
Proven teaching experience at university level.
Strong research portfolio with publications in reputable journals.
Expertise in subject-specific areas (e.g., strategic management, consumer behavior, organizational development, financial analysis).
Excellent communication and presentation skills.
Ability to develop curricula and deliver engaging lectures.
Industry experience is an advantage.
Collaborative mindset and commitment to academic excellence.
- Competitivetax-free salary, based on qualifications and experience
- Annualairfare allowance
- Comprehensivemedical insurance coverage
- Paidannual leave and end-of-service benefits in accordance with Qatar LaborLaw
- Opportunitiesfor research, innovation, and international collaboration
- Accessto smart classrooms and advanced computing labs
Senior Lecturer – Business (Management, Marketing, HR, Finance)
Posted 15 days ago
Job Viewed
Job Description
We are looking for dynamic and highly qualified
Senior Lecturers
to join our Business faculty in one of the following disciplines:
Management, Marketing, Human Resources, or Finance . The ideal candidates will demonstrate academic excellence, industry experience, and a passion for teaching, curriculum development, and research.
Business (Management)
The Senior Lecturer in Management will be responsible for delivering high-quality teaching, developing and updating curriculum, and conducting research in key areas such as strategic management, leadership, operations management, organizational behavior, and innovation.
Key Skills:
Expertise in strategic management, organizational behavior, operations, and leadership
Knowledge of corporate governance and global business trends
Experience in teaching business strategy, innovation, and entrepreneurship
Strong research background in management theory or applied business solutions
Familiarity with case-based and experiential learning methodologies
Ability to mentor students and lead academic projects
Business (Marketing)
The Senior Lecturer in Marketing will be responsible for teaching undergraduate and postgraduate courses in digital marketing, branding, consumer behavior, and strategic marketing. The candidate will be expected to lead curriculum design, foster industry collaboration, supervise student research, and maintain a strong research profile in marketing. Active engagement in community and institutional service is also expected.
Key Skills:
In-depth knowledge of digital marketing, branding, consumer behavior, and marketing analytics
Experience with marketing strategy development and market research tools
Proficiency in using marketing software/tools (e.g., Google Analytics, HubSpot, SPSS)
Strong industry linkages for collaborative research and project-based learning
Ability to teach social media, integrated marketing communication, and international marketing
Publication record in marketing journals or conferences
Business (Human Resource Management)
The Senior Lecturer in HRM will teach core and elective courses in human resource planning, recruitment, performance management, labor law, and employee relations. The role includes mentoring students, contributing to policy design, and conducting impactful research. The ideal candidate will collaborate with industry stakeholders and help students develop practical HR skills aligned with current workplace trends.
Key Skills:
Expertise in HR strategy, talent development, employee relations, and performance management
Familiarity with labor laws, especially Qatar/GCC labor regulations
Experience with HRIS systems and HR analytics
Ability to teach courses in recruitment, training & development, compensation, and organizational behavior
Proven ability to align people strategies with organizational objectives
Research background in workplace culture, diversity, or employee engagement
Business (Finance)
The Senior Lecturer in Finance will teach subjects in corporate finance, investment analysis, financial markets, and financial technology. Responsibilities include course development, research supervision, and advancing scholarly output. The ideal candidate will work closely with finance professionals and contribute to the university’s mission of preparing students for careers in financial services and research.
Key Skills:
Advanced knowledge in corporate finance, investment, banking, and financial modeling
Proficiency in financial analysis tools (Excel, Bloomberg, SAP, or similar platforms)
Experience teaching accounting, risk management, financial markets, or fintech topics
Strong research profile in financial economics or quantitative finance
Understanding of global financial regulations and ethical practices
Industry exposure or collaboration on applied finance research/projects
Requirements
Requirements, Skills & Experience:
PhD in a Business-related field (Management, Marketing, HR, Finance).
Proven teaching experience at university level.
Strong research portfolio with publications in reputable journals.
Expertise in subject-specific areas (e.g., strategic management, consumer behavior, organizational development, financial analysis).
Excellent communication and presentation skills.
Ability to develop curricula and deliver engaging lectures.
Industry experience is an advantage.
Collaborative mindset and commitment to academic excellence.
Competitivetax-free salary, based on qualifications and experience
Annualairfare allowance
Comprehensivemedical insurance coverage
Paidannual leave and end-of-service benefits in accordance with Qatar LaborLaw
Opportunitiesfor research, innovation, and international collaboration
Accessto smart classrooms and advanced computing labs
#J-18808-Ljbffr
Erada Program: Account Management Internship Opportunities
Posted today
Job Viewed
Job Description
Come build community, explore your passions and do your best work at Microsoft with thousands of University interns from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential—and excitement for the journey ahead.
An Account Executive (AE) develops and oversees the execution of account plans for multiple accounts and works to ensure engagements yield high volume sales for both Microsoft and the customer that are on track with goals, budgets, and forecasts. Understands customer drivers of digital transformation and leverages understanding to engage internal teams to accelerate the customer's digital transformation and strategy. Cultivates relationships and uses Microsoft sales strategies throughout multiple levels of the customer's organization to establish strong alignment on long-term goals and secure buy in and execution. Leverages knowledge of and experience with Microsoft's product landscape, solutions, and strategy to address customers' needs.
At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You'll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesLocation: Doha
Program start date: January 2026
About: Erada Program is Microsoft's program tailored for Qatari Nationals, aiming to accelerate Qatari employability and create market impact through early in career recruitment, and skilling programs.
Program overview: Microsoft Erada Internship is a paid six-month training program that offers globally recognized technical and professional certifications & skills, and on-the-job training to include mentoring, coaching, job shadowing and real-life scenario assignments.
Program Details: The 6 months, full-time program is divided into two key phases (Phase 1 - Onboarding & Skilling, Phase 2 - On The Job Training)
Phase one: Onboarding & Skilling Bootcamp (1 month)
- Onboarding and introduction to Microsoft's mission, culture, strategy & structure.
- Technical skilling to obtain globally recognized Microsoft technical certifications.
- Professional and soft skilling courses including project management, change management, effective interpersonal skills, creativity and innovation, and time management.
Phase two: On-the-job training (5 months)
- Joining as an Account Management Intern for on-the-job shadowing and training.
- Mentorship and coaching sessions.
- Supporting Microsoft teams in digital transformation projects.
- Advanced technology trainings including AI, Machine Learning & Cloud Computing.
Responsibilities:
- You seek feedback from customers to understand the drivers of satisfaction and establish action plans to improve their overall experience.
- You orchestrate extended virtual teams and key stakeholders to engage decision makers of assigned accounts.
- You share and recommend Microsoft solutions to customers, and develop value-proposition presentations and specialized business plans for customers that drive business outcomes to generate business and upsells.
- You develop strategies to secure buy-in and execution of plans and aim to identify new opportunities within assigned accounts.
- You coordinate with internal industry experts to gather industry data of assigned accounts and improve planning.
Minimum Qualifications
- Currently pursuing complete a Bachelor's/ Master's Degree in Information Technology (IT), Computer Science, Engineering, Business Administration, Business, or related field (OR must be recent graduates or recently graduated).
- Qatar nationality.
- Legally authorized to work in Qatar (Legally authorized = Has citizenship or has been granted a valid visa or work permit).
- Fluency in English.
Preferred Qualifications
- Passion for technology and customer obsessed.
- Excellent verbal and written communication, analytical and presentation skills.
- Strong Desire and business acumen for consultative solution selling.
- Exceptional negotiation, customer service, and interpersonal skills
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Consultant – Business Continuity Management
Posted today
Job Viewed
Job Description
Nair Systems is currently looking Consultant – Business Continuity Management requirement for our Qatar operations with the following terms & conditions.
Required Special Skills:
• Knowledge of implementing and managing BCM strategies and plans for entities / corporations having operations spread across departments/ units in different geographical areas risk management processes is essential.
• Excellent oral and written communication skills in English and Arabic (preferred).
• Understanding of the relevant BCM regulations, and practices.
• Excellent analytical and interpersonal skills.
• Self-motivated, eye for detail.
• Personal integrity and self-management.
• Well-versed in technology related aspects pertaining to BCM.
• Ability to continuously balance priorities and to grasp concepts and translate into practical business solutions.
• Flexible team player and able to work and deliver under pressure.
Operating Environment/ Location:
• Located in Doha with visits to domestic and overseas entities, as and when required/ considered necessary.
Framework and Boundaries:
• Group's overall strategic plan.
• Budgetary / scorecard targets.
• Applicable policies and procedures.
• Applicable local and international laws and regulations and BCM (includes BCP and DRP) best practices.
• Delegated and re-delegated authorities as per the delegation of authority structure.
• Instructions of the VP Business Continuity, EVP Group Operational Risk and GCRO.
Communications and Working Relationships:
• Liaise with subordinate of other divisions / departments for the identification of personnel assigned BCM related responsibilities and continually interacting with such personnel for driving BCM related test plans, obtaining and analyzing test results etc.
• -Liaise with internal / external auditors, Group Compliance personnel, regulators, external consultants and relevant Operational Risk Management personnel from time to time to share information pertinent to the Group's BCM efforts.
Joining time frame: 2 weeks (maximum 1 month)
Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest
Consultant – Business Continuity Management
Posted today
Job Viewed
Job Description
Job Description
We are currently looking Consultant – Business Continuity Management for our Qatar operations with the following terms & conditions.
Required Special Skills:
- Knowledge of implementing and managing BCM strategies and plans for entities / corporations having operations spread across departments/ units in different geographical areas risk management processes is essential.
- Excellent oral and written communication skills in English and Arabic (preferred).
- Understanding of the relevant BCM regulations, and practices.
- Excellent analytical and interpersonal skills.
- Self-motivated, eye for detail.
- Personal integrity and self-management.
- Well-versed in technology related aspects pertaining to BCM.
- Ability to continuously balance priorities and to grasp concepts and translate into practical business solutions.
- Flexible team player and able to work and deliver under pressure.
Operating Environment/ Location:
- Located in Doha with visits to domestic and overseas entities, as and when required/ considered necessary.
Joining time frame: 2 weeks (maximum 1 month)
Fresh Graduate Developee - Business Administration / Management
Posted 17 days ago
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Job Description
Select how often (in days) to receive an alert: Create Alert
Fresh Graduate Developee - Business Administration / ManagementJob Requisition No.: 20633
Category: Shore-Based
Position Title: Fresh Graduate Developee – Business Administration / Management (Qatari Nationals only)
Company Name: Nakilat
In line with Qatar’s National Vision 2030, the development of a sustainable Qatari workforce is one of the key priorities at Nakilat, to ensure Qatari Nationals are given the proper opportunity to develop their careers that would enable them to eventually take on positions of higher responsibility.
Nakilat provides job opportunities to Qatari National Fresh Graduates, where a comprehensive Individual Development Plan (IDP) is offered to selected candidates, with a structured development plan to gain on-job training and prepare them to take up their future roles competitively.
If you are ambitious to work with one of the largest maritime industries and meet the following criteria, please click on the link to apply for this job.
Qualifications:
- Bachelor’s degree in Business Administration / Management
- Degree should be recognized by the Ministry of Education and Higher Education (QATAR).
- GPA 2.5 and above
Technical Qualification:
- Computer literacy in MS Office (Word, Excel, Power Point, and Outlook).
- Excellent interpersonal skills and communication skills.
Sponsorship:
- Not Academically sponsored by another entity within Qatar.
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Fresh Graduate Developee - Business Administration / Management
Posted 17 days ago
Job Viewed
Job Description
Job Requisition No.: 20633 Category: Shore-Based Position Title:
Fresh Graduate Developee – Business Administration / Management (Qatari Nationals only) Company Name: Nakilat In line with Qatar’s National Vision 2030, the development of a sustainable Qatari workforce is one of the key priorities at Nakilat, to ensure Qatari Nationals are given the proper opportunity to develop their careers that would enable them to eventually take on positions of higher responsibility. Nakilat provides job opportunities to Qatari National Fresh Graduates, where a comprehensive Individual Development Plan (IDP) is offered to selected candidates, with a structured development plan to gain on-job training and prepare them to take up their future roles competitively. If you are ambitious to work with one of the largest maritime industries and meet the following criteria, please click on the link to apply for this job. Qualifications: Bachelor’s degree in Business Administration / Management Degree should be recognized by the Ministry of Education and Higher Education (QATAR). GPA 2.5 and above Technical Qualification: Computer literacy in MS Office (Word, Excel, Power Point, and Outlook). Excellent interpersonal skills and communication skills. Sponsorship: Not Academically sponsored by another entity within Qatar.
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QNB3204 - Assistant Vice President Business Process Management (Qatarization)
Posted 26 days ago
Job Viewed
Job Description
QNB3204 - Assistant Vice President Business Process Management About QNB
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to BrandFinance Magazine.
QNB Group has an active community support program and sponsors various social, educational and sporting events.
Job Purpose Summary Essential Duties & Responsibilities by DimensionsA. Shareholder & Financial:
- Oversee, manage and deliver on the initiation, execution and implementation of reengineering and process enhancement initiatives across Group Retail Bank.
- Implements KPI’s and best practices for Assistant Vice President Business Process Management role.
- Lead the Lean/ Six Sigma/ Change Management standards and the process enhancement methodology for Group operations in conjunction with Group TQM Team.
- Develop/ create the metrics/ key performance indicators (KPIs), for performance monitoring and quality measurement purposes related to reengineering and end-to-end process enhancement initiatives on a periodic basis.
- Facilitate go think beyond process to gather, review and track initiatives.
- Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
- Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.
B. Customer (Internal & External):
- Serve as a catalyst for change and senior level Six Sigma Consultant within group operations.
- Act as a knowledge hub for Six Sigma within group operations and ensure relevant training and coaching are conducted.
- Plan and manage reengineering and end-to-end process enhancement initiatives with a focus on customer orientation, control and quality.
- Act as a focal point for group operations and lead process enhancement projects.
- Assist in creating awareness within group operations for customer orientation, quality and efficiency.
- Establish and maintain strong working relationships across all stakeholders in group operations & group business divisions with regards to reengineering and end-to-end process enhancement initiatives.
- Ensure the transfer of new solutions or processes into ongoing operations within group operations.
- To assist customers in all their queries on Bank’s product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
C. Internal (Processes, Products, Regulatory):
- Interact with all stakeholders of group operation risk & group TQM to obtain new process enhancement mandates and participate in project idea generation, selection and scoping.
- Identify benefits, quantify targeted results, establish measurement criteria and assist in the prioritization of process enhancement initiatives.
- Ensure projects remain on-time and deliver expected results.
- Ensure industry best practices and standards within the execution of process enhancement assignments in conjunction with Group TQM.
- Evaluate data and trends to identify enhancement opportunities and associated issues and risks and perform statistical process analyses.
- Participate in the deployment of other performance enhancement methodologies.
- Responsible for performance reviews and day-to-day activities of the direct reports.
- Set examples by leading improvement initiatives through cross-functional teams ensuring successes.
- Identify and encourage people to adopt practices better than the industry standard.
- Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
- Encourage, solicit and reward innovative ideas even in day-to-day issues.
- Assess performance of direct reports and provide regular feedback on their development
- Proactively identify areas for professional development of self and undertake development activities.
- Seek out opportunities to remain current with all developments in professional field.
- Defines further training needs required and is responsible for career development of his subordinates
- Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.
- Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.
- Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.
- Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)
- At least 10 years of relevant experience, preferably within a highly rated international bank / organization and process reengineering, business consulting and project management or equivalent business/ operations experience within the financial services arena (however: no specialization in one area but rather multi-skill and transversal across functions)
- Strong operational and project management experience
- Experience in directing and managing large change management projects
- Certified Six Sigma Master Black Belt preferred with minimum of 5 years’ experience and technical mastery
- Demonstrated track record using Six Sigma Methodology principles and practices
- Demonstrated career development, progress, and excellent team leadership skills and potential
- Strong knowledge of financial services from an operational and support perspective
Note: you will be required to attach the following:
#J-18808-LjbffrQNB3204 - Assistant Vice President Business Process Management (Qatarization)
Posted 26 days ago
Job Viewed
Job Description
About QNB
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to BrandFinance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events. Job Purpose Summary
Essential Duties & Responsibilities by Dimensions
A. Shareholder & Financial: Oversee, manage and deliver on the initiation, execution and implementation of reengineering and process enhancement initiatives across Group Retail Bank. Implements KPI’s and best practices for Assistant Vice President Business Process Management role. Lead the Lean/ Six Sigma/ Change Management standards and the process enhancement methodology for Group operations in conjunction with Group TQM Team. Develop/ create the metrics/ key performance indicators (KPIs), for performance monitoring and quality measurement purposes related to reengineering and end-to-end process enhancement initiatives on a periodic basis. Facilitate go think beyond process to gather, review and track initiatives. Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same. Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance. B. Customer (Internal & External): Serve as a catalyst for change and senior level Six Sigma Consultant within group operations. Act as a knowledge hub for Six Sigma within group operations and ensure relevant training and coaching are conducted. Plan and manage reengineering and end-to-end process enhancement initiatives with a focus on customer orientation, control and quality. Act as a focal point for group operations and lead process enhancement projects. Assist in creating awareness within group operations for customer orientation, quality and efficiency. Establish and maintain strong working relationships across all stakeholders in group operations & group business divisions with regards to reengineering and end-to-end process enhancement initiatives. Ensure the transfer of new solutions or processes into ongoing operations within group operations. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. C. Internal (Processes, Products, Regulatory): Interact with all stakeholders of group operation risk & group TQM to obtain new process enhancement mandates and participate in project idea generation, selection and scoping. Identify benefits, quantify targeted results, establish measurement criteria and assist in the prioritization of process enhancement initiatives. Ensure projects remain on-time and deliver expected results. Ensure industry best practices and standards within the execution of process enhancement assignments in conjunction with Group TQM. Evaluate data and trends to identify enhancement opportunities and associated issues and risks and perform statistical process analyses. Participate in the deployment of other performance enhancement methodologies. Responsible for performance reviews and day-to-day activities of the direct reports. Set examples by leading improvement initiatives through cross-functional teams ensuring successes. Identify and encourage people to adopt practices better than the industry standard. Continuously encourage and recognise the importance of thinking out-of-the-box within the team. Encourage, solicit and reward innovative ideas even in day-to-day issues. Assess performance of direct reports and provide regular feedback on their development Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field. Defines further training needs required and is responsible for career development of his subordinates Hold meetings with staff and assess their performance and your teams overall performance on a regular basis. Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members. Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities. Education/Experience Requirements
Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) At least 10 years of relevant experience, preferably within a highly rated international bank / organization and process reengineering, business consulting and project management or equivalent business/ operations experience within the financial services arena (however: no specialization in one area but rather multi-skill and transversal across functions) Strong operational and project management experience Experience in directing and managing large change management projects Certified Six Sigma Master Black Belt preferred with minimum of 5 years’ experience and technical mastery Demonstrated track record using Six Sigma Methodology principles and practices Demonstrated career development, progress, and excellent team leadership skills and potential Strong knowledge of financial services from an operational and support perspective Note
Note: you will be required to attach the following:
#J-18808-Ljbffr