Graphic Designer - Marriott International, Inc
Doha, Doha
Talent Pal
Posted today
Job Viewed
Job Description
**Job Number** 23169679
**Job Category** Sales & Marketing
**Location** The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
The Marketing and Communications Manager is part of an important team that creates and executes property-level communications to our customers. Under the leadership of the Director of Marketing and Communication, this role promotes on-brand messaging to customers through traditional, digital, and social media channels all with the goal of enhancing the image of the hotel. This role helps build direct marketing plans, targeted campaigns, and activated channels to the end of driving consumer awareness and preference, increasing market share, and building broader portfolio and brand awareness. This role focuses on showcasing Food and Beverage promotions, both to hotel guests and to local patrons. As part of the Marketing and Communication team, this role is fully connected into resources in their region; Marketing and Communication Managers liaise and build deep partnerships with their regional eCommerce and Marketing teams to verify all local, social, and digital marketing efforts are effectively integrated with the selling efforts for the organization. This role also gets to do a little bit of everything, from balancing traditional and digital marketing and eCommerce activities to contributing to public relations (PR) activities for the hotel. Success is measured by how well they help drive the sales and revenue strategy of the property, social media engagement and also by how effectively leveraged the resources around them are to create truly compelling marketing and communications campaigns.
**CANDIDATE PROFILE**
**Education and Experience**
**Required**:
- 2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 4 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising experience preferred
OR
- 4-year bachelor's degree in Marketing, Public Relations, Business, or related major; 2 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising agency experience preferred.
**CORE WORK ACTIVITIES**
**Hotel Marketing and Advertising**
- Executes annual marketing plan to budget, in consultation with the GM, Food and Beverage leader, Operations leaders, Director of Marketing Communications, and cluster marketing and ecommerce teams.
- Partners with Operations, Food & Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel.
- Acts as the liaison between the marketing department and advertising agency on the tactical advertising campaigns' creative and media plans, particularly for food and beverage promotions.
- Manages F&B media schedules and verifies prompt settlement of accounts.
- Partners with property Revenue Management to verify correct offer loading, verifying advertisement targeting is correctly directed at relevant consumer groups
- Maintains frequent, active engagement with Cluster eCommerce manager to verify alignment, pull-through, and 2-way communication about the status, performance evaluation, opportunities, and issues related to online programs and initiatives.
- Verifies all advertising for the hotel in digital channels is in alignment with brand voice.
**Social Media Content Management**
- Facilitates social media engagement and updating content in local digital channels (e.g., hotel website, travel sites).
- Develops and executes promotions campaign in F&B, weddings, spa, rooms and conferences through relevant digital and social media channels.
- Engages in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly.
**Public Relations and Visual Asset Management**
- Develops a comprehensive PR plan per quarter along with agency and and executes post sign-off from GM.
- Maintains a comprehensive list of local media contracts, with particular emphasis on food critics and bloggers.
- Manages assigned accounts as per the media account management system.
- Writes and distributes all press releases for property events, promotions, and outlets.
- Manages the execution of hotel sponsored events, community/government relations activities, and press promotional activities.
- Supports pull through of impactful PR strategy & activities to drive quality press coverage through media engagement, in alignment with communications objectives.
- Verifies the news clippings and other online, print, and social media mention report is completed on a monthly basis for property distribution.
- Manages external vendors and media agencies; works with agency partners and continent PR leader
**Job Category** Sales & Marketing
**Location** The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
The Marketing and Communications Manager is part of an important team that creates and executes property-level communications to our customers. Under the leadership of the Director of Marketing and Communication, this role promotes on-brand messaging to customers through traditional, digital, and social media channels all with the goal of enhancing the image of the hotel. This role helps build direct marketing plans, targeted campaigns, and activated channels to the end of driving consumer awareness and preference, increasing market share, and building broader portfolio and brand awareness. This role focuses on showcasing Food and Beverage promotions, both to hotel guests and to local patrons. As part of the Marketing and Communication team, this role is fully connected into resources in their region; Marketing and Communication Managers liaise and build deep partnerships with their regional eCommerce and Marketing teams to verify all local, social, and digital marketing efforts are effectively integrated with the selling efforts for the organization. This role also gets to do a little bit of everything, from balancing traditional and digital marketing and eCommerce activities to contributing to public relations (PR) activities for the hotel. Success is measured by how well they help drive the sales and revenue strategy of the property, social media engagement and also by how effectively leveraged the resources around them are to create truly compelling marketing and communications campaigns.
**CANDIDATE PROFILE**
**Education and Experience**
**Required**:
- 2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 4 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising experience preferred
OR
- 4-year bachelor's degree in Marketing, Public Relations, Business, or related major; 2 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising agency experience preferred.
**CORE WORK ACTIVITIES**
**Hotel Marketing and Advertising**
- Executes annual marketing plan to budget, in consultation with the GM, Food and Beverage leader, Operations leaders, Director of Marketing Communications, and cluster marketing and ecommerce teams.
- Partners with Operations, Food & Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel.
- Acts as the liaison between the marketing department and advertising agency on the tactical advertising campaigns' creative and media plans, particularly for food and beverage promotions.
- Manages F&B media schedules and verifies prompt settlement of accounts.
- Partners with property Revenue Management to verify correct offer loading, verifying advertisement targeting is correctly directed at relevant consumer groups
- Maintains frequent, active engagement with Cluster eCommerce manager to verify alignment, pull-through, and 2-way communication about the status, performance evaluation, opportunities, and issues related to online programs and initiatives.
- Verifies all advertising for the hotel in digital channels is in alignment with brand voice.
**Social Media Content Management**
- Facilitates social media engagement and updating content in local digital channels (e.g., hotel website, travel sites).
- Develops and executes promotions campaign in F&B, weddings, spa, rooms and conferences through relevant digital and social media channels.
- Engages in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly.
**Public Relations and Visual Asset Management**
- Develops a comprehensive PR plan per quarter along with agency and and executes post sign-off from GM.
- Maintains a comprehensive list of local media contracts, with particular emphasis on food critics and bloggers.
- Manages assigned accounts as per the media account management system.
- Writes and distributes all press releases for property events, promotions, and outlets.
- Manages the execution of hotel sponsored events, community/government relations activities, and press promotional activities.
- Supports pull through of impactful PR strategy & activities to drive quality press coverage through media engagement, in alignment with communications objectives.
- Verifies the news clippings and other online, print, and social media mention report is completed on a monthly basis for property distribution.
- Manages external vendors and media agencies; works with agency partners and continent PR leader
This advertiser has chosen not to accept applicants from your region.
0
Assistant Finance Manager - Marriott International
Doha, Doha
Talent Pal
Posted today
Job Viewed
Job Description
**Job Number** 24062047
**Job Category** Finance & Accounting
**Location** Qabila Westbay Hotel, Diplomatic Street, West Bay Area, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Check figures, postings, and documents for accuracy. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze computerized financial information. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Complete period-end closing procedures and reports as specified. Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures. Follow-up and resolve past due accounts and vendor invoices until payment in full is received or resolved.
Coordinate tasks and work with other departments; serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This job has been sourced from an external job board.
**Job Category** Finance & Accounting
**Location** Qabila Westbay Hotel, Diplomatic Street, West Bay Area, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Check figures, postings, and documents for accuracy. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze computerized financial information. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Complete period-end closing procedures and reports as specified. Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures. Follow-up and resolve past due accounts and vendor invoices until payment in full is received or resolved.
Coordinate tasks and work with other departments; serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This job has been sourced from an external job board.
This advertiser has chosen not to accept applicants from your region.
1
Assistant Chief Engineer - Marriott International
Doha, Doha
Talent Pal
Posted today
Job Viewed
Job Description
**Job Number** 24058123
**Job Category** Engineering & Facilities
**Location** Marriott Executive Apartments City Center Doha, Diplomatic Street, West Bay, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
Manages all maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Leads the emergency response team for all facility issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.
OR
- 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 1 year experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.
**CORE WORK ACTIVITIES**
**Managing Engineering Operations and Budgets**
- Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems.
- Ensures regulatory compliance to facility regulations and safety standards.
- Manages and controls heat, light and power and recommends current best methods for energy conservation and economical facility operations.
- Develops specifications and requirements for service contracts and administers such contracts to support building needs.
- Distributes preventive maintenance and repair work orders and monitors timeliness and quality of completion.
- Oversees and directs the maintenance of grounds, guestrooms, public space, restaurants, property vehicles and recreational facilities.
- Develops a long term plan for preventative maintenance and asset protection and overseeing execution of plan.
- Builds positive relationships with external customers such as city building/zoning department, fire prevention bureau and vendors.
- Ensures fire crew has complete understanding of all procedures, equipment and alarms.
- Performs monthly property inspection to ensure buildings and grounds are maintained in excellent condition.
- Conducts guest room and common area inspection to ensure guest satisfaction.
- Inspects and evaluates the physical condition of facilities in order to determine the type of work required.
- Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
- Selects and orders or purchasing new equipment, supplies, and furnishings.
- Manages parts and equipment inventory.
**Maintaining Property Standards**
- Ensures building and equipment licenses and certifications are current.
- Maintains property life safety systems (fire fighting equipment, sprinkler systems and alarm systems).
**Ensuring Exceptional Customer Service**
- Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Establishes guidelines so employees understand expectations and parameters.
- Ensures employees receive on-going training to understand guest expectations.
- Observes service behaviors of employees and providing feedback to individuals and or managers.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Shares plans with property leadership and ensuring corrective action is taken to continuously improve guest satisfaction.
- Strives to improve service performance.
**Conducting Human Resources Activities**
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Interviews and hiring management and hourly employees with the appropriate skills to meet the business needs of the operation.
- Ensures employees are treated fairly and equitably.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begi
**Job Category** Engineering & Facilities
**Location** Marriott Executive Apartments City Center Doha, Diplomatic Street, West Bay, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
Manages all maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Leads the emergency response team for all facility issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.
OR
- 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 1 year experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.
**CORE WORK ACTIVITIES**
**Managing Engineering Operations and Budgets**
- Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems.
- Ensures regulatory compliance to facility regulations and safety standards.
- Manages and controls heat, light and power and recommends current best methods for energy conservation and economical facility operations.
- Develops specifications and requirements for service contracts and administers such contracts to support building needs.
- Distributes preventive maintenance and repair work orders and monitors timeliness and quality of completion.
- Oversees and directs the maintenance of grounds, guestrooms, public space, restaurants, property vehicles and recreational facilities.
- Develops a long term plan for preventative maintenance and asset protection and overseeing execution of plan.
- Builds positive relationships with external customers such as city building/zoning department, fire prevention bureau and vendors.
- Ensures fire crew has complete understanding of all procedures, equipment and alarms.
- Performs monthly property inspection to ensure buildings and grounds are maintained in excellent condition.
- Conducts guest room and common area inspection to ensure guest satisfaction.
- Inspects and evaluates the physical condition of facilities in order to determine the type of work required.
- Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
- Selects and orders or purchasing new equipment, supplies, and furnishings.
- Manages parts and equipment inventory.
**Maintaining Property Standards**
- Ensures building and equipment licenses and certifications are current.
- Maintains property life safety systems (fire fighting equipment, sprinkler systems and alarm systems).
**Ensuring Exceptional Customer Service**
- Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Establishes guidelines so employees understand expectations and parameters.
- Ensures employees receive on-going training to understand guest expectations.
- Observes service behaviors of employees and providing feedback to individuals and or managers.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Shares plans with property leadership and ensuring corrective action is taken to continuously improve guest satisfaction.
- Strives to improve service performance.
**Conducting Human Resources Activities**
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Interviews and hiring management and hourly employees with the appropriate skills to meet the business needs of the operation.
- Ensures employees are treated fairly and equitably.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begi
This advertiser has chosen not to accept applicants from your region.
2
Multi-media Content Creator - Marriott
Doha, Doha
Talent Pal
Posted today
Job Viewed
Job Description
**Job Number** 24062746
**Job Category** Sales & Marketing
**Location** The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
As the Multi Media Content Creator, you will be responsible for creating, reviewing and editing content for the hotel, which will be, published in the hotel’s websites and social media pages. You will play a crucial role in crafting compelling and visually stunning content that showcases the uniqueness and elegance of our hotel, its facilities, and exceptional guest experiences. Your ability to create captivating stories through various multimedia formats will help drive engagement, boost brand awareness, and elevate our hotel's online presence across various digital platforms.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period. Perform other reasonable job duties as requested.
CRITICAL TASKS
- Ideation and Strategy: Content creators are responsible for generating ideas and developing content strategies that align with the hotel’s goals and objectives. To research, understand and analyse the target audience to understand the needs, preferences, and behaviours.
- Content Strategy: Collaborate with the marketing team to develop content strategies aligned with the hotel’s goals. Conduct research to understand the target audience, market trends, and competitor analysis.
- Content Creation: Create original and compelling content across multiple platforms such as social media and more. Ensure the content is relevant, informative, and engaging to the target audience.
- Visual Content Creation: Create and edit visual content, including images, and videos/reels. Familiarity with graphic design tools and video editing software may be required.
- Stay Updated: Keep up with industry trends, best practices, and emerging technologies to continuously improve content creation strategies and stay ahead of the competition.
Content Creator Skills Required
- Excellent written and verbal communication skills as well as organizational skills
- Skills to get into the details, proofread and edit content before publishing
- Ability to match up with fast-paced work life
- Excellent IT skills & proficiency in using the essential tools for videography & photography
- Proficiency with Microsoft Office suite, especially Excel and PowerPoint and
- Ability to work efficiently maintaining high quality and accuracy
- Goal-oriented and customer-oriented
- Multi-project management skills, adhering to timelines and performing under pressure to achieve the targets
- Ability to attention to detail along with a creative mind
- Developed team working skills to collaborate with various departments and work in alignment with them
- Ability to maintain consistency in their content writing
- Excellent time management and planning skills to ensure meeting deadlines
- Ability to communicate the message in simple and beautiful language which will attract an audience
Social Media
- Manage day-to-day activities of select social media channels.
- Research and image sourcing of Social Media creative content.
- Provide day-to-day support on select social media channels.
- Help distribute content across social platforms.
- Optimize tags across multiple distribution outlets.
- Monitor community feedback in real-time and assist with fan engagement.
- Manage active and engaged communities around a defined topic or topics by managing long-lead editorial calendars, monitoring online conversations.
- Participate in online conversations to build brand visibility, customer satisfaction and marketing/ecommerce support.
- Assist with content seeding efforts.
- Establish a positive online presence for the hotel(s) by integrating property-specific and brand messaging in a compelling and valuable way for participants.
- Provide day-to-day analysis of data from listening and CMS tools.
- Create and manage reporting, profile moderation, outreach activities, etc.
- Develop relationships with clients and working closely with them to learn their business and communication
**Job Category** Sales & Marketing
**Location** The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
As the Multi Media Content Creator, you will be responsible for creating, reviewing and editing content for the hotel, which will be, published in the hotel’s websites and social media pages. You will play a crucial role in crafting compelling and visually stunning content that showcases the uniqueness and elegance of our hotel, its facilities, and exceptional guest experiences. Your ability to create captivating stories through various multimedia formats will help drive engagement, boost brand awareness, and elevate our hotel's online presence across various digital platforms.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period. Perform other reasonable job duties as requested.
CRITICAL TASKS
- Ideation and Strategy: Content creators are responsible for generating ideas and developing content strategies that align with the hotel’s goals and objectives. To research, understand and analyse the target audience to understand the needs, preferences, and behaviours.
- Content Strategy: Collaborate with the marketing team to develop content strategies aligned with the hotel’s goals. Conduct research to understand the target audience, market trends, and competitor analysis.
- Content Creation: Create original and compelling content across multiple platforms such as social media and more. Ensure the content is relevant, informative, and engaging to the target audience.
- Visual Content Creation: Create and edit visual content, including images, and videos/reels. Familiarity with graphic design tools and video editing software may be required.
- Stay Updated: Keep up with industry trends, best practices, and emerging technologies to continuously improve content creation strategies and stay ahead of the competition.
Content Creator Skills Required
- Excellent written and verbal communication skills as well as organizational skills
- Skills to get into the details, proofread and edit content before publishing
- Ability to match up with fast-paced work life
- Excellent IT skills & proficiency in using the essential tools for videography & photography
- Proficiency with Microsoft Office suite, especially Excel and PowerPoint and
- Ability to work efficiently maintaining high quality and accuracy
- Goal-oriented and customer-oriented
- Multi-project management skills, adhering to timelines and performing under pressure to achieve the targets
- Ability to attention to detail along with a creative mind
- Developed team working skills to collaborate with various departments and work in alignment with them
- Ability to maintain consistency in their content writing
- Excellent time management and planning skills to ensure meeting deadlines
- Ability to communicate the message in simple and beautiful language which will attract an audience
Social Media
- Manage day-to-day activities of select social media channels.
- Research and image sourcing of Social Media creative content.
- Provide day-to-day support on select social media channels.
- Help distribute content across social platforms.
- Optimize tags across multiple distribution outlets.
- Monitor community feedback in real-time and assist with fan engagement.
- Manage active and engaged communities around a defined topic or topics by managing long-lead editorial calendars, monitoring online conversations.
- Participate in online conversations to build brand visibility, customer satisfaction and marketing/ecommerce support.
- Assist with content seeding efforts.
- Establish a positive online presence for the hotel(s) by integrating property-specific and brand messaging in a compelling and valuable way for participants.
- Provide day-to-day analysis of data from listening and CMS tools.
- Create and manage reporting, profile moderation, outreach activities, etc.
- Develop relationships with clients and working closely with them to learn their business and communication
This advertiser has chosen not to accept applicants from your region.
3
Marketing Manager - Marriott International, Inc
Doha, Doha
Talent Pal
Posted today
Job Viewed
Job Description
**Job Number** 24054266
**Job Category** Sales & Marketing
**Location** The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
The Marketing and Communications Manager is part of an important team that creates and executes property-level communications to our customers. Under the leadership of the Director of Marketing and Communication, this role promotes on-brand messaging to customers through traditional, digital, and social media channels all with the goal of enhancing the image of the hotel. This role helps build direct marketing plans, targeted campaigns, and activated channels to the end of driving consumer awareness and preference, increasing market share, and building broader portfolio and brand awareness. This role focuses on showcasing Food and Beverage promotions, both to hotel guests and to local patrons. As part of the Marketing and Communication team, this role is fully connected into resources in their region; Marketing and Communication Managers liaise and build deep partnerships with their regional eCommerce and Marketing teams to verify all local, social, and digital marketing efforts are effectively integrated with the selling efforts for the organization. This role also gets to do a little bit of everything, from balancing traditional and digital marketing and eCommerce activities to contributing to public relations (PR) activities for the hotel. Success is measured by how well they help drive the sales and revenue strategy of the property, social media engagement and also by how effectively leveraged the resources around them are to create truly compelling marketing and communications campaigns.
**CANDIDATE PROFILE**
**Education and Experience**
**Required**:
- 2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 4 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising experience preferred
OR
- 4-year bachelor's degree in Marketing, Public Relations, Business, or related major; 2 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising agency experience preferred.
**CORE WORK ACTIVITIES**
**Hotel Marketing and Advertising**
- Executes annual marketing plan to budget, in consultation with the GM, Food and Beverage leader, Operations leaders, Director of Marketing Communications, and cluster marketing and ecommerce teams.
- Partners with Operations, Food & Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel.
- Acts as the liaison between the marketing department and advertising agency on the tactical advertising campaigns' creative and media plans, particularly for food and beverage promotions.
- Manages F&B media schedules and verifies prompt settlement of accounts.
- Partners with property Revenue Management to verify correct offer loading, verifying advertisement targeting is correctly directed at relevant consumer groups
- Maintains frequent, active engagement with Cluster eCommerce manager to verify alignment, pull-through, and 2-way communication about the status, performance evaluation, opportunities, and issues related to online programs and initiatives.
- Verifies all advertising for the hotel in digital channels is in alignment with brand voice.
**Social Media Content Management**
- Facilitates social media engagement and updating content in local digital channels (e.g., hotel website, travel sites).
- Develops and executes promotions campaign in F&B, weddings, spa, rooms and conferences through relevant digital and social media channels.
- Engages in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly.
**Public Relations and Visual Asset Management**
- Develops a comprehensive PR plan per quarter along with agency and and executes post sign-off from GM.
- Maintains a comprehensive list of local media contracts, with particular emphasis on food critics and bloggers.
- Manages assigned accounts as per the media account management system.
- Writes and distributes all press releases for property events, promotions, and outlets.
- Manages the execution of hotel sponsored events, community/government relations activities, and press promotional activities.
- Supports pull through of impactful PR strategy & activities to drive quality press coverage through media engagement, in alignment with communications objectives.
- Verifies the news clippings and other online, print, and social media mention report is completed on a monthly basis for property distribution.
- Manages external vendors and media agencies; works with agency partners and continent PR leader
**Job Category** Sales & Marketing
**Location** The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
The Marketing and Communications Manager is part of an important team that creates and executes property-level communications to our customers. Under the leadership of the Director of Marketing and Communication, this role promotes on-brand messaging to customers through traditional, digital, and social media channels all with the goal of enhancing the image of the hotel. This role helps build direct marketing plans, targeted campaigns, and activated channels to the end of driving consumer awareness and preference, increasing market share, and building broader portfolio and brand awareness. This role focuses on showcasing Food and Beverage promotions, both to hotel guests and to local patrons. As part of the Marketing and Communication team, this role is fully connected into resources in their region; Marketing and Communication Managers liaise and build deep partnerships with their regional eCommerce and Marketing teams to verify all local, social, and digital marketing efforts are effectively integrated with the selling efforts for the organization. This role also gets to do a little bit of everything, from balancing traditional and digital marketing and eCommerce activities to contributing to public relations (PR) activities for the hotel. Success is measured by how well they help drive the sales and revenue strategy of the property, social media engagement and also by how effectively leveraged the resources around them are to create truly compelling marketing and communications campaigns.
**CANDIDATE PROFILE**
**Education and Experience**
**Required**:
- 2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 4 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising experience preferred
OR
- 4-year bachelor's degree in Marketing, Public Relations, Business, or related major; 2 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising agency experience preferred.
**CORE WORK ACTIVITIES**
**Hotel Marketing and Advertising**
- Executes annual marketing plan to budget, in consultation with the GM, Food and Beverage leader, Operations leaders, Director of Marketing Communications, and cluster marketing and ecommerce teams.
- Partners with Operations, Food & Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel.
- Acts as the liaison between the marketing department and advertising agency on the tactical advertising campaigns' creative and media plans, particularly for food and beverage promotions.
- Manages F&B media schedules and verifies prompt settlement of accounts.
- Partners with property Revenue Management to verify correct offer loading, verifying advertisement targeting is correctly directed at relevant consumer groups
- Maintains frequent, active engagement with Cluster eCommerce manager to verify alignment, pull-through, and 2-way communication about the status, performance evaluation, opportunities, and issues related to online programs and initiatives.
- Verifies all advertising for the hotel in digital channels is in alignment with brand voice.
**Social Media Content Management**
- Facilitates social media engagement and updating content in local digital channels (e.g., hotel website, travel sites).
- Develops and executes promotions campaign in F&B, weddings, spa, rooms and conferences through relevant digital and social media channels.
- Engages in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly.
**Public Relations and Visual Asset Management**
- Develops a comprehensive PR plan per quarter along with agency and and executes post sign-off from GM.
- Maintains a comprehensive list of local media contracts, with particular emphasis on food critics and bloggers.
- Manages assigned accounts as per the media account management system.
- Writes and distributes all press releases for property events, promotions, and outlets.
- Manages the execution of hotel sponsored events, community/government relations activities, and press promotional activities.
- Supports pull through of impactful PR strategy & activities to drive quality press coverage through media engagement, in alignment with communications objectives.
- Verifies the news clippings and other online, print, and social media mention report is completed on a monthly basis for property distribution.
- Manages external vendors and media agencies; works with agency partners and continent PR leader
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4
E-insider (Social Media Executive) - Marriott..
Doha, Doha
Talent Pal
Posted today
Job Viewed
Job Description
**Job Number** 24056532
**Job Category** Sales & Marketing
**Location** W Doha, West Bay, Zone 61, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Responsible for managing all the social channels of the hotel and outlets, creating content for the social media channels, managing the review pages of the hotel & all its restaurants. Be the liaison between the guests and the operations team of the restaurants. Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Perform general office duties to support Sales & Marketing. Receive, record, and relay messages accurately, completely, and legibly.
**KEY RESPONSIBILITIES**:
Create innovative content to continuously increase engagement on all channels.
Manage the Social Media Calendar & keep it up to date giving priority to the promotions that are more relevant to the outlet. Be ready to be the face of the property when promoting the outlets, & Hotel on channels such as, but not limited to, Instagram, Facebook, Twitter, Snapchat & Insta Stories
Be social media savvy & keep yourself update on new trends & technology. Stay connected to what’s new & next in the hotel/Brand/city & promote accordingly. Utilize social media as a reservation tool for outlets & hotel services. Be in charge of paid social media advertisement (planning & budgeting)
Attend all required briefings and the monthly Marketing & F&B meetings. Drive traffic and increase the number of followers/engagement on the social media channels. Maintaining the ‘W Look’ is an important requirement. Always follow the grooming standards. The goal is to present a clean, professional and natural appearance in both attire and personal appearance. Be punctual, efficient and above all, courteous. Assume at all times a pleasing and helpful manner towards our guests. Maintain good eye contact and posture with the guest at all times. Be aware of your work schedule and give adequate notice whenever serious circumstances prevent your adhering to your schedule. Be proactively involved in the hotel’s operation keeping up-to-date with events within the hotel. Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety rules and related W and Marriott Policies. Always maintain the most professional public relation attitude while attending an event, remain focus on the objective (promote the hotel image, increase sales). Maintain a sense of urgency with whatever task is required.
SAFETY AND SECURITY
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
POLICIES AND PROCEDURES
Protect the privacy and security of guests and talents. Maintain confidentiality of proprietary materials and information. Follow company and department policies and procedures. Perform other reasonable job duties as requested by Managers.
COMMUNICATION
Discuss work topics, activities, or problems with talents, talent coaches, or managers discreetly and quietly, avoiding public areas of the property. Exchange information with other talents using electronic devices. Speak to guests and talents using clear, appropriate and professional language.
Provide assistance to talents, ensuring they understand their tasks.
ASSISTS MANAGEMENT
Coach and develop talents (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans). Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
WORKING WITH OTHERS
Develop and maintain positive and productive working relationships with other talents and departments. Support all talents and treat them with dignity and respect. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Partner with and assist others to promote an environment of teamwork and achieve common goals. Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
PHYSICAL TASKS
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core a
**Job Category** Sales & Marketing
**Location** W Doha, West Bay, Zone 61, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Responsible for managing all the social channels of the hotel and outlets, creating content for the social media channels, managing the review pages of the hotel & all its restaurants. Be the liaison between the guests and the operations team of the restaurants. Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Perform general office duties to support Sales & Marketing. Receive, record, and relay messages accurately, completely, and legibly.
**KEY RESPONSIBILITIES**:
Create innovative content to continuously increase engagement on all channels.
Manage the Social Media Calendar & keep it up to date giving priority to the promotions that are more relevant to the outlet. Be ready to be the face of the property when promoting the outlets, & Hotel on channels such as, but not limited to, Instagram, Facebook, Twitter, Snapchat & Insta Stories
Be social media savvy & keep yourself update on new trends & technology. Stay connected to what’s new & next in the hotel/Brand/city & promote accordingly. Utilize social media as a reservation tool for outlets & hotel services. Be in charge of paid social media advertisement (planning & budgeting)
Attend all required briefings and the monthly Marketing & F&B meetings. Drive traffic and increase the number of followers/engagement on the social media channels. Maintaining the ‘W Look’ is an important requirement. Always follow the grooming standards. The goal is to present a clean, professional and natural appearance in both attire and personal appearance. Be punctual, efficient and above all, courteous. Assume at all times a pleasing and helpful manner towards our guests. Maintain good eye contact and posture with the guest at all times. Be aware of your work schedule and give adequate notice whenever serious circumstances prevent your adhering to your schedule. Be proactively involved in the hotel’s operation keeping up-to-date with events within the hotel. Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety rules and related W and Marriott Policies. Always maintain the most professional public relation attitude while attending an event, remain focus on the objective (promote the hotel image, increase sales). Maintain a sense of urgency with whatever task is required.
SAFETY AND SECURITY
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
POLICIES AND PROCEDURES
Protect the privacy and security of guests and talents. Maintain confidentiality of proprietary materials and information. Follow company and department policies and procedures. Perform other reasonable job duties as requested by Managers.
COMMUNICATION
Discuss work topics, activities, or problems with talents, talent coaches, or managers discreetly and quietly, avoiding public areas of the property. Exchange information with other talents using electronic devices. Speak to guests and talents using clear, appropriate and professional language.
Provide assistance to talents, ensuring they understand their tasks.
ASSISTS MANAGEMENT
Coach and develop talents (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans). Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
WORKING WITH OTHERS
Develop and maintain positive and productive working relationships with other talents and departments. Support all talents and treat them with dignity and respect. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Partner with and assist others to promote an environment of teamwork and achieve common goals. Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
PHYSICAL TASKS
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core a
This advertiser has chosen not to accept applicants from your region.
5
Front Desk Supervisor
Doha, Doha
RAFFLES
Posted 10 days ago
Job Viewed
Job Description
- Ready to undertake all roles including the night shifts of the Front Office Team
- Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests
- Maintains communication channels with all departments of the hotel
- Ensure adherence of arrival/departure service sequence
- Enforces PMS system etiquette and accuracy of administrative duties
- Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
- Maintain cashier float and ensure accurate daily report of all money received
- Assists other hotel department functions when the need arises
- Champions and completes daily shift s bookkeeping of Front Office Team
- Responsible for maintaining inventory levels, maintenance and general upkeep of equipment and operating supplies
- Appraise appearance, ensures discipline, and efficiency of all staff under direct supervision
- Assist to set out KPIs and deliverables for the year with the Director of Front Office
- Assist the Director of Front Office to appraise the team at the end of year
- Training and coordination with supporting departments
- Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests requests.
- Fully understands the Front-of-House position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry
- Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Executes the annual upsell strategy and achieves all goals as set by management
- Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
- Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel
Qualifications:
- Possesses strong interpersonal skills and ability to communicate in second language
- Manages all guests/team members needs with equal drive
- Carries an eye for detail and an approachable demeanor for all guests and team members
- Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism
- Self-driven approach to carry out assigned responsibilities
- Ensures security and confidentiality of guest and hotel information in accordance to company/country s data security act
- Possesses good computer and property management system knowledge
- High level of integrity, enthusiasm, dedication for continuous improvement
- Embraces change and open-minded in a dynamic work environment
- Has an understanding of the middle eastern clientele and culture
- Has an understanding of key stakeholders in the luxury travel space
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at
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About the latest Marriott Jobs in Al Nasr !
6
Front Desk Supervisor
Doha, Doha
Raffles Hotels & Resorts
Posted 12 days ago
Job Viewed
Job Description
Join to apply for the Front Desk Supervisor role at Raffles Hotels & Resorts
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Company Description
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
Job Description
KEY ROLES & RESPONSIBILITIES
- Ready to undertake all roles including the night shifts of the Front Office Team
- Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests
- Maintains communication channels with all departments of the hotel
- Ensure adherence of arrival/departure service sequence
- Enforces PMS system etiquette and accuracy of administrative duties
- Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
- Maintain cashier float and ensure accurate daily report of all money received
- Assists other hotel department functions when the need arises
- Champions and completes daily shift’s bookkeeping of Front Office Team
- Responsible for maintaining inventory levels, maintenance and general upkeep of equipment and operating supplies
- Appraise appearance, ensures discipline, and efficiency of all staff under direct supervision
- Assist to set out KPIs and deliverables for the year with the Director of Front Office
- Assist the Director of Front Office to appraise the team at the end of year
- Training and coordination with supporting departments
- Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests’ requests.
- Fully understands the Front-of-House position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry
- Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Executes the annual upsell strategy and achieves all goals as set by management
- Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
- Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel
Qualifications:
- Possesses strong interpersonal skills and ability to communicate in second language
- Manages all guests/team members’ needs with equal drive
- Carries an eye for detail and an approachable demeanor for all guests and team members
- Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism
- Self-driven approach to carry out assigned responsibilities
- Ensures security and confidentiality of guest and hotel information in accordance to company/country’s data security act
- Possesses good computer and property management system knowledge
- High level of integrity, enthusiasm, dedication for continuous improvement
- Embraces change and open-minded in a dynamic work environment
- Has an understanding of the middle eastern clientele and culture
- Has an understanding of key stakeholders in the luxury travel space
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Management and Manufacturing
- Industries Hospitality
Referrals increase your chances of interviewing at Raffles Hotels & Resorts by 2x
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Supervisor-Front Office Night (Manager on Duty) Assistant Manager- Front Office (Arabic Speaker) Assistant Manager- Front Office (Arabic Speaker)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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7
Front Desk Agent
Doha, Doha
Kempinski Hotel
Posted 2 days ago
Job Viewed
Job Description
Bachelor of Hotel Management(Hotel Management) Nationality Any Nationality Vacancy 1 Vacancy Job Description The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel. The job of
Front Office Agent
is executed satisfactorily when: Up-selling is focused on and executed in order to increase room revenues. Shift closing is done properly.
Financial Policies and Procedures are supported and followed.
LQA (Leading Quality Assurance) audit results are 85% and above. CSS (Customer Satisfaction Survey) results are rated on an average with 5 and above. MAIN RESPONSIBILITIES Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.
Ensure that LQA results are above 85%.
Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
Handle all front office cashiers transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
Possess a working knowledge of the room reservation procedures.
Maintain the neatness of his/her working area. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. Company Industry Hotels Hospitality Department / Functional Area Chefs F&B Front Desk Keywords Front Desk Agent Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at People Looking for Agent Jobs also searched #J-18808-Ljbffr
Front Office Agent
is executed satisfactorily when: Up-selling is focused on and executed in order to increase room revenues. Shift closing is done properly.
Financial Policies and Procedures are supported and followed.
LQA (Leading Quality Assurance) audit results are 85% and above. CSS (Customer Satisfaction Survey) results are rated on an average with 5 and above. MAIN RESPONSIBILITIES Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.
Ensure that LQA results are above 85%.
Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
Handle all front office cashiers transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
Possess a working knowledge of the room reservation procedures.
Maintain the neatness of his/her working area. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. Company Industry Hotels Hospitality Department / Functional Area Chefs F&B Front Desk Keywords Front Desk Agent Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at People Looking for Agent Jobs also searched #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
8
Front Desk Associate
Doha, Doha
Rosewood Hotels and Resorts
Posted 5 days ago
Job Viewed
Job Description
Job Summary The Front Desk Associate serves as the welcoming face of the hotel, ensuring a seamless and personalized experience for every guest. This includes managing the check-in and check-out process efficiently, processing payments accurately, and addressing guest inquiries with professionalism and warmth.
Essential Duties and Responsibilities:
Consistently offer professional, friendly, and engaging service. Greet, check in and settle guest accounts while ensuring all service standards are followed. Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float. Handle guest requests, questions, and concerns effectively and promptly. Promote a professional team environment. Follow department policies, procedures, and service standards. Performs any and all other tasks assigned by management. Always upholds the highest standard of internal and external customer service. Ensure all emails are actioned and completed as per request. Be a competent key person within the department, able to communicate and find answers in an efficient and professional way. Ensure clear, complete, and legible information is taken from the guest and is forwarded to the appropriate Associate/Department to satisfy the request and or to resolve the issue. Resolve guest issues within your capabilities, ensuring guest satisfaction. Communicate effectively with Guests, Hotel Associates, Managers and Directors. Daily completion of all record sheets, filled out correctly and filed accordingly. Note any outstanding issues and communicate with your senior Manager. Maintain the Rosewood hand over log for the next shift, noting any services that are pending to ensure follow up and completion. Maintain complete knowledge of using the Hotel equipment. (E.g. Computer, photocopier) Communication of all issues to HOD/Manager/Supervisor. Flexibility to cover shifts and responsibilities when required (Night Shift, Day Shift) Promote hotel facilities effectively, including opening hours on all Food and Beverage outlets. Be knowledgeable of the surrounding area and thorough knowledge of the guest rooms, including view, amenities, features, types. Be inquisitive and share knowledge. Ensure you have an excellent knowledge of products and services available both internally and externally. Ensure all special request information is logged into the guests Opera profile. Strive to achieve any upselling targets and assist all other departments. Maintain healthy inter-departmental relationship. Carry out, within your capability, all reasonable requests by the Senior management. Be able to work without supervision and lead by example at all times. Ensure that brand standards are adhered to at all times, to ensure successful brand standard audit score. Collect preferences daily and enter in the guest profiles. Ask questions and share answers to all associates continuously. Company Industry Hotels Hospitality Department / Functional Area Chefs F&B Front Desk Keywords Front Desk Associate Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at People Looking for Front Desk Associate Jobs also searched #J-18808-Ljbffr
Essential Duties and Responsibilities:
Consistently offer professional, friendly, and engaging service. Greet, check in and settle guest accounts while ensuring all service standards are followed. Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float. Handle guest requests, questions, and concerns effectively and promptly. Promote a professional team environment. Follow department policies, procedures, and service standards. Performs any and all other tasks assigned by management. Always upholds the highest standard of internal and external customer service. Ensure all emails are actioned and completed as per request. Be a competent key person within the department, able to communicate and find answers in an efficient and professional way. Ensure clear, complete, and legible information is taken from the guest and is forwarded to the appropriate Associate/Department to satisfy the request and or to resolve the issue. Resolve guest issues within your capabilities, ensuring guest satisfaction. Communicate effectively with Guests, Hotel Associates, Managers and Directors. Daily completion of all record sheets, filled out correctly and filed accordingly. Note any outstanding issues and communicate with your senior Manager. Maintain the Rosewood hand over log for the next shift, noting any services that are pending to ensure follow up and completion. Maintain complete knowledge of using the Hotel equipment. (E.g. Computer, photocopier) Communication of all issues to HOD/Manager/Supervisor. Flexibility to cover shifts and responsibilities when required (Night Shift, Day Shift) Promote hotel facilities effectively, including opening hours on all Food and Beverage outlets. Be knowledgeable of the surrounding area and thorough knowledge of the guest rooms, including view, amenities, features, types. Be inquisitive and share knowledge. Ensure you have an excellent knowledge of products and services available both internally and externally. Ensure all special request information is logged into the guests Opera profile. Strive to achieve any upselling targets and assist all other departments. Maintain healthy inter-departmental relationship. Carry out, within your capability, all reasonable requests by the Senior management. Be able to work without supervision and lead by example at all times. Ensure that brand standards are adhered to at all times, to ensure successful brand standard audit score. Collect preferences daily and enter in the guest profiles. Ask questions and share answers to all associates continuously. Company Industry Hotels Hospitality Department / Functional Area Chefs F&B Front Desk Keywords Front Desk Associate Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at People Looking for Front Desk Associate Jobs also searched #J-18808-Ljbffr
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