27 Medical Professionals jobs in Al Waab

• Welcomes all patients and visitors by greeting patients and visitors in person or on the telephone.
• Handles all incoming telephone calls from patients, makes appointments, and answers general questions and inquiries.
• Uses computer systems to refer to existing patient information or set up new patients in the scheduling tool.
• Provides the patient with available timeslots not allowing patients to give times they are available to ensure full use of the physician timeslots.
• Maintains registration flow by efficiently moving patients through the process.
• Communicates all add-ons, delays, cancellations, and “no-shows” to Clinical Coordinator.
• Interacts with patients by answering questions, providing information, and keeping the Reception area in order.
• Provides support to patients in distress by responding to emergencies.
• Responsible for inputting very detailed information on the patient using a variety of computer screens. After completion of the call and input of the patient information, representative checks records verifying the details entered and adds any additional notes that may be necessary.
• Explains all current fees and patient financial responsibility and informs patient of

As a medical receptionist, you will be the first point of contact for patients and visitors at our medical facility. Your primary role will be to provide exceptional customer service, handle administrative tasks, and assist in maintaining a well-organized and welcoming environment. Your interactions will be critical in creating a positive experience for patients and contributing to the overall efficiency of the clinic.

Responsibilities :

• Greet patients and visitors in a friendly and professional manner, ensuring a positive first impression of the clinic.
• Register new patients, update existing patient information, and verify insurance details accurately and efficiently.
• Schedule appointments and manage the appointment calendar, ensuring optimal utilization of healthcare professionals' time.
• Answer incoming calls, provide information, and address inquiries or direct calls to the appropriate person or department.
• Maintain patient records and ensure accuracy, confidentiality, and compliance with relevant regulations and protocols.
• Collect and process patient payments, verify insurance coverage, and coordinate billing-related tasks as necessary.
• Assist patients with completing forms, obtaining medical records, and facilitating referrals or laboratory tests as required.
• Collaborate with healthcare professionals and support staff to ensure smooth patient flow and efficient clinic operations.
• Manage office supplies, maintain inventory, and coordinate maintenance and repair of office equipment.
• Handle general administrative duties, such as sorting mail, filing documents, and organizing records.
• Maintain knowledge of clinic policies, procedures, and services to provide accurate information to patients and visitors.
• Adhere to patient privacy and data protection guidelines, including HIPAA compliance.

Requirements :

• High school diploma or equivalent qualification.
• Arabic and English speaker
• Previous experience in a similar role, preferably in a healthcare setting.
• Strong interpersonal and communication skills with the ability to interact effectively with patients, staff, and external contacts.
• Excellent organizational skills and attention to detail to manage multiple tasks and prioritize effectively.
• Proficiency in using computer systems, electronic medical records (EMR), and scheduling software.
• Knowledge of medical terminology, insurance processes, and basic billing procedures.
• Ability to handle stressful situations calmly and professionally.
• Flexibility to adapt to changing work schedules and occasional evening or weekend shifts.
• Commitment to maintaining patient confidentiality and privacy.
• Knowledge of relevant health and safety regulations and protocols.

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To take a lead role in the identification and assessment of Patient eligibility and suitability of Patients receiving treatment at Naufar and initiate the development of individualized therapeutic strategies.

KEY ACCOUNTABILITIES:

Clinical Care:

• Work closely with a multidisciplinary team to provide a high standard of medical care, which encompasses clinical assessment, treatment and management of Patients across a wide range of clinical areas including mental health disorders, lifestyle modification and chronic pain.
• Assess Patient’s medical and mental health using a variety of diagnostic tests and through interviews and direct observation to establish eligibility and suitability of the Patient for receiving treatment at Naufar and initiate a comprehensive treatment plan that best meets Patients’ requirements.
• Recommend the onward path the Patient will take as outpatient or inpatient to effectively and efficiently meet treatment goals. Examine or conduct laboratory or diagnostic tests on Patients to provide information on general medical and mental health.
• Provide Patients with a verbal summary of the key issues raised during the assessment process to confirm and reassure the Patients that they have been listened to and to check that all areas discussed were accurately interpreted and represented back by the physician.
• Discuss with Patient the different treatment options (including location of treatment, benefits, potential side effects, duration, expectations and commitment required by the Patient) available based on the comprehensive medical assessment to effectively achieve Patient’s goals and to plan care process accordingly.
• Present assessment in a standardized format to highlight areas of concerns in a structured way.
• Perform a compressive risk assessment and devise management strategies to mitigate and effectively manage risk.
• If needed, refer the Patient to the Consultant Psychiatrist to conduct a specialist assessment.
• Use internationally validated tools to assist in determining the extent of withdrawal risk, and provide Patient with their detoxification options (i.e., drug free and/or medically assisted) based on that assessment.
• Conduct detoxification to help Patient remove substance in question from body. Clearly explaining to Patients that detoxification is not a treatment for substance abuse but an early stage of their treatment journey.
• When necessary prescribe pharmaceutical intervention to minimize the physical distress involved in withdrawal.
• Safeguard the confidentiality of all Patients’ care information.

Research and Education:

• Identify and propose research questions and assist in conducting clinical research to add to the evidence base of addiction treatment and related areas.
• Undertake an agreed program of continuing professional development and attend conferences or seminars to increase the personal and collective understanding of general health.
• Assist in educating the broader Naufar staff group to gain a better understanding of addiction, mental health and the role all staff play in the provision of Patient care.

Clinical Excellence:

• Participate as applicable in developing appropriate clinical policies and procedures, clinical protocols, case management, quality assurance programmes as per the defined care standards.

Medical Records:

• Update and utilize the information provided on the EMR to expedite the clinical activities, improve efficiency, and support decision making.
• Analyze and evaluate Patient data or test findings to diagnose nature or extent of health issues.

JOB REQUIREMENTS: QUALIFICATIONS, EXPERIENCE AND SKILLS:

Professional/Academic Qualifications:

• Primary degree in Medicine (MBChB, MBBS or MD degree) with completion of the appropriate internship-training program. (MANDATE)

Primary/DHP License:

• Valid license to practice in country of origin or country of practice. (MANDATE)
• Eligible for G.P license from the Licensing authority in the State of Qatar to practice Healthcare Profession. (MANDATE)
• Up-to-date CPD in relevant areas. (MANDATE)

Experience:

• At least 5 years of experience in general medicine or relevant field to psychiatry and substances abuse. (MANDATE)
• Naufar may exempt the experience requirement for Fresh Qatari Graduates and long-term residents of Qatar who study in Qatar Universities and successfully complete the Departmental in house training programs within the probationary period (3 months).

• Seniority level Not Applicable

• Employment type Full-time

• Job function Management and Education
• Industries Hospitals and Health Care

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